Customer Reviews for U-Haul Moving & Storage of Mather
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Mather
the place needs a drop box for the keys in case the costumer wants to returned the rental after hours, they need that urgent....
Very helpful staff that know what they are doing, very customer orientated
This was the best UHaul facility I have been in, from San Diego to Georgia, and multiple trips with UHaul. The staff was second to none.
I had to wait 20 minutes before someone came and helped me pick up the uhaul. I literally almost walked out and cancelled my reservation. Have someone at the front desk.
The staff was great. Good customer service.
Have Mr. Wood go train at the Rancho Cordova location. He needs much help in customer service skills.
Rancho Cordova (Mills Station the employees were very helpful and friendly!! Quick service as well!
Dropped off after hours thus never made contact with anyone.
Let customers know that the 15ft truck isn't actually from top to bottom. The last 2ft is just the overhead compartment.
Windshield was very dirty. Agent did poor job of attempting to clean it. Otherwise service was great.
Excellent customer service!
The truck was great. But each time I have rented over the 6 months the windows are filthy. I have to clean them. Also, I have never been able to successfully reserve on-line. And the confirmation emails are usually wrong. But using, driving, and returning are always good.
Uhaul did not hold my original reservation, and we had to pick up a smaller truck at an alternate location, but we were very satisfied overall.
Very helpful & friendly staff.
I think the staff is very good. Clean storage.
The equipment was in good safe conditions. No problems with that aspect.
The bad experience we had was with the reservation, pickup of equipment. I made the reservation several months ago. When the time to pick up came I got a phone call from uhaul customer service, they told me that I have to pick up the equipment in two different locations. This added more frustration to the move. Moving an entire households across states is hard enough to have extra work.
The staff were very courteous and helpful. They never acted like I was asking a stupid question or were interrupting them. Excellent service.
The manager and staff were very knowledgeable and professional in helping me in finding exactly what I needed to store my household goods during my transitions. Thank you
The equipment has always been ready to go and the personnel friendly and helpful. I prefer this location over others.
Great store with great people. Will for sure be a repeat customer.
It was great except you took my ball off my truck.
York bathroom is to far from the office.
Not much; I've always had an excellent experience with all the people that have helped me and equipment that I have rented. Thanks
Booking time was guaranteed at 9am through the corporate office, but reservation was setup for 12:15pm. Since I needed to have a truck at 9am, I had to go across town to a U-Haul that had the truck that I wanted. U-Haul that I went to did not have after hours drop off. This was not mention when I rescheduled the meeting and stated that i would be dropping off after store closing. To improve the experience, U-Haul needs to be more transparent on the availablility and pick-up times of their vehicles & if the location has after hours pick up.
These guys are always fast, efficient and friendly. I know whatever time go to get a trialer I will be in and out in 10-15 minutes no matter how busy they are. I went once when it was very busy and one of your female employees was helping 3 people at one time, very impressive. Great service, thanks.
Web Interface Compatibility - The following web features are incompatible with my Android phone:
- Express Online Check-in User Agreement (could not select or open)
- Account Creation (could not select contact method)
NOTE: Both issues are Radio Button selections
The staff was very friendly every time and it was super quick and easy to do.
The staff was very friendly and the process was very simple and quick. The vehicle which i got was in good condition,
I left my car at this location & the first week I came to check on it the following day my rims got stolen. The second time I checked on it that same thing happened but they busted my window & took my stuff. I asked about cameras & the insurance paper work I was believed to sign & they said they are not responsible for what happened & couldn't assist me with any thing in this situation. They also have a recycled area with signs that say recycling but then come to find out after I drop 3 mattres's a good tv & weights that you get charged for it. How is it recycling if your charging to recycle & why isn't there a sign they charge if something is left there. So do to this issue I had to re rent a van for trying too recycle my thing's. I literally was told this information the day after I emptied my storage. The communication was poor as well I spoke to the girl who advised me they had nothing they could rent me then I spoke to another gentleman pointing out rental vehicles out front & he said they did have some rentals. Thr final straw was when they charged my debit card overdrafting my account without telling me any thing & time stamping there revords that they called me when they didn't call or leave a message. Very bad experience for some one that has spent over 6 thousand dollars in this place I will never go to a uhual facility again
Excellent Return Experience...FAST & EASY!!
Another great experience with Jess and her team.
I wouldn't go any place else because of them .
My reservation taken from corporate was not correct. I reserved a pickup truck but when I arrived at the facility they only had vans. The people at the facility were great, I just wish they would have told me when I made the reservation that no pickup trucks were available.
Running lights did not work. They were definitely under staffed.
Terrible experience! Customer service needs MUCH improvement! Not thoroughly inspecting the equipment after drop off. Then accusing and charging a customer for damage without is poor business practice. I hope you enjoy doing this to your customers because this will ruin the name of the company, There our other moving companies in town that I am sure conduct themselves in a proper was to their customers.
Great crew. Very professional.
Fast, friendly and great location. The only thing that I would like to comment on is I went there to get a truck, the yard was full of them yet they said none were available. I went down the street to Guard Dog Storage & they booked me a truck to be picked up at the location I had just left.
I am very disappointed with u-haul to the point I'll NEVER patronize your company for any reason. My confirmed reservation was at El Camino and when I arrived she told me my truck was at Mills Station - 15 miles away. My wife was texted with this "change" but saw it as a confirmation of the reservation I made. Supervisor Ashley at traffic center refused to honor the $50 guaranteed nor offer any credit for the addl 30 miles I was forced to drive. Your people are expert in quoting chapter and verse of all the small print in your contracts but lack any sense of empathy to a mistreated consumer. I find your employees cold and quite regimented. I will use Enterprise from now on.
Very friendly and helpful.
I'm surprised there are no questions to do with the customer service agent. Regardless, she was very professional and personable at the same time. This is a tough feat for some. Very happy!
Cheerful, friendly, helpful, couldnt be improved. I will use UHaul again. Thank you.
Jessica and Hurtado are excellent employees with mature and business-like attitudes. They are both shining examples of customer service.
Don't let your customer return a product and have no employees in the building. The trailer was returned during business house and when I got there no one was in the office ready to assist. I had to unhook the trailer alone.
Ceilings were too short compared to advertisement. First night we moved in, we were held at gun point by the cops due to some security thing. We are VERY disappointed in this storage facility.
The attendants were extremely helpful, had great customer service and stepped out to help make things easier with very appropriate and practical suggestions.
I was really satisfied with the professionalism of the people at this location both with how quickly they greeted me as I was walking through the door and acknowledged who I was and got right on my paperwork to get me on my way.
I think the lady who helped me at Mills Station was named Rebecca or something like that. She was super nice and helpful! I always have excellent service with U-Haul; however, the morning I rented the truck both the man at the call center and the lady who called to tell me there wasn't a truck available at the 65th St. location were snippy, short and not very approachable or helpful. The lady who rented me my truck at Mills Station was excellent, though!
Could help passed me around when i called the rep hung up in my face. They got upset and talk down to me like i was not a customer
My U-Box arrived ahead of schedule. The staff at both locations were patient and helpful. I will use U-Box for any future moves.
Thank very much we had a safe and plansent stay there we wood reefer others thank you .mr mrs. Sparrow.
Received truck with 104144.4 miles on odometer and returned truck with 104163.3 miles added 3 gallons of gas prior to return to yard from across the street and was assessed additional fuel charge of $9.83, why truck was to provide 10 miles per gallon?
I spoke with assistant manager explaining that if the truck took 5 gallons of gas there is a problem with the truck and it should be removed from service. The manager then stated she would refund the 9.83 and it never happened.
Bruce H. Chatman
Customer service needs to improve altogether. I got a call from corporate giving me my rate and drop off location the day befor pick up. When we went to pick up the truck they had no record of this info and the girl helping us was very hostile and didn't want to help us and told us to call the drop off location to get the instructions. Another girl stepped in and helped find our info and fixed the issue thank goodness cause the other girl had an attitude and didn't want to help.
Carlos and Shauna are awesome. Very helpful even when busy.
when I called on the phone to check if the bill the trailer was available the person on the phone wouldn't tell me yes or no I had to go through a whole process of it the giggle fit on my truck I just wanted to know if they have one it pissed me off
We were sent a confirmation to pick up the truck Saturday morning and were called 3 times to confirm lt and when we showed up at the site we were told we had to go to another location. You are in the moving business but can not move your own trucks to the location you sent us to?
everyone was friendly and helpful
Access cards did not work immediately causing some confusion. They would not work until a computer system reboot which was frustrating. The cards should work immediately.
I will not recommend U-Haul to anyone.
Great experience. The manager was awesome, knowledgeable and friendly.
Jessica is the best!! The first impression, the location was clean. There was 2 other customers when I entered the location. Between answering the phone, and helping the other customers, she got me in and out in 10 minutes! She provided excellent service. She got me in and out quickly! Thanks Jessica!!
I has very pleasantly surprised with how easy this experience was.
The only thing I could recommend is to Hand out a list of nearby gas stations that are easy to get in and out of with large trucks :)
I am paid through June 1, but moved out of the facility and turned in my key. Can I get a refund from May 14-June 1
The man who checked us in was very nice and friendly. The process was very efficient and quick.
Professional staff, well stocked store, great rates!
The box was poor quality. The boards on the outside were showing cracks. The door didn`t line up right and I had to buy a new lock because of the way the latch aligned poorly. Very disappointing.
I thought it was a little cheesy for you to have the bag of blankets and the hand truck cabled inside the truck, without letting me know on the front end. Having this in there reduced the net space available to me for hauling my stuff. You guys might at least give a heads up about this marketing technique.
Staff are friendly and very helpful and fast.
Thank you U Haul Storage.
The van had cockroaches. Pick up did not informed abt van had kmph,created a lot of confusion at drop off. Website has flaws as it changed my pick/drop location had to go through a lot of trouble
You are more expensive than other storage locations.
When my UBox arrived it was damaged. Jessica is very professional and works hard to give the best customer service possible! Thank you!
What an awesome, friendly, and professional staff. Jessica is the perfect example of what customer service should be!
I was very pleased on my arrival very curious and very helpful...thank you
Facility mgr is DREADFUL! Power tripping controlling, passive aggressive heavy handed w regards to payments plus attempted ach without permission. NEVER GO THERE AGAIN
sTAFF IS EXCELLENT. I FELT SAFE WHILE THERE.
Jessica provided outstanding service and support. I highly recommend her facility
I was 2 days late in moving my remaining furniture out of storage. I was told that they do not pro-rate and that U-Haul would continue charging me until I paid for the full month
The only downside is that my unit is at the farthest end of the building, but the service was great, and it`s clean and secure.
EXCELLENT staff. Friendly, knowledgeable, helpful, expeditious- just fantastic.
I found Jessica and the other staff were always very helpful and friendly. I would definitely recommend this uhaul center to everyone. Great job! Thanks
friendly staff and very clean
The crew in Spokane were like family. We had a crises and needed out Aunt moved out of a terrible situation and Uhaul and the movers were amazing! Can`t thank them enough!!
U-Haul prices are to high, you can not get your bill right, can never get the store when you call. I will never recommend U-Haul to anyone must of all U-Boxes.
Staff was very helpful and although a first floor unit would have been better, loading and storage was not too difficult. I would definitely use and recommend again
They could not print out a receipt or make a card so I could get my trailer out and in.
The staff was very polite and friendly. My service was the best!
As always this facility took care of my moving needs in an exemplary manner. Thanks for providing such a wonderful establishment. Blessings!!!
Great Service, Friendly, attentive, professional over the top service
Our only complaint was being forced to buy extra secure lock for our unit, but staff was great.
office staff was always very helpful - asking if I needed anything - and returned my bag almost immediately after I accidentally left it in the bathroom! Thank you!
Was not given all costs ahead of time was hit with extra fees that I did not bring money for. Need to disclose all costs ahead of time.
All of the employees were exceptional.
friendly helpful - considerate after my 2 hour trip was 4 hours due to traffic detour
The facility was very clean and well maintained. The staff there was very friendly and helpful.
Manager is top notch. Very helpful and friendly
Great place to do business staff is great
Very neat and nice - thaanks
Uhaul needs to provide an elevator for the upstairs storage units along with much better rates...they are way too expensive for the size of the storage. Also they need much better incintives...
Everyone was helpful and made the move in and out simple.
You need a drink vending machine there!!
The air hose leaked more air than was going in the tires and the compressor was full of water because there was a lot of water coming out of the hose also..
I have rented storage spaces, trucks, and purchased propne at this U-Haul location since August of 2005 and have always received the best service and assistance.
Closing at 7:00p is too early to be reasonable.
The staff was fast, prompt, and very courteous. Overall the experience was excellent. I really like that the property is very secure too.
Jessica was a great help to us.
The staff here is the best I ever experienced at a uhaul facility. ..possibly any customer service center yet....Jessica was awesome and the rest of the crew was on point.
Carlos was extremely helpful in Sacramento. Thank you for wonderful service on my tree rental and truck return l.
Excellent customer service!
Process was quick and easy. Mgr very helpful Trainee did very well and was helpful
This unit was RIDICULOUSLY overpriced. I will never use UHaul again!
Went overboard to please/
It was difficult to see inside the unit due to no lighting. The one recommendation I would make is install a small light inside each unit.
Jessica and her crew are always friendly, professional, and very accommodating. The best U-Haul experience I have ever had!
I like how a person can satisfy all their moving needs under one umbrella.
Delivery in Sacramento was great. Otherwise, every time I called they could not find my order and switched me back and forth between ubox and uhaul repeatedly.
The Staff is very professional and knowledgeable and I appreciate that. I look forward to doing more business with this branch.
your rates are too high, the staff was rude and i had to complain to the regional office aboit it...nothing was done...never again will i use this moving/storage service!!
The staff there was very nice,and vey helpful
I liked the staff and how you could handle all your moving needs at one store.
I wish the size of the box would have little big, but overall extremely satisfied with the price and convenience offered.
the guys there were very friendly and on top of everything. My transactions there were quick and easy.
I think Jessica should offer free coffee and/or hot chocolate to customers when they access their storage unit because it`s freezing inside there :
Love the staff!! Lots of fun and helpful!
Ryan was great. He asked me about storing my items with uhaul. I`ve been a customer for years and didn`t know you had storage. thanks again for a pleasant experience
Ryan was very helpful and the manager was very friendly. I had exceptional service is very nice, pleasant even, thank you.
Very friendly and helpful staff.
GREAT CREW. KELLI WAS VERY HELPFUL. THANKS AGAIN
Kelli was wonderful! She was patient and helpful during what was a very stressful time for our family. I would certainly recommend this location for moving and/or storage.
Very friendly and helpful.
Other than the units being tough to get larger items into, very satisfied with the storage facility.
I did not know I had to purchase a specific lock to use the storage facility and there should not be an additional charge for 24 hour use.
I have been using services at this location off and on since August 2005 Storage Units, Truck rentals, boxes, etc. I have always received great service and assistance.
I was given the wrong information over the phone about when I could access and close out my unit. The people on site were not happy when I showed up after hours and were barely civil.
Kelli was very helpful and nice.
In April of 2011, we learned that our trailer was vandalized back in the summer of 2010 and we were not notified. Please have someone contact me so I can further elaborate on the incident.
I am happy with the service and professionalism from Kelly she was very helpful and happy to make sure that I was happy.I couldn`t be happier with the customer service she provided.Thanks Kelly!
total profession attitude and ability to respoond to the need and change in my plans. Thank You!
Convenient place to store my things
THere were problems with staff on days when I needed access. Not enough keys. The alarm went off when it was raining.
Everything was good but very very expensive.
I commend the staff, and particularly the manager, Jessica, for outstanding helpful and friendly customer service. Jessica is tops in my book.
Security for outside storage is terrible. When I first stored my boat there, they had guard dogs. Now, low fences and no protection. Moved out after several thefts and no notification.
This is by far the best experience I`ve had at this U-Haul location. Often there are long lines, but this time there was no wait and Kelli was extremely helpful and friendly.
Jessica and the rest of the Uhaul gang are great! I do not recommend auto pay!!! Paying online is the best way to go enabling you to stay in control of your debt/credit card.
Reservation was booked by Tony at Rancho Cordova U-Haul. Didn`t tell me the unit was on the second floor, no elevator access. So, I couldn`t use the reserved unit. Went to Public Storage instead.
The truck that was rented has transmission issues and lots of dings small dents
I was storing a trailer. We use the trailer as a potable stage for volunteer events. I have to pay for the rental myself. Times are tough for everyone. The price was too high.
Jessica was very helpful and friendly. She has helped me with a problem with billing that appears to now be resolved. Will recommend this facility.
I had one bad experience. The lady that was at the desk was very slow and less than pleasant. She talked on the phone while helpjng me. I found this to be rude and poor customer service.
Enjoyed the friendly and accomodating service received by the U-Haul staff.
Thanks for all ur help Jennifer
My CC was not accepted.If you are a month free storage you should tell people that you only take bank cards. If people do leave their stuff I`m sure you guys make a lot of money from it!!
Staff was very courteous and helpful.
My unit was robbed during regular business hours after an employee told a complete stranger what unit number belonged to me. They had no trouble getting in the door and accessing all the units.
little bit concerned about lack of barbwire on the fences. Seems easy for vandals to trespass and break into stored cars.
neng vang and his employees team are awesome and excellent customer service.
your store manager neng vang is awesome and deserve letter of recognition.
24 hour access should be standard and not an additional charge.
WHILE MY MOTORHOME WAS STORED IN YOUR FACILITY IT WAS BROKEN INTO 4 TIMES AT A COST TO REPAIR THE DAMAGE OF $4,000 TO $5,000 EACH TIME. RV SPOTS ARE HARD TO FIND IS THE ONLY REASON I STAYED
The employees were very helpful. Our rental unit needed to be swept and mopped and the employee ensured that the unit was cleaned by the time we arrived with out belongings.
Service was very good. I was assisted by the manager who was very friendly and professional.
Would prefer 24 hour access and need to have light INSIDE the storage unit. The hallway light, 20 feet up, gave almost no light into the storage unit. Made it hard to see inside it.
the mannager was very rude the price was hire than what they quouted me on the phone
I worked with the u haul company on 65th and also in Mills Station and all the gentlemen were perfect. These were the gentlemen BEFORE the recent lay off.
It would be much more convenient if the storage facility had 24-hour accessability and I didn`t have to check in with an attendent first.
Very pleased with the storage unit and convenience of rental trucks.
We found a few live roaches in our boxed items after emptying our storage unit at our office.
It would also be very helpful if there was light available inside the storage room we rented.
only needed the storage for short time. used u-haul trucks to move. service personnel was always available when needed.
Very unconvenient hours, close`s very early in the afternoon making it extreemly difficult to move in or out of storage. I will never inconvenience myself with using U-haul storage again.
Moved from out of state and entire staff made the unloading/truck return as stress free as can be
I have been using U-Haul trucks, boxes, and storage services off and on for 38 years local and long-distance with a rating of very good to excellent.
every one was very nice and helpfull
It was a inconvenient that the storage access closes at 7 PM, If the staff had not been accomidating I definatly would have gone with a different storage company.