Customer Reviews for U-Haul Moving & Storage of Medford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Medford
It would be better if you do not guarantee that your ubox will arrive at the exact date. Mine was 3 days late and everybody my wife and I spoke to would transfer our call to someone else who had no clue what was going on. The Pflugerville location was great because they took the time to track down our uboxes and at least estimate the delivery date. On the 23rd, a gentlemen from the regional office was able to confirm that my uboxes would be available for pick up on the morning of the 24th which the where. The remainder of my experience was good.
ALL GOOD, NOTHING TO SUGGEST
I used the night drop off. Never do that again. Someone drained all the gas out of it. I was billed for the fuel. I had to go back in and argue to get the charge taken off. They have cameras but they didn't care about checking it out.
Upon returning said trailer a helper lost her purse after putting on the outside of trailer. We looked for it for an hour or so and never found it. When we went in the house there it sat on the table. A passerby found it and returned it. So the night was stressful but had a great ending.
You are already doing a great job, keep it up.
Mike is an outstanding employee and always eager to help and is very knowledgable, I have used this locations near highway 99 north of the Medford mall approx 8 times and will continue to use it.
The people working weren't friendly when we picked the truck up and barely acknowledged us.
The truck I rented was clean, a little beat up but no big deal. The problem I had was that it was CLEARLY used to transport marijuana recently, and the Lysol spray did not cover up the smell very well at all.
WHAT IS WITH PRICING? IN ONE YEAR THE PRICE FOR THE EXACT SAME UNIT TO THE SAME PLACE WENT UP ABOUT $100 ($240 to $340)
We had to use a dolly that was worthless. It was broke and we couldn't use it for lots if stuff since they were very heavy.. Things should be in perfect condition for customer use .
I forgot to call, but when I showed up the little gal behind the counter was taking care of three customers at the same time and doing a great job. In fact I thought she got to me in record time. If I had a business I would offer her a Job. Thanks much. Dan
Though they were very busy with other customers, they took care of paperwork, hooked us up with trailer, and had us on our way in less than 20 minutes. Thank you
The truck, awful suspension, was ok although my husband thought it might break down at any minute.
The young lady who helped us was knowledgeable and very helpful.
Do the vehicle inspection with the agent, the sticker only worked a little, but not knowing what they were going to see after return when not telling you what they knew at rental left me wondering if they would ding me for something if I missed it, but they might not have missed it in their inspection with me.
Great system in place for this branch. Smooth in and out!
No help with rental concerns/reimbursment
fix lights in back inside truck, ours was out.
Truck didn't work like it was supposed to the lights and cargo bay would not stay on
Great service throughout! Thank you for your great service!
Allow on-site parking of private vehicles for local one-day rental.
Friendly and helpful. Awesome service!
Best customer service I have ever had. The young man and lady who helped me both days were absolutely delightful.
Calli is a jewel! She was friendly even though it appeared that there wasn't proper staffing. Excellent at multitasking and awareness of what was going on in the store. My complaint is that the store seems understaffed.
oil stain on the floor i had to cover.
rent was raised after my property was stored.
charged extra for 24 hour access after specifying i need 24 hour access.
I've rented from U-Haul quite a bit and I have never seen better work ethic, courteousness, and knowledge from a crew than I did from this location last weekend.
One way return was effortless.
I think u haul should recognize it's employees more! I asked how long a guy had been working for u haul and he proudly showed me a small pin he received, I asked what else did you get he replied that's it. Seems strange to me a large company with exceptional employees should recognize thier staff with more that just a pin most people are required to wear anyways.
This was the worst customer service experience of my life. What they said would be 30-45 minutes took nearer to 3 hours while I sat there with my kids. Over an hour after my 9am appointment time, I saw them take my car back to install a wiring harness. I asked if it would take long because the baby started getting hungry. I had planned to be there for an hour at most, not the entire morning, so I was not prepared to be there that long and my baby formula and diapers were in the car (I could go 30-45 minutes without them, but not 3 hours). When I asked, I was told that my appointment was at 9:30 despite the appointment being at 9 (which I verified with my confirmation email).
Over the course of the morning, I asked numerous times if it would be much longer because the baby was getting restless and would have to eat and be changed soon. They just kept saying that it wouldn't be much longer until finally bringing out my car without an apology or anything. They just said they had some van that they were working on, but there were no other customers around. I ordered a ball mount as well and they were going to put it in so I could use the trailer I rented and the guy laid on the ground in the parking lot trying to kick it into my car while my baby was screaming. I said, "Look, I have to go. Can I just get the ball mount and trailer refunded? I'll deal with that later."
"WHAT? You expect us to rip out the wiring or something?"
"No, I'll pay for what I got, but I'll deal with the trailer situation later."
"This isn't our fault."
"The guy not being able to figure out the ball mount is not your fault, but the terrible customer service is absolutely 100% your fault. I need to go."
"FINE, JUST GO. I'LL REFUND IT AND YOU GET IT FREE SINCE THAT'S WHAT YOU WANT."
I didn't have time to sit there and deal with that guy, so I just shrugged, got in my car, and left. My kids are more important than figuring out if someone is having a bad day. I called the U-Haul customer service line after calming down the baby and getting lunch for the kids to see about getting a trailer elsewhere. I explained the situation and the rep verified that they did not charge things, so I went ahead and reserved a trailer at a place down the road. Everything went a-ok at the second place.
At any rate, this place ended up charging me for more things than I even got a while later, so I had to call customer service again. They told me I had to call the store, which I did. The store transferred me to some external customer service line again. The customer service rep was nice and dealt with the situation professionally.
Overall, U-Haul is a good company to deal with, but I'd avoid this location like the plague. There are a bunch of other places to rent from in the area. Go to any of those before you decide to deal with this one.
The only positive part of this experience was a nice man working there who was pleasant and offered to go see how long i
traffic flow inside the perimeter could be better, but limited space so not sure if it is possible
I reserved a 29 ft truck. When I went to pick it up. I was downsized and informed they rarely had a 29 ft er. I went home and loaded as best I could but realized I needed another truck. So took loaded truck back to U Haul have car dolly put on
It took an hour in bumper to bumper traffic to get a ten ft truck because there were no more 20 ft trucks. They kind enough to throw in a trailer don't remember the size. Took ten ft truck and trailer to load. Loaded that. And had to leave the test behind for lack if room antique
chairs , antique bottles. Garden tools and more. Started back to Uhaul to get truck with dolly and it was close to closing 5:00 pmWe called the 800 number and was told she called over and they said someone would be there . We arrived at 5:05 and were met at the door saying they would not open the gate. Not would they let me in to put a lock on the truck.
This delayed our departure and a nights stay in a hotel for us and the moving men. We are disabled and seniors. We live on social security.
I grew up when service meant everything. U haul what's your motto? No way to do business
This was the best experience I`ve ever had working with U-Haul. The store manager went above and beyond to make sure we were happy and that our experience was as smooth as possible.
I rented two boxes. One was in great condition! The other was out of square making the locks difficult to match up and didn`t seems as sturdy.
I had guaranteed reservation for a 26 ft. truck. Day before trip I was told my truck was not available. I had a choice of a 20 ft. truck or nothing. My cost for this move
was greatly increased due to not having correct size truck. I will use Budget Rentals next time.
Everyone was very kind & helpful & the 9' cargo van drove like a luxury car!
Steve from AAA movers was very friendly and efficient. He had a personal problem come up but made sure to take care of us in a professional manner that ended up working out better for us.
Tail lights were not hooked up for car dolly. Would have liked more insight about tow/haul button.
Employees were friendly!
The trucks steering wheel had so much movement that the truck wasn't safe to drive and smelled like it was leaking gas. Due to time constraints and no other 26 foots available we were forced to use the truck. I would think uhaul would at least review their high mileage vehicles for safety before allowing them to stay on the road.
Limited Parking spaces in front of the store entrance due to large quantity of inventory. By looking at the allocated space I'm not sure were these additional places could go but it would help entering and exiting the facility.
Too few people on staff helping customers. Waited way too long to unload my rental.
You guys are great! Pick up and drop off went smoothly. We will keep using you!
Decent people, even had someone who came in on their day off to take care of the extra work load. Mgr was pretty fair too. Thank you
Next time when I place a reservation for a 17 foot vehicle you should make it available or simply state that you haven't got one AT THE TIME OF RESERVATION. Also, when I scheduled my reservation why would you change my requested date to a different one?!? how bizarre. this was a weird experience. the vehicle turned out to be adequate but it was a 14 foot truck NOT the 17 footer that I had agreed to pay for at $29.95 for 24 hours.
When I made my reservation I told the lady I was coming from Portland and that I'd be there @ 1230. Then I got a confirmation that it'd be ready at 4:30. When I originally talked to her she was very rude and it made me feel like I was ruining her day and my call was an inconvenience to her..then when I got to Medford to get my truck I realized the truck I had reserved was to big (my bad) everyone makes..so when I told the girl at the counter that she had a real bad attitude. I'm guessing the same girl I encountered with the first time. Bad customer service and she needs toGO!!
Everyone was friendly and helpful. Many thanks!
We use this trailer once a year and it works perfectly for our needs. The women who waited on us were wonderful!
An awesome experience as always at this location. Thanks for the great job.
I think the free mileage is expensive. You could perhaps lower the per mile rate for long distance. Also, I have to say the online registration for pickup didn't work. A phone call cleared that up. Overall a great experience as the 26 ft. truck cab-ovrerhang holds a lot of furniture, items etc. Thank u for the free miles too!
Didn't have the size truck we needed at the time we needed so we were upgraded to the next size up (and a newer truck!). Really accommodated our needs, quick check in.
Has a quick ck in ,the girl was curtiuos and polite to me and the equipment was in great shape
Arm rest was broken in the truck when I got it. Wouldn't hurt to fix things like that if possible. Everything else was excellent.
The person who helped us at the front desk seemed in a bad mood both days. When we dropped off the truck, we had to wait for about 20 minutes and we had to go and search for some help to check out the truck for us.
Very happy with service and friendly people.
The man who rented to me is excellent at what he does! Covered details thoroughly and clearly so I knew what I was getting and what the costs were. Very professional and at the same time personable, as was the woman who checked me in upon return of the rental. Thanks!
Good service in Medford storage
Two truck rentals were ready on-time, clean, and fueled. Excellent counter service.
The trailer was well-maintained and the service was excellent!
Place was busy counter help looked stressed and over worked but still helpful and courteous
The equipment was in excellent shape, ran well, no problems what so ever.
The main U Haul site was kind of confusing though as it lead me to believe the 26ft truck was propane and
I didn't want to deal with it but the person at the pick up location told me no, none of their trucks were propane. If this is the case U haul should change their description as I"m sure it turns alot of people away from renting the truck. Other than that no complaints.
The employees might try a little harder to be friendly and approachable. They weren't rude but didn't come across friendly.
No stress!when ya gotta move it,go to U-Haul...
Have workers know there job and not argued with customer.
Battery was dead and had to be replaced. Back tires were bald. Got down the road 100 miles had to add 2 quarts
Everything was excellent including the equipment!
Please clean windows & mirrors for your customers. This is my common complaint every time I rent from U-Haul (Medford & Portland Oregon and in California ).
Your reservation process and people on the phone are excellent.
The return process is very efficient.
The u haul desk girl was rude and unpleasant. The truck was in bad shape and smelled horrible like fuel. It only got only 2 miles to the gallon and because you charge by miles we payed a lot more than we should have. I was very unhappy and will not be using your company again
The personnel at this store were well organized and returning our truck was very simple. They offered advice regarding our bad tire situation.
Waiting time at pickup a bit long.
Fast courteous service, couldn't ask for anything more!
Those chicks are studs. The guy found out why my darn right trailer light wasn't working.
Had trouble with the ramp.It would not come out all the way. Truck should have cup holders. All vehicles should just come with a full tank of fuel. Having to fill it to a certain level is a real pain, you should just fill it back up and return, much simpler that way.
Can't think of a thing. Thanks for great management at this location. They go above and beyond!
Great service and wonderful employees!
Excellent facility with well trained people. Truck was clean and ran well.
Everything about this experience was comforting - moving is stressful as it is and at both ends - everyone at each store went over and beyond! Great work guys!!!
as always great service. no better store anywhere.
Wish they would have not over booked the truck it made it inconvenient to us but they did take care of us.
We had a truck rental with the White City uhaul rental that fell through even though we had a confirmation and date to move. we were sent to Medford Uhaul. They worked with us to make our move successful and on time. They went above and beyond service. Thanks!
Thank you for helping us with our move. The truck was well maintained clean and was at an easy level for loading and unloading our house hold items. Thank you once again for your awesome service.
Check in person did not look at my contract when dropping off. Just dropped and go.
Not knowing where the truck is to be picked up is a negative
Super friendly and accommodating staff. Processed a refund without question.
Thanks. Provided excellent service.
Moving is hard, this made it alot easier and took a lot of stress out of the process
Say hi when someone even looks at you!
Fire the guy with glasses behind the counter
3rd time dropping equipment here. Always helpful and fast service.
When I picked it up the paperwork said it had a half tank but it was just one click above the quarter tank mark so as I left I called and told him and he disagreed saying he saw it but it never climbed higher. It didn't matter as the truck broke down in Yreka and had to be towed but the towing company did not want to pay the scale feed analog I-5 so he took hwy 3 for 5 hours in 100 degree weather with no AC and I was in the back on a cushion. From a football game as these two bounced along im their seats along a mountain road going ten miles an hour. My feet swelled up and I was in so much pain due to my diabetes just so he could save money.
Have better reservation protocol in place as I had to grt 3 different reservations to get a single trailer. The first was asked to be picked up on I-5 and first reservation was to be picked up in eureka ca. Which is off 101. The second was to be picked up at 10pm and again I needed it earlier. Third and final was ideal. But it should not take multiple calls to get it complete as I was on the road when the first mistake was realized and told to wait and call at 7am. Should have people avail 24 hours a day for these situations.
I can't think of any improvements. I love to come here when I need a pick up truck for a small trip to the dumps or just to move something small. I do wish we had a pick up truck in the Eagle Point Oregon location however.
Excellent customer service
One of the best locations in the area!
Someone needs to check for trash under seats I had to stop quickly and bottles came rolling out . Other than that service was good and truck ran great
The young girl that helped me and also another customer after me was absolutely rude, and mean. She grumbled at people the entire time, screamed a truck around the corner moving it, and spoke extremely rude to all of her customers. I will never be back there.
Employees were courteous, well informed, and efficient.
The service and equipment were both great, I cannot think of any improvements.
Always the best trucks. Always plenty of them. I will always use U-haul when I need a rental truck. Good customer service too.
The gas tank was less than half when I picked it up. It would be nice if I didn't need to start out my experience in filling up the tank.
They took care of me agin. This is the best store you have. And i do recommend this location to friends.
The moving van we rented was ready and waiting when we went to this location to pick it up. All of the supplies and additional equipment we requested were in the van and ready to go. All in all, a very good experience.
So far, this experience has been amazing. Good customer service makes all the difference, and I have to say that Lindsey and Calli were helpful, knowledgable, friendly, and all-around AWESOME.
Everything went great. Employees were awesome.
Thank you for being so patient and kind, I had to extend my time twice and you were very fast and professional.
Easiest drop off location !
The trailer worked well. However it was rusted all the way through the steel in several places.
very good service and equipment!
It was smelly when I first walked
in to the office smelled very bad maybe they should keep the bathroom door close to content odor.
The guy at the Medford store was really helpful getting our car strapped down to the car trailer. He showed me how to do everything properly.
The staff here has always friendly and very helpful. Fast check in service as well.
I asked for a convenient return location SOUTH of Glendale for my one way rental, making it specific bc that's the way my ride could take me & was directed to an inconvenient location NORTH of my desired route which I was unable to take. I called and requested a new location SOUTH and was again given a location NORTH. Unfamiliar with the area, I trusted the locations given to me until it was clear on my GPS that it was the wrong direction. In order to keep the ride I had, I kept heading south and was directed to a location way off the highway in heavy traffic. In which case I exceeded my mileage and was given an large overcharge which I don't feel is right. I had to pay the extra gas & go out of my way bc of bad location info given by your representatives not only once but twice. Unacceptable. I have rented from you quite a bit & will continue to in the future but I am contesting this charge and will formally contest it with my credit card company. Please let me know how we can handle this. Thank you.
The store manager of this location is rude a they come. The fact that you cannot call the location directly is a total pain. Too many people when involving the call center. Terrible intercommunication. I'll go for a different company next time we need a moving van.
The staff was very helpful and friendly!
The staff here was amazing and very friendly. I will use them again in the next 3-4 weeks due to their service and friendliness.
I am not sure how, we had a great experience.
Employees were very helpful and friendly.
Friendly, courteous, professional staff.
These folks are all friendly, courteous professionals. I'll do business with them again when I return in a year. Thank them again for me.
Parking is definitely a problem as is crossing the HWY. That is a real detriment .
Equipment as ordered was missinf
I had outstanding service at U-Haul Moving Storage of Medford. Mike even changed out a blown fuse on our van so we had brake lights! I recommend UBox rentals and UHaul highly!
I had outstanding service at U-Haul Moving & Storage of Medford. Give your employees a raise (or at least a bonus)!
you did everything that a company could do to screw thins up you deliverd it to the wrong place made us go to another company to pick box up cost us 400.00 dollars for this now you want another 250.00
moving helpers had to make two trips, cost 100 extra on that end. boxes went to tualatin not vancouver, cost extra 400 to have delivered. not happy. want haul to make it right.
I like the friendly staff and hours
Michael Zendejas was very helpful and professional.
Knowledgeable staff, with frequently horrible customer service.
We`ve used several storage places over the years, but I like this one the best.
I`ve been charged $15 twice because I`m 14 days late on a storage unit. I can`t stand the incessant emails and calls.I just moved and have been in over my head and running behind.Enough is enough.
Fine, helpful staff. Thanks again.
The woman that helped me was impolite and did not answer all my questions. Found rat trap in unit.
Staff at the Medford, OR Center were friendly and very helpful. Excellent job.
Mike Zendejas the General Manager, was awesome and great customer service would highly recommend this location and will return for future services needed.
The uhaul trailer that we rented to move from Texas to Oregon leaked we didn`t find out till we got to Oregon and my queen size bed was soaked the box springs and some other stuff was wet
I will never do business with UHaul again.
In time of need uhaul was there to assist me thanx the facility is
Well kept and clean.
The only problem I had was trying to get through the parking lot to my unit. It was very crowded with equipment. The staff was always helpful, especially the manager.
Very helpful excellent personal customer service. Could use more staffing the two employees I saw were extremely busy with customers and a line was forming behind me.
The storage at uhaul was very convenient and met my needs well. There was a delay in activation of my swipe card for access but it was resolved quickly and professionally by the staff
Great staff great service
Please change the information online to reflect the true ACCESS hours to storage at the Medford OR location- it is not 24 hours- Thank-you
Fast and friendly service.
Great experience, great staff!
Overall okay, but there was virtually parking space set aside for loading and unloading, and the storage units were overpriced and far too small for the price.
Excellent deliveryand great service allowing me three days to empty it available.
Reminder to cancel the automatic payment you`ve been taking out of my checking account.
Nice climate controlled units. My books were safe.
A cost estimate was not honored because Madison agent lost it in his computer. Additional cost of $300. Medford manager kept sending bills for rental space we were not using.
Very friendly staff and very clean storage units. No problems.
No complaints. Will use again.
economical way to get small lots of goods across the country
Was a very positive experience from the beginning in Tucson, AZ to final delivery and close-out in Medford, OR. Thank you!!!
Folks in office were very curtious.
This system was perfect for us. It allowed us to take our time loading and unloading each of 5 pods. We were moving out of state in mid winter. Ubox let us allow professional drivers to make the move.
Staff were very friendly and helpful and made this experience very easy.
Seriously... Only 200 characters? That tells me how much you do care.
Great staff at both locations !! Some of the boxes were a bit hard to close and seal..but everything made it here in good shape. Thanks.
The worst moving experience of my life. Never want to deal with UHaul again. can`t say it all in 200 characters!
need to be able to contact the locations more than the customer service rep pick up the call all the time.
Late fee charges are overboard the frequency. Have gone through a few other storage buildings that weren`t even close to your numbers. And there should be a pro-rated rate if moved out early.
Someone Bolted the U-Box shut and no one bothered to inform me. I only discovered this after traveling 30 miles to my destination with my tools secured inside the U-Box.
The busiest location I`ve seen! At times this created access difficulties but the staff was always fantastic in remedying the situation quickly even though it usually meant more work for them.
Service and convenience were constantly improved. Loved the easier and faster ability to access our unit.
Blonde long haired lady very knowledgable helpful both times I visited there.
your staff was awesome very very good excellent service
We were helped by a young woman named Brittany. She was excellent. Knowledgeable, attentive, friendly, fast and efficient. Couldn`t have asked for better.
Rent all in san marcos is terrible, thanks, uhaul.
The young lady that sell my storage was very helpful and even slid me boxes so I didn`t have to drive around. ... Thank you
Good except for some breakage
Got shunted onto the corporate call center and the rep said I might never get a call back from the local store. Aggravating. Strange.
My complaint is for the individual named Jesus in the Sacramento call center. VERY BAD CUSTOMER SERVICE. I WILL NEVER USE UHAUL AGAIN IF I AM FORCED TO DEAL WITH HIM EVER AGAIN!!!
besides the manager forgetting out first set of 12 blankets for moving and forgetting to place in the bolts on the final 2 boxes the staff etc was well informed etc
Micheal was wonderful, helpful, personable, and knowledgable. He was excelent to work with and answered all of our questions easily. Thank-you
Very friendly and helpful staff.
Boxes were over a week late and no one could tell me where they were or when they would arrive. Then staff was rude when picking them up. Plus they had one person to help 5 customers.
Monday 6/17 ...I think the managers name was Mike in Medford. he went out of way to help us. you should give Mike an extra pat on the back he is a rock star
You guys were great !! Thanks
Everything about the storage facility was top-notch.
all employees were excellent except one phone person took credit info and somehow deleted all info. The next person was better and made me feel okay about your company.
The Medford facility is impossible to communicate with. They NEVER answer their phone and you are continually sent to an offsite answering location. I would NEVER use this location again.
Hats off to Mike and the crew in Medford Ore he made it smooth. The Upods are new. no complaints.It was a bit pricey but it was a long distance I would recommend and use it again
I had a storage unit since February 2011... the staff has always been great and Mike has always been nice about working with me. He`s a GREAT store manager!!
Very good service. We appreciated the staff and all that they did during the years that we had a storage unit there.
Worst service ever. I will have to pay UHual 2 times for delivery. UHual employees are very nice. UBox is a rip off. I wish I hired movers.
it was raining and leaking and seemed unsafe. We didnt leave our stuff there any longer than necessary. Regardless, it was free and the staff was friendly and helpful! thanks for the free storage!
Access to outdoor storage awful.Employees park cars in already very narrow access.Thruway is blocked, must try to turn around in very narrow area.
promised lg storage-1-way rental, 1+hr@shop got U-box instead.PM staff rude,condescending,phone locked @store as I unloaded.AM staff was accomodating,polite@check out.Mgr aware of PMstaff complaint.
The only problem I had is that we paid in advance and then was told they dont pro rate so I paid for the whole month of Sept abd only used till the 21st.
Exceeded my expectations.
Have already been spreading the new! U-Boxes rock!!!
Shipment actually arrived earlier than expected and was in perfect condition.
The staff at the u-haul facility were great. The facility set up is a disaster. I had to carry everything up three units of stairs. That is a recipe for an accident or heart attack.
I would HIGHLY recommend this specific location. Had a problem with my U-Box from TX and they made it right at their own expense, when it was no fault of their own. They are honest and responsible!
Impossible to reach anything but a national U-Haul Call Center when trying to call the local storage unit with a question.
I would have liked the internal dimensions listed on you website instead of the external.
Dawn in Madison Wisconsin was amazing to work with.
All employees were helpful professional.
I constantly got late bills after setting up autopay and always got the call center when I had a problem.
Great location to rent from. Impressed with price, unit size, and facilities. Great customer service- staff always friendly and eager to help.
Too tight, seemed unsafe.
24-7 access changed to 7-5 with no notice.
Employees were awesome, polite, and professional.
Rates were too high for size of unit.
The worst customer service I have ever experienced. I will take my business elsewhere in the future
Greetings from Ms. Mel Smith. NOT Ann.Thanks for all the repeat grt. service! Mel 261 9752
I was very happy with the arraignments i made online
The CSR, after filling out the contract, escorted us to our rented space
Very clean, extreamly helpful and professional.
Thanks for being there.
this location needs more room for parking and using the storage units.
The manager and staff have combined to create one of the worst customer service experiences I have ever had. Storage facility is clean but access is anything but convenient. I will not be back.
Went out of their way to make sure I was happy.
It worked fine for us and conveniently located.
overall experience was good - occasionally when I was there to get my keys it would take a while to get help - but usually due to other customers being slow.
i`m glad it`s over but the uhaul experience was great!
Everyone went above and beyond to ensure that our move went smoothly. Even upon arriving in Dan made many calls to following up. Cannot say enough positive things about Dan and his entire staff.
Had to wait 20 min to be helped.
reserved a bottom storage, didnt get it.
Told we could bring our own lock, no, we had to buy one of theirs!
Employees were very nice and understanding of my situation. And I was very happy with the service they provided. I would recommend them to friends and family.
fast, easy, knowledgeable, and courteous
The manager was very helpful in arranging for a storage unit on their
Tried three times to comment, but system won`t allow the praise we have for Dan in Medford, Oregon. Thanx Sunshine
the employees were very friendly and helpful.
The staff were complete jerks. They are incompetent, and rented me 2 3x5 units rather than the 7x10 I had reserved.
friendly customer service on both ends of move! thanks
Best service Ever! The Uhaul manager Dan made my day....he turned a poor situation into a fast and easy fix for me. Whatever you are paying him, you should double it!
they treated me well while I was on the properdy, durring loading and un loading my car into the storage unit =
Very helpful and courteous. Equipment was in great shape.
You guys in Medford really go out of your way to help. Thank you so very much.
Thank you for making our trip from Big Bear California to Ashland Oregon so easy. The pickup and dropoff were very conveniant and quick.
very patient and understanding people
cost of unit is higher than the avearge found anywhere else in the area. Also, most do not require visiting an office to pick up a key, just a gate code for the gates that are open longer.
Your facility is grossly understaffed on weekends.
The only thing I don`t like is they try to get you to buy one of their locks, citing that one is needed for extra security.
Should have been able to use my own lock instead of having to pay $9.95 for one of theirs.
The only bad thing is often times having to wait in a long line just to get the key to the bldg- hire more people!!
overall my experience was good. The manager there was great. The gentlemen helping me at first was alot less knowledgable for lack of better words. But a good experience none the less. Thank you.
We received poor communication about the storage. Had we known that our stuff had to be taken up stairs we would not have used it.
Store Clean! Great-Friendly employees. In fact, one time I just needed a 5x5x5 for 30 days. They let me borrow the special lock req`d on the units! Nice!
Just helpful group of employees at the facility. Thanks
Everything great except your rates. $19.99/mo. for a tiny 5x5 is excessive. Will look elsewhere for better value for my money.
they did good and the mistake that was made on my account was fixed before i left the store
The employees at this facility were very polite and helpful. The facility was very clean, well lit, and easy to access.
The staff was rude.It was dirty we had a broken door latch for 8mths,garbage in front of our storage and it was never fixed. we will never use or refer Uhaul
I think they should put an elevator in for second and third floor storage
beyond the confusion of the origin contract, all worked out well
Tommy was very professional and honest. He saved us a lot of hassle by helping us find exactly what we needed.
Very efficient and helpful at the location. I would recommend.
Cindy was fantastic. She answered all my questions and helped us find the best unit for our needs.
Service agent Tommy assisted me with my trailer return and a storage unit which i reserved online the unit was to small.Please thank him for his outstanding customer service.
Would have been better if the cheaper units weren`t upstairs... The help was wonderful and the people were nice. Thank you.
It takes a while to get through lines to get a key to get into the UHAUL self storage building but other than that the service is great the people are friendly and very effeciant