Customer Reviews for U-Haul Moving & Storage of Medford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Medford
I've done 3 UHaul trips from Portland to Medford, leaving Friday and returning the truck on Sunday - 3 days & 322 mi allowed. This time you charged me an extra $54 for the 3rd day! Doesn't seem right to suddenly change your policy here.
My adjusted bill was $35 over charged it was posted $515 and the charge was $485
Michael was great.... He is a good Rep for your company.
There was zero information regarding the rental truck. The truck was brought to me, the lady got out of the truck and went to another truck. I have never driven a uhaul truck before. Obviously I figured it out, but a little customer service would have been nice. I ordered a 10' but received a 14'. The drivers door handle would not work. I had to enter the truck from the passenger side door.
Dolly in back of u-haul takes up needed space, but there is a charge to remove it, would have preferred the space.
Everything was great. Truck was ready. Only took about ten minutes to complete transaction at pickup and drop off took in less time with no surprises.
The rep at the counter needs to learn what customer service is. He was cold and direct and not at all helpful. Get someone that knows how to take care of the customer. It is sad when I can't return new unused uhaul boxes without the correct receipt. your prices are all the same, it is obvious that they are uhaul boxes, how about customer service.
Staff was very knowledgeable and helpful. Thank you.
Just wonderful service Thanks
The uhaul trailer that we rented to move from Texas to Oregon leaked we didn`t find out till we got to Oregon and my queen size bed was soaked the box springs and some other stuff was wet
I returned my rental vehicle after hours so I did not interact with the staff at this location. But the location was orderly and well-lighted and dropping off the vehicle and putting the keys into the night key drop could not have gone any smoother.
Give them there deposit back if they had bad day like mine.
the door on the trailer would not come up when i got it home. Should check the operation before you but it back on the lot for rental.
The young lady who helped me was friendly and helpful.
Her name is Cali.
Seamless, easy drop off process.
One person working the rental counter and 6 persons waiting to rent trucks = long wait to get reserved truck.
I had a much better experience here than I did last time I rented from a different location. Staff was professional and Transaction was quick and smooth. Thank you.
They did everything possible to make the move more comfortable..
they helped out agin. thanks U-HAUL.
I asked for a 10 foot truck...only had a 14 foot truck. I had no choice in the matter with 7 people behind me in line and one worker behind the desk.
then, we had only a quarter of a tank of gas in the truck, so I had to GUESS how much gas to put in it to be at the same level when I took it back.
Lousy all around...last time I will ever use U-Haul.
This is the second time I have rented from UHaul. Both times I experienced excellent service and found the reservation process quick, efficient and hassle- free...I appreciate the availability of the service and the reasonable prices
I am disabled from polio and the people at this location always help me out. They care.
Employees take time with their customers, which is great, until there's a line. It took a while to get helped. But the service was good.
The staff was awesome! They made a really stressful time in my life a little more bearable. thank you so much.
For me everything went well, and Staff was very courteous
we did not know cigarette butts were in the truck until we brought it back. we do not smoke. they did work with us accordingly and that was appreciated. would recommend uhaul to everyone. thank you
I will never do business with UHaul again.
All good - very efficient and smooth transaction.
As far as the online reservation and the counter help, I was amazed at how great and flawless it was. The truck I was given had a squeeling belt, and the transmission and driveline felt like it was going to fall out. The u-joints were most likely shot, a LOT of vibration. I was able to get my house moved and that was the important part. If I were moving more than 20 miles in a day or going to take that truck on the freeway, I would have returned it. The last time (3 years ago) I used this U-Haul location, the staff and equipment were extremely horrible. I had a bad truck and was told it was fine, very similar issue to the truck I had this last weekend.
The young lady, Calli, was a tremendous help to us in getting our equipment and the extra items that we needed. If all young people were like her in giving customer service, everyone would be happy travelers who left your facility.
After the 26' truck was fully loaded by the movers, it would not start. The battery was dead. Had to wait an hour for a U Haul road repairman came. It cost me an extra $60 with the movers waiting for the truck to get fixed.
In time of need uhaul was there to assist me thanx the facility is
Well kept and clean.
Great people working at this site!!!!! Very nice location!!!
The truck pulled to the right.
The headlights were miss aligned and unsafe for night travel.
The power steering did not work at low speeds. Very difficult to turn especially at low speeds.
I passed on this information to Leos, the drop off location.
This location is greatly improved as to prompt customer care and service. In the past long waits and lacadasical staff were the rule. Much better this time.
I Was under the impression that when using a crwdit card or debt card was that a card would not be charged until after the equipment was returned if that is true then why was my card charged before i returned the equipment if the charges for the equipment would have been done when i returned the equipment i would have had enough funds in my account and would not have incurred 4 overdraft fees yes i originally wanted the equipment for three days and would have kept enough funds in the bank to cover the charges but when i knew i was going to need the equipment longer thinking my card would not be charged until i return the equipment i use some of the funds for those first three days to get more fuel for my truck because my card was charged before the equipment was brought back my account overdrew but 7 dollars and not know that it was charge i wrote a check for after that that also would not have bounced because what was in the account would have covered the check plus the two debit card purchases for 5 and one for 7 dollar at a grocery store also would have had enough funds for those charges to but that wasn't done after i return the equipment it was done after the original three days so i took it in the shorts and it cost me 146.00 dollars in overdraft fees from my bank thank you very much someone should have said that my card would be charge after the original three days when i said i need the equipment longer if i ever need some equipment again like the kind you rent i will go some place else i will not do any other business with a u haul location ever again and i will tell all the people i know to not use u haul if they need equipment to move and get equipment at another place of business i'm not a satisfied customer and thank you again for nothing but giving me heartburn and a headache your real winners u haul never never again will i rent from uhaul bad bad bad
A tire sensor was broken indicating that the tire pressure was low on the RR, when in fact it was fine, the manager explained this to me before I left which I appreciated very much.
You guys are awesome. Thanks for the piggy bank u haul van thing my son loves it!!!
Very poor service after I did not buy insurance that was put in my contract after I did not check it and was told very nasty tone that I had to buy it after. I did not and it went down hill after that the check in was a joke I ask to have the trailer check out I was told to drop it off and It would be looked at later that day no time??????
Good customer service. Thank you.
Could have used more staff on Saturday afternoon when I returned the trailer. Those that were there were doing a great job, but it seemed like they could have used some help.
Very good experience… This is the third time we have rented an auto transport. Lindsey was very easy to work with. However, we were told the transport was due on Saturday and instead it was due on Friday. Fortunately we got it back with a few minutes to spare.
Excellent Staff at the Medford location. Very friendly, helpful, and excellent customer service.
Seriously, you want all this information yet provide horrible service.
I reserved a 20' truck, withinn 5 minutes I changed it to a 24' truck, I ended up with a 26' truck. It seems when ever I use U-Haul,I don't get what I came for.
it's when people are hired to work in a public place like this they should tell them they have to Smile and be inviting, this was not a friendly place to be.
Nothing. The movers were phenomenal.
This place is awesome! Always helpful! I used this store several times last week to buy supplies, rent a truck and was very tired when I was done but they helped me thru the process and got me thru the system in record time. I have used other U-Haul locations but NONE compares to this one. Thank you!
I have rented from U-Haul and this location several times. The service is professional and the equipment is in good order.
My only complaint is that this time I thought the cost was outrageous. $.99 per mile is fine for in-town moving, but I had to make a 500 mile trip on short notice. I'll look elsewhere next time.
The blonde girl behind the counter was rude,condescending and patronizing.
Don't hold funds on a debit card when cash is being paid. This ties up the funds for 5 days!!!
The only problem I had was trying to get through the parking lot to my unit. It was very crowded with equipment. The staff was always helpful, especially the manager.
Everything was great! Keep up the excellent work!
Very helpful excellent personal customer service. Could use more staffing the two employees I saw were extremely busy with customers and a line was forming behind me.
Good hassle free experience
Nothing they did a great job.
I got great service from the people at my uhaul in medford oregon.....They worked as a team and kept everything easy and were very helpful.
Very happy with the speed and friendliness of customer service. Truck was clean and easy to drive.
The storage at uhaul was very convenient and met my needs well. There was a delay in activation of my swipe card for access but it was resolved quickly and professionally by the staff
Customer service was great!!
I rented a car hauling trailer. The individual that hooked up the trailer to the hitch failed to correctly tighten the trailer tongue to the trailer ball. When we loaded the disabled vehicle onto the car hauling trailer, the trailer separated from the hitch, shot upward at a high rate of speed and significantly damaged the tailgate on the tow vehicle, causing nearly $800~ in damage to my truck.
The lack of attention displayed qualifies as gross negligence. This could have had serious, if not fatal consequences, had the trailer separated at 55 mph on interstate 5.
The individual that hooked up the trailer should be trained (and or retrained) in the proper procedure for hook up and reprimanded.
I will be filing against Uhaul for damages sustained, and will file suit if I am not reimbursed in a timely manner.
Counter help was efficient and friendly.
This is the third time I have rented from this location. Excellent staff, friendely and they work quickly.
Your staff was quick to acknowledge me and offer assistance. The truck rental went smoothly in and out and we anticipate using your service again is the near future. Thanks
The truck would only go 30 miles per hour, would not go into the next gear. I was scared that the truck was going to break down. On top of that, the battery died and I had to wait for over an hour to have it replaced. I do not like driving a vehicle that I am not sure as to whether or not it is going to break down.
Do not send out equipment with damaged sidewalls on tire.
When you call and order your uhaul she said nothing about having a 100 dollar for a deposit so we had to go to the atm because we only had 99 dollar on us and the guy that helped us acted like we Were a bother to him
Staff could care less you walked onto the showroom
Great staff great service
You are a class A operation!
Everything done was professional and courteous.
Checkout was fast, straight forward and easy.
I had to call the store to extend the time. The message recording did not state please hold it just started to tell different options to get the information hung up and tried many different ways to do my extension and everyone stated to call the store. finally i just hung on and about 10 minutes later a human came on. So if you could have a recording that states you are on hold and someone would be with you asap. it would of been less frustrating
Excellent service..... at the time when I arrived to the location they had three staff members assisting customers. Did not take long for them to assist me. Best of all I was able to pick up the equiptment two hours prior to my scheduled pick up time. Thank you for the great service!!!
Truck and equipment were excellent. No problems or complaints.
the truck seemed to need a balance
We rented a cargo can but got a box truck which made our move difficult due to venue challenges.
One question that should be asked is "did you get the equipment you requested?"
The equipment we got was clean but not what we wanted. Who cares if the location was nice, I just wanted a truck. And to ask if I would recommend this location to a friend? Again- I just want what I ordered, I don't really care what the store looks like.
You should also ask if I received quality customer service.
If you are going to request I take a survey- I should feel like you are asking questions I think are important to my overall experience.
When Your busy, dont dismiss those of us coming in with equipment to return, acting rude to us wont help when we have been busting our butts all day also.
Great service very courteous employees
I called to extend the pickup an extra day, the lady at the call Center said she was going to make note that the manager would call me before seven p.m if they needed the truck in the morning before noon. I htruckothing, then at 10 something AM the day it had to be returned the Manager Mike Zendejas called & left me a nasty message (which I saved) about how I should have let him know that I was keeping the truck & he wouldn't have had to move another customer but had he looked in the notes he could have called me the nite before & had no issues. Also when I arrived he wouldn't even check the truck in! Thanks to Dustin however by the time I left Uhaul I was calm & happy again!! Mike gets -5 stars Dustin gets 10 stars for his amazing customer service skills even in the face of my furious husband!!! But with Mike Zendejas there at Uhaul I will still NEVER do buisness there!!!!!!!
Please change the information online to reflect the true ACCESS hours to storage at the Medford OR location- it is not 24 hours- Thank-you
I dislike moving and was very surprised with the great service received by everyone from start to finish. Thank you for making a hard job a little easier.
The folks at the Medford store did a great job for me start to finish. They had a pickup truck with the u-box and trailer attached all ready to go at the time we agreed that I would pick it up. We walked through insurance options and they made sure I understood how to use the box. I brought it back full later that day, checked in, got a revised receipt for a shorter pickup rental time, and I was quickly on my way. Very easy and efficient.
Although you're not asking here, the folks on this end (Highlands Ranch, CO) were helpful and supportive as well, although the u-box was not ready at the scheduled time and I had to wait for them to place it on a trailer for me. They were apologetic and it's no big deal, but it would have been even a better experience overall if it were ready on time.
Thanks for asking!
I drove the truck 8 miles. Fueled it up and it cost me $27 for fuel. I brought it back full but got a bad deal
because it was not full when I got it. I didn't like this at all.
A little physical hygiene would help with the lot guys at Medford.
Have friendlier staff.. they are eith just this side of rude or totally absent of personality. All I delt with but the guy with dreads bring me my appliance dolly, he was great!!!
They did not have me in the system even though I had spoken numerous times directly with on-site personnel; however, the staff on duty were quite helpful in accomodating me.
The employee that assisted me was great....kudos and thank you.....
Great customer service. Very friendly, patient and helpful staff
I was misinformed by an emoployee regarding a storage unit. Traveled from out of state and had no where to store the belongings in my 14 foot truck. No help on locating an alternative storage unit. Most personel unfriendly and do not seem to be happy to be working there.
U HAUL was the only company that could provide me with the equipment I needed to make my move efficiently and they matched or beat their competeters prices thank you U HAUL I could not have done it without you.
This place was great. The last time I tried to return a uhaul about 2 years ago in S Ashland Or, the guy at the shop was a complete prick and I ended up taking it to S Ashland for return.
As soon as we pulled up to return the truck a gentleman, who was on his lunch he mentioned, ran to us so he could check us out which was very nice.
Fast and friendly service.
Great experience, great staff!
Overall okay, but there was virtually parking space set aside for loading and unloading, and the storage units were overpriced and far too small for the price.
Excellent deliveryand great service allowing me three days to empty it available.
Reminder to cancel the automatic payment you`ve been taking out of my checking account.
Nice climate controlled units. My books were safe.
A cost estimate was not honored because Madison agent lost it in his computer. Additional cost of $300. Medford manager kept sending bills for rental space we were not using.
Very friendly staff and very clean storage units. No problems.
No complaints. Will use again.
economical way to get small lots of goods across the country
Was a very positive experience from the beginning in Tucson, AZ to final delivery and close-out in Medford, OR. Thank you!!!
Folks in office were very curtious.
This system was perfect for us. It allowed us to take our time loading and unloading each of 5 pods. We were moving out of state in mid winter. Ubox let us allow professional drivers to make the move.
Staff were very friendly and helpful and made this experience very easy.
Seriously... Only 200 characters? That tells me how much you do care.
Great staff at both locations !! Some of the boxes were a bit hard to close and seal..but everything made it here in good shape. Thanks.
The worst moving experience of my life. Never want to deal with UHaul again. can`t say it all in 200 characters!
need to be able to contact the locations more than the customer service rep pick up the call all the time.
Late fee charges are overboard the frequency. Have gone through a few other storage buildings that weren`t even close to your numbers. And there should be a pro-rated rate if moved out early.
Someone Bolted the U-Box shut and no one bothered to inform me. I only discovered this after traveling 30 miles to my destination with my tools secured inside the U-Box.
The busiest location I`ve seen! At times this created access difficulties but the staff was always fantastic in remedying the situation quickly even though it usually meant more work for them.
Service and convenience were constantly improved. Loved the easier and faster ability to access our unit.
Blonde long haired lady very knowledgable helpful both times I visited there.
your staff was awesome very very good excellent service
We were helped by a young woman named Brittany. She was excellent. Knowledgeable, attentive, friendly, fast and efficient. Couldn`t have asked for better.
Rent all in san marcos is terrible, thanks, uhaul.
The young lady that sell my storage was very helpful and even slid me boxes so I didn`t have to drive around. ... Thank you
Good except for some breakage
Got shunted onto the corporate call center and the rep said I might never get a call back from the local store. Aggravating. Strange.
My complaint is for the individual named Jesus in the Sacramento call center. VERY BAD CUSTOMER SERVICE. I WILL NEVER USE UHAUL AGAIN IF I AM FORCED TO DEAL WITH HIM EVER AGAIN!!!
besides the manager forgetting out first set of 12 blankets for moving and forgetting to place in the bolts on the final 2 boxes the staff etc was well informed etc
Micheal was wonderful, helpful, personable, and knowledgable. He was excelent to work with and answered all of our questions easily. Thank-you
Very friendly and helpful staff.
Boxes were over a week late and no one could tell me where they were or when they would arrive. Then staff was rude when picking them up. Plus they had one person to help 5 customers.
Monday 6/17 ...I think the managers name was Mike in Medford. he went out of way to help us. you should give Mike an extra pat on the back he is a rock star
You guys were great !! Thanks
Everything about the storage facility was top-notch.
all employees were excellent except one phone person took credit info and somehow deleted all info. The next person was better and made me feel okay about your company.
The Medford facility is impossible to communicate with. They NEVER answer their phone and you are continually sent to an offsite answering location. I would NEVER use this location again.
Hats off to Mike and the crew in Medford Ore he made it smooth. The Upods are new. no complaints.It was a bit pricey but it was a long distance I would recommend and use it again
I had a storage unit since February 2011... the staff has always been great and Mike has always been nice about working with me. He`s a GREAT store manager!!
Very good service. We appreciated the staff and all that they did during the years that we had a storage unit there.
Worst service ever. I will have to pay UHual 2 times for delivery. UHual employees are very nice. UBox is a rip off. I wish I hired movers.
it was raining and leaking and seemed unsafe. We didnt leave our stuff there any longer than necessary. Regardless, it was free and the staff was friendly and helpful! thanks for the free storage!
Access to outdoor storage awful.Employees park cars in already very narrow access.Thruway is blocked, must try to turn around in very narrow area.
promised lg storage-1-way rental, 1+hr@shop got U-box instead.PM staff rude,condescending,phone locked @store as I unloaded.AM staff was accomodating,polite@check out.Mgr aware of PMstaff complaint.
The only problem I had is that we paid in advance and then was told they dont pro rate so I paid for the whole month of Sept abd only used till the 21st.
Exceeded my expectations.
Have already been spreading the new! U-Boxes rock!!!
Shipment actually arrived earlier than expected and was in perfect condition.
The staff at the u-haul facility were great. The facility set up is a disaster. I had to carry everything up three units of stairs. That is a recipe for an accident or heart attack.
I would HIGHLY recommend this specific location. Had a problem with my U-Box from TX and they made it right at their own expense, when it was no fault of their own. They are honest and responsible!
Impossible to reach anything but a national U-Haul Call Center when trying to call the local storage unit with a question.
I would have liked the internal dimensions listed on you website instead of the external.
Dawn in Madison Wisconsin was amazing to work with.
All employees were helpful professional.
I constantly got late bills after setting up autopay and always got the call center when I had a problem.
Great location to rent from. Impressed with price, unit size, and facilities. Great customer service- staff always friendly and eager to help.
Too tight, seemed unsafe.
24-7 access changed to 7-5 with no notice.
Employees were awesome, polite, and professional.
Rates were too high for size of unit.
The worst customer service I have ever experienced. I will take my business elsewhere in the future
Greetings from Ms. Mel Smith. NOT Ann.Thanks for all the repeat grt. service! Mel 261 9752
I was very happy with the arraignments i made online
The CSR, after filling out the contract, escorted us to our rented space
Very clean, extreamly helpful and professional.
Thanks for being there.
this location needs more room for parking and using the storage units.
The manager and staff have combined to create one of the worst customer service experiences I have ever had. Storage facility is clean but access is anything but convenient. I will not be back.
Went out of their way to make sure I was happy.
It worked fine for us and conveniently located.
overall experience was good - occasionally when I was there to get my keys it would take a while to get help - but usually due to other customers being slow.
i`m glad it`s over but the uhaul experience was great!
Everyone went above and beyond to ensure that our move went smoothly. Even upon arriving in Dan made many calls to following up. Cannot say enough positive things about Dan and his entire staff.
Had to wait 20 min to be helped.
reserved a bottom storage, didnt get it.
Told we could bring our own lock, no, we had to buy one of theirs!
Employees were very nice and understanding of my situation. And I was very happy with the service they provided. I would recommend them to friends and family.
fast, easy, knowledgeable, and courteous
The manager was very helpful in arranging for a storage unit on their
Tried three times to comment, but system won`t allow the praise we have for Dan in Medford, Oregon. Thanx Sunshine
the employees were very friendly and helpful.
The staff were complete jerks. They are incompetent, and rented me 2 3x5 units rather than the 7x10 I had reserved.
friendly customer service on both ends of move! thanks
Best service Ever! The Uhaul manager Dan made my day....he turned a poor situation into a fast and easy fix for me. Whatever you are paying him, you should double it!
they treated me well while I was on the properdy, durring loading and un loading my car into the storage unit =
Very helpful and courteous. Equipment was in great shape.
You guys in Medford really go out of your way to help. Thank you so very much.
Thank you for making our trip from Big Bear California to Ashland Oregon so easy. The pickup and dropoff were very conveniant and quick.
very patient and understanding people
cost of unit is higher than the avearge found anywhere else in the area. Also, most do not require visiting an office to pick up a key, just a gate code for the gates that are open longer.
Your facility is grossly understaffed on weekends.
The only thing I don`t like is they try to get you to buy one of their locks, citing that one is needed for extra security.
Should have been able to use my own lock instead of having to pay $9.95 for one of theirs.
The only bad thing is often times having to wait in a long line just to get the key to the bldg- hire more people!!
overall my experience was good. The manager there was great. The gentlemen helping me at first was alot less knowledgable for lack of better words. But a good experience none the less. Thank you.
We received poor communication about the storage. Had we known that our stuff had to be taken up stairs we would not have used it.
Store Clean! Great-Friendly employees. In fact, one time I just needed a 5x5x5 for 30 days. They let me borrow the special lock req`d on the units! Nice!
Just helpful group of employees at the facility. Thanks
Everything great except your rates. $19.99/mo. for a tiny 5x5 is excessive. Will look elsewhere for better value for my money.
they did good and the mistake that was made on my account was fixed before i left the store
The employees at this facility were very polite and helpful. The facility was very clean, well lit, and easy to access.
The staff was rude.It was dirty we had a broken door latch for 8mths,garbage in front of our storage and it was never fixed. we will never use or refer Uhaul
I think they should put an elevator in for second and third floor storage
beyond the confusion of the origin contract, all worked out well
Tommy was very professional and honest. He saved us a lot of hassle by helping us find exactly what we needed.
Very efficient and helpful at the location. I would recommend.
Cindy was fantastic. She answered all my questions and helped us find the best unit for our needs.
Service agent Tommy assisted me with my trailer return and a storage unit which i reserved online the unit was to small.Please thank him for his outstanding customer service.
Would have been better if the cheaper units weren`t upstairs... The help was wonderful and the people were nice. Thank you.
It takes a while to get through lines to get a key to get into the UHAUL self storage building but other than that the service is great the people are friendly and very effeciant