Customer Reviews for U-Haul Moving & Storage of Medford
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Medford
everything was awesome the staff was very respectful I would not change a thing sincerely Terry White
I had reserved a van, needed a van, and stopped to pick it up and THERE WAS NO VAN. . .this location is renting equipment that has no limited return schedule, which compromises those of us that expected what we reserved to be on site. Had I known I wouldn't have had a Van, I would have gone somewhere else. As it is, I had to take a pickup which was not suitable for my needs.
The location was great, however unfortunately our trailer popped a tire in transit (which was quickly helped by uhaul roadside assistance to get back up and running) and then upon arriving at our destination discovered that the rear portion of the trailer had a leak and destroyed a few items at the rear of the trailer.
All we needed the truck for was to load and deliver a refrigerator 10 miles. Tie downs and straps need to be included in a truck rental if needed. It is ridiculous enough that you can't just borrow a dolly, you have to purchase a strap for a one time use.
The excellent information on U-hauls mean a great deal to my family. We have used them before and know they make a real difference when trying to carry materials and personal items.
The staff went above and beyond the call of duty to help me understand the equipment and they helped me to hook up the Tow Dolly and load my car. Their service greatly reduced my stress and made the trip a success.
you might lower the rates for times under 12 hours I returned my trailer two and was charged full price for one full 24 hour period
I rented a 10 ft u haul on Saturday and returned it at the time I was told. Before I dropped off the u haul I made sure that the gas line was a little above where I first got it and I got charged 11 dollars for gas. I am very upset that I was charged when I know that the gas level was correct. Because of this I would not recommend your company.
When you post a price for a shipment don't change it half way through my move and call it a computer glitch
Wasn't my first pickup location -- in fact, it was my third. Customer service was average. The lady pretty much just handed me the keys and said, "Here you go." There was no pre-inspection of the vehicle for damage or anything, and the truck's interior (both cab and box) were dirty.
Wonderful service. Thank you so much.
My experience with uhaul in Medford, OR was great. I can't think of any way for improvement.
Not much ... smooth ... liked that I could put a lot of my info in (like license number etc.) before I arrived.
Quick and easy. The girl that checked us in wasn't overly friendly and was hurried, but efficient. The gentleman that checked us back in was great, friendly and quick.
Staff was rude when I checked in, not helpful at all. Staff told me to drive the wrong way through their yard. When I did drive backwards through their yard I was facing the wrong way to couple up to my trailer. When I explained that my trailer to rent was dirty inside, staff was rude and told me to initial that the unit was clean. I wrote "Fucking Dirty" and my initials. I will not be using U-Haul of Medford again. Medford U-Haul can fuck off, you assholes!
Return of the equipment went smoothly.
Overall okay, but there was virtually parking space set aside for loading and unloading, and the storage units were overpriced and far too small for the price.
Possibly provide for a few more customer parking spaces on the property.
they charged me an extra $74 and indicated that I had the wrong destination. when I pointed out the mistake was on their sideI was passed to three different people and had to tell the same story to each one. and then was told I would get a call back within 48 hours. Still waiting....
Would have been nice to be told that you need a padlock to secure the truck.
The manager at this location was awesome and really went above and beyond for me. Dealing with people like him makes me a repeat customer...
Very young female.very snappy n rude.has a chip on her shoulder, don't know why, but it took a lot of patience to not walk out. Brittney that used to work there for years was awesome.never had a problem. This gal was something else. Have rented several times from them, but WILL NOT return on account of her horrific attitude.There are other places to rent in the valley. I'm sure the other workers have seen her attitude.A customer should not have to endure what I did.
We did not know that we would need storage when we arrived at the destination but found out that we would need it so we were quite pleased with the storage unit that they found for us and so promptly as well.
I arrived a day late with the truck due to some issues with my tow dolly at my old address. I understood that I may be charged for an extra day. I had no problem with that. I had called to make reservations for a storage shed on the day of my arrival because I was not sure where the nearest place was to my new address. Upon my arrival, I was informed that a mistake had been made and that said shed was not available. In lieu of this, they offered me 3 storage boxes which are equivalent to the original shed. Because of the time of my arrival, they also offered to check me in the following day in order to extend my free month of storage. They did not inform me that they were going to charge me for this extra day in order to extend my time for storage. Unfortunately it took me 2 days to unload the truck (20') because I was the only one unloading it. I can understand that I would probably be charged an extra day for that but they told me because of my situation, they would help me out with the cost for the extra day. They did not do this. They also charged me another $42 on the insurance. All in all, I paid an extra $162. As I stated before, I can understand paying for the extra day, but they charged me for 3 extra days. If I had known that, I would've checked in when I got there. I feel I was duped due to the lack of information I received about checking in for the extra day for storage.
Problem with a confirmed reservation. It took an hout to get the truck. The guy did not have command of the computer he was using.
Everything was great, except they tried to give me larger truck than I reserved and I had to really push to get the size I reserved.
Michael the mgr was awesome!!
Location seemed to be understaffed for the number of people that needed to be waited on while I was there.
Clarity in the rates and charges would be great. When I'm told that I can keep the rental for 24 hours at the same rate as the original 4 hour estimate, it would be nice if that were true. I kept track of my own mileage and when there was nearly double claimed, it seems a bit like a scam if not a mistake that should have been admitted and not expected for me to just deal with it. I won't be renting from uhaul again. Much more affordable and honest to rent from Home Depot.
Person at the counter did not have time to check in my truck , then charged me for damage that was not mine. They did not call me to find out what happened.
My bill was incorrect. Apparently they didn't process the paperwork on the day I returned the trailer so I got charged for 3 days instead of the 1 I used. Lesson learned is to ALWAYS insist on paper receipt on the spot instead of settling for one via email. And I still haven't gotten a refund!
Possibly be open until 7pm on Sundays. (There were 7 trucks lined up for return in the hour and a half after 5 pm closing time--possibly apropos to only this busy weekend?)
Did most of my order online and when I went to pick up the truck I was in an out so quick I was shocked. Best rental experience I have ever had!
They came out a and check the trucks right away and treat you like you like you were a important customer
Everything was handled smoothly. I would only suggest perhaps checking the tires (especially the truck I used) as they appear to be out of balance. This will cause more wear on the tires and U-Haul will need to replace them sooner.
Thank you for the great service you offer.
Customer service was horrible, I suggest you train the employees on how to be more respectful to the customer.
I rented a trailer.bought a hitch.u haul installed the hitch.u haul did not put a locking pin in the receiver and the trailer came off my truck on the freeway in heavy traffic.nobody was hurt but it was u haul at fault.u haul should pay and not have me doing a claim on the safemove ins.cost me 2 hours and 20 per hour for 2 movers.I was not paid back for anything.just sorry we almost killed u and your passengers.I'll use Ryder from now on.
needed to haul a motorcycle. Only vehicle they would rent us was a 20' box truck and a trailer. I was told that I could not load the bike in the box truck That I must use a trailer. It cost 130.00 in fuel because of the size of the truck. There were several pickup trucks but they would not allow me to rent one.
Excellent deliveryand great service allowing me three days to empty it available.
Reminder to cancel the automatic payment you`ve been taking out of my checking account.
It would be nice to have a book on the truck to know what year/ model it was. if an accident would occur. Cruise control would be nice also when traveling over 1000 miles.
Wait time was somewhat long
the person who helped me was very professional and helpful.
Not a thing. Equipment and service was excellent.
The people were really helpful. We will be renting again with them this weekl.
Smile it won't kill you!!
Nothing all ready doing doing a great job.
they had no idea what they were doing...
Figuring out the right amount of gas to fill tank was confusing as it was hard to tell how much was actually needed and I ended up asking for too much and topping off the tank which we were not suppose to do.
Excellent service and prices. Worked with 3 different employees and all were great. Made my day much easier. Thanks.
Mike was amazing and very helpful...the entire medford employees at this location were amazing, we had issues with the other location that the phone rep changed me to, and the main center do so many mistakes and was so rude and disrespectful that Mike was the one who convinced me to give it another try.
Waited 40 minutes in line to check out our Uhaul. They definitely need more than one front counter girl on a busy Sunday!
Not enough staff to handle returns and new customers early on the morning. Staff ignore customers returning equipment so they can deal with new customers even when the customers returning equipment where waiting before any new customers showed up at the location.
You guys are always very helpful and kind.
I am the business manager of a local business. I am not the owner/president of the company. My boss asked me to rent a Uhaul to move some store equipment. I was quite bothered by the fact that I could only rent a truck in my name rather than under the business name with me as a representative, particularly because I was using a corporate credit card to reserve and pay for it. Being told that I am personally responsible for the truck, particularly when I'm not even the individual who was driving it is, is very disconcerting and in my opinion, not very customer friendly. I do not look forward to telling my boss that next time he needs to rent it himself because I don't want to be put in a position of liability and yet these are the types of things I should be able to do for him. Please take this into consideration.
Josh was especially nice, kudos to him.
We made a mistake on our timing of pickup and found that our use of trailer was put off for nearly 12 hrs. We thought we'd have pay double fee. We called store and they just charged us the one day rate. Much appreciated.
Answer phone calls by a live person & more timely. I was on hold to extend my rental for over 10 minutes.
The brakes on the rear of the 26 ft truck needed replaced real bad. Didn't notice until after we left. Notified Uhaul in Riverside when we dropped it off. They said they would replace them asap.
I really can't think of any ways to improve to me this is an awesome U-Haul, in a matter of fact they are the best one I ever being to. I was treated very well there and everybody was very nice.
They have everything there to help you move!
Amazing. And a clean restroom.
The person who checked us in was horribly grumpy and rude.
we had kept the truck for several extra days with no problem but the day we were to return it it was memeorial weekend and they said we had to get it back at ten instead of 1:15pm we had locked the keys inside by mistake and were told to call roadside assistance which we thought would help but were told it wasn't coveredI had no AAA I called towing companies and had to waite three hours we rushed to get it back to lot and didn't fuel it up which cost $20.00 .What is roadside assistance for than to help?
Staff would not explain all additional charges. Very rude.
Wonderfull truck, quiet nice ride just couldnt get more than 7.5 too 5.7 avg mpg
just keep doing what your doing
Nice climate controlled units. My books were safe.
No need for improvement. Josh was a very polite and helpful employee who went the extra mile to make my family's life easer.
No, but thank you for the service.
Electrical system was defective causing our vehicle fuses to be blown. We discussed this with the receiving U-Haul location in Medford. They could care less.
The trucks inside windshield was dirty. The price is redicously high.
Excellent customer service - contract and agreement were explained clearly. I had reserved a truck and requested a change to a van and the service rep was more than happy to help out. I would definitely recommend this location to anyone needed to rent a truck.
A cost estimate was not honored because Madison agent lost it in his computer. Additional cost of $300. Medford manager kept sending bills for rental space we were not using.
Was told that I had to bring the rental back by 7:30 pm so I was required to stuff twenty hours work into 5 thereby incurring more miles at an extra expense that I could ill afford. When I dropped the truck off I was told that I just needed to have it in before opening hours so the reservation could be met. I asked for a discount but was told we're sorry this happened but heres your unmodified bill - it should have been discounted as I only had the truck for a few hours and still think you guys owe me some money.
Friendly prompt service would be a huge improvement. Staff making reservations should have the same knowledge as the staff at the counter. Not contradictory
Very friendly staff and very clean storage units. No problems.
Maybe a little information where you are located ie "after Wendy'" or watch for the big U-Haul sign on the right side of the road.
William did an excellent job and was very very helpful. Great service.
Staff is terrific: counter and yard: Yard guy is five stars on pickup, safety inspection, explanation and return. Great crew!
The truck was very old and dilapidated,
I have always used UHaul - stick with what you know mentality - never had real issues, but to be honest, this experience was sub-par. The location does not have enough customer parking (only 4 spots) and I had to park across the highway and down a side street - not bad when I pick up, as the gal drove the truck down there with me so it was an easy transfer. However, upon return, there is no such service - I had to walk across a highway (no crosswalks in sight, so definitely NOT a safe practice). I am certainly glad my 5 year old was not with me. The gentleman knew I had to retrieve my car, and so I left my 17 year old in the "lobby" waiting area while I played chicken on the highway. When I drove back in, my daughter was sitting on the curb with the carseat, backpack, etc. I asked her why she was sitting outside and turns out the gentleman kicked her out and told her she had to wait outside, they were closing. She told him I had to walk to get the car, he apologized but still told her to wait outside. One other item, when you rent the truck you get the handy dandy little chart that tells you exactly how much gas to put in the truck to bring it back to the same level of gas as when picked up. I picked up my truck with 3/4 tank, it stated to put in 5.5 gallons to return it, I put in 5.5 gallons, and low and behold it filled the tank - I think this practice is flawed, as not only did I have to pay mileage for my local move, but I wound up returning the truck with more gas than it originally had to begin with!! It negates using UHaul for the savings if there really are not savings. Trucks should be rented out with a full tank so this issue would be eliminated. Not only did I pay AND give free gas to UHaul, but the system used to inform a customer of how much gas to put back in is flawed - would be more helpful if accurate. Gentleman even acknowledged it, I showed him the receipt showing I put 5.5 gallons in, even mentioned a credit, but of course there was none given.
Great service! Took a very short time to rent the vehicle.
Calli was awesome with assisting me with getting what I needed
Truck ride was comfortable, staffs were wonderful!
Everything worked as expected and requested.
Great job with very nice and friendly/helpful staff.
Nothing to improve. Everything worked well for me......
Provide partaking for customers to leave their cars when the take the rental
Mike and staff EXYREMELY helpful. This is the 3rd time I've rented from this uhaul and I'll come back again should I ever need a uhaul
when i had booked this, the women on the phone told me 29.99 and .79 per mile. i was not told i would be charged a "coverage" i was not told i had to replace the gas. i used this truck for 2.5 hours and after replacing the gas (40 miles worth) i was charged over $100 on a 14' truck. sure the truck worked and was helpful but the fact i was told $60 on my total and it came to $102 its going to be hard for me to go back. the women was very nice but i asked for all details and all she said was flat fee of 29.99 and .79 per mile.
The staff was very busy when we picked up the truck in the morning, but still found time to be kind and courteous. The customer service was excellent. They are very organized and when we picked up and dropped off the truck we were in and out in just minutes. I would highly recommend this location for U-Haul rentals.
you have a great crew. I always get great service. If you dont have a day to honor your employees, you should. buy them lunch or something. they do a great job
Ed was very helpful and courteous. The store and and truck was clean.
No complaints. Will use again.
The staff are very helpful, courteous and well trained.
Nothing. They all were awesome.
Have more on-site parking for customers.
I was told the truck I was renting could tow a travel trailer. It could not. I as told "I don't know what to tell you." and paid the $40 for the truck I ended up not using.
Associates were wonderful!!!
Maybe more counter staff at busy times...only one rep was available at pickup and because he was rushed he forgot to provide my hand trucks.
The fuel tank is an issue, it is very subjective and arbitrary. Would prefer to have a full tank when the truck is picked up and be responsible to return with a full tank.
the man on duty when we came in acted like we were somehow at fault for his bad day, he was rude to me and my wife and seemed very inconvenienced by us even showing up.
Nothing. I used to go to the facility quite often when I lived in Medford, and it's a great one.
When did u start charging by mile. ? That was not right to charge a 70 year old lady who is on a fixed income that kind of money $96.00 To go 51 miles nice I don't ever and will let everyone I know about ur company and the rip off
Mike was very efficient and helpful
economical way to get small lots of goods across the country
Was a very positive experience from the beginning in Tucson, AZ to final delivery and close-out in Medford, OR. Thank you!!!
Folks in office were very curtious.
This system was perfect for us. It allowed us to take our time loading and unloading each of 5 pods. We were moving out of state in mid winter. Ubox let us allow professional drivers to make the move.
Staff were very friendly and helpful and made this experience very easy.
Seriously... Only 200 characters? That tells me how much you do care.
Great staff at both locations !! Some of the boxes were a bit hard to close and seal..but everything made it here in good shape. Thanks.
The worst moving experience of my life. Never want to deal with UHaul again. can`t say it all in 200 characters!
need to be able to contact the locations more than the customer service rep pick up the call all the time.
Late fee charges are overboard the frequency. Have gone through a few other storage buildings that weren`t even close to your numbers. And there should be a pro-rated rate if moved out early.
Someone Bolted the U-Box shut and no one bothered to inform me. I only discovered this after traveling 30 miles to my destination with my tools secured inside the U-Box.
The busiest location I`ve seen! At times this created access difficulties but the staff was always fantastic in remedying the situation quickly even though it usually meant more work for them.
Service and convenience were constantly improved. Loved the easier and faster ability to access our unit.
Blonde long haired lady very knowledgable helpful both times I visited there.
your staff was awesome very very good excellent service
We were helped by a young woman named Brittany. She was excellent. Knowledgeable, attentive, friendly, fast and efficient. Couldn`t have asked for better.
Rent all in san marcos is terrible, thanks, uhaul.
The young lady that sell my storage was very helpful and even slid me boxes so I didn`t have to drive around. ... Thank you
Good except for some breakage
Got shunted onto the corporate call center and the rep said I might never get a call back from the local store. Aggravating. Strange.
My complaint is for the individual named Jesus in the Sacramento call center. VERY BAD CUSTOMER SERVICE. I WILL NEVER USE UHAUL AGAIN IF I AM FORCED TO DEAL WITH HIM EVER AGAIN!!!
besides the manager forgetting out first set of 12 blankets for moving and forgetting to place in the bolts on the final 2 boxes the staff etc was well informed etc
Micheal was wonderful, helpful, personable, and knowledgable. He was excelent to work with and answered all of our questions easily. Thank-you
Very friendly and helpful staff.
Boxes were over a week late and no one could tell me where they were or when they would arrive. Then staff was rude when picking them up. Plus they had one person to help 5 customers.
Monday 6/17 ...I think the managers name was Mike in Medford. he went out of way to help us. you should give Mike an extra pat on the back he is a rock star
You guys were great !! Thanks
Everything about the storage facility was top-notch.
all employees were excellent except one phone person took credit info and somehow deleted all info. The next person was better and made me feel okay about your company.
The Medford facility is impossible to communicate with. They NEVER answer their phone and you are continually sent to an offsite answering location. I would NEVER use this location again.
Hats off to Mike and the crew in Medford Ore he made it smooth. The Upods are new. no complaints.It was a bit pricey but it was a long distance I would recommend and use it again
I had a storage unit since February 2011... the staff has always been great and Mike has always been nice about working with me. He`s a GREAT store manager!!
Very good service. We appreciated the staff and all that they did during the years that we had a storage unit there.
Worst service ever. I will have to pay UHual 2 times for delivery. UHual employees are very nice. UBox is a rip off. I wish I hired movers.
it was raining and leaking and seemed unsafe. We didnt leave our stuff there any longer than necessary. Regardless, it was free and the staff was friendly and helpful! thanks for the free storage!
Access to outdoor storage awful.Employees park cars in already very narrow access.Thruway is blocked, must try to turn around in very narrow area.
promised lg storage-1-way rental, 1+hr@shop got U-box instead.PM staff rude,condescending,phone locked @store as I unloaded.AM staff was accomodating,polite@check out.Mgr aware of PMstaff complaint.
The only problem I had is that we paid in advance and then was told they dont pro rate so I paid for the whole month of Sept abd only used till the 21st.
Exceeded my expectations.
Have already been spreading the new! U-Boxes rock!!!
Shipment actually arrived earlier than expected and was in perfect condition.
The staff at the u-haul facility were great. The facility set up is a disaster. I had to carry everything up three units of stairs. That is a recipe for an accident or heart attack.
I would HIGHLY recommend this specific location. Had a problem with my U-Box from TX and they made it right at their own expense, when it was no fault of their own. They are honest and responsible!
Impossible to reach anything but a national U-Haul Call Center when trying to call the local storage unit with a question.
I would have liked the internal dimensions listed on you website instead of the external.
Dawn in Madison Wisconsin was amazing to work with.
All employees were helpful professional.
I constantly got late bills after setting up autopay and always got the call center when I had a problem.
Great location to rent from. Impressed with price, unit size, and facilities. Great customer service- staff always friendly and eager to help.
Too tight, seemed unsafe.
24-7 access changed to 7-5 with no notice.
Employees were awesome, polite, and professional.
Rates were too high for size of unit.
The worst customer service I have ever experienced. I will take my business elsewhere in the future
Greetings from Ms. Mel Smith. NOT Ann.Thanks for all the repeat grt. service! Mel 261 9752
I was very happy with the arraignments i made online
The CSR, after filling out the contract, escorted us to our rented space
Very clean, extreamly helpful and professional.
Thanks for being there.
this location needs more room for parking and using the storage units.
The manager and staff have combined to create one of the worst customer service experiences I have ever had. Storage facility is clean but access is anything but convenient. I will not be back.
Went out of their way to make sure I was happy.
It worked fine for us and conveniently located.
overall experience was good - occasionally when I was there to get my keys it would take a while to get help - but usually due to other customers being slow.
i`m glad it`s over but the uhaul experience was great!
Everyone went above and beyond to ensure that our move went smoothly. Even upon arriving in Dan made many calls to following up. Cannot say enough positive things about Dan and his entire staff.
Had to wait 20 min to be helped.
reserved a bottom storage, didnt get it.
Told we could bring our own lock, no, we had to buy one of theirs!
Employees were very nice and understanding of my situation. And I was very happy with the service they provided. I would recommend them to friends and family.
fast, easy, knowledgeable, and courteous
The manager was very helpful in arranging for a storage unit on their
Tried three times to comment, but system won`t allow the praise we have for Dan in Medford, Oregon. Thanx Sunshine
the employees were very friendly and helpful.
The staff were complete jerks. They are incompetent, and rented me 2 3x5 units rather than the 7x10 I had reserved.
friendly customer service on both ends of move! thanks
Best service Ever! The Uhaul manager Dan made my day....he turned a poor situation into a fast and easy fix for me. Whatever you are paying him, you should double it!
they treated me well while I was on the properdy, durring loading and un loading my car into the storage unit =
Very helpful and courteous. Equipment was in great shape.
You guys in Medford really go out of your way to help. Thank you so very much.
Thank you for making our trip from Big Bear California to Ashland Oregon so easy. The pickup and dropoff were very conveniant and quick.
very patient and understanding people
cost of unit is higher than the avearge found anywhere else in the area. Also, most do not require visiting an office to pick up a key, just a gate code for the gates that are open longer.
Your facility is grossly understaffed on weekends.
The only thing I don`t like is they try to get you to buy one of their locks, citing that one is needed for extra security.
Should have been able to use my own lock instead of having to pay $9.95 for one of theirs.
The only bad thing is often times having to wait in a long line just to get the key to the bldg- hire more people!!
overall my experience was good. The manager there was great. The gentlemen helping me at first was alot less knowledgable for lack of better words. But a good experience none the less. Thank you.
We received poor communication about the storage. Had we known that our stuff had to be taken up stairs we would not have used it.
Store Clean! Great-Friendly employees. In fact, one time I just needed a 5x5x5 for 30 days. They let me borrow the special lock req`d on the units! Nice!
Just helpful group of employees at the facility. Thanks
Everything great except your rates. $19.99/mo. for a tiny 5x5 is excessive. Will look elsewhere for better value for my money.
they did good and the mistake that was made on my account was fixed before i left the store
The employees at this facility were very polite and helpful. The facility was very clean, well lit, and easy to access.
The staff was rude.It was dirty we had a broken door latch for 8mths,garbage in front of our storage and it was never fixed. we will never use or refer Uhaul
I think they should put an elevator in for second and third floor storage
beyond the confusion of the origin contract, all worked out well
Tommy was very professional and honest. He saved us a lot of hassle by helping us find exactly what we needed.
Very efficient and helpful at the location. I would recommend.
Cindy was fantastic. She answered all my questions and helped us find the best unit for our needs.
Service agent Tommy assisted me with my trailer return and a storage unit which i reserved online the unit was to small.Please thank him for his outstanding customer service.
Would have been better if the cheaper units weren`t upstairs... The help was wonderful and the people were nice. Thank you.
It takes a while to get through lines to get a key to get into the UHAUL self storage building but other than that the service is great the people are friendly and very effeciant