Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
No issues. Will use them again.
I rented a trailer with a garage style rear door. Once we got to the pickup location 60 miles away we went to open the door and it would only open up one to two feet. We had to have my small brother crawl in under the door and un jam it every time we had to open the door. Without him we wouldn't have been able to use the trailer. I let the guy receiving the trailer this morning know about it and he didn't seem to care at all. I was not very impressed.
No input, but did want to comment on the staff there. Everyone courteous and professional. Lyle did a great job on my hitch. Another fellow there (Dennis?) was also quite helpful. I was most impressed by Alice's ability to perform strenuous tasks. Again, all these people were courteous, professional, knowledgeable and very helpful. Great job! Because of you my U-haul experience was a pleasant one.
204 dollars to use a uhaul in town, during the week, and drive it a total of 40 miles is disgusting. Manager was rude and dismissive.
Make sure the trucks are completely operational. I had no a/c the back door was so stiff I had a hard time closing it, and since when is it the customers responsibility to help your company check the lights, blinkers and so on..
This place is a rip off dealer, i will never use you guys again nor will i give any help to some one looking for your company
It is 2015 may be time for call waiting, call forwarding, voicemail, or maybe even a answering machine. anything but a busy signal for hours at a time.
I was disappointed that when I ordered a vehicle to be located at the U-Haul location in south Minot, a block away from my house, I was told by an employee at this store that it would be there, no problem. Since it was an in-town move that it wouldn't be a big deal. I went to verify this about 2 days prior and was told that this couldn't happen. That U-Haul didn't have the employees to move the truck 5 miles to the south. I asked for the extra mileage to be waived for me and they said they couldn't do it. It is disappointing that the regional customer service line that I called after speaking with the local manager essentially argued with me and did nothing to apologize for my inconvenience or try to cut down on my additional expense. Nothing was done to even try and meet me halfway. Very disappointing.
I only had the u haul for about 8 hours and they charged me for 2 days. I'm not sure of the policy but I do feel that is wrong. Just because the office is closed doesn't mean I should be charged.
I originally ordered the trailer for July 10th. The date got changed to July 11th, and then backed up once again to July 12. So, two days later than when I requested it.
The person I picked it up from was rude and basically chastised me for renting the uhaul all weekend. If you don't want that to happen...don't offer the option. The person I dropped it off to was very helpful and nice.
Disipointed in hidden fees. The price that is originally given is not even close to what you end up paying. I would go with another more affordable company next time. The customer service was great though!!!
For this rental it went great, employees where helpful and transaction went good, not so much for my previous rental.
The trailer I reserved on line was not available. I settled for a smaller trailer that was in rough shape. I was desperate to get things moved so I accepted it.
Staff is very helpful and friendly. I've rented other equipment from other places and I should have went with uhaul. Rates maybe couple dollars more but the quality of the equipment and most of all is the staff is what will keep me coming back. Highly would recommend to others.
Employees at this facility were very helpful and courtesy.
We did a walk around inspection of the truck before we took off out of town. The oil was below the fill line on the dip stick, and we had to go purchase oil to add in the engine. Low oil on these large trucks is a disaster waiting to happen, and we did not want the truck breaking down on us due to an employee not checking the oil.
My 6 x 12 trailer was dropped off to the wrong location in Minot. The manager did what he could to get it for me however it took 45 minutes to find it, go get it and change a tire for me. All in all not bad, just coordination with those confirmation telephone calls the day before the trailer should have been moved to the right location early that morning.
they helped me get everything I needed for my experience To go smoothly. Hooked my equipment up for me. Helped me test light connections, etc. it was a super quick pick up and drop off!!
I had tried calling this location for over a week and never got anyone to answer the phone. It didn't matter what time of day or what day of the week. I spent nearly two hours one day trying to get through.
The truck is too old, no A/C, windshield full of bugs, I was scared when I was driving this truck plus they charge me for fuel I have pics. I left the fuel the same as when I took the truck, really bad experience.
The uhaul employees at this location called me over 6 times during my move pestering me about changing my drop off location and the time I needed to drop off the truck. My contact drop off location is 1514 2nd Ave sw minot not the location on Broadway which is farther from my house. I was very unhappy with the people at the Broadway location they took alot of my time during an extremely busy time.
Friendly, helpful staff. Quick in and out when picking up and dropping off.
My rental experience started poorly as I reserved for Devils Lake pickup only to be routed to Minot. UHaul discounted my rental cost which I felt was fair to cover my fuel costs and inconvenience. I had reserved two trailers and learned along the way that I had to pick them up at two different locations. This UHaul location was great to work with as they quickly checked me in and were very helpful getting me hooked up and on my way (less than 15 minutes).
The box was fine but we told the u haul workers multiple times to not send the box to OK. Wd wanted to store it in Minot. WITHOUT OUR PERMISSION THEY SENT IT TO OK!
very nice man to work with fast and friendly service.
The unit was hard to access, and lots of turns to get out to the car to loaeasier to access, as we had a lot of stuff to load, and hard to make small loads on the carts
I did not understand that My box would not ship the next business day after I dropped it off. I dropped it off on Saturday March 31st and did not receive it until June 17th.
I was told that it would only take 10 days for it to get to my house! As for your tracking system it would be better if you had a GPS on the crate so the customer could track it in real time. Other then these to issues I had a pleasant experience with U-Haul
The cab of the truck was dirty, found someone else's items, the windshield was so dirty with bug guts it was hard to see out of.
We were not given the equipment we ordered, had to reorder another truck and drive another 1800 miles round trip for the rest of our belongings, no compensation or help with our trouble. Gave me issues for asking for our existing discount we were given when we ordered our truck in the first order. Couldn't figure out how to give us a months free storage that we were told about when placing our order, very frustrating experience.
Don't be rude to them when they pickup their equipment!
I think everything was great
Nothing drop off process was easy I went to pick up my receipt and I was on my way no extra fees eventhough trailer had some mud on it
Keep up the friendly attitude
There is nothing the location can do to improve... Michael Hoffman was amazing and he took care of us after the customer service,scheduling completely dropped the ball... I am EXTREMELY disappointed in the departments that are responsible for 1- Getting the trucks to the facility that needs them for their customers. 2- Notifying customers with resevasion/ confirmations that there is a potential issue getting a truck at least 3 to 5 days before the truck is needed... If I had not called to make sure our truck was ready, we would've found at 7 am when we went to pick it up, only to be told there was no truck... As of the time I am replying to this email, we still have not received a call from Uhaul that therror was a problem with the truck I reserved 10 days before we needed it.. I would not recommend Uhaul (the company) to anyone! Again, Michael Hoffman at facility that took care of is what I would recommend...
Three was only one staff person that we saw he is rude and not very helpful I never received a phone call from uhaul the day before did not know that we were getting a bigger trailer then we need not my fault you did not have what I needed that uhauls problem I don't care if I got it at the same price I would never tell anyone to use that U-Haul EVER !!!!!!!!!!!
Quick and easy! They made the drop off seamless.
Gentleman who helped me said a queen bed would fit and it didn't so I had to put it on top of my car to get it home then had to drive another hour back the next day to return trailer that I couldn't even use but other than that it was a good experience
It was a great experience staff at Minot were very good. I had no problems with truck. Please tell staff they did a great job
We were unable to rent as our hitch lights would not work. Great staff though
rented a 6 by 12 but when came to pick up it was not there so had to rent a 5 by 10 and make two expensive trips instead of one
I had reserved a trailer on line for a move from one city to another. Turns out there were no trailers available for that type of move. I did get a call telling me there were no trailers but if they are not available the computer should not let me reserve. The local U Haul was very helpful but I ended up having 2 pay for a 2 day local rental.
Staff and Facilities are great!
Trailer had a flat tire and I was in a hurry. Good thing it was a fairly slow leak. I told them I would air it up at a nearby gas station. I didn't have time to wait. Maintain your equipment better. Inspect it before the customer arrives.
Worse place ever.totally run by crooks.go to the one out on hwy.2. Manager and general manager total crooks.never again.
The GM was very rude in the beginning. I had some questions and I guess his not use to a lot of questions. He never said hi how's it going. The employees are a lot more kind. When I picked up my 10 footer it was filthy. Now when I got the my transporter and lights were not working properly he fixed. No problem. So GM needs better people skills.
Disappointed we did not get the size trailer we had reserved. Because of this we has to leave things behind. Not happy with uhaul at all!
Inside of cargo truck still had debris from previous renter and cab of truck ro include windows were still dirty.
The pre-authorization of the estimated amount is annoying and inconvenient, then if the total is a different amount, sometimes you're charged or credited the difference between the two amounts and sometimes you are charged for a totally new amount, this ties up both amounts for up to 5 days, which is unacceptable during a move!
When I pulled in their was some people dropping off their pull behind trailer the person can and started to unhook me the next thing I knew the trailer in frount of me a roled back and hit my jeep
Fix the parking lot. Its all mud.
We were told our truck would be in Tioga to pick up. Day before move we were notified it wasnt and we would have to go to Minot. It was inconvenient for us but we were compensated with an extra day atni charge. ...so worked out in the end.
We were charged for 2days instead of one. Still waiting for this mistake to be resolved /:
I did not use the dolly cart and furniture cart and the blankets which were still in the bags. Returned them to Minot, but he could not figure out how to credit back. Said Bismarck would reverse the charges. They were not able to credit back either. Guess I'm out $30.00.
The only complaint we have is when we went to pick up our equipment, the employee was not helpful in letting us change our reservation. We needed the equipment dropped off at another location and he would not help us do that. We had to call customer service to do this over the phone, then go back to pick up the equipment.
My wait time to pay was ridiculous!
Someone made a mistake on my rental, listing it as it town, so when I dropped the trailer off I got a call informing me I was being charged $2700 for what I had been told was a $250 rental.
The people were very rude. I reserved a truck for a Saturday and was there at 7 am to pick it up only to find out that I didn't have the truck until noon. It was my fault I guess but I thought when I reserved it for a day it would be understood that I really mean an entire day. The people had zero understanding and didn't seem to care that I was now in a bind and needed help.
Please put in chairs for customers who have to wait. There were no chairs nor was there a specific waiting area.
Better signage and directions for navigating.
was waiting inside store for 10 minutes before anyone greated me, 1 employee doing some setup on something did not make eye contact or greet me or another customer there waiting
We were looking for a storage unit on Easter and what a surprise we had to find this business open and having just what we needed. Totally happy!128516
i had reserved a 26' truck and they only had a 24' truck available. When I went to pick it up the battery was dead and nobody attempted to do anything about it. Had to get a 17' truck and make twice as many trips making a stressful move that much worse. I won't be using uhaul again if I can help it. The employees were nice.
Really helpful staff. Thank you for changing my reservation and holding truck. Buying a house, closing escrow and moving everything is stressful. Minot Uhaul was best part of a hectic day. Appreciate the professionalism.
The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.
I like that there secure n heated
I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.
The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system
Would have been nice to know that rate increase would be going into effect when I accepted storage units.
Was very disappoint that my unit was rented out before I even had a chance to turned it in..
The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!
Excellent service from the staff.
Clean facility, very convenient.
Definitely would use them again.
THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION?????????????
ILLEGAL I BELIEVE, BUT I MUST FORGIVE.
The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.
24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.
I was very happy with my service
The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.
My u-haul storage experience was very good.
I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.
I should not have to pay extra to access my stuff after business hours.
Very good customer service !
Service was great but the parking lot is not paved and was very muddy...horrible
Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.
I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did.
THANKS Mary Frost
I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...
the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right
The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.
Site looks much improved over past year.
Excellent. Quick and easy.
Staff very helpful and friendly. No waiting in line for service. Quick service.
My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.
Very good staff and very helpful
The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you.
Fast helpful nice knowledgable
Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print
good service, no problems
I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra
I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.
This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!
The staff and the facilities was excellent. I would recommend this location to anyone. Great job.
The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.
The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.
The service was excellant, facility was immaculate. Thank you
I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke
They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.
They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.
Outstanding assistance in Minot ND with Lyle
One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.
The facility is in great shape and the staff were friendly and helpful. Great experience.
The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.
Very friendly with Grace. She is very helpful. Clean and courteous
I had a great experience and thank you very much for the opportunity to move my stuff in.
When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.
Stuff came away with a smell.
No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.
Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.
staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.
The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!
very awesome and delightful to have good customer service
The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.
Don`t like walking through mud between the customer service desk and the the storage rooms.
great people, will come back many more times
Very friendly group of men
Quick service and helpful staff. Nice facility, my stuff is well secured.
Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!
Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!
The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.
Mr Bret Hanson does a very good job in handling customers.
Staff was very helpful and able to schedule me with short notice.
The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed
Registration is cumbersome.
Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help
great service, friendly and knowledgeable staff
I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.