Customer Reviews for U-Haul Moving & Storage of Minot
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Minot
The Manage at this location is a straight up guy, it's just to bad the guy he had answering the phone at 12:40 pm on 3/25/15 is incompetent!. He was rude and eventually hung up on me and didn't even have the gall to pick up after I called back, (he let it go to the main operators). We do a lot of business through U-Haul and I think this guy has forgotten that if it weren't for the PUBLIC he would not have a paycheck! Or maybe he doesn't need one? Maybe he should look somewhere else instead of trying to deal with the public! He is seriously lacking! It's a shame because the manager at this location and some of the other guys we have met have always been good! This guy, I know the voice, works in the back part. Older guy, has a tattoo in rememberance of his daughter. Guess he didn't think I would remember his voice.
Make sure trucks are cleaned before next person gets them. Have equipment there on its reserve date and not the day after and charge an extra day for their mess up.
the equipment itself was not really clean but due to weather conditions probably normal
The on-line reservation process was ineffective and inaccurate. I made my reservation online with the UHaul reservation system three days before I was going to pick my trailer. Within 24hrs from the time of my pick-up, I was notified by the Fargo, ND Uhaul office "Anna" that the nearest trailer was 120 miles away from the Minot, ND (where I registered online to pick it up from). In other words my travel plans instantly collapsed. Anna attempted to help me with an alternative option(s), but my truck cannot pull the larger trailers that she had suggested. I asked to speak with the Fargo, ND, Uhaul manager (Kathy). She was not able to return my call until the next day because she had other work-related commitments throughout the day that I had called. So, I was left somewhat stranded trying to figure out a solution. I called the Uhaul 24hour number (later that night-the night before I'm scheduled to drive 1700 miles with the trailer) to see if there were an alternate options. The Uhaul representative said that she could not access my account and that the "computer was down" and she could not help me. Instead she gave me the number for the Uhaul customer service, "Emanual." He was able to logically go through options and help me come up with a feasible solution. Emanual gets a 10 out of 10 in customer service (highest rating available). The Fargo, ND Uhaul office gets a 0 out of 10 in customer service (the lowest possible score). The Minot, ND Uhaul gets an 8 out of 10 in customer service.
They need some gravel dumped on the lot because it is a muddy mess with the thaw. Everyone at the location was very professional and courteous! Thanks.
young lady at counter seemed too busy to be bothered, summoned young man to help unhook trailer and he never spoke to me, even when I was clearing addressing him....rude
Check in was quick and not complicated.
Great customer service and management. Very helpful and timely with everything I needed. Hours are great and help is always there when you need it.
The staff were friendly, helpful, and polite. The storage unit and inside walking area were clean. The $10 for 24 hours access for the month, was worth it.
Excellent service and very fast return.
I had to wait 30 min after the truck was issued to me for the attendant to clean the ice off of the windshield. At one point I had to show him how to use an ice scraper. When I did take the truck he had given up on the window, I could only see out a 1 sq/ft spot in the windshield. He didn't provide the ice scraper, and the cab was filthy.
Uhaul personnel did a good job making this work. My mistake was overestimating what how much would fit in a box.
Better maintenance program should be highly considered. Hole in roof of trailer rental and water became present inside, ruining several belongings. Poor maintenance/quality.
No directional signs for where to drop off, just one sign on one building... put up some signs so a person doesn't have to drive up and down all the aisles of buildings to find where to drop off.
I like that there secure n heated
I didn`t like the the rates have changed on us so many times. It got to expensive. Not to mention the first change in price happened a week after we rented.
No improvements imaginable! Nicest storage facility I've ever seen (I've seen many) with great security and accommodations (i.e.: Sliding, motion-activated glass doors; hauling carts specifically for for mattresses and pictures as well as flat carts for boxes etc.). Also, the moving pick-up was almost new and customer service followed through with "price-match" (or "beat") as advertisement near the street. Excessively satisfied! -Doug Noyes
The only thing that really concerned me was the break in, that made it feel not so safe to me that whoever it was broke into multiple units. But clean and good payment system
Truck had mud inside cab and windows weren't very clean.
I rented from Uhaul for the first time in the summer of 2014. I can't believe I have not utilized their services prior to this, Uhaul provides an extremely economical service. if you only need to haul stuff occasionally it is more cost efficient to rent from Uhaul than it is to own your own hauling assests.
All of the sites, I have dealt with have been knowledgeable and helpful.
Customer service was outstanding!
Would have been nice to know that rate increase would be going into effect when I accepted storage units.
The trailer I rented was not mechanically sound. The door came open while on the road and we lost some of our personal belongings as well as clothes. I will be filing a claim with Safe Tow.
Was very disappoint that my unit was rented out before I even had a chance to turned it in..
Keep website current and updated. The website stated there was a certain trailer at a specific location. After arriving to that location, I was informed that there wasn't the requested trailer available. Due to time, I had to rent a trailer that was not ideal for my move.
I also called the uhaul hotline to locate a specific trailer, and I was informed that they could not assist me, unless I wanted to list off zip codes around my location.
The guys in the office were rude and very unhelpful. Other than that everything else was good. Clean units and very lighted and secured. Just wish the staff was friendly!!
I sat in the office for twenty minutes, another lady had been there twenty before me, before we were helped. When i called the number for the storenit went to general customer service an they couldnt get a hold of anyone either. Then they informed me of a forty dollar 'deposit' tht wout be needed above and beyond the total. This wasnt mentioned anywhere when i reserved a van. Then they told me to fill it to where it was when i returned it in fuel. Understandable. I drove approximately 11 miles in the van and they said i needed to put 4.9 gallons in it to get it back. I didnt leave it running ir anything so if thats yhe case it has worse gas mileagr than a semi pulling a couple tons in a snow and wind storm. The man i returned it to was rude and told me the refund if the 'deposit' would be by the next day. Nope. It was all very upsetting. And they had me by the short hairs because i had to move asap. Never again will i use this Uhaul
Excellent service from the staff.
Clean facility, very convenient.
Definitely would use them again.
Trailer was not available on the reservation date.
THEY CHARGED MY BROTHERS CREDIT CARD WITHOUT AUTHORIZATION?????????????
ILLEGAL I BELIEVE, BUT I MUST FORGIVE.
Worse experience of my life. The absolutely worse customer service I've ever dealt with. I would not recommended them or ever use them again. You will be better off using a different company.
extra effort was made to satisfy us as customers when computer check-in / billing was causing issues.
We used the website to rent a u-haul for 24 hours. When we arrived to pick it up, we were told they had double booked the truck and that it would be needed to be returned in four hours. The employees were unwilling to pro-rate the fee, offer a discount or any other perk. We paid full price for the truck even though we were only able to use it for four out of the 24 hours. Very frustrating experience.
At least for cross country/one-way moves you should at least offer diesel trucks. They tow better, have better gas mileage than the 7.7 of gasoline engines, they do better up hills and can take a lot more miles on the engine.
You should promote Mr Michael Hoffman. He has demonstrated excellent customer relation to me. I was very satisfied with the manner in which he handled you situation. As long as Michael is there I will keep coming to Uhaul. Job well done. Thank you.
The gentleman that helped me was very friendly. There was another man there, and he was very indifferent to everyone. His attitude was very unwelcoming.
My initial reservation was for a 26 ft truck, however upon pickup it wasn't ready and I was told no one knew when it would be ready. Instead I was offered a 20 ft truck. Of course I have NO choice because I've scheduled all appropriate actions to begin moving on this day of equipment pickup. What was to be a 2-3 day move took 4 days because of the smaller truck. My move was unnecessarily costly and timely due to the LACK of customer service on behalf of UHAUL. I NEVER received any contact from UHAUL to let me know my requested equipment would NOT be ready! I believe that to be POOR customer service. This inconvenience could've possibly been avoided had UHAUL contacted me PRIOR to my pickup! Please understand that I will NO longer use your services nor will I reccomend them.
I was not very happy with this last U-Haul experience. I called at least 2 weeks in advance to reserve a 17 foot truck for 7AM for 24 hours. I received a confirmation and then on the day before, I got a text that my truck was available at 10AM for a different location in the city?? When I called to inquire about this at the lcoation where I rented it, they told me the 17foot truck had been delivered to a different state and that they didn't have a 17 foot truck for me until 10AM. I had people coming to help me move at 7AM and couldn't change this as they had other commitments at 11:00 AM. They did give me a 14 foot truck at 7AM, but this was a very stressful situation.
The back of the trailer was dirty, not swept out so our mattresses got dirty. Also, the light didn't work and we were loading at night, which made it difficult.
Staff were helpful, and friendly.
Wonderful customer service experience !
Set back from frontage. Could use better signage. Great service.
24 hour access was not explained to me and when I arrived after hours with a U-Haul truck to unload my furniture. I was unable to until the next day during business hours.
I was very happy with my service
The guys that was there on my of arrival so nice they took time to answer all my questions and explain things to me overall my experience was great.
My u-haul storage experience was very good.
I like the junk pile for customer`s Somebody through away just the item I needed that I couldn`t find anywhere else.
I should not have to pay extra to access my stuff after business hours.
Very good customer service !
Service was great but the parking lot is not paved and was very muddy...horrible
Had a storage unit for about a year, never a problem processing a payment, no damage to my property, no negative experience whatsoever.
I lost a red dolly there. Did anyone happen to find one last September. My daughter was supposed to ask and she never did.
THANKS Mary Frost
I shouldn`t have to pay an extra charge for 24 hour access to my storage unit...
the only thing is the bill. it does not allow you to pay it early. the only way is to set up auto pay. I don`t think that right
The service and facility are excellent. I can`t believe how clean the storage units are. My wife and I are VERY impressed.
Site looks much improved over past year.
Excellent. Quick and easy.
Staff very helpful and friendly. No waiting in line for service. Quick service.
My only concern is that I could never reach the office by phone. Once I actually showed up in-person, everything went well.
Very good staff and very helpful
The staff was very helpful and professional. They had our best interest first. We would definitely use them again. Thank you.
Fast helpful nice knowledgable
Girl relied on coworker to help on computer causing delay. Took 30 mins. She didn`t know how to work the register, didn`t give me my contract, didn`t know how to print
good service, no problems
I was VERY pleased with your service and I couldn`t believe how quickly you got it from MN to ND !!! I would highly recommend your company for this type of move. Thanks so much! Sandra
I used 7 days this month and you charge me full price. There better not be anyone renting it this month than double dipping crooks.
This uhaul storage was literally so easy and had helpful staff, I`m still in shock I moved into a unit so quickly. It`s super clean and I feel good knowing how safe all my belongings are!
The staff and the facilities was excellent. I would recommend this location to anyone. Great job.
The storage units are indoors in a well lit heated building, a nice choice in the bitter cold of North Dakota.
The staff was unprofessional every time I attempted to reach them. They did not give me proper access to my unit and told me Oh well when I called to get it fixed.
The service was excellant, facility was immaculate. Thank you
I bought a 24hr access card which didn`t work so the alarms were set off. After all my troubles and a night of moving stuff they left the original lock on it so I couldn`t even get into my locke
They did not call us within 24 hours after we got the e-mail saying our U-Box was here.Call center never gave them my messages,I called two days in a row! We finally got through and got our U-Box.
They went out of their way to accommodate me in a very difficult time for me. I appreciate all their efforts.
Outstanding assistance in Minot ND with Lyle
One complaint. The card check-in closest to my unit was broken for more than 2 months and still is. Mgmt is aware that it is broken.
The facility is in great shape and the staff were friendly and helpful. Great experience.
The service was fantastic. I would absolutely recommend this facility to anyone in the Minot area looking for storage.
Very friendly with Grace. She is very helpful. Clean and courteous
I had a great experience and thank you very much for the opportunity to move my stuff in.
When I was doing the paperwork, the guy kept telling me all the different things they required. The cost ended up going from $54.00 to almost $80.00. After all of that, my security card didn`t work.
Stuff came away with a smell.
No covers for U-Boxes at time of pick up so had to load furniture to trailer unload at U-Haul. Double work, behind schedule. Ridiculous at best. Should have been a discount for delay.
Thank you was very clean and respectable place very well upkeep and i feel good about choosing Uhaul.
staff forgot to send it until after I called in 9 days later to inquire about it and it was still at the facility.
The WORST service, BY FAR! Arrived 3 1/2 weeks late, they even broke into the boxes before finally delivering them. Complaint never gets to anyone that can resolve it. I`d NEVER recommend to anyone!
very awesome and delightful to have good customer service
The boxes didn`t close, they didn`t come with the guaranteed moving pads.The tow dolly I reserved a month ago was only available and hour and a half away, with less than 24hr notice.
Don`t like walking through mud between the customer service desk and the the storage rooms.
great people, will come back many more times
Very friendly group of men
Quick service and helpful staff. Nice facility, my stuff is well secured.
Excellent customer service, very clean and well lit storage space, very friendly employees, would recommend to others!
Bret and Lyle were great to work with. We are excited to have such a fantastic storage facility in Minot!
The staff both in Minot and in West Seattle were very helpfull. The manager in Minot went above and beyond to make it as easy for me as possible.
Mr Bret Hanson does a very good job in handling customers.
Staff was very helpful and able to schedule me with short notice.
The gentlemen that helped us was very helpful and friendly and knowledgeable in every thing we needed
Registration is cumbersome.
Also, I wanted to keep the Uboxes at my location on-site. They don`t have a way to unload the Ubox from the trailer in a city the size of Minot? One would help
great service, friendly and knowledgeable staff
I would recommend this service especially if you want to move a long distance and you don`t feel like driving. Got quotes from other competitors,,U-haul was cheapest.