Customer Reviews for U-Haul Moving & Storage of Monroe

Rating:

5.0

Continue doing a great job!

Rating:

5.0

Excellent customer service and very easy pick up and return

Rating:

5.0

Nothing!

Rating:

5.0

Great service. We've rented truck from the Monroe Uhaul, several times.

Rating:

5.0

Everything was great

Rating:

5.0

Fast, helpful, super friendly.

Rating:

3.0

U-Haul called me and asked that I tow a trailer back to Monroe for them where they didn't have the necessary equipment for another family I agree when I thought I was driving a 10-ft truck, after they called and text several times in the next two days I finally went and picked up the trailer that was not 6 ft long it was 12 ft long to Monroe from Muskegon with minimal trailer experience which meant I had to drive 55 to 60 mph. And because I had a truck full of equipment and apartment furnishings I tried to drop off the trailer before unloading my truck and was unable to unhook the trailer without assistance and then had to take it home and unload my truck to then go back and turn in my rentals. When I called to get help on how to unhook the trailer and check out my equipment the customer service agent was unable to give me any directions and told me I was going to have to just leave the keys and call tomorrow. I was in tears trying to figure out how 110 lb woman was going to unhook a trailer from a truck by herself. Ultimately I ended up figuring out for myself how to check the equipment in with no help from the customer service agent I'm extremely disappointed with my rental experience all the way around. Towing a trailer for you guys was not worth the amount of time and money I had to spend on gas and going to and from locations instead of dealing with my move and being done. I don't think I would rent from you again after this weekend.

Rating:

1.0

The storage unit leaked and ALL of my belongings were molded.

Rating:

5.0

Offer someone to wash DEEZ NUTS!

Rating:

5.0

Truck that I rented had a horrible banging sound when going over small bumps. Other than that, everything was just fine.

Rating:

5.0

Great service!

Rating:

5.0

Clean truck. Excellent customer service

Rating:

3.0

The trailer we rented should not be allowed to be rented. So many broken pieces on it and someone could be hurt very badly, my husband ripped his coat. Im so glad he had a coat on, it could have been his chest. Will not rent again.

Rating:

5.0

The rollers for the roll up door were so rusted I had a hell of a time opening and closing the door. Whoever is doing the pmi's on these trailers need to do a much better job.

Rating:

5.0

I wasn’t able to put the 3 gallons gas in to make tank right. Sure wished you didn’t charge so much to do it. Otherwise truck worked great.

Rating:

3.0

I rented a trailer for my car, the sales agent gave me a 30 second overview and said there’s instructions on the trailer, then he walked away. No help at all, and he didn’t inspect the car before I left. Very disappointed!!

Rating:

5.0

The employee Elieha was an incredible guy to work with at the uhaul store Monroe Mi store

Rating:

5.0

Great customer service and good people.

Rating:

5.0

Everything was great

Rating:

5.0

Easy rental process and friendly staff.

Rating:

4.0

fast and courteous service.

Rating:

2.0

Had to put 5 gallons of gas in to fill up the tank after driving 11 miles total. Not cool.

Rating:

3.0

My recommendation to you is that you be more clear about needing a credit card to rent. Your website is misleading in saying that you can rent equipment on debit.

Rating:

4.0

The trailer was hooked up to my vehicle by Uhaul and they did a great job! My final receipt for payment was received after dropping off at my destination location. Only problem I have is the estimated charge is still pending because merchant has not done their part. So, now I have over double the amount in my account...my bank is unable to take the amount off hold! Uhaul needs to work a little better on this.

Rating:

5.0

Easy drop off, quick and painless.

Rating:

5.0

Elijah has helped me twice now and has has been exceptional. Thank you so much for helping me and making this move nonstressful.

Rating:

3.0

I was charged for fuel even though I refilled it to the 5/8th tank mark it was at when I picked it up and had a gas receipt. Pretty ridiculous to charge people after the fact for doing what was contractually obligated. Bad business, will not return.

Rating:

1.0

They needed a valid drivers license to just rent a dolly which is weird, but okay. We had it for 30 minutes, brought it back and the doors were locked 30 minutes before closing time. I had to call customer service to have them call and have someone come check the dolly back in after standing outside for 30 minutes. We are not the only people waiting outside as well.

Rating:

4.0

Located on a very busy intersection. Entering and exiting is a challenge at rush hours.

Rating:

4.0

Did the self check-in so never really interacted with a person while returning the truck.

Rating:

5.0

Very good service

Rating:

1.0

Rented a car trailer for 2 days. When I picked it up they said if I were to drop it off a day early they would refund me my 2nd day. Well, I dropped it off an hour after my 24 hour period, but since they were "closing" they still are charging me for 2 days even though I brought it back an entire day early. Also the manager is very rude after calling and asking about my refund. She said "oh, I don't know why we would say that. You returned it an hour after your pickup time (ONE DAY EARLY) so you're being charged for 2 days. Just don't go there. It's worth going the extra miles to another u-haul to not deal with selfish & rude people that won't keep their word.

Rating:

5.0

Upon pickup Denuse was VERY friendly an cultured. Upon droppingbthecequipment GM Tammy was helpul an friendly.

Rating:

5.0

The trailer had a bunch of dirt in it, we had to sweep it out before we used it, but other than that it was good.

Rating:

3.0

The manager here hates her job. She is very rude. I’ve complained to her boss previously he claimed that’s not like her she must have had a bad day. Read the reviews every day is bad for her then. Her boss allows this poor customer service.

Rating:

5.0

It was an easy check out and return. Very friendly staff.

Rating:

3.0

Feces and ashes all over the cab. Feces in the air vents seriously wtf? Then over charged by 50 dollars

Rating:

5.0

Very friendly and knowledgeable workers

Rating:

5.0

Nothing

Rating:

5.0

The dolly is locked down on the 20’ truck with the fly screw being stripped. You can access the dolly without some kind of tool to break the threads loose.

Rating:

5.0

Great staff, professional and polite.

Rating:

5.0

Thanks you

Rating:

2.0

Lady had an attitude. She smelled like she been smoking all day.

Rating:

5.0

Manager Tammy from Monroe MI u-haul was very friendly and very helpful.

Rating:

3.0

Drop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.

Rating:

5.0

Couldn't get the phone app for returns in over night dropouts to work .

Rating:

5.0

Thanks!!

Rating:

5.0

Good experience - Thank you!!

Rating:

3.0

The truck was really kinda old and worn out. But it was clean and it got me where I needed to go. Also, I think it's a little dishonest how you measure the trucks. Your 20' truck is measured at the top of the box and includes "mom's attic" space for just over 1000' cubic feet. A Penske 20' is measure at the bottom of the box and has about 1200 cubic feet of space. If I'd realized the difference before I rented, I would have rented the Penske truck. Because of the difference, I had to leave several items, including a nearly new BBQ, a dresser, and my mower, behind. You advertise "mom's attic" as extra space, but you also include it in the box footage. Seems dishonest to me.

Rating:

5.0

The gentleman that took care of me was great

Rating:

5.0

This group of employees is pretty solid. If the country was being run the way this location is we would be in a much better place. Oh yeah and a rewards program would be cool!!!

Rating:

5.0

Tammy was amazing !!!

Rating:

5.0

Got in a few minutes later on the road and gone.

Rating:

5.0

Love the people that are there

Rating:

5.0

I didn't need staff help much but when I did they were very polite and happy to help.great custome service is hard to find and you have excellent employees working for you!

Rating:

5.0

I appreciate the staff member Elijah. There was a lil problem closing out my account but he was very helpful and courteous in trying to resolve it. He stayed patient and was diligent until he figured it out n my account was finally closed.

Rating:

5.0

Denise and Tammy were very helpful and took care of my storage and moving needs. Thank you so much.

Rating:

5.0

Customer service was always amazing the 3 x I called . Even the staff in the office were amazing.

Rating:

4.0

Service was good..but i found the rates to be a bit high

Rating:

1.0

ABSOLUTELY HORRIBLE! Manager is nasty and outright rude and lazy. Facility is disgusting and the storage unit buildings need repairs! Did not maintain building roof or floor making belongings susceptible to severe water damage and mold!! Do not utilize this location! If your belongings are here go and get them out and check for damage because of the staffs proven negligence!!! Worst experience of my life!!!

Rating:

5.0

All good here

Rating:

5.0

Will always call on them

Rating:

5.0

Very helpful and friendly staff!

Rating:

1.0

Pricing is outrageous for a small unit. Raised the prices twice within in one month.

Rating:

4.0

Only needed a storage space for a short period, it served us well!

Rating:

5.0

The staff was very kind and knowledgeable

Rating:

3.0

The staff is helpful but having to wait 15 or more minutes in line because there is only 1 employee kinda sucks.

Rating:

5.0

All of the above plus Tammy and her staff were very friendly and helpful.

Rating:

3.0

Very uncomfortable with a unit a few down strange man working out of his unit and wondering staff went to check the unit but never handled the situation

Rating:

1.0

First off they held money (110.90$) on a canceled unit for just under 4 weeks after numerous calls. It wasn't resolved until I went into the location.. another deposit on the unit I emptied and notified the attendant on September 5th(Labor day) wasn't apparently closed on their records til the 9th. I called to see where my deposit was on the 14th and they told me the money was released but now here we are the 21st and the 119.95$ is still not in my account. I am not a happy man and I do want my money.. please call me I want this resolved yesterday.. my name is Jacob Burger the unit number was C173.. I don't want to waste my time taking this further. My number is 734 799 6zero 1 one

Rating:

1.0

The older lady that works there is extremely rude to people. The storage lift gate was in need of serious repairs.

Rating:

3.0

Rates became high. I had an end unit, the outside wall was rusted out at the bottom. All my belongings inside were covered in dirt, spiders, their webs and other debris. They put a mouse/rat trap inside my unit.

Rating:

5.0

Great service friendly staff and helpful

Rating:

5.0

Staff is amazing!!!! Especially Tammy and Denise!!!!

Rating:

5.0

Tammy Corley is AMAZING!!

Rating:

4.0

As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.

Rating:

5.0

Storage facilities are very clean.

Rating:

5.0

Absolutely no worries, repeat customer, well run shop!

Rating:

5.0

Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.

Rating:

5.0

Very helpful.

Rating:

5.0

Very Friendly and easy. Understanding staff.

Rating:

5.0

The staff was so helpful and knowledgeable.

Rating:

5.0

Dennis was wonderful to deal with. She is so pleasant and jovial.

Rating:

5.0

Excellent customer service

Rating:

5.0

Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend

Rating:

5.0

Thank you!

Rating:

1.0

I never rented a storage unit. Never seen the storage unit.

Rating:

2.0

Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.

Rating:

5.0

Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Thank you!

Rating:

1.0

Bed bugs mice and cockroaches

Rating:

2.0

We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.

Rating:

5.0

Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.

Rating:

5.0

They were nice people. And very health ful

Rating:

4.0

It should be cooled. It was too hot in the facility!

Rating:

5.0

The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.

Rating:

5.0

Great Uhaul facility. Everyone was very friendly and helpful.

Rating:

5.0

Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit

Rating:

4.0

They are always friendly when you go in there.

Rating:

1.0

My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.

Rating:

5.0

The staff were super accommodating and I really appreciated that.

Rating:

4.0

Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic

Rating:

1.0

Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.

Rating:

5.0

Scott was very knowledgeable, helpful and friendly.

Rating:

5.0

The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!

Rating:

5.0

The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.

Rating:

5.0

Great experience

Rating:

5.0

Would recommend

Rating:

1.0

The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.

Rating:

5.0

Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.

Rating:

5.0

No comment

Rating:

5.0

The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.

Rating:

5.0

No comment .

Rating:

5.0

Very satisfied

Rating:

5.0

Staff was always friendly and willing to help or answer any questions I might have.

Rating:

5.0

I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Thank you!

Rating:

1.0

When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.

Rating:

2.0

After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.

Rating:

5.0

Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.

Rating:

3.0

After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue

Rating:

4.0

I am satisfied with the service I received

Rating:

3.0

Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic

Rating:

5.0

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