Customer did not leave a comment.
patricia s | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Monroe
(@ Stewart, ACROSS FROM MEIJER)
Services at this Location:
Contact Us
1649 N Telegraph RdMonroe, MI 48162
(@ Stewart, ACROSS FROM MEIJER)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Nothing I can say except all the staff was amazingly helpful!
Harrison S- Rating:
- 5.0
Customer did not leave a comment.
valentina l- Rating:
- 5.0
Customer did not leave a comment.
DAVID L- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL L- Rating:
- 5.0
Continue doing a great job!
marvin t- Rating:
- 5.0
Excellent customer service and very easy pick up and return
Johnie E- Rating:
- 5.0
Nothing!
CALVIN D- Rating:
- 4.0
Customer did not leave a comment.
BRIAN D- Rating:
- 5.0
Great service. We've rented truck from the Monroe Uhaul, several times.
Timothy F- Rating:
- 5.0
Customer did not leave a comment.
EDWARD S- Rating:
- 4.0
Customer did not leave a comment.
Mindy R- Rating:
- 5.0
Customer did not leave a comment.
Greg S- Rating:
- 5.0
Customer did not leave a comment.
JOHN C- Rating:
- 3.0
Customer did not leave a comment.
Max H- Rating:
- 5.0
Customer did not leave a comment.
Gary W- Rating:
- 5.0
Everything was great
RONALD B- Rating:
- 5.0
Fast, helpful, super friendly.
iris T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alexander G- Rating:
- 4.0
Customer did not leave a comment.
William R- Rating:
- 3.0
U-Haul called me and asked that I tow a trailer back to Monroe for them where they didn't have the necessary equipment for another family I agree when I thought I was driving a 10-ft truck, after they called and text several times in the next two days I finally went and picked up the trailer that was not 6 ft long it was 12 ft long to Monroe from Muskegon with minimal trailer experience which meant I had to drive 55 to 60 mph. And because I had a truck full of equipment and apartment furnishings I tried to drop off the trailer before unloading my truck and was unable to unhook the trailer without assistance and then had to take it home and unload my truck to then go back and turn in my rentals. When I called to get help on how to unhook the trailer and check out my equipment the customer service agent was unable to give me any directions and told me I was going to have to just leave the keys and call tomorrow. I was in tears trying to figure out how 110 lb woman was going to unhook a trailer from a truck by herself. Ultimately I ended up figuring out for myself how to check the equipment in with no help from the customer service agent I'm extremely disappointed with my rental experience all the way around. Towing a trailer for you guys was not worth the amount of time and money I had to spend on gas and going to and from locations instead of dealing with my move and being done. I don't think I would rent from you again after this weekend.
Amanda A- Rating:
- 5.0
Customer did not leave a comment.
Marshall E | Overall Experience- Rating:
- 1.0
The storage unit leaked and ALL of my belongings were molded.
Taylor C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela F- Rating:
- 5.0
Customer did not leave a comment.
Anthony K- Rating:
- 5.0
Customer did not leave a comment.
joe c- Rating:
- 5.0
Offer someone to wash DEEZ NUTS!
Joe J- Rating:
- 5.0
Customer did not leave a comment.
Jeremy A- Rating:
- 5.0
Truck that I rented had a horrible banging sound when going over small bumps. Other than that, everything was just fine.
garold l- Rating:
- 5.0
Great service!
christa C- Rating:
- 5.0
Customer did not leave a comment.
David A- Rating:
- 5.0
Clean truck. Excellent customer service
theresa j- Rating:
- 3.0
The trailer we rented should not be allowed to be rented. So many broken pieces on it and someone could be hurt very badly, my husband ripped his coat. Im so glad he had a coat on, it could have been his chest. Will not rent again.
James J- Rating:
- 5.0
Customer did not leave a comment.
DARIAN K- Rating:
- 5.0
The rollers for the roll up door were so rusted I had a hell of a time opening and closing the door. Whoever is doing the pmi's on these trailers need to do a much better job.
Howard B- Rating:
- 5.0
Customer did not leave a comment.
Kathleen B- Rating:
- 5.0
I wasn’t able to put the 3 gallons gas in to make tank right. Sure wished you didn’t charge so much to do it. Otherwise truck worked great.
carol b- Rating:
- 3.0
I rented a trailer for my car, the sales agent gave me a 30 second overview and said there’s instructions on the trailer, then he walked away. No help at all, and he didn’t inspect the car before I left. Very disappointed!!
Paul G- Rating:
- 4.0
Customer did not leave a comment.
Anthony A- Rating:
- 5.0
The employee Elieha was an incredible guy to work with at the uhaul store Monroe Mi store
angela m- Rating:
- 5.0
Great customer service and good people.
Josh K- Rating:
- 5.0
Everything was great
Michael D- Rating:
- 5.0
Easy rental process and friendly staff.
Heliberto R- Rating:
- 5.0
Customer did not leave a comment.
John K- Rating:
- 4.0
fast and courteous service.
Mark H- Rating:
- 5.0
Customer did not leave a comment.
Sheri G | Overall Experience- Rating:
- 2.0
Had to put 5 gallons of gas in to fill up the tank after driving 11 miles total. Not cool.
Brandon D- Rating:
- 3.0
My recommendation to you is that you be more clear about needing a credit card to rent. Your website is misleading in saying that you can rent equipment on debit.
Edward L- Rating:
- 4.0
The trailer was hooked up to my vehicle by Uhaul and they did a great job! My final receipt for payment was received after dropping off at my destination location. Only problem I have is the estimated charge is still pending because merchant has not done their part. So, now I have over double the amount in my account...my bank is unable to take the amount off hold! Uhaul needs to work a little better on this.
Sherry M- Rating:
- 5.0
Customer did not leave a comment.
Rodney M- Rating:
- 5.0
Customer did not leave a comment.
millard n- Rating:
- 5.0
Customer did not leave a comment.
Allen D- Rating:
- 5.0
Easy drop off, quick and painless.
donald r- Rating:
- 5.0
Customer did not leave a comment.
Holly B- Rating:
- 5.0
Customer did not leave a comment.
Christopher B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles S | Online Move In- Rating:
- 5.0
Elijah has helped me twice now and has has been exceptional. Thank you so much for helping me and making this move nonstressful.
Melanie Y- Rating:
- 3.0
I was charged for fuel even though I refilled it to the 5/8th tank mark it was at when I picked it up and had a gas receipt. Pretty ridiculous to charge people after the fact for doing what was contractually obligated. Bad business, will not return.
ROBERT E- Rating:
- 5.0
Customer did not leave a comment.
Blake R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Diane C | Overall Experience- Rating:
- 1.0
They needed a valid drivers license to just rent a dolly which is weird, but okay. We had it for 30 minutes, brought it back and the doors were locked 30 minutes before closing time. I had to call customer service to have them call and have someone come check the dolly back in after standing outside for 30 minutes. We are not the only people waiting outside as well.
Laura L- Rating:
- 5.0
Customer did not leave a comment.
tara k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tara k- Rating:
- 5.0
Customer did not leave a comment.
mark m- Rating:
- 4.0
Located on a very busy intersection. Entering and exiting is a challenge at rush hours.
erin b- Rating:
- 5.0
Customer did not leave a comment.
Mary-Patrice P- Rating:
- 4.0
Customer did not leave a comment.
REBECCA W- Rating:
- 4.0
Customer did not leave a comment.
Sean C- Rating:
- 5.0
Customer did not leave a comment.
Robert F- Rating:
- 4.0
Did the self check-in so never really interacted with a person while returning the truck.
Paul F- Rating:
- 4.0
Customer did not leave a comment.
Mark B- Rating:
- 5.0
Customer did not leave a comment.
dennis g- Rating:
- 5.0
Very good service
Thomas W- Rating:
- 5.0
Customer did not leave a comment.
charlene n | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michelle W- Rating:
- 4.0
Customer did not leave a comment.
LEE A | Overall Experience- Rating:
- 1.0
Rented a car trailer for 2 days. When I picked it up they said if I were to drop it off a day early they would refund me my 2nd day. Well, I dropped it off an hour after my 24 hour period, but since they were "closing" they still are charging me for 2 days even though I brought it back an entire day early. Also the manager is very rude after calling and asking about my refund. She said "oh, I don't know why we would say that. You returned it an hour after your pickup time (ONE DAY EARLY) so you're being charged for 2 days. Just don't go there. It's worth going the extra miles to another u-haul to not deal with selfish & rude people that won't keep their word.
Brandon S- Rating:
- 5.0
Customer did not leave a comment.
Kimberly W- Rating:
- 5.0
Upon pickup Denuse was VERY friendly an cultured. Upon droppingbthecequipment GM Tammy was helpul an friendly.
Paul M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM E- Rating:
- 5.0
Customer did not leave a comment.
James H- Rating:
- 4.0
Customer did not leave a comment.
Heather W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephanie D- Rating:
- 5.0
The trailer had a bunch of dirt in it, we had to sweep it out before we used it, but other than that it was good.
Timonthy R- Rating:
- 3.0
The manager here hates her job. She is very rude. I’ve complained to her boss previously he claimed that’s not like her she must have had a bad day. Read the reviews every day is bad for her then. Her boss allows this poor customer service.
Kevin B- Rating:
- 5.0
It was an easy check out and return. Very friendly staff.
JUDY L- Rating:
- 5.0
Customer did not leave a comment.
John K- Rating:
- 5.0
Customer did not leave a comment.
Theresa S- Rating:
- 5.0
Customer did not leave a comment.
LYDIA S- Rating:
- 3.0
Feces and ashes all over the cab. Feces in the air vents seriously wtf? Then over charged by 50 dollars
julia z- Rating:
- 5.0
Very friendly and knowledgeable workers
RANDALL B- Rating:
- 4.0
Customer did not leave a comment.
JAMES A- Rating:
- 2.0
Customer did not leave a comment.
asia j- Rating:
- 5.0
Nothing
Tim T- Rating:
- 5.0
Customer did not leave a comment.
Edward G- Rating:
- 5.0
The dolly is locked down on the 20’ truck with the fly screw being stripped. You can access the dolly without some kind of tool to break the threads loose.
Rich S- Rating:
- 4.0
Customer did not leave a comment.
Mike M- Rating:
- 5.0
Great staff, professional and polite.
douglas s- Rating:
- 5.0
Customer did not leave a comment.
GARY K- Rating:
- 4.0
Customer did not leave a comment.
Geary G- Rating:
- 5.0
Thanks you
Bruce H | First Impressions- Rating:
- 2.0
Lady had an attitude. She smelled like she been smoking all day.
Waleed N- Rating:
- 5.0
Manager Tammy from Monroe MI u-haul was very friendly and very helpful.
Linda F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jerry h- Rating:
- 3.0
Drop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.
Paul H- Rating:
- 5.0
Customer did not leave a comment.
Daniel M- Rating:
- 5.0
Couldn't get the phone app for returns in over night dropouts to work .
jim b- Rating:
- 5.0
Customer did not leave a comment.
Qingping W- Rating:
- 4.0
Customer did not leave a comment.
cheryl p- Rating:
- 5.0
Customer did not leave a comment.
Todd S- Rating:
- 5.0
Thanks!!
James H- Rating:
- 5.0
Customer did not leave a comment.
jim b- Rating:
- 5.0
Good experience - Thank you!!
TERRI L | Overall Experience- Rating:
- 3.0
The truck was really kinda old and worn out. But it was clean and it got me where I needed to go. Also, I think it's a little dishonest how you measure the trucks. Your 20' truck is measured at the top of the box and includes "mom's attic" space for just over 1000' cubic feet. A Penske 20' is measure at the bottom of the box and has about 1200 cubic feet of space. If I'd realized the difference before I rented, I would have rented the Penske truck. Because of the difference, I had to leave several items, including a nearly new BBQ, a dresser, and my mower, behind. You advertise "mom's attic" as extra space, but you also include it in the box footage. Seems dishonest to me.
Shane S- Rating:
- 5.0
The gentleman that took care of me was great
Tom D- Rating:
- 5.0
This group of employees is pretty solid. If the country was being run the way this location is we would be in a much better place. Oh yeah and a rewards program would be cool!!!
JOSEPH M- Rating:
- 5.0
Customer did not leave a comment.
Terra S | Overall Experience- Rating:
- 5.0
Tammy was amazing !!!
RAZARIA D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sara G- Rating:
- 5.0
Customer did not leave a comment.
Linda C | First Impressions- Rating:
- 5.0
Love the people that are there
terence h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emil M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MANUEL P | First Impressions- Rating:
- 5.0
I didn't need staff help much but when I did they were very polite and happy to help.great custome service is hard to find and you have excellent employees working for you!
Bryon V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tishana W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Arla M | Overall Experience- Rating:
- 5.0
I appreciate the staff member Elijah. There was a lil problem closing out my account but he was very helpful and courteous in trying to resolve it. He stayed patient and was diligent until he figured it out n my account was finally closed.
maria b | Overall Experience- Rating:
- 5.0
Denise and Tammy were very helpful and took care of my storage and moving needs. Thank you so much.
carrie n | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
corey p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAVID S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
amanda T | Overall Experience- Rating:
- 5.0
Customer service was always amazing the 3 x I called . Even the staff in the office were amazing.
Christopher B | Online Move In- Rating:
- 4.0
Service was good..but i found the rates to be a bit high
Mark A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ASHLEY N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAVID S | Overall Experience- Rating:
- 1.0
ABSOLUTELY HORRIBLE! Manager is nasty and outright rude and lazy. Facility is disgusting and the storage unit buildings need repairs! Did not maintain building roof or floor making belongings susceptible to severe water damage and mold!! Do not utilize this location! If your belongings are here go and get them out and check for damage because of the staffs proven negligence!!! Worst experience of my life!!!
Amber J | Overall Experience- Rating:
- 5.0
All good here
Dennis c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jose D | Overall Experience- Rating:
- 5.0
Will always call on them
Wanda T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tishana W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ERIKA L | First Impressions- Rating:
- 5.0
Very helpful and friendly staff!
Stephanie D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
SUSAN S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brandon M | First Impressions- Rating:
- 1.0
Pricing is outrageous for a small unit. Raised the prices twice within in one month.
Frank L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MANUEL P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Andrea S | Online Move In- Rating:
- 4.0
Only needed a storage space for a short period, it served us well!
Thomas T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dennis A | Overall Experience- Rating:
- 5.0
The staff was very kind and knowledgeable
Janaye M | Overall Experience- Rating:
- 3.0
The staff is helpful but having to wait 15 or more minutes in line because there is only 1 employee kinda sucks.
CHRISTOPHER M | Overall Experience- Rating:
- 5.0
All of the above plus Tammy and her staff were very friendly and helpful.
CARLA B | Overall Experience- Rating:
- 3.0
Very uncomfortable with a unit a few down strange man working out of his unit and wondering staff went to check the unit but never handled the situation
anna r | First Impressions- Rating:
- 1.0
First off they held money (110.90$) on a canceled unit for just under 4 weeks after numerous calls. It wasn't resolved until I went into the location.. another deposit on the unit I emptied and notified the attendant on September 5th(Labor day) wasn't apparently closed on their records til the 9th. I called to see where my deposit was on the 14th and they told me the money was released but now here we are the 21st and the 119.95$ is still not in my account. I am not a happy man and I do want my money.. please call me I want this resolved yesterday.. my name is Jacob Burger the unit number was C173.. I don't want to waste my time taking this further. My number is 734 799 6zero 1 one
jacob B | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Bill N | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
james d | Overall Experience- Rating:
- 1.0
The older lady that works there is extremely rude to people. The storage lift gate was in need of serious repairs.
Thomas H | Overall Experience- Rating:
- 3.0
Rates became high. I had an end unit, the outside wall was rusted out at the bottom. All my belongings inside were covered in dirt, spiders, their webs and other debris. They put a mouse/rat trap inside my unit.
Mary B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jacob M | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Charles B | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
David S | First Impressions- Rating:
- 5.0
Great service friendly staff and helpful
juan m | Overall Experience- Rating:
- 5.0
Staff is amazing!!!! Especially Tammy and Denise!!!!
JILL C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Aquilla D | Overall Experience- Rating:
- 5.0
Tammy Corley is AMAZING!!
brittney h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LAURA H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NANCY L | Overall Experience- Rating:
- 4.0
As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.
Amanda G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
MONSONAE W | First Impressions- Rating:
- 5.0
Storage facilities are very clean.
jayna g | Overall Experience- Rating:
- 5.0
Absolutely no worries, repeat customer, well run shop!
James H | First Impressions- Rating:
- 5.0
Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.
Damon C | Overall Experience- Rating:
- 5.0
Very helpful.
Corinne S | First Impressions- Rating:
- 5.0
Very Friendly and easy. Understanding staff.
glenda h | First Impressions- Rating:
- 5.0
The staff was so helpful and knowledgeable.
Heather R | First Impressions- Rating:
- 5.0
Dennis was wonderful to deal with. She is so pleasant and jovial.
CLINTON H | Overall Experience- Rating:
- 5.0
Excellent customer service
julie s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CLINTON H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
merlene p | Overall Experience- Rating:
- 5.0
Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend
Chastity C | First Impressions- Rating:
- 5.0
Thank you!
Matthew B | First Impressions- Rating:
- 1.0
I never rented a storage unit. Never seen the storage unit.
Donna F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victoria L | Overall Experience- Rating:
- 2.0
Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.
lori p | Overall Experience- Rating:
- 5.0
Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Thank you!
Sarah B | First Impressions- Rating:
- 1.0
Bed bugs mice and cockroaches
BRITTANY g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Todd S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Todd S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adam W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TODD T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TODD T | First Impressions- Rating:
- 2.0
We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.
Lyndsay B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aubrey S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jennifer y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Linda B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tonya B | First Impressions- Rating:
- 5.0
Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.
Caitlin W | Overall Experience- Rating:
- 5.0
They were nice people. And very health ful
tasha b | First Impressions- Rating:
- 4.0
It should be cooled. It was too hot in the facility!
Corinne D | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
danielle r | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
megan b | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
jennifer y | First Impressions- Rating:
- 5.0
The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.
Tom B | First Impressions- Rating:
- 5.0
Great Uhaul facility. Everyone was very friendly and helpful.
Richard P | Overall Experience- Rating:
- 5.0
Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit
Jessica M | First Impressions- Rating:
- 4.0
They are always friendly when you go in there.
Terrie M | First Impressions- Rating:
- 1.0
My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.
Lyndsay B | First Impressions- Rating:
- 5.0
The staff were super accommodating and I really appreciated that.
kevin c | Overall Experience- Rating:
- 4.0
Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic
DOUGLAS Z | Overall Experience- Rating:
- 1.0
Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.
JOHNATHAN H | Overall Experience- Rating:
- 5.0
Scott was very knowledgeable, helpful and friendly.
Andrew S | First Impressions- Rating:
- 5.0
The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!
Andrew O | First Impressions- Rating:
- 5.0
The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.
Caitlin W | First Impressions- Rating:
- 5.0
Great experience
Kayla R | Overall Experience- Rating:
- 5.0
Would recommend
Amanda W | Overall Experience- Rating:
- 1.0
The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.
Andrew B | First Impressions- Rating:
- 5.0
Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.
DAVID L | Overall Experience- Rating:
- 5.0
No comment
Robert M | Overall Experience- Rating:
- 5.0
The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.
Dalia F | First Impressions- Rating:
- 5.0
No comment .
Robert M | First Impressions- Rating:
- 5.0
Very satisfied
Phylis D | Overall Experience- Rating:
- 5.0
Staff was always friendly and willing to help or answer any questions I might have.
Vincent P | Overall Experience- Rating:
- 5.0
I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Thank you!
Jessica M | Overall Experience- Rating:
- 1.0
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.
Lisa R | Reservation- Rating:
- 2.0
After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.
Donald F | Overall Experience- Rating:
- 5.0
Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.
Heather B | Overall Experience- Rating:
- 3.0
After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue
MICHELLE P | Overall Experience- Rating:
- 4.0
I am satisfied with the service I received
Christina W | Reservation- Rating:
- 3.0
Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic
daniel a | Reservation- Rating:
- 5.0
N/P
RAY M | Overall Experience- Rating:
- 5.0
This is the third time I have used this facility. Always great service!
MARQUE H | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!