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Alex PostowoiCustomer Reviews for U-Haul Moving & Storage of N Vancouver
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and outstanding staffs working in and out.
Ruby MackinonI was here at noon to fix the wiring bracket ; the hitch guy here helps me to fix it and he was very helpful & kind. I will highly recommend him for hitch and wiring install.
David BurggrafThis is the 6 - 7th time I've rented from this location....and on each occasion all has gone well. But today I was truly disappointed by some poor customer service by two locations, both your North Vancouver location (1410 Main St) and a local depot (The Bitters End Boat Exchange in Gibsons, BC....where I also live). Let me explain. 4 days ago, I rented a trailer from your North Vancouver location, as my local depot (The Bitters End Boat Exchange) did not have available. When I called them (The Bitters End Boat Exchange), they said I would be able to rent/pick-up a trailer in Vancouver, and then drop off here in Gibsons...even though I was unable to set this up online. They (The Bitters End Boat Exchange) said they would arrange with North Vancouver office. I would suggest you contact them (Dwayne at The Bitters End Boat Exchange) to confirm. Today, when I was expecting to drop it off in Gibsons, where the trailer was location at my home (in Gibsons), I was called by North Vancouver office and told trailer must be returned to North Vancouver by 2pm, or their would be high penalties/costs. I called Dwayne at The Bitters End Boat Exchange letting him know of the situation, and he said "sorry about that....guess you'll need to return trailer to North Vancouver". So I took the day off from work, immediately booked a ferry (@ $75), and returned the trailer on the earliest possible ferry (returned it at 2:20pm). All the North Vancouver office could say (2 different representatives), was "read the contract....it must be returned to same location". I explained that The Bitters End Boat Exchange said they would arrange, but they didn't seem to understand or care about my situation, and simply wanted the trailer returned immediately. If I go online to uhaul.com, The Bitters End Boat Exchange is a U-haul location. depot, etc. So does this mean a customer cannot rely in what they are advised by an agent or representative of specific U-haul locations? Again, I am truly disappointed by both locations concern or appreciation of my situation today, including the time and cost it required of myself. -Todd Schumlick 604-935-9484
Todd SchumlichSubin was excellent will recommend him highly
irma carteyTrain call center employees to do the job properly and not make random changes... I ordered a 20 ft truck which was charged to a 15 ft van. I ended up with a 27 ft truck and it screwed our ferry rez.
Heath OlsonEverything was good
David StefishenToo much work to fill out the app. Trucks was very dirty I made a comment to the staff. Location is usually very well run something was off today
Michael SnetsingerThe staff were helpful from the start. The van was clean. Pick up and drop off was hassle free. Excellent service!
Beatrice Ractliffethe people are awesome - the parking is a gong show. the woman at the counter was great and sabin, the installer, thought he heard me say something bad about the install - which i hadn't - to the person i was with and kindly came over and asked if everything was ok to make sure that it was.
Deborah SmithThe app is 100% awful. Tried at least 10x to create a file. It never let me go beyond entering my name. Deleted the app and downloaded again to my phone, nothing worked. Useless
Nico SCHOLZExcellent
Ayub NasralddinThe staff was professional and courteous. It was a pleasure to do business with them. The technician was so helpfull and took the time to answer explain all my questions. A+ to him!
Garwin SanfordWhat a great staff. So professional and really pleasant .
Victor MitchellThis location is always slow to get the keys and paperwork complete
Andria InkNothing, professional and more important painless...
Jason LissPlease make sure your blankets are dry before they are bagged. Thanks, the truck was exactly the size I needed.
Rosalie vlaarvehicle should havea minimum of 1/2 tank of fuel on pickup.
Mark LawrenceGreat experience overall - seamless - truck was brand new!
Sally PaquettHave the right truck.
JAMES BROWNAmazing
Ayub NasralddinService people tried hard and were very helpful, respectful and pleasant. Vehicle as expected and very clean. One frustration was the app and how it manages taking photos of my drivers licence…kept capturing the barcode but not the photo…didn’t seem intuitive or clear how to resolve the problem. I had to go in the office and get someone to assist several times. Otherwise the rest of the app was fine.
Christie MillsGreat service. Friendly. Very helpful.
DAN SMITHWas disappointed that some of the blankets we received were quite wet. Otherwise everything was fine. Uhaul did give me a refund for the blankets.
MICHAELA SHERWOOD-JANETKAI was charged for two days rental based on fact I dropped off the rental only 30 minutes after the location closed. and used the mobile app for the drop off as requested. I dont agree with this extra charge. Note the app prevents disputing the charge and confirming drop off - poor business practice...
George McKayI was unable to reach this location by phone. I called multiple times and ended up spending over half an hour on the phone on hold while the central customer service team tried to contact them and help me.
Stephanie TothYou guys are pros , thanks for letting me outta there quick on my return . Was in a rush , they were like , “you’re good to go!!!” The best
Derek stapletonI know some people have had “bad” experiences with U-Haul and I have witnessed them at this location but I have “always” had a good experience (knock on wood)
jim szakacsKeep up the great work at this location. The front staff were very helpful and explained what was required to return the vehicle. Return was aftwr hours and it was easy.
MARK BOOKERThe staff we friendly , helpful and efficient. Thanks
Dustin AndersonFrom my last experience which was rectified to this booking the service was great
PETER FURUKAWADont make me use the 24/7 mobile share program, I purposely choose this Uhaul site for in-person service, and fortunately I got in-person service and did not need to-use the mobile check in process.
Tim GoodsellI planned an appointment more than 24 hours out booked and paid for through the phone and then just a few hours before my appointment they called to say they wouldn't be able to see me because they were already booked for the day and it was a mix-up in the booking which was incredibly frustrated because I take in the day off work for it but through multiple phone calls they managed to work things out get me in and take care of me fast and they did a great job so I'm super grateful!
Brian Balesfast, easy and convenient!
Robert LorrimanGreat folks. So helpful. Amazing team
Scott DelbeckI was charged extra $20 for late return fee. I was already on site before 19:30pm and was just a few minutes late. The u haul cars and trucks were not parked properly and I had to find a proper parking spot for my rented truck. As the cars were parked on the driveway, I have to move back and look for a way to have my rented car properly parked.
Rajesh Jr BhatiaImprove for existing customers, before worrying about the next customer.
Jacob SteinerPlease, wipe the van interior after you spray it with cleaning liquid; the smell is unbearable.
Vassil TachevGreat service from the whole team today! Unfortunate we weren’t able to extend but that’s our fault for not booking earlier. We may have left an important courier envelope in the car but I left a note in the door so hopefully we’ll get a call back if they found it.
Samuel JohnstonThe $30.00 CDW was verbally declined but the charge was added and not noticed until later. NOT impressed.
ROBERT LOCKERTI can't think of anything that isn't already at its best.
RUDOLF REITEROnly having a 1/4 tank of gas is not acceptable start to a rental.
Mark LawrenceDivine that was left for me was very dirty inside and out especially inside the cabin in front. No doubt that it was not cleaned from the last customer but for a while. I had rented vehicles from U-Haul and the same location many times and I have never seen it so dirty.
KOUROSH MISAGHIThe trailer was not swept out. The location was way out of my way. The quote I was given, was not honored.
Robert JOHNSTONDrop box signage not clear. Maint staff had to show
PAUL MOODYTry to work on wait times when first opened.
Graeme TaylorWebsite is very confusing to use for booking. Hard to follow and go through it if you don’t need the extra services. Also, the system emailed me a receipt from 2018!
Erica RobertsThis rating is for uhaul 24/7 truck share and app. What a terrible app, 45 minutes to scan the back of my license and it still wouldn’t read it. Another 30 mins on the phone with customer service. Also, very poor upfront information about what info you need. I had my cell phone as instructed. Why not tell me I need my passport and another contact to verify, and also why not verify days ahead of time? My contacts are not awake at 6 am on a Sunday!!!! Dumb dumb dumb dumb dumb. Very frustrating experience, especially given my multiple rentals over the last 5 years.
Zach FischerThe service was quick and it was quite a pleasant experience.
Robert BowenEasy process, nice staff. Moving day was a breeze.
Kelly MedosFriendly staff and helpful
Gerhard VoglGreat friendly staff, newer cargo van which was easy to drive. Pretty clean overall.
Corwin KwanWhen i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.
Julie Peters | First ImpressionsThe unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem
Desmond Pattrick | Overall ExperienceThe only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product
Godfrey Drego | Overall ExperienceNice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.
Dana Thorp | Overall ExperienceAwesome thanks
Ted Baker | Overall ExperienceI had a break-in and stolen things.
Dinesh Babu Ponnathota | Overall Experiencethe walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).
Amanda Stoltze | Overall ExperienceVery dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.
Ryan Prentice | Overall ExperienceNo lock was inside the locker. I had to go to the desk to receive my lock.
Simon Wong | Online Move InStairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.
Dana Thorp | Online Move InWhen it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.
Ryan Cook | First ImpressionsToo many vehicles located in such a small space making it difficult to come & go.
Christine R Gooch | Overall ExperienceThey have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?
Bruce Rage | Overall ExperienceThe front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!
Emma Quinn | First ImpressionsThis Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.
Emily Yu | Overall ExperienceI had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.
SHERYL RICH | Overall ExperienceTheir the best storage so far that I in counted I will fully recommend to my family and friends.
Marlyn Bautista | Overall ExperienceI moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.
Stephanie Browning | Overall ExperienceGood prices that are published online and the access to account online is Beverly convenient.
TAZMIN SHARIFF | First ImpressionsUnit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.
Victor Lamguerocex | Overall ExperienceI had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.
DAN DREBITT | Overall ExperienceUnfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.
Jonathan Clemson | Overall ExperienceThere were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.
Jonathan Clemson | First ImpressionsWe got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.
Christopher Holloran | First ImpressionsI was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.
Vince Ochs | Overall ExperienceThank you guys
Jay Miru | Overall Experience..
woocheol LEE | Overall ExperienceThe only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.
Leslie Watson | Overall ExperienceI was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.
Brenda Dusome | Overall ExperienceThank you!
Darren Dymsky | Overall ExperienceGood service
Kambiz Fahim-Gilani | First ImpressionsPoor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.
Paula Diaz | Overall ExperienceWould recommend Ubox to anyone moving .....
opper Debbrah | Overall ExperienceExcellent service, both in St. Catharines and North Vancouver.
Jan Mercer | Overall ExperienceIn Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).
Melissa Cuerrier | Overall ExperienceMy worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.
Adel Failinejad | Overall ExperienceThe computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.
hilary binkley | Overall ExperienceWell organized & helpful
Ray Fawcett | Overall ExperienceUnorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.
Dana Gow | Overall ExperienceStaff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal
Mary Jane Callejo | Overall ExperienceWorst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!
matthew tatum | Overall ExperienceI have never used your facility and you are stealing money from my credit card and won’t return my calls or emails
lisa ilko | Overall Experience