Customer Reviews for U-Haul Moving & Storage of New Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of New Center
I signed up online. It didn't seem clear to me what I was paying for and that the truck cost wasn't estimated. or charged for (at least the truck could have been paid for) I did like how you can hire men to load and unload now when you rent the truck that is awesome.
Would be even better if you could provide a navigation device for the truck.
I would like the management and staff to continue giving great customer service to the customers that your company serves.
It was a pleasure doing business with them
Management was very helpful and accommodating. Will definitely be recommending to others!
There were no complaints, I always received exceptional service.
Service was fast, courteous and professional! I will be sure to visit this location again!
great service and helpful staff
Easy to find. Professional and courteous staff. Truck was very clean and great condition. Very pleased.
Kyshawn has great customer service. The only suggestion I would make is being sure to inform customers that the ramp does not come on the small trucks. I think most people assume they come on all of them.
Rates a bit higher. It would be great if insurance is included in the 19..9 per day rate or if the rate/mile is lower.
Your workers in this Location werde all exzellent. Thank you
Clean, convenient, and friendly staff.
Customer was excellent!!!
Educate staff on road service number ii was given 800- GO- UHAL Which didn't work I had call U-HAUL store on 3704 Warren ave. Detroit Mr. Dave gave me the correct number to U-HAUL road service.
I told the gentleman who checked the van out that I had insurance, and did NOT want the insurance. When Jaylen checked me in and I looked at the bill, I returned into the showroom and told him that it was an error. The other gentleman (responsible for the charge) said, "that was the choice you made", when in fact, he was reading me my choices since I had forgotten my glasses and could not see the screen. I was also told that the gas was on a full tank, when it was not. We only drove 11 miles (four of them to the gas station) so the needle would not have moved off of Full had it been full. Another $5 wasted. At this point, I feel as though I am due $15. I do give praises to Jaylen, he was the one in the parking lot who said "wait a minute, this van is not clean, let me try to clean it a bit before you leave" and then sprayed the floor and step-up. Kudos to Jaylen.
The place was nice but the people there were rude.
Friendly courteous personnel
They were friendly and quick to get our trucks ready. I had poorly estimated the size of truck I needed, and we were able to make a last-minute call and get another truck. Would definitely recommend!
Previous manager Anthony Jones III was a Godsend! He never ceased in being a very understanding and flexible person and passed said traits to his replacement. I really felt a personal connection to this location because of it; in addition to how well the facility is supervised, upkept, and managed.
They were very professional
Easy to get to. Easy to move around in. Carts provided. Place to give away items or pick up if needed. Place for boxes for others to use if needed.
The staff were friendly and helped me a great deal. I rolled in to return the equipment just a minute before the place was closing, but they took time to check me in.
Excellent customer service everytime!
Jalen was awesome! Solid dude!
The Detroit location did not have the UBoxes ready for when we arrived. Setting up the Uboxes took 1 hour each time and almost 1 hour to unload and replace with another Ubox. This wasted approximately 3 hours of my time on a very busy day devoted to moving. The Weymouth, Massachusetts location however had all Uboxes ready to go upon arrival.
I will be getting another on the third to help a family
Send vehicles out with full tanks.
I had to call repeatedly to get confirmation. I realize since I changed the date of usage, that would complicate things, but I do feel it could have been handled a little better than what I got.
Still, overall, our experience with U-Haul was a good one.
Impeccable Customer Service!
The information I provided when the reservation was made, was not in the system when I picked up the truck, therefore I had to give all the same information twice and I was pressed for time
Customer Service was very good. It is easy to pick up and return the truck. I always like this location and have found the staff very friendly.
I found the staff extremely helpful and friendly. Materials on hand to make the move easier. Uhaul became my one stop place for moving and storage.
We pulled up to the drop off lane and nobody came out to help us. There were random people congregating in the parking lot, and many of them yelled suggestive remarks my way. Not a very professional setting.
The customer service was great! The truck kept running out of battery and the gauges were not working correctly. Other than that I'd recommend uhaul.
The equipment was clean on the inside. But there was no window washer solvent so I couldn't clean the dirt of the window shield. The wipers were also not great so when it started to rain I felt like visibility was greatly diminished. And finally when I was idling at a light or parked before turning the car off the engine smelled terrible. It smelled like exhaust was coming right into the cab. I dreaded anytime I had to stop because of this smell.
The first time I rented from this location my truck broke down. So far they are 0 for 2. Not sure I am going back.
The Detroit Hub is a renovated win!
I didn't know about this location until I searched on Monday - very clean and the staff had great attitudes and were very efficient!
My lock did not work they told me that I did it
Anthony was exceptionally helpful and professional. He should be promoted if he hasn't been already.
Thank you for fast and professional service! It was greatly appreciated!
How can you improve on excellent work ethic, attentiveness, and polite manners? These young men are wonderful!
Awesome renovated space, with helpful and considerate employees.
I was given mis information about my rental.....i had to fih ht to get my deposit money back. More information sjould be given along with correct information.
The minimum allotted time for moving should be extended to five (5) hours,
I bought a house, Everything was top notch.
Enjoyed the interaction. Can easily recommend this location to others.
Need more services Employee at front desk it took about 45min. to get waited on and out the door.
Pretty expensive but quality and secure.
The employees at the desk weren`t very engaged with customer service. The person giving tours seemed super new.
All was well, the associate was very helpful
Nothing I was very pleased
I already have been recommending this location to friends.
Always room for improvement, but can't think of anything that would have a significant impact as of now.
Excellent job! Staff was very accommodating when we needed to move our rental up a few hours.
At this uhaul location the employees were very nice and knowledgable of the products and services offered.
The two individuals who helped me were courteous and professional however my overall experience with uhaul was poor on this day.
They were very courteous and professional. I appreciated the experience.
My experience was great. The Midtown Detroit U-Haul staff were courteous and helpful. I originally reserved a 10 ft truck online to move my daughter to her new apartment near WSU. However, shortly after picking it up I realized it did not have a ramp. I returned to the lot and the staff quickly helped me switch to a more suitable 15ft truck and I was on my way. Thank you. Steve Betterly, Okemos, MI
no improvements but a compliment for excellent reuse of a nice building with cool interior
Great Personal assistance re: operation of rental vehicle!
The attendant was helpful and attentive to my needs. She walked me up to my storage unit and was very pleasant and patient. I needed her calm while I was trying to deal with the stress of moving.
Three people helped us between pickup and return and all were excellent. I was pleasantly surprised how accommodating, friendly and professional everyone was. Very pleased!
Customer service that was very good and excellent had a good experience there very professional and polite is a good job Robert M..... Detroit
Since Dec I have prepaid for 30 days in advance. I moved out 3 days after I paid for the upcoming month wasn`t given any refund. no one checked me out and I left with no credit or receipt
The whole process was very easy. Whoever checked me in was excellent!
The gas mileage is ridiculous.....it cost me 85.00 or 170 miles.......that means that i got 1 mile for every .50 cents i spent.i would have come out cheaper USING A CAB..
The MAX access system is not very efficient when the card is not working during business hours so I am worried what will happen when I go off hours.
The staff hear is incredibly helpful and kind. I won't go anywhere else.
The 5x8 Cargo trailer had an issue with the power to the units rear lights - which worked most of the time, but it would go off from time to time - which is a huge Safety Issue. I was pulled over by a very understanding police officer, who touched the chassis cable connector and got it working again.
I was supposed to receive a discount on one of the days that i had the truck. and I have not received it yet.
I've been to Uhauls in Grand Rapids, MI, San Francisco, and LA, and this is by far the nicest looking location. Staff was friendly and return was easy. Only thing that was confusing was the return box where the key was dropped also had a contract drop. But the sign next to it for after hour drop off did not say to drop any paperwork in the box. Since I needed my own copy, I didn't drop my paperwork in, but I'm not sure what the sign is for.
Excellent Customer Service
The employee who helped us out was efficient, kind and friendly.
I have rented at this location several times and each visit had been very professional and all my needs were met in a timely fashion.
I am grateful for this location and it's efficient employees.
Outstanding customer service
Great experience at this location! The staff were very friendly and helpful.
Marcellis was very helpful and provided great customer service.
I was locked out of my unit due to non payment however my payments are up to date and now I have no where to put my things tonight.
all the extra charges like 9.99 for a lock didn`t know I needed insurance for my things to be safe. Also was misinformed about what floor temperature was controlled on and the cost.
The facility was great! I would only recommend that there be additional staff throughout the day as they seemed to be a bit under staffed at the end of the day.
The staff was friendly and helpful, the building was beautiful and extremely clean. I felt like my belongings were safe and secure.
I really like this storage location and all the security it provided.
The staff was courteous and respectful. Tracy was extremely helpful with showing me how to use the facilities and answering any questions that I had.
I have seen a lot of roaches in the facility. I`m concerned about my unit and furniture getting infected with pest such as roached and bed bugs. Help settle my nerves on this or I will leave.
Very nice facility. Easy checkin and nice staff!
I love this Storage facility. It is the best in Detroit! Well lit, well maintained and great customer service!
I received excellent customer service. I wanted the 1 large unit but was offered 2 small units, 1 free. Over and Beyond! Thank you for making what was a difficult situation a lot easier.
Everyone there is extremely patient, helpful, courteous, knowledgeable, and very professional. Breathe of fresh air interacting with people like that.
Everyone was great. Facility was amazing. 2 5x8 units do not equal 10x16. I would still rent if I could get the space that I need for the appropriate price
The manager and crew were courteous and professional!!
The manager and crew were courteous and professional!!
I find this storage facility and its office very clean, inviting. The staff was friendly and helpful. Overall I enjoyed my experience there and would definitely recommend it to others.
The uhaul representative was very professional, knowledgeable, helpful. Moving can be stressful its nice to deal with courteous people. Thank you, 5 stars...
It would have been a better experience if the front desk staff was more professional. The few times I came there the men behind the desk were not polite cursing
Reserved a 10x10x16 unit, what I really got was 2, 5x10x8 units which is half the size. They told me they would get me the next available 10x10x15. If not I will have to find space elsewhere.
I really loved this U-Haul storage facility. It was well maintained. The staff was very courteous and if I ever need storage again or need to rent a truch I will return to this location.
The final delivery could have been a better experience. Went through 2 agents before one finally followed thru and communicated with the delivery point. Arnold Moving was a pleasure to work with.
I would like to commend the Manager Mr. Anthony Jones and his staff for their excellent customer service skills.
They was nice and I will go back and send people
Excellent storage facility with great customer service. I will recommend this facility to anyone I know.
Tracey the Facilities Manager was amazing. He was very knowledgeable and accommodating during my experience. The facility is very secure and I have already recommended it if two people!
The manger needs to be a little. More friendly to his staff.
Anthony James and staff were exceptionally professional. I would highly recommend using their facility.
I was very pleased with your services I will tell all my friends.
A 24 hour facility where a rep would always be available would be helpful
deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.
I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!
During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks
The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility
I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.
Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!
While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.
rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again
I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never
Staff was friendly, knowledgeable and helpful.
Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.
Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.
They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..
The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.
VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.
The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.
It was cool. I need someone to call me about refunding me the money from my prorated month!
A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.
This was the best storage facilityin all areas that I have used.
The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.
I would like to thank the employees for all of their wonderful assistance.
Good experience: long walk to storage unit.
This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.
Everyone at this facility
I was a good first experience. It will take more time to evaluate completely.
unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email
The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items
Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.
Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.
Great service at U-haul location. General manager quite helpful, friendly and competent.
Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.
Staff were very courteous and helpful
Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!
Service was great, and the employees were very nice.
Great, friendly customer service. I was impressed!