Customer Reviews for U-Haul Moving & Storage of New Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of New Center
These guys were fantastic. I love the facility too.
Better customer service at check out
Nothing, great location, great Custer service!!!
Nothing! The service was excellent, the employees were very professional and neat!
The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.
VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.
Great location great customer service
I was disappointed to not be able to get a 10' truck and return it in another location. I reserved a truck several days before at the Gratiot location. I found out on moving day that the truck would have to be returned there. Brownstown was the moving destination. Everything had been confirmed including dropping the truck off at a closer location in Taylor after completing our move.
We got a different story upon arrival at the Gratiot location. I would warn people to only deal with an actual UHaul company instead of a UHaul subsidiary. They are incapable of ensuring any guarantees, which really invalidates their purpose. We had no choice but to try other locations on moving day. The employees at the Baltimore store were professional and helpful, but were unable to do more on such short notice. We were only able to rent a cargo van, which truly did not accommodate our needs. We had to make several trips from the east side of Detroit to Brownstown. Obviously, these back and forth trips doubled the costs AND we had to return the truck to the Baltimore store.
I should have been contacted before the move date about these problems and unavailability of the truck I needed as well as being informed ahead of time of not being able to return the truck at another location.
I will be hesitant in the future to choose UHaul. Moving is stressful enough without running into so many problems on the moving date.
Check out of vehicle was extremely fast since I reserved online. I also needed storage space, and he took care of everything all at one time even personally showing us the sample spaces. Great customer service, and would highly recommend to others.
The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.
The guys that work here and always courteous and helpful.
Excellent customer service!
Excellent customer service!
Help was courteous and friendly. Trucks were well maintained with the exception of the first truck I was shown that had roaches moving about the inside of the cab when the truck back door was opened. They had no more trucks on the lot that size so I was given a larger truck for the same price for the 'icky' inconvenience.
Positive: large inventory, friendly staff.
Negative: I was not explained clearly how to unhook the auto trailer, took me a while to figure that out.
We have been consistently using the New Center U-Haul for our Non-Profit's trucking needs. They have delivered above and beyond service each time we have rented and the team is full of positive energy! We also have marketing materials for the location and refer any of our community partners, residents or organizations to the New Center U-Haul!
I spent 4+ hours on the phone trying to set up this rental. I called back 3 times to confirm because there was such confusion with this reservation. Despite all of this time, when I showed up at the rental site the reservation was still wrong and I had to wait another 45+ min to get the reservation correct. The staff was friendly, but the ease of the UBOX was overshdowed by the hassle and time to reserve and straighten out the reservation.
It was cool. I need someone to call me about refunding me the money from my prorated month!
Staff was very helpful and location was clean and well maintained.
What is there to improve? Excellent staff and great service.
Everyone was very nice, an this is a little thing- would've liked it if the guy at the checkout desk picked up the pace a little.
No one ever picks up the phone there either it seems.
I was very impressed with the 2 young gentleman who checked me in, had cleaned the vehicle, and took care of me upon my return. Very professional, very courteous and pleasant.
Great job, the store was well maintained and everyone was very courteous and professional, and we were in and out in a very timely manner when we picked up and dropped off the truck. The truck ran well and was clean.
Excellent vehicle, great location. Friendly service as always. Thank you!
A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.
The new Uhaul location is great! Thank you so much for rehabbing and keeping a nice building intact!
Great customer service from this team!!!
It was reasonable rate descent ride
You need a sign directing customers to the entrance at the far end of the parking lot! There was no direction and we didn't know where to go. The guys working there saw us wandering around and came and told us where the entrance was. We were very happy with their service and with the truck.
Excellent quality and service however, I think the rentals are too expensive. We are renting the vehicles for transporting equipment to and from civil war re-enactments and we are a non-profit organization. We rent only from U-Haul and we are not eligible for any discounts?? We are the only Civil War Negro Troop Living History Representatives for the State of Michigan and we travel around the state to educate the public by re-enacting different historical battles and showing the camp and how they lived during that time period. Is there any charitable pricing that you could bestow upon us?
Need signs on the street to indicate location. Signs to direct you to the entrance as the lot is entered.
keep doing what you are doing
Manager was well voiced, professional and thorough.
The you man that helped with my reservation was courteous and professional.
NOTHING!! This the first uhaul location that clean and well maintian. customer service was "
I had a great rebtal experience with very little wait time!
All is great!!! Your staff, are always helpful and indeed kind and professional.
Nothing. Very courteous employee service. Business atmosphere. Easy check out. Flexible with last minute change I had to make. They will have me as repeat customer. I will recommend them to others I know.
I believe Gary McDaniel was the person who handled the delivery and return of the vehicle. He was fantastic, very personal and professional. I have rented a number of vehicles (I have two college kids) and he, by far, was the best to work with.
The team was excellent, knowledgable and engaging. The facility was the cleanest of all the sites I've visited so I would have to say - don't change a thing!
This was the best storage facilityin all areas that I have used.
This is my second time coming to this location and they are awesome they provide quality customer service, very courteous and they are very professional love this location
This was an excellent experience. The van was ready to go and in perfect condition when I arrived. The staff member who assisted me was polite, efficient and professional. The grounds were excellently maintained and easy to drive in an out of. I will definitely use this uhaul location again and recommend it to others. Thank you for a pleasant and hassle free experience!
Everyone was very nice and helpful, from ordering over the phone to pick-up and delivery. This new location is centrally located to the downtown area. I would use this location again.
The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.
Give a detailed explanation of the after hour drop, verbally along with the instuctions on the pamphlet. I felt unsure about that process when dropping off the vehicle.
For someone who has never been to this location before, when entering the property, it is not clear where the main office is located.
This is the nicest u-haul location I have ever used. Very new and clean but within a beautiful historic building.
I would like to thank the employees for all of their wonderful assistance.
GIVE ME MY NEXT RENTAL FREE!!! Every thing was excellent
Good experience: long walk to storage unit.
U-Haul reps were courteous and very efficient. Location was very clean and well stocked. Vehicle was new, clean and worked well. Great experience!
This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.
Everyone at this facility
I was a good first experience. It will take more time to evaluate completely.
unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email
The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items
Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.
Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.
Great service at U-haul location. General manager quite helpful, friendly and competent.
Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.
Staff were very courteous and helpful
Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!
Service was great, and the employees were very nice.
Great, friendly customer service. I was impressed!