Customer Reviews for U-Haul Moving & Storage of New Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of New Center
Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!
While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.
rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again
I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never
I was impressed with the professionalism of the two young people who assisted me. They were courteous and patient and explained the rental process to me.
Staff was friendly, knowledgeable and helpful.
The staff was courteous and friendly despite the fact that they were very busy on the day I returned my vehicle. If there was anything I would suggest, it would be to show renters were certain knobs were. I could not find the air conditioning while I was driving and did not think to ask when I was sitting in the lot. (partly my stupidity, I agree, but it still would have been nice.
Only complaint was that there was not as much gas in the truck as indicated on the paper. The manager was very accomodating, and worked very, very hard to meet our needs. This is the second time we have used this location, and it will not be the last.
No suggestions - very pleased with the service
The staff was very helpful,professional.
The truck was old..parking break was broken. The truck transmission was bad. It was a hard ride. The service was very good. They were friendly and explained everything well. They apologize for the truck and thanked me for my business.
Facility was well maintained. Staff was very accommodating and courteous.
The check engine light was on in my rental truck which made me a little nervous, but since I was only driving a short distance, did not end up being an issue.
Have towing equipment available..... I had to keep calling all week up to my date if pick up but uhaul never had any tow equipment available.....
If you do the same for other customers that you done for me than you want have to worry about the why's because all bases have been covered so we will always come back and pass the word on as to where to go for your next rental. Thanks and God Bless
I was not satisfied due to the inconvience of the location that was giving to me.
Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.
We were late picking up our truck. The location was very accommodating and worked it out, but I suggest putting a bigger notice at online checkout about losing your reservation if you are late. I don't remember seeing anything online that stated trucks would only be held for 15 minutes. Thank you.
Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.
They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..
The associate at the front counter was very friendly and had a welcoming smile. Their customer service was great.
These guys were fantastic. I love the facility too.
Better customer service at check out
Nothing, great location, great Custer service!!!
Nothing! The service was excellent, the employees were very professional and neat!
The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.
VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.
Great location great customer service
I was disappointed to not be able to get a 10' truck and return it in another location. I reserved a truck several days before at the Gratiot location. I found out on moving day that the truck would have to be returned there. Brownstown was the moving destination. Everything had been confirmed including dropping the truck off at a closer location in Taylor after completing our move.
We got a different story upon arrival at the Gratiot location. I would warn people to only deal with an actual UHaul company instead of a UHaul subsidiary. They are incapable of ensuring any guarantees, which really invalidates their purpose. We had no choice but to try other locations on moving day. The employees at the Baltimore store were professional and helpful, but were unable to do more on such short notice. We were only able to rent a cargo van, which truly did not accommodate our needs. We had to make several trips from the east side of Detroit to Brownstown. Obviously, these back and forth trips doubled the costs AND we had to return the truck to the Baltimore store.
I should have been contacted before the move date about these problems and unavailability of the truck I needed as well as being informed ahead of time of not being able to return the truck at another location.
I will be hesitant in the future to choose UHaul. Moving is stressful enough without running into so many problems on the moving date.
Check out of vehicle was extremely fast since I reserved online. I also needed storage space, and he took care of everything all at one time even personally showing us the sample spaces. Great customer service, and would highly recommend to others.
The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.
The guys that work here and always courteous and helpful.
Excellent customer service!
Excellent customer service!
Help was courteous and friendly. Trucks were well maintained with the exception of the first truck I was shown that had roaches moving about the inside of the cab when the truck back door was opened. They had no more trucks on the lot that size so I was given a larger truck for the same price for the 'icky' inconvenience.
Positive: large inventory, friendly staff.
Negative: I was not explained clearly how to unhook the auto trailer, took me a while to figure that out.
We have been consistently using the New Center U-Haul for our Non-Profit's trucking needs. They have delivered above and beyond service each time we have rented and the team is full of positive energy! We also have marketing materials for the location and refer any of our community partners, residents or organizations to the New Center U-Haul!
I spent 4+ hours on the phone trying to set up this rental. I called back 3 times to confirm because there was such confusion with this reservation. Despite all of this time, when I showed up at the rental site the reservation was still wrong and I had to wait another 45+ min to get the reservation correct. The staff was friendly, but the ease of the UBOX was overshdowed by the hassle and time to reserve and straighten out the reservation.
It was cool. I need someone to call me about refunding me the money from my prorated month!
Staff was very helpful and location was clean and well maintained.
What is there to improve? Excellent staff and great service.
Everyone was very nice, an this is a little thing- would've liked it if the guy at the checkout desk picked up the pace a little.
No one ever picks up the phone there either it seems.
I was very impressed with the 2 young gentleman who checked me in, had cleaned the vehicle, and took care of me upon my return. Very professional, very courteous and pleasant.
Great job, the store was well maintained and everyone was very courteous and professional, and we were in and out in a very timely manner when we picked up and dropped off the truck. The truck ran well and was clean.
Excellent vehicle, great location. Friendly service as always. Thank you!
A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.
The new Uhaul location is great! Thank you so much for rehabbing and keeping a nice building intact!
Great customer service from this team!!!
It was reasonable rate descent ride
You need a sign directing customers to the entrance at the far end of the parking lot! There was no direction and we didn't know where to go. The guys working there saw us wandering around and came and told us where the entrance was. We were very happy with their service and with the truck.
Excellent quality and service however, I think the rentals are too expensive. We are renting the vehicles for transporting equipment to and from civil war re-enactments and we are a non-profit organization. We rent only from U-Haul and we are not eligible for any discounts?? We are the only Civil War Negro Troop Living History Representatives for the State of Michigan and we travel around the state to educate the public by re-enacting different historical battles and showing the camp and how they lived during that time period. Is there any charitable pricing that you could bestow upon us?
Need signs on the street to indicate location. Signs to direct you to the entrance as the lot is entered.
keep doing what you are doing
Manager was well voiced, professional and thorough.
The you man that helped with my reservation was courteous and professional.
NOTHING!! This the first uhaul location that clean and well maintian. customer service was "
I had a great rebtal experience with very little wait time!
This was the best storage facilityin all areas that I have used.
The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.
I would like to thank the employees for all of their wonderful assistance.
Good experience: long walk to storage unit.
This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.
Everyone at this facility
I was a good first experience. It will take more time to evaluate completely.
unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email
The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items
Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.
Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.
Great service at U-haul location. General manager quite helpful, friendly and competent.
Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.
Staff were very courteous and helpful
Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!
Service was great, and the employees were very nice.
Great, friendly customer service. I was impressed!