Customer Reviews for U-Haul Moving & Storage of New Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of New Center
Know what was in the truck/not in the truck, before renting it out. Was questioned about a missing dollie that was never in the truck. Otherwise a good experience!
Professional and courteous staff...very clean facilities
Keep up the good work! Thank you very much for you superior service!
Thanks for the donation, St Pats food pantry. George and Sharon
Guys working in the facility were great and very helpful. Also the building that U-Haul is located in was super nice.
Very good service and the staff was friendly.
Anthony Jones III was exceptional and well represents what I look for in a logistic/transportation partner.
Truck was a little scary, hut it got the job done.
Don't rent out equipment with all the check lights on.
Stop overcharging my account and then making me wait for a refund.
your service is always excellent!!!!
I had the pleasure to be assisted by a rep named "Anthony". I had a poor experience at a previous UHaul, which forced me to come to the Baltimore St location. After becoming aware of my bad experience, Anthony turned my perception around, quickly with good customer service and ownership. Thank you
I was very pleased with your services I will tell all my friends.
A 24 hour facility where a rep would always be available would be helpful
Location employees very considerate. I felt my time was important to them. Cudos
1. steering wheel was misaligned by 45 degrees.
2. I filled in much more gas than it should, cause I was told by an employee that I'd be reimbursed, if it happened.
But the site manager refused to reimburse me for that after the fact, which is a bad business practice, like any lie to a customer.
Cargo area had spillage of what appeared to be antifreeze. Was a mess. Windshield was very dirty, difficult to see out of.
Kept getting warning lights for needed oil change and for low tire pressure.
I was a little confused upon arrival about where the entrance to the customer service center was. A sign might be helpful near the main drive directing customers toward the rear of the building. Otherwise a really nice facility!
My sales representatives were very helpful. They had very good customer service practices. The store and location is very clean
deceptive advertising---must buy their lock and pay EXTRA for 24 hr. availability to your own stuff??!! NOT OK.
Shorter wait time before associate acknowledges customer. Associate didnt seem to like the job or maybe was having a bad day.
Everyone was very nice. The general manager was great.
The staff at this location is awesome!!! All of the young men are friendly, courteous, knowledgable, helpful, and go above and beyond for the customers.
Very very clean location, well staffed, knowledgeable and efficient staff, clean truck and a smooth seamless transaction.
I did not know I would participate in a review or I would have gotten the names of the staff that assisted me but they were outstanding on pickup and return. I will use this location in the future for my moving & transport needs Thanks for giving me a opportunity to expressed my feelings
The only problem I had was the mirror on the passenger side of the truck wouldn't stay in place. Thank GOD I had someone in the truck with me to let me know if I could switch lanes.
I was very satisfied wiith the service and the upkeep of the facility. I will tell others about my great experience for sure!
During move out the freight elevator stopped working and the building was closed due to no electricity. They gave me extra time. Technically, I don`t owe any late fees. Please clear that up. Thanks
Thank you very much!!
Everyone was extremely polite, kind, and helpful. The location was very clean and inviting.
No improvement will let you
The staff is incredibly nice and eager to help. Registration was quick and seamless. The facility was beautifully redone and secure. I doubt there is a better storage facility
That vehicle seemed like it was about to fall apart. There was a definite pull to the left, and made sounds which it probably shouldn't be making.
I rented an enclosed 5x8 trailer and the lights did not work. The staff said just be careful. If this was not my last resort in would not have taken the trailer. I know the lights were supposed to be working especially since it was getting dark. If I have to pay full price for something it should work properly.
Impress upon the store manger the importance of getting to WORK ONTIME. Put in your info that tow lights must be same as Uhauls. More than 1 1/2 hours of my time,and extra money WASTED.
I strongly recommend this U-Haul the customer service is great and the facility and trucks are will maintained.
I strongly recommend this U-Haul the customer service is great and the facility and trucks were will maintained.
Great employees! Friendly and helpful.
The staff was top notch. I would recommend this location to friends.
Everything was great; can't think of any suggestions for improvements. Thanks.
Horrible experience.One elevator is very inconvenient.I had to pay movers for extra 2 hours of moving, one elevator! I will be moving my stuff as soon as possible,you can`t even use the stairs!
While I the customer is utilizing my storage space and restrooms, I feel totally safe within the facility. Yes, I will refer others to become official customers here.
rented a storage bin for the summer to store college furn. we needed to get in after 7 1 nite other than that it was great will rent again
I am very pissed with your truck ppl I have reservations to pick a truck get here no truck im pissed and I will never come here again for a uhaul truck never
I was impressed with the professionalism of the two young people who assisted me. They were courteous and patient and explained the rental process to me.
Staff was friendly, knowledgeable and helpful.
The staff was courteous and friendly despite the fact that they were very busy on the day I returned my vehicle. If there was anything I would suggest, it would be to show renters were certain knobs were. I could not find the air conditioning while I was driving and did not think to ask when I was sitting in the lot. (partly my stupidity, I agree, but it still would have been nice.
Only complaint was that there was not as much gas in the truck as indicated on the paper. The manager was very accomodating, and worked very, very hard to meet our needs. This is the second time we have used this location, and it will not be the last.
No suggestions - very pleased with the service
The staff was very helpful,professional.
The truck was old..parking break was broken. The truck transmission was bad. It was a hard ride. The service was very good. They were friendly and explained everything well. They apologize for the truck and thanked me for my business.
Facility was well maintained. Staff was very accommodating and courteous.
The check engine light was on in my rental truck which made me a little nervous, but since I was only driving a short distance, did not end up being an issue.
Have towing equipment available..... I had to keep calling all week up to my date if pick up but uhaul never had any tow equipment available.....
If you do the same for other customers that you done for me than you want have to worry about the why's because all bases have been covered so we will always come back and pass the word on as to where to go for your next rental. Thanks and God Bless
I was not satisfied due to the inconvience of the location that was giving to me.
Everyone from the manager to the gentleman that showed me around were knowledgeable and answered my questions. I left feeling my items were safe and secure.
We were late picking up our truck. The location was very accommodating and worked it out, but I suggest putting a bigger notice at online checkout about losing your reservation if you are late. I don't remember seeing anything online that stated trucks would only be held for 15 minutes. Thank you.
Anthony does a great customer-focused job of managing the New Center facility. It`s clean, secure and well run, with the welcoming feel of a small, local business.
They saved me money and I really enjoyed my experience overall. Anthony, Dakari and Camisha were outstanding. You guys have a good team there. Please maintain this level..
The associate at the front counter was very friendly and had a welcoming smile. Their customer service was great.
The staff here were always friendly and very helpful. I always felt safe at this facility. Thanks.
VERY nice friendly group of young men working there. Obviously concerned with customer satisfaction and safety. They should be commended.
The excellent is for this location and Anthony and his workers. I was incredibly disappointed in the conditions of my uboxes when they first arrived. GROSS.
It was cool. I need someone to call me about refunding me the money from my prorated month!
A thoroughly pleasant customer experience. Anthony Jones and all the staff are extremely courteous, knowledgeable and pleasant.
This was the best storage facilityin all areas that I have used.
The gentleman are always helpful, knowledgeable, and patient. They are pleasant, and accomondating. At this store the customer is always right.
I would like to thank the employees for all of their wonderful assistance.
Good experience: long walk to storage unit.
This is absolutely the most professionally run facility I have experienced. It is pristine and very secure.
Everyone at this facility
I was a good first experience. It will take more time to evaluate completely.
unhelpful staff. disconnect between policies/locations. checking no way to track box. movers forced to wait over an hour for the uhaul team to prepare the box, despite a confirm email
The staff at this store was very helpful when I was renting my truck and getting my storage unit. They were extremely helpful with providing tips for moving and packing my items
Facilities were excellent, very happy with entire experience. Staff was outstanding-extremely helpful and professional. The guy who signed me up and the guy who showed me around were both a class act.
Dakari and Gary provided great service at this impressive facility. Despite coming in near closing, they assisted me with getting everything I needed, were thorough, and professional.
Great service at U-haul location. General manager quite helpful, friendly and competent.
Immaculate facility and the best customer service experience I`ve had in years. Friendly, helpful and professional and no surprises in the price. Absolutely top notch. Anthony and Tracy are great.
Staff were very courteous and helpful
Flexible staff that offered options and solutions to issues that arose. Excellent staff!!!
Service was great, and the employees were very nice.
Great, friendly customer service. I was impressed!