Customer Reviews for U-Haul Moving & Storage of Norman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Norman
no improvements.....staff very helpful, and friendly
Renting uhaul equipment is too expensive and not worth the convenience
the pick-up was the only one available but that wasn't your fault so other than that, it was great.
Y'all were great. I made my reservation and all equipment was there and ready with a employee to help attach it all. Quick and painless just the way I like it!!
I am sad to say that this was the worst experience that I have had with Uhaul as a whole. They asked me at the time of me taking the truck if I wanted blankets or a dolly, at which point I declined. When I got the truck home and opened it there was blankets and a dolly in the back of the truck. I called to ensure that I would not be billed for them and they told me as long as the zip tie wasn't broken I wouldn't be billed for it. The lady was courteous enough to allow me to remove the dolly (I have 2 of my own) without being charged, because that is space that I really needed, otherwise I wouldn't have rented the largest truck available. The real problem was the truck itself. I spent 45 minutes trying to release the parking brake that was never set, and after turning the truck off and on it finally allowed me to drive, I couldn't call anyone because this was at 1am. The other problem with the truck is the fact the lights in the cab as well as the lights in the trailer would not work at all. The service was great, the people were nice, the equipment just didn't work properly and made the moving job even larger of a chore than it already is. I have used you guys before and have been satisfied but this time has left a really bad taste in my mouth, nothing was offered by the office but a warning of such equipment not working would have been better than spending time trying to get the lights to work and the parking brake working properly.
The truck smelled of gasoline. It transferred on all of our stuff. Not the greatest experience.
Thick smell of smoke in vehicle, and it had trouble changing gears even though it is an automatic. Noticably tight suspension. Good value for the price, please do not misunderstand, but if I were not moving in town these would be very noticable problems.
Saller person was very rude towards me and other customers who called with phone. They lied a lot about the availability of vehicles. They always chatting among themselves, while I was waiting in the store and other peoples were waiting on the phone.
Besides the workers, all the equipment was in very good condition.
Great service, very pleased. Thank you.
Ac didn't work and no wiper fluid, but otherwise good.
Everything was not explained...then received a call asking about a furniture mover that was not in the truck in the first place so spent about 30 minutes onthe phone...then when I tried to call the location got someone that did not even know what I was talking about...a call center
The staff was absolutely no help. At both pick up and drop off we felt the staff had no interest in helping us. We arrived at 7:08. Am and the door was still locked. When we were not greeted entering the store we had to approach the counter and initiate the transaction. When we dropped our truck off we waited at the designated drop off for several minutes before going into the front desk to get one of the 6 associates to help us.
Needless to say I am completely dissatisfied with our experience and will not be returning.
I had great customer service, very accommidating. The 20' van was very clean and easy enough for a female to manage!
Van was in TOP shape! Extremely clean ! Expected cold ride in 30degree weather, but it was warm too! THANKS for not renting junk! People at desk were very professional & pleasant!
The 24ft uhaul I got had no heat and the battery died on it and had to jump it several times. Was not happy with what I had to pay due to no heat and the battery. The location is outstanding and so is the help there
Excellent customer service
Very friendly and informitive personnel.
Nothing. Location didn't have the size I reserved 1 week before pickup. They upgraded the size of the truck with no extra charge. This is good customer service.
This is the third time I used them and the service is great.
Manager on duty was rude!
Nothing to improve... fast, friendly and great. Thanks
Very friendly staff...efficient...will recommend this location gladly. thank you!
Like I said, my only complaint was the truck size which was too big not to mention the gas milage. I wasn't charged any more for the mistake but I wasn't prepared to drive such a large truck down narrow neighborhood streets. I had no problems so all is good.
The young man that helped me was very informative.
I was overcharged (double) and could not get a clear answer on the mileage nor a clear amount on what the actual charges should have been. The amount changed with each person I talked to. I still have yet to receive a clear answer and have not been offered a clear explanation or refund of the correct amount. I would not recommend this location to anyone and will be sure to advise everyone I know to go elsewhere also.
There were only three people working, one behind the register with about 5 customers in the location. The U Haul trailer i received was very old and beat up. I don't even know how someone could tell if I returned the trailer in good condition with it being as old and broken down as it was. Took about 30 mins for me to even get to the register and another 15 to 20 mins to get the trailer. I reserved my trailer online and even filled out all my information and it still took about 45 mins to get out of there with a trailer. I was not happy! I have to reserve a truck for this week but I am hesitant to use this location or U Haul at all. I will have to look at my options and possibly use another rental company.
Perhaps the best UHaul center I have ever been to.
Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.
Keep the same people working. Fast, easy, and friendly.
As always, Misty was wonderful. She is such a valuable asset to your company. Her attitude, professionalism and friendliness make the transaction a pleasure
No need for improvement…made rental a truck so easy, it was a very pleasant experience!
Staff could have been a little more friendly
My entire interaction with U-Haul--from the user-friendly website and customer service rep to the helpful telephone reminders and awesome staff at both locations--was very positive! Thanks for a stress-free moving experience!!
There was a crack in the windshield that was not noticed by the Norman U-Haul location but when we notified them of the crack they were helpful in helping us verifying that it was not our fault.
The staff was very friendly and helpful.
Staff was very hospitable and check in process was quick.
Very professional experience.
Give Amanda a raise in pay. She did a great job!
Fast and easy. The employees were very friendly.
The driver's sun visor was missing the attachment to the roof of the cab. It kept coming down in my line of vision. Please fix.
Well respected and use your services again.
I was told my car could support up to 1100lbs towing capacity and they were far off in saying that. I was taking my car and moving some of my stuff from Oklahoma city to las Vegas, I only made it to Amarillo Texas a mere 2 hours away before my transmission blew due to an overload since I was told I could carry what I needed to and it would be fine. I was only driving 55mph which is the speed I was told to drive with the trailer. I will NEVER use haul services again! Not only did I spend 700 dollars renting the trailer and getting a hitch installed but they cost me 2200 dollars in damage to my car! FUCK haul in Norman Oklahoma, they should all be fired! Sincerely one pissed off customer
Misty is amazing! She is helpful, professional, and I'll always use her store.
The location is fine unless your coming from the North then its difficult to grt into to. Line was extremely long and hardly any counter assistance. Workers not knowledgeable on system. Had to load all my extra equipment into truck myself. Inside window was filthy. Headlights were at 2 diffetent extremes when on making it almost unsafe to drive at night. Only recommend if it was last resort
Don't give them a broke down truck. And when you say your gonna reverse a contract and full refund, do it instead of lie and when u give a broke down truck why don't you give a new one to the customer instead of make them call roadside 4 times and wait 3+ hours everytine and everytine roadside does nothing horrible service and I'm taking you to court
you rented a poorly maintained and unsafe auto-transport. We had two blow outs in the space of 5 miles. We spent almost six hours on the side of the road. Your roadside assistance was far from helpful and the service people you contract with were not interested in our safety. The second time they came out was only because the sheriff in Iowa contacted them. They took the full hour they were allotted both times. The people who answer the 800 number didn't even know how to operate your computer system. I made ten phone calls to the 800 number trying to get someone who knew what they were doing. I plan to dispute the charges for the auto-transport with our credit card company. We could have caused a major accident if both tires had blown at the same time. We also think the brake on the auto-transport were not working properly because every time we went down any sort of incline the truck would make aloud screaching shuddering sound. When the auto-transport was finally disconnected all the noise was gone. Your company needs to be more concerned for the safety of its customers. We had pointed out the fact that one tire was bald when we picked up the auto-transport and were told it was fine. We were also forced to take a bigger truck than we needed and wasted money for the extra gas that it consumed. Overall I would not recommend U-Haul to anyone. I will never use your trucks again not even for short same city use.
Staff were very friendly and helpful. Returning trailer was simple, easy, and fast while on my way to work that day.
Everyone was very helpful and courteous. I really was very appreciative of their kindness and excellent customer service.
This location should get a "2 thumbs up" "at-a-boy" recognition from the top brass at UHaul.......this location and it's personnel are top notch.
The trailer dropped off was not logged in (or something to that effect) and I was called asking when I would return it. With logistics problems on both the pickup and the return, I would feel uncomfortable using Uhaul again.
was asked weird questions about the truck. great rental. simple and convenient.
I just drop off the truck
The staff were very inefficient and unhelpful. I waited in lines for nearly an hour each time and there were more people working in the store than there were in line. On my first visit I was not acknowledged until I had been there twenty minutes. The employees who helped me on each occasion were not able to tell me the nearest location of a U Haul where I could return the truck; I had to look it up myself.
Very poor customer service.
This was a great place. They went above and beyond what we expected. The service was something we don't see very often any more!!!
Service at this location has improved tremendously over the last few years. What still bothers me about Uhaul--not this specific location---is that I took the time to enter all my information online and had to go through the whole process again when I got to the store. I've been a repeat customer at Uhaul for years, it would be nice to have a profile that is stored to streamline the rental process. On the positive side, the return procedure is much improved...I didn't have to go inside and my receipt was emailed to me.
The gas tank was at 1/4 when I picked up the vehicle. It would have been more convenient to me if it had been at least half full.
Excellent job at check in quick and painless. Took maybe all of 5 minutes and I was third in the check in line. Very streamlined checking in equipment.
The location (and I think most locations) would GREATLY benefit from having a small, propane/CNG/gas-powered tug or similar powered vehicle sufficient to pull around trailers. This would:
a. Make the trailers easier to handle, park and maintain;
b. Be very, very much safer to handle, park and maintain;
c. Allow for any competent employee to maneuver trailers without fear of injury;
d. Increase both the safety factor and speed of handling any and all trailers, and:
e. Allow for the hiring/employment of anyone capable of driving, regardless of sex or physicality, as anyone can use said powered device to handle trailers without fear or requirement to use strength they do not otherwise possess.
f. Finally, not only would speed and safety factors increase at all such locations, it would allow for the best and most efficient use of a particular location's available area to best business/customer advantage.
Great customer service. Beyond exceptional. :-)8
Great customer service. We did get a flat tire, but someone came out to fix it within an hour.
The manager / staff went above & beyond when I returned my vehicle. I called a cab to pick me up after dropping off the UHaul truck, and when the cab company said it would be almost 2 hours before they could pick me up, the manager offered to have one of her employees drop me off. I so appricated this ... definitely above and beyond what I expected! Thank you!!!
Absolutely The Best Service AndGirls Very Friendly
Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.
I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.
the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.
2nd level storage is very difficult to access. The rolling stairs did not seem stable.
Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!
UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!
Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.
The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok
Very helpful. Great facility
Sometimes difficult to get local info.
I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.
Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you
I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.
Need to have additional personnel b/c the wait time is usually very long on the weekends.
An awesome time and they are very kind and helpful!!!!
The staff was extremely friendly and accommodating!
Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude
There were a LOT of crickets in my storage unit. The staff was very friendly though!
I had a very good experiance
Staff was creepy and used my personal information in the system to stalk me.
Inconvenient that I could not see the storage space until I had already purchased space.
Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.
There were rat droppings that an employee promptly swept out, and the lock latch was loose.
great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.
Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused
When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.
I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.
when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.
The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.
Great staff. Friendly, patient and helpful!
Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.
Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!
Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!
too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment
My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!
It was great when we got 24-hour card access! Before that it was a bit inconvenient.
Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.
Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.
I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.
The facility was so secure that I got locked in one night. Good times.
Also, I found several roaches in my unit.
Everyone was really nice.
Thank you for your kindness during our time of moving to Oklahoma!
Thank you for the friendlyness by all at this facility.
Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.
The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs
NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!
Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.
These are great people to do business with.Safe and secure storage area!
Was very well organize and the employers treated me with the utmost respect and kindness.
Very Good Experience. The U-haul crew was very nice and helpful
The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.
My needs were basic but the storage unit and the facility in general were just what I needed.
The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.
Very convenient and work staff was very friendly.
Good overall experience. No problems or concerns.
Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.
Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!
The box was just big enought to fit all my funitures and the pickup driver was so kind.
I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.
Staff was very friendly/very helpful.
the rates were to high thats y we left
Good...always use during the summer.
The staff seemed to always be annoyed when you needed anything from them and it was the sllllooooowwweesssstttt place of business I`ve ever seen. Facility was good, unit clean.
The gentlemen help me to unload in the ice and snow and i really appreciated it.
I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.
The facility was convenient and well-maintained, and staff relaxed and friendly. My only complaint is I asked to be put on the ground floor, and was put upstairs. I would definitely use U-Haul again.
Mr. D`Allessandro and the rest of the staff were professional, friendly, helpful = delightful!
Everyone was very helpful in getting set up with a storage unit
Everybody at the facility made things easy. They were very helpful.
My storage unit itself was very dark. I had to carry a flashlight every time, and it was difficult to hold a flashlight and carry objects at the same time. Wish you had 24 hr. access
April was their only good employee, now that she`s gone, this facility is awful. Its ran by rude, non-helpful and judgmental people. I was lied to regularly. I`m extremely happy to have left it.
The people were very friendly and courteous everytime we dealt with them.We had a very good experience and would recommend this facility to others.
staff are really slow... the portable stair are very clumsy
My son is in the AF and was deployed quickly. I called from NY and Roger was great! He helped me get a van and storage container quickly. It helped ease the anxiety of such a quick and harried move.
Great rates and good storage options. Only complaint is that some storage units require a moveable staircase. The one I used had poor steps and the wheels didn`t lock, making it a bit unstable.
Rented a storage unit for a year. No complaints here.
Very convenient. Pleasant experience.
Thank you so much for your service. I had a wonderful experience and will definitely be using this company and location again.
It was exactly what I needed and at an affordable price.
Help was hard to find, the storage space was dirty and bug infested.
I was extremely pleased that we were able to secure the last storage space. Though it is on the second floor, the moveable stairs and available dollies made the move in as convenient as possible.
2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.
There is ALWAYS a line in the lobby of the Sooner Center.
problems with the extra locked that was on the outside door not being removed one time waited half an hour before dragging my stuff through the lobby.
the only thing that needs to be changed is the fact that you do not pro-rate the rent. I had to pay for a whole month when I only used half a month.
The complete incompetence of the staff was appalling. The line moved so slowly, that customers walked out of the store. Basic tasks required by the employee we dealt with were next to impossible.
Long wait and staff very unprofessional.
The only thing I would change is the wait time. Everytime I went there there was only one person behind the counter. I had to wait 15 minutes just to get keys to the storage center.
so far my experience has been very good
The staff were not friendly OR helpful and both times I`ve been in the office there`s been a significant wait.
Everyone was friendly and helpful exceeding my expectations.
It was a great place to store my belongings. The check-in and check-out was very simple and quick.
It was good and the counter help was friendly. Very convienent. Will use facility again
I was assisted almost right away every time I came in. I liked that there was more security than a camera and a door. Great place!
It was such an easy experience and I love the security measures! :D
Staff was extremely nice. Storage unit itself did not have any lighting. When I moved everything out, there were mouse droppings on most everything.
The staff was awesome!! They were very friendly and professional. I will definitely inform friends to use this storage facility or even the U-Haul truck service.
I moved out of my unit on Sun. 9/20/09 and returned twice to get some help with checkout. There were 2 people working, only 1 inside. It took a long time for help. It was upsetting.
Staff was very helpful to the student using the facility for the summer and to the out of town parents that were paying for it. :
eric was very helpful in answering all my 100 questions lol very friendly and proffessional got me all settled with no problems awesome!!
is was pretty good the manager was very helpful and nice good customer service.
You often have to wait in line for a long time, but you can rent for one month with no deposit and no contract. Perfect for anyone who is moving and needs storage for a short amount of time.
The staff is very friendly and helpful...location is easy to get to, facility is clean...
Lost record of my storage unit. Unhappy, will not use storage services again.
The place was nice, convenient, and had friendly staff. The owner is very nice!
Erik and his team are absolutely wonderful. Helpful, friendly, polite. I have been a customer for several years and wouldn`t change this location for anything. Thanks, Erik!
This has been my second year since my daughter has been in college and each time they have been most proficient and very helpful. WAY TO GO U-HAUL!!!
No problems..will use it again
Staff is very helpful and friendly, facility is always well maintained, clean and orderly
I cannot say enough on how well I was treated by Eric,Rick and their co-workers made sure everyting was ready when I needed it and where I needed it. You all rock!
i loved it rogger made me laugh and helped out alot
Only bad is that the door to our storage room opens inward. This makes it difficult to get large items into the storage room and you can`t utilize the full space. Needs to roll up or open outward.
Have relied on this facility in the past and will definitely need it in the future.