Customer Reviews for U-Haul Moving & Storage of Norman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Norman
have directions for overnight returns on where to park.
It took almost an hour to get paperwork filled out; to find a car-tow trailer and to hook up; this is way too long a time.
Everything ws fine; except you are in Oklahoma!!! (smile)
Advertising on the trucks is mis-leading. When the ad says that the attic space is extra, but then it is included in the overall length of the rated truck. I wanted a 17-ft truck only to find out that the actual usable space is 14-ft. Then the truck broke down in Joplin, MO, and was told to go to a local gas station shop, not a service center. Luckily, they had a replacement truck available.
I had a great experience all around. It took me a minute to get used to driving a twenty six foot long truck.
Michael was very rude I will go some place else next time
N/A, everything went great!
Have a few more people working, to cut the pick up & drop off waiting time down.
Service counter blocked and hidden by displays. Waitng lines not clear or defined.
We have used this location many times since 1998- easy access & usually can expect Great Service! THANKS, Lois & Alan
Very rude staff with poor customer service.
Would not reccommend any UHaul, due to UHaul corporate's policy of hidden fees and charges. This location was better than most in explaining them, but Uhaul as a general rule is sneaky with such charges. If they werent the only game in town I would have shopped elsewhere for services to begin with.
Both gentleman that assisted me at this location were very polite, informative and understanding of my needs. I was very impressed with their knowledge and give them a 10!
Not charge for every little thing. I mean, really? I would rather the company just precharge for things that are hooked on the truck (ie dolly, blankets) than nickel and dime me to death for using them. The signs make it think I would pay $29.95 per day for use of the truck but it was over $85 by them time it was done and I refilled the tank way over what was in there to start with! Mileage plus gas=ripoff!
Extreamely slow service every time.
Drop off location was embarrassed of the work the pick up location did. Said it was unexceptable. Gave me customer service information and sincerely apologized for the safety risks. Offered to check for damage on my car. Great staff!
It was super close, so easy, and my Dad and I were able to go pick everything up and take it to my new apartment in one stop. UHaul really is a one stop for moving and storage.
Our move went well. We were very pleased. The only problem we encountered was the length of the truck. We did not know the 20 foot truck was only 17 feet long from the back of the cab to the tailgate. This was misleading and we had to cut about 6 inches off a piece of our load to close the gate.
The two individuals (man & woman)that waited on me were amazing! Very pleasant, professional, helpful, happy and smiled! I truly enjoyed their personalities and I would do business at this location because of the two of them! Thank you for a wonderful experience! You started my day off with your ray of sunshine! God Bless
I told the person checking me out that morning that I would not be back until the following afternoon. This was apparently not related in the computer and found a frantic call on my answering machine. Otherwise, everything else was excellent.
let people know when you book on the phone that u-hall needs the EXACT address of where you are going- had to go find address -- time waster -- hook up ( trailer ) Guy was great -- inside paper work not so great -- felt as tho doing them a favor
Courteous friendly service. No need for improvement.
Always a great experience
I kind of thought that I possibly might have had some taken off my total bill since I turned the truck in UNDER the alloted miles, a day early, clean and with a little more gas than what was in it when I rented it.
The staff wasn't very friendly when you walk in. Not very helpful.
great location. outstanding customer service,
The problem was not with my local dealer but with breakdown assistance.
I rented a motorcycle trailer that had a flat tire the closes town was Ft Smith, Ark
Uhaul was trying to get a tire from places further away over 1.5 hours away
When ft smith was only 20 min away long story short almost 5 hours later they finally pulled a wheel off of a trailed in ft Smith and brought it to us.
Will not use uhaul ever again
Busy, but staff is always friendly!
You need more 10ft trucks. Last two times i had to go up a size truck and spend more. First guy on the phone was so pushy to get me visa info i hung up and called again for someone else. He was excellent.
It was a great experience, no issues...
Very professional staff that acts quickly to ensure your visit is without issues... The staff represents Uhaul well...
The staff was great. They were knowledgeable and very curteous.
Very professional service and great customer service.
I rented a tow dolly for the afternoon. The tow dolly had a flat tire and a bent tongue. I was pulling a small car and pulled it pulled down the road at an angle. I was not able to go over 45 mph hours
Nothing. Everything went without a hitch (no pun intended). :)
There was no light in the unit itself -- The indoor hallways, etc. were well lighted. With a house-size door for a 10x10 unit, it was not easy to see what one was doing inside.
When you walk in it is hard to see the clerks behind the counter and was confusing as to whether there was a line or not. I would suggest directional arrows that indicate how to get up to the counter.
This location was by far so much better than the pick-up location. I guess that is the difference between Florida and Oklahoma....but it should not matter where you live or are coming from. Customer Service should be excellent no matter where you are.
Communication within the Norman Office would help. It seemed as if the associates were not aware of the procedures and had to re-do my information many times. They did eventually get it right and I do appreciate them and their time.
The mpg for the 17' truck were underestimated by the employee that I worked with & the "gallons needed to fill the tank" chart was definitely slanted to the benefit of Uhaul. They did get me checked out & back in quickly.
The truck was clean & ran as expected.
The location had nothing prepared and were out of dollies. The truck was almost undeliverable and looked like it had been in involved in an accident and was hard to keep on the road. Very unhappy with service and rental.
More help is needed - waited an excessive amount of time for service...
The lady that checked me in and out was very rude
Nothing needs to be done to improve customer service here.
I have rented equipment from Uhaul many times over the years.
Never had any problems , or bad service there.
The equipment was clean but had faulty lights. Not a big thing on a car hauling dolly but should be fixed.
Great experience! Will definitely use this facility again.
customer service was great
Had some difficulties, but the location gave me a credit to compensate. Very satisfied.
Busy location with plenty of sales associates tAlways ready to help with questions and carrying items
1) How HORRIBLE to charge the extra for insurance just because I didn't happen to have my vehicle insurance card with me. No-one carries those with them. So, instead of ripping off the customer, which this U-Haul office did, TELL PEOPLE on the phone when they make their reservations to have the card with them. I realize the corporate rip-off this means for your company, but you also just lost a customer because of it. And many others, I'm sure. 2) How outrageous to have the policy of "bring the gas back on 3/4 of a tank." Another HUGE corporate rip-off, with you KNOWING that most people will go way over that amount at the gas station. It's so blatently a rip-off I can't believe you can even live with yourself. Another reason you've lost a customer. 3) the employee at this particular U-Haul tried to say that I turned in the vehicle late. Umm, I got the vehicle at 8:30 one morning, and turned it in by 7:50 the next morning. How is that OVER the 24 hour period? Again, the blatent way of trying to rip off the customers is setting new levels of depravity. But like i say, never again with U-Haul.
Very annoyed that we were charged for fuel despite returning the van at 1/4 tank which is what we received it at. This cost $40 which is unacceptable.
The people there were very helpful and friendly. Would use them again.
We were very impressed by the helpful staff. They made our storage experience worth repeating!
It was slow getting someone to help me
Opened right on time and the turn in was quick, easy and efficient.
Used this location several times.... Great!
This is a busy location due to the University. There are always lines and a long wait to get waited on.
The guy that took my truck was very unfriendly and acted like I was bothering him by being there to drop the truck off. A very poor example of an employee in my opinion. I should've gotten his name.
The front desk woman was very rude and seemed to pre-occupied to have any empathy for the needs of the customers. It is poorly staffed, and the only saving grace was that I was only second in line (out of about 7) and that a nice young man came in at the right time to assist the ONE other (rude) employee. The truck I rented was in good condition and I was pleased with the actual 'product'. I came into the store to return the truck at 6:59pm, and said woman turned off the lights & said they were closed. I was able to put the keys in the dropbox, so all was well. But all of that is to say the service was below average at best.
I returned the vehicle after 4 hours, after purchasing it for a full day and wasn't given the half day price. I think if you return it in a timely manner you should credit me half a day.
I had to change my reservation two times within two days and they were very flexible in working with me!
Internet was down when I checked in but the email invoice came to me very quickly.
Second time I have dropped at this location. Neither time was there anyone outside to take back the equipment. I went in.
Very happy with the truck I received.
They were busy when I walked in, but a young man helped me and was very efficient and showed us everything.
Overall it was a good experience. Picking up at the Norman location took way too long. They did not have our box ready when we got there to pick up even though it was ordered several weeks in advance. We had to wait for them to get it ready for us. We were at the store at least an hour and a half waiting which is way too long. The employees at the store also were not fully up to speed on the rental of the Ubox so that also added additional wait time. After that major hiccup everything ran smoothly.
Richard was very good to deal with when I dropped off the trailer. Good job.
Clear the returned truck out of the "Return Lane". Almost no space to park.
We rented a gh 24' truck for my mother Denise Greenfield.The members of the uhaul team we delt with were all great and the truck was clean.Howerver, the truck gh1644j plate aa2401 tagged in AZ was a complete disappointment. I returned it early in fear it would break down. I paid another private truck owner for the use of his truck -because my partner was too afraid for me to use it and get stranded. It barely started, squealing belts, poor handling, broken radio ( tried to tune into traffic report because of fear of being stuck in traffic) gas guzzling pile of excrement. When I explained the truck and multiple issues I was told that it was rented for local use only. After further inquiry of why the truck was not fixed or still in use I was told they were still required to rent it by the uhaul corp office.After my business partner expressed his disatifaction, a one day credit was offered. I am not satisfied with this solution. The time lost, trouble of a truck that stalls etc, having to rent another truck and the few miles put on your truck- I feel a full refund is appropriate ( to include all fees and insurance). Please send it to my attn: Stefanie Beesley 626 Villa Dr Norman, OK 73071- as I am the one who paid cash for the truck. If I continue to see those trucks on your lot- I will no longer reccommend your company.
I am a former executive director of large scale retirement living communities in the OK and currently assist seniors with private relocation services and appropriate care. On average, I use your company 7 xs per month in OK and surronding states. However, I am reconsidering my options due ro the gross negligence of your corporate decision makers.
I eagerily await your response and actions to remedy this situation.
The woman inside was in no hurry to help the other customers waiting. She was more interested in "visiting" with the customer she obviously knew as they discussed things not related to "u-haul" business. While three (3) customers stood and waited. Very un-professional!
Staffed well, but not adequately. Waited in line for a significant amount of time because only one employee was competent enough to manage duties.
personnel always very friendly and helpful
I would use U-Haul again thanks for everything
Quick service, before I knew it they had my trailer checked in and I was on my way. Thanks for the fast service.
I had a good experience and was in and out quickly. The only issue was that the tulsa location had noted the wrong equipment number on my contract. the contract and trailer numbers did not match.
Crystal and Misty are very professional and accommodating when I rent trucks In Norman OK using our corporate account. Keep up the good work. Go Sooners!!!
Everything was mostly great i'd say 90%. The guy that checked us in was fantastic. The van was great the price was pretty good. There were only 2 things: 1. When I called to ask where the charger plug in was inside the van, a young lady switched me over to road side assistance. LOL. We didn't need that, we eventually found it out on our own. and 2. It was 7 and about 6 people all came in at the very last and parked their trucks everywhere and when we were done we couldn't leave. There needs to be more organization or instruction for dropping off. That's all, the rest was great. Thank you!
Return took about 1 hour- not enough help to return and lot was too crowded to safely park until they were able to unhook it- line was long and only 2 men on the lot to hook and unhook equipment
They made me buy a lock for $10!!
Give Crystal a raise, that woman works her tail off!! Keep up the good work
Mr. Woods is a veteran long haul guy who understands what peope who a moving need, has great customer care skills, superb mechanical ability, and just plain gets the job done. Give him a raise!
A $1 invoice fee is a ripoff! It serves no purpose but to take advantage of your customers.
Very helpful staff. Made my move easier.
$0.99/mile is too high when gas is not included and a fee for the truck rental is already being paid. If this high price is used then gas should be included.
I found the service and equipment to be outstanding... much improved over the last time I rented a truck (which was 30 years ago). The truck was economical to operate, in excellent condition and was just what we needed. I will use your company again.
I paid for a dozen furniture pads but only had 6 pads. Was not a problem when I turned in the truck - they said "that happens all the time"
Very understaffed. I repeat, very understaffed.
Michael went the extra mile to squeeze me in for a two-hour rental. It was a last minute thing due to a problem with the mover we hired. He could have just said forget it but he didn't. He made the company extra money and helped me out greatly. Thanks, Michael.
It will be very nice to have a weekend package such as renting a truck on Friday night and turning it in Sunday night or Monday morning.
We had a 2:30pm reservation and we arrived on time. When we got there, there was a very long line, probably about 4-5 transactions were in front of us, but only 1 customer service representative. We waited in line until 3:00pm, 30 minutes, for 4-5 transactions. I do wish that on Saturday's, your busiest days, that you would have more than one woman manning the desk. I understand you are busy, but I literally saw you lose customers and business that day. One man walked into the store, saw the line, and said "No. I'm not standing in that line. I'll go somewhere else." And he left. It's just an observation. In the future, I probably won't be renting from this Uhaul place if my reservation is any time after Noon, because you just don't have enough workers.
Employee who assisted us was very helpful.
Great equipment. We thoroughly enjoyed our entire U Haul experience from Yulee Florida to Norman Oklahoma. Thank you U Haul. We'll be back.
I do wish that the individual units had lights in them but overall the unit was acceptable.
Top storage unit. Only access were rolling unsafe stairs and door swings into unit which takes up a 3 ft radius amd doesnt allow for full storage space.
Scott Bracken and Menette in Oklahoma were good. but we were quoted appx $2100 for what cost us over $3700 and CA wouldn`t talk about it. Delivery person was rude and offensive.
you fuckers are too expensive and you need to give a grace period. overall i will NEVER EVER use your storage services again.
The Uhual woman was extremely friendly and attentive. Would recommend to a friend and definitely will continue advice with Uhaul. Thanks
Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.
Staff was very hospitable and check in process was quick.
Absolutely The Best Service AndGirls Very Friendly
Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.
I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.
the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.
2nd level storage is very difficult to access. The rolling stairs did not seem stable.
Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!
UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!
Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.
The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok
Very helpful. Great facility
Sometimes difficult to get local info.
I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.
Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you
I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.
Need to have additional personnel b/c the wait time is usually very long on the weekends.
An awesome time and they are very kind and helpful!!!!
The staff was extremely friendly and accommodating!
Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude
There were a LOT of crickets in my storage unit. The staff was very friendly though!
I had a very good experiance
Staff was creepy and used my personal information in the system to stalk me.
Inconvenient that I could not see the storage space until I had already purchased space.
Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.
There were rat droppings that an employee promptly swept out, and the lock latch was loose.
great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.
Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused
When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.
I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.
when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.
The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.
Great staff. Friendly, patient and helpful!
Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.
Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!
Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!
too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment
My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!
It was great when we got 24-hour card access! Before that it was a bit inconvenient.
Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.
Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.
I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.
The facility was so secure that I got locked in one night. Good times.
Also, I found several roaches in my unit.
Everyone was really nice.
Thank you for your kindness during our time of moving to Oklahoma!
Thank you for the friendlyness by all at this facility.
Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.
The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs
NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!
Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.
These are great people to do business with.Safe and secure storage area!
Was very well organize and the employers treated me with the utmost respect and kindness.
Very Good Experience. The U-haul crew was very nice and helpful
The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.
My needs were basic but the storage unit and the facility in general were just what I needed.
The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.
Very convenient and work staff was very friendly.
Good overall experience. No problems or concerns.
Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.
Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!
The box was just big enought to fit all my funitures and the pickup driver was so kind.
I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.
Staff was very friendly/very helpful.
the rates were to high thats y we left
Good...always use during the summer.
The staff seemed to always be annoyed when you needed anything from them and it was the sllllooooowwweesssstttt place of business I`ve ever seen. Facility was good, unit clean.
The gentlemen help me to unload in the ice and snow and i really appreciated it.
I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.
The facility was convenient and well-maintained, and staff relaxed and friendly. My only complaint is I asked to be put on the ground floor, and was put upstairs. I would definitely use U-Haul again.
Mr. D`Allessandro and the rest of the staff were professional, friendly, helpful = delightful!
Everyone was very helpful in getting set up with a storage unit
Everybody at the facility made things easy. They were very helpful.
My storage unit itself was very dark. I had to carry a flashlight every time, and it was difficult to hold a flashlight and carry objects at the same time. Wish you had 24 hr. access
April was their only good employee, now that she`s gone, this facility is awful. Its ran by rude, non-helpful and judgmental people. I was lied to regularly. I`m extremely happy to have left it.
The people were very friendly and courteous everytime we dealt with them.We had a very good experience and would recommend this facility to others.
staff are really slow... the portable stair are very clumsy
My son is in the AF and was deployed quickly. I called from NY and Roger was great! He helped me get a van and storage container quickly. It helped ease the anxiety of such a quick and harried move.
Great rates and good storage options. Only complaint is that some storage units require a moveable staircase. The one I used had poor steps and the wheels didn`t lock, making it a bit unstable.
Rented a storage unit for a year. No complaints here.
Very convenient. Pleasant experience.
Thank you so much for your service. I had a wonderful experience and will definitely be using this company and location again.
It was exactly what I needed and at an affordable price.
Help was hard to find, the storage space was dirty and bug infested.
I was extremely pleased that we were able to secure the last storage space. Though it is on the second floor, the moveable stairs and available dollies made the move in as convenient as possible.
2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.
There is ALWAYS a line in the lobby of the Sooner Center.
problems with the extra locked that was on the outside door not being removed one time waited half an hour before dragging my stuff through the lobby.
the only thing that needs to be changed is the fact that you do not pro-rate the rent. I had to pay for a whole month when I only used half a month.
The complete incompetence of the staff was appalling. The line moved so slowly, that customers walked out of the store. Basic tasks required by the employee we dealt with were next to impossible.
Long wait and staff very unprofessional.
The only thing I would change is the wait time. Everytime I went there there was only one person behind the counter. I had to wait 15 minutes just to get keys to the storage center.
so far my experience has been very good
The staff were not friendly OR helpful and both times I`ve been in the office there`s been a significant wait.
Everyone was friendly and helpful exceeding my expectations.
It was a great place to store my belongings. The check-in and check-out was very simple and quick.
It was good and the counter help was friendly. Very convienent. Will use facility again
I was assisted almost right away every time I came in. I liked that there was more security than a camera and a door. Great place!
It was such an easy experience and I love the security measures! :D
Staff was extremely nice. Storage unit itself did not have any lighting. When I moved everything out, there were mouse droppings on most everything.
The staff was awesome!! They were very friendly and professional. I will definitely inform friends to use this storage facility or even the U-Haul truck service.
I moved out of my unit on Sun. 9/20/09 and returned twice to get some help with checkout. There were 2 people working, only 1 inside. It took a long time for help. It was upsetting.
Staff was very helpful to the student using the facility for the summer and to the out of town parents that were paying for it. :
eric was very helpful in answering all my 100 questions lol very friendly and proffessional got me all settled with no problems awesome!!
is was pretty good the manager was very helpful and nice good customer service.
You often have to wait in line for a long time, but you can rent for one month with no deposit and no contract. Perfect for anyone who is moving and needs storage for a short amount of time.
The staff is very friendly and helpful...location is easy to get to, facility is clean...
Lost record of my storage unit. Unhappy, will not use storage services again.
The place was nice, convenient, and had friendly staff. The owner is very nice!
Erik and his team are absolutely wonderful. Helpful, friendly, polite. I have been a customer for several years and wouldn`t change this location for anything. Thanks, Erik!
This has been my second year since my daughter has been in college and each time they have been most proficient and very helpful. WAY TO GO U-HAUL!!!
No problems..will use it again
Staff is very helpful and friendly, facility is always well maintained, clean and orderly
I cannot say enough on how well I was treated by Eric,Rick and their co-workers made sure everyting was ready when I needed it and where I needed it. You all rock!
i loved it rogger made me laugh and helped out alot
Only bad is that the door to our storage room opens inward. This makes it difficult to get large items into the storage room and you can`t utilize the full space. Needs to roll up or open outward.
Have relied on this facility in the past and will definitely need it in the future.