Customer Reviews for U-Haul Moving & Storage of Norman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Norman
I was not given a receipt when I dropped the trailer off. Even when I asked the person said it wasn't necessary.
Paperwork sometimes reflects things other than what is facts . such as the amount of gas in truck .
I rented a pickup. It rode very well but had a very faint cigarette smoke smell. And the gas gauge didn't register correctly when I replaced the fuel I'd used, so I had to stop again on the way to return the truck to put a bit more in, which then showed that I'd exceeded the mark of when I picked it up.
I returned the vehicle with 7/8 tank of fuel, but was only credited with 5/8 tank. Sad that I went above & beyond (purchasing more fuel than I used....three miles from the turn-in location) and still was charged for $5.25 in fuel.
Again, the staff was very helpful & knowledgeable.
The personnel put in my Credit card expiration date incorrectly and the credit card was declined. Since I was not personally present I thought it was a credit card issue and took time to call my credit card to find out it was your issue.
Make sure if they pay for blanket covers make sure they get them.
Better coordination between the national information center and the actual location would have been helpful. I was confused about the actual location after talking to the national number, but figured it out.
The staff at this location are consistently helpful and professional,
Uhaul headquarters might try to improve their dreadful website if they want to encourage people to use it.
very easy in and out in just a few minutes.
All four tires were from 2012. Noticed two of them were going to have blow outs. Tried to contact U Haul customer service for a place to stop and get tires. Got no where with them. Had a blow out on the interstate shortly after. Had to wait 3 hrs for a repair man to get there and install four new tires. We had our 2 year old with us so that added to the break down. Paid over 600 dollars to be sent off with old weathered, worn out tires. Knowing how far we had to travel, they should of made sure the tires were good.
it was very easy to set everything up and it went smoothly
Lower the mileage rate. .99 cents a mile is way overboard. Other than that I had a pleasant experience.
Although there were 4 employees behind the desk and 1 other customer, it still took over 5 minutes for our presence to be acknowledged. If we hadn't had a reservation we would have left.
when I parked the vehicle and start to the door an employee yells u got to get in line and points to where I need to go.... I get in the right line employee says thats it ..u can leave......???? no receipt that I dropped it off or anything..... left me wondering if he even was an employee
More staff on the weekends inside the store.
Truck broke down twice. It was a battery issue that could of been resolved by a temporary replacement it instead of charging it with the customer waiting.
I have moved 7 times in the last 6 years and used uhaul each time the last three times I was very unhappy. Issues ranging for my reserved truck not ready on time and me 51 year old grandma having to move my in entire apt alone to the most recent... to big charge for 2 fees when they gutted one
Service and support has been excellent for my two last visits. Very good staff.
Make sure the customer does not have to return to pick up the dolly they ordered
I have rented from u haul in the past to return my business but due to the unprofessional no courtesy and very stressful encounter I will never rent there again nor will I recommend it to anyone
Everything was handled quickly and efficiently. Experienced absolutely no problems. Thanks!
Equipment was great. Store staff was great.
My checkout process with employee, Michael Davidson,
was great. Michael was the only one who greeted and me when I entered and then his demeanor was inviting and helpful. I checked in online prior to the pick-up date so the process was seamless and quick. When I returned the truck I was not spoken to much but I was in and out in no time so I can't complain. Thanks for making the process of renting a moving truck so simple.
I made the original reservation to drop off the trailer in Denver, CO. Approximately 36 hours before picking up the trailer, I requested a drop location change to Leadville, CO. Melissa from the Norman store told me she had it done but the drop off destination still showed Denver when she sent out the new reservation e-mail. I was assured that the drop off location was edited. When I picked the trailer up, I was again assured the drop off location had been edited to Leadville, CO. The contact printed out Denver as the drop location and I didn't notice since I discussed this with both Melissa and Mark when picking up the trailer. I even had to supply the address in Leadville, CO where we would be located.
Once in Leadville the drop off location was closed. When I called U-Haul, I was told the drop off location was Denver. I called the Oklahoma district office that told me they could see the notes where the drop off location was requested to be Leadville, however, the actual change had not been made in the system. The person helping me told me to go ahead and drop off the trailer and they would assist with working the problem out.
No issues whatsoever. Would use again.
Internet service was down when I arrived and they were unable to process the transaction for myself and others. Waited over an hour before they decided write down my information even though I could show them my confirmed rental info on my phone. On another trip I was turned away from buying propane because their computers were down. If their computers are down this much, maybe they need a backup plan to input info or even a mobile app that would allow them to get the data they need and let customers get moving. They couldn't even get information on the delivery location that I was able to look up on my phone for them. I had temporary free help to load the truck that had to leave before I finished because I was late arriving to load up.
Bugs on windshield. We wanted to purchase items out on the sales floor in the store but were told we couldn't because they were not in computer inventory. I think if I were the franchise owner I would put sales first and then satisfying the computer second. After nearly thirty minutes holding us up and messing around on the computer they finally found a way to sell us the product. There should have been a way for them to manually sell us the product right away so that we could leave, then they could figure out how to get it into the computer later.
I returned the truck only 6 hours after renting it in hopes that I would get a discount for returning it so quickly. I was disappointed to find out that you do not have any such deal. It would be awesome if you had discounts for folks who returned their rental on the same day as checking it out. Just sayin~
Rental was quick and painless
I had a truck reserved for 8am.
I got there at 7:45. With 3 people in front of me, I didn't get check out until 8:20.
There are a few staff who can deal with uhaul rents here in Norman. I had returned an empty uhaul only to discover 3 weeks later. I was not fully checked out. I was charged for a non-existing rent.
Maybe pick-up service for local customers and drop off service if truck is being returned to the same place.
Big trucks are gas guzzlers! The cab was a little smelly of gas. But the truck was clean in the cab and the cargo area.
The U-Haul staff was extremely helpful every time I was at the storage. They went over and beyond to be helpful. Thank you
Not charge $40 for the gas being $2 less than it needed to be or falsely charging people saying they are late when they are not and dropped their keys in the drop over night.
This was not my original pick up location. I reserved from another location online and it gave my pickup time as 10am. I was very tight on time. When I arrived at 5 minutes till 10:00 the location was not open but the sign on door stated open at 9am. I left top run another errand and returned at 10:10. It still wasn't open so I called main uhaul number. They said location was closed for day and transferred my reservation to another location. So I had to get a ride across town to pick up truck. Very inconvenient and put me behind. Uhaul needs top maintain online reservations better and I should have received $50 credit for the reservation guarantee. Very disappointed
Don't allow employees to smoke around customers
GET MY TRUCK AT THE VAULT
Based on my experience. I will not refer friends and family to uhaul. This is large in part to the poor customer service, not a reflection of the individual locations as this staff were very helpful. Good luck if you have to call road side assistance or customer service, they were NO help and rude. If they didn't want to help, they simply placed you on hold and then the call was disconnected.
Assistance at the counter (checkout) was fine. Assistance getting my truck ready, the auto transport attached, and showing me how to load my vehicle was not good. Not much attention to detail or making sure I understood how to load/secure the vehicle. Relative to a recent experience with Penske or the UHaul location where I dropped off, this was not great. The one positive was the price/cost.
Air conditioner did not work in the truck I rented.
Overall great experience.
Excellent crew, always helpful!
This whole transaction was horrible. We made reservations for a tow dolly and when we got to the pick up point we were told they didnt have one available and was rail roaded into paying 3 times more for an auto transport. They caught us in a bind and took advantage of us. I will not be going back there again nor will i recommend anyone going back.
Dreadfully understaffed staff didn`t seem to care about anything my box was left bolted shut. Two trips to retrieve box. Won`t use Norman UHaul again ever.
This was a very pleasant experience!
The staff was very rude. The 4x10 facility locker is more like 3x9.5
Service was excellent and very prompt.
People were incredibly helpful. Made the drop-off quick and easy!
Location can be difficult to access when traffic is high.
I reserved a 17 foot U-haul in advance and checked in online and everything was good. I received a phone call the night before my move that the place that I reserved it at would not have one available so I had to go to another location to pick one up. Upon arrival, there was quite a long line and my wait was about 45 minutes. I then waited an additional 20 minutes as they could not find my rental. They ended up giving me a larger U-haul as they never did find mine. The upgrade was free but it was a huge hassle as it didn't fit in the driveway so part of it had to stick out into the street. We had to unload it very fast. Overall, this rental facility was a cluster of a mess and I guess the online check in doesn't even matter. Plus, they can't keep up with their own equipment. How do you lose a 17 foot truck???? They had the keys but no truck. I am just glad that I will not be moving again.
Very nice customer service who helped us on that Sunday. Thank you!
During the common peak periods of rental times that customers pick up and drop off thier rentals, more employees are needed to speed the process. Allowing customers are different way to drop off the rental when returning could speed and improve customer satisfaction.
Service was excellent, facility excellent.
The truck had a broken mirror, ABS light stayed on, and mostly the transmission was slipping. There answer....its alright your not going far.
No improvement necessary! Equipment and people were great!
The facility leaked and ruined all of my pictures that I had stored for safekeeping. I thought the insurance was for theft, not a poorly maintained building. Never renting there again.
When I picked it up, Tristan at the Midpark/75 location told me I could drop it off in Norman Ok. I received an email from the automated system that I was supposed to drop it of at Harry HInes in Dallas. It all got straightened out when I dropped it off, but the system e-mail messages are confusing and need to be integrated better.
No one was at return station and did not come out. Waited and finally walked in
The equipment was returned on 8/10/2015, yet it was not posted correctly or not at all. I received many phone calls and a few e-mails regarding something that was taken care of within the terms of the contract.
Everything went well, however, could use a few more people staffed during college move in and out weekends.
My only complaint is that the lights will go out automatic if there is not any movement. I found myself in the dark when going down the steps.
The lighting was poor and my units door was not secure, but the staff was very helpful and courteous.
They were very prompt in returning the equipment. Got us in and out as quickly as possible which was a major plus.
Truck and trailer returns were 2 wide and over 10 deep. Stood in line forever without a word from employees. Finally a lady walked over and took my contract number and said I'd have to position and unhook it myself, otherwise I could continue to wait. She just turned and walked off, mumbling something about people not showing up for work.
This is a busy & well-used location that is not properly staffed. With it being so close to the university, I would think there would be more staff available to help with pick up, sales, & returns. Trucks were stacked to the street; the line for service was out the door. Great location. Great selection of vehicles. Need better staffing solutions. I'd recommend this location only because of its proximity to the university.
I dropped the truck off after hours, and the process was easy to accomplish with my I-Phone using the UHaul app. The cleanliness of the lot was attributable to the sloppiness of some of the other returning customers. I had no difficulty finding space to safely park the truck.
Had an appointment to go pick up my ubox and when I arrived they told me they couldn`t find my ubox. It took them over two hours to find my ubox. Will never use uhaul ever again.
I wouldn't choose anything else. Reasonble and affordable prices service and quality is synonyms of U-Haul.
They were so busy yet friendly and quick service.
Check in online. It'll save time.
Good location; high traffic location so wait times are longer, but the drop-off experience was relatively quick & painless.
Upon arriving to this location to drop off my car hauler, the uhaul employee helped get the car unstrapped and then instructed me to go ahead and back the vehicle off the trailer. As I began to back up, my bumper caught on the trailer and broke the front clips on my bumper ruling part of it off and cracking the bumper in 3 places. I understand that I did not buy insurance. However, I should not have been instructed to back the vehicle off the trailer until it was cleared. Also if my car is not compatible with that trailer for it to cause damage, it should not have been approved to be used not only by the original location I picked it up at but as well as the website that I ordered it from. I do not agree with paying for the $1,800 worth of damage to the front of my car. Due to my career I have to relocate ever 6 months and will have to do so for several more years. With all the moving I have to do, I will no longer be using uhaul for ANY service nor will my co-workers who have to relocate as will be using uhaul because of this situation. When going into the office, as there were several other customers in there who were in dispute with the assistant manager about another issue, I was then instructed to call the uhaul number to see if I could file a claim but there was nothing they could do not were they apologetic or even willing to look at my damaged vehicle. Very disappointed.
The workers here are so helpful and nice!
Extremely helpful employees, quick in and out.
This is a well-used location and it shows. Lines were longer than I expected, but I guess that comes from being a well-used location. Drop-off was easy, if not quick.
Had some trouble getting a 6x12 Cargo Trailer off of the ball by myself. Would have been much easier if there were one of those things available that I could put under it while I lifted the trailer off.
Great location...great people. Will be renting from them again soon.
Everyone there was excellent. Here is my concern, as I should be due a $56.00 credit. The beginning miles on the truck were 453870 and ending was 458579. I only used 470.90 miles. I bought 611 miles. I should not have any day rates, as I did not purchase any extra day rate charges. I returned the truck with over 1/4 in gas tank as requires. You may credit my card on file for the $56.00.
I will be calling UHaul tomorrow regarding this matter, and if anyone wants to contact me, please contact with the email or telephone number you have on file.Thanks, Billie Johnson
All went well until I turned in my keys, believing that my transaction was complete. When I received my email bill though, I was overcharged for an extra day and a half, for a dolly that I did not rent, and also for a key cut charge. Hopefully this type of thing doesn't happen often. After speaking with customer service it was all cleared up and I was credited the appropriate amount without issue. I'm moving again in about nine months and unfortunately I'm hesitant at this point to rent thru UHaul.
Great place, friendly and efficient
tried to use midwest city branch- they were awful! Norman was much better.
People who are working there need to be nice a little bit when dealing with customers, the manager there got mad at me just because I doubled check the insurance policy with her, People there are so rude.
This place was handy, and easy to access. The personnel were very helpful as well. No problems here!!!
Were moving long distance and planned out the time it would take to move to the destination and park overnight but as soon as we got the truck there were problems after driving the truck noticed the maintenance lite stayed on. Called the roadside. It took away from 10a to 1:30 p before the truck was ready to be used. My day started at 5a so I could go pick up the mover and driver in time to come back to norman by 9:15a to get in customer service line. Anyway the mover drove the truck to ada and rearranged his regular work schedule. He came back the next day to finish up and drive the truck back to ada. So there was more money and time to shell out. The uhaul in ada allowed extra time to keep the truck so this made our job possible to complete
Every thing was great and the U-haul people are really nice at this location
I wasn't given a receipt and the conditions for key return and contract reimbursement weren't explained clearly to me. I lost a lot of money because of your incompetent employee, thanks U-Haul
The two men working the desk and stuff were incredibly helpful and kind.
The person helping needed more training in customer service !
It was convenient, and a very well maintained facility. Very pleased
professional and there to work!
The employees were very helpful and attentive to my questions.
Everything was good, staff was nice and very helpful
It would be nice if the wasp nest was removed from the outside of the units.
The assistant Mgr was very helpful and was sure that we were satisfied with the facilities.
There was a dead mouse. Several of our items smelled like dead mouse. Disgusting.
If you would your lights in a timely manner instead of giving us a drop light a week later I would give and excellent rating because everything else was perfect
The original unit was missing the exterior door and could be opened with a screwdriver. After waiting again through a long line, we had to move our stuff to a different unit. We wasted two hours.
Boxes were not ready at specified time, were dirty, and took an extra 2 hours to receive both boxes.
The price was what I needed at the moment. A lot of improvements were made during my six year stay.
The young man who helped me was absolutely amazing!
I really enjoyed the storage unit i had
Biggest 2 yr nightmare! I will NEVER use U-Haul again! Call center cust rep previous mgr at Norman are the most incompetent unhelpful people! Makes Walmart look like 5 star concierge serv
Impressed with everything.
Great Service at this location keep it up
I called and reserved a trailer and ubox for pick and later confirmed. I arrived the ubox was still in storage and it took about half an hour to retrieve and load the box on a trailer.
There is no lighting in the storage unit its self . To have a light in there to beable to see would be very nice
It was super close, so easy, and my Dad and I were able to go pick everything up and take it to my new apartment in one stop. UHaul really is a one stop for moving and storage.
There was no light in the unit itself -- The indoor hallways, etc. were well lighted. With a house-size door for a 10x10 unit, it was not easy to see what one was doing inside.
Great experience! Will definitely use this facility again.
The people there were very helpful and friendly. Would use them again.
We were very impressed by the helpful staff. They made our storage experience worth repeating!
They were busy when I walked in, but a young man helped me and was very efficient and showed us everything.
personnel always very friendly and helpful
I would use U-Haul again thanks for everything
They made me buy a lock for $10!!
I do wish that the individual units had lights in them but overall the unit was acceptable.
Top storage unit. Only access were rolling unsafe stairs and door swings into unit which takes up a 3 ft radius amd doesnt allow for full storage space.
Scott Bracken and Menette in Oklahoma were good. but we were quoted appx $2100 for what cost us over $3700 and CA wouldn`t talk about it. Delivery person was rude and offensive.
you fuckers are too expensive and you need to give a grace period. overall i will NEVER EVER use your storage services again.
The Uhual woman was extremely friendly and attentive. Would recommend to a friend and definitely will continue advice with Uhaul. Thanks
Our furniture was covered in mouse droppings and the mouse poison. We will have to have them cleaned. Other than that it was an ok facility.
Staff was very hospitable and check in process was quick.
Absolutely The Best Service AndGirls Very Friendly
Dropped off ubox at the store on July 12 and am still waiting for it to ship out as of August 23.
I stored things for almost 2 years and everything was in the same condition as the day I stored them. Very happy with my U-Haul experience.
the only complaints i have are that there was always a long wait at the counter, plus the staff never responded to emails sent to them about my account.
2nd level storage is very difficult to access. The rolling stairs did not seem stable.
Misty and Gary ares some of the most pleasant and very helpful people we have met in a long time!
UBox shipped 2 weeks late. Call local UHaul routs to corporate, no help. Charged for extra month of storage after return. Waiting for refunded. Nightmare experience!
Our overall experience was aggravating and wasted much of our time. Also our box leaked and nothing was done to solve the problem when brought to attention.
The u-haul experience was very excellent, staff was very ftiendly very helpful. I recomend anyone to the u-haul in Norman, ok
Very helpful. Great facility
Sometimes difficult to get local info.
I was able to get a 24 hour access card to enter my storage at any time, and the staff was polite and kind every single time. Great experience overall.
Terrell went above and beyond to help my family out in a time of need!!!! All the staff was very patient and understanding! Thank you
I`m thankful my belongings were dry, clean, and untouched for 14 months in storage.
Need to have additional personnel b/c the wait time is usually very long on the weekends.
An awesome time and they are very kind and helpful!!!!
The staff was extremely friendly and accommodating!
Never would`ve rented her had I known the units have no lights inside. Customer service is poor, understaffed, employees are rude
There were a LOT of crickets in my storage unit. The staff was very friendly though!
I had a very good experiance
Staff was creepy and used my personal information in the system to stalk me.
Inconvenient that I could not see the storage space until I had already purchased space.
Apparently the Norman UHaul store forgot to send our stuff until several days after it was supposed to have arrived. I slept on the floor for several nights while waiting for my bed to show up.
There were rat droppings that an employee promptly swept out, and the lock latch was loose.
great experience. they`re definitely needs to be more employees, because customers were coming in left in right. Both times that I was there. Very busy place.
Had stuff destroyed and had insurance and staff had told me different things the insurance covered than when I tried to make claim assistant refused
When dropped off there was damage to the drive way from were the trailer was dragged across it. Now I will be stuck with repair once I move out of the rental.The problem and no one seemed to care.
I had my unit for ~3.5 yrs and I have no complaints. The fence surrounding the storage units in the back looks like it could use some repairs, but I always felt like the facility was secure.
when I had booked this unit I was told that the unit had stairs access. The stairs turned out to be a wobbly ladder that I had to go up and down carrying boxes and hurt myself in the process.
The door opened inward so the first three feet of the storage unit was not accessible. I was unable to fit all of my stuff. Had the door opened outward, I would have been able to fit all my stuff.
Great staff. Friendly, patient and helpful!
Excellent experience, guys were super friendly even when I had cock pit trouble with the card swiper.
Rented storage on-line. Looked at it and it did not fit our needs so the assistant manager recommended the U-box. It worked out better for us and we can ship it to where ever we need to!
Entire crew at Norman facility were very helpful to a novice mover like myself. Very satsified customer !!
too expensive we have other units in Houston for much cheaper monthly rental amount takes advantage of a college environment
My storage reservation was never set up by the Uhaul employee. Since there were no more storage units available, the manager offered me the U box as an alternative. Kudos to Tony!
It was great when we got 24-hour card access! Before that it was a bit inconvenient.
Only complaint is that we were told we would have a ground level storage got there and we were on the second floor. I was not able to store my couch because of the set up.
Very organized and well run! Very friendly and professional as well. This location offered the best overall service from a U-Haul facility that I have ever received.
I rented a 10x5x8 unit, when I got into the unit there are are pipes runnig through the unit that keeps me from utilizing all of the storage space.
The facility was so secure that I got locked in one night. Good times.
Also, I found several roaches in my unit.
Everyone was really nice.
Thank you for your kindness during our time of moving to Oklahoma!
Thank you for the friendlyness by all at this facility.
Excellent, fast, and professional service from the employees...and the facilities were clean. Only thing I didn`t like was that the storage doors do not stay closed entirely although they are locked.
The staff at the facility I used was GREAT! They were extremely friendly and helpful with my moving and storage needs. I will always come back to this store for moving/storage needs
NO! I will not recommend this place to anyone for storage needs! My payments went from 160./mth to 80./mth a month and I am so happy now! Goodbye Lindsay Uhaul!!
Would never leave stuff in storage there again. Roof had been leaking and left huge rust spots on our stuff. Unit had spiderwebs and 6-7 dead crickets and cockroaches. Would not recommend.
These are great people to do business with.Safe and secure storage area!
Was very well organize and the employers treated me with the utmost respect and kindness.
Very Good Experience. The U-haul crew was very nice and helpful
The staff at U-Haul on Lindsey were friendly, very informative that`s how I learned of U-box and a real pleasure to do business with. I would recommend this location/company to my friends.
My needs were basic but the storage unit and the facility in general were just what I needed.
The stairs to get to second floor units are rediculous. Very unsafe. Probably will not use this facility again.
Very convenient and work staff was very friendly.
Good overall experience. No problems or concerns.
Only problem I had was trying to get someone to answer the phone at the Norman facility...normally would go to the 800 , when I neede to talk to staf on sight.
Really glad that there weren`t spider eggs and other weirdness all over my stuff! Thanks!
The box was just big enought to fit all my funitures and the pickup driver was so kind.
I was very please with the service. Anthony Dalessandro did an outstanding job handling my account. I think I was the first person to rent space for their automobile. The staff did an awesome job.
Staff was very friendly/very helpful.
the rates were to high thats y we left
Good...always use during the summer.
The staff seemed to always be annoyed when you needed anything from them and it was the sllllooooowwweesssstttt place of business I`ve ever seen. Facility was good, unit clean.
The gentlemen help me to unload in the ice and snow and i really appreciated it.
I was very impressed with the staff and service, it was outstanding.All my needs were taken care of and I was very very please with the whole experience.
The facility was convenient and well-maintained, and staff relaxed and friendly. My only complaint is I asked to be put on the ground floor, and was put upstairs. I would definitely use U-Haul again.
Mr. D`Allessandro and the rest of the staff were professional, friendly, helpful = delightful!
Everyone was very helpful in getting set up with a storage unit
Everybody at the facility made things easy. They were very helpful.
My storage unit itself was very dark. I had to carry a flashlight every time, and it was difficult to hold a flashlight and carry objects at the same time. Wish you had 24 hr. access
April was their only good employee, now that she`s gone, this facility is awful. Its ran by rude, non-helpful and judgmental people. I was lied to regularly. I`m extremely happy to have left it.
The people were very friendly and courteous everytime we dealt with them.We had a very good experience and would recommend this facility to others.
staff are really slow... the portable stair are very clumsy
My son is in the AF and was deployed quickly. I called from NY and Roger was great! He helped me get a van and storage container quickly. It helped ease the anxiety of such a quick and harried move.
Great rates and good storage options. Only complaint is that some storage units require a moveable staircase. The one I used had poor steps and the wheels didn`t lock, making it a bit unstable.
Rented a storage unit for a year. No complaints here.
Very convenient. Pleasant experience.
Thank you so much for your service. I had a wonderful experience and will definitely be using this company and location again.
It was exactly what I needed and at an affordable price.
Help was hard to find, the storage space was dirty and bug infested.
I was extremely pleased that we were able to secure the last storage space. Though it is on the second floor, the moveable stairs and available dollies made the move in as convenient as possible.
2 peolpe working they where over wellmed phones ringing add rude people insisting the be whanted on now. If it had been me runing the store I would have cheasesd the rude people off.
There is ALWAYS a line in the lobby of the Sooner Center.
problems with the extra locked that was on the outside door not being removed one time waited half an hour before dragging my stuff through the lobby.
the only thing that needs to be changed is the fact that you do not pro-rate the rent. I had to pay for a whole month when I only used half a month.
The complete incompetence of the staff was appalling. The line moved so slowly, that customers walked out of the store. Basic tasks required by the employee we dealt with were next to impossible.
Long wait and staff very unprofessional.
The only thing I would change is the wait time. Everytime I went there there was only one person behind the counter. I had to wait 15 minutes just to get keys to the storage center.
so far my experience has been very good
The staff were not friendly OR helpful and both times I`ve been in the office there`s been a significant wait.
Everyone was friendly and helpful exceeding my expectations.
It was a great place to store my belongings. The check-in and check-out was very simple and quick.
It was good and the counter help was friendly. Very convienent. Will use facility again
I was assisted almost right away every time I came in. I liked that there was more security than a camera and a door. Great place!
It was such an easy experience and I love the security measures! :D
Staff was extremely nice. Storage unit itself did not have any lighting. When I moved everything out, there were mouse droppings on most everything.
The staff was awesome!! They were very friendly and professional. I will definitely inform friends to use this storage facility or even the U-Haul truck service.
I moved out of my unit on Sun. 9/20/09 and returned twice to get some help with checkout. There were 2 people working, only 1 inside. It took a long time for help. It was upsetting.
Staff was very helpful to the student using the facility for the summer and to the out of town parents that were paying for it. :
eric was very helpful in answering all my 100 questions lol very friendly and proffessional got me all settled with no problems awesome!!
is was pretty good the manager was very helpful and nice good customer service.
You often have to wait in line for a long time, but you can rent for one month with no deposit and no contract. Perfect for anyone who is moving and needs storage for a short amount of time.
The staff is very friendly and helpful...location is easy to get to, facility is clean...
Lost record of my storage unit. Unhappy, will not use storage services again.
The place was nice, convenient, and had friendly staff. The owner is very nice!
Erik and his team are absolutely wonderful. Helpful, friendly, polite. I have been a customer for several years and wouldn`t change this location for anything. Thanks, Erik!
This has been my second year since my daughter has been in college and each time they have been most proficient and very helpful. WAY TO GO U-HAUL!!!
No problems..will use it again
Staff is very helpful and friendly, facility is always well maintained, clean and orderly
I cannot say enough on how well I was treated by Eric,Rick and their co-workers made sure everyting was ready when I needed it and where I needed it. You all rock!
i loved it rogger made me laugh and helped out alot
Only bad is that the door to our storage room opens inward. This makes it difficult to get large items into the storage room and you can`t utilize the full space. Needs to roll up or open outward.
Have relied on this facility in the past and will definitely need it in the future.