Customer Reviews for U-Haul Moving & Storage of North Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of North Plano
Be more customer SERVICE oriented.
Overall service was superb!!
Great customer service. Staff was very friendly. I will definitely use this location again.
Didn't want/need the bag of blankets/dolly in back that are offered for a small fee. Needed the room and they got in the way. All else ok.
Don't call me every day asking when the truck will be back. The roads are icy, why do you think it took me so long? Also the truck needs work as I was never sure it would start. Lastly don't give me the bigger truck and charge me more when the size I ordered was not avalaible.
The truck was very old and dirty inside the cabin. I had a hard time starting the truck on a couple occasions. I would be very afraid it would breakdown on me if I were driving a very long distance. Overall, the transaction and the interaction with the employees at this location went smoothly. I would have given them an excellent rating if it were not for the very old truck.
Nothing. I would highly recommend your location! The young man who helped me was very professional, kind and well informed.
The staff was friendly and helpful. The store was spotless and everything ran very smooth from picking up truck to return. Thank you.
I was impressed with how quickly the staff processed my reservation and I was out the door in less than 15 minutes. I also left something behind in the truck cab after returning it and the staff very quickly retrieved it for me and had it at the front desk by the time I returned to the office. I absolutely will use this location in the future.
Excellent from beginning to end.
I would use this facility again if I need another storage unit in the future. No problems.
Great customer service at every check point!
I found nothing that needed improving from my point of view. I was pleased with what I saw and the truck that I rented.
Equipment was very worn. Needed to keep the truck for an additional 4 hrs but was charge an entire day even on the accessories. Complete rip off. That is not customer focused.
Price cut other than that very efficient and great personal
Staff was very curtous and helpful. I recommend this location to all my friends. I come in often for boxes. I use then to send my daughter who's in college packages.
Clean and very well maintained
Trouble 3 Days in a row with internet should've been more serious than just shrugging your shoulders. If this is an ongoing problem the location should consider their contingency plans because asking customers to wait a little while isn't very appealing to people who are likely trying to accomplish a task in a specific window.
Very helpful and friendly. I appreciated it very much!
No improvements needed. Customer service was great at this store. The sales person who helped us, she was very nice and professional. I will recommend this location to family and friends.
While the service at the facility was good, U-Haul shipped my containers against my expressed wishes.
Do not ship U-Box containers until the customer explicitly agrees to shipment. U-Haul shipped my containers against my explicit request even after informing me that they would cancel my shipment.
I was given the "wrong" trailer and several miles from your facility while on a toll road was called on my cell phone and asked to bring it back. The trailer they swapped it for was identical to the one I returned. This cost me a half hour and a couple of bucks in tolls. Bad move on your part, U-Haul!
quick equipment return!
Tank is full at beginning would be better , the tricky is 7/8 full.....
I had reserved a truck at David's automotive in The Colony, TX. When I arrived to pick up my truck, it was not available. I was then sent to a location in Plano....they did not have any trucks, either. In the meantime the movers had arrived at my house. I was then sent to this location for a truck. The truck ran "ragged" and was very jerky. I could barely reach the gas pedal and brake pedal. The window shield was so dirty and smeary that when the sun was shining, it was difficult to see out. I have rented from U Haul several times before, but this was not a good experience. Due to having to drive all over to find a truck (which I had reserved several days prior), I had to pay the movers more money, and pay more mileage+more gas. I will reconsider whether to use U Haul in the future.
Loved this location! The GM was nice as well as the staff. Omar was very helpful in showing us to our rental unit. Just booked this location again for another move next week.
The friendly customer service will bring me back to this location again.
Have used this site on 3 previous long distance moves with the same excellent results.
The attendant who greeted my upon my return, Don, was exceptionally personable and very efficient. Thank you!
Omar was courteous, knowledgeable, and extremely helpful.
Always great to work with this location. Extremely friendly and easy to work with. We only need a truck for about 1-2 hours tops and drop approximately 15 miles worst case scenario. The truck they gave me had 159,000 mile and it showed it but it was fine for my case.Thanks again. Terry
VERY EXPENSIVE. Rented 10' rtruck for a few hours and mileage charge was excessive.Truck service and tire light was on during the whole rental. Pricing and maintenance issue made we rethink next rental and call around, not refer people which I ALWAYS do.
Great experience. Easy and fast. Thank you
Thank you for making my rental experience so easy. The rental in one location and drop-off after hours was so helpful and easy!! Thank you U-Haul team!:)
U-Haul had my car and the hitch installed rated for pulling 3500 pounds. Later, when I look at my car manual, it said I shouldn't pull more than 1000 pounds. I think that should be told to the customer before they purchase a hitch or pull a trailer.
Not much. Very friendly and helpful.
Fantastic Uhaul center!!! Keep up the good work guys!!!!
Excellent customer service.
Excellent, staff as friendly as you could ask for.
Very simple process that made it easy to get the truck fast. The drop off process is also very easy. Great job!
Very friendly staff and would recommend and rent from this location when needed.
This location is always impressive
I just find this place very busy, had to park in a field because all parking spaces were taken. The girl who helped me was great though!
Bernadette - was very helpfull - we will use this U- Haul again beacuse of her customer service.
Doing a great job with presentation and location. I have not received my return conformation yet as I was told I should receive it in 15 minutes. I returned the unit around 2pm and it is now 10 minutes to 4.
Got great service from all employees. Donna was so helpful when I picked up the truck. I am a loyal customer for life.
Was very professional and extremely helpful!
Great customer service !
When we arrived we thought we wanted a smaller truck than the one we ended up getting. The woman who helped us advised that we probably wanted the larger truck not only for its size but also because it had a ramp and dolly. I drove away thinking I had been conned into spending more than I needed to. After we moved, I want to say she was right in all respects. The size was perfect. The ramp and dolly were wonderful to have. And she also said we'd only want to move once, not go back and forth. Once again, she was absolutely correct. Thank you to her. I am glad I took her advice.
Staff is very good. Only complaint is when phone calls go to call center request was not passed onto to local uhaul unit Ranko made it right, quickly
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
The facility is nice. My move in experience was good. The staff inside the facility was professional. My poor rating is based upon two things.
Keep doing what you are doing! I will be using this location the next time I have a need for moving equipment. Thanks for the great experience!
Reserved earlier the day it was needed, fast pickup, and fast return.
I rented truck for 1 day. I was charged for 2 days. The facility closed at 5pm and I brought it back that evening. I was overcharged on gas, came back with 5/8 filled (maybe just under) and was charged $32.00 for gas, and they wrote down the wrong mileage when I left and I corrected the guy checking the truck out to me and he said he would document it but he never did. I will never use this facility again.
They have ALWAYS been great at this location. I would go out of my way to do business with these guys.
The employee at the Plano site was one of the best I have seen. She was very courteous knowable friendly and professional
No issues. Reserved online, called to verify, picked up and dropped off with zero hassle.
Fantastic and friendly service!
Great people and equipment. I always go there.
Very friendly and helpful staff, quick and efficient service.
Excellent. Ann was friendly and courteous.
I ways receive excellent service at this location and that is why I am a repeat customer.
Customer service is terrible. I stood there waiting as one guy stood behind a register, when I walked up he said he couldn't help me. Then another lady started yelling to someone who was in an office, the lady in the office yelled, I'm paying my phone bill. I finally got helped and during my processing the lady helping me kept yelling for the other employee, who eventually just got up and shut the office door.
The guy who delivered my van to the front parked pretty far from where I was standing... then went and moved his personal vehicle closer to the building ... I finally had to walk up and confirm all my numbers to assure it was my van. He never acknowledged me.
The employees at this location are in their own world and couldn't care about customers. Especially the lady in back who couldn't be bothered because she was paying her cell phone bill on line.
This location rescued U-Haul from a scathing complaint on your Gary Burns location. The folks at this location were fantastic all the way around. Unfortunately, it takes 3 "atta boys" to over come an "Ah sh*t". I lost over an hour of time and paid extra. According to my bank, my and other customer's experiences of 11/8 were the fault of the locations failure to maintain their computer communications equipment. I recommend a small capital investment , replacement of management (not personnel) and/or shutting it down.
two hours late but good once arrived. I had to pay for
half hour more needed than the same load unloaded in arrival location.
the truck inside was way too noisy.
The truck took ten-fifteen minutes of driving before it finally started blowing heat out of the vents. Took bumps horribly. The lights on the truck are sub-par. Made driving at night really difficult. Was the perfect size for all my belongings, though.
I rent a Uhaul every month from Tuesday night at 6:00 and return it every Sunday night. I am charged an additional day every single month. I call and they take care of the extra day charge. It would be so nice if I didn't have to do this every month.
Was never greeted outside after obtaining initial contract. Sure you have security cameras, but I just drove off without having someone look for damage on the vehicle with me. There was considerable damage already marked on the vehicle before I drove off.
Friendly staff and many of them veterans. Excellent customer service.
Very quick and friendly. Easy in and out.
This location and employee team were superb. Very helpful, very focused on a smooth and informed experience for the customer. Ranko and his team are awesome.
Solid recommendations on trailer size for my car. Also, the UHaul rep highly recommended a transmission oil cooler for my auto - roughly $135 installed. What a deal! UHaul needs to advertise this - I would have had this done years ago if I knew UHaul did this.
Excellent staff with true customer service focus.
Great facility. I am very pleased.
Great job of staff answering questions and concerns that arose during my travel.
You were great! Delivered as promised.
Don't lie and say you get the first month free. Very disappointed that I had to pay the first month to get the month free. Any other uhaul I've used I got the first month free first.
Omar gave us excellent service. Definitely I will recommend this storage.
great customer service. he was so quick.
Van was pulled up when I arrived ready to go. No wait. Great experience renting this van!!
Everyone was friendly and helpful and it was an excellent experience.
Everything was made quick and simple by the terrific staff at this location.
Omar was excellent! He was helpful, patient with my questions, friendly, knowledgeable, and honest. I really appreciated him and the service he gave me! Thank you - Michael
More accurate reading on gas guage to help clients advoid fees upon return. As I felt the process was leaning towards "conning" them into paying the fees associated with being short at all.
I was misled by the representative that I can return truck when office opens but I found out there is 24 hr return. I would have been late if I returned when office opened. Bad rep.
I think the truck could have used some maintenance, but your people were friendly, helpful and attentive. Have used this location before and will use it again.
The manager at the location on that day was very rude, unprofessional. U- haul should do proper screen before placing him on front desk to deal with coustomer. His name is Ranko Milovanic.
Also I find refusing befor returning very unfair. I received tank half full and when I returned it I gave more than half full. U haul made $25.00 too much - unfair.
Overall a very good experience.
not your fault but i think the transmission on the van is in need of service!
The truck stunk like a wet dog. When it was turned in the employee was stunned at the odor. Other than that the service at check in was excellent.
U-Haul staff was very friendly, knowledgeable and efficient. Equipment was perfect. Experience at this location was excellent. I will highly recommend U-Haul on Kathryn Ln.
Nothing different. It was quick and informative. He was super helpful in everything. Great employee!
excellent customer service, the guys were awesome!!!
I was amazed at the excellent level of customer service Omar Rushdi provided, he went above and beyond in every step of the process.
Fire everyone working there! The staff at that location can go **** themselves. Every person I saw them help they were rude and condescending. There's more but you get the idea! **** that location!
It is expensive and equipment can not be returned to different location unless pay another $100 which is not convenient and I did not know when I rent the u haul. Nobody warned me.
Donna was great. Check in process seamless. Great team especially Donna.
First trailer had light issues but the counter agent had no personality - seemed to be very unhappy to be there / helping me...seemed to be a bother that I was there
Best experience ever at a U-Haul location. Courteous, efficient and delivering what was promised. Gave extra support to solve my self-generated problems. Thanks to all at this location.
While the clerk who helped me was helpful, she didn't speak clearly and was difficult to understand most of the time. I had to ask her several times to repeat what she had said.
I have called 3 times regarding the wrong billings ( repeated charge for autotransplantation) and I was told that there will be a manager or someone contacting me. After more than 1 week, nobody has contacted me. The overcharged fee has still not been solved. I am wondering if there is anyone who can help me to solve this overcharge problem.
Too much pressure to take their insurance. Also, when filling gas, turned key to watch needle. After getting fuel needle to half, turned on truck and needle went up another 1/8 basically wasting $5.00 worth of gas. A little fishy if you ask me.
Nothing was greeted at front door walked to the register to be helped. I would rent here again anytime.
Nice place - we live next door ;).
Get the return agent to hand over a piece of paper to acknowledge receipt of the trailer for my peace of mind.
The cabin of the truck was pretty dirty.
The battery died on the truck - the roadside girl sent me an app which didn't work - we had to wait almost 2 hours for a battery. Roadside should be a faster service.
Initially, there was only one person working the counter and a line of frustrated customers. Once a second person was added, the line moved very quickly.
Great service, great experience!
The national service number (800-Uhaul?) had trouble finding this location.
Do not accept reservations if you cannot fulfill them. It's deceitful and inconvenient. When you cannot come through on a reservation, at least be apologetic. Also, please clean your steering wheels. I will not be recommending uhaul to anyone. In fact, I will point everyone I speak to in another direction.
The owner is slightly gruff when dealing with customers but the staff is outstanding. When i rented the dollies they brought them to my car and loaded them quickly, when they were returned they came to my car quickly and unloaded the dollies. They were friendly and had a big smile on their face!!!! I will tell all my friends to rent from this location due to the service received.
Paul did an excellent job checking me out...Joe did an excellent job of checking me in...and Patrick did an excellent job of adjusting my receiver...Ranko has a great team. I always recommend this location to my friends and business associates.... Bob D
Fast and efficient for last minute decision to rent truck. The Lady that helped getting us a truck was friendly, professional and very funny. Made the renting experience FUN
Nothing, the service was great.
Only problem I had was in the summer when I was going through some boxes in my unit. It was dark and very hot.
It all couldn't have gone any smoother. Great location, courteious staff and good equipment.
Would use again and recommend to others.
The staff was really great to work with. They were very helpful, and had a great attitude.
I felt I was treated like a criminal. I was asked for not one but two telephone numbers, told that if I did not return the truck within four hours (and they were closing in 20 minutes), I would be penalized; the truck had 1/4 tank of fuel in it and I was told if I didn't bring it back with 1/4 tank, they would charge $4.50 a mile plus $30 refueling charge. And then they had the audacity to charge $1.95 for a "credit card fee" on top of everything. A very very bad customer service experience.
The girl that waited on me was excellent. When I told her what I was doing with the truck, going to the landfill, she made me aware that the landfill would not accept box trucks . I then switched to the pickup. She was also very good with the return.
Omar & Jennifer were outstanding!
The truck's battery was dead at the end of my rental. Couldn't start and called for help. Waited for an hour for repair truck. Jumped start and finally running.
Easy rental, very satisfied.
receptionist is very professional
He did an excelent job
I got stuck in the elevator. The Plano Fire Dept got us out Thee staff did not care or act concerned . The emergency button in the elevator was broken. I`d like all of my money refunded from uhaul
Tire pressure light was on entire time. I pointed out to tech upon checkout, but he thought it would go off after I drove.
My friend and I got stuck in the elevator and had to be gotten out by the Plano Fire Dept. Was a traumatic experience and the staff did not even act lIke they cared about what happened to us. I'm going to call uhaul. The man in the elevator with us said he was going to sue. It's a though for sure. Someone needs to contact me about this experience. I should be reimbursed all the money I spent.
Now that I've answered you incessant email(s), REMOVE ME FROM YOUR EMAIL DISTRIBUTION LIST!
I would like someone to check if I am owed money back
The customer service experience I received from James Jehn was outstanding! He was so helpful during the process of obtaining our units. He should be commended for his service.
I vacated my storage unit on 10/18/2014.
The staff was very courteous and everything went very smoothly.
Its a great facility, but pricey.
Storage prices are too high. You should consider giving customers in good stand for a year a month free for appreciation.
Convenient location. Neatly maintained.
Great team and friendly environment!
They were really accomadating about my situation, which I appreciate beyond words can describe.
Ranko and staff were courteous and helpful.
No issues, the space was inside and while not aircond, it was adequate. Thanks
Very nice people. Very fair and helpful.
I am pleased with service at this U-haul. After leaving my stuff for 7 months, no pest infestation. I received timely payment reminders and recommend this location to anyone for their storage needs.
Very friendly and helpful staff!
Customer service reps told me that I couldn`t get refunded for the money that I paid for the month of June.
For 3.5 years, this staff was ALWAYS accommodating, ALWAYS smiling and ALWAYS very helpful. It is a shame that all businesses don`t operate in this manner.
Thanks for everything!
I had to make three trips to complete thre transaction.
I had to make three trips to u-haul location to help moving help guy to get the u-boxes. It was a harrasement by the u-haul. They blamed software, could not process my order by several attempts.
Well run and very convenient. I`ll be back.
Thank you for providing excellent customer service. I wish you would pro-rate when moving out before due date.
Friendly helpful service. The staff even helped us save money.
This facility is always and consistently well ran!
They forgot moving pads. Couldn`t give me arrival date. Tried sched pickup of ubox in Utah store never called back despite calling a lot. Call center didn`t know anything Never use uhaul
I don`t care what the reviews said online, I had a great experience! Already recommended to friends
The staff at this location are the best in the business. Made a very stressful move much better. Thanks again for a great job!!!!
Very helpful staff and show a lot of patience.
Very nice facility and the Staff Ranko - Rachel always went out of there way to be helpful.
The only issue is a few times going to the counter, the person wouldn`t be able to help because they didn`t know about that business line and would have to get someone else, resulting in another wait.
Always helpful and I had no issues the entire year I was with them! They were awesome.
We needed a temporary solution after a death. The agent that assisted us was so gracious kind. Her ability to listen understand our needs at such a critical time was superb.
The staff and personnel were always helpful when needed - I always felt comfortable coming in and out of the facility. Thanks!
every one was polite and friendly One young gentleman name Jimmy at 121 uU-Haul was very helpful went above and beyond on his job
Staff- polite, knowledgable, helpful.
Jimmy was very helpful. He answered all my questions.
VERY CONVENIENT AND FRIENDLY. TOOK THE TIME TO LISTEN AND HELP WITH ANY PROBLEMS OR QUESTIONS.
very friendly. gave me a slightly reduced rate - which i really appreciated.
Thank you for providing a clean and secure storage location for our personal items for the past 3 years. I will highly recommend your facility for others who might need your services.
Great customer service. Friendly helpful staff.
Very professional and well maintained facility. A first class operation!
Staff was very helpful. Thank you.
Friendly staff willing to help with any needs. Helped make moving twice much less stressful. 24 hour access was a plus.
Only one complaint! I was supposed to receive a $15 late fee credit, per the Manager Rachel...but never got it! Even when I emailed her twice and called.
Very good customer service.
Ranko was great to work with. He was very customer service oriented and was helpful with all our needs.
My experience was pleasant and surprising to find staff so customer friendly. Rachael was a difference maker and went above and beyond to meet my needs.
Will be back when we need another storage unit. Awesome experience!
Unit ,location, and credit card no. was sent to the emergency contact person.This was clearly a violation of privacy rights under current TX contract law.
Clean and well-maintained. Comfortable climate in the storage facility. I felt safe in leaving our belongings there.
good service friendly/helpful staff
Very nice and professional staff
People were great overall.
You should pro-rate when you check out early. I checked out two weeks early and didn`t receive a refund.
Staff was always friendly and accommodating. Thanks.
The staff was excellent and Jimmy Jehn is extremely helpful and knowledgable. All the people working at the facility are very friendly. I am glad I decided to rent at this facility.
The experience was excellent.
I would definitely use this storage facility again if needed for Truck and/or storage. Everyone that I encountered was very friendly. Although I just had a 5x5 it was perfect!
Very helpful and considerate
It would have been nice to have slightly extended hours for the base service. I understand you can pay for additional 24 hour access. Other than that, service was great.
The manager was very helpfull.
Your staff was very friendly and helpful
Your staff was very friendly and helpful
My recent experience was more than I expected. I will definitely recommend it to family and friends.
extremely helpful and friendly
Rachel and Jimmy were awesome! Very rare to receive such outstanding customer service these days, couldn`t be more pleased...thank you!
Best storage I. Have ever been in I would highly recommend this storage unit to everyone
I have used this U Haul office for moving supplies, trucks and storage in the past and they have always been exceptional in everything they do. I highly recommend this U Haul site.
Everything was awesome!!!
Rachel is very professional and wonderful to work with. She is an asset to the UHaul organization.
Ranko and his team are always professional, helpful, and friendly. Their facilities are immaculate and secure, so I am happy to be a frequent customer of this UHaul facility.
I have emailed Ranko Milovanovic the specifics of my experience.
It is clear that customer service is a priority at this location. I would recommend this location for storage or truck rentals without any hesitation at all. Thank you!
The worst two months of my life feb and march 2013
Rachel is extremely nice to work with as well as all of the other employees.
Good staffs. Service is prompt and courteous.
Staff made my visit easy and enjoyable!
Great experience. Would definitely lease again if the need should ever arise.
very friendly and accomodating
staff was very friendly, helpful,and professional.
Everyone was very helpful, meeting our needs quite well. We were very impressed with the overall service at this particular facility both for storage and the truck rental.
Everyone was helpful and knowledgeable.
Everyone was friendly and extremely helpful.
Everyone treated me very well and always made sure all my questions and concerns were answered. I really enjoyed the experience.
Very friendly and helpful. Clean, safe, and secure facility!
I found mouse shit all over my things in the unit. I paid a lot of money for a clean facility. The mouse shit was not cool!!!
I have never seen a facility so clean. I am moving from shrreveport,la. And I am not worried about my furnishings Being in storage at all.
The initial person I dealt with was great, but the general manager Ranko was terrible. He was very condencending and I did not like the way he treated my wife.
Later evening hours would be nice.
After I had checked out of my storage unit, I received a notice of overdue rent for a totally different unit than mine.
Very nice to do business with this facility. GM was very helpful and exceeded my expectation. Thanks Aranko!
Storage was very easy and plenty of carts if you got there early
The store very clean and the staff was great!
The only complaint I have is that the rates went up 3 times during my 2 year rental period. Otherwise no problems.
Very nice staff. Liked the street hours drop off.
Overall, good job. Thank you.
Access to storage was during operating hours, which ended at 7 PM most days. It would have been much more convenient if access was available later in the evening or even 24 hours/day.
Clean, convenient, polite staff
Manager of this facility rented me last big one he had. Then when today to put my lock on it and there was this HUGE POLE TAKING UP ALOT OF SPACE IN IT. I am very upset.
Rental for 400 sq ft. Pillar = NOT 400 sq ft. Paying for 400 sq ft. No reduction in price for reduced sq ft. Feel cheated.
staff was very friendly and helpful, the facility especially the restrooms are very well maintained.
The store`s service facility were great
General Manager Ranko Milovanovic runs a good operation- he followed up via phone, was professional, and everything was there as promissed. best UHAUL experience ever...
The staff was well managed and worked with me when I had some out of the ordinary issues. All were helpful, but sometimes the lines on the premises were long.
the facility was beautiful and close to the freeway, the service was excellent. I would recommend this location to everyone. Thanks!
I enjoyed my first experience with this particular U-Haul Facility, I decided to come back. Great job!
Jessica Spinks was very helpful when I checked out my storage unit.
Excellent all the way around!
We had a wonderful experience . Your facility made everything better for us. Great customer service and care.
Had trouble with computer access card, system down, other than that, great experience!
Very professional people. They informed me upfront of all options. Referred father and friends as I`ve been there 3+ years with no issues. Great place!
Rachel and Ranko were incredibly friendly and accommodating! I`ve already recommended your facility to a friend.
Helpful staff, convenient location. Good experience
Even though there was alot of confusion everyone was willing and able to help out they are definitely a customer satisfaction guaranteed... I would definitely recomend them again..
It was a very good. We were scheduled for the prosper uhaul, but was very dissapointing for us with all the pea gravel.
Our experience was great with the help of Jeff. We thank him very much.
The facility was great. We felt that our items we safe at all times. Access to the loading dock was perfect as we had a large moving line semi truck. Thank you for the great service.
Thank you very much for your excellent service. Also, Donna was very knowledgeable and helpful and fast in completing the transaction, even after my changing my mind several times. :
People were ready to help and they were able to answer any and all questions. Great Job!
Wish they had a pro-rated rebate for unused time--moved out within a week of paying for another month.
Jessica is a gem. Great facility and great service!
This is an excellent facility!! Everyone is very friendly and helpful!!
Horrible customer service... employees REGULARLY park in load-in zone and more
..200 char limit prevents me from explaining fully.
Manager Renko continually displayed lack of concern
i wanted to give a special thanks to Jessica Rene Spinks she went above and beyond the call of duty to make my 8+ years an enjoyable one.
I am happy with the location of my unit and the staff was very helpful.
Great experience. Exellent staff !! Will recomend to anyone .
they did a wonderful job.
the only negative is: the unit we were given had a pole in the center of it. went to manager to change it, and we were charged $5 more of it.
Our representative was very professional and helpful.
Either Uhaul has come a long way since I last moved with you or my standards have been reduced. Let me assure you, my standards are higher than they ever were. An outstanding experience so far!
The manager at the store was very kind and helpful. Thank you.
much better experience than in the past when i`ve rented things. great staff inside. very helpful and friendly.
Had problem with my access card a few times and had to go into office so alarm would stop. Replaced card and then ok
I had to call 3 times to check out of unit. Hope finally done.
Service and facility were excellent.
Amazing! The staff was always willing to help and answered any questions I had. Any time I needed their help, they always found a way to help out.
Everyone was always professional and friendly and willing to help. Even my family and friends kept commenting on how nice everyone was and how clean and nice the facility looked. LOVE this facility!
A top notch organization, excellent customer service, would highly recommend this location for your moving and storage needs, congrats Mr. R you are the best!!
Not prorating is bullshit. I was charged a full month for 2 days worth of a rental period. Never use uhaul again
There is just one comment I would add: it would be helpful if there were more maps and directions throughout. My husband got lost and walked and walked.
There is a stairwell near the elevator on the second floor that is pitch black no lighting of any kind. It has been that way for a year and a half. someone may get seriously hurt using those steps.
The staff was very helpful and friendly.
I will always use Uhaul for my storage needs. Excellent service.
Amazing!!! Great costumer service and Awesome place
keep raising the rate. was there 18 months and got 4 rate increases. went somewhere else for 60 a month for the same thing.
Nice facility, the employees were very helpful and courteous.
You were deceiving about your rate increase. You made it sound like, if you pay now at your current rate it will remain the same. The rate still increases after your payment!!
Very helpful, knowledgeable and friendly staff.
We were there from March to November and the rates went up twice, with no added services. Lady at desk was very rude. Won`t be back. Moved to other facility
The staff facility are wonderful. They have everything you need to help you with your storage moving needs.
The continued price increases were very disappointing and ultimately provided motivation to discontinue renting space.
pricing was very high compared to competitors and the location was really out of my area which made the access hours hard to manage. found another facility for 1/2 the cost and twice the size.
Super freindly and helpfull.
I think if you have already paid for the month and then move out in the middle of the month you should get your prorated money back. It`s ridiculous for the company to make double on a unit.
Covinient, Easy to deal with, helpful staff
I kinda expected the rental rate to be pro-rated for the unused days on the contract but was told company policy didn`t allow pro-rating.
Its the best uhaul place i have been to. Very clean and so helpful. They made the move as enjoyable as a move could be.
Very well maintained. The staff were nice and very helpful.
They helped us with all of our last minute needs that day!!! I would recommend them to all of my friends.
Very convenient, happy with the experience.
Everything was good except the hours. Keep up the good work.
Friendly and well organized office. Storage facility clean and secure.
Awesome customer service guys!
My first experience was not good, but my second experience was great. Thanks to Donna. She was so sweet, funny, and answered all my questions very well.
Excellent staff that was always helpful and friendly in the frequent dealings I have had with this facility in the past year.
everyone was helpful and efficient especially the manager
everything was satisfactory
We had our storage since 2007 and the staff has always been nice. It was wonderful knowing our belongings were safe and secure 24/7. Thank you Uhaul Staff.
I`ve used this facility twice now and it has been a good experience both times.
I moved out of my storage unit on June 12. I was charged for an extra month for rental even though I did check out in the office.
Ranko and the other employees were all very helpful and kind. You can tell everyone really cared about their job and customers. Definitely coming back for any future storage or moving needs!
Storage units are too expensive!!!!!!!!!
It was the busiest weekend of the month, but they still found time to assist me and were very friendly.
I have called several times and left messages for someone to talk to me about billing and no one returned my call or answered my questions.
Very pleased@ checkin.Glad storage was free after $75for10x15 climatized n NC.Turn-in not good,I`m WAITING n line,mger rents a unit so facility is 100%,as I`m waiting to turn-in a unit.
Thank you for the great service provided us...you are the best !
Very helpful, willing to go the extra mile.
closing time is 7pm. This barely gives anyone a chance to access their storage unit if they work during the day. Normal access hours should be until 9pm most nights.
2 price increases in a year? A unit for x months/year incentive would b a rebate or price reduction. The longer one stays the more one pays..an incentive to leave. Comments r meant 2 b constructive
The staff is incredible! So helpful, friendly, and professional. Would ABSOLUTELY recommend your facility. Thanks very, very much!
It was great. I`d appreciate a free month for storage :
Would have liked 24 hr access without incurring additional expense.
Ranko was very professional and explained all the options available. We felt very comfortable and will keep U-Haul in mind when the need arises in the future. Thank you Ranko
The manager is very competent and helpful.
Everyone was nice and helpful as always
Great Customer Service! We were very impressed!
Very helpful staff... Ranko is very friendly and professional!!
The facility is clean and the manager and employees were friendly and helpful.
I have left a message regarding a refund for March charges Please call me at 214-220-3900
My only suggestion would be to extend hours til 8 pm everyday.
Based on previous experience. Not able to rent a unit as the one your system said was available was not. My money was returned and I am on a waiting list.
GM to harsh!! When talked to he never wanted to listen just wanted to blame you. Lighting over unit was out and bulbs never changed in the 5 months I was there.
Always a pleasure! We won`t go anywhere else.
Horrible Experience: Staff could not find my reserved spot put me in a new spot with a Giant concrete column taking up most of my storage area no discount/reimbursement for the column
Contacts tried to be personal when dealing with customers. They worked with customer to find available units that would be convenient for them when asked.
Attendant was very helpful.
This is my second time using this facility. Very well kept.
The people who staff this organization understand that they are a Service Facility and they aim to please! I`ve used U-haul since 1982,, and this place is The Best!
Everyone at this location was very friendly and helpful. They provided very good service.
very well maintained and courteous employees
that storage was perpect!!!
Great experience. Will use again.
no issues everything was great
Everything was well maintained and clean. I really liked the online management.
Very good experience. The only comment I have is regarding the truck I rented. Too old, need to be replaced.
The manager is the one who was helping us and he was wonderful.
This Guy was the best ever, on any count.
The staff at this facility is always friendly and very helpful. Obviously the mgr., Brad, does an excellent job!
The customer service representative who assisted me was very helpful with answering all of my questions and allowed me to view the actual storage units prior to selecting one.
This u-haul storage was very friendly and very professional with customer service, and the facilty was very clean and a lit secured place for your belongings to be stored.
Problem is that the loading area for cars not big to reach the ramp have a tough time finding park space, a parking space is on the side but people park there to shop. A sign should be placed
The staff was extremely helpful and courtious.
Your service was very professional.
Rcveda2ndmonthfreerentalw/aoneway movebutdidnthvecouponw/meClerkwas greatAsstmgrwasrudewhenaskedhowtocode itsayingthatwedon`tdothoseanymoreI cantbelieveherepresentsmgmt
The staff was outstanding and very helpful with all my needs.
Great customer service, good price and very clean.