Customer Reviews for U-Haul Moving & Storage of Oceanside
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oceanside
Your hidden fees suck! $20 rental tack on $80 because we drove it off the lot, add tax for a total of $111 and change. So much for a quick trip.
You can make sure that the trucks are in A1 condition. The 26 ft truck I rented on 3 Oct 2015 was awful. It had to be started twice once you turned it off. It kept acting like it would cut off while driving. It sounded like a big semi. The breaks made noise. I was afraid to go get gas because I kept thinking it would cut off. I was given a little discount but it wasn't worth the stress me and my teenage daughter went through. I shoudn't have been charged anything. I I found out that the day before this same truck had roadside assistance. This truck should've never been on the road. It should be retired. I was told that was the last truck. I had a reservation. The people were nice but that truck was shameful. Everytime I think about my moving experience, I get upset. I rented a truck last November and that experience was great. I don't want anyone else to go through what we did.
The staff was very professional and friendly. My overall experience was good.
Van had a pervasive dog urine smell. You need to make sure your vehicles are clean.
Anything and everything you can imagine you'll need for your move is at this location. Giant facility with nice friendly customer service.
Windshield wipers don't stay on
Staff was very friendly and nice. I would recommend having the employee that rents you the truck make sure they advise you as to what time your truck has to be returned at exactly.... I had NO idea when my truck was supposed to be back at. Thanks Kristina Tirado
Even though at least five different customers were picking up or dropping off equipment at this location (with a very small parking lot), the staff quickly and efficiently worked through all customers in a timely and friendly manner.
Not much. The employee that checked me out was very curtious and helpful. Knew his job and was friendly.
I would definitely go back and recommend this Uhaul
Everything was great. It's a good relationship for our company. Thanks,
The local Rey k I had was terrible. Bad transmission issues,shook bad ever time you tried to stop. As the truck downshifted you could
Feel it and it was loud. The box had years of scratches even repaired holes. Really hard to remove ramp. The attendant said it had ac but it didn't work and we had 90+ degree heat. This way a horrible vehicle. I feel ripped off even being charged for it. I drove 18 miles 15 of which were to and from the uhaul location
It was a little slow on the inside, but the guys outside were very prompt and courteous.
Very unprofessional at the location. Ignored us after 20 minutes then finally acknowledged us
The staff are friendly efficient and courteous.
Make sure the equipment is maintained and ready for use. Truck was old and battery was dead. Did not feel safe in that truck.
Lot staff were excellent on both pick up and drop off
Lady at the cashier was super friendly and it was great to deal with all the people working there.
I reserved a trailer in Encinitas and was notified the morning of the rental that it was changed to Oceanside which is 20 miles away in the wrong direction. Unfortunately I did not look at my email that morning, and my wife talked to the Oceanside Uhaul people- so I did not find out about the change until at the Encinitas location. Lots of wasted time.
Very dangerous, no where to park to load or unload.
I was given a 17' truck that needed an oil change less than 100 miles into a 1200 mile journey. It caused delays as I stopped to call Uhaul and buy more oil and worries as I was not sure it would make it.
The lady at front was very helpful and nice . I have rented from here 3 times
Everything was great. I'll be there again next week.
Everyone at this location was exceptionally nice, patient and helpful! This was our first long distance move and it was very stressful but the kindness of the folks at O'side made it a little bit less painful. Highly recommend!!!
Great staff - everyone was friendly, helpful and professional. They were also fats - much appreciated!
Mentioned to the Uhaul representative that the ratcheting parts on the auto transport jammed up and also let go of the tire. I believe they are worn out or need lubrication. I'd replace them. Thanks
There is no customer parking in the lot, you need to park on the side street.
Just make sure to verify your mileage when you pick up.
Very helpful and polite!!
I forgot to tell them that the rear view mirror on the drivers side door is loose and kept slipping down. --needs to be tightened.
Air conditioning and to be told when sent here from San Clemente store that this location had a truck then arrive to find its not there until 4pm no mention of that was made before I drove in bumper to bumper to Oceanside for over an hour otherwise as they know I probably would go elsewhere I felt decieved and didnt appreciate that one bit.
Everything went really well.
More staff. More people trained to use computers.
Look over the rental for any defects prior to renting. When asked if they had checked the trailer they (yard) replied yeah, once a year. The wheel bearings froze on the axle, spun, then froze destroying the axle. The resultant vibration and wheel hop almost dragged me into the next lane of traffic. Yes it was a local rental, but the wheel bearing didn't care when it froze.
Saw a homeless guy stealing the protective sheets from one of the trucks.
Amazing service. I will use U-Box for my future moves.
The staff was excellent. The gentleman doing some wiring work was fantastic!! Sorry I did not get his name.
uhaul has all ways been my chose when lve had to move never plan to go any where else thank you for the great service
Very speedy drop off. I didn't have to do anything they took care of it all. Took less than 5 min and I was in my way.
Truck was not swept out when we received it. The attendant said we didnt need to check for damage, etc. because we had insurance. When we got home, we noticed a corner of the top right had been damaged and repaired with putty. also, insurance didnt cover us for damage from overhead objects, which was not clear when I signed up online.
Owner knows and recognized me so that I was able to have an excellent customer experience.
Gals working inside were simply awesome!
They were a bit shorthanded (there was a road block preventing an employee from getting to work). So, we had to wait in line quite a while to pick up our truck. Other than that, all employees were courteous, professional, and competent.
Everyone at this site was extremely helpful and pleasant, from first contact through the quick return process.
After a long drive and a long day of unpacking the people there made things fast and easy. Love it
I have rented from UHaul many times. This was the worst truck I've ever gotten, it had over 100Kmiles, interior was pretty grimy, bad suspension, transmission- hard, abrupt downshift at around 25-30miles. People at this rental location are nice, but the trucks need an overhaul for sure. I was told the others have even more miles on them, so I will probably rent from a different location in the future with hopefully better trucks.
1. Size truck I requested was not available, although I made reservations well in advance. Ended up needing to rent a trailer in addition to the truck.
2. Truck broke down en route creating scheduling problems.
3. The whole idea was to make the move less, expensive by during all the work myself. In the end I paid at least double of that of a moving company, plus had all the labor.
Two of the three computers available were not working, hence two of the three ladies that were there were not working. In turn putting the one lady that was working in a bad mood. I didn't understand the mileage fee and was giving us attitude because I didn't understand it. We left in hopes of finding another location with the truck that we wanted but it turned that they were the only ones to have one available at that time. I didn't want to get out of the car to deal with them so my husband went by himself. I would definitely not recommend this location to anybody.
Very seem less experience and everyone was very helpful.
Entry and egress difficult. suggest you have a map attached when returning vehicles and trailers. Stupid people don't know how to park nor equipment flow for returns.
Stay always friendly, nice, and keep rates low if possible.
Nice people. Very professional.
Kind, helpful, and courteous staff. Excellent business experience.
Is there a Satisfaction # Greater than a 10?
if so, then they are an 11!
Coffee was Excellent! All of their Staff are Courteous, Professional, and Friendly.
Leo of Rockford IL in Oceanside CA
Angela and company are always willing and are the epitome of customer service. original drop off location was at 835 n. santa fe road vista, ca (vista truck rental) is another location that has terrible customer service. The personnel at this location (barring two employees) have the worst attitude. when I showed up and gave them my contract showing that I was dropping off an auto transport, a female and a male were obviously not very happy that I showed up and told me that they are not accepting the trailer, their actions were like I made this huge error in selecting their location as drop off. So I asked for the coast hwy Oceanside location's phone number and that is when I spoke with Angela who was more than accommodating and gave the most outstanding customer service.
The Oceanside lot is very small and confining. A bigger lot would help especially when there are several returns. You may want to extend your hours on weekends till 7pm to avoid charging the customer another day because your store closes at 5pm
wonderful location - will use them from now on!
Great customer service. and friendly staff.
the san Juan Capistrano location make you feel like they are doing you a favor I WILL NEVER DEAL WITH SAN JUAN CAP UHAUL NOR I WILL RECOMEND ANY BODY TO IT... Oceanside U-Haul is GREAT! THAT ONE I WILL DEFENETLY RECOMEND
Hire more people like Robert & Haley:)
The truck was very hard to drive at times. For the first 2 hours and the last 2 hours of my trip it felt like I was holding on to a bucking bronco. I was tense and in pain from the truck. I was also told my gas would be paid for for the first leg of the trip at $170. Gas actually cost me $200.
There is a disconnect between roadside assistance and rental. I was within a mile of returning the rental vehicle when the steering and braking hoses failed. Luckily I was able to pull into a garage, which by the way rented UHaul trucks.
I was told R.A. would reach me in 75 minutes. They were late. I got a phone call from the RA desk asking if RA was there yet at doubt 80 minutes. RA called 2 minutes later saying there was a traffic jam and they would be another 15-20 minutes. 20 minutes later I got a phone call from the rental desk asking why the rental hadn't been returned. I told them because the rental was undrivable and I was waiting for RA. Why didn't it occur to rental to send someone to help me (offer me a ride of some sort) a mile away or think of some solution until I was late returning the rental?
I will never use UHaul again unless there is no other possible rental choice. I will tell anyone who's thinking of renting from UHaul my experience.
An improvement suggestion. UHaul figure it out. When someone is calling to rental for RA, don't just point them to RA. Go a little further and make sure they are okay. A mile away? Good bye, UHaul. UHaul U are not so good.
Terrible customer service from the manager. Truck was broken in many ways. Had a terrible experience. I am filing a complaint for lost time and money Terrible does not begin to describe my experience with U-haul.
I rent from Uhaul on a regular basis and sometimes the vehicles are clean and sometimes they are dirty (both interior and exterior).
I don't expect the exterior to be clean but I do expect the interior to be clean.
I don't want to complain but I feel it's important that these standards are met consistently.
Friendly service, speedy process. Don't go anywhere else!!
Provide secure on site parking
Nothing everyone was very helpful, offered me deals to get a better rate, and kept up with me and my upcoming move without being a bother or pushy.
Excellent customer service. Everyone from the 800 number to local facility seemed well trained and professional. Would use U-Haul again.
Everyone that I interacted with was definitely on point. I received superior, professional service from everyone.
Very nice employees. Process was quick and easy.
The staff was very helpful and fast. The check in was fast n very efficient thank you
No problems Smooth rental
Location is too small for the volume of rental activity. Staff did the best they could but it was extremely difficult for them to get trucks to position for customer to exit the lot. This is just an observation. I wasn't in a hurry and staff was competent and polite.
Oceanside`s activities were good
Oceanside`s activities were good
Oceanside`s activities were wonderful.
Lower the fee's associated with moving in town
The kids working in the parking lot were VERY rude and should never be put in a customer facing position.
The parking situation is abysmal, and there were just random trucks parked all over the parking lot blocking entries and exit ways.
The woman we dealt with at the front desk was very polite and helpful, and QUICK. Which is important. But something needs to be done about those horrible young boys yelling at customers in the parking lot. Get them off their power trip.
Staff were all assholes, location was filthy, and was extremely poorly organized.
Very helpful. And quick service
Everything went smooth. I wish it cost less but Uhaul has been very accommodating since we had to change dates several times. There was no hassles at all so I guess that's worth the price. :-)
Very convenient in location. After hours return was efficient. Nothing but good things to say about the company.
Everyone was pleasant to work with.
This is my go-to location for U-Haul from now on!
Fast and organized and out the door in minutes. Great job.
George, the manager is a delight and he is extremely accommodating and one of the reasons I use U-Haul --
I was told the wrong drop off location multiple times. Complete waste of time!!
It was the quickest return I've ever experienced. Thank you.
The clerks were very helpful and friendly. They helped answer every question I had. The guy I received the truck from, however, was very rude and ignored me when I asked something.
The two ladies at the front desk were very helpful with adjusting the reservation from Pennsilvania to what was requested to be a local reservation in Oceanside, Ca. Upon returning the truck the young man who checked us in was very efficient and polite. Thanks to all.
Everything went wrong. But the most troublesome thing was that most U Haul staff don`t know a thing about U-box rentals which made customer service a nightmare.
I had some issues with bringing the truck back and dealing with another u haul company, but the lady working at the coast highway location fixed everything for me, was professional, and very generous. If any one was ever deserving of a promotion it's definitely that lady!
i put in more gas than I needed to almost $30 dollars and got nothing for it !!!
Terrible time at destination. Wanted to drop off and use storage. After calling regional I was referred and went to 3 different places. One did not take trailers even though I asked ahead of time. One did not have storage. The third in Margate was OK. What a terrible experience trying to return and get storage. The phone reps were totally unhelpful to the point of making our experience worse.
The floor of the truck was very dirty, it got my furniture very dusty, maybe one idea would be to sweep the trucks before giving it to the next customer, but overall the truck worked out awesome!
All in all, the box was fine. The ability of your corporation, systems, and personnel was not sufficient to make me willing to try it again or recommend to anyone. last Uhaul.
The problem started at my designated drop-off point, Vista Truck Rental in Vista, CA 760-940-9831. They acknowledged that I was supposed to drop off my trailer there, but refused to accept the trailer or sign-off my contract. They told me they were full and had no more room, and that I would have to take my trailer to a completely different city, what they called "Corporate". They refused to compensate me at all for the inconvenience and were very rude. There were 5 employees working there, none of which actually did anything except to tell me that they wouldn't accept my trailer, and if I did drop it off there, they would make sure to NOT clear my contract, and make me personally liable for the trailer. Completely unacceptable.
In order to drop off the trailer and complete the terms of the contract (that UHaul did not follow, but I did) I drove all the way to Oceanside to the Corporate UHaul office. Oh my, what a craphole that place is. Very disorganized, vehicles parked in a dangerous manner all over the lot, I would hate to think what would happen if there was some kind of emergency there. I eventually found and parked at the Rental Return 'stop line' and got promptly yelled at by some harried employee. I had to go into the Customer Service office, then back to my vehicle (towing the trailer) just to get some attention. Eventually they gave me a receipt, but I seriously doubt they did it correctly. I will call and find out.
The General Manager inside the office was no better. In fact, at one point he said UHaul's logistics problem was 'above his pay grade'. I'm appalled at this day and age that any company fosters this culture. He did refund my money for the unneeded wiring adapter the Idiots in Redwood City UHaul forced me to buy (to pass safety inspection) although he had problems with the refund, first asking for my credit card (was purchased with cash) then not having the cash, not having the change, etc.
I will never rent from UHaul again, and I will tell my neighbors here in Vista to never use Vista Truck Rental ever for anything.
Good service, got me in and checked back in promptly
UHaul should apply for an permit to improve the driveway to the main entrance (ingress and egress).
Currently to leave the yard with a trailer or large truck you need to swing almost into the on coming lanes.
Trust me, it is not user friendly nor is it safe.
I know what I writing about. Widen twenty feet to the North.
The UHaul people were very efficient and my car hauling trailer was in wonderful working order.
Thank you UHaul
More diversity in your workforce would be nice, especially since the same can be said for the city you are doing business in.
Everyone was pleasant and professional, it was very east! Thank You to Denice and Samantha!!!
I made a reservation at Carlsbad thinking I put July 11. I did not I had July 12(my fault). Carlsbad called Osd and they took care of me in 15 min. This was great because I had people lined up. Both Oceanside and Carlsbad saved me from my mistake.
My drop off location was not at this address. The extremely rude white lady(I'm also white) told me they were full, to go elsewhere, and it was not her problem, it was mine. She said I should have been notified of a different drop location. I was not. The truck averaged 7 mpg. Terrible. Disappointed to say the least.
I absolutely love coming to this uhaul location, its always about the customer here! Plus the guys who bring you the equipment outside are always friendly and helpful.
I had to rent a van two times in the same day, in a.m.
very attentive and professional. then late afternoon
crew were not professional talking about all their personals non stop in front of customers, no courtesy or professionalism from these girls very
inappropriate conversations. the next day I had to come back and rent a larger truck, the gentleman
that helped me a black man was excellent customer service, the others out there were very mediocure and didnt have the professionalism or attentivness that that black worker did he is your asset there and the older lady in the a.m.s was awesome.
Great service from Kristen - she went above and beyond!
The truck cab had an animal urine smell that was more evident when the windows were up. I only needed the truck in town for 15 miles and it wasn't too overwhelming but the next renter might complain. The Customer Service over all was good.
Very nice people here... Professional also.
Very unfriendly staff. It would have been helpful if someone told me I didn't have to go back inside when I brought the van back. Would have loved if they had washed it before they gave it to me (yes, I know it's a van, but really) and a full tank of gas would be great. It was fast, efficient so, I'll go back. Would be nice to have someone greet me when I come in the door instead of acting like I was imposing on them. Girls, girls, are we having a bad day or a break up with a boyfriend? Maybe they just need airconditioning, awfully hot in you building. Lots of vehicles , that's another plus.
The installation service was satisfactory, but a customer service representative's mistake cost me an additional $118 because she entered the reservation withough reconfirming the final return date. The equipment was damaged and dirty, which led to my skepticism that it would potentially fail while driving across the country. However, the equipment maintained all structural and electronic integrity through out the trip.
This location was significantly better than the location ideas several days before, which was located on Paseo Dell Norte. This location was courteous and service oriented never contact me by phone, and all that busy, did not try to use that to my disadvantage. Again, I especially appreciated the prettiest tone and professional attitude of the person who called me regarding my tracks reservation being overdue. She was excellent.
Place isn't on google maps. Went to two planes on Google maps and neithter were correct
This is my 2nd time using this service. The moving help guys saved your bacon! On EVERY occasion U-Haul is disorganized unprepared.
This location was very helpful. They were over capacity and they were able to squeeze me in after a call from traffic.
First of all, when I called the mileage rate was not quoted to me. Secondly, I detailed the furniture I would be moving from my mother's home in San Marcos to Oceanside. I was told I'd need a 17 foot truck. We definitely could have gone much smaller. They had me reserve the truck and pay by phone. When I got there I still had to wait 30 mins. to complete paper work while the agents were playing with a customer's (or employee's relative's) little girl. Then they took another customer ahead of me after they sent me outside to see the truck. The first truck I was shown, it was difficult for the service man to get the ignition key out. Then after he adjusted the seat for me and I put my belongings in the cab, when I went back into the showroom, the agent couldn't release this particular truck because it wasn't in her "drop down list". The truck I was finally given had the same issue with the key so we couldn't leave the truck. I called the Uhaul place from 12:00pm to 5:00pm on Sunday 6/28/15 getting the recording that the phone system was down. It took us quite awhile to remove the key to leave it in the drop box when we returned the truck.
I normally don't write reviews however I felt the need to do so with this experience.
I rented a truck and during the registration was told the fuel was on FULL. Well after going to inspect the truck my porter Samantha advised the truck was not on FULL but on 3/4 instead. She marked it on my contract and promised she would update in the computer once she got back inside. Something in my head told me she would forget as they were really busy but I had her note on my contract so since I was ready to start my packing and moving I left with my 3/4 full truck. I filled the truck back to the 3/4 mark and turned it in within the requested time frame. When I received my finished contract I noticed I had been charged $42.00 for gas! I immediately called and was given the run around for almost 6 hours before finally someone said they will refund my card. Lets just say this will be my last visit to this location.
Great location, quick attention and service, very friendly and professional.
Reservation was set up by Tim Fouse - mgr of Costa Mesa location. Truck was to support camp for foster children. Oceanside staff was very helpful. I left my cell phone which is the same color as the seat in the truck and they made sure I got it back before I left the lot.
I returned early before store opened and they were already there and working. Excellent, fast service. Thanks
A dedicated Uhaul business is superior to a location that "also" has uhaul rentals available. The staff was well trained. There was a large inventory even on a busy weekend. The equipment and service exceeded my expectations.
actually started my rental experience here. they lined up my pickup of trailer in Grants Pass. Whole rental process from start to finish went very well for me
The staff in Oceanside was great. We came in, they told us what to do, we were hooked up and we left. I can't speak highly enough about the staff in Oceanside.
Hi. I was helped by Krysten Stanton - she did a great job and helped me identify the best return location ensuring it would be open late upon my arrival in Livermore. Great service!
friendly efficient service. no hassle rental
Truck was in good condition.
The young staff were delightful and couldn't do enough to assist in any way. I will highly recommend your company, especially the Oceanside location, to all my friends and business colleagues. The truck was clean, and pleasant to drive. A first rate experience.
I needed a truck on short notice to move some furniture. I used the online system to reserve a 20' truck. The website was fast and easy to use. When I arrived an hour early for the truck the manager that was working the front desk was friendly and processed my order quickly.
The young man that brought the truck to me in the yard was friendly and volunteered to adjust the passenger side rear view mirror.
The truck I was given was very clean. It looked and ran like new. When I returned to the yard a diff rent young man checked the truck in for me. He was very friendly and with the use of a handheld device had the truck checked back in and me out of there with in a minute.
Great experience. I assure you the next time I need to rent a truck in the North County Coastal area of San Diego I am coming to this location!
Helpful and friendly...got us unhooked and on our way.
have a better reservation policy, I lost three hours off my day trying to figure out a uhaul location to get equipment i reserved a week in advanced. Then to get sent 2 hours out of my way to pick up my equipment, only to self discover uhaul located on my 3 hour drive from oceanside to blythe and call myself personally and locate equipment so that i was able to proceed with my original plan of what i reserved to do a week prior. I also was charge 10 dollrs more on my 15"rental then what originally quoted. who do i call about this.
The Ubox was guaranteed to be delivered on a specific date and was not. I was reimbursed $50 each day it was late, that was not sufficient to compensate for the days I had to take off work. I think there should be much better explanation when the reservations are made.
No one that I talked to seemed to have a shred of concern that for 3 days no one knew where are box was located or if and when it would arrive.
the young man who wired my trailer plug was a complete professional and an asset to your company. GREAT customer service!!!!
They were nice but a little slow with the return process.
While the store is roomy with lots of packing items to purchase, the property outside is cramped and there is no place to park your personal vehicle while picking up or dropping off a u-haul. Of course there is street parking so this isn't a huge issue but it is helpful to know if you've never been there before.
Staff was very helpful but truck gas gauge was broken (needle stuck) and so trying to do the right thing and replenish what gas I used, I ended up putting far more gas in the tank than I needed - $25 for 9 miles :-(
All great but the equipment!
this location need better entrances and exits to allow it to flow evenly
This location was fast and easy.It took me maybe 5 min. Excellent.
The cutonmer services was excellent and I wouldnt change a thing. The two ladies at the counter were very helpful in helping me to decide how long I needed the UHaul and explained everyhting so well. The gentlemen who checked us out and in with the truck were polite and professional. Thank you so much!
Overall customer service was excellent!
Very friendly girls at the counter. Ryan one of your techs went over and beyond to get me going when my rear running lights weren't working. His trouble shooting skills were excellent. Thank you Ryan for your professional service. Needed a modulator
Great staff, super helpful and courteous. Only thing that sucked was this branch doesn`t participate in the 1 month free promotion. All good though, the customer service alone made up for it.
Good experience, good product.
Everyone at the Oceanside facility was absolutely awesome and very helpful.
Thank you so very very much
The box arrived damaged but the staff at the Oceanside location was extremely helpful and friendly.
The Mngr and Staff are the best. They are helpful, friendly and go the extra mile to be of assistance. Would recommend to anyone.
I was never notified of the storage boxes after arrival. Staff was rude and I was charged with no receipt or call. Horrible service.
Terrific service. Great communication. Everything was as promised. Very satisfied.
Misled on how long it would take to get our U-Boxes on the road. Was quoted 24 hrs and that has turned into four days without a solid answer. Our belongings held hostage we are at the mercy of Uhaul.
good service, good experience, fair price
Very professional and outstanding customer service. Thank you for the piece of mind.
Nice people. good service.
Staff at Cocoa Florida location very unprofessional, also was charged $89 when Large display on box CLEARLY advertises $59. Staff no help, lame excuses.
The staff at this location are amazing!
In correct Box was delivered late, which caused issues with the hired movers labor schedule. fees were credited back, but made for a long afternoon.
After a 4 month horror story with U-Haul my things arrived in O`Side. The staff was so helpful and made the end of the journey easier. They were wonderful. I only wish all of U-Haul was as good.
Kristin made the experience an excellent one! She was on top of the progress of our boxes to California. She made us have confidence in the U-haul tracking and delivery system. Thank-you!!
Kristen is very helpful. She kept me informed and explained everything, so I understood the whole process.
The staff at Oceanside UHaul provided GREAT service. I highly recommend this business.
I used 3 boxes to move from SC to CA. They were delivered within 10 bus days. I picked up each box from the local U-haul and drove it home, this way I saved $225. I will definitely use U-box again.
George at U-Haul in Oceanside was very helpful. I have requested a copy of my contract verified it was paid and have not yet to received it. That is the only concern, THANKS.
The staff we spoke with at the oceanside facility, Angela, was very helpful. She went out of her way to assist us and answer all of our questions.
I have never experienced such poor customer relations and communication. For your own peace of mind, do not use the U-box method of shipping.
Katie the Ubox delivery gal-AWESOME! Professional and very knowledgable and helped us with questions. She took care of us and we are very pleased. Thank You Katie for making our move so easy!!
Everything went smoothly. I`ll see when I get it back how things were handled. The process up to this point has been great.
The Oceanside UHaul was fine. The staff was very helpful. However, on the other end in West Palm Beach everyone was extremely rude
My box was delivered 3 days after it was confirmed, without padding, and it took two days after arriving to hear that it will take 10 days to deliver from LOCAL storage location. This is inexcusable.
everything went well and quickly, and I would recommend this to anyone moving out of their home state
Lost box. No tracking for a week. Late delivery. Different answer every time we called. Horrible service! We deserve a partial refund. Call me 760-659-8315
I was extremely impressed and will not only be using the service again but have been recommending to all my friends and family to include military personnel.
Most unorganized company I have ever done business with. Ryan, the staff member who delivered was helpful but that is the ONLY positive comment.
This whole experience was awful. I had issues at each uhaul location from packing to receiving. I will NOT being using uhaul again if I can help it.
I did no see the actual storage area so I cannot grade it, but Im sure it must be good after meeting the folks working there and running the show
Should have 2 people at the counter as there always seems to be a line when I have been to the facility.
A computer glitch when I was at the counter trying to complete the paperwork caused me to wait for 45 mins. There were a number of people waiting behind me as well. Systems need upgrading.
George at U-Haul Oceanside worked within my time frame to take care of my storage and would give him a ten out of ten points for overall professionalism, customer service and patience.
I was extremely pleased with the help and service! They made things easy for us, thank you!
U-Box is so new that most of the employees don`t know how to set it up. It took over 2 hours to rent the U-Box. It took several calls to find someone to help set up the U-Box.
Staff didnt really seem personable. Didnt ask how we were upon entering the premises. No hello or how are you. Just what can I do for you.
Sometimes the hours for access were a problem, but I understand storage has to be the same as store hours.
George Jenings the General Manaqer has been very helpful accomadating!
Angela and Deniece did a wonderful job and were so friendly not only to me but to the other customers in line and those that called in while waiting. Wonderful Staff!
We were inconvenienced first day as truck was blocking entrance. No one could help us and we had to come back.