Customer Reviews for U-Haul Moving & Storage of Oceanside
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oceanside
Your staff went out of their way to make sure everything was perfect. Excellent!!
The gentleman that helped me with the trailer and the hitch was awesome.
Clean the trucks inside and out.
This was excellent service and a breeze to pick up and drop off!!
Must be a smoother way to handle a trailer rental.
Process is slow and redundant
This was a busier location, but they were still efficient, prompt and courteous with the return process.
Nothing just keep the standard high.
Youre doing a fabulous job. Keep it up. No complaints.
will rent from you again in the future.
Very helpful and friendly staff, I will be a repeat customer for sure!!!
We needed a truck with a ramp to move a piano from storage at the u haul in San clemente. Fortunately they had one and we were able to swap. Sooooo grateful for that!! I know why piano moving is such a challenge. Probably could not have done it without the ramp. Very helpful and understanding. Definitely will recommend U Haul!!
The yard help was amazing with customer service and courtesy.
Great customer service from the counter to the lot, everyone was very friendly and helpful.
Always a good experience when I go there.
Excellent service overall! Very friendly staff!
George, the Manager, was very kind and helpful. The service was very good.
Everybody was great, check in was great to the lady at the counter will definitely use them in the future.
Make every other U-Haul location learn from this one! Truly an excellent experience with EVERY person on top of their game, alert, friendly, helpful and seemingly happy to work there. Great experience. No idea whey they are SO different from other U-Haul locations but perhaps you guys should figure that out and do something about it!
The folks who assisted me were very professional in all aspects. My only complaint is not in the people but the way computer records are maintained. I've rented the same trailor on many occasions. Each time I rent this item, the data cannot be found and I have to go through hassle of identifying the equip as well as my car. One would think that data should be kept for several months at least. Jim Stephens
Keep up the great service.
Denise was very helpful and speedy, we were on our way in no time. Good thing she extended our time to 3:00, as it turned out, we needed it. Will use this location again.
Quick and efficient - even on Christmas Eve.
Quick easy rental to use on Christmas eve day for an hour or so. Great service, Uhaul is the best!
Very Professional and Quick
Very friendly and helpful staff.
They seemed disconnected with the customer.
Awesome folks at uHaul Oceanside! They do a great job as I often rent trailers from them!
Guarantee you will get what you book
Very efficient and positive experience in dropping off truck. ALL staff were welcoming and helpful in checking in truck.
A great big thank you to Ryan Cicero!! He was quick, professional, friendly and competent. Please let him know how much we appreciate his help and excellent customer service!
They don't allow parking on the site. I was told it would not be safe to park, as my car would probably get damaged if left on site. (most of the parking spaces were filled by uhaul vehicles)
For a facility which is quite large, I feel they should have a proper amount of customer parking. I was required to park a good block away.
Check in was quick and easy as was equipment return. All the employees were friendly and helpful!
Excellent customer service
It rained during my rental and The inside ceiling leaked water everywhere. I counted 4 leaks. The side doors and center.and all around the windshield. It was horrible.
Mileage charge is double other, and a 19' truck does not have a 19' bed, the over hang of the cab is a fraud as far as length.
I have been renting trucks at this site AND at Bob's Gas down the street every weekend for the past month, as I go through a divorce and huge down scale. I cannot give enough praise for the UHaul system: from making the reservation online, pre-checking in, all the way to returning the truck - every step is SO efficiently done and the staff SO incredibly helpful! I LOVE the indicator on the contract, too, that tells me how many gallons to get back to the 1/2 full tank! Your staff deserves recognition in some way - they were the ONE area of this process that I could rely on 100%! Thank you!
Everyone was very helpful. The trailer worked as it should all the way to TN from CA.
They mess up my storage, drop off of equipment and very poor assistance to find out what what I really needed
Best uhaul location in san diego
Very fast drop off service.
I am disappointed with your
Nothing everyone was and is Awesome
Denise (different spelling) was very friendly and helpful, she had excellent customer service skills. I didn't get the correct spelling of her name but I believe she is an Asst. Manager and has been working for UHaul for 5 years and she lived in Oregon for years.
Greatest customer service and the folks all seem to have nice attitudes!!
Can't wait to rent again.
rediculous prices and processes!
All the staff were friendly and helpful.
Nothing! I was absolutely satisfied! I will ONLY use U-Haul.
Front desk (woman) contact was cold, abrasive and not nice. Man outside was super nice. Enjoy him. Very professional.
Stress free rental and pick-up
I was in and out in a big hurry. the workers were extremely efficient and helpful.
awesome staff from office to the guys outside, I will definetly be back!
None. Everything was ready for me and the staff was very helpful
I would definitely recommend.
Wonderful staff to work with
Very busy place, must have happy customers
After hours dropoff was painless. Easy location to get into when traveling nort but horrible if traveling south on 101 Hwy.
Using Uhaul was the only good part of this move. Everyone was fantastic and extremely helpful.
Check in is quick and easy.
Have the option or info for picking up trucks and uboxs at the same location on the website avaliable. Both times I believe I coukd have got the trailer at the location my uBox was at.
The van smelled like tortillas and bum piss. And why advertise $19.95 when it's really $80? Clean the fuckin van and advertise the appropriate price. 60 miles and 2 hours should not cost so much. Great employees though!
Very unsatified with uhaul. Due to your lack of detail, my last four days have been some of the worst days in resent memory.
To start, the truck was not at the requested location. Once I was redirected to another location I was told the truck would not be ready until noon. I was suppose to be on the road by noon. I returned three hours later, at noon, but there was no TT (20 footer).I was offered a 17 footer and a trailer, which was impossible to use since there was no ramp. So I had to leave a portion of my belongings in California. Also since there was the delay, I packed my whole house by myself, since my help was also on a timeline and lastly it cost me over $350 due to your lack of cordination...
Due to you company's mix up, it cost me two days of my life,
Have the truck there when it is suppose to be. CALL customer if not going to be there. Guy knew the truck was not going to be there and didn't call us. I had called the day before and he had assured me truck would be there. This after truck not a location of first reservation. Had to drive 30 miles to this place then the guy tells us if we want a truck we have to go 30 more miles away to get it. After getting VERY UPSET an employee went to get it. We waited 2 hours then were given a truck with barely enough gas to get back to where we started. Asked who was going to pay for extra gas to get back where we started and he said you are.THIS PLACE SUCKS!!!!!!!
Staff was very customer service friendly, very helpful, will go to that same location next time and/or refer a friend. Thank you all, José ??
I dropped off the Uhaul after business hours. I did not have any interactions with the personnel.
This location needs no help, always very helpful and knowledgeable
have a better crew to work this place. Some that can (want) to work. and nit just sit in front of a desk and be on a phone.
When you reserve a truck it should be there and available. To wait more than 2.5 hours is ridiculous. Supposedly we received a $50 payout for waiting, but I have to wait to see my credit card statement to be sure because the front desk apparently doesn't process the paperwork. The outside staff was good, inside staff I would rate below average.
Cooperation between indoor and outdoor personnel was very efficient. The entire rental and return process was nearly seamless, and the equipment was well maintained.
I walked away feeling like the whole move couldn't have gone easier.
Friendly, check the truck in very quickly and gave us our receipt. Great customer service
Let us know on check in that we can 'drop off' vechicle rather than need to wait until the center opened again. We'll know next time, let others know ahead of time for their ease of experience.
The only suggestion I have is to clean the inside of the cab. The interior was clean, however there was a smell of smoke. This is hard for someone that has asthma, me.
The vehicle was dirty, both inside and out, and had a dent on the right side center of the bad that was not documented, but that's why we have digital cameras to document it with time and date for scrutiny if accusations arise. The left rear tail light was also cracked but was tagged. The cab was dirty with dust all over the dashboard and console-panel. ... But all in all it served it's purpose. No real complaints other than which I listed for corrective measure for performance.
Storage for 2 years. Opened box and everything was as it was. No dust on boxes which told be the container had good seals. Got what I paid for - meaning service was rendered properly.
There was communication problems here and the gal who processed me was a little cold as her customer relation could have been better.
Great people. Great location. Only thing I would recommend is for corporate to update their computer system to make the process quicker and smoother when you have repeat customers each week that have to show their licence and their rep has to type the data in.
The young lady (haley?)who checked me in was excellent. She was extremely efficient and friendly. Colton was awesome too. He really made sure I was good to go once I had the pickup. Both were really customer focused and it was a notably different experience vs. What I have had To go thru in the past. I was so pleasantly surprised! Please let them know
customer service was great. I think the prices are expensive though. I only moved to the next town over but had to make 3 trips to my new house with the uhaul and kept the truck for two days. $180 seems like a lot though.
Easy-I made the reservation online. Great customer service when we arrived, Haley was very friendly & cheery. The pick-up & drop-off were easy. You mad my moving day simple.
My preferred location no matter what town I'm in.
The box arrived damaged but the staff at the Oceanside location was extremely helpful and friendly.
Very efficient. All went without a hitch. Thank you.
I have rented from them several times and they are always great
The rental trucks use a large amount of fuel. I drove about 38 miles on the last truck and it uses 9 gallons of gas. I did t gun the engine and didn't leave the engine running when the vehicle was being loaded and unloaded. Also, of the last half dozen rentals, the inside windows were filthy. Perhaps you could pay someone to clean the interior of the trucks better.
Called to reserve a pickup truck and car trailer for a one way trip. Employees failed to inform me that pickup truck is not available for one way trips. Gave me a 14ft box truck which was way too big for what I needed. Employee then brushed it off like it was my fault for not knowing. Should of told me the day of reservation. Now I got stuck with a gas hog and spent $200+ dollars in gas!
Make sure a dolly is in the truck. When I got to my location to load there was no dolly. I had to find one which I did at the storage space.
I don't believe there is much room left for improvement. Very impressively knowledgeable staff.
The only suggestion I can think of is to advise the customers (during the reservation process) of the insurance policy. so they can check with their own Ins..Co. for possible coverage
Look forward to use U-HAUL next time.
The Mngr and Staff are the best. They are helpful, friendly and go the extra mile to be of assistance. Would recommend to anyone.
I was never notified of the storage boxes after arrival. Staff was rude and I was charged with no receipt or call. Horrible service.
Terrific service. Great communication. Everything was as promised. Very satisfied.
Misled on how long it would take to get our U-Boxes on the road. Was quoted 24 hrs and that has turned into four days without a solid answer. Our belongings held hostage we are at the mercy of Uhaul.
good service, good experience, fair price
Very professional and outstanding customer service. Thank you for the piece of mind.
Nice people. good service.
Staff at Cocoa Florida location very unprofessional, also was charged $89 when Large display on box CLEARLY advertises $59. Staff no help, lame excuses.
The staff at this location are amazing!
In correct Box was delivered late, which caused issues with the hired movers labor schedule. fees were credited back, but made for a long afternoon.
After a 4 month horror story with U-Haul my things arrived in O`Side. The staff was so helpful and made the end of the journey easier. They were wonderful. I only wish all of U-Haul was as good.
Kristin made the experience an excellent one! She was on top of the progress of our boxes to California. She made us have confidence in the U-haul tracking and delivery system. Thank-you!!
Kristen is very helpful. She kept me informed and explained everything, so I understood the whole process.
The staff at Oceanside UHaul provided GREAT service. I highly recommend this business.
I used 3 boxes to move from SC to CA. They were delivered within 10 bus days. I picked up each box from the local U-haul and drove it home, this way I saved $225. I will definitely use U-box again.
George at U-Haul in Oceanside was very helpful. I have requested a copy of my contract verified it was paid and have not yet to received it. That is the only concern, THANKS.
The staff we spoke with at the oceanside facility, Angela, was very helpful. She went out of her way to assist us and answer all of our questions.
I have never experienced such poor customer relations and communication. For your own peace of mind, do not use the U-box method of shipping.
Katie the Ubox delivery gal-AWESOME! Professional and very knowledgable and helped us with questions. She took care of us and we are very pleased. Thank You Katie for making our move so easy!!
Everything went smoothly. I`ll see when I get it back how things were handled. The process up to this point has been great.
The Oceanside UHaul was fine. The staff was very helpful. However, on the other end in West Palm Beach everyone was extremely rude
My box was delivered 3 days after it was confirmed, without padding, and it took two days after arriving to hear that it will take 10 days to deliver from LOCAL storage location. This is inexcusable.
everything went well and quickly, and I would recommend this to anyone moving out of their home state
Lost box. No tracking for a week. Late delivery. Different answer every time we called. Horrible service! We deserve a partial refund. Call me 760-659-8315
I was extremely impressed and will not only be using the service again but have been recommending to all my friends and family to include military personnel.
Most unorganized company I have ever done business with. Ryan, the staff member who delivered was helpful but that is the ONLY positive comment.
This whole experience was awful. I had issues at each uhaul location from packing to receiving. I will NOT being using uhaul again if I can help it.
I did no see the actual storage area so I cannot grade it, but Im sure it must be good after meeting the folks working there and running the show
Should have 2 people at the counter as there always seems to be a line when I have been to the facility.
A computer glitch when I was at the counter trying to complete the paperwork caused me to wait for 45 mins. There were a number of people waiting behind me as well. Systems need upgrading.
George at U-Haul Oceanside worked within my time frame to take care of my storage and would give him a ten out of ten points for overall professionalism, customer service and patience.
I was extremely pleased with the help and service! They made things easy for us, thank you!
U-Box is so new that most of the employees don`t know how to set it up. It took over 2 hours to rent the U-Box. It took several calls to find someone to help set up the U-Box.
Staff didnt really seem personable. Didnt ask how we were upon entering the premises. No hello or how are you. Just what can I do for you.
Sometimes the hours for access were a problem, but I understand storage has to be the same as store hours.
George Jenings the General Manaqer has been very helpful accomadating!
Angela and Deniece did a wonderful job and were so friendly not only to me but to the other customers in line and those that called in while waiting. Wonderful Staff!
We were inconvenienced first day as truck was blocking entrance. No one could help us and we had to come back.