Customer Reviews for U-Haul Moving & Storage of Ontario
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ontario
reservation was not handled well by another location, but this location went out of their way to make things right.
the service tech was good and listened to my complaints and corrected the problems .I will be doing business with you in the near future..thank you U Haul
Contact profession and friendly.
Excellent service, and will rent there again.
More front counter people.Wait time excessive. Only one person at counter on both my visits.
Grant was very helpful and knowledgeable.
I'll be back. Great people , great service!!
I rented and returned a utility dolly on the same day. When I returned the dolly, a representative was helping another customer and asked to take my last name and check in the dolly as soon as he finished the customer he was currently helping. I thought that was great initiative and gave him my name and left.
Two days later I receive a call from corporate asking when I was going to return said dolly. I then proceeded to call the location and have them clarify the mix up, at which point I was still not upset.
The representative at the location said he could not help me and transferred me to corporate. After being on the phone with corporate for 30 min, corporate said they could not help me and recommended I call the location.
At this point I was extremely upset, I had to drive to the location before work, speak with a rude representative who stated "that it wasn't a big deal" and get everything cleared up.
Complete incompetence from multiple team members and lack of operational control of this location if you ask me.
I will never be using Uhaul again.
We ordered boxes online and I returned the unused boxes to this location. They did not know how to refund the money since the boxes were not purchased at their store. I was there for ONE HOUR and TWENTY MINUTES as they tried one thing after another to get the computer to accept the return. After the second try they should have handed me the money and let me walk away. (I had the boxes and the receipt that came with them showing that I had paid.) Instead they suggested that I needed to come back with my internet confirmation, or that I should come back on Monday when they could call the helpline, or that they would hold the boxes and credit me at some future time. I shouldn't have to go through that to return boxes. Getting your system to work is not my problem. The staff was frustrated and trying to be helpful but obviously not trained properly.
Worked directly with the general manager, Grant Peeters, who was helpful and accommodating.
Have more variety of options and prices for elderly. And disabled .
left location with 1/3 tank of gas, returned vehicle with 1/2 tank of gas. i asked for a simple credit of $15.00 or 3 gal of fuel. was told to fly a kite, was a benefit of uhaul for the next customer. but if lower than 1/3 of fuel you would sure charge me $30.0 plus $5.50 a gal to refuel. $1.00 a mile total bill $187.00.$15.00 credit you people are unbelieveable
From online check in to truck rental return, all went well. Pleasant, profession staff.
Nothing. Everything was fine. The truck was clean. especially the cab. easy in and easy out. Checkout was fast.
Both the gentleman at the counter and the young man who hooked up the trailer were very professional and courteous. Keep up the good work.
It was the best experience I very ever had
Grant did an awesome job and was professional. U-Haul offers some really great value and service for the price of open top trailers.
Scary neighborhood for after hours drop off
Truck was very very dirty and had cigarette ashes in the ash tray.
your office was the best out of 5 other that ive had to used, custmoer service was the best
your store was the best out of 5 other that ive been to customer services was the best
This was the best rental experience I've had. The truck was incredibly clean and comfortable. It was new as well which made the drive that much better. The staff was helpful and we were in and out in under 20 minutes at both the pick up and drop off locations. I wish all of my past experiences were this great.
cant think of anything that would make it better the guys were nice and profesional
My experience was very good. The only draw back was the location it self. This location is some distance from my house and not in the best part of town.
Great service, very fast and well mannered. Thank you.
My experience was very positive. and your staff were very antentive to my rental need. We can all improve, but I can't think of any at this point. Thanks again.
Miguel B. Nicasio
I told my agent to write my est for 100 miles . He wrote it up for 60 . So my bill went from 87 to 129 not good.
Everthing thing else was very good .
Perhaps a cold glass of water...LOL No, everything was great!! the the employees did a fantastic job...
Customer service representatives were very knowledgeable and friendly
Provide more information, answer the phones so the service center doesn't transfer you 4x in 45 minutes. Don't try and tell customer that the movers they hired have to take the ubox to a location that ships. Many issues came up when trying to get information.
I found the interior to be very clean. the exterior was clean but had a film of dust on it. a quick rinse would have been nice.
Truck we had the air conditioner or heater did not work, there were a ton of food crumbs in the glove box and the passenger was broken. Once you got it open the passenger would get stuck trying to open it again.
You need more people working.
They didn't have the truck I reserved
Customer service was fantastic...keep up the great work!
You guys are always available when I'm in need of a trailer thanks
The alignment was extremely off. I did inform the company re this issue.
Completely unacceptable. I waited in line for an hour and 45 minutes just top pick up my truck. I will never rent from this location again and will advise friends and family they should not either.
Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.
The only thing I would like to add is, the trk I rented mirror drivers side, was really lose. I had to keep adjusting it. Beside that, I have rented from u-haul many times before, and will continue to to rent from u- haul
The inside of the truck had some issues being dirty/not swept out. But the manager there was awesome and really took the time to listen to me and help me out.
The wires for lights had been crushed so when connected there were no lights. The attendant so quick to swap that wire extension to get the lights working to get me on my way.
Equipment was ready to go. The staff was friendly and courteous.
I waited behind 8 people for a RESERVED truck...that equated to over an hour in line!
i rented a car hauler. Yard person did not fully explain the operation of the trailer. I did not know the fenders folded down so you could open the car door after the car was loaded on the trailer. I had to crawl out of the window of the car.
Excellent customer service. The man behind the counter very knowledgeable and professional.
I chose a different place, closer to where I am moving to. They gave me this place instead at the last minute where I have to make extra mile to drive. My experience at this location is flawless, no concerns about the drop-off because it is open, and I think is safe, cameras everywhere, a plus. Don't mind coming here again, if I have to use the equipment closeby.
No suggestions. They were great.
Nothing, it was an easy pickup and return.
The Customer Service representative who works there was excellent today. He really explained in detail the rental procedures for the van that we rent. I also asked about the storage policy and he was super organized. The gentleman was friendly and knowledgeable about his work. He helped make both the van and storage rental a fast and easy process that made a dreadful moving experience into something that I actually enjoyed today. Keep up the good work U-HAUL! Excellent Customer Relations-Excellent Customer Support-Excellent Customer Service!
When I first called to obtain a quote, the rep. was helpful and gave me a good estimate. I called again less than 24 hours and they gave me an estimate double than the original one. I went online and was able to get a better estimate. Rep need to do a better job advising their customers better rates if they can drop it off somewhere else
Randy provided service with exceptional focus on customer satisfaction.
Great customer service.. Your employees were helpful, friendly and professional
the rental units outside was faded and scratched.looked like it could use a lil TLC. the inside of unit was clean.
Grant from you Ontario location is a very good, well rounded professional. He made my experience pleasant.
Always a Holt uhaul happy customer
excellent customer service keep up the good work thank you
I got the auto transportation. I had many issues with it. First of all the belts to fasten the front tires were way to short. I had to spend much more money out of my pocket to secure the front wheels. I called 5 different phone numbers (U-haul customer service, Temecula offices, Ontario) and no one helped me, three of those 5 were so rude and literally told me... "Oh, well... it is what it is, you need to try to find a way to secure the front wheels on your own!!!!!!" I even paid insurance which cost me $98.00 dollars. I am very disappointed, I definitely request some discount for the service. Please contact me at your convenince.
Loved it! Loved how all the employees treated me!
would like my account credited for actual charges done
a little sooner. My account has yet to be changed from
the holding amount.
I'm an Avid costumer of the courteous, professional and dilegent staff if HOLT UHaul
The customer service guys are awesome, very helpful, very informative and nice.
The staff did a great job at helping us.
General manager Mr. Grants was very friendly and professional. I rented a truck and was done in 10 minutes. Thank you for the speedy service.
The management went above and beyond to help me. Thank you.
Perhaps more information on the dashboard could be included.
The sterling wheel was not even aligned so you had to drive turning a bit to the right so the truck can go straight. The truck had some issues starting up.
This site has great staff and I wouldn't change a thing!
Everything went well. the gentleman who helped me was very professional and helped me getting set up and ready to go. i was there less than 30 minutes. he noted that the driver side fender of the trailer was dented or bent a bit and noted that. Had no problems on the trip from Ontario, Ca. to northern Oregon.
Nothing. Very easy and efficient and the equipment is always in good condition. Employees were very nice and professional.
The guy that helped us was great. He was very competent and took care of everything we we needed for our move in a very timely and friendly manner. Moving is already very stressful and exhausting & he made that part of our move worry free!!
Keep the person who assisted me, he is diligent and very professional
Don't cheat on customers rate . I was told a rate 100.00 dollars cheaper than what I paid during contract, when I called back for reimbursement they denied my original rate. I would never rent truck or any other service or product from you'r company again and do not recommend you to anybody at all.
Always very fast and friendly location.
All of the staff was very helpful and through. Excellent job! Thank you!
I had to come inside to get the return finalized since I had waited for 5 minutes and noone came out
Excellent and friendly staff at this location.
I had a great experience first time using this location. I have moved a few times during last few years and I have always used uhaul. And I must say this location is exceptional. I went with a 17 footer reserved. The gentleman pull out my truck immediately noticed there's a flat tire. He replaced my 17 footer with a 20 footer for the same price. The 20 footer I got was practical new! The customer service was prompt and polite. Definitely recommend my friends to use this location.
they were so helpful and easy to work with! If we ever have to get a Uhaul in CA again, we will go through them.
everything worked out perfect and smooth for me. Thanks
The workers should check the equipment before is rented out and make a comments in their computer. I was going to get charged for returning a
They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location
We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.
Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.
Staff was very helpful, understanding accommodating.
Great People, Great Place
I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site
Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units.
I had a problem with my access card and it was promptly corrected.
Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.
They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you
They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service
Wonderful Management! Store clean and well stocked.
Customer service was helpful and considerate. Move in was quick and convenient.
We had an excellent experience and are grateful to the manager for all of his help.
We had an excellent experience and are grateful to the manager for all of his help.
I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::
Very friendly and helpful employees
with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning
VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER
Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com
We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.
ALEX is the reason I will bring my business back!! Thanks Alex!!
need better access to top storage
The unit was infested with giant roaches and mold and mildew, my things are ruined.
u need an elevator access for us older people I was mislead in when I made reservation that I would have a space downstairs it was 2 small lockers
2nd floor entrance to rooms there is a beam that one has to duck in order to get to the rooms. i find it an inconvenience dangerous especially when moving large furniture.
ALL OF THE STAFF WAS VERY HELPFUL AND COURTEOUS.
This facility was excellent till i was cleaning out. My explination will be in an email, was too long for box. i guess the employees only focus when the manager is around.
Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!
the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.
an employee Frankie i belive his name is , was so helpful with my storage needs, any questions i had he had an answer that fast, very friendly and understanding of people needs. Thanks Frakie
the guy helping me out was VERY down to earth and explained to me any question that i had,
My only complaint is the exceedingly long wait time in line at the desk...most of the time.
GREAT STAFF, very helpfull
the manager alan stroik and staff were outstanding in assisting me with everything i needed for my storage needs! thank you so much! ceejay
Excellent storage facilities. No DUST,NO BUGS,NO RODENTS.My belonging were very secured for a year and a half,which made me feel secure.Thank you,Alan,Robert and the rest of the crew.
I had a very unpleasant experience. My delivery scheduled for Friday,never arrived. I was on hold for over 70min and the day it was finally delivered, it was late again with no call.
The problem there was the low ceiling entry into my area. Bumped my head twice over the time I stored my stuff there--the first bump was concusive so feel that is something that should be amended!
When I rented the truck, the fuel was only 1/4 full. I had expected the truck to be fully fueled.
I was very pleased with the service I received. Alan and the other staff were very helpful and courteous. :-
This facility was well maintained and all the staff was very helpful and showed concern for my needs.
The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!
The information I received about free storage was misrepresented, only allowing one of the smallest second story storage spaces available for me to rent.I did not appreciate the service.
Everything was great, except the wait to to check in to access the unit. The counter always seemed to need more people. Thank you!
I received excellent service from Robert form beginning to end
Very nice people working at this facility.
Customer serive at this location is very poor and they do not give out accurate information.
VERY HELPFUL AND FRIENDLY SERVICE
I have had my storage unit for over 5 years and have been very happy with the service provided by the staff and management.