Customer Reviews for U-Haul Moving & Storage of Ontario
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ontario
Customer service was fantastic...keep up the great work!
You guys are always available when I'm in need of a trailer thanks
The alignment was extremely off. I did inform the company re this issue.
Completely unacceptable. I waited in line for an hour and 45 minutes just top pick up my truck. I will never rent from this location again and will advise friends and family they should not either.
Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.
The only thing I would like to add is, the trk I rented mirror drivers side, was really lose. I had to keep adjusting it. Beside that, I have rented from u-haul many times before, and will continue to to rent from u- haul
The inside of the truck had some issues being dirty/not swept out. But the manager there was awesome and really took the time to listen to me and help me out.
The wires for lights had been crushed so when connected there were no lights. The attendant so quick to swap that wire extension to get the lights working to get me on my way.
Equipment was ready to go. The staff was friendly and courteous.
I waited behind 8 people for a RESERVED truck...that equated to over an hour in line!
i rented a car hauler. Yard person did not fully explain the operation of the trailer. I did not know the fenders folded down so you could open the car door after the car was loaded on the trailer. I had to crawl out of the window of the car.
Excellent customer service. The man behind the counter very knowledgeable and professional.
I chose a different place, closer to where I am moving to. They gave me this place instead at the last minute where I have to make extra mile to drive. My experience at this location is flawless, no concerns about the drop-off because it is open, and I think is safe, cameras everywhere, a plus. Don't mind coming here again, if I have to use the equipment closeby.
No suggestions. They were great.
Nothing, it was an easy pickup and return.
The Customer Service representative who works there was excellent today. He really explained in detail the rental procedures for the van that we rent. I also asked about the storage policy and he was super organized. The gentleman was friendly and knowledgeable about his work. He helped make both the van and storage rental a fast and easy process that made a dreadful moving experience into something that I actually enjoyed today. Keep up the good work U-HAUL! Excellent Customer Relations-Excellent Customer Support-Excellent Customer Service!
When I first called to obtain a quote, the rep. was helpful and gave me a good estimate. I called again less than 24 hours and they gave me an estimate double than the original one. I went online and was able to get a better estimate. Rep need to do a better job advising their customers better rates if they can drop it off somewhere else
Randy provided service with exceptional focus on customer satisfaction.
Great customer service.. Your employees were helpful, friendly and professional
the rental units outside was faded and scratched.looked like it could use a lil TLC. the inside of unit was clean.
Grant from you Ontario location is a very good, well rounded professional. He made my experience pleasant.
Always a Holt uhaul happy customer
excellent customer service keep up the good work thank you
I got the auto transportation. I had many issues with it. First of all the belts to fasten the front tires were way to short. I had to spend much more money out of my pocket to secure the front wheels. I called 5 different phone numbers (U-haul customer service, Temecula offices, Ontario) and no one helped me, three of those 5 were so rude and literally told me... "Oh, well... it is what it is, you need to try to find a way to secure the front wheels on your own!!!!!!" I even paid insurance which cost me $98.00 dollars. I am very disappointed, I definitely request some discount for the service. Please contact me at your convenince.
Loved it! Loved how all the employees treated me!
would like my account credited for actual charges done
a little sooner. My account has yet to be changed from
the holding amount.
I'm an Avid costumer of the courteous, professional and dilegent staff if HOLT UHaul
The customer service guys are awesome, very helpful, very informative and nice.
The staff did a great job at helping us.
General manager Mr. Grants was very friendly and professional. I rented a truck and was done in 10 minutes. Thank you for the speedy service.
The management went above and beyond to help me. Thank you.
Perhaps more information on the dashboard could be included.
The sterling wheel was not even aligned so you had to drive turning a bit to the right so the truck can go straight. The truck had some issues starting up.
This site has great staff and I wouldn't change a thing!
Everything went well. the gentleman who helped me was very professional and helped me getting set up and ready to go. i was there less than 30 minutes. he noted that the driver side fender of the trailer was dented or bent a bit and noted that. Had no problems on the trip from Ontario, Ca. to northern Oregon.
Nothing. Very easy and efficient and the equipment is always in good condition. Employees were very nice and professional.
The guy that helped us was great. He was very competent and took care of everything we we needed for our move in a very timely and friendly manner. Moving is already very stressful and exhausting & he made that part of our move worry free!!
Keep the person who assisted me, he is diligent and very professional
Don't cheat on customers rate . I was told a rate 100.00 dollars cheaper than what I paid during contract, when I called back for reimbursement they denied my original rate. I would never rent truck or any other service or product from you'r company again and do not recommend you to anybody at all.
Always very fast and friendly location.
All of the staff was very helpful and through. Excellent job! Thank you!
I had to come inside to get the return finalized since I had waited for 5 minutes and noone came out
Excellent and friendly staff at this location.
I had a great experience first time using this location. I have moved a few times during last few years and I have always used uhaul. And I must say this location is exceptional. I went with a 17 footer reserved. The gentleman pull out my truck immediately noticed there's a flat tire. He replaced my 17 footer with a 20 footer for the same price. The 20 footer I got was practical new! The customer service was prompt and polite. Definitely recommend my friends to use this location.
they were so helpful and easy to work with! If we ever have to get a Uhaul in CA again, we will go through them.
everything worked out perfect and smooth for me. Thanks
The workers should check the equipment before is rented out and make a comments in their computer. I was going to get charged for returning a
They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location
Great place to rent uHaul equipments!
This is my second time at this location, it is everything I woudl expect. Unlike your Buena park location that rips people off and you as a company backs them.
On 12/12 I called the uhaul service to reserve a moving truck for 12/14. At the time there was no truck available in my area. I was advised that I'd get a call within 24 hrs. I was not called and on 12/13 I called in the evening. After speaking with an service agent I was sent a text message of the local location that had my truck.. I called that location that same evening and they confirmed. The next morning 12/14 (move day) I received a call that my reserved truck was given to someone else and that I had to go to a location 7 miles further away. This was a major in convince because I was already on my way to the original promised location. At the end I had to pay for those extra miles both pick up and drop off (14 miles). I feel I shouldn't have to incurred these further charges because of a mistake on uhaul. Not to mention the extra gas I paid to compensate for the extra driving
make sure the truck is not tagged with obscenities
Everything went well. No improvements to mention
Get newer trucks the truck I got was very slow
Had trouble with the dolle wheels where bad but when I came back they took of the $10 to rent it but all it was good it just seem that they need more help to get in and out always a long line maybe bad timeing on my part but I keep coming back
Grant was very knowledgeable and helpful.
The people were wonderful. The first van checked out to us I had to return after getting 10 minutes away: check tire pressure light and I could not shift into reverse. New van-7,000 miles on it. Turns out it had been previously reported stolen. It had been mistakenly put back into service. That cost me about 40 minutes, but it all worked out fine. The folks behind the counter took care of us. I would go back again, this time I will check out all the gears.......... Stuff happens- you know.
they were not ready when i arrived all the info i put on the reservation was not on their system and had to be redone,this I believe was u hauls fault not the location
one of the trailers I rented did not have running lights, the brakes worked and so did the turn signals. and the person who hooked it up and checked us back in argued that they did work.
The fact is he did not check them with us on either of the trailers.
And when we returned them he asked us to back them into the Trailer area - one we did but I refused to back up the second - and take the liability of the trailers on site - NOPE! I thought that was against company policy.it was U-Haul Truck and Trailer.
provide clarification for fees related to miles, and a discount to customers that only utilize two hours of rental. This vehicle was to be returned before three pm and was returned by 11:00. I will now seek out car rental agency which would have no mileage fee verses seeking U-Haul again.
While they were very nice and helpful, even when our registration request was changed by someone without our permission. They went out of their way to help us find the truck size that we needed.
We waited about an hour for our truck rental. One man behind the counter and one filling butane and checking out rentals.
Customer service was outstanding. Went there several times and they were great. They took the time to show me things like how to use the tie downs. The manager took the time with employees to make sure they were properly trained.
I made the reservation online and made several trips to the store for packing materials. Everyone we talked with was courteous and helpful with this truck rental and buying packing materials.
Grant and Robert and Marcelio are very professional and they are an asset to your company. I will continue to rent trucks from that location.
Your company did not have the 18 foot truck that i needed and was told your company did not make this, if you could relate this to headqaurters that would be great.
Friendly service and very helpful
Your location was very helpful and made my move as easy as can be. You have a customer for life..
this location was great took 3 min to check it in but tried to deliver it at another location and they would not take it they called your customer service people and again the girl I had to talk to was rude and sarcastic and didn't care about what I had to say I never had such bad customer service with your company in the past but I will think twice before using your service again
We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.
Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.
Staff was very helpful, understanding accommodating.
Great People, Great Place
I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site
Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units.
I had a problem with my access card and it was promptly corrected.
Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.
They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you
They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service
Wonderful Management! Store clean and well stocked.
Customer service was helpful and considerate. Move in was quick and convenient.
We had an excellent experience and are grateful to the manager for all of his help.
We had an excellent experience and are grateful to the manager for all of his help.
I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::
Very friendly and helpful employees
with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning
VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER
Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com
We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.
ALEX is the reason I will bring my business back!! Thanks Alex!!
need better access to top storage
The unit was infested with giant roaches and mold and mildew, my things are ruined.
u need an elevator access for us older people I was mislead in when I made reservation that I would have a space downstairs it was 2 small lockers
2nd floor entrance to rooms there is a beam that one has to duck in order to get to the rooms. i find it an inconvenience dangerous especially when moving large furniture.
ALL OF THE STAFF WAS VERY HELPFUL AND COURTEOUS.
This facility was excellent till i was cleaning out. My explination will be in an email, was too long for box. i guess the employees only focus when the manager is around.
Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!
the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.
an employee Frankie i belive his name is , was so helpful with my storage needs, any questions i had he had an answer that fast, very friendly and understanding of people needs. Thanks Frakie
the guy helping me out was VERY down to earth and explained to me any question that i had,
My only complaint is the exceedingly long wait time in line at the desk...most of the time.
GREAT STAFF, very helpfull
the manager alan stroik and staff were outstanding in assisting me with everything i needed for my storage needs! thank you so much! ceejay
Excellent storage facilities. No DUST,NO BUGS,NO RODENTS.My belonging were very secured for a year and a half,which made me feel secure.Thank you,Alan,Robert and the rest of the crew.
I had a very unpleasant experience. My delivery scheduled for Friday,never arrived. I was on hold for over 70min and the day it was finally delivered, it was late again with no call.
The problem there was the low ceiling entry into my area. Bumped my head twice over the time I stored my stuff there--the first bump was concusive so feel that is something that should be amended!
When I rented the truck, the fuel was only 1/4 full. I had expected the truck to be fully fueled.
I was very pleased with the service I received. Alan and the other staff were very helpful and courteous. :-
This facility was well maintained and all the staff was very helpful and showed concern for my needs.
The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!
The information I received about free storage was misrepresented, only allowing one of the smallest second story storage spaces available for me to rent.I did not appreciate the service.
Everything was great, except the wait to to check in to access the unit. The counter always seemed to need more people. Thank you!
I received excellent service from Robert form beginning to end
Very nice people working at this facility.
Customer serive at this location is very poor and they do not give out accurate information.
VERY HELPFUL AND FRIENDLY SERVICE
I have had my storage unit for over 5 years and have been very happy with the service provided by the staff and management.