Customer Reviews for U-Haul Moving & Storage of Ontario
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ontario
The trailer was old and damage side n front rails bend up to 7 inches to the inside of the trailer making hard to loaded the trailer . P.S why we paid insurance if the equipment we rent is going to be damage.
I was extremely impressed with the professionalism and efficiency of the personnel that assisted me. I will continue using U-Haul and recommend highly to all my friends and family..Thank you for making a difficult experience, easy.
They have a very good customer service and they want a very kind
Was not able to add the info about a 2nd driver to MyUhaul.com after I made the original reservation
Had to wait 45 min while they fixed the truck reserved for me before they gave me a different truck. Gave a smaller truck at a discounted rate. But the time put me behind schedule.
Make sure all functions on the trucks work.
The gas tank was marked as "full", which I accepted because I wasn't familiar with the incredibly old fuel gauge. It turns out that when I refilled it, I probably added another six gallons to the tank that wasn't filled entirely. Even with that old truck, it should have gotten just two miles per gallon. The attendant didn't even attempt to make things up to me.
Overall great experience and great customer service. Thank you
The person backing out our u-haul before use completely scraped along the side of the truck next to it. We commented that there were new scratches that needed stickers on them, but they said not to worry about it. Strange.
Thank You for the friendly service and the use of the Dolly was awesome I appreciated it
We pointed out that the gas gauge was off from what their paperwork showed, and asked to have it adjusted. After we returned the truck (after hours), we found we had been charged for gasoline even though we had replaced the gas to the actual mark on the gauge. In all, we paid for 5.5 gallons of gas to use a truck for a total of 22 miles!
Customer service is poor. The boys, and literally act like boys, were laughing with and at each other while attending to customers; yawning and talking at the same time while responding to inquiries; providing random answers without listening to the questions; and requesting signatures without providing information as to what customers' were signing. Please train them on professionalism, work ethics, and knowledge about their work. They need adult supervision constantly.
Update online records better. Many locations closer to me said they had the truck I needed and they didn't. Had to drive further away to this location for the truck I needed.
Everyone that I interacted with was very courteous and extremely helpful. It is a pleasure to do business with a company (location) that values their customers.
For me is Ok! very good service!
Awesome customer service !! Great business hours !!
Great experience. Called 15 minutes before I arrived and made reservation. Truck was available, only took 5 minutes to pay and sign paper work. Quick and easy. Will definitely come back .
I was charged a fee for not having the fuel at the correct spot even though we filled it past the spot required right before we dropped it off. I called them about it and they said someone would get back to me and no one ever did. They ripped me off!
Truck had torn gas valve when given to us. We didn't find out until we were halfway to our location. It caused 3 hour delay in getting us to our final destination. I would be wary of the trucks there.
The customer service rep which helped me at the end when I turned in my truck was excellent! !!
Make it a little easier to understand where to take the truck. But it's probably just me. I get lost easily.
Same Thing You Did For Me. Check Them In, Check The Equipment, Get Them Out!....tHank you.
I was notified the rental was good for 24 hours and they started calling me saying i needed to return it at a particular time not once but twice.
Customer service I thought was very good both on rental and return. Personnel very polite and efficient.
I rented a 10' from Ben's U-Haul in Rancho Cucamonga not realizing it didn't have a ramp. They helped me register a 10" in the Victoria Ln. location but unfortunately someone was picking it up just as my reservation went in. The Victoria Ln. location help find a replacement and arranged a reservation at the Ontairo, Holt Ave. location.
So all around helpful people at each location. Only negatives were that the offices didn't run A/C so it was actually cooler outside than in but I felt worse for the employees than compared to my few minutes in their buildings.
Other than that the truck I received had a very strong cigarette smell and unfortunately it had badly permeated the A/C and the smell was way worse with the A/C on...and it was a hot day.
Other than the smell the truck was clean and in good condition. All scuff and dents were already marked, more through than I would have expected, even the smallest of spots. This was comforting knowing that the crew did good inspections on the vehicles.
Overall very pleased, but let those employees have some A/C, they deserve it.
I had no issues, all questions were answered and additional help was offered.
This particular U -haul I use to dread, and haven't been in years. I went today and was in and out and that never happened before. Yes I would recommend this location
Truck had 1/4 tank. I refueled to get home and have fuel to return. Approx. $40.00 remaining in tank. But, no refund for extra fuel. Paper said "Estimate". Did not state "Do Not Exceed". Some Day this is going to be a Class Action Lawsuit. U Haul is ripping people off for fuel. This is not passed on to the next customer. This is something U Haul uses and keeps.
Unfair Business Practice! Bad Fuel Policy! I will not recommend U Haul to friends and family... Time to look elsewhere. Attendants are relying on a verbal mention of the policy when they tell people the rental charge. Who reads all the fine print with a bunch of other customers in line behind them? Who drives a truck with 1/4 tank of fuel?...
the wiring on this trailer is completely broken. the rental assistant steve was great and helped fix one side of the lights before I left on my rental but I soon discovered that the other side was also not working. Many wire were cut and I spent an hour on the side of the road in the dark trying to get them working.
explain gas fillup before return.......did not know in advance of return
I went inside the office and a lady just ignored me and kept on sweeping the floor. It is important to say hi or good morning to a customer. Later, a nice young man came in with a smile and helped me with high energy. He shows respect and knows what he is doing. The van was dirty but it is not a concern for me. I don't expect much of a cargo van. The fuel level on paperwork is much higher than the van's fuel level indicator. I mentioned it to the same young man and he corrected it by pen on the paperwork. He apologized and he was polite. This kind of mistake is like cheating the customer on purpose. I don't mind bring the van back with the same level or more but the paperwork has to match with the gauge. Overall, i really like this particular U-Haul because you have a lot of equipment and it was exactly what I expected. The van runs well and has pretty good gas mileage. I put in more gas than what I was obligated. I am okay and happy with it.
It took almost 2 hours to get our trailer and it took 4 employees to install a tail ball and to hook the trailer to my truck. Also the latch on the truck kept sticking, so it made it difficult to open and close the trailer doors. And lastly the trailer did not come with a kick stand. We used bricks to keep the trailer from rolling. So no I would not recommend this location to anyone!
This is a good location for renting from U-Haul. They
generally have everything you need, and processing time is good.
They should offer package deals. Seems like every little thing is an extra charge.
as with pick-up, got charged a bunch extra for one-way, nothing to do about it at drop-off, not his fault but didn't help.
This place ran very well and professional. Our customer representatives (Steven) was very helpful and very polite.
Two employees had helped me to move my boxes from my car to my U-Haul rental. I am very pleased with the excellent customer service I had received today.
Thank you very much for all you both help. You both are awesome!!!
The young man outside was very helpful in unhooking the trailer. I came in the wrong driveway and still he was able to happily help me.
First off I would like to say that my company has rented trucks many times a month over the past year and have had excellent service and a reliable truck to use. This time I was very unhappy with the vehicle you gave me.
I will begin with the fact that the one I actually ordered was not available when I got there so I have to take a smaller vehicle making me have to make to loads.
The biggest problem was the vehicle itself.
The seat belts would not tighten and flapped around my chest throughout the ride. There was no way to adjust the seat so I had to use my toes to work the pedals. The truck was clearly out of alignment where I had to drive with the steering wheel veering to the left the whole time. And least but just as important, something was wrong with the brakes. It didn't matter how lightly I would push on the breaks they would grab and bounce me forward every time I stepped on them.
These issues made using this truck for the day extremely difficult to say the least. My partner who works for the CHP and drives a big rig said I would clearly not pass an inspection should I have been pulled over.
I will continue to rent trucks from you for my business. My only hope is that I never receive a vehicle that is in that bad of shape again.
This is the second time we rent u-haul and it breaks down
Second time renting from here. Overall excellent in every way. So helpful and good customer service.
nothing the store was very clean the staff was courteous and helpful.
GOOD SERVICE , GOOD PRICING
The initial call center experience was well below what it should have been.
Checking personal attitudes need improve.
I have used this location before,& have always had excellent service.I highly recomend this location for their helpfulness & reliability.
They need to learn jow it get billing right . They with drew from my account when I was surposed to be deposited and they also didn't give my credit from $35 credit from u haul. Now ot going to take 3/5 days before I get refunded.
Completely satisfied with the rental truck and the friendly and courteous staff.
one disappoitment, i added a normal dolly and it was included in my quote in the reservations. i ended up not using it told the gentleman when i returned the truck i did not break the seal, he said no problem. got my bill and was charges $7.00. This is NOT a deal breaker fo me but needs to be noted to be more careful. thank you.
Thanks for the help Juan Gamboa jr.
keep up the good work
Check the front tires for looseness on the 24 ft truck, they would get stuck in ruts on freeway.
Excellent overall experience.
Everything wad good but I noticed that the guy who hooked up the trailer I rented did not hookup the safety chains.
Checking personnel has attitudes.
The vehicle was ready when I got there and the staff was very friendly and professional.
Good service and support team very helpful no bad comments.
Fairly easy to use on line. Quick check in and check out as well
Whent on line,made my reservation called to confirm my order,picked up my truck returned the truck and I was done.Front desk,quality control all were very nice and helpfull,Thank you....till next move.
Dont say they will give you a money credit for putting gas, then say its below where you put it saying, no not quite there. I though that was B . S
I wont recommend because of thay B.s move
Your service was great , especially Steven !!!!!! He is awesome and the manager !
Friendly and very understanding staff
Drop off was very quick and easy. Excellent service.
train your employees correctly to learn how to hook up the trailers. your employee Danny hooked up the trailer and we got called onces we left that he forgot to do something as we are driving into the driveway the trailer unhooked and damage the hitch and the bumper.
Steve (the individual that helped me check out the trailer - I am pretty sure this is his name) did a great job.
As a large contracting firm we usually go to the other national rental truck firms for vans and other temporary fleet. After the competitor was a hassle we tried our local Uhual and were very impressed with the ease of service and having the vehicles we needed in stock and ready to go. We also highly impressed with the vans having a safety cage installed in the cab. That is something that is above and beyond what the competitors offer! We will be going here from now on!
Truck is past it's retirement time. The entire dash is ready to fall down, the shocks are long gone, door seals are not working (very loud and.....
The desk did not ask me about blankets even though I had requested them in my original website order. and I had to go back and pay again. That was a small error compared to what happened next. The outside man did not hook up the trailer properly. It came off the hitch only a half mile away from U Haul.
They all good? Juan and Marcello are Kind
Tried to make a reservation for a drop off. I was told over the phone that it was not piossible because distance wasn't far enough. TRied in person at the other end of my picking up of furniture and store said it was fine. So happy it happen but it causd me use my car gasoline too.
Rented a 26' truck but due to the bottom not being flat, it could not accomodate our needs. Returned the truck 25 minutes after rental (still charged full price) and went to Penske.
I'm not big on leaving reviews, but as a former GM for uhaul in one of the East coast locations I know the importance of reviews especially during EOM meetings. Though my reservation was booted from a dealer closer to me I was OK going to an actual center. Sundays aren't the most pleasant days to work especially opening up at 9 and having a line. The gentleman who did my contract was very patient especially jumping in between rentals out regarding an issue with another customer. But one employee stood out the most and I hope he gets the proper recognition for it. J. Gamboa greeted me on the rental out and rental in, he was fast on his feet and noticed he was hustling around the yard cleaning trucks in between. I believe he would survive in a NY environment and if he was working at my store I'd def make him a FT employee.
I have used this location many time, probably 3x in the last 2 years. The staff is always great, they always have the model I reserve and I never feel hassled when I go in to this store.
24 foot truck completed the job, but could use some TLC. Driver door could barely open; hit it hard with your shoulder and pray you don't fall out.
Service employees were all very helpful and friendly (save one Person working the register). Assistant manager actually help me locate two garage remotes that I accidentally left in the truck after drop off.
I would use this location. High volume location, which has it's ups and downs.
We rented a 6x12ft enclosed cargo trailer and the door ended up getting stuck on us. Nit wouldn't close all the way from the left side to latch properly. But other than that excellent.
I would ask that you fill the gas tanks to capacity and it will be easier for the user to return it full.
employee didn't know anything. Needs better customer service skills.
Staff was easy going and the truck was exactly what we needed
Wonderful service manager was great along with staff very understanding and helpful.
NONE...customer service was great
My experience with you was excellent. Thank you.
Service was fast and the van was excellent. I filled the tank up completely as a thank you!
Great customer service from the supervisor and the young man that hooked up the trailer. Thank u
I would suggest not having a 15 minute turn around on your trucks at this location. I showed up to get my 20ft u haul and the person had not been showed up with my truck yet. Come to find out while listening to the person on the phone my truck was supposed to be turned in 15 minutes before I was supposed to pick it up. Then I was offered a 26 ft truck even though the clerk knew it was not available because he laughed it off as a joke.
The euipment lever was rusted and it was difficult to pull back to release the belt. But it worked after a few try.
There is a difference between being professional and being cocky...
Nice truck, quick service in and out.
Only thing this location lacked was 24/7 access. I would have stayed if it had it. But great staff, helpful and friendly. One of the best Haul locations anywhere.
After 4 years I closed my storage bid. Within that time the price increased multiple times to the point were I had to close it.
I put my things in storage 6 years ago and never returned until I emptied it out. My computer n hardware were missing. All that was left was the side cover for the computer
Everyone was perfect they handled it all well
About employees, some are friendly and some others not so, even disrespectful in some way.
Peeter was very polite and helpful thank u
The staff was helpful in getting me the equipment quickly and then in calling a cab so that we could go to the airport.
Everyone was very friendly and helpful, I felt very comfortable
Storage Access Hours should stay open 1 hr later.
It was the best experience I very ever had
your office was the best out of 5 other that ive had to used, custmoer service was the best
your store was the best out of 5 other that ive been to customer services was the best
Waited in line for over forty minutes to get my storage! No cart upstairs and was told by your employee that he would get one, but as soon as he left I never saw him again.. Parking was pathetic.
The staff did a great job at helping us.
They were very nice, helpful and courteous. I truly enjoyed their professional and welcoming attitude. Would highly recommend this location
We had a water leakage and our things ended up wet and had mold growing on it. Fortunately, the manager was helpful in getting us information to file for an insurance claim.
Weekday hours are very convenient but their weekends hours should be more available because those are the days people choose to move in or out more often. Other than that it was all great.
Staff was very helpful, understanding accommodating.
Great People, Great Place
I would not recommend this site because no one ever answered the phone, always had them forwarded. Could never speak with anyone on site
Staff was friendly and helpful in estimating the size of storage needed. Would be helpful if there was lighting in the larger units.
I had a problem with my access card and it was promptly corrected.
Joseph and Alan were incredibly helpful, and went out of their way to help us in our move and portrayed exceptional professionalism and courtesy.
They made it so easy to move our items into the storage unit. We really enjoyed everything about it. Thank you
They seemed unsure about a lot of questions I had, but were able to quickly call someone and figure it out. Overall great service
Wonderful Management! Store clean and well stocked.
Customer service was helpful and considerate. Move in was quick and convenient.
We had an excellent experience and are grateful to the manager for all of his help.
We had an excellent experience and are grateful to the manager for all of his help.
I HAVE USED THIS FACILITY BEFORE AND WAS VERY HAPPY AND HAVE REFERRED OTHERS TO USE WHEN NEEDED HIGHLY APPRECIATE YOUR SERVICE AND BUSINESS:::
Very friendly and helpful employees
with the growing number of people who received your email on there cell phone I would recommend you don`t send notifications at 245 in the morning
VERY NICE, BUT STAFF NEEDS TO COMMUNICATE BETTER WITH MANAGER
Employees were nice enough but did not have a clue what thy were doing. Please feel free to contact me for specifics, I have already sent an email regarding the issues I had. Kgusman10@gmail.com
We had our storage unit almost a year in Ontario,Ca on Holt. Alan was great, very friendly and seems like he runs a tight ship.
ALEX is the reason I will bring my business back!! Thanks Alex!!
need better access to top storage
The unit was infested with giant roaches and mold and mildew, my things are ruined.
u need an elevator access for us older people I was mislead in when I made reservation that I would have a space downstairs it was 2 small lockers
2nd floor entrance to rooms there is a beam that one has to duck in order to get to the rooms. i find it an inconvenience dangerous especially when moving large furniture.
ALL OF THE STAFF WAS VERY HELPFUL AND COURTEOUS.
This facility was excellent till i was cleaning out. My explination will be in an email, was too long for box. i guess the employees only focus when the manager is around.
Great experience with Uhaul! Very GOOD customer service!!! : Thank u for making our long move a smooth experience!
the guy the help me out i forgot his name but he had a mohoak tall he was really helpfull and made it easy and stressless thanks alot.
an employee Frankie i belive his name is , was so helpful with my storage needs, any questions i had he had an answer that fast, very friendly and understanding of people needs. Thanks Frakie
the guy helping me out was VERY down to earth and explained to me any question that i had,
My only complaint is the exceedingly long wait time in line at the desk...most of the time.
GREAT STAFF, very helpfull
the manager alan stroik and staff were outstanding in assisting me with everything i needed for my storage needs! thank you so much! ceejay
Excellent storage facilities. No DUST,NO BUGS,NO RODENTS.My belonging were very secured for a year and a half,which made me feel secure.Thank you,Alan,Robert and the rest of the crew.
I had a very unpleasant experience. My delivery scheduled for Friday,never arrived. I was on hold for over 70min and the day it was finally delivered, it was late again with no call.
The problem there was the low ceiling entry into my area. Bumped my head twice over the time I stored my stuff there--the first bump was concusive so feel that is something that should be amended!
When I rented the truck, the fuel was only 1/4 full. I had expected the truck to be fully fueled.
I was very pleased with the service I received. Alan and the other staff were very helpful and courteous. :-
This facility was well maintained and all the staff was very helpful and showed concern for my needs.
The staff at your Ontario Holt Ave facility were very helpful. The Manager, Alan was Awesome!
The information I received about free storage was misrepresented, only allowing one of the smallest second story storage spaces available for me to rent.I did not appreciate the service.
Everything was great, except the wait to to check in to access the unit. The counter always seemed to need more people. Thank you!
I received excellent service from Robert form beginning to end
Very nice people working at this facility.
Customer serive at this location is very poor and they do not give out accurate information.
VERY HELPFUL AND FRIENDLY SERVICE
I have had my storage unit for over 5 years and have been very happy with the service provided by the staff and management.