Customer Reviews for U-Haul Moving & Storage of Oshkosh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oshkosh
Charged cleaning fee for outside of trailer, store should have notified me they were going to charge so I could go and clean it. A bit ridiculous to have to clean outside of trailer, never ran into it before. Not planning to use u-haul company again.
Explanation of what is covered with roadside assistance. That the employees call you back when they say they will or know the answer to questions. Answering the phone so I don't call 5 times!
Inside of trailer was not clean. Upper trailer lights were pushed half way in, I had to push them back into the rubber mounting.
Headlight bulb needed replacement
This facility was very organized and pulling in, very orderly as to where I needed to go with vehicle. Before I was even able to exit the vehicle, I was greeted by a U-Haul employee who asked if everything went well on the trip and if the truck worked well. Very impressed with the service.
The box was clean but had many broken beams.
Told me I needed insurance and charged me $30.00 I did not need to pay. Broken hook on saftey chain and strap on tire had to be tightened every 25 miles.
The Manager was rude to the employees & customers that came in with questions. I was very disappointed with the way this man treated me, but I really needed the equiptment. All other employees there were plesant except the manager of your location. I work across the stree from that location. I did tell my co-workers about my horrible experience there.
Better truck maintenance...driver's door had to be slammed (at least twice), roof leaked, ramp was too short to load from ground level...great for level loading to a deck of truck height.
show customers where everything is in the truck. like wipers, windshield washers and so forth.
Our vehicle did not have oil causing us to have to pull over on the side of a busy toll road and call roadside assistance.
The manager adam schultz was rude. I reserved the truck for 24hrs and he kept telling me I only need it for 8 hrs. The truck didnt shift well at all it barley wanted to leave first gear the door didnt shut good on the driver side. And everytime I hit the brakes the whole frontend would shake.
Make sure windshield wipers are defrosted before renting.
Poor customer service! "Adam" needs to understand that he has a job because of the customers. Very rude person!!
Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.
great experience, had trailer I needed. friendly staff.
This was a one way trip. The store was clean and the employee was busy with a customer but did acknowledge I was there and thanked me for waiting.
The customer service was great.
It was closed when we got there.
Customer Service said I will get my money back for having you all for like 20 minutes didn't even go a mile this morning these people at the U Haul place tell me they're not give me my money backwhat a waste of money
The rep was very helpful and polite! I have rented from U-Haul many times and things have always worked out well..You can quote me on that :)
Nothing. Staff was great! Loved the ease of staff helping with the return. It was much easier renting from here than I expected and will certainly do so again in the future.
The truck was old, hard to start, and the driver side inside handle to open the door was falling off. It burned a lot of fuel. The truck was at "Full" when I picked it up, after driving it only 16-20 miles, it took 11.77 gallons of gas to fill it up. Either it was not full when I got it, or it is burning a lot of gas per mile.
The truck was very salt covered from recent road/weather conditions. Maybe it should be washed before renting it out again.
The manager, Adam, several times tried to shorten my confirmed reservations. I had to call up the chain of command just to rent a truck for the time I had reserved it for. The other staff were helpful. I will still use U-Haul but never this location in Oshkosh. It seems he is trying to double book to get two days rental out of one truck. He even tried to get me to rent a truck from 7 pm to 7 am for a full days cost.
Although it was inconvenient to have to pick the trailer up in Oshkosh, since we live in Appleton, everything went very well.
Lets not ban the use of a towing vehicle because of the type of tire the manuufacture sells on its vehicle. I have a 2005 ford explorer W/ a nice set of cooper tires on it and I was told I could not use that vehicle to tow a small trailer becase of the firestone tires that came stock from Ford that set of tires are gone off my ford a long time ago. How about we ask what type of tire and the load rating and have the guy hooking the trailer inspect them tires and make that how you determine the tow vehicle.
The person at the counter was rude and had sun glasses on the entire time. Let me not forget to mention we were INSIDE. He was rude and not helpful. I will honestly NEVER again rent from uhaul
Ya wanna how we felt, call 920-292-0494
My problems with U-Haul has nothing to do with this location. When a person orders a truck for a certain location it should be brought to that location. There usually is a reason they want it at the location they order it for!! What a hassle it was trying to get a truck at a location I could get someone to pick it up for me since I had no way of getting it. GEEZZEE what a waste of time, and a lot of frustration. GET THE TRUCK TO THE LOCATION IT WAS ORDERED FOR!!!!
After I loaded the uhaul it proceeded to breakdown blocking traffic. Customer service representative had no sense of urgency stating he would return my call in 30 minutes. After I told him I would call a tow service myself he decided to be more prompt. Once it was determined that I would needed a replacement truck, which meant we had to unload and reload another truck, local manager was very combative on whether a refund was in order. This is unbelievable considering this vehicle broke down. I am sure he has no control over mechanical problems however it is appalling that I had to haggle to even have the truck rental taken off. He would not take off milage charge which is ridiculous. My next move I will be looking for a different truck rental provider.
Quick, easy, and smooth return
The gentleman was very nice and helpful at the location.
Adam went above and beyond to help me out in a time of need. Great management skills.
Adam the manager was literally the most friendly, helpful person I've ever dealt with in all my moving experiences with U-Haul. He goes above and beyond.
Cameron was a HUGE help!
I had a problem with my receiver and he made a huge effort to help me get hooked up. This guy was awesome. He knew I had to get this to work, and he made it work.
I reserved a 26' truck at 8am and it wouldn't start, so they told me I would have to wait until 2pm for a 17' truck to become available. I told them we had a bunch of people waiting to move our 4 bedroom home back at the old house. THey jump started the truck and gave me jumper cables with exposed wire. The truck would not start, so we jumped it from our van about 4 times before calling in. Also, the truck's door wouldn't shut completely and banged badly against the frame and it had trouble shifting gears, staying in a low gear for most of the ride.
Enjoyable, stress free routine. Thanks!
Everything was very good. People were very friendly and helpful and acted like they wanted to be there.
Everything went well. Thank you.
I rented the truck and equipment 14 days in advance online. When I arrived the first day. I was informed I would only have the truck for one day. I was able to rent a truck for Sunday but it through planes we made in advance off. In addition when I called customer service the lady said I could have the second day free. The location manager said he couldn't due that. I found out latter from customer service that she did not have authority to offer that to me.
I have had to rent and drop off equipment a few times and I am never disappointed. The staff is very willing to work with you and are always eager to help you in any way that they can. Thank you so much!!
Awesome van and very nice and attentive people. Definitely will go back.
truck kept pulling to the right and the mileage was outrageous, plus gas plus the fee yikes! then on line it said we could have the truck for 24 hours and in the store they said we don't do that. we had to rush to make two trips to get the dam thing backby 4
After parking the vehicle and turned off for approximately 1.5 hours, while loading the truck, battery power was insufficient to restart. I recommend that the truck be looked over so that this does not happen to anyone else. As you can imagine, having to load and unload a 26 foot truck filled with furniture, within a 10 hour period is challenging in itself, without having to spend approximately 1 hour of that time sitting around and waiting before the truck could be restarted. The Uhaul Manager did deduct $10 for this issue, but, at the time, I was too exhausted to debate the issue any further. I have used Penske rental trucks before this time, without problems. I chose Uhaul, this time, because Penske did not have a large enough vehicle available. But, if renting Uhaul is going to have these problems, in January 2014, when we move, I will make sure we use Penske instead.
Always great service from this location - Thanks.
very satisfied with the services
Nothing. Very friendly and helpful.
Don't keep the "OPEN" sign illuminated while all the doors remained locked. Too bad the trucks aren't equipped with cruise control.
Easy in and out. Staff was very helpful.
The people at U-Haul are great. But the U-Haul Equipment is crap. Two of the last 3 rentals from U-haul had mechanical problems. You need to up date your equipment. This is an issue with U-Haul corporate and NOT the local dealer.
checking in the truck was not fun..
the associate was not friendly
They had the unit that I needed, and it was ready when I went to pick it up. The representatives answered all of my questions, and showed me how to use the equipment.
Battery went dead last night and had to finish the
Move this morning.
Customer service handled the situation well and the service tech arrived much sooner than expected to get the truck running again. Batteries need to be we'll maintained in the northern climes in the winter months.
Other than the battery issue Adam, the location manager is doing an excellent job managing the place.
I was under the impression I rented a truck for the day. The person i dealt with asked me when I would be bringing the truck back. I stated I wasn't sure on the time but hopefully by 3 p.m. I got a call at 3:30 wondering where the truck was and that I had to get it back to the rental office. Do you rent by the hour or the day? If it's by the hour(not mileage, insurance and the gas gauge) plus size of truck, you should let people know there is a time limit. I've never had this experience at U-Haul before. Usually the truck has to be back the same day since I paid for one day.
You need to be clear on this policy on returning the truck.
Inform the customer better about the cash deposit and not being charged right away on the debit/credit card.
Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!
Everything was great but structurally the.U-box had cracked supports and other flaws.
daielle, who picked up and delivered my pods was great to work with
Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!
I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!
Thanks for delivering on expectations
very helpful and always pleasant staff
they were fast and very helpful
Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.
Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.
I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved
expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!
Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.
It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.
Danielle was very professional and helpful.
Danielle did a great job.
Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.
Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.
The store is always busy for the location it is in, but the staff is very nice.
The gentlemen at the store were very friendly and courteous, and extremely helpful.
Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.
You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks!
Kim Van Osdol
despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.
The staff were very helpful and professional.
The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.
Totally a good overall experience. Adam was very helpful.
We had a great experience with U-haul. I would highly recommend the facility.
Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.
Everything went excellently, Thank You!
Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.
I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.
There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.
Delivery and pick up was timely, staff was helpful and friendly
The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.
Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp
Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.
Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.
Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.
The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager
The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.
Well maintained and freindly staff, very convienient central location, well worth the extra $$$.
Very pleased. Would use Uhaul again.
Danielle was very friendly and willing to work with us.
I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.
Easily accessible and clean.
The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.
Door on the second u-box didn`t close properly. We struggled to get a lock on the box.
Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!
very pleased w/ both the facility the assistance we received from the staff we`ll be back
I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.
This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!
Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.
The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.
Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.
This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!
No communication, did not ship ontime, no answerer the freaken phone!
The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.
I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!
Thanks for all your help!
Very pleased w/ the check-in move in. Thanks
The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.
Helpful. Sometimes hard to have a phone call answered, though.
Staff were friendly and very helpful. I highly recommend this facility for storage.
Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.
trailer was ready, everything went well
I highly recommend you for a move in or out of state.
Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.
Service was fine for storage unit. The service for answering phones and waiting on people are poor. It doesn`t seem like enough people to help you in an average time.
I`ve just rented the space so I can`t make any useful comments
I worked with a woman named Jessica who is now transferred to the Milwaukee WI office. She was fantastic with me throughout the entire process of getting ready for a major move. Kudos to Jessica!!!
Excellent, friendly staff in both Wisconsin and Texas
We felt the facility offered a great lay out for loading and unloading, with great hand carts available.
Staff was very friendly and helpful. Also was a great price!
Very satisfied with service - everyone was really nice and helpful. MUCH CHEAPER than a Pod!!
The facility handles my storage needs well. It has adequet space and protection for my belongings. this store has helped out in a time of need for this customer. Thanks.
prices which were quoted changed in midstream. The space quoted was not the space available. I had to move my storage items three times due to worker error and lack of concern.
Automated phone system is horible, took 25-30 minutes to get to speak with the right person. and then billed twice in 14 days
Would recommend only if my friend would be moving out on the last day before the next month`s rent on the unit is due. Negative experience when I moved out.
Moving from Wis.to Fl.can be tramatic. Your professional freindly up beat staff made the entire U-Box a pleasent experiance. On time never missed a que, keep up the good work. Thanks
This was my second time using a u-box. As always, the experience was great! Jessica is very helpful - excellent communication. Thank you!!!
Very good service and using the U-Box made my move much easier.
Staff was very friendly and helpful and appreciated the ease of scheduling
Rat poison came out of box - I didn`t see - niece touched it. Why does your company allow rat poison to be exposed like this????
I called and got a storage unit and a truck for the day that I needed and the staff was very helpful.
Delivery driver was outstandingly well trained and friendly...made the whole experience very pleasant.
Service was great and helpful.
my experience was very good,i appreciated all the help I got adam the gm was great very helpful and professional.
flexible and on time, just what I needed.
Excellent service in both Columbus Ohio ans Oshkosh, wi
I am so glad we chose to use U-box! So far, everything has gone so smoothly. It is amazing how much stuff one can get in a u-box. Thank you!
I was appreciative that the workers suggested U-Box instead, which wound up suiting my needs better and being more convenient in my situation.
Aaron does a great job and the rest of the staff is hard working and helpful ttoo : !! Thank You
i wish the storgage room had a light. the room i had was very dark. while the eyes would grow accumstomed to the dim lighting-i worry that i might miss a dropped item.
I was not initially greeted in a courteous manner, particularly because I had made prior arrangements with U-Haul for this storage. However, the person warmed up quickly enough.
I would prefer to have lighting in my storage room. It is too dark for my taste.
My move in went smoothly.
I have recommended you. The cardboard cops in the windows are a little silly, though.
This is my 2nd time renting a unit from this U-Haul facility. I was and still am a satisfied customer. I chose this one because of its location near where I live. Keep up the good work!