Customer Reviews for U-Haul Moving & Storage of Oshkosh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oshkosh
My experiences Uhaul has been great. Quick and easy and very friendly and helpful associates.
The staff were helpful, friendly, and efficient.
I was changed from a 17' truck to a 26' truck. It was good so I could still get a truck on time, but that big of a truck was way more of a hassle trying to get in and out of where I needed to go. I would of much rather had the 17' that I was booked for. I also had to to wait for 20 minutes at the store for the truck to warm up because otherwise it was not shifting.
have the truck full of gas when picking it up
We rented 2 vehicles - one van plus large truck. Vehicles were clean but large truck in need of maintenance - warning lights kept coming on. We alerted staff. Hopefully it will be taken care of.
I would like to see equipment checked when it comes back.
Our tow dolly's lights didn't work, we made do as we needed to bring a vehicle back , I went home and got a set of magnetic lights that I use, and did our work.
Everyone was nice and professional
Very friendly check out and check in!!!!!
I arrived before regular hours and a store employee was onsite preparing for opening. Even though I was about a half hour early, he came out and checked in my trailer rental return and helped me get on with my day earlier than if I'd had to wait until the store opened. This is excellent customer service and truly appreciated. I hope this employee receives recognition and knows he made a difference in my day.
Manager and crew did a great job. I had a very good experience!
Sales staff very good keeps me coming back. Just wish u haul would make it full when leave and full when returned just a pain having to fill up before you get done moving things. Cruise control on pickups would be great. But again was very pleased with both guys and when I came back another guy took care of bill quickly thanks U-Haul for great the great services .
Everything was great and the service was really fast.
Everything was great staff was very helpful
Awesome customer service!! Super helpful & made sure everything was 100% before I left & even when i went back to drop off friendly as can be!
Horrible. I had a terrible time with the website to begin with, and my order was wrong. But the email said I couldn't call until the day before (guess weekends/hours therein aren't available, nbd) So I call and explain that I ordered it for 12 hours and it gave me 7a-2p. Not the hours I wanted. Not the amount of time that I needed. And he is a rude idiot. I can tell from the moment he said hello he was complacent, apathetic, and would be no help to my situation. I tried anyway. I told him what was given was not useful. So he said all he could do was an extra 2 hours on the truck I had, or another truck from 12p-6p. The second simply wasn't enough time, so I had to forego sleep due to my work hours to make the am truck work. So the truck, that was my rental originally, was at their hub store and not at the location I requested, which is a few miles away but would have been much easier as the location I requested was just off the highway. Anyway, I walk in to get the truck and the staff members look like a couple of hillbillies with an air of "frat-boy". It looked as though they were more suited to go duck hunting than to work for a "professional" nationwide business chain (not to mention the employee smoking right outside the business that made the location smell terrible). During checkout, I was give 3 different numbers for the cost total, none of which were accurate to the actual cost when I was finished, nor was it explained why I received different numbers. Equipment worked as expected. Upon return, happened to notice a giant pool of vomit on the ground. Pretty disgusting. No one came out to the "equipment return" area so I went inside and then the same frat boy told me I had to go wait outside in 20 degree weather for someone else to meet us. Again, terrible experience and I will pay extra milage to rent from other locations in the future.
The floor of the box was full of dried dirt. I had to place a tarp down so that our items wouldn't get dirty.
Our rental experience was very enjoyable. The personnel at this location had everything ready for us and we were in and out of there in less than fifteen minutes.
Keep it just the way it is.Ohio st UHAUL is fast and the Trailers are clean .
If your going to make a one way a mandatory 2 day rental and the truck is only used for 24 hrs there should be a credit!!!
with preregistration, this went quickly. We hooked up and off we went
had a problem with oil & oil light coming on. Purchased oil to fill did not save receipt. Called to inform. no offer of refund for oil or time spent or inconvienance. sorry can not do.
The complaint is due to the windshield washer not working and the was not a snow or ice scraper in the vehicle. This was important to me since it was very cold and snowy during the use and is made for diffucult to see out the iced up windshield and hard to clean with no scraper. The truck ran fine.
was told I had the truck for over 1 day and I return the truck before it was time.
Every time location was called several 7+ rings before line was answered. Also, was told truck rental was for a day= 24hrs,when truck was picked up told the rental was only for 7 hrs. That was pick up at 9 AM & returned by 4PM to location. They had the truck booked to another customer. This WAS NOT made clear prior to pick up. Leaving us scrambling to get move completed & rental rates are the same.
I don't know what you could do to improve, I think things are well laid out easy in easy out.
Over all had a wonderful experience but was disappointed when made a rental online and everything was fine got to haul in Oshkosh and was told that it charges before you rent I am retired and was only one day before retirement check clears and did not have the funds for the deposit I am disabled because of tonsil cancer and it was a wasted trip it cleared online and did not have any idea that it was gonna change once I got there.all that said rented the next day and other than the pickup not having cruise control and very poor gas mileage was a very good experience the staff I worked with bent over backwards to make my rental very pleasant. I have always had a five star treatment from Oshkosh uhaul. Do feel that rentals be like car rentals leave with it full bring back full had to stop to put gas in before ever got started which to me is a pain but never the less truck and trailered car did very well thanks to uhaul Oshkosh for there friendly service I will come back again and again with service like that.good job.
I have used this location several times and they have always gone above and beyond making sure I have what I need. Thank you to a great crew.
truck was still too small- no others available. pick up took longer than expected but attendant was very friendly.
I would have liked the pickup truck I rented to be made available in the city where I needed it. Instead I had to drive 20 miles to get it and 20 to return it, at $. 79 per mile.
The service was absolutely terrible...I had a reservation to get a truck at 6pm so I got there at 545pm and no one serviced me at all until 715pm... it was the worst service I've ever had at Uhaul... extremely disappointed!
The guys working today were excellent. Speedy, thorough and friendly.
This location was wonderful and very helpful. I reserved one earlier that morning in Milwaukee at 6am and I could not take the trailer due to the lighting wires being cut. I had to drive 2 hours out of my way and wait 3 hours until this location opened to get a trailer that was smaller than the one l had originally reserved.
Everything was fast and easy for both checkout and check in. Impressive use of technology.
Well ran store,pleasant and efficient
Friendly service and good with explaining details of renting a Uhaul truck for a first timer.
I was extremely impressed with how the efficient the process of returning the truck was. Truly a great experience!
adam went above and beyond in helping us with are u-box and truck rental. greatly appretiated
NOTHING THE STAFF AT THE OHIO STREET OSHKOSH LOCATION WAS EXCELLENT, VERY FRIENDLY PROMPT AND HELPFUL. THE EXPERIENCE WAS SUPERB. THANK YOU FOR MAKING MOVING UNCHALLENGING.
The wheel straps were not in correctly and took me a long time to get them out and get them on the wheels of my car
We were supposed to pick up truck and trailer in neenah like we reserved them. Ended up having to pick them up in 2 different plces in Oshkosh...then the trailer did not have the parth for the lights so we had to go to Auto zone to get it. I will probably never use this company again
Nothing! They were amazing! The gentlemen who checked in the truck was super friendly, professional, and thanked me for my military service. Thank you again!
The equipment worked well and was in good condition except for the left rear turn signal not working. After several attempts to fix it I rented the trailer with the left signal not working. It is always possible the problem was in my wiring harness but since I keep my wiring out of the weather and it worked the last time I rented a trailer from U-Haul I am petty sure it was the trailer.
very helpful and great customer service. it didn't matter that it was pouring rain at 36 degrees out, the young man was very nice and helpful.
This drop off location was excellent. Very professional. My only recommendation is to move the sign advertising hitches by the driveway - it blocks the ability for people to see oncoming traffic.
when I reserved the trailer over the phone, I was told that my return time would be between 6 and 7 PM this day. However, when we picked up the trailer, the costumer service rep was rude and told us that the trailer had to be back by 5 PM the latest, or he would charge us a $300 late fee. The trailer was not clean and I pointed it out to the employee. I did make a picture, of the trailer when I picked it up, just in case. Since we didn't want to get hit with the extra $300, we only did half of what we planned on doing and actually brought the trailer back one hour early. I think it's funny that U-Haul wants to charge a $300 fee for bringing their rentals back late, but when you bring them back early you don't get any credit for it. wouldn't do it again.
Nothing. Customer service rep was very courteous and helpful. Great experience overall.
My son picked up the trailer and sent out with a light not working, your personel new it and said it would be ok. Was not pleased about it.
Later than afternoon, I received a telephone message on my home's answer phone. It was garbled, so I did not understand it. Will try to contact them again by phone on Monday. Gotta watch football today!!!
Quick and easy. Great job. Thanks!
the truck we rented was not available-also we were supposed to receive a $50.00 discount because of this and never got it.
Great service. No changes necessary.
The customer service was good. I am highly disappointed in the unit I rented, due to the fact that it is in the poorest operational condition possible to safely operate. Been a loyal customer but will likely take my future business to another rental service next time.
The trailer leaked so when I got to my location all of my stuff was soaking wet.I was not happy! The whole purpose of a covered is to protect your belongings from the weather.
Nothing. It was great and I will definitely go there again.
When I reserved the trailer I was told I had it for 24 hours and when I picked it up I was told I needed to have it back by close the same day. This disconnect was very frustrating.
When picking up the trailer, I commented to the manager about selecting my own trailer because I had looked and felt the tires on certain ones were not in good condition. He said he had one picked out for me. We went out to hook it to my truck and I showed him a flaking tire. He said it was fine, despite my voicing my concerns again. He did not offer to change the tire or give me another trailer even though there were others available. When I asked about a spare, he simply told me that's what the 24 hour roadside assistance was for.
It was a great place and clean
That 1 staff that helped me was very nice, I have noidea who the other guy was but he was rude. I still don`t have my access card because they could not get it to work. Took over 1 hr for paperwork
Indoor storage area fine. Terrible ¬doorway, impossible to push carts over. Outside COVERED WITH SPIDERS! It is nature but needs some effort to keep them clear from the main areas.
great sevice all around varry helpfull employes
My location stopped delivering without notify the customers bad taste in my mouth
Very good experience. Everyone was helpful.
They had only 1 CDL driver who quit. I waited 2 weeks for the store to get someone to pick up the u-box. The manager was trying. they really should have multiple CDL drivers. Two weeks unacceptable!
Napa guy had no idea he was dropping off the uBox. Was nor delivered to my residence. Had to take ay off from work to go unload.
The box was clean but had many broken beams.
Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.
Adam went above and beyond to help me out in a time of need. Great management skills.
very satisfied with the services
Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!
Everything was great but structurally the.U-box had cracked supports and other flaws.
daielle, who picked up and delivered my pods was great to work with
Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!
I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!
Thanks for delivering on expectations
very helpful and always pleasant staff
they were fast and very helpful
Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.
Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.
I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved
expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!
Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.
It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.
Danielle was very professional and helpful.
Danielle did a great job.
Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.
Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.
The store is always busy for the location it is in, but the staff is very nice.
The gentlemen at the store were very friendly and courteous, and extremely helpful.
Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.
You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks!
Kim Van Osdol
despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.
The staff were very helpful and professional.
The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.
Totally a good overall experience. Adam was very helpful.
We had a great experience with U-haul. I would highly recommend the facility.
Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.
Everything went excellently, Thank You!
Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.
I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.
There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.
Delivery and pick up was timely, staff was helpful and friendly
The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.
Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp
Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.
Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.
Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.
The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager
The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.
Well maintained and freindly staff, very convienient central location, well worth the extra $$$.
Very pleased. Would use Uhaul again.
Danielle was very friendly and willing to work with us.
I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.
Easily accessible and clean.
The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.
Door on the second u-box didn`t close properly. We struggled to get a lock on the box.
Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!
very pleased w/ both the facility the assistance we received from the staff we`ll be back
I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.
This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!
Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.
The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.
Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.
This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!
No communication, did not ship ontime, no answerer the freaken phone!
The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.
I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!
Thanks for all your help!
Very pleased w/ the check-in move in. Thanks
The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.
Helpful. Sometimes hard to have a phone call answered, though.
Staff were friendly and very helpful. I highly recommend this facility for storage.
Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.
trailer was ready, everything went well
I highly recommend you for a move in or out of state.
Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.
Service was fine for storage unit. The service for answering phones and waiting on people are poor. It doesn`t seem like enough people to help you in an average time.
I`ve just rented the space so I can`t make any useful comments
I worked with a woman named Jessica who is now transferred to the Milwaukee WI office. She was fantastic with me throughout the entire process of getting ready for a major move. Kudos to Jessica!!!
Excellent, friendly staff in both Wisconsin and Texas
We felt the facility offered a great lay out for loading and unloading, with great hand carts available.
Staff was very friendly and helpful. Also was a great price!
Very satisfied with service - everyone was really nice and helpful. MUCH CHEAPER than a Pod!!
The facility handles my storage needs well. It has adequet space and protection for my belongings. this store has helped out in a time of need for this customer. Thanks.
prices which were quoted changed in midstream. The space quoted was not the space available. I had to move my storage items three times due to worker error and lack of concern.
Automated phone system is horible, took 25-30 minutes to get to speak with the right person. and then billed twice in 14 days
Would recommend only if my friend would be moving out on the last day before the next month`s rent on the unit is due. Negative experience when I moved out.
Moving from Wis.to Fl.can be tramatic. Your professional freindly up beat staff made the entire U-Box a pleasent experiance. On time never missed a que, keep up the good work. Thanks
This was my second time using a u-box. As always, the experience was great! Jessica is very helpful - excellent communication. Thank you!!!
Very good service and using the U-Box made my move much easier.
Staff was very friendly and helpful and appreciated the ease of scheduling
Rat poison came out of box - I didn`t see - niece touched it. Why does your company allow rat poison to be exposed like this????
I called and got a storage unit and a truck for the day that I needed and the staff was very helpful.
Delivery driver was outstandingly well trained and friendly...made the whole experience very pleasant.
Service was great and helpful.
my experience was very good,i appreciated all the help I got adam the gm was great very helpful and professional.
flexible and on time, just what I needed.
Excellent service in both Columbus Ohio ans Oshkosh, wi
I am so glad we chose to use U-box! So far, everything has gone so smoothly. It is amazing how much stuff one can get in a u-box. Thank you!
I was appreciative that the workers suggested U-Box instead, which wound up suiting my needs better and being more convenient in my situation.
Aaron does a great job and the rest of the staff is hard working and helpful ttoo : !! Thank You
i wish the storgage room had a light. the room i had was very dark. while the eyes would grow accumstomed to the dim lighting-i worry that i might miss a dropped item.
I was not initially greeted in a courteous manner, particularly because I had made prior arrangements with U-Haul for this storage. However, the person warmed up quickly enough.
I would prefer to have lighting in my storage room. It is too dark for my taste.
My move in went smoothly.
I have recommended you. The cardboard cops in the windows are a little silly, though.
This is my 2nd time renting a unit from this U-Haul facility. I was and still am a satisfied customer. I chose this one because of its location near where I live. Keep up the good work!