Customer Reviews for U-Haul Moving & Storage of Oshkosh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Oshkosh
Very helpful friendly staff.
Always fine service and equipment from this location
Kudos to the crew who was still as cheerful as anyone could be at 7AM Saturday.
The guy that helped out was great
I rated the location average, but that's because it's located in the city and the operation seemed limited in terms of space for a business that rents trucks and trailers. Just the same, the place was centrally located, well run and made efficient use of their available space.
Always friendly staff and very helpful each time I've rented from here.
Great experience with dealing with David. He did follow up with me as I was a few minutes late. Great customer service. Highly Recommend
I have used this location several times in the past for our Cleaning Customers in Oshkosh when they need help moving. I happened to lose my wallet and so did not have my license. They refused to rent to me, despite have all my information, including my Driver's License number saved from previous reservations... as if having a card proves your license is valid. Then he asked my repeated "You lost your wallet?' Appearantly this grown man in his 40's making minimum wage has never heard of someone losing their wallet. They don't even check anything. They just were busy and didn't care about their customers or their image. I had to cancel a $400 job and wasted a lot of people's time because this location places zero value on return customers. I am going to go out of my way to rent elsewhere in the future.
I reserved a smaller trailer a week before pick up and that was to be at this location, however when i called the night before to comfirm my pick up they told me I had to go to a different location 25 miles away to pick up my trailer, forcing me to rent a larger one for more money. Poor customer service with the rental information
Customer service was terrible. Clerk was on his cellphone the whole time. Had to wait an hour after my reservation time because it wasn't ready. Overall terrible service.
Have a phone number listed in case the vehicle breaks down and not a website.
Very good service, and very friendly and knowledgeable people!
nothing the service was friendly, quick, and professional I wish every business was this good
Nothing. Everything was great. Thank you so much.
The gentleman that helped me were awesome! They were friendly on the phone as well as pickup and drop off!
They were knowledgeable about other things had questions about and made me feel comfortable with the right vehicle for my needs! Was in and out very quick... The only complaint I have is the van was too clean! It looked brand new and made me nervous I'd get it dirty
used uhaul on ohio in Oshkosh twice in last few weeks
they were great!
Nothing much. Everyone I spoke with were polite and helpful. Overall experience was very good. Highly recommend this location!
First off: I don't bother with surveys but........this one was exceptional. My experience was very professional & straight-forward. I was in & out in no time and onto my "project" which was important as I had a crew ready to help. I had the same great service when returning the rental. Tks
I couldn't hear the girl on the phone at all. Her headset kept breaking up. It was extremely hard to understand her.
Very friendly staff, even when busy!!
Great service at a great price
Got busy while I was there, counter man could have used some help. Otherwise he was very polite and courteous.
Understand customer needs and rent them a suitable vehicle. I had a trip from Oshkosh to Berlin to Germantown and was given an "in-town" truck! Asked if I could return truck to Milwaukee area and was told I had to return it to Oshkosh.
I would encourage your employees to show some enthusiasm. No one smiles or makes a guest feel special.
Even though my initial reservation for a truck out of Neenah was cancelled and changed to my total despair and dis-like, I called U-Haul traffic section and was able to re-schedule with the Ohio Street, Oshkosh store which was very helpful in locating and re-scheduling me with a truck for my move.
Slow service, on pick up of the vehicle, the young guy had tried hard to make a 24 rental a 18 hour rental. Just didn't care for the game he played to try and get there.
I am an "Old Soldier" of almost 80 years of age! Getting in and out of the truck's cab of the 17-footer I rented was almost like climbing into an Old B-17!!! It was a real pain everytime I got in and out of the truck. Can you add a small step on the outside of the truck to make getting in and out of the truck much easier??? Otherwise, it was very a very good experience, thanks!!
When I called I told the representative what I was picking up and she chose the truck to fit my needs, turned out that it wasn't big enough to get the item in. Basically wasted $75.
Front desk guy was very helpful
While my debit card was charged immediately on pick-up, my account has yet to be credited with the refund due according to my receipt. The receipt erroneously states that the refund has been made. Very shoddy practice.
I think that it was very expensive. You advertise $39.95 for a day. When you pay $153.27 for 1 day that is not cheap. The price difference is big factor. I will not be doing this again. You charge for everything.
The entire experience was great! The guys were very helpful, friendly and made the while situation as quick and easy as possible. I will certainly utilize this Oshkosh location next time !
There were no problems with the service. Everything went smoothly.
They did not listen to me and my reservation was changed to fit what they had on hand
The facility is always clean and orderly. First I reserved a van got a truck. The staff in past has always had Uhaul shirts on however this time the staff was not as expected. The gentleman who waited on us was very abrupt and paid more attention to the mechanic than us, talking to him vs trying to check in. Staff before customer not right and disrespectful. He pulled a truck up and just got out didn't walk over it with us just out and nothing, went on to get propane. By far the worst experience with Uhaul.
The facility was busy on a Sunday morning. The person who came up front to help was less than appropriately dressed with a poor attitude. He also had a cigarette behind his right ear.
Able to accommodate me even though things were crazy.
2 months ago I moved some things from Oshkosh, Wi. to Madison, Wi. for under a $100.00. Now I did a return trip from Madison to Oshkosh at double the price. Talk about price gouging.
Both days that I was at the Ohio St location it was quite busy and there was around a 1/2 hour wait. While the customers were somewhat impatient, the staff handled the situation well and remained courteous and professional......kudos' to them! I would definitely use this location again.
The OHIO St Oshkosh Uhaul has really improved from a year/ 18 mos ago. The new people care and act like they want to assist.
Great customer service! And they always have equipment available
Great staff. Great store.
Forgot to give me the blankets I ordered. I was able to pick up at another location though.
It took along time to get somebody outside when I went to return the truck. The sign said wait right here, but it did not say how long?
Make sure to be thorough when checking over the truck after it's returned. Our truck had the dolly already unattached, and tons of broken glass on the floor/ramp when we received it. Other than that, it drove great and the customer service was excellent.
Made this reservation online approximately 30 + day also for a pick up abount 5 miles away. Surprise Surprise I log on the day before and find out now I've gotta go about 30 miles to get the truck. No advance warning of this change, in order to make other arrangements Gave me 50 extra miles to compensate but that's not the point. Unfortunately I've had this experience before with UHAUL, next time I will investigate other options
Nothing!!!!!! The dudes in Oshkosh ROCK!!!!!!
Kudos to all great service!!
I was shocked when I filled up the gas tank and found that the truck averaged only 6mpg!! Had I known that the advertised "fuel efficient" trucks average so low I would have paid that money to have someone else haul it. That extra $60 in gas alone was not worth the trip at all, not to mention the "gentle ride" advertised on the truck was as gentle as petting an alligator.
Despite being very busy during college move-in weekend, the staff was incredibly helpful and kind.
I have been not communicated for other tax that charged and environmental fees so for me, it seems i am paying extra 10-15 $ more than expected. Rest of things are good.!
Rental was very smooth and very friendly staff.
Sales associate was very pleasant and helpful!
Great experience. Thanks.
Focus on your in store customers/give priority over the incoming phone calls.
I was told the tank was full and I needed to top it off when I was done. I put in nearly 3 gallons of gas to top the tank off and I didn't even put 10 miles on the truck. I am less than pleased with this extra expense, an extra $5 is $5. Also, I don't think you should advertise a truck rental as $29.95 when your actually going to pay nearly double that in the end. I think you should put the actual average cost in the ad, for instance, $29.95 plus $.99 a mile and $15 insurance.
It was great having the Ford Transit van.
The Gentleman that help me was great and a nice guy! Will defiantly go back there!! DP
Apparently, the truck I used needs a new alternator. When I returned the truck the guy asked me if I had any trouble with the battery. I told him I wasn't sure it was going to start in Madison Saturday morning. He said the alternator is on back order and they have to charge the battery after every use.
This location was good to deal with, however, the U-Haul website is not very good. I rented a truck stating that I needed it for 24 hours and I noted that I needed to pick it up at 5 pm on a Friday. When I got there, I was told that I needed to have the truck back by 9 am the next morning. The website was not clear about the drop off time. The manager at this location was helpful in getting me a different truck, although we had to scramble and make some other arrangements for help and when we could get into the new house, but it all worked out in the end. If it weren't for the manager and his help, I don't know what we would have done.
Absolutely the worst customer service! We booked a truck over a month in advance to move our daughter to her college apartment. Not only the truck wasn't there we were expected to drive 2.5 hours round trip to pick it up. Any parent that has experienced moving their child into a large university knows timing is hugely important. We didn't get our truck until almost 24 hours later plus it was a bigger truck which made parking much more cumbersome. WITH NO COMPENSATIONS FROM UHAUL !!
I was told when I initially slid my debit card that I would not be charged until I returned the equipment and my card needed to be ran so there was a card on file. Upon return the gentleman told me my card was initially charged $80 dollars and he would refund the difference. Customers need to know up front what they are being charged. I was also told me the refund would be on my card the same day, it has been over 24 hours and I have received nothing.
This was the most organized and professional rental location I have ever done business with.
Everything was handled in a efficient manner
Went into store and no one was at the counter. Waited several minutes and no activity anywhere including the shop. Ended up calling the phone number for the place in order to have someone come to the counter.
Great Service. I have nothing to suggest.
Checked on rate to rent a trailor for the return trip and the cost was four times what is was the other way, $380 versus $91. This is ridiculous.
nothing. Well run operation.
Have had good service at this location before, but took 15 minutes to return the trailer this time. Seems like they are now understaffed.
Truck was ready for pickup on time and very clean! Both workers I interacted with, before getting the truck & dropping it off, were both very helpful explaining everything and answering my questions. 5 stars!!
I had 2 wait in line for 20 min. just to reserve a truck for a later date . Had a truck reserved for 8-1 -15 and got to the store exactly at 7a when they opened. ( Had truck reserved to be picked up at 7a) . Again , had to wait 15 min.!!! before I was helped... Clearly , poor customer service and need more hands on deck !!!!!!! Had a busy moving day and counted on punctuality which was sorely lacking!
Hire more attendants during peak hours. Otherwise, very knowledgeable and courteous employees.
The counter gentleman was very friendly and quick.
This place is fast and efficient.
Was a good first experience. Friendly, helpful, and understanding staff.
Terrible customer service. We had an online reservation cancelled by the location without notice or explanation. We lost approximately 5 hours of our day before we were able to secure a different truck. We had to do our own calling around to see if there were any other Uhaul locations that could accommodate our needs. We talked to UHaul traffic who was not helpful at all. Overall a terrible experience we were lied to and never offered an explanation. I would never recommend your business to anyone.
Incompetent employees, managers that lie about refunding money due to the errors of employees, water damage in the storage unit, furniture and an elliptical ruined
When we picked our box up and returned it the staff was very helpful and nice. Great experience.
I have been using this u haul for years with numerous mistakes with the staff there. Great employee changes! Thank you!
The staff was not informative or friendly. We had miscommunication between the call center and our store location causing us to have one box less than we ordered.
They were very helpful in what I was looking at to rent. They even gave me what I need in in size at an affordable price for the short time that I need it. Very much recamendable
Austin and all the guys were great - very helpful and courteous.
was told I had the truck for over 1 day and I return the truck before it was time.
It was a great place and clean
That 1 staff that helped me was very nice, I have noidea who the other guy was but he was rude. I still don`t have my access card because they could not get it to work. Took over 1 hr for paperwork
Indoor storage area fine. Terrible ¬doorway, impossible to push carts over. Outside COVERED WITH SPIDERS! It is nature but needs some effort to keep them clear from the main areas.
great sevice all around varry helpfull employes
My location stopped delivering without notify the customers bad taste in my mouth
Very good experience. Everyone was helpful.
They had only 1 CDL driver who quit. I waited 2 weeks for the store to get someone to pick up the u-box. The manager was trying. they really should have multiple CDL drivers. Two weeks unacceptable!
Napa guy had no idea he was dropping off the uBox. Was nor delivered to my residence. Had to take ay off from work to go unload.
The box was clean but had many broken beams.
Danielle Carigan was the most helpful person I have ever worked with in any customer service business. Very knowledgeable and worked very hard to see that every need was met.
Adam went above and beyond to help me out in a time of need. Great management skills.
very satisfied with the services
Every person I dealt with was professional and courteous and I would absolutely recommend the ubox service!
Everything was great but structurally the.U-box had cracked supports and other flaws.
daielle, who picked up and delivered my pods was great to work with
Danielle was extremely professional and courteous. She called the day before to confirm and again when she was an hour away. Couldn`t be more pleased!!!
I reserved three boxes but all my furniture fit in one! UHaul called the next day to let me know I`d receive a refund for the two unused boxes. Great customer service!
Thanks for delivering on expectations
very helpful and always pleasant staff
they were fast and very helpful
Ridiculous to have to pay $5 for extra 2 hrs of access to finish moving in. Rental facility floors filthy, rat traps present. No proration for turning in my vehicle two days early, as requested.
Danielle did an absolutely marvelous job. She has superb coordination in moving the box. It was like watching the ballet. She deserves a raise. The box was OK.
I want all my money Back , U-Haul was so bad for my move.... They told me $269.00 too move me to Chaicago Ill then said it will be 995.00 when I moved
expected call be4 the pods came-did not recieve call til delivery, missed call, pods in back, now have 2 haul all a block to pack NOT happy W/drop off at all.. hope pick up delivery goes better!
Although the halls are well lit, the individual units are very dark inside. Interior lighting would be appreciated and helpful.
It is rare to have someone at the Oshkosh store answer their phones. U-haul should prorate storage unit payments.
Danielle was very professional and helpful.
Danielle did a great job.
Restrictions on delivery dates caused me to incur an additional month of rent charges. One lock hinge was broken off. Doors were difficult to close and lock due to screws coming out.
Did not receive boxes on time 1 box was not leveled box not picked up on time not shipped to PA on time, over charged quoted charges still waiting for credit and charged additional storage month fees.
The store is always busy for the location it is in, but the staff is very nice.
The gentlemen at the store were very friendly and courteous, and extremely helpful.
Total rip off.Will never use again Recomend that no one ever use them Was lied to many times.I was told it would take 3 days to move my boxes,17 days later my boxes showed up.
You found us 1st floor storage after starting on the 2nd level. That would have been a real negative. Thanks!
Kim Van Osdol
despite a large number of customers and only one U-Haul employee, I was treated with kindness and respect.
The staff were very helpful and professional.
The facility looks well-maintained and secure, which is very important to me. The employee who helped me showed me several options.
Totally a good overall experience. Adam was very helpful.
We had a great experience with U-haul. I would highly recommend the facility.
Friendly people, manager gave us a ride back to the airport saving us a long walk. We were in a hurry to take off before they closed the airport for the airshow so the ride helped us greatly.
Everything went excellently, Thank You!
Great product! I was moving my son and needed 30 days between moving days. The U-Haul rep. suggested the U-Box, which saved me about a hundred $.
I have had good experience with U-Haul. The truck met our needs. The storage unit is the right size and very easy to get to.
There were many issues when first ordering the uboxes and a few billing issues, but when that was all taken care of and I was able to deal directly with the Oshkosh location, everything went smoothly.
Delivery and pick up was timely, staff was helpful and friendly
The gentleman at the counter was not friendly. We were informed that we had to buy the U-haul lock at $13. The customer should be informed of that when we calling to rent the locker.
Very easy to rent equipment and easy to store with the help of the carts that were available. Wish it was all on bottom floor however or a ramp
Uhaul messed up my reservation and gave me a Ubox which wasn`t what I ordered. I had to fill it on uhaul grounds.
Only issue I had was when calling to rent box I gave a detailed escription of items to move in and the box I was recommended was significanly smaller than needed.
Need a U-haul climate-controlled storage place in Appleton, WI. Please. Thank you.
The people that work there are superior in knowledge and assistance--highly recommended!!!A+ Manager
The security tag was removed by Oshkosh staff prior to my retrieval. Though my property was accounted for, this is bad practice that would open Uhaul up to potential liability.
Well maintained and freindly staff, very convienient central location, well worth the extra $$$.
Very pleased. Would use Uhaul again.
Danielle was very friendly and willing to work with us.
I was not present for the move, I was in California, therefore I trusted Uhaul to do a great job as always. Danielle was great and your office was very helpful.
Easily accessible and clean.
The staff were extremely helpful in getting us the box at a time that was most convenient for us, we really appreciate how flexible they were.
Door on the second u-box didn`t close properly. We struggled to get a lock on the box.
Staff was very friendly, helpful and knowlageable! The walkways were clean and free of debris. Its a bit more, but I feel lie I made the right choice, Good service, the Oshkosh location rocks!
very pleased w/ both the facility the assistance we received from the staff we`ll be back
I need not receive what I ordered. Was not informed about the lack of availability of the product I desired. I only accepted the Ubox out of desperation.
This has been one of the most disappointing moves I have ever made. You Failed me!! BIG TIME call me!!!
Very impressed by the Oshkosh U Haul. I used a U-Box that stayed in storage there. The load and unload was made very easy by the helpful staff.
The customer service was good at this location. One concern I had about my u-box broken bottom latch was not resolved before it was shipped. It is possible I would not recommend U-Box to a friend.
Everything was just fine we already know the u-boxes are at there destination. Way ahead of time.
This storage facility was in disrepair, the roof leaked all over my property, climate-control was a joke, and it was completely dirty!
No communication, did not ship ontime, no answerer the freaken phone!
The people who work at this Uhaul location are fantastic!! In fact because they were so great I started using Uhaul`s for warehousing needs in other locations as well.
I was very impressed with my experience with U-Haul in Oshkosh. I would highly recommend this facility to anyone. Thank you to the staff!
Thanks for all your help!
Very pleased w/ the check-in move in. Thanks
The guys here were the best U Haul guys I have every worked with, and I`ve moved a lot. They were knowledgeable, on their game, responsive, and intelligent. It was a pleasure.
Helpful. Sometimes hard to have a phone call answered, though.
Staff were friendly and very helpful. I highly recommend this facility for storage.
Did not receive delivery of storage box. Did not receive the product requested. I will not use Uhauls services nor recommend them to anyone.
trailer was ready, everything went well
I highly recommend you for a move in or out of state.
Delivery was within the time frame specified. Agent was friendly and behaved in a professional manner. She showed us how to operate the ubox and answered our questions.
Service was fine for storage unit. The service for answering phones and waiting on people are poor. It doesn`t seem like enough people to help you in an average time.
I`ve just rented the space so I can`t make any useful comments
I worked with a woman named Jessica who is now transferred to the Milwaukee WI office. She was fantastic with me throughout the entire process of getting ready for a major move. Kudos to Jessica!!!
Excellent, friendly staff in both Wisconsin and Texas
We felt the facility offered a great lay out for loading and unloading, with great hand carts available.
Staff was very friendly and helpful. Also was a great price!
Very satisfied with service - everyone was really nice and helpful. MUCH CHEAPER than a Pod!!
The facility handles my storage needs well. It has adequet space and protection for my belongings. this store has helped out in a time of need for this customer. Thanks.
prices which were quoted changed in midstream. The space quoted was not the space available. I had to move my storage items three times due to worker error and lack of concern.
Automated phone system is horible, took 25-30 minutes to get to speak with the right person. and then billed twice in 14 days
Would recommend only if my friend would be moving out on the last day before the next month`s rent on the unit is due. Negative experience when I moved out.
Moving from Wis.to Fl.can be tramatic. Your professional freindly up beat staff made the entire U-Box a pleasent experiance. On time never missed a que, keep up the good work. Thanks
This was my second time using a u-box. As always, the experience was great! Jessica is very helpful - excellent communication. Thank you!!!
Very good service and using the U-Box made my move much easier.
Staff was very friendly and helpful and appreciated the ease of scheduling
Rat poison came out of box - I didn`t see - niece touched it. Why does your company allow rat poison to be exposed like this????
I called and got a storage unit and a truck for the day that I needed and the staff was very helpful.
Delivery driver was outstandingly well trained and friendly...made the whole experience very pleasant.
Service was great and helpful.
my experience was very good,i appreciated all the help I got adam the gm was great very helpful and professional.
flexible and on time, just what I needed.
Excellent service in both Columbus Ohio ans Oshkosh, wi
I am so glad we chose to use U-box! So far, everything has gone so smoothly. It is amazing how much stuff one can get in a u-box. Thank you!
I was appreciative that the workers suggested U-Box instead, which wound up suiting my needs better and being more convenient in my situation.
Aaron does a great job and the rest of the staff is hard working and helpful ttoo : !! Thank You
i wish the storgage room had a light. the room i had was very dark. while the eyes would grow accumstomed to the dim lighting-i worry that i might miss a dropped item.
I was not initially greeted in a courteous manner, particularly because I had made prior arrangements with U-Haul for this storage. However, the person warmed up quickly enough.
I would prefer to have lighting in my storage room. It is too dark for my taste.
My move in went smoothly.
I have recommended you. The cardboard cops in the windows are a little silly, though.
This is my 2nd time renting a unit from this U-Haul facility. I was and still am a satisfied customer. I chose this one because of its location near where I live. Keep up the good work!