Customer Reviews for U-Haul Moving & Storage of Pasadena
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasadena
I returned the truck on October 8th, 2015, Thursday. The staff was very prompt, and said all was okay, but did not give me a check out receipt. Staff said everything was paid according to the contract.
Uhaul made our move easy and fast! I am disappointed with an employee who seemed bothered to answer questions I had about the final charges. Ms. Gutierrez should not be on the phone assisting customers.
Nothing. They were great...organized, fast and efficient!
I am thoroughly satisfied with this particular U-Haul in Pasadena...and would certainly use their equipment and services again!!!!
Check Electrical wirings, bulbs
weld ramp handle broken
Mainly electrical is veryimportant for safety
other than thatstaff very friendly helpful
Keep giving excellent service and don't charge mileage on in town rentals!
excellent all around. from the front desk to the back. 5 stars.
I have no complaints about this place, the employees are always very nice and I would happily rent again.
The U-Haul associate who processed our rental and handled the paperwork was very friendly and great. However the associate who handled the truck return was smarmy and even tried to rip us off until he finally acquiesced. The truck we rented had a broken driver's side visor which kept swinging down into view when driving the truck making it not only irritating but dangerous. When we told the guy who processed the return about it, he laughed about it. Other than that the truck was OK, but the overall experience with U-Haul was not what we expected based on rentals in the past.
I arrived on time (actually a few minutes early) to get the pick-up truck I had placed a reservation for. It took some time to get the paperwork and payment processed, but I then had to wait about twenty minutes to get off the lot because an employee had left the lot with the key to the truck--the last truck available. No one seemed very much concerned about it. One worker whose name I neglected to get mentioned they would "see about" giving me a credit for some of the time I would have the truck but of course when I got the bill I was charged the full amount. The equipment was just fine and the location is really ideal for me, but the service left a lot to be desired.
Quic, efficient, postivie!
This is how UHaul facilities across the country should operate!
Suppervisor stated that he didnt have the size truck I was requesting available and I would have to take a larger one. I stated I would need teh truck for 24hours but he still called and pressured us to return it early. No price adjustments were made in price for the oversize truck, or the rushed return so "No" I do not think they deserve our future business.
This location only had 2 employees on staff on 10/4/15. There was a long wait to return the trailer because there were 8 vehicles/trailers being returned at the same time. You should have more staff on the day after the first weekend of the month.
Everything is fine . Just make sure our informations on file in your system are secured against hackers. Thank you
Super fast and easy return. It probably took 1 minute! This location is also very close to a bus stop and a metro rail Gold Line stop, so if you live in the area, it's nice to have public transportation as an option to get back home if you are returning solo.
staff and location are the best..... check-up in and out was made easy
Rates seemed higher at this facility than other locations. My cost to return a trailer to the city where I rented a larger trailer 3 months ago cost $75 more to go the opposite direction for the smallest trailer. California rip?
I had to pay extra because they told me I could not bring the truck back I had to leave it in a different city that was 31 miles away and I had to pay a taxi to take me back home a waste of my time and money and I had to pay more for the truck I will never use hual again I rather pay a moving company and if you can see on my file I would use you guys about 1 once per year I will let all my friends know what my experience was like and hope they never go threw it
Efficient, courteous and professional customer service. Thank you for making our move easy.
They told me that the people in San Diego should have told me about the parking issue!
The van had a strong smell!
Invest more in customer service training.
Didnt use most of the equipment, Would be nice if you would offer a refund for that. Blankets were still in the original bag. And furniture trolley was too big so couldn't use it. I asked when I returned it but was told no.
Got home, put vehicle on trailer. I started to secure front passenger tire and found the strap was frayed all the way across. I had to get straps and secure my vehicle in my own manner.
This is NOT the first time that I have had an issue with this rental site.
Upon returning your auto transport trailer, I informed the lot person and was directed to the office. I explained the situation. Another customer came in and needed an auto transport as well... they were going to re-rent what I had just returned, until I told the customer about the strap.
The lead person on duty assured me that there would be a NO CHARGE for this rental.
May I suggest that you FIRMLY ENFORCE a SAFETY CLASS, for your personnel - ESPECIALLY THE LOT PERSONS.
I have rented there and left the lot with the chains dragging, another time the lights were not hooked after I supplied my own light adapter for the units to be connected.
People NEED to realize how DANGEROUS this is with a vehicle being towed, especially at a higher rate of speed and how easily a life can be lost, due to their lack of completing what they are being paid to do!!
Cashier was a little annoyed.
keep up the good work dealing with the customers....
caused injuries trying to push car onto tow dolly. needed come along to pull car onto trailer. trailer worked well. please reply !!!!! thank you....
I wish that there was a later time to return a van in the same day. I got there just as they closed.
I was told i had an option to keep the vehicle longer for the same rate. As it turned out I was hounded, given the runaround and penalized for doing so.
Excellent service and very helpful staff.
Great job. Very helpful. Answered all my questions and accommodated my schedule.
my general comment is that the booking/reservation and actual picking up the trailer is mostly inefficient. When I went in person the man got my credit card, drivers license and he should have filled the entire contract ready to go. When I cam in the morning to pick up the trailer I had to stand in line for the verification and contract signing. What bothered me is that the attendant in the yard had a portable computer that all my information was in as well as a scanner of the contract. My suggestion is that once I arrived at the yard and present a contract from my reservation the day before he could proceed in performing the hook up task and I would be on the way instead of spending time the day before for reservation and another half hour the next day waiting in line to sign a contract.
For that part of the transaction my grade will be fail as that is a very inefficient customer service.
I stopped going to U-Haul ages ago because of the staff. I drove by and noticed the building improvements and quality of trucks in yard. Decided to give it another shot, and was glad I did. The staff were competent, INTELLIGENT, and professional, I will return to this site for my truck rental needs.
I didn`t spend much time physically at the premises, but the time I did spend left me with a positive impression.
Large stock of available vehicles, professional customer service, easy in-out of the facility and a large showroom with boxes, trailer accessories and moving materials. I will use them again!
I have had my debit card for 9 mos. Your staff use an old slide system that keeps a copy of my debit card. I just heard from my bank that the card was compromised. I will be reporting this location for credit card fraud investigation.
It was explained to me that the van I had rented was not clean due to water conservation. That was a good enough reason for me.
The service was Excellent the person who attended to my truck was both professional and personalized making my experience memorable. More men like him.
your reservation system is cumbersome. You ask way too many unrelated questions before accepting my reservation.
The whole experience was great. The only thing that I found lacking was the email confirmation did not have the address on it.
The Uhaul was late to open on the Sunday we picked up the van. A group of people were waiting outside the front door. I was told to come early as there is usually a line in the morning. I called the general manager number which was indicated on the front door in case of problems. Finally at 9:15 am someone showed up and asked us to wait a few minutes until they could get set up.
Check in took way too long. Dispatch took way too long and ate 20 mins into my rental time when they had to reassign a vehicle to me.
My u-boxes were shipped to the wrong location. I can`t get them to the right one. Everyones nice but can`t help. Im transferred to different dept and told someone will call me but they dont
The service by uhaul employees was great / efficient and the van worked perfectly and was easy to drive. That said, I didn't realize gas wasn't included so that was a bit frustrating—the vans and website only say "+ mileage and fees" and that's misleading, it should be gas, mileage, and fees so people with tight budgets can better account for this cost, especially in California where gas is so expensive. The van also smelled unpleasant.
I was very pleased with the staff that helped me (Mr. Decker and Anthony) as well as with the equipment (GMC pick-up). Had no appointment but was helped quickly upon check out and check in. Very pleased.
Everything was, as usual, great EXCEPT that this truck REEKED of cigarette smoke. Other than that, everything was fine. At least put in an air freshener for the next person.
I received very good service. The truck exactly what I needed, though there was quite a large dent on my vehicle. I understand it may not have been cost effective to repair it, but it was a bit embarrassed to drive it.
Improve on drop off information to customer. Was told i would receive a text and email,but never did.
your guys were all very helpfull I did really enjoy their
Clean windshields (INSIDE and OUTSIDE). Clean outside rear-view mirrors. Outside of that, great job!
When I made my reservation the sales rep was great and confirmed everything. I rented a truck til 1pm. An hour later a rep named Gabriel called and said they needed the truck back by 11, because they got double booked. His customer service was insulting and made it out to be my fault they were double booked. He was not helpful in trying to come up with resolutions, alternatives, or understanding the error was on their end. If I had not already made other commitments I would have cancelled the rental all together.
The non-commissioned day laborers should not be allowed on the property. Even after I told one I didn't need help he kept asking if I had money. I thought I was going to have to tase him. I thought the other one was going to do something for refusing "help" from him too. Creepers. But the staff and equipment have always been great.
Gabriel was excellent over the phone providing information that let me know the available options.
Fast service, very good customer care, clean facility, great price! I'm very happy.
Everything went well, no problems with anything.
Jim the manager called to say that there was not truck available at the time that I made the reservation. During the phone call he said he would call when the truck came in. He never did. While I was moving, I realized that I never heard from him and phoned to see when I could pick up the truck. They had already gone home. I was a whole day down, lost the use of the help that I had lined up because they had to work the following day. Very unprofessional handling. There was zero apology from Jim, and very little compensation refunded to me for their poor handling of their scheduling and my loss of use for the vehicle that I had reserved 7+ days in advance. Word of caution: a reservation at Raymond St. Pasadena Uhaul means nothing and the manager doesn't care.
Credit our cards back sooner
Check in was easy as well as the check out. Staff as very nice ant easy to work with.
The fuel at check out was below indicated on the receipt. I mentioned it to the check out guy but he didn't seem to care. I filled it up to the place indicated on the paper anyway and was still charged a refill fee. It was just like $8 (gallon and a half) but it was annoying on both ends. Otherwise, the experience was positive.
Rude and very slow costumer service. Not helpful at the check out time.
I called ahead (about 10 minutes prior to closing) to inform the staff tghat I was dropping off a cargo trailer and would be a few minutes after the close. I was told, by an employee, that if I arrived "even one minute after closing, [I] would not be helped". When I asked to speak to a supervisor, I was disconnect. When I called back to AGAIN request to speak to a supervisor, I was transferred to the company customer service--NOT the on site supervisor. The company customer service agent was kind enough to AGAIN contact the site and request that someone "stick around for a few moments to assist with my drop off of equipment. Upon arriving, I was in fact helped by one of the employees and I was in and out in less than 5 minutes--exactly the amount of time I initially requested in my first call to have someone assist me if I arrived after close.
Nothing. My move went very smoothly.
Great experience overall. The staff was very helpful and friendly.
Came in just before closing at 7:00 PM and out in less than 10 mins with only $1.37 extra (more mileage than anticipated) I rate this overall a very good experience.
This was a great experience. Previously, there was some waiting and delay. Today was perfect. From check in to get the truck, to check-out.
The attendant who wrote me up is a keeper. Totally loved his dedication and sense of humor.
Quick and competent staff.
Customer service was great!
easy pick up and return. no problems.
Top notch team!!! In and out in no time.
Good vehicle and staff. Thanks.
Have more enclosed 5/8 or so ,need more enclosed trailers at this location
Very efficient/professional service starting from the day I picked up boxes for my move.
have air compressors and air hoses that work; check air pressure and condition of tires
Your customer service was excellent! The employees were professional, friendly, and helped me find solutions for my moving concerns. Thank you.
The location called me to state that there was "new damage" to the vehicle. I told him absolutely not. He then indicated he would "pull the paperwork." The PREVIOUS damage was documented on the paperwork.
Also, we put gas in the vehicle to ensure it had the same amount of gas as when we left (we have a receipt). They then charged us an additional $19 for fuel and then a $30 "Late fee."
These guys are shady and dishonest!
The service was quick, efficient, and correct.
I thought the workers were very relaxed yet efficient, and business like but friendly. Sorry it took me so long to return this.
Kenny was exceptionally helpful
I have reserved a 17 ' truck when I got there you guys told me the truck is not available and there is only 15' available and it is what it is
If it is the way you do business I really congratulate you on your new methods in costumer service
My cell is 626 416 1339
Call me to explain ore about how great I was suffering the other day and I felt I have been humiliated and and belittled
There is nothing I have to ad, the service was friendly, fast, fantastic !
We originally ordered the truck out of the Covina Store and was suppose to pick up at 8:00am and then was changed to Pasadena due to no 26' trucks one way trucks. Needless to say this was very stressful.
Great service and my return was very easy.
I rented a trailer to go camping. The staff was very helpful and knowledgeable.
Everyone at the facility was exceptional, from answering all my questions to bring my box shipped!
I was double charged for my equipment rental. It would be nice if people actually paid attention to what they input when charging customers. I'm extremely disappointed with this location
The workers were very professional.
The service was great I'm glad they had the trailer near me. The only things that they should have more 5 by 8 trailers and closed trailer other than that I'm happy with the service
Great customer service, really appreciated the extra efforts!
I was overcharged. They eventually reversed the incorrect fuel fee, but it seems like they care more about upcharging than customer service.
Ian was very professional and helpful.
Very good service. I highly recommend this location to anyone planning to move locally or across the country.
Online reservation makes it easier and faster.
No everything worked out great. Efficient staff.
More competitive rates. Budget is way below uhaul rates.
The guy who accepted our return was very nice and helpful. Great experience!
The employees that I met with are great with an exception. I experienced major problems with the equipment. Road side assistance was called and the telephone person was rude and unprofessional. The technician who came out was great. Total down time was 4 hours. When I called into this location and asked if I could keep the equipment for the 4 hours of loss time so that I may finish my tasks I was told I would be charged... How ridiculous! I would not rent uhaul again nor will I recommend uhaul. I understand that equipment may fail and that mistakes happen, however, when you have an opportunity to make it right you do so, but to fail your customer for a second time in the transaction is preposterous.
Deliver rental, drop off anywhere for trailers also.. have coffee and donuts. Over all excellent service and awesome equipment. Affordable prices. Thanks UHUAL..
Friendly, helpful, efficient people!
I drove away with my rental van within 15 min after entering the rental office.
Very happy !
It took me about 2 minutes to finish the return of the truck. That was great.
Everyone at the facility was kind, courteous, and highly organized. A great experience! Jim kept me informed the whole way.
UHAUL is a name that means tradition and dependability.
My experience today was not either of these things.
Your truck was an unbelievable gas guzzler.
The Air Conditioning was only functioning half of the time during a day in the 90s.
The suspension system on this truck was almost non-existent. The ride is unacceptably rough.
I like the UHAUL brand. I like what it stands for and what it has stood for for many decades, and at many specific points of transition throughout my family's life.
But after today, I will consider a different vendor, because I shouldn't have to feel like I'm riding on an old farm truck when I move.
Nearly new truck. Quick pick up with on line check-out. Courteous staff at return. Keep up the good work.
The wait to pick up was longer than it should have been, but the customer service reps were great both at pick up and drop off. The van was a very nice ride and in good condition.
The guys at the counter and the guys working outside were totally awesome. I was in and out in 10 minutes. Superb service. One of the best uhaul experiences I've had.
have computer system work or have backup so customers don't backup waiting for 2 service people handle 20 waiting customers!
Property manager was rude and inconsiderate.
The first thing I booked was in inoperable condition. I had to be changed to something else... the staff was very helpful with this, and although it was a greater inconvenience and expense to me, the staff made it work as best they could. I couldn't have been happier with the outcome of a subpar situation.
1.5 hr wait even with a reservation not acceptable
The location was great and staff helpful. reservation process and call center were poor. This may impact my decision to use uhaul again.
Last year I rented trucks on several occasions at UHaul Agoura Hills, CA. Compared to my great experience there, the Pasadena,CA location is not even comparable. The staff doesn't seem to find it important to make it a pleasant experience and to make me want to go back.
The cabin of the vehicles on both occasions I rented, were dirty and smelly. Quite disgusting to be honest.
I went there due to the convenient location but I am looking into finding an alternative rental company.
One more thing, the GMC pick-up trucks are inferior to the Ford F150s...
My U-box arrived ten days late and for several of those days no one could tell me where the ubox was located. It is too difficult to get someone from u-haul on the phone. I will never use this service again and I will never recommend that others use it. It was bad to the point of shocking.
friendly workers, but takes too many times to wait in line.
Everything was clean, fast, efficient and people courteous. Good pricing too!
Have more 5/8 at that location enclosed.
Service was prompt, efficient, friendly, professional. Definitely recommended!
Thank you I will be using your services again
The parking area was extremely packed with large pallets.
I had ordered MovingHelp with my 2 UBox order. On the day of, I had to order a 3rd UBox at the store and was forced to add Movinghelp services for it. I ended up getting charged for 3 additional boxes by MovingHelp and have not been able to resolve these charges now, one month later. This was a poor experience with UHaul services.
I still haven't been refund the balance from the $75.00 dollar charge on my card.
Contract # 23140692
The service was great and everything was at a timely fashion thank you and Im looking forward to having more of your services
The truck served well but it sounded like it was on its last mile.
Good customer service I would definitely recommend this location
Not much, the employees there were nice, helpful and respectful. Maybe having more of a selection of different sized vehicles would help.
Computers were very slow in processing the item I was renting. Agent kept asking apologies for computer being so slow other then that everything went well.
This particular store was helpful and fast.
This has nothing to do with this store, but UHauls everywhere are now charging a $1 "Environmental Fee" because they really want to charge $20.95 / rental now but then they'd have to change the signs on their equipment from "starting at $19.95", so instead they charge a $1 fee and then make up some vague reason like "you know, for the environment and stuff"
Always very quick service at this location. Trailer hook up quick and unhook quick. Great employees.
The location and staff at the pickup/return location were wonderful. However, the telephone customer service agents that I spoke with while trying to arrange my reservation were very unhelpful and gave me inaccurate information about the availability of the size truck I needed. I was told that the 10' trucks weren't available anywhere near my city on the day/time I needed one, and the phone agent tried to get me to thus pay more for a bigger truck. However, after I ended that call and did more research and then made a reservation online, there was indeed a 10' truck available at this location at the time/day I needed it. Not cool.
Clean the truck better. There were CD's from previous person. Also the gas they said was a 1/4 tank. It was empty. I had to put gas right away.
Maybe have a dedicated line for the quick check in people. It was really quick once I got to the counter but with people in front of me who hadn't reserved until then it took a little longer.
very clean and very nice personel.
Great group of rental agents. Very professional and
extremely helpful with all aspects of the rental and return.
Everyone was awesome fast and efficient.
Checkin & checkout were quick and the customer service was excellent.
GM cargo vans are not as good as the others
The people we dealt with seemed very knowledgable and professional. Mr. Deeker (i'm sorry if I misspelled his name) was eager to share his knowledge without making you feel less than.
The lady at the call center was extremely helpful and courteous.......well done!
Great experience. Thanks.
I like the parking lot check in, I will use this location again in the future
Customer service has always been good. This is the first time I was given a truck that the interior was dirty from prior use. Other wise things are good.
I reserved a 17ft truck at another location, then changed the date online later. The new date required a different location, which gave me a 15 ft truck. This meant extra mileage and gas from a 2nd trip. Lame.
Very friendly and professional staff. Good experience overall.
Had a reservation for Sunday at 9am. Arrived at 8:30 to find a line out the door with only two clerks working the counter, and no differentiation between people with reservations and those purchasing supplies etc. I did not get my truck until after 10 am, losing over an hour of work time. Very inefficient business. On top of that, I returned the truck with more fuel than when I received it , but received no credit for that. Had it been the other way around , I'd have been charged extra high fuel prices. I won't be using u haul again.
Waiting times in line to pick up the truck, even with the reservation was completely on acceptable. I stood in line for 45 minutes before receiving service, and the air conditioning was not working correctly it was very hot. Waiting times in line to pick up the truck, even with the reservation was completely unacceptable. I stood in line for 45 minutes before receiving service, and the air conditioning was not working correctly it was very hot.
Everything was great for me, especially not waiting long.
Employees very present up, clean, respectful.
Equipment, truck super clean nice ride.
Thank you for it all. People on the
phone knew answers, no waiting.
Keep up the good work.
Company very successful .
My experience was excellent. Quick rental agreement, vehicle prep and return. Thank you for your friendly efficient staff.
I rented moving vehicles twice in the past month without a hitch. (Pardon the pun.) The online pre-check-in and reservation editing works great & shortens the wait time. My only complaint is the pressure to purchase U-Haul's over-priced and often unnecessary insurance (redundant with many auto insurance policies) with the threat of charging for any damage on-the-spot if you don't pay the damage waiver fee. (This is corporate policy and has nothing to do with this specific location.)
Have someone available at the store 24/7
I wish I could remember the gentleman's name, but he was incredibly helpful!! We had a few requests above and beyond normal and he helped provide a solution for each one. He was tall, black and with a full first name (not a nick name.) The two gentlemen that helped us with the trailer outside were very helpful as well. Excellent experience!!!
The trailer lights were not properly checked when checking out. The brake & turn lights worked but after dusk I discovered the running (tail) lights were non-op. The trailer was previously reported with a problem with the lights, but the pick-up location did not find the problem rented the trailer to me. I can confirm there is a problem with the lights.
I had a low pressure tire warning upon pickup and had to add 25 lbs of air to the front right tire.
The truck was filthy-more so on the interior and it really smelled.
The counter service, reservation and pickup/drop off were fantastic.
Staff were very good at handling the rush of customers that seemed to follow me in, I was set up quickly enough and sent my way. Next day staff were very good about getting me back on my way when dropping off. I noted on the second day that I thought they should check the wheel bearing, I thought they may be a bit loose, staff seemed very interested in my feed back. I'll be glad to return. One item though, I was never warned about California's 2 lane law. I am very aware that trailers cannot move left beyond the 2nd lane from the right yet I see U-Haul trailer frequently in the car-pool lane. That is a BIG fine if your clients get caught. You might want to point that out to clients during pick up.
amazing experience. thank u guys from Pasadena..
I need to get my two u-boxes from Pasadena, CA, back to Seattle. I can`t afford to ship them back at $2500+. I paid $1080 to get them down there, including a month of storage. I need help here!!
My experience was flawless, fast, and very friendly. Can you improve on that? My only concern was that I parked on your property right next to a trailer. It wasn't visable out of my car side window as I was backing out. I knew it was there and didn't hit it. Someone might accidentally hit it as they're leaving. Maybe something could be left by it to indicate its presence. Just a thought. Thanks!
Love this company. Always courteous and very helpful.
Excellent service, great location! Bryan was super helpful!
Thank you very much for great service!
I am glad this location is near me.
And the staff does such a great effort to take good care of the customer!!!!
From check in to check out!!!
Thank you again!!!
New check in/ out was fast and efficient. Great friendly staff.
Extremely convenient, friendly and efficient drop-off. Great experience.
UHaul/MovingHelp was glitchy-had trouble with the payment code. Also quoted 2 diff. shipping prices. Store service was helpful, but the corporate system seemed flawed.
GREAT Service, quick pick-up and drop-off!!
Attachment was not a receipt but rather a bowl of spaghetti.
Wonderful staff would rent there again in a heartbeat.
oNly thing that needs improvement is the communication between Uhaul facilities in two different cities. Sometimes the information was wrong. Other than this, things were good.
The only negative was the people storing and getting dressed and sleeping out of the storage unit nearby.
The Pasadena U-Haul location was very helpful and friendly. The U-Haul call center on the other hand was not knowledgeable and made this process more frustrating than it needed to be.
I`ve been extremely pleased with the helpfulness of the U-Haul staff at the Pasadena U-Haul on Raymond. I went on Yelp and gave them a 5 star review.
I`ve had the one storage space for 7 months and the other for more than a year. There`s not been a time where I came out of there unsatisfied. Not even once.
Uhaul in Pasadena gave my U-Box to the wrong movers, who took it 2 hours away to OC. Jason 301-768-9330
This place has units that are almost all upstairs and have no elevator. You know that people are storing furniture and things like that and you want us to carry them up 3 flights of stairs?
I would not use or recommended uhual. I had asked if they can prorated or extended one day so I wouldn`t pay for the whole month. The representive said no without trying to help.
Bottom Line: the manager on duty, Jim, was professional, helpful and took every measure to ensure a pleasureful experience was realized for myself and my crew.
Was pleasantly surprised on how well this location was run
Terrific site service. Would only have liked access to Unit to have extended to later in the day.
This facility needs to have elevators. That`s the only reason why I would not recommend it.. Otherwise the staff was very helpful and friendly.
Good Customer Servie, very helpful
Made a reservation online for a first floor unit for a specific price, and when we showed up on moving day, that unit wasnt available. Had to pay 50/mo more. Classic bait and switch.
I made a request prior to moving in which was not completed and was given wrong information which made my move very stressful. Will be looking for an alternate company to use in the future.
The lack of a service elevator was a disappointment.
Good experience. Staff friendly and helpful.
Everyone was polite and efficient, and staff knowledge was excellent.
The staff at the Raymond location in Pasadena is very friendly. They did everything possible once my boxes arrived to support my move to the area.
I picked it up and dropped the filled box at your facility and just got notice that it arrived at its destination. I will pick it up this coming Monday.
We forgot to give 24hr notice, but the staff still pulled our box when we arrived. Very friendly
Kenny, Asst. Mgr. UBox Pasadena, was fantastic! He worked incredibly hard to salvage a difficult situation could not have been nicer! We owe Kenny so much for his help. Samantha Rose thank you!
Everyone was very helpful and kind to us.
Looking forward to picking up the U-Box and unpacking it at the destination!
The Chippenham, VA location shipped my box late, and told me they shipped it when they hadnt. The lock I put on the box was not on the box. Very unhappy
typical bait and switch. unit never existed and someone changed my reservation to a larger unit. Corporate is going to hear about this poor service.
8x8 for 154. jammed doors, bad ramps. construction, jammed side doors. bad parking lot. pushy Day Laborers. a 10x10 at Public Storage for 75, easy parking, working doors no Day Laborers.
The owner of this facility really did the right thing and helped me out. I appreciate doing business with him and this location!
Immediate welcome when I entered the showroom knowledgeable sales staff inside and outside were friendly, responding to all my questions immediately!
everything was wonderful. The people working there were very professional friendly. i will definitely recommend them to a friend or use again if I have to. Thank you
The staff at Raymond Ave. U-Haul are great, always helpful and professional.
A pleasure to do business with and I will recommend again and again!!
I sent an email back last week asking if you bill me each month via email and have still not heard back...kindly let me know right away..Sandi
I`d rather you send these surveys out once the U-box is received at the other end. The initial experience is great--and I`m hoping the delivery side will be as well.
Everything was great very easy to access my storage.
The person that attended me was extremely helpful.
Staff were friendly, but wires got crossed somewhere between staff and my box was not shipped when I requested. Had other issues with the Glendale and Auburn locations.
The customer service is good and the staff is friendly
The Ubox was great. The employee who rented our reserved double trailer to another person was not so great. He also didn`t check one box and when we tried to open it, it was bolted closed.
Staff was unhelpful, and I wanted 24 hour access. The most inconvenient thing was that the small storage units were all upstairs, so I had to carry everything up 25 feet of stairs to reach my unit.
Annoying emails to complete this survey! Stop!!!
Annoying emails to complete this survey! Stop!!!
Staff was very helpful and made my move much easier.
A pleasure to do business with!!
Give customers more than 200 characters to give you feedback here
The gentleman who showed us the facility was amazing! NO attempt to up sell us,knowledgeable,patient, genuine. We tried tipping him, BUT he refused, would NOT take it. Man of Character
everything in one location to move at times when we are all scrambling to place our feet firmly on the ground, really helps...THANK YOU!
one of the workers named Matt went above and beyond and helped me get a larger storage around closing time! Great storage area and a great way the treat the paying customer!!!! Matt was a great help!
I was writing and excellent review, but not indication of when I am at 200 characters, so I cannot talk about exceptional staff despite a problem with confusion over storage unit reservation.
I appreciate the the whole staff by the was that I was treated. The staff was very customer friendly in the manner that they provided service.
Regards, Ricardo A. Fairly
Thank you for the free month!!
very good customer service and was very helpful while taking care of all the formalities needed
Moving out of storage, it took 20 minutes for someone to open bay door for my truck for storage pickup. An employee had his personal car in the bay. .
The storage is absurdly expensive and there is no elevator to the second floor storage. And I`m not talking a ten-step trip either. Forty steps up with no air conditioning is ridiculous.
Overall it was pretty good, though kinda pricey.
A positive experience. The stuff was efficient and accommodating. Our storage unit was clean and secure.
The staff is very helpful.
Don`t like how the loading dock is left open while you have to go around to get you car. They say we can leave the car on the street, but there is no parking n the street.
U-Box support 2x4s were loose needing to be renailed in on sides for support.
Jim Decker was MOST helpful and deserves to be acknowledged he was timely and accomodating.
The staff is very helpful and always have a pleasant attitude. Thank you for the excellent service.
Unit and vehicle rentals @ location. Service unpredictable: review needed on maintaining professionalism w/clients. Broken main door lock to units.
The service was customer friendly.
needs elivator for upper floors
I spent over 20 minutes on hold 6 different times trying to get through. Your taped message repeating every minute for over 20 minutes was very aggravating. The box was broken when it was delivered.
This facility has no elevator
Staff was very friendly and helpful!
Very friendly and helpful staff, made sure to walk me through the unit and the procedure for getting back in.
The individual who helped me did an excellent job.
While the staff did their bast to be friendly and helpful, they were way understaffed and could not keep up with the influx of customers. The storage facility was a total joke.
uhaul should consider using metal container instead of wood.
assistant manager was very helpful when phone reservation gave me false info. he fixed it.
Very pleased with my storage experience with UHaul
UBox=Worst moving experience of my life. Had to follow up many times to get my UBox shipped though requested immediate shipping, sent one week later. Use ABF for same price.
Kenny did a great job accomodating my last minute requests.............kept in contact as to what was happening......when pick up would occur.
All the staff were courteous and attentive. Very busy facility but they treat their customer very well.
NEVER AGAIN WILL I DEAL WITH CALL CENTER thanks to TINA PHILLIPS~!!! HORRIBLE SERVICE AND ATTITUDE!. Kenneth should have that position before her! He actually HELPS n works for his PAY
The staff went above and beyond, stepping in to help me with my extremely heavy load and making storage accommodations when I was pressed for time. I would definitely rent from this facility again.
The service was great the storage area was clean and the staff was very helpful.
Thank you for your service
Keep better track of your paperwork. Don`t hire young workers that look high all the time. Don`t charge a persons credit card without prior consent. Look over every mileage carefully.
they made experience of renting a storage facility very easy
All of the employees were very kind and helpful. They had a lot of customers towards the end of the day and they were still polite with everyone.
We are extremely grateful for everything they did for us. I would highly recommend this facility to anyone. Kim Rinehart
I forgot my Drivers License there. They called me immediately. I am very appreciative. Excellent Customer Service. Store hours are convenient for people working.
U-haul stays open till 7pm. Competitors close at 6pm, which is why I picked U-haul. 8pm or later would be even better for working people.
Very nice staff. Will use uhaul self storage until I can figure out my garage situation.
Robert was wonderful. The rest of the staff didn’t maintain professionalism and could not answer questions.
Customer Service is horrible! The manager told me it wasnt registering in my head before and after i told him i was bi polar. That comment is completly Illegal!!!!!
Excellent staff support. All employees were professional and courteous.
Everything was great. The only problem I can recall was the lighting inside the unit itself did not come on and I did not see a light switch to turn it on. Thanks!
Customer Service is very friendly. We have rented a van, purchased boxes, rented a storage place, purchased hitch and installation, and soon renting a trailer. Overall, excellent center.
Everything was very good.
Called, put on hold and disconnected. Went there to rent space and return trailer. Waited 10 minutes on line to get started. Unloaded then waited 30 mins on line. One person at desk and 4 or 5 outside
I used the U-haul storage facility for ten months. The only aspect I did not like was the rate was raised within the 10 month period of time and I decided to no longer use the facility.
The staff mixed up my storage unit number and filed my personal information incorrectly.
WONDERFUL EXPERIENCE. THANK YOU.