Customer Reviews for U-Haul Moving & Storage of Pasco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasco
Todd and Emanual were amazing. We really don't enjoy moving but have done so several times in the past few years and we agree that the service and extra care taken by all, especially the above mentioned exceeded our expectations and made the experience much more enjoyable! They all deserve raises. Thank you!!!
We picked up the truck and the power steering was not working. We stopped back in and pointed out the power steering leak to the attendant. He tightened the leak and indicated he had topped off the reservoir, however within a few hours the steering was once again not working. By this time the location had closed and we had to finish the rest of the evening with virtually no or little power steering. Next time please ensure your truck is functioning properly.
Great crew at the Pasco, 99301, store!
Too expensive. Will try other companies first before using uhaul again.
Equipment is extremely used and not maintained,almost unsafe to drive. I did not like the fact they put a hand truck and blankets in the back of the cargo area and if the bread-clip seal is broken they will charge you for it. PUT THE HAND TRUCKS IN YOUR SHOWROOM AND IF I NEED ONE I WILL ASK FOR ONE. Basically they don't tell you the hand truck is in the back. I turned a corner and heard the hand truck fall. so when I returned it the mgr asked did you use the hand truck i see the bread-clip seal we put on it is broke,i said no it fell over because your bread-clip seal didn't hold it up. So if you go there have them take out the hand truck,and blankets,or bring zip ties or a strap so there bread-clip seal wont break.
Let it be known that U-Haul sells boxes 60% less than other storage locations. I bought from the wrong store.
Spend a lot of money with U Haul with renting storage and using your equipment and to be charged over $340 for one day use of a small u haul chaps my hide...I could have hired a professional mover for $260 and not had the problem...could have put the item on a train and shipped for $120...so guess you have over priced yourselves considerably...will not use your moving system in a very long time
The folks working there were very courteous and knowledgeable about the equipment. I experienced no problems at all and will recommend them to others in the future or use this facility again should the need arise.
staff failed to inform me of the electronic card swipe needed to enter my unit. the manager informed me the day i moved out
The gentleman that helped me was very friendly and very good at his job, he got me in and out very fast. I think you guys are doing great.
They were very slow. I waited almost an hour to receive service but I when I was a little late with the truck they did not charge me extra.
I rented a truck twice from the same location within a two week period. The first time was to move my moms things in to a storage unit. When I picked the truck up I was told I needed to give an estimate of how many miles I might drive. So I estimated 20 miles. When I returned the truck I was told that I went exactly 20 miles. I didn't think anything of it until I rented a truck for the second time two weeks later to move my things into my new house. I estimated that I would be driving about 50 miles. When I returned the truck I was told that I drove exactly 50 miles. That is too much of a coincidence for me to have driven exactly what I estimated both times. I feel that I was ripped off and that the people there are dishonest. I will not be renting from them again and will not refer the location on Court street in Pasco to anyone.
More people at the counter on weekends to help with rentals. The wait was 30 minutes just to pick up my "reserved" trailer. But they were efficient. Moreover, better computers and printers for quicker printing.
Speed up the check in process
The place I was told to drop off was closed. I had to call for new location. Pasco wa location was great with great service.
The manager Todd is phenomenal and went out of his way to help us when we arrived just after the doors locked for the night. I`m 9 months pregnant and needed access when I arrived.
remove the dolly that is mouned on the wall as it sits upon the floor taking upo more preciuous cargo space. when people rent they know if they need a dolly and blankets and can order them, having them in the way waiting for the seal to be broken to then be charged for their use is a bit much. If I need them, I can rent them up frount or as in my case, just don't need as I have my own. when ordering truck online, I had two times been asked about renting or buying other hings, that should be the end of it as If I find I need I can ask. Thanks.
I was the only customer at the store, it took the store manager 30 minutes to get me into a truck that i had already reserved & provided my information prior to arriving for pickup. They gave me a truck that had a crack all the way across the windshield. The inside was somewhat okay, however the cup holders were lined with sticky residue from previous spills so I didn't even want to use them. And then to return the vehicle the manager had us return to a location that was farther away than another location; I provided my new address and he googled locations for drop off, so not sure why we had to spend the extra miles, gas & time to go farther down the road than was necessary.
Todd was awesome!.. very knowledgeable, professional, and helpful.. keep up the great work.
The battery on the truck died, had to jump start it. Seemed like an older truck?
The associate that aided me this morning was so busy with personal cell phone that not only was my service delayed but my hitch was scratched as he backed me up to the trailer until I hit it, that's buddy. Apparently the conversation about where his friends and their kids were at was more important than getting me on the road at 7:00 am this morning. I would recommend that employees not use their personal cellphones while back renters up to trailers or put renters on hold to handle personal matters. That's what breaks are for.
Rent trucks with a full gas tank. make sur ethe trucks are cleaned prior to renting them out.
The atmosphere and service reflects well for UHAUL and the store manager!
Todd and Travis did a good job serving multiple customers, ensuring all felt important, well cared for, and handled in a timely manner .
... and the coffee is always fresh.
This location was a pick up of a U-Box shipped from a Las Vegas, NV location. I was very happy with the help we received from the Pasco location when it came to scheduling the picking up our items.
I have always had great service here and have had several great U-Haul experiances.
This was truck could have looked cleaner on the outside. I must say could be a location thing .sitting just off the highway and a main strip . It was great on gas .and rode like a dream.........A young man who took care explained & tallied up out purchase. I felt as we were friends for years thank you Travis we were very pleased .also the general manager We brought the truck back washed. Put a nice smile too his face & showed us a better way to save a buck or two...Thank you again guys we will be back again.
I have had after-market trailer hitches installed on my cars for over 50 years, the majority on 4WDs. The work performed today by your staff, Travis and Manuel, was outstanding and professional in every respect and is the best, neatest, and most attractive one I have ever had done. I highly recommend this Pasco UHAUL dealer in every respect. When I need additional moving or trailering equipment in the future I will be back. You may call me for confirmation of my comments here. Thank you!!
Everyone I talked to was Great. I had to change the date of my move and Dave at the 800 number was very helpful. If I move again I will use this service.
Customer service provided by Manuel sp? was EXCEPTIONAL. He was friendly, professional, efficient, and very helpful. It was a pleasure to do business with him.
Great service. The manager shows care to customers.
Employee was clueless as to what was going on.. hooked me up to what he said was the wrong unit. Before he unhooked me I asked if he could jusy change unit in computer he said no.. so he unhooked me.. then I told him outside I reserved a trailer 5x9 specifically to haul a motorcycle and unit he was gonna hook me to did not have the wheel chock in front of trailer.. I said I have to have that.. so he unhooks me again.. rehooks me to original trailer and literally says ill change it in computer.. something he just said he could not do.. took me over a hour to get the trailer and I was only customer he had... very bad experience overall.. was very very frustrated. .
Maintain current service, it's wonderful.
Love the Pasco location! Everyone there is in a good mood and eager to help. The trailer was in great shape and pulled like a dream. Almost makes me want to move more often... (Almost)
Travis at the Pasco store was most helpful. He was very professional and organized. He knew exactly what we needed and everything was perfectly arranged for easy pick up and drop off.
I have rented from this place a few times before. They have always been friendly and helpful. I will continue to rent from there.
They were open at the crack of dawn... just what I needed. The got me the truck I needed, knocked out my paperwork and I was on my way... on schedule. That's all I ask for... give me what I reserved and get me out the door quickly and I'm good to go.
Employees need to explain the TOTAL rental rate information at the time of pickup, not just part of it and hope the customer won't notice.
took over an hr. to check out a car dolly. No insurance paym't. experience was nearly as bad.
Everything was fine except the truck they gave me only had 1/4 tank of gas. I was driving 150+ miles, they could've given me a lil more gas. So I had to spend another $80 to fill up the tank and I dropped off the truck with more gas in it than what was given to me and no reimbursement was given.
All of the young men we interacted with - both picking up and dropping off - were polite, courteous, helpful and professional. Doing business with U-Haul was a very pleasant experience. ALSO - the young man working at U-Haul store on Kennedy Street in West RIchland was exceptional. He went out of his way, above and beyond the call of duty to assist us, and was extremely personable. (He eventually directed us to the Pasco store when he was unable to meet our needs.)
Hire MORE people...That Court St Office is ALLWAYS very busy....
Easily got a 20 footer in under half an hour without a reservation. However, they forgot the dolly and blankets and I had to make a return trip.
The man who helped us in the store on thanksgiving was SO nice and helpful.
The store was willing to upgrade the truck without any hassles. Much appreciated.
A little frustrated that when someone calls the phone number they get a call center instead of the store they are trying to reach.
Nice, helpful staff. Good team.
Yes I got there to return my uhaul
And there was no one there just a note saying be back soon come to find out he closed store to go to jack in the box
u - boxes delayed for 3 more days
Was going to rent a 5x8, but saw the U-box got that instead. Excellent service in both Albuquerque Pasco.
Our experience at the Pasco UHAUL on Court St. was enough to make me use Budget next time. Although the truck was clean and well maintained, the customer service lacked in every way. 'Lacked' being a very generous description.
We rented a 17' truck on Friday morning. On Saturday morning we accidentally locked the uhaul keys inside the uhaul so we tried to call to tell them but received a person at the Customer Care Center. The first of several calls TO them, each promising a return call - which we never received. Finally, they did connect us to roadside assistance but to no avail, we were told that the truck we had was independently owned and there was nothing they could do. Perhaps we could contact the location and they might be able to help. So off to the next town we went, hoping to obtain an extra key since we were still unable to reach them by phone at the location.
Upon arriving, there were two agents helping other customers. We waited about 20 min and an agent was without a customer and there were a line of people. My husband asked if there were extra keys to the trucks in cases such as ours and was told, "perhaps."
Eventually, we were told no, no key, call a locksmith. - Would have been great if we could have had a return call or somebody at the location to answer to tell us such BEFORE we drove clear back to the store. It was now almost 5 pm and our day was simply wasted.
After we left and were informed it would be $45 + mileage to come open the door which we had no choice but to pay.
We kept the truck on Sunday as well to unload but tried on Mon morning to reach our sales guy again. We needed a different size ball hitch. We NEVER recieved a return call from him and left several messages
The follow up, I'm guessing, is this email that I'm replying to now. I will not be spending close to $400 at Uhaul EVER again. Thumbs down, Pasco Uhaul.
The facility was well lit and conveniently located. The staff was rude and unhelpful.
I had to pick up my boxes 25 hours later than scheduled because of an incompetent staff. I will never use this or any other uhaul service again.
The UHaul guys on Court street are the greatest!
Assistance in using the A/T was requested, but not provided. I had not used one before and needed some help. I was simply handed an instruction sheet and was left on my to figure it out.
I have a lot more than the 200 character limit to speak on for the Pasco location and it`s not anything positive.
I have consistently had problems with this location. Closing out my entire contract instead of removing 1 storage unit. Calling useless
The only real negative about Pasco is they are Horribly understaffed and the wait was 2 hours or longer every time and unfortunately makes a good experience bad!the crew was GREAT!
1Billing was messed up
2Took a month to receive the shipment that was to take 10days
3Box and contents damaged now dealing with insurance.
NOT A FUN EXPERIENCE
The U-box was perfect. I was able to load it at the U-Haul location near me and it was delivered timely and in good order. I would recommend this to my friends and family for their moves!
Bit of a dispute between two employees as to which one`s turn it was to provide service to the customer.
The staff was friendly and tried to help us overcome the bad in route experience.
I was absolutely satisfied and happy with the service on the Pasco end.I was not happy at all that it took two weeks for the boxes to be picked up on the Indiana end.
Calling to make initial contact was a pain. I should not have to call 22 times before getting through
he staff was helpful when I moved out. The facilities computer systems, however, did not function well. My contract was not closed out and I was charged for a month after I vacated.
My experiencr with uhaul in Pasco was very unsatisfactory. I havenever had such an aweful experience and I have used uhaul several times.
The U-Box is the way to go! Our stuff made it in a timely manner and in good condition. I didn`t like being placed on hold/transferred at least 6 times and not getting a call back for over 8hrs.
Friendly, prompt, and helpful staff. They went above and beyond to help us with getting started with the high wind conditions.
This U-Haul facility is ran by experienced professionals. Joe and his crew know there stuff. Thanks guys!
Poorly informed by person over phone about storage unit location in climate controlled area. It was 300 feet from the entrance to my unit.
Service was great. I had to wait a while on a couple of occasion but that can be expected when the place is busy.
I wish you have more space service was great
Outstanding service by all personnel. Was a great experience working with the people at this location.
Using the storage at u-haul was very easy and painless to use while moving. The customer service was excellent and the added features made storing stuff easy.
We had to move and pack the U-Boxes since this location is not fully delivering empties yet all went as planned and it was a successful move. I`d recommend this location and the people there highly.
Everyone was very helpful and professional when dealing with them. Thank you all!
I had reserved a climate controlled storage unit from Bend OR before I moved. Upon arrival, no unit was available that was climate controlled.
Fiasco since the day we booked it- U- Haul advertised Inside storage, delivery by truck to my door, ease, etc etc...could not have been farther from final product
Pasco office was unreachable. Rarely was able to talk to them instead of getting forwarded to a national call center and never received calls back from Pasco office in a reasonable time frame.
I`ve used this facility for rentals and storage and gotten excellent service. The staff is well trained, courteous and helpful. I would highly recommend others to use this facility.
Worst customer service experience of my life. I would be glad to go into more detail: 512-569-8827
They were professional and provided great customer service.
Everyone was very friendly and helpful. Facility is very clean and very well maintained.
Great Location and customer service
Made res. online. Never received a call. Called Uhaul, but was impossible to get a person. Had to go to the store and even then it took another hour to get the box delivered. Horrible experience.
The staff were friendly and attentive. The storage was accessible, clean, and secured.
Extremely well cared for facilities. Helpful staff.
From the first time I went there It felt shady. While some employees were very helpful some lacked any customer service skills.
The rental process and access to the storage unit was very easy.
Anytime I had a question the staff was always willing to help.
Great Place! Staff Could Be A Little More Respectful Though!
Letting U-Haul ship the container made moving much easier. Renting a truck and driving it as well as a car across country would have taken two people and twice as much gas to make the move.
The representatives were friendly and tried to be helpful, but they need additional training on how to enter the information into the computer.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
The staff was very helpful and friendly.
The staff in Pasco was amazing- helpful, knowledgeable, and friendly. Big kudos to them!
The personel who helped me were very courteous, professional and and made my experience a smooth and easy transaction in every way. Thank you all!
The process went as expected. It is a great way to move, if you don`t have too much stuff!
THANK YOU, JOE, DOUG AND MANUEL. ANYBODY ELSE INVOLVED, THANK YOU TOO!
convenient location. very secure.
Staff was very helpful and friendly. The facilities were very clean.
Communication was not great. Had to change phone numbers online and cant find my other authorized users listed anywhere
2 locks were broken off of the latches during transport. Therefore, the security of my belongings were compromised. The employees at U-Haul of Pasco, however, were great to work with.
Very friendly and very helpful staff. Keep up the good work!
The staff was exceptional Great experience.
I have used uhaul in the past and every time it has been a nightmare, except this last time. Its been at least 3 years since. I have nothing but good things to say about this last experience.
Only problem i had with pasco u haul, well it wasnt really a problem. Every time i called, it took forever for someone to answer the phone, no big deal though
Need more help in the mornings.
Not a 24hr place. You have to get a key to the back down every time you go there.
Still have no idea where my uBox is.
Pleasant experience.Great customer service.
It was ok, but alarm kept going off, while we were getting some things a few times. We had swiped our card before entering even.
I had a wonderful experience with the storage rental. However, I had a negative experience with U-haul rental.
The young man who helped me was extremly friendly and helpful. The facility was extremly clean and organized. My unit looked brand new.
Douglas Morgan went above beyond with his friendliness, helpfullness, customer service. He diffused a stressful situation for my family.
Courtious customer service reps. Timely and responsive help. Will recomend storage units.
It took me 20 calls to finally get my u-box delivered. I do not know why it is so complicated. The management at Pasco is a mess!!!
very friendly and helpful staff thanks
convenient location, clean and good service
the help at the Pasco office was great. The whole crew was helpful and professional. Manuel was especially supportive. thank you.
We had a very good experience with the Uhaul services and the associates were knowledgable regarding all the services we required. Thank-you.
Thank you for your wonderful customer service. Special thanks to Joe Bass for his expertise and information during our recent move to the Tri Cities area. I
better experience than the last uhaul storage i rented
affordable and convenient !!!
joe and the team in pasco fulfilled my storage needs
thanks for the great service !!!!!
The storage as expected. Very clean. The guys are exception when it comes to helping me setting up all the stuff that I needed for the move and storage.
The gentleman that helped me was exceptional. He could not have made the transition to a new town easier. Thank you so much!
Great customer service, quick and efficient!
Easy online set up, funny and nice cleaning lady, good customer service from everyone . no complaints
You have an amazing team here!Joe is great! Easy to talk to, very accomodating. As a single mom I really appreciate that. The guys r so helpful friendly.Thank you for all your help!
Cust svc rep was very courteous. However, no NON climate-controlled unit avail in my size. Paid $10/mo xtra w/long walk. Very clean and secure.
Manager was fine, but the guy helping us check in and get a storage unit seemed to be stoned or asleep. Didn`t know what he was doing, took over 1 1/2 hours to get checked in.
I feel that when I just paid storage a couple of days ago and then closed it out, it`s a joke there is no proration!
great experience... great management
I just wish there were more access doors from the outside to the inside or there were shorter routs to some of the units.
Understaffed..... very slow in processing because of incoming clients.
Very polite employees in Pasco and Yakima, easy to work with, neat and clean
It was good. Ester is a great help to us. I highly recommend her manager over the one that is there.
So far we have been very impressed with the whole facility and helpful associates. The only complaint we have is that we`d have to pay extra for access anytime, not just during office hours.
The storage facility was an unbelievabler maze it would take me hours to move my belongings into an out of storage. ONLY ONE ENTRANCE TO THE FACILITY MADE IT VERRRRY INCONVENIENT!!!!!!
Hallways are narrow for moving some items to the interior unit we are in.
Very friendly staff. My stuff was secure and safe.
The staff managers told two different stories. I was called a liar, was completely disrespected by the manager. The facility says it is climate controlled, now having to rewash all that was in there
Staff was always helpful, items were secure, i even left my unit unlocked by accident for a week, and it was never touched. Units very clean!
i got a good offer to get into u-haul storage.
We felt good about leaving my father`s things there for the time we needed it. The first month was free because we rented a U-Haul truck from them.
The Mexican lady there had the best customer service I have ever had anywhere! I recommend her for managment! I believe her name was Ester!
Joe and his staff were awesome! It was a pleasure keeping my things there!
female who works there not attentive nor does she pass on messages. and very slow service
I was very happy with my experience.
We were assigned to an outside unit as we requested, with easy access.
We were very pleased with the personal service and quality.
The facility was so clean it sparkled! All but one of the staff were very friendly and helpful.
the staff was helpful and informative. They made sure I understood everything before for I left the facility and said to call if I thought of anything later. Your staff was awesome
It took 45 minutes to get through the front desk paperwork. 3 other customers waited at least that long as well. Not enough experienced staff available to man the front desks.
The sales associate was very helpful with everything, from renting a moving van to finding a storage unit
the staff was very friendly and efficient. They answered all of my questions with out hesitation.
needed more customer service
The people were kind and helpful.
Very good storage facility, rather expensive though compared to others in the area.
the only thing i wish that you all would fix is the machine that make the pass cards forthe self storage it does not work. the man behind the counter tried two times on two differnt days
I`m very disappointed on my storage rental. Given specific prices but after I signed the agreement I noticed I was charged more. Fees should b n writing explained b4 signatures,not afterwards.
Checking in/out was a very very slow process but the staff facilities were both good