Customer Reviews for U-Haul Moving & Storage of Pasco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasco
Arrived and waited for 10 minutes because two of the employees were just there talking. As soon as the employee behind the counter was done assisting a customer, he came and helped me. His name was Ryan and was very helpful. There was another gentleman that assisted us with glasses but he was doing a walk through when we arrived and told us where to park the U haul and auto transport.
Rented a 14ft truck to drive from Kennewick, WA. When I arrived at my destination and started unloading, I found the truck had a leak and my belongings were all wet. Not happy! No one could help me at u haul when I returned the truck. Now my couch is drying in front of the heater. No offer of at least some percentage off my bill. Was told to call 1-800 number. Not happy.
Staff was also knowledgeable, courteous and helpful.
They could be a little faster in their service.
Some workers did not know what they were doing. I asked for a military discount on the phone and they said it would be applied at the store. I get to the store and they say they don't offer it. I would have to contact corporate. We were waiting for a dolly out back and nobody showed up so we decided to hook it up on our own. Never again will I go here.
This survey asks about the "facility", not really about the experience. I had a trailer reserved almost a month in advance. When I arrived they sent me out to get hooked up. It was only then that I discovered they did not have the trailer available. I spent quite a lot of time there, only to end up with a smaller trailer than I needed. It worked out, but I needed to make an extra trip to complete the move we were doing. All they said was sorry!!
Some how I was not made aware of the sales tax which did not make sense to me since my credit card was Oregon address, I live in Oregon, and I was only going to drive the vehicle 30 miles in Washington. If I had been informed of this fact, then I would have rented the truck in Umatilla, Or and saved myself over $50. Also Uhaul tried to bill me an extra $40 for late delivery in Oregon. It so happens that I had the truck on site at Grandpa's feed prior to 9am but had to wait until 9:45 before anyone was around due to their opening at 10am. This was corrected at Waldport. The Pasco location told me to return the truck with 7/8 tank of fuel.....contract read 15/16. Was not told about assuming responsibility of water damage due to a tape repair....but was written on paper and attached to contract. Could have rented truck from a competitor for $150 less but would have been a day later(I will wait the extra day next time due to dishonesty and wanting to overcharge...on UHaul's part). The time I left with the truck was near 10am due to all the undocumented marks on the truck...........not 9:01 as my contract states.
Manny the GM was very helpful. UHAUL is a corrupt organization that double charges their customers and then holds their household goods hostage. I will never use you again.
dirty winshield and minimal instructinos
The uhaul usesed 3 qt. of oil. The front end need to be worked on.
When I went to pu my rental, there was an availability problem. The staff worked hard and overcame it. Good job. I will go back and rent from them again.
Can't think of anything, service was excellent.
Staff was friendly, but place seemed understaffed for a busy Saturday morning. It took over an hour for my Ubox to be brought to me. Manny did the best he could for the amount of work he had.
The sales counter is a bit cluttered and it is hard to see your reps and reps to see customers.
Was supposed to be here by 8/1. Have made two calls and had to leave a message for the Ubox department and no one will call me back to schedule the delivery. Not sure I will get any compensation for waiting. Wondering if I will ever see my stuff again and have no idea who to contact for the insurance I bought.
The moving pads (blankets) I ordered were not in the truck when we got to the moving site, and I did not check to see if they were there before we left the UHaul office. Maybe someone should have double checked to see if they'd been put in the truck.
Left front tire has less than legal tread depth. Also, there was a $1.00 "environmental fee" that was not pointed out to me and I would not have agreed to that. That is bill "cramming" and will be reported to the state attorney general's office.
Truck needs an oil change. Took awhile to get it rented.
The person was very helpful and took his time with me. I would also recommend this location rent from.
Air conditioning in the store.
Better coordination of staff. Need to have an assertive but positive leader to coordinate efforts of staff. Very busy, but the shop and yard personnel seem to bounce from one assignment to the next with no direction from a leader.
Worker could be a little happier about working. Was excited to not have customers, so he could go home early.
I had a real good experience overall including the quality/value of the trailer. Dont know how you could improve, all employees were friendly and helpful.
The reason i am not paying the $24 is that the parking brake was poor and I had to block the tires for rolling
I rented a 2 axle trailer. When I opened the door there was trash inside. Two of the side marker lights were missing and one fell off during the trip that I made. I think that you need to go through your equipment and make sure that it is swept out properly and that all the lights are there. If your equipment has a malfunction, then you should not send it out. I was told that I couldn't have another trailer because this was the one that was reserved to me.
Personal were very courteous and very helpful.
Outstanding customer service.
Staff was very helpful. Some of the boxes needed repair work to make usable. But everything turned out ok and I would use this service again
I've rented and purchased at this location a few times. Great staff - always friendly and helpful. Excellent location and group working here.
Fix up the back side of the lot. A couple of hundred $$ in gravel would get it flattened up quite nicely. Also, re-organize the back lot so the customer can drop off the trucks/trailers a little easier. Would make it easier for employees to manage them, too.
I think the service and truck were awesome, but the price is really too high. $230 for a 24 hour rental to drive 65 miles is steep.
Great service - great people. I'll be using this location again.
Only one person on duty. Drop off took longer than expected. Guy who helped me did the best he could and it wasn't bad but I expected more personnel on hand for a Monday morning.
The people at this location were super nice and helpful. I talked to about three different agents and all were great. However, the Uhaul 1-800 number leaves a lot to be desired. They are very rude and apparently are inconvenienced and bothered when you have to contact them.
All the boxes piled up in front of the service desk make for a pretty cluttered environment without enough maneuvering room.
I usually use non-uhaul locations, perhaps because this was a main uhaul location it was so busy. I think they were under staffed that day so the wait in line was rather long, at least 25-45 minutes. However, once I reached the register they were apologetic and they made every effort to make the transaction as quick as possible.
I dropped off my trailer after hours. It did not get checked in promptly. I got a call from Spokane wondering where it was and that concerned me. That was a day and a half after it was dropped off. Other than that the trailer was good, rode fine, and served my purpose well.
The facility incorrectly presented its product resulting in overcharging and erroneous posting to my account. Too bad you don`t allow enough characters to let me explain...
To pick up, we waited in line for 30 minutes. The truck was not cleaned, so the person "helping" us had to clean it before giving it to us. Then he stated they needed it back by 4. I told him I never said I could have it back by 4 and I might need it longer. Reply: "We need it back, someone else is renting it then." Not acceptable. I rushed to get all my stuff to my new location and got the truck back at 3.45. After 15 minutes of waiting in line, I stopped one of the two visible employees and told him I was told I absolutely needed the truck here by 4 and had been waiting for 15 minutes to return in.
Beyond that, I watched several "near-misses" in the parking lot because of their (very slow and backed up) drop off system. Most notably was a mini van trying to leave. She nearly backed into a Uhaul's trailer piece before someone in the parking lot got her attention.
The 2 times I've rented the customer service has been poor and have my rental orders have been wrong.
The facility was top-notch. The people were not that friendly nor did they help me promptly - they stood around talking one time for a full two minutes while I stood there waiting!
The truck was excellent. Drove very well and had plenty of
Power for the load. Would definitely recommend.
Very friendly, courteous and well-informed staff. Thank you for helping me with my move.
The staff at Pasco was friendly and helpful. But, my phone calls were not returned.
The Ubox program switch was brutal! I made an extra trip back to the UHaul location on both ends of the rental.
Customer service was very slow moving. There was one employee restocking boxes while customers were standing around waiting for someone to help. I did not enjoy having to wait to return truck and then wait longer so he could check to make sure lights are working. I ask him shouldn't that be done prior to me renting/driving that they are working. Overall slow service.
There were multiple computer issues with the truck. I did the advanced sign in to expedite the process but spend over 45 minutes waiting to get the truck. I was unhappy that I took the time to get things done in advance to not be able to pull in and in less than 15 minutes be able to leave.
I scheduled to pick up a 14ft uhaul truck on Saturday june 21st at the court st, pasco washington. We arrived at the scheduled time of 8pm. And no one was in the store and the door was locked. (This location opens at 7) after waiting fifteen minutes the store manager finally arrived to let us in the building and get us our truck. The manager did adjust our rental fee at a lower price point due to the Inconvienence but failed to say sorry for the time we had waisted. The store managers over all customer service was very poor, he was more focused on getting through the long line of customers who were waiting because of his attendance. After returning the truck to the location I noticed that I was charged three seperate amounts on my bank card. One for $48.20 (the original hold fee in wich the store manger failed to communicate.) One for $51.23 (my actual total bill) and another for $25 ( I don't understand were this charge came from). After calling the location they said that my acount was charged wrong and that I would receive the hold amount and the 25 dollors back on my card. This is incredably Inconvienent since I never received a phone call of the mistake and since it's the weekend I have to wait up to three days for my money to be back in my account when it should have only cost me $51 in the first place not $124. Further more the associates at this uhaul location did not take any responsibility for this mistake and lack of customer service. Going Foward I will take my business else were.
The new manager Manny goes out of his way for his customers! Great job guys!!!
No one knew how to help me and ended up trying to give me storage and truck return in different locations which is fine but had me call another number who said it was no problem to return there and there were no extra charges and then charged me another $89 without even calling me. This is Fraudelent and have a claim put in against charges and terrible lack of knowledge and direction from receiving end.
AC in the truck failed to work.
Service at the location is almost always slow. Every time I come in I have to wait, sometimes up to 30 minutes.
Propane is mostly what I come in for, and I keep coming back. That experience has always been okay. It's just having a tank filled, quick, simple.
The truck I rented has seen better days. The alignment was WAY off, the weatherstripping around the door was falling off. The thing was noisy as heck, squeaking, rattling, shaking. I am glad I never had to go over 30mph due to the limited distance I was moving. I would NEVER risk taking that thing on the freeway, which would be required for about 75% of their potential customer base in this area.
Salespeople very courteous and helpful...all in all a great renting experience!
The employees are very courteous.
very frustrating when calling U-Haul Moving & Storage of Pasco i was always connected to call center. that is the only reason i may not come back to uhaul
Excellent service. Thanks!
Don't send out trucks that are possibly going to fail mine broke down. I ended up having to hire other people because I could not finish with the hired moving crew I had because the time I would have been unloading was spent trying to contact roadside assistance and then waiting for someone to come fix my problem. So it cost me $150 more. Very unsatisfied with it.
Our first place we were supposed to pick up our u-haul no one was available to help us. So we had to drive across town to this location and they were SO SO SO wonderful!
Stop putting in seal locked dollies/blankets in your truck rentals. Either that or find a better location in the truck to store them. They are in the way for maneuvering/storing boxes/furniture. Additionally, the dolly location is a tripping hazard near the back of the truck.
I went 1 yr ago and had my hitch installed with wiring. My wiring was installed horribly, but I went back today and spoke with Manny in your pasco, wa location. He did an awesome job installing my wiring. He made me change my mind on this location and I will now continue to go back to this location. He gave great customer service and I appreciated all he did for me. He is an example of what all ur employees should be like. My experience this time around was great!!
I was extremely happy with the service I was given. No complaints here!
The guy who assisted me was extremely helpful. I was borrowing a vehicle from a family member who told me that the trailer hitch was good to go. As it turns out, it wasn't but the guy at u-haul got me on the road. The customer service at this place is top notch.
They were efficient. Helped us in and out quickly.
Customer service was amazing. Manny was so helpful!!
Great customer service from Zach, Jon and the young lady who immediately sent me a receipt upon my request. Great job. Thank you so much!!
The workers were knowledgeable and very efficient. They were friendly and helpful. I would certainly recommend them to others.
Just try to call them. "You wouldn't know if you called the call center". Sadly when the 3 employees cannot reach the phone, it is directed to the call center. Manager "joe" treats customers as if they have never called before, it's very rude and very expensive.
Only place in town with a car trailer it worked great I was able to load the car and go in fifteen minutes. Improvement would be speedier checkout of equipment. There was one person ahead of me and I was at the uhaul for well over an hour to pickup the trailer.
Manny is manager material.
Hands down, I had a very very poor experience.
Originally when I called in to make an appointment to get my hitch installation, I had to call back and the woman said everything would be on file, etc. When I did call back, however, the other women had no record of me.
After we settled this, I came in for my appointment and was told it would take an hour and half... they called me 10 hours later, AFTER their office was closed.
When I was able to pick up my car the next day, it had quite a bit of damage on the bumper. Holes, scratches, etc.
It was near impossible to get a hold of staff to schedule a pickup, or even pay my bill.
I worked with Manny and he made the experience fast and easy. Great customer service!
Easy return after an 800-mile move. Great staff!
Absolutely will not recommend uhaul ever. I had a horrible experience with your employees and trucks. Todd the mgr at this location has the worst customer care I have ever experienced. Having an off site call center take msgs allowed him to continue to ignore my needs. He is unfriendly, rude and does not listen or empathize with he hd screwed up. Terrible experience.
Having a cll center accept calls for a local office delayed the response to my problems. I left repeated messages that were ignored by the location mgr because he could. No one was holding him accountable or the service he needed to provide.
regarding the the fuel is more easy to fill up or to be full when pick up and it will so easy for the customer to fill when drop off the truck please thanks.
I was told multiple things from multiple people about a uhaul rental for multiple days. Not pleased at all and will most likely not use Uhaul services again.
Communication between the 800 No., the store and the computer system is an epic failure!
I was impressed with U-Haul. My current job contract is up in five months and I will be moving on to another job in another location. I am planning on using U-Haul to make my move.
staff failed to inform me of the electronic card swipe needed to enter my unit. the manager informed me the day i moved out
The manager Todd is phenomenal and went out of his way to help us when we arrived just after the doors locked for the night. I`m 9 months pregnant and needed access when I arrived.
This location was a pick up of a U-Box shipped from a Las Vegas, NV location. I was very happy with the help we received from the Pasco location when it came to scheduling the picking up our items.
Everyone I talked to was Great. I had to change the date of my move and Dave at the 800 number was very helpful. If I move again I will use this service.
Customer service provided by Manuel sp? was EXCEPTIONAL. He was friendly, professional, efficient, and very helpful. It was a pleasure to do business with him.
u - boxes delayed for 3 more days
Was going to rent a 5x8, but saw the U-box got that instead. Excellent service in both Albuquerque Pasco.
The facility was well lit and conveniently located. The staff was rude and unhelpful.
I had to pick up my boxes 25 hours later than scheduled because of an incompetent staff. I will never use this or any other uhaul service again.
I have a lot more than the 200 character limit to speak on for the Pasco location and it`s not anything positive.
I have consistently had problems with this location. Closing out my entire contract instead of removing 1 storage unit. Calling useless
The only real negative about Pasco is they are Horribly understaffed and the wait was 2 hours or longer every time and unfortunately makes a good experience bad!the crew was GREAT!
1Billing was messed up
2Took a month to receive the shipment that was to take 10days
3Box and contents damaged now dealing with insurance.
NOT A FUN EXPERIENCE
The U-box was perfect. I was able to load it at the U-Haul location near me and it was delivered timely and in good order. I would recommend this to my friends and family for their moves!
Bit of a dispute between two employees as to which one`s turn it was to provide service to the customer.
The staff was friendly and tried to help us overcome the bad in route experience.
I was absolutely satisfied and happy with the service on the Pasco end.I was not happy at all that it took two weeks for the boxes to be picked up on the Indiana end.
Calling to make initial contact was a pain. I should not have to call 22 times before getting through
he staff was helpful when I moved out. The facilities computer systems, however, did not function well. My contract was not closed out and I was charged for a month after I vacated.
My experiencr with uhaul in Pasco was very unsatisfactory. I havenever had such an aweful experience and I have used uhaul several times.
The U-Box is the way to go! Our stuff made it in a timely manner and in good condition. I didn`t like being placed on hold/transferred at least 6 times and not getting a call back for over 8hrs.
Friendly, prompt, and helpful staff. They went above and beyond to help us with getting started with the high wind conditions.
This U-Haul facility is ran by experienced professionals. Joe and his crew know there stuff. Thanks guys!
Poorly informed by person over phone about storage unit location in climate controlled area. It was 300 feet from the entrance to my unit.
Service was great. I had to wait a while on a couple of occasion but that can be expected when the place is busy.
I wish you have more space service was great
Outstanding service by all personnel. Was a great experience working with the people at this location.
Using the storage at u-haul was very easy and painless to use while moving. The customer service was excellent and the added features made storing stuff easy.
We had to move and pack the U-Boxes since this location is not fully delivering empties yet all went as planned and it was a successful move. I`d recommend this location and the people there highly.
Everyone was very helpful and professional when dealing with them. Thank you all!
I had reserved a climate controlled storage unit from Bend OR before I moved. Upon arrival, no unit was available that was climate controlled.
Fiasco since the day we booked it- U- Haul advertised Inside storage, delivery by truck to my door, ease, etc etc...could not have been farther from final product
Pasco office was unreachable. Rarely was able to talk to them instead of getting forwarded to a national call center and never received calls back from Pasco office in a reasonable time frame.
I`ve used this facility for rentals and storage and gotten excellent service. The staff is well trained, courteous and helpful. I would highly recommend others to use this facility.
Worst customer service experience of my life. I would be glad to go into more detail: 512-569-8827
They were professional and provided great customer service.
Everyone was very friendly and helpful. Facility is very clean and very well maintained.
Great Location and customer service
Made res. online. Never received a call. Called Uhaul, but was impossible to get a person. Had to go to the store and even then it took another hour to get the box delivered. Horrible experience.
The staff were friendly and attentive. The storage was accessible, clean, and secured.
Extremely well cared for facilities. Helpful staff.
From the first time I went there It felt shady. While some employees were very helpful some lacked any customer service skills.
The rental process and access to the storage unit was very easy.
Anytime I had a question the staff was always willing to help.
Great Place! Staff Could Be A Little More Respectful Though!
Letting U-Haul ship the container made moving much easier. Renting a truck and driving it as well as a car across country would have taken two people and twice as much gas to make the move.
The representatives were friendly and tried to be helpful, but they need additional training on how to enter the information into the computer.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
The staff was very helpful and friendly.
The staff in Pasco was amazing- helpful, knowledgeable, and friendly. Big kudos to them!
The personel who helped me were very courteous, professional and and made my experience a smooth and easy transaction in every way. Thank you all!
The process went as expected. It is a great way to move, if you don`t have too much stuff!
THANK YOU, JOE, DOUG AND MANUEL. ANYBODY ELSE INVOLVED, THANK YOU TOO!
convenient location. very secure.
Staff was very helpful and friendly. The facilities were very clean.
Communication was not great. Had to change phone numbers online and cant find my other authorized users listed anywhere
2 locks were broken off of the latches during transport. Therefore, the security of my belongings were compromised. The employees at U-Haul of Pasco, however, were great to work with.
Very friendly and very helpful staff. Keep up the good work!
The staff was exceptional Great experience.
I have used uhaul in the past and every time it has been a nightmare, except this last time. Its been at least 3 years since. I have nothing but good things to say about this last experience.
Only problem i had with pasco u haul, well it wasnt really a problem. Every time i called, it took forever for someone to answer the phone, no big deal though
Need more help in the mornings.
Not a 24hr place. You have to get a key to the back down every time you go there.
Still have no idea where my uBox is.
Pleasant experience.Great customer service.
It was ok, but alarm kept going off, while we were getting some things a few times. We had swiped our card before entering even.
I had a wonderful experience with the storage rental. However, I had a negative experience with U-haul rental.
The young man who helped me was extremly friendly and helpful. The facility was extremly clean and organized. My unit looked brand new.
Douglas Morgan went above beyond with his friendliness, helpfullness, customer service. He diffused a stressful situation for my family.
Courtious customer service reps. Timely and responsive help. Will recomend storage units.
It took me 20 calls to finally get my u-box delivered. I do not know why it is so complicated. The management at Pasco is a mess!!!
very friendly and helpful staff thanks
convenient location, clean and good service
the help at the Pasco office was great. The whole crew was helpful and professional. Manuel was especially supportive. thank you.
We had a very good experience with the Uhaul services and the associates were knowledgable regarding all the services we required. Thank-you.
Thank you for your wonderful customer service. Special thanks to Joe Bass for his expertise and information during our recent move to the Tri Cities area. I
better experience than the last uhaul storage i rented
affordable and convenient !!!
joe and the team in pasco fulfilled my storage needs
thanks for the great service !!!!!
The storage as expected. Very clean. The guys are exception when it comes to helping me setting up all the stuff that I needed for the move and storage.
The gentleman that helped me was exceptional. He could not have made the transition to a new town easier. Thank you so much!
Great customer service, quick and efficient!
Easy online set up, funny and nice cleaning lady, good customer service from everyone . no complaints
You have an amazing team here!Joe is great! Easy to talk to, very accomodating. As a single mom I really appreciate that. The guys r so helpful friendly.Thank you for all your help!
Cust svc rep was very courteous. However, no NON climate-controlled unit avail in my size. Paid $10/mo xtra w/long walk. Very clean and secure.
Manager was fine, but the guy helping us check in and get a storage unit seemed to be stoned or asleep. Didn`t know what he was doing, took over 1 1/2 hours to get checked in.
I feel that when I just paid storage a couple of days ago and then closed it out, it`s a joke there is no proration!
great experience... great management
I just wish there were more access doors from the outside to the inside or there were shorter routs to some of the units.
Understaffed..... very slow in processing because of incoming clients.
Very polite employees in Pasco and Yakima, easy to work with, neat and clean
It was good. Ester is a great help to us. I highly recommend her manager over the one that is there.
So far we have been very impressed with the whole facility and helpful associates. The only complaint we have is that we`d have to pay extra for access anytime, not just during office hours.
The storage facility was an unbelievabler maze it would take me hours to move my belongings into an out of storage. ONLY ONE ENTRANCE TO THE FACILITY MADE IT VERRRRY INCONVENIENT!!!!!!
Hallways are narrow for moving some items to the interior unit we are in.
Very friendly staff. My stuff was secure and safe.
The staff managers told two different stories. I was called a liar, was completely disrespected by the manager. The facility says it is climate controlled, now having to rewash all that was in there
Staff was always helpful, items were secure, i even left my unit unlocked by accident for a week, and it was never touched. Units very clean!
i got a good offer to get into u-haul storage.
We felt good about leaving my father`s things there for the time we needed it. The first month was free because we rented a U-Haul truck from them.
The Mexican lady there had the best customer service I have ever had anywhere! I recommend her for managment! I believe her name was Ester!
Joe and his staff were awesome! It was a pleasure keeping my things there!
female who works there not attentive nor does she pass on messages. and very slow service
I was very happy with my experience.
We were assigned to an outside unit as we requested, with easy access.
We were very pleased with the personal service and quality.
The facility was so clean it sparkled! All but one of the staff were very friendly and helpful.
the staff was helpful and informative. They made sure I understood everything before for I left the facility and said to call if I thought of anything later. Your staff was awesome
It took 45 minutes to get through the front desk paperwork. 3 other customers waited at least that long as well. Not enough experienced staff available to man the front desks.
The sales associate was very helpful with everything, from renting a moving van to finding a storage unit
the staff was very friendly and efficient. They answered all of my questions with out hesitation.
needed more customer service
The people were kind and helpful.
Very good storage facility, rather expensive though compared to others in the area.
the only thing i wish that you all would fix is the machine that make the pass cards forthe self storage it does not work. the man behind the counter tried two times on two differnt days
I`m very disappointed on my storage rental. Given specific prices but after I signed the agreement I noticed I was charged more. Fees should b n writing explained b4 signatures,not afterwards.
Checking in/out was a very very slow process but the staff facilities were both good