Customer Reviews for U-Haul Moving & Storage of Pasco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasco
First, this location is understaffed - expect to wait for service. Second, picked up large truck with less than full tank - gage pointed to "F" but was xown about 5 gallons. I guess if you do that 10 times/week, the savings to U Haul adds up.
Hire competene people who know what their doing. I have never had such bad service in my life and we did not get some important information we should have gotten. I was told wrong information and the staff even admitted they did not know what they are doing. I will never use uhaul again and will never refer anyone. It was an all out bad experience.
Check in and out was very long process with many delays
The general manager Manny and worker Edgar was exceptional with their service, very professional and polite,,, Thanks Much and kudos to the both of them...
I had never rented moving truck before. Easy check in and check out. Good customer service from your desk person (don't remember his name)
The customer service wasn't very good. I wasn't ever given clear answers to my questions regarding pricing and deposits. Swiped my card twice once for the rental and second for a hold of some kind with little to no explanation.
When I scheduled this U-Haul told me it would take 1 to 1.5 hours, and that they had the parts. I told U-Haul I would stay and wait during the install. I showed up on time for the appointment and the guy said he would have to check to see if they had the parts, and asked if I'd be dropping the car off. When I told him I'd be waiting he kind of got the "deer in the headlight look" and told me it could take awhile if the underside of the car was real dirty. He told me this as we were looking at my brand new week old Outback with temporary paper "plates" and all. He also told me he was waiting for his "hitch tech" to come in. I was on time but they weren't?? A couple other customers came in for their 10 o-clock hitch appointment, waited 40 minutes and left. After I'd been there an hour and a half they started telling me it was almost done. Told me this 3 times over the next 30 minutes. All of this for what they told me would be "really fast" because my Subaru was "a really easy one". If you have a choice go elsewhere. These folks are not real straight with the info and they don't respect your time, but on the upside you still get to fulfill your end of the deal and pay full price.
Keep up the good work excellent costumer service good inventory of equipment
I always have to wait at least 30 minutes before anyone can even help me. Try to schedule more people on duty during busy times.
1 1/2 hours it took...they had no info on me even when I made reservations the day before... Then after I got the trailer I got a call from a different place asking when I was going to pick it up.no info was transformed from whom ever I made the reservations to the Pasco store. So they said...
Far improvement than in the past at this location. You now have a very good manager. thanks
Not to beat service that Manny and his crew provide.
Awesome customer support, real quick and easy! I would recommend!
There was one man trying to do a 4 man job overall it was great Not his fault he did his job to full capabilities ....
After waiting an hour we were finally helped to get the truck that we had reserved nearly a month before. There was three desk clerks when we walked in and then two disappeared and there was one clerk left. Rather than helping one person at a time he bounced around from three helping each a little at a time.
Location needs more people behind the counter. Too long too wait in line.
The only thing I would say would the be the appliance hand truck was not well maintained made moving stuff up steps very difficult becouse the part om the hand to help with that was in disrepair
But overall was nothing really that stood out negatively. Would use them again.
WOW! Pulled in, employee checked the truck and the mileage...two taps on his I Pad with a big smile he said "thanks for using U Haul Mr. Chaney, have a nice day." I was out of there in less than 2 minutes! These guys have their stuff in "one sock" as they say.
My experience was mostly satisfactory on this recent visit. I did have to do some unnecessary waiting around when trying to close out my storage account, to find it only took about 10 seconds for an associate to press a few keys and hand me the receipt. Customer service at this location leaves a lot to be desired, however the most recent experience was much better than previous encounter in the past. Recommend training in superior customer service as well training for employees on how to use your computer systems.
Returning the rental vehicle and other items was quick and easy. Just read the prompts posted on the equipment and you can't go wrong. U-Haul was great, I would highly recommend.
Speed up the process a little. I have been coming here for a many years and it always seems to take over an hour to rent anything.
experience was great manager was very nice and helpful
I waited nearly 40 minutes before being helped. Trailer was filthy with oil and grime. Staff was inexperienced and not knowledgeable on the equipment or how to properly connect it to a hitch. Fortunately I knew how to use a trailer and properly hook it up. A less knowledgeable customer could have had an accident.
Equipment was clean but not well maintained. Customer service was exellent.
Professionalism is below average.
We have used U-haul storage for at least 3 years and have been happy with the service and prices. Will use them again in the future if needed.
We were not shown any prior damage to the vehicle and later noticed a hand written note in our paperwork indicating we had seen it and that we accepted the possibility of water damage. Our book cases were quite a bit damp and came apart easily when unloaded, but we have managed to repair them. It just seemed odd that this whole step was left out. Also, he did show us a piece of paper showing how many gallons it would take to fill the fuel back up to 3/4, and this paper was left out of what was handed to us, so we had to watch the fuel gage when filling the tank, which was tricky to do. Otherwise everything was fine. We suggest more attention to detail when providing paperwork and don't skip important steps.
Be familiar with how to load car on car folly.
Manny and Leo where so sweet i will be bring business back to them and i wish there where more guys out there like manny very sweet and cute
My only advice would be to schedule 1 or 2 more employees on the weekend, as these are probably the busiest days. We rented on a Sunday and waited quite awhile for the 1 employee handling the front counter to complete our contract so we could leave. But he was very nice and the employee working the outside part was also very nice and helpful.
You may want one line for customers. Multiple lines mean that sometimes the queue is not FIFO.
The truck i reserved was not available. I took one smaller one that was just returned it seems...the battery was near dead, ofcourse i didnt realize this until i got to my storage unit. I had to jump start it twice, i ended up leaving it running for an extended period burning gas just so it wouldnt die.
Not happy, didnt even get compensated or anything...
My contract was incorrect at the time of check in. The person helping me corrected the issue however when it came to mileage, I was charged for an additional 56 miles. I had to drive I-5 rather than US Hwy 93 due to snow conditions on Hwy 93. The mileage I was allowed per my contract did not even cover the actual mileage when travelling route I-5. The mileage should have at least covered the safest route to my destination. The person helping me did not offer to correct this issue.
Manny got me in and out quickly. Time is money.
I will try to find a rental service that isn't going to take me to the bank because they can. Getting charged for insurance for each individual day is a rip off. I had this truck for 5 hours over and I got charged a lot for it. I will try another service next time and I will try to stay away from uhaul from now on.
The bottom line - The employees were helpful, polite and cheerful. The only suggestion for improvement would be additional personnel to handle phone calls, but that would not be cost effective.
More staff during busiest times.
Please keep better track of customers who have been waiting the longest for service.
The gentlemen were quick and efficient both during check out and during return!
the employees were rude and the Uhaul had to be jump started twice.
I am extremely aggravated by the billing problem that occurred at the end of the year. The location did their best dealing with it, the problem obviously came from corporate, and I would expect better customer service from corporate, like giving me a month free or at least a contact info at corporate. The form email that was sent out was done hastily and didnt even contain my name in place of the [insert name here]. UHaul has lost my long time business due to this problem, I wont be using any of your services ever again.
Lights were not working correctly. The tech was fast and very curteous.
Very good experience Manny is very professional the staff is pleasant and willing to help. Never once experienced bad attitude or inconvenience
Manny and his coworkers are very professional. I am impressed with my experience, rental of vehicle & storage. Thank you
More Staff available please, there was only one person working that I could see on Saturday when there were at least 7 people needing help.
Staff was very courteous and helpful.
Get new people to work that store that actually know what they're doing! That place is AWFUL!!! We stayed there for 5 hours! We had an apt at 8 am for an installation which should've taken MAYBE an hour.. They put the hitch on and then when it came to the wiring, they received the wrong wiring kit! OH! Not only did they receive the wrong wiring kit- the idiot who received the packages from fedex, for some reason, declined the wiring package so the 'manager' had to leave the store TODAY and go to fedex to pick up the package.. WTH?! WHY WAS THIS CRAP NOT CHECKED ON WHEN THEY FIRST RECEIVED THE ORDER??? We were PISSED! We were GUARANTEED by this particular store that our hitch, wiring, balls, etc. WOULD BE THERE and REASY TO INSTALL by TODAY!!! I do not recommend this store to ANYONE!
shop is just a shop but has a lot of material/items for sale
Nothing. Keep doing what you are doing.
How would I rate your service. I rented a truck the weekend of 11/16 & 11/17.
Service was good. All went according to plan. However I rented a trailer 11/17
(Sat ). This experience was shall we say t"time consuming". You only had one
employee working the desk. When We arrived, there was a line of 5 . This took
the single employee an approximate 45 min to get to us. When we left there was
still a line of 5 or more people waiting to get served. While we were waiting,
someone came in wanted propane. Because it seemed the man at the desk was the
only one qualified to "pump" the customer was sent elsewhere to get their
product as he didn't have the time to assist them.
It seems to me that on the weekends your staffing coordinator lacks good
judgement. The weekends is the only time most working people are able to move
and rent trucks/trailers. Especially at the end of the month. Thus only one
employee to man the desk on the end of the month weekends is using poor
judgement and has never worked the weekends period. Please get this lone man
some help so your customers don't get sent elsewhere.
Thanks you for your inquiry.... Helen
---- firstname.lastname@example.org wrote:
Manny and his entire staff/crew were excellent and very accommodating to my needs for a local move.
Used them for about 6 months and I don`t have any complaints. They were friendly every time
It was fantastic. The staff was very helpful and friendly.
had to wait 3 hours for my boxes even when I called to make sure they were there, Manny lied to my face thankfully a regional rep was there, Jennifer saves the day
Manny the GM was very helpful. UHAUL is a corrupt organization that double charges their customers and then holds their household goods hostage. I will never use you again.
Staff was friendly, but place seemed understaffed for a busy Saturday morning. It took over an hour for my Ubox to be brought to me. Manny did the best he could for the amount of work he had.
Outstanding customer service.
Staff was very helpful. Some of the boxes needed repair work to make usable. But everything turned out ok and I would use this service again
The facility incorrectly presented its product resulting in overcharging and erroneous posting to my account. Too bad you don`t allow enough characters to let me explain...
The facility was top-notch. The people were not that friendly nor did they help me promptly - they stood around talking one time for a full two minutes while I stood there waiting!
The staff at Pasco was friendly and helpful. But, my phone calls were not returned.
The Ubox program switch was brutal! I made an extra trip back to the UHaul location on both ends of the rental.
It was near impossible to get a hold of staff to schedule a pickup, or even pay my bill.
Communication between the 800 No., the store and the computer system is an epic failure!
I was impressed with U-Haul. My current job contract is up in five months and I will be moving on to another job in another location. I am planning on using U-Haul to make my move.
staff failed to inform me of the electronic card swipe needed to enter my unit. the manager informed me the day i moved out
The manager Todd is phenomenal and went out of his way to help us when we arrived just after the doors locked for the night. I`m 9 months pregnant and needed access when I arrived.
This location was a pick up of a U-Box shipped from a Las Vegas, NV location. I was very happy with the help we received from the Pasco location when it came to scheduling the picking up our items.
Everyone I talked to was Great. I had to change the date of my move and Dave at the 800 number was very helpful. If I move again I will use this service.
Customer service provided by Manuel sp? was EXCEPTIONAL. He was friendly, professional, efficient, and very helpful. It was a pleasure to do business with him.
u - boxes delayed for 3 more days
Was going to rent a 5x8, but saw the U-box got that instead. Excellent service in both Albuquerque Pasco.
The facility was well lit and conveniently located. The staff was rude and unhelpful.
I had to pick up my boxes 25 hours later than scheduled because of an incompetent staff. I will never use this or any other uhaul service again.
I have a lot more than the 200 character limit to speak on for the Pasco location and it`s not anything positive.
I have consistently had problems with this location. Closing out my entire contract instead of removing 1 storage unit. Calling useless
The only real negative about Pasco is they are Horribly understaffed and the wait was 2 hours or longer every time and unfortunately makes a good experience bad!the crew was GREAT!
1Billing was messed up
2Took a month to receive the shipment that was to take 10days
3Box and contents damaged now dealing with insurance.
NOT A FUN EXPERIENCE
The U-box was perfect. I was able to load it at the U-Haul location near me and it was delivered timely and in good order. I would recommend this to my friends and family for their moves!
Bit of a dispute between two employees as to which one`s turn it was to provide service to the customer.
The staff was friendly and tried to help us overcome the bad in route experience.
I was absolutely satisfied and happy with the service on the Pasco end.I was not happy at all that it took two weeks for the boxes to be picked up on the Indiana end.
Calling to make initial contact was a pain. I should not have to call 22 times before getting through
he staff was helpful when I moved out. The facilities computer systems, however, did not function well. My contract was not closed out and I was charged for a month after I vacated.
My experiencr with uhaul in Pasco was very unsatisfactory. I havenever had such an aweful experience and I have used uhaul several times.
The U-Box is the way to go! Our stuff made it in a timely manner and in good condition. I didn`t like being placed on hold/transferred at least 6 times and not getting a call back for over 8hrs.
Friendly, prompt, and helpful staff. They went above and beyond to help us with getting started with the high wind conditions.
This U-Haul facility is ran by experienced professionals. Joe and his crew know there stuff. Thanks guys!
Poorly informed by person over phone about storage unit location in climate controlled area. It was 300 feet from the entrance to my unit.
Service was great. I had to wait a while on a couple of occasion but that can be expected when the place is busy.
I wish you have more space service was great
Outstanding service by all personnel. Was a great experience working with the people at this location.
Using the storage at u-haul was very easy and painless to use while moving. The customer service was excellent and the added features made storing stuff easy.
We had to move and pack the U-Boxes since this location is not fully delivering empties yet all went as planned and it was a successful move. I`d recommend this location and the people there highly.
Everyone was very helpful and professional when dealing with them. Thank you all!
I had reserved a climate controlled storage unit from Bend OR before I moved. Upon arrival, no unit was available that was climate controlled.
Fiasco since the day we booked it- U- Haul advertised Inside storage, delivery by truck to my door, ease, etc etc...could not have been farther from final product
Pasco office was unreachable. Rarely was able to talk to them instead of getting forwarded to a national call center and never received calls back from Pasco office in a reasonable time frame.
I`ve used this facility for rentals and storage and gotten excellent service. The staff is well trained, courteous and helpful. I would highly recommend others to use this facility.
Worst customer service experience of my life. I would be glad to go into more detail: 512-569-8827
They were professional and provided great customer service.
Everyone was very friendly and helpful. Facility is very clean and very well maintained.
Great Location and customer service
Made res. online. Never received a call. Called Uhaul, but was impossible to get a person. Had to go to the store and even then it took another hour to get the box delivered. Horrible experience.
The staff were friendly and attentive. The storage was accessible, clean, and secured.
Extremely well cared for facilities. Helpful staff.
From the first time I went there It felt shady. While some employees were very helpful some lacked any customer service skills.
The rental process and access to the storage unit was very easy.
Anytime I had a question the staff was always willing to help.
Great Place! Staff Could Be A Little More Respectful Though!
Letting U-Haul ship the container made moving much easier. Renting a truck and driving it as well as a car across country would have taken two people and twice as much gas to make the move.
The representatives were friendly and tried to be helpful, but they need additional training on how to enter the information into the computer.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
The staff was very helpful and friendly.
The staff in Pasco was amazing- helpful, knowledgeable, and friendly. Big kudos to them!
The personel who helped me were very courteous, professional and and made my experience a smooth and easy transaction in every way. Thank you all!
The process went as expected. It is a great way to move, if you don`t have too much stuff!
THANK YOU, JOE, DOUG AND MANUEL. ANYBODY ELSE INVOLVED, THANK YOU TOO!
convenient location. very secure.
Staff was very helpful and friendly. The facilities were very clean.
Communication was not great. Had to change phone numbers online and cant find my other authorized users listed anywhere
2 locks were broken off of the latches during transport. Therefore, the security of my belongings were compromised. The employees at U-Haul of Pasco, however, were great to work with.
Very friendly and very helpful staff. Keep up the good work!
The staff was exceptional Great experience.
I have used uhaul in the past and every time it has been a nightmare, except this last time. Its been at least 3 years since. I have nothing but good things to say about this last experience.
Only problem i had with pasco u haul, well it wasnt really a problem. Every time i called, it took forever for someone to answer the phone, no big deal though
Need more help in the mornings.
Not a 24hr place. You have to get a key to the back down every time you go there.
Still have no idea where my uBox is.
Pleasant experience.Great customer service.
It was ok, but alarm kept going off, while we were getting some things a few times. We had swiped our card before entering even.
I had a wonderful experience with the storage rental. However, I had a negative experience with U-haul rental.
The young man who helped me was extremly friendly and helpful. The facility was extremly clean and organized. My unit looked brand new.
Douglas Morgan went above beyond with his friendliness, helpfullness, customer service. He diffused a stressful situation for my family.
Courtious customer service reps. Timely and responsive help. Will recomend storage units.
It took me 20 calls to finally get my u-box delivered. I do not know why it is so complicated. The management at Pasco is a mess!!!
very friendly and helpful staff thanks
convenient location, clean and good service
the help at the Pasco office was great. The whole crew was helpful and professional. Manuel was especially supportive. thank you.
We had a very good experience with the Uhaul services and the associates were knowledgable regarding all the services we required. Thank-you.
Thank you for your wonderful customer service. Special thanks to Joe Bass for his expertise and information during our recent move to the Tri Cities area. I
better experience than the last uhaul storage i rented
affordable and convenient !!!
joe and the team in pasco fulfilled my storage needs
thanks for the great service !!!!!
The storage as expected. Very clean. The guys are exception when it comes to helping me setting up all the stuff that I needed for the move and storage.
The gentleman that helped me was exceptional. He could not have made the transition to a new town easier. Thank you so much!
Great customer service, quick and efficient!
Easy online set up, funny and nice cleaning lady, good customer service from everyone . no complaints
You have an amazing team here!Joe is great! Easy to talk to, very accomodating. As a single mom I really appreciate that. The guys r so helpful friendly.Thank you for all your help!
Cust svc rep was very courteous. However, no NON climate-controlled unit avail in my size. Paid $10/mo xtra w/long walk. Very clean and secure.
Manager was fine, but the guy helping us check in and get a storage unit seemed to be stoned or asleep. Didn`t know what he was doing, took over 1 1/2 hours to get checked in.
I feel that when I just paid storage a couple of days ago and then closed it out, it`s a joke there is no proration!
great experience... great management
I just wish there were more access doors from the outside to the inside or there were shorter routs to some of the units.
Understaffed..... very slow in processing because of incoming clients.
Very polite employees in Pasco and Yakima, easy to work with, neat and clean
It was good. Ester is a great help to us. I highly recommend her manager over the one that is there.
So far we have been very impressed with the whole facility and helpful associates. The only complaint we have is that we`d have to pay extra for access anytime, not just during office hours.
The storage facility was an unbelievabler maze it would take me hours to move my belongings into an out of storage. ONLY ONE ENTRANCE TO THE FACILITY MADE IT VERRRRY INCONVENIENT!!!!!!
Hallways are narrow for moving some items to the interior unit we are in.
Very friendly staff. My stuff was secure and safe.
The staff managers told two different stories. I was called a liar, was completely disrespected by the manager. The facility says it is climate controlled, now having to rewash all that was in there
Staff was always helpful, items were secure, i even left my unit unlocked by accident for a week, and it was never touched. Units very clean!
i got a good offer to get into u-haul storage.
We felt good about leaving my father`s things there for the time we needed it. The first month was free because we rented a U-Haul truck from them.
The Mexican lady there had the best customer service I have ever had anywhere! I recommend her for managment! I believe her name was Ester!
Joe and his staff were awesome! It was a pleasure keeping my things there!
female who works there not attentive nor does she pass on messages. and very slow service
I was very happy with my experience.
We were assigned to an outside unit as we requested, with easy access.
We were very pleased with the personal service and quality.
The facility was so clean it sparkled! All but one of the staff were very friendly and helpful.
the staff was helpful and informative. They made sure I understood everything before for I left the facility and said to call if I thought of anything later. Your staff was awesome
It took 45 minutes to get through the front desk paperwork. 3 other customers waited at least that long as well. Not enough experienced staff available to man the front desks.
The sales associate was very helpful with everything, from renting a moving van to finding a storage unit
the staff was very friendly and efficient. They answered all of my questions with out hesitation.
needed more customer service
The people were kind and helpful.
Very good storage facility, rather expensive though compared to others in the area.
the only thing i wish that you all would fix is the machine that make the pass cards forthe self storage it does not work. the man behind the counter tried two times on two differnt days
I`m very disappointed on my storage rental. Given specific prices but after I signed the agreement I noticed I was charged more. Fees should b n writing explained b4 signatures,not afterwards.
Checking in/out was a very very slow process but the staff facilities were both good