Customer Reviews for U-Haul Moving & Storage of Pasco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pasco
Nothing. Keep doing what you are doing.
How would I rate your service. I rented a truck the weekend of 11/16 & 11/17.
Service was good. All went according to plan. However I rented a trailer 11/17
(Sat ). This experience was shall we say t"time consuming". You only had one
employee working the desk. When We arrived, there was a line of 5 . This took
the single employee an approximate 45 min to get to us. When we left there was
still a line of 5 or more people waiting to get served. While we were waiting,
someone came in wanted propane. Because it seemed the man at the desk was the
only one qualified to "pump" the customer was sent elsewhere to get their
product as he didn't have the time to assist them.
It seems to me that on the weekends your staffing coordinator lacks good
judgement. The weekends is the only time most working people are able to move
and rent trucks/trailers. Especially at the end of the month. Thus only one
employee to man the desk on the end of the month weekends is using poor
judgement and has never worked the weekends period. Please get this lone man
some help so your customers don't get sent elsewhere.
Thanks you for your inquiry.... Helen
---- email@example.com wrote:
Manny and his entire staff/crew were excellent and very accommodating to my needs for a local move.
I rent from u-haul often and have always had great experiences, the pasco Washington office is no exception! Fast, professionals and staff go above and beyond. Very busy but still had very little wait, very efficient and customer minded.
Manny, the manager was outstanding and extremely helpful. He appeared to be organized and super efficient along with a outstanding personality.
Prices are high. I was quoted approximately $50 for an in town move. I paid $80 plus $25 in gas... And I only had the uhaul for 8 hours instead of 24 hours because it was the end of the month and the representative stated that the end of the month is the busiest time for them because most people move during that time. Still ridiculous price for just 8hours!
Most efficient and understanding, getting us out the door, in a timely manner! Very nice young men!
Very easy and the service was great
Not much interaction. Facility was closed, but a late working staff member took the keys and return paperwork for me.
The staff was very helpful and knowledgeable about the products.
Used them for about 6 months and I don`t have any complaints. They were friendly every time
The U-Haul representatives were very helpful.... equipment was in new condition and perfect for what I needed. ... Jim Sinclair
Our only issue was we walked in to request a truck and it took the counter person about 45 minutes to fill out the paperwork. My son had rented from U haul and was able to fill form out in 10 min. online. We did not preorder our truck. Better training for personnel should correct this issue. The manager was busy with other issues when we came in and did not have time to help the counter person who seemed new.
The website for UHaul said I needed to verify that my vehicle could tow the 4X8 trailer. I have a Ford 250 pickup... I drove over and they confirmed, but this was a bit ridiculous, I think.
Just a drop off but the drop off box was a little hard to find.
Captive audience and really tough to keep people happy with only one counter person. Been the same every time I go in there. Best bring your patience!
Best improvement would be to have the trailer available at the location in which it was rented and not make the customer drive 15 miles out of their way to get it. Or better yet maybe UHaul should deliver it to the right location instead of calling the day before saying its not available at the location we needed, the one online said would be there. Also, have a delivery point set up and not make the customer find their own place to return it. This was for a 1-way rental.
Excellent employees very respectful , professional, helpful and I couldn't ask for better service good job Pasco store thank you Kristi brousseau
Very impressed with the customer service.
It was fantastic. The staff was very helpful and friendly.
We had alot of fun using the truck for moving our daughter. We will definitely use Uhaul again should we have to do any moving in the future. Great customer service too.
Very friendly and helpful
Alls good, cant think of anything, I was very pleased.
Service was slow, but better to drop off trailer here than tow it all the way back to Spokane.
The gentleman who helped me was good but he was on the phone with his manager who kept swearing - the phone was loud enough to hear.
The vehicle battery wasn't charged, and it shook at 35+ miles power hour whether full or empty.
My initial reaction to my order getting canceled and being told that my trailer had been given was anger but after talking to someone on the hone I believe his name was Aaron and Ryan in the store I will rent from uhaul again. They both went out of their way to fix the issue and in return made my move easier and ensured me as a returning customer when i move again!!! Thank you Ryan and Aaron you did an amazing job!!!
They did not give me the trailer I was shown. It had a area for the motorcycle front tire. The one I was to use did not.
That little cargo trailer we rented was just right for us.
I rode so well all throughout the 1900+ miles of travel.
lousy signage for entry to the business location off of a busy street.
I have used this location many times...they have supplies and good staff.
The general manager Manny is rude. He talked on his cell phone most of the time he was helping me. He treated me like I was in his way. Will not do business there again.
Worst customer service ever. Will never rent from here again.
protection was added to my bill when I declined it, I felt the bill was more than what I was quoted. stayed in same town to move to much money for that and put gas in it also. That was to much I payed 69.00 plus gas in same town.
Utility truck was not in the back of the truck at the time of pickup. Moreover, the windshield was very dirty and had no windshield liquid in the container. I had to return to pick up the utility truck and request windshield fluid added to the vehicle.
We are a regular customer at this location. Service by Manny and his team always exceeds our expectations!
Manny was efficient and quick on the rental.
Trailer lights were not properly checked and attendant was confused about the process of checkout
I was over charged a day. I was told a certain amount and was charged more.
have the parking lot marked off better vechiles being checked out or in block the handicapped parking space so i had to park at the end of the lot and walk back plus duck a person power washing the building
We could only rent one trailer, BUT we were not told this at the time of reservation. Each trip to pick up a U-box took over an hour to drive to, exchange, and drive back (we were 10-15 minutes drive away from the location). This was very difficult on the people there to help us as they stood around waiting between each trip! If we could've rented two trailers (like we wanted and reserved) we could've been unloading one while the other was being exchanged! When we were there exchanging u-boxes, it was very inconvenient to have to wait on the inexperienced forklift driver to exchange them and it took way too long! Reservations did not work for us at all, twice they could not find our reservation and the third time they got it wrong and had to be changed at the store. The hours available to pick up and drop off uboxes was also very limited 9-4 does not allow you to get started early in the day, nor can you unload after work. Finally, when we unloaded the uboxes, at least one, maybe more, were infested with bugs and we had to fight the spiders and bugs at our new home!! Not cool! This is a good concept but needs a lot of work!!
had to wait 3 hours for my boxes even when I called to make sure they were there, Manny lied to my face thankfully a regional rep was there, Jennifer saves the day
The trailer had no jack for the front of the trailer which put a real strain on your tech that connected and disconnected the trailer from my truck. This is a back injury waiting to happen.
They were very professional when we dropped off the truck and trailer.
When telling someone it is 5.50 a gallon, be sure they understand it instead of just assuming they read that thing before your telling them to press continue.
need more service staff; they are too busy doing too many taska at one time. the staff were friendly but WAY TOO BUSY
have more personal on saturdays, very hard working general manager.
very friendly, knowledgeable, would use again if needed
Not much else you can do to improve, just a great bunch of guys doing a great job.
My fault for not checking.
1. Vehicle had less gas than was indicated on the paperwork, had to put in far more gas than was necessary for the 8 miles i drove.
2. Vehicle had more miles than indicated on the paperwork, resulting in additional mileage charges.
Every thing was great, a little disapointed, had to wait for almost 10 minutes before some one came to desk to help me.. i had called in advance to pick up a trailer.. but i think if i had not reserved their. I would of left & went somewhere else
I had to Waite 30 minutes to get my trailor! Don't make people Waite in the lobby!
Truck was in poor condition, none of the outlets work to charge GPS
I rented this truck as a one way rental from Nevada and requested to have more time before returning truck and was giving only a few days more than the due date. I've rented one way rentals from other locations and when i called uhaul to get an extension on the truck i was easily accommodated. Uhaul's competitor Budget allows more days and more mileage on their one way rentals. I kept in touch with uhaul on my need to keep the truck longer,but sadly and unfortunately when i returned the truck, the manager by the name of Manny sarcastically says to me "Your the man who we called and left 3 million voice messages". Totally unprofessional and rude conduct from this manager. Then as i checked in the truck i was charged an additional $87. This location was not that accommodating as the last location that allowed me to keep the truck at a longer period WITHOUT any additional charges. Then to add the icing to the cake, on one occasion when i phoned this store about keeping the truck longer, the clerk could not even find my reservation in the computer and told me to speak to someone else. Very unorganized location with aweless employees!
No improvement needed.. Your guys are very polite and helpful. I myself love Uhaul and would recomend them to everyone. The availability of product is grand. Thank You See you all again soon.... Go Uhaul......
I went into U-Haul the day prior to renting and asked the woman working if I needed a hard copy of my license because I had left it in Seattle. I had a temp and a photo copy and I told her I had just rented a U-Haul the week before. She said yes I needed the hard copy. So I recruited a friend who had to hire a baby-sitter so she could come driver the U-Haul for me. We went in the next day and the exact same woman pulled up my info and said "Oh look at that we have a copy of your license in our system so you can drive the U-Haul". She was obviously just too lazy to look the day before and ended up costing me and my friend time and money. Will not go back there again.
The checkout was slow and needed additional staff. The equipment was hammered by a previous customer, I wish the guy that checked it out would have been the one who checked our in. Large disparity in evaluations. Be sure all damage is noted.
Check-in was delayed by group in front of me with issues, again more people on staff would reduce the wait. Likely as good our better than other U-Haul locations, but a lot of time for the cost.
I reserved the uhaul. Paid for 24 hour period. When picking up the uhaul was asked if I could have it returned by 7 a.m. I picked it up around 3:30 pm and returned it at 8 pm. Unfortunately I could not move all my belongings due to overbooking of equipment. So now I get to pay for another 24 hour period to rent another truck for 4 hours. So I will end up paying for a uhaul for 2 days when I only needed 1 day. That is not good, bit I'm assuming that is partly how you make money??
60 cents per mile is too much to pay. $4 gas is 25 cents per mile and I'm paying for that, too.
the equipment was rated by your company as "fuel saver" yet it burn fuel excessively. it marked that it had so much fuel left in miles but it shut off and left us stranded in the middle of no where twice. we had a lot of difficulty getting services needed through roadside assistance and the truck was eventually towed from Ozana, TX to our final destination in Austin, TX and later towed again to Cedar Park, TX. 2 different providers sent to us through roadside assistance indicated that the truck was burning fuel at an excessive amount, yet U-Haul informed us that they had determinated than nothing was wrong with the truck. Your equipment and customer service is the worst I have ever experience. I am extremely disatisfied with your company and would NEVER recommend your company to anyone again.
Very good customer service.
The only snag was my reservation was set for 8 am and the location didn't open until 9. Other than that the service was exemplary. Kudos to you for having such well trained and knowledgeable staff such as Adam.
Very accomodating and helpful.
Have more people staffed on weekends
Some help in establishing expected miles would help. Would only need destination information to do that, and it might save a customer like me a lot of money. Also, the person who took the order, a young lady on the phone, misunderstood when i planned to return the van I rented from U-haul.. This resulted in a charge that might have been avoided if caught at the point of reservation.
The battery kept going dead. The first time, we couldn't find the battery so had to call the help line and they came out to start it and show us where the battery was. We then could charge it each time we needed to start it. It was ugly. The people at U Haul were nice but the truck needed attention.
He stayed late, I was quite appreciative. Very quick and efficient.
Staff great. Very helpful as we had to also put house in storage.
Vetch should start out with a full tank of gas and be returned the same. Need to set up a hourly rate for those who don't need a vetch for a full day. How about a discount if you rent and return to same location ? The person who waited on me was polite , he was less then clean looking however.
Staff knowledgeable efficient and friendly ... Rental went very well ... Your prices for boxes and tape etc much better than most and great quality
I over filled the gas tank and asked if there was a possible reimbursement for it. Both people working laughed and one said "yeah right, you should have paid more attention when filling it". I asked to speak with a manager - Manny Ponce - whom was not there. They stated "he will tell you the same" my response "so he will laugh and say to bad". The employee responded "yep, that to bad so sad". I am a sales District Manager and customer service is top priority at all my locations and to see this, was disappointing. I unfortunately will not recommend anyone to this location.
Hi the equipment the store is nice and clean but the service from "Many" left a lot to say really poor customer service
Arrived and waited for 10 minutes because two of the employees were just there talking. As soon as the employee behind the counter was done assisting a customer, he came and helped me. His name was Ryan and was very helpful. There was another gentleman that assisted us with glasses but he was doing a walk through when we arrived and told us where to park the U haul and auto transport.
Rented a 14ft truck to drive from Kennewick, WA. When I arrived at my destination and started unloading, I found the truck had a leak and my belongings were all wet. Not happy! No one could help me at u haul when I returned the truck. Now my couch is drying in front of the heater. No offer of at least some percentage off my bill. Was told to call 1-800 number. Not happy.
Staff was also knowledgeable, courteous and helpful.
They could be a little faster in their service.
Manny the GM was very helpful. UHAUL is a corrupt organization that double charges their customers and then holds their household goods hostage. I will never use you again.
Staff was friendly, but place seemed understaffed for a busy Saturday morning. It took over an hour for my Ubox to be brought to me. Manny did the best he could for the amount of work he had.
Outstanding customer service.
Staff was very helpful. Some of the boxes needed repair work to make usable. But everything turned out ok and I would use this service again
The facility incorrectly presented its product resulting in overcharging and erroneous posting to my account. Too bad you don`t allow enough characters to let me explain...
The facility was top-notch. The people were not that friendly nor did they help me promptly - they stood around talking one time for a full two minutes while I stood there waiting!
The staff at Pasco was friendly and helpful. But, my phone calls were not returned.
The Ubox program switch was brutal! I made an extra trip back to the UHaul location on both ends of the rental.
It was near impossible to get a hold of staff to schedule a pickup, or even pay my bill.
Communication between the 800 No., the store and the computer system is an epic failure!
I was impressed with U-Haul. My current job contract is up in five months and I will be moving on to another job in another location. I am planning on using U-Haul to make my move.
staff failed to inform me of the electronic card swipe needed to enter my unit. the manager informed me the day i moved out
The manager Todd is phenomenal and went out of his way to help us when we arrived just after the doors locked for the night. I`m 9 months pregnant and needed access when I arrived.
This location was a pick up of a U-Box shipped from a Las Vegas, NV location. I was very happy with the help we received from the Pasco location when it came to scheduling the picking up our items.
Everyone I talked to was Great. I had to change the date of my move and Dave at the 800 number was very helpful. If I move again I will use this service.
Customer service provided by Manuel sp? was EXCEPTIONAL. He was friendly, professional, efficient, and very helpful. It was a pleasure to do business with him.
u - boxes delayed for 3 more days
Was going to rent a 5x8, but saw the U-box got that instead. Excellent service in both Albuquerque Pasco.
The facility was well lit and conveniently located. The staff was rude and unhelpful.
I had to pick up my boxes 25 hours later than scheduled because of an incompetent staff. I will never use this or any other uhaul service again.
I have a lot more than the 200 character limit to speak on for the Pasco location and it`s not anything positive.
I have consistently had problems with this location. Closing out my entire contract instead of removing 1 storage unit. Calling useless
The only real negative about Pasco is they are Horribly understaffed and the wait was 2 hours or longer every time and unfortunately makes a good experience bad!the crew was GREAT!
1Billing was messed up
2Took a month to receive the shipment that was to take 10days
3Box and contents damaged now dealing with insurance.
NOT A FUN EXPERIENCE
The U-box was perfect. I was able to load it at the U-Haul location near me and it was delivered timely and in good order. I would recommend this to my friends and family for their moves!
Bit of a dispute between two employees as to which one`s turn it was to provide service to the customer.
The staff was friendly and tried to help us overcome the bad in route experience.
I was absolutely satisfied and happy with the service on the Pasco end.I was not happy at all that it took two weeks for the boxes to be picked up on the Indiana end.
Calling to make initial contact was a pain. I should not have to call 22 times before getting through
he staff was helpful when I moved out. The facilities computer systems, however, did not function well. My contract was not closed out and I was charged for a month after I vacated.
My experiencr with uhaul in Pasco was very unsatisfactory. I havenever had such an aweful experience and I have used uhaul several times.
The U-Box is the way to go! Our stuff made it in a timely manner and in good condition. I didn`t like being placed on hold/transferred at least 6 times and not getting a call back for over 8hrs.
Friendly, prompt, and helpful staff. They went above and beyond to help us with getting started with the high wind conditions.
This U-Haul facility is ran by experienced professionals. Joe and his crew know there stuff. Thanks guys!
Poorly informed by person over phone about storage unit location in climate controlled area. It was 300 feet from the entrance to my unit.
Service was great. I had to wait a while on a couple of occasion but that can be expected when the place is busy.
I wish you have more space service was great
Outstanding service by all personnel. Was a great experience working with the people at this location.
Using the storage at u-haul was very easy and painless to use while moving. The customer service was excellent and the added features made storing stuff easy.
We had to move and pack the U-Boxes since this location is not fully delivering empties yet all went as planned and it was a successful move. I`d recommend this location and the people there highly.
Everyone was very helpful and professional when dealing with them. Thank you all!
I had reserved a climate controlled storage unit from Bend OR before I moved. Upon arrival, no unit was available that was climate controlled.
Fiasco since the day we booked it- U- Haul advertised Inside storage, delivery by truck to my door, ease, etc etc...could not have been farther from final product
Pasco office was unreachable. Rarely was able to talk to them instead of getting forwarded to a national call center and never received calls back from Pasco office in a reasonable time frame.
I`ve used this facility for rentals and storage and gotten excellent service. The staff is well trained, courteous and helpful. I would highly recommend others to use this facility.
Worst customer service experience of my life. I would be glad to go into more detail: 512-569-8827
They were professional and provided great customer service.
Everyone was very friendly and helpful. Facility is very clean and very well maintained.
Great Location and customer service
Made res. online. Never received a call. Called Uhaul, but was impossible to get a person. Had to go to the store and even then it took another hour to get the box delivered. Horrible experience.
The staff were friendly and attentive. The storage was accessible, clean, and secured.
Extremely well cared for facilities. Helpful staff.
From the first time I went there It felt shady. While some employees were very helpful some lacked any customer service skills.
The rental process and access to the storage unit was very easy.
Anytime I had a question the staff was always willing to help.
Great Place! Staff Could Be A Little More Respectful Though!
Letting U-Haul ship the container made moving much easier. Renting a truck and driving it as well as a car across country would have taken two people and twice as much gas to make the move.
The representatives were friendly and tried to be helpful, but they need additional training on how to enter the information into the computer.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
Terrible customer care. Poor in-transit info available, and then stuff ended up 100 miles away from where they agreed to ship it.
The staff was very helpful and friendly.
The staff in Pasco was amazing- helpful, knowledgeable, and friendly. Big kudos to them!
The personel who helped me were very courteous, professional and and made my experience a smooth and easy transaction in every way. Thank you all!
The process went as expected. It is a great way to move, if you don`t have too much stuff!
THANK YOU, JOE, DOUG AND MANUEL. ANYBODY ELSE INVOLVED, THANK YOU TOO!
convenient location. very secure.
Staff was very helpful and friendly. The facilities were very clean.
Communication was not great. Had to change phone numbers online and cant find my other authorized users listed anywhere
2 locks were broken off of the latches during transport. Therefore, the security of my belongings were compromised. The employees at U-Haul of Pasco, however, were great to work with.
Very friendly and very helpful staff. Keep up the good work!
The staff was exceptional Great experience.
I have used uhaul in the past and every time it has been a nightmare, except this last time. Its been at least 3 years since. I have nothing but good things to say about this last experience.
Only problem i had with pasco u haul, well it wasnt really a problem. Every time i called, it took forever for someone to answer the phone, no big deal though
Need more help in the mornings.
Not a 24hr place. You have to get a key to the back down every time you go there.
Still have no idea where my uBox is.
Pleasant experience.Great customer service.
It was ok, but alarm kept going off, while we were getting some things a few times. We had swiped our card before entering even.
I had a wonderful experience with the storage rental. However, I had a negative experience with U-haul rental.
The young man who helped me was extremly friendly and helpful. The facility was extremly clean and organized. My unit looked brand new.
Douglas Morgan went above beyond with his friendliness, helpfullness, customer service. He diffused a stressful situation for my family.
Courtious customer service reps. Timely and responsive help. Will recomend storage units.
It took me 20 calls to finally get my u-box delivered. I do not know why it is so complicated. The management at Pasco is a mess!!!
very friendly and helpful staff thanks
convenient location, clean and good service
the help at the Pasco office was great. The whole crew was helpful and professional. Manuel was especially supportive. thank you.
We had a very good experience with the Uhaul services and the associates were knowledgable regarding all the services we required. Thank-you.
Thank you for your wonderful customer service. Special thanks to Joe Bass for his expertise and information during our recent move to the Tri Cities area. I
better experience than the last uhaul storage i rented
affordable and convenient !!!
joe and the team in pasco fulfilled my storage needs
thanks for the great service !!!!!
The storage as expected. Very clean. The guys are exception when it comes to helping me setting up all the stuff that I needed for the move and storage.
The gentleman that helped me was exceptional. He could not have made the transition to a new town easier. Thank you so much!
Great customer service, quick and efficient!
Easy online set up, funny and nice cleaning lady, good customer service from everyone . no complaints
You have an amazing team here!Joe is great! Easy to talk to, very accomodating. As a single mom I really appreciate that. The guys r so helpful friendly.Thank you for all your help!
Cust svc rep was very courteous. However, no NON climate-controlled unit avail in my size. Paid $10/mo xtra w/long walk. Very clean and secure.
Manager was fine, but the guy helping us check in and get a storage unit seemed to be stoned or asleep. Didn`t know what he was doing, took over 1 1/2 hours to get checked in.
I feel that when I just paid storage a couple of days ago and then closed it out, it`s a joke there is no proration!
great experience... great management
I just wish there were more access doors from the outside to the inside or there were shorter routs to some of the units.
Understaffed..... very slow in processing because of incoming clients.
Very polite employees in Pasco and Yakima, easy to work with, neat and clean
It was good. Ester is a great help to us. I highly recommend her manager over the one that is there.
So far we have been very impressed with the whole facility and helpful associates. The only complaint we have is that we`d have to pay extra for access anytime, not just during office hours.
The storage facility was an unbelievabler maze it would take me hours to move my belongings into an out of storage. ONLY ONE ENTRANCE TO THE FACILITY MADE IT VERRRRY INCONVENIENT!!!!!!
Hallways are narrow for moving some items to the interior unit we are in.
Very friendly staff. My stuff was secure and safe.
The staff managers told two different stories. I was called a liar, was completely disrespected by the manager. The facility says it is climate controlled, now having to rewash all that was in there
Staff was always helpful, items were secure, i even left my unit unlocked by accident for a week, and it was never touched. Units very clean!
i got a good offer to get into u-haul storage.
We felt good about leaving my father`s things there for the time we needed it. The first month was free because we rented a U-Haul truck from them.
The Mexican lady there had the best customer service I have ever had anywhere! I recommend her for managment! I believe her name was Ester!
Joe and his staff were awesome! It was a pleasure keeping my things there!
female who works there not attentive nor does she pass on messages. and very slow service
I was very happy with my experience.
We were assigned to an outside unit as we requested, with easy access.
We were very pleased with the personal service and quality.
The facility was so clean it sparkled! All but one of the staff were very friendly and helpful.
the staff was helpful and informative. They made sure I understood everything before for I left the facility and said to call if I thought of anything later. Your staff was awesome
It took 45 minutes to get through the front desk paperwork. 3 other customers waited at least that long as well. Not enough experienced staff available to man the front desks.
The sales associate was very helpful with everything, from renting a moving van to finding a storage unit
the staff was very friendly and efficient. They answered all of my questions with out hesitation.
needed more customer service
The people were kind and helpful.
Very good storage facility, rather expensive though compared to others in the area.
the only thing i wish that you all would fix is the machine that make the pass cards forthe self storage it does not work. the man behind the counter tried two times on two differnt days
I`m very disappointed on my storage rental. Given specific prices but after I signed the agreement I noticed I was charged more. Fees should b n writing explained b4 signatures,not afterwards.
Checking in/out was a very very slow process but the staff facilities were both good