Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore
Glad such a large facility in area near my home.
Everyone there was courteous and professional. Very pleasant experience
every thing was perfect.Nice equipment. Personal was very helpful and polite.. only problem was I am getting to old for moving.
Ted, I believe the Manager or the owner was excellent. He made the move from hell better and was just excellent to deal with. Everything up went wrong from the start of this move and through the move. The only part that didn't was dealing with North Shore U Haul. They were the only bright spot of the entire ordeal. Thank you for all of your kindness and wonderful business practise. I hope that i never have to move my daughter again but if I do I will use North Shore U Haul again.
Stressed out Father from Ohio
The young men at the desk were quite helpful and friendly; as well as the guy who pulled the truck up for me. I also like the new way you check people out by pulling up the equipment return line. Great system. Could not have been a more positive experience.
Very convenient, I love just up the street. Full-service facility is a plus.
Got very good service so there nothing I could recommend at this time. Ex cellent customer service.
It wod be good it an Dditional customer parking space could be provided. But the staff at this place is great!
I like just getting your billing via email fast efficient it was a Steelers game day.
Nothing to improve location was excellent along with great customer service and made my moving experience a lot less stressful
Entrance to vehicle drop off was very narrow, we were trapped and could not leave once we dropped off the truck due to more incoming vehicles. This seems dangerous on in the event of ab emergency
Nothing could not have asked for better service.
Due to no one being at the location in Mcdonald PA I had to drive an additional distance to pick up from this location.
Customer service was excellent. When I checked in, the guy was helpful and courteous. When I returned the truck, the guy who greeted me was super friendly. Overall experience was excellent. I would go the extra mile or two to use this location again!
Customer service was great I would refer everyone I know in need of a uhaul to this location
Customer Service was fantastic and the staff was always helpful with anything I needed.
Thw gentleman there were very friendly and professional
Quick, easy,clean reliable equuipment
Excellent customer service, great staff.
Brian helped facilitate my rental. As soon as I arrived, he knew exactly who I was and about my rental request. He efficiently checked me in and showed me all the features on my rental van. When I returned it, he made my checkout process quick and easy. Great customer service at this location!
We were in and out in 5 minutes. Great experience!
Very friendly really helped me alot the store n storage very clean
Bradley, the employee that checked me in, was very nice, explained everything clearly, and even walked me out to the truck. He explained current specials they were offering all while respecting that I to get moving. I was in and out and overall pleased with my experience. I read on a review that there are "hidden charges". I need to mention that this is not the case. If you fail to read the instructions and go over the mileage or order extra supplies (which are reasonably priced) you will be charged additional. Simple as that. Thank you for making moving a little easier!
The service was great thank you
The employee who waited on me was extremely helpful both during the pick up and when I dropped it off. He was very friendly and made my first Uhaul experience a good one!
The workers were very helpful and curtius
The store manager was very kind and polite and his staff were all very professional and friendly when we arrived early in the morning to pick up our truck. Would go back and rent from that location again just because of the staff.
Everyone working 08/29/2015 evening after 6PM EST was a great help! Place is one of the nicest uhaul, I have visited in past 20 years. Staff helped me with setting up the motorcycle trailer, gave me brief educational info and young guys keeping business professional and execellent customer service.
we were in rush to make a bus on our way back, staff enthusiastically helped us book a cab, which arrived within 5 min - EXTREMELY pleased with staff!
Staff were extremely helpful and knowledgeable. I was impressed with the quality of service. They helped make our move a lot more manageable. I would absolutely recommend them.
Absolutely nothing to improve!
This is the cleanest most well organized U-haul I have ever been to. All of the employees were polite and friendly check in and check out were quick and easy.
I'll be back in a month and highly recommend using this location!!!
Manager ted was very helpful to me. Thank you for helping me out in a time of need.
The staff was very efficient, professional and knowledgeable! They had me checked in and out on the road in no time. When I returned the vehicle it was the same way. The worker had me checked out quickly and efficiently.
signage directing first time customers to the entrance, there were trucks sitting nearby and it wasn't clear where the service center was
This location was ok, however, the GPS took me to a location that was closed. Customer service line gave me another location and when I get there, they didn't want to take the equipment because of lack of space. I finally was able to take it to 1200 western ave. WHAT A NIGHMARE FROM BOSTON TO PITTSBURGH AND BACK.......
Customer service was great! Everyone was wonderfully friendly. Thank you U-haul!
Extremely satisfied. Thanks!
I was very impressed with your facility and the level of service I received. I was assisted by your employee Ryan. He was very knowledgeable and professional. It was refreshing to see such a delightful young man who carried himself wonderfully - what great representation and image to have on your frontline operations!
Only limitation 24 hour paid access will be made available
Great experience, friendly employees
Both desk staff and person handing off and receiving the truck (Shane) were courteous and helpful.
Would use again and would recommend
manager was very helpful
finished installing my hitch and help with directions
I didn't see available parking for my car. Not sure if this is something uhaul's offerand I just missed it, but I had to find street parking for my own car. Thanks
Could not have been easier!! Thank you!
It mentions dropping off a lock with the keys. Were we supposed to get a lock? Maybe it should say "if you received a lock. "
The staff has excellent customer service and people skills and was easy to work with, personable and knowledgable. Highly recommend this location!!
This was a fantastic experience all around. Friendly, fast, efficient staff. Clean, well-maintained vehicle. Happy to have a quick checkout when returning the uhaul as the staff used his electronic device to process everything and send me an email confirmation. I am a very please customer!
Minor problem with seat belt adjuster, but it wasn't a factor with my rental. Told employee about belt before I left with truck. He apologized several times as he tried to fix it and explained that there were no other truck available in
the size I rented. He did say that it was something that would be fixed right away.
Facility was clean, well lit, offered many moving accessories, courteous staff, and has storage rentals available.
Staff was very friendly and accommodated my last minute request. He explained the renting process very well and showed me how to work everything.
Customer service was awesome.
Terrific operation. Staff were informed and very helpful. Store is pristine as was the equipment.
Positive comments: excellent customer service, new facility and new vehicle. Clean and efficient.
Extremely easy rental experience. Friendly, prompt, courteous. Would def. use again.
Everything was excellent & I loved the customer service. Thanks a million to the Uhaul Co. On Western ave keep up the great work :-)
Check in was clean and painless. Richard was friendly and courteous.
Great staff and very friendly. I called and needed to use truck longer then I thought and it was not problem to extend time. Good people!
Ensure that reservation can be fulfilled prior to customers arrival!!!
Chris and Richard were excellent!!
We also purchased boxes and packing supplies at this location and the manager was very helpful in advising us on approximately how many boxes and packing supplies we should need for our move. He was surprisingly accurate. Everyone we dealt with at this location was very helpful and professional. A great experience!
Pittsburgh North Shore was excellent location to rent a U-Haul - fantastic customer service.
Great, quick service by the staff. Everything very efficient. Would return.
I have nothing more to add.
This location was fine. We dropped our keys off in the dropbox.
This was honestly the best experience I have ever had using a moving/rental company. The location was excellent, with some great people working there on behalf of U Haul. If you can replicate that service & experience at every location, you'll be setting a new standard. Thanks again!
It's a good price for moving plus they offer the helper which was perfect for our situation. Everyone was cheerful. It was simple and it was a pleasure doing business with them.
The staff was prompt, friendly and incredibly professional. I will recommend this location to others and definitely use it in the future.
All of the staff were extremely helpful and kind. They were all very knowledgable and friendly. I hate moving, but this company and staff made it easy and pleasant. Thanks to them for all their help!
After having an extremely frustrating time scheduling with my original preferred location (who tried to move my reservation by at least 7 hours), everyone at the Western Ave location was friendly, kind, understanding, and so competent. If I ever need a U-haul again in Pittsburgh I would choose this location as my preferred location even though it's slightly further away from my neighborhood.
The agent who checked my van out was extremely friendly.
Everything was great. Picking the truck up and dropping it off was fast and easy.
Through no fault of the fellows who processed my paperwork and hooked up the trailer for me (who were both extremely helpful and professional!) they had to 'jury rig' the connecting pin that secured the trailer to my UHaul receiver hitch. Fortunately, their improvised solution worked very well and I had no problems, it appeared to have the potential to be a safety concern. I appreciate the efforts of the two gentlemen who helped get me on the road!
check in/ check out were super fast
Staff was outstanding, I believe their names were Adam Brian. Facility was in excellent condition. Very impressed, you`ve gained a loyal fan.
The gas gauge on the truck took so long to adjust after being filled to show the true amount of gas in the tank I drove five miles to return the truck and it was still climbing. I should have returned it with a 1/2 tank and since the gas gauge didn't read properly by the time I returned it the tank read 3/4 full and I spent $40 in gas when it would have taken $10. This is a sham that uhaul is running. When I called and tried to talk to a sales person they said they can't do anything. Clearly uhaul was the one that came out on top in this situation. Last time I will ever use any uhaul location.
Everything was great! The staff were friendly and helpful, it couldn't have been easier.
While the man that helped was friendly, I asked to get a physical receipt and he said he would just email it to me. I did get it in short time though!
Great service, very nice, knowledgeable.
Great service with every staff person I interacted with. Very friendly and asked if we needed anything else. Glad we used this location. The other one we called in Southside told us they were only doing 24 hour rentals. We also needed a truck with 3 seats, and the other locations did not have that either. Thanks!
All of the employees were very friendly and helpful in hooking up the car hauler. I would definitely use them again and recommend them to any needing U-Haul services.
Great experience! Employees very friendly & helpful!
All staff were exceptionally professional and helpful.
I would rent from this location again. They were very professional and efficient getting me in and out.
My customer rep.was extremely accomadating very Knowlegeable and helpful with my rental.
Nothing really liked these people, friendly and professional!
Very courteous, nice facility.
This was the friendliest, smoothest U-Haul rental experience I have ever had. Setting up a return equipment stall that renters can just pull into and have a store rep come out and check out the vehicle and then send you the contract/invoice via email is amazing!
Nothing, the workers at the facility had a lot of knowledge about the equipment and answered all of our questions and were really nice and honest with us.
Customer service was fantastic! The facilities were also very clean.
I spoke with roadside assitance on the phone and they had no idea what they were doing. I truly hope that no one has to use this for themselves.My truck was shaking the entire time and i couldn't even keep the wheel straight, and while driving it would shift into another gear, YET they wanted me to drive it back to the location i got it. I rent often as you see i have rented twice this month and i am extremely disappointed in this rental. The young men at the Western Ave store were great though, very customer centric.
Ted was professional and one of the nicest people I've met
excellent overall. Great experience.
Brad at the front desk was more than helpful and one of the most knowledgable associates I have ever dealt with at uhaul. Will definitely becoming back to this location.
Much better than experience on Washington Blvd. ..Thanks guy's
Very pleased! Excellent staff and store was immaculate.
pick-up truck was very dirty inside and smelled. I cleaned it the best I could and spayed it with an disinfectent and now it should be better for the next guy. The staff there are very nice .
It was a great experience renting a pick up truck for a day, the U Haul staff was very nice and courteous and helpful. My only comment is that the shelving with in the business area needs to be better organize. Walking into the store I was first comforted with shelves blocking my approach to the counter and once reaching the counter there were more shelve and I didn't know which counter or staff member to speak with or do business with . Entering the business was very confusing by the maze of shelving. Other than that I was very satisfied with the staff and the vehicle.
Great customer service. Everyone was very friendly, helpful and prompt.
Though extremely frustrated at not being able to get a one way truck as needed, and having to settle for a round trip which doubled the cost... This locations staff was very pleasant to work with.
Ted and Bradley were very professional and nice. Great Staff and Facility.
They stayed late to help us unload the car dolley right at 7pm without complaining. Very clean and large store. Multiple staff members available to help! Much better experience.
Staff was wonderful and pleasant. Great at getting us out quickly, and making sure we knew everything. Good team you have.
Very nice and clean. Large building. Very nice.
Best storage facility I`ve used. Helpful, friendly, clean and safe. What more could you want.
Excellent overall experience.
Great staff, clean facility, easy to get to from just about anywhere. They even helped me locate a truck for rent from another location since they were booked! Definitely will use them again.
Bradley was great to work with: efficient, helpful, friendly.
Great staff and facility. Best I`ve seen in 6 moves across 4 states. Friendly and helpful staff helped with complicated 2 state one-way move with car trailer and storage. Highly recommended.
Excellent customer service, very pleased with my experience so far!
The manager Ted was fantastic. His crew was always very attentive. I have rented a truck twice and used the starage facility as a holding place for my move. Beautiful clean facility trucks.
Everyone at uhaul north shore was so helpful! I rented a truck and unit and the process was quick and easy. I would recommend anyone moving in the Pittsburgh area to use your location!
it was the best compared to storage express on campbells run road
Chris, Brian and were all very professionaal in helping me with my moving