Customer Reviews for U-Haul Moving & Storage of Pittsburgh North Shore
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh North Shore
You have a wonderful staff!!
We appreciate your fast and, efficient service! Well done guys!!
Always a great help to me. The guys go beyond what is needed always.
Chris and Vincent were helpful and cheery. They really went above and beyond to help me out. They were incredible. Thanks guys!
Place was great, service was friendly and helpful.
Vince Rich and Shane are who we worked with, and they did a great job. We will do business in the future.
Clean storage area, convenient restroom facility.
Manager and staff courteous and professional.
Vincent and (Joey?... I don't recall the other guys name) were very helpful and courteous. They took the time to explain everything thoroughly regarding my rental! This is the second time that I have Uhaul on Western Ave. Your store makes renting so easy, unlike some other locations in the city. I will return to this location the next time that I need a rental. Thank you.
Everyone from the inside sales person to the person who prepared the truck were extremely pleasant, knowledgeable and helpful. This was a great experience from beginning to end. I would highly recommend using all of their services. Great job today!
Ted and Brad were very helpful. I appreciated all their assistance.
Check the truck for dirty stripper underwear and rubbers. Make sure the tires have air in them and tell whoever the SOB is that keeps sending this email to me to kiss my ass
The parking lot is a little challenging to navigate through with the truck, perhaps eliminate some of the parking on the side of the driveway to make it easier to get around the corner of the building. Very nice faculty though and the staff was helpful.
Uhaul needs to improve timely notification of pick up availability. The day before notification is very unsatisfactory!!!
Perfect customer service experience. Vince and Rich were masters of efficiency. I can't think of anything that could have been better. Just what I needed after a long day of driving and moving.
Great customer service! The GM and the employees went above and beyond to help us. Definitely recommend this location!
Very nice clean treated me with respect and made sure I understood everything.
Excellent customer service
Uhaul as an organization has continued to improve over the years and it shows! This was our first time renting from the team at 1200 Western Ave and everyone was top notch! Great job guys and great customer experience!
Excellent operation. Fast, easy, and professional. I will definetly use these guys again.
Excellent all around experience. It would be great if the company as a whole offered vehicles suited for very small loads. I rented a van simply to haul an over sized TV and nothing more because it was too big to fit in my car. An SUV with a larger cargo hold would have sufficed.
Staff was well trained, attentive and professional. 10/10 would use again. Thanks!!
Nothing. Couldn't ask for better service. Much appreciated.
Arrival signage for first time visitors to this location is confusing, since all signs at entrance only refer to "equipment return". If "Customer Check-In Parking", could be added, that would be good.
Fill the gas.Truck was given to us with just over a quarter of a tank. So you have to guess how much gas you think you are going to use or over or under fill the tank.If under filled it's $5.00 a gallon for them to add gas. If overfilled (like in my situation) You spent extra money on gas that you didn't need to during a time when cost is a priority. That's the first time I have rented a vehicle that wasn't full. It's a poor procedure at the expense of the customer.
Nothing. Vince was great, super friendly, and fast.
The agent was friendly and very helpful and I would recommend this location to anyone.
Awesome service! Thank you!
super fast check-in, the guys had my trailer hitched before I had even walked out. Love this location and the guys there. Alwasy polite and on point
Just wish there was a dolly for every truck and free to use and it would be more easy to move the furniture
Nothing everyone was professional and courteous.
Glad such a large facility in area near my home.
Everyone there was courteous and professional. Very pleasant experience
every thing was perfect.Nice equipment. Personal was very helpful and polite.. only problem was I am getting to old for moving.
Ted, I believe the Manager or the owner was excellent. He made the move from hell better and was just excellent to deal with. Everything up went wrong from the start of this move and through the move. The only part that didn't was dealing with North Shore U Haul. They were the only bright spot of the entire ordeal. Thank you for all of your kindness and wonderful business practise. I hope that i never have to move my daughter again but if I do I will use North Shore U Haul again.
Stressed out Father from Ohio
The young men at the desk were quite helpful and friendly; as well as the guy who pulled the truck up for me. I also like the new way you check people out by pulling up the equipment return line. Great system. Could not have been a more positive experience.
Very convenient, I love just up the street. Full-service facility is a plus.
Got very good service so there nothing I could recommend at this time. Ex cellent customer service.
It wod be good it an Dditional customer parking space could be provided. But the staff at this place is great!
I like just getting your billing via email fast efficient it was a Steelers game day.
Nothing to improve location was excellent along with great customer service and made my moving experience a lot less stressful
Entrance to vehicle drop off was very narrow, we were trapped and could not leave once we dropped off the truck due to more incoming vehicles. This seems dangerous on in the event of ab emergency
Nothing could not have asked for better service.
Due to no one being at the location in Mcdonald PA I had to drive an additional distance to pick up from this location.
Customer service was excellent. When I checked in, the guy was helpful and courteous. When I returned the truck, the guy who greeted me was super friendly. Overall experience was excellent. I would go the extra mile or two to use this location again!
Customer service was great I would refer everyone I know in need of a uhaul to this location
Customer Service was fantastic and the staff was always helpful with anything I needed.
Thw gentleman there were very friendly and professional
Quick, easy,clean reliable equuipment
Excellent customer service, great staff.
Brian helped facilitate my rental. As soon as I arrived, he knew exactly who I was and about my rental request. He efficiently checked me in and showed me all the features on my rental van. When I returned it, he made my checkout process quick and easy. Great customer service at this location!
We were in and out in 5 minutes. Great experience!
Very friendly really helped me alot the store n storage very clean
Bradley, the employee that checked me in, was very nice, explained everything clearly, and even walked me out to the truck. He explained current specials they were offering all while respecting that I to get moving. I was in and out and overall pleased with my experience. I read on a review that there are "hidden charges". I need to mention that this is not the case. If you fail to read the instructions and go over the mileage or order extra supplies (which are reasonably priced) you will be charged additional. Simple as that. Thank you for making moving a little easier!
The service was great thank you
The employee who waited on me was extremely helpful both during the pick up and when I dropped it off. He was very friendly and made my first Uhaul experience a good one!
The workers were very helpful and curtius
The store manager was very kind and polite and his staff were all very professional and friendly when we arrived early in the morning to pick up our truck. Would go back and rent from that location again just because of the staff.
Everyone working 08/29/2015 evening after 6PM EST was a great help! Place is one of the nicest uhaul, I have visited in past 20 years. Staff helped me with setting up the motorcycle trailer, gave me brief educational info and young guys keeping business professional and execellent customer service.
we were in rush to make a bus on our way back, staff enthusiastically helped us book a cab, which arrived within 5 min - EXTREMELY pleased with staff!
Staff were extremely helpful and knowledgeable. I was impressed with the quality of service. They helped make our move a lot more manageable. I would absolutely recommend them.
Absolutely nothing to improve!
This is the cleanest most well organized U-haul I have ever been to. All of the employees were polite and friendly check in and check out were quick and easy.
I'll be back in a month and highly recommend using this location!!!
Manager ted was very helpful to me. Thank you for helping me out in a time of need.
The staff was very efficient, professional and knowledgeable! They had me checked in and out on the road in no time. When I returned the vehicle it was the same way. The worker had me checked out quickly and efficiently.
signage directing first time customers to the entrance, there were trucks sitting nearby and it wasn't clear where the service center was
This location was ok, however, the GPS took me to a location that was closed. Customer service line gave me another location and when I get there, they didn't want to take the equipment because of lack of space. I finally was able to take it to 1200 western ave. WHAT A NIGHMARE FROM BOSTON TO PITTSBURGH AND BACK.......
Customer service was great! Everyone was wonderfully friendly. Thank you U-haul!
Extremely satisfied. Thanks!
I was very impressed with your facility and the level of service I received. I was assisted by your employee Ryan. He was very knowledgeable and professional. It was refreshing to see such a delightful young man who carried himself wonderfully - what great representation and image to have on your frontline operations!
Only limitation 24 hour paid access will be made available
Great experience, friendly employees
Both desk staff and person handing off and receiving the truck (Shane) were courteous and helpful.
Would use again and would recommend
manager was very helpful
finished installing my hitch and help with directions
I didn't see available parking for my car. Not sure if this is something uhaul's offerand I just missed it, but I had to find street parking for my own car. Thanks
Could not have been easier!! Thank you!
It mentions dropping off a lock with the keys. Were we supposed to get a lock? Maybe it should say "if you received a lock. "
The staff has excellent customer service and people skills and was easy to work with, personable and knowledgable. Highly recommend this location!!
This was a fantastic experience all around. Friendly, fast, efficient staff. Clean, well-maintained vehicle. Happy to have a quick checkout when returning the uhaul as the staff used his electronic device to process everything and send me an email confirmation. I am a very please customer!
Minor problem with seat belt adjuster, but it wasn't a factor with my rental. Told employee about belt before I left with truck. He apologized several times as he tried to fix it and explained that there were no other truck available in
the size I rented. He did say that it was something that would be fixed right away.
Facility was clean, well lit, offered many moving accessories, courteous staff, and has storage rentals available.
Staff was very friendly and accommodated my last minute request. He explained the renting process very well and showed me how to work everything.
Customer service was awesome.
Terrific operation. Staff were informed and very helpful. Store is pristine as was the equipment.
Positive comments: excellent customer service, new facility and new vehicle. Clean and efficient.
Extremely easy rental experience. Friendly, prompt, courteous. Would def. use again.
Everything was excellent & I loved the customer service. Thanks a million to the Uhaul Co. On Western ave keep up the great work :-)
Check in was clean and painless. Richard was friendly and courteous.
Great staff and very friendly. I called and needed to use truck longer then I thought and it was not problem to extend time. Good people!
Ensure that reservation can be fulfilled prior to customers arrival!!!
Chris and Richard were excellent!!
We also purchased boxes and packing supplies at this location and the manager was very helpful in advising us on approximately how many boxes and packing supplies we should need for our move. He was surprisingly accurate. Everyone we dealt with at this location was very helpful and professional. A great experience!
Pittsburgh North Shore was excellent location to rent a U-Haul - fantastic customer service.
Great, quick service by the staff. Everything very efficient. Would return.
I have nothing more to add.
This location was fine. We dropped our keys off in the dropbox.
This was honestly the best experience I have ever had using a moving/rental company. The location was excellent, with some great people working there on behalf of U Haul. If you can replicate that service & experience at every location, you'll be setting a new standard. Thanks again!
It's a good price for moving plus they offer the helper which was perfect for our situation. Everyone was cheerful. It was simple and it was a pleasure doing business with them.
The staff was prompt, friendly and incredibly professional. I will recommend this location to others and definitely use it in the future.
All of the staff were extremely helpful and kind. They were all very knowledgable and friendly. I hate moving, but this company and staff made it easy and pleasant. Thanks to them for all their help!
Staff was outstanding, I believe their names were Adam Brian. Facility was in excellent condition. Very impressed, you`ve gained a loyal fan.
Ted and Bradley were very professional and nice. Great Staff and Facility.
Best storage facility I`ve used. Helpful, friendly, clean and safe. What more could you want.
Excellent overall experience.
Great staff, clean facility, easy to get to from just about anywhere. They even helped me locate a truck for rent from another location since they were booked! Definitely will use them again.
Bradley was great to work with: efficient, helpful, friendly.
Great staff and facility. Best I`ve seen in 6 moves across 4 states. Friendly and helpful staff helped with complicated 2 state one-way move with car trailer and storage. Highly recommended.
Excellent customer service, very pleased with my experience so far!
The manager Ted was fantastic. His crew was always very attentive. I have rented a truck twice and used the starage facility as a holding place for my move. Beautiful clean facility trucks.
Everyone at uhaul north shore was so helpful! I rented a truck and unit and the process was quick and easy. I would recommend anyone moving in the Pittsburgh area to use your location!
it was the best compared to storage express on campbells run road
Chris, Brian and were all very professionaal in helping me with my moving