Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
Very helpful staff. This is our preferred location for Uhaul rentals.
I was charged for two days when I returned the uhaul that night after I was specifically told that I could return it whatever time I wanted with no fee as long as it was in before 7am the next day.
Very easy to return and the staff w very helpful.
The two people that helped me were great. Really cool and professional at the same time. Good experience.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
The battery died and had to wait 2 hours for it to be fixed.
Great customer service, truck was clean, awesome overall experience
The equipment appeared to be in great shape but the roof on the trailer I rented did leak and cause a number of my items to be damaged.
Everything went smoothly. Employees do a great job.
Mike is the BEST and makes renting an experience I actually look forward to!
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Mike Glancy and Bob Zurawka made my move a breeze. Thanks guys!!!
Customer service was excellent as was the vehicle. My only issue was with the location of the office.
Excellent customer service...will be back when I need there services again!!!!
excellent customer service with all worker, wonderful expexerience.
excellent customer service
Good crew. Work as a team and they are helpful.
The truck cab smelled like smoke and there were cigarette ashes in the ash tray.
Mike runs a first class operation. He must be very perceptive on hiring new employees, because I have had nothing but good experiences, most notably from Thor and Rob .... two outstanding people.
Friendly and helpful staff!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
There was a mix up with my reservation but the staff here and in pleasant hills worked to resolve the problem.
Great experience! Rob was a great help
It was a really good experience. Very efficient, very helpful, and very friendly. Also good value.
good place and nice staff.
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Mike, Nicky, and Del were all awesome and incredibly helpful! They helped me get movers at the last minute to help unload and move my stuff into the storage. The movers were amazing also! Big Movers! I couldn't have asked for better people to help me in a city that I barely know anyone. I will not go to any other Uhaul while I am living in Pittsburgh area. Everyone went above and beyond to help me! Thank you! Thank you! Thank you! =D
Excellent, cheap & convenient! I moved into my first place and this made things easier. The location was excellent in and of itself, but it would have been easier if there had been an available truck at the branch closer to me.
This was my first time renting a Uhaul. I was very nervous but my entire experience exceeded my expectations. Associates, Rob and Seth were very friendly and helpful. Rob explained the vehicle to me, offered me the insurance and reassured me about my driving abilities. I will definitely come back to this Uhaul with confidence and strongly recommend it to my friends. Thanks, guys! :)
U Haul made me drive 45 miles out of my way from where I was supposed to pick up my truck. I made the reservation a week in advance and the only discount/reimbursement was added miles which were the 45 miles and $20 bucks off the bill.
Mike (manager) and his team are the best.
Nothing...the place was nice and clean and the employees where nice and knowledgable...definitely will be returning!!!
KEEP SMILING AS WE COME IN THE DOOR. NOTHING BEATS FRIENDLY.
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
the customer service at the register was friendly and helpful. the center is beautiful and clean. the truck was in perfect condition. overall, the employees here gave us all the help and information we needed to make our move smoothly.
The gang at this location have customer service down to an art!! Great job guys (and gals)!!! Thanks for great service!
Very professional staff. Everything went like smoothly. No surprises.
Great experience! Polite, knowledgable, and FAST! Can't ask for more! Thanks guys!
Possibly have a connection from the storage area to the customer service area for customers.
Mike, the manager, is great.
Very friendly and efficient staff.
Staff is very friendly and helpful!
Seth was very nice and the transaction was smooth and quick. Boom!
"we don't do that" is not a good answer to a customer question,.
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
The staff is always great at this location. I had actually made an error in my online reservation to pick up a a different location. but it wasn't a problem at all. They found a van for me and I was out the door in 10 minutes. THis is why I keep using Uhaul and I probably rent vans 5 times a year.
I reserved a truck and the site said you get a free month of storage w/ rental unit. This is misleading. The rep said GE couldn't afford to give free 1 st mo of storage to all who rent a truck. My feedback: be more clear in advertisements.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Trailer at original pick up location (Etna) was faulty. Delayed hr to get trailer at Liberty location.
Notify of problems with trailer at location and make arrangements or direct to alternative location.
People were very nice and accommodating. I would recommend to friends.
Your counterparts in Florida could learn a lot from you.
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Exceptionally helpful staff at this location!
Great staff!! solid dudes were helpful + fun!
Very helpful. Very solicitous as I walk with a cane and the manager wanted me to sit down and found me a chair to wait while my trailer was hitched up. Very nice people at this location!
The staff was very helpful and on time. I was in and out in less than 10 mins. The location Is very well run and the staff was extremely knowledgable .
I will only use this location moving forward for any/all of my company's needs.
I think that you should be given unlimited miles for the amount that you are being charged. A 19.99 rental be close to 75.00 that I think is not a good value to customers.
Quick, friendly and efficient. Very happy. I wish rented passenger vans and/or mini-vans too... would make my life that much easier!
Very attractive location. Very helpful personnel. Efficient and pleasant.
Newer m cleaner trucks ...
Emphasize the difference between the subtotal and the actual total payment.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.