Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
I was told the has was at 7/8ths when I got in it was clearly 3/4 full. I know fractions.
Seth was rude. Very rude. Double charged me via credit card. And cash. tried to say he didn't even though the receipt reflected being double charged. Seth saw me on the phone outside in my car. And went inside and reversed the credit card payment. I came back in with the bank on the phone and he had presented a receipt shoeing that he had reversed the credit card payment after he has,said he didn't. He is sneaky and unprofessional. Almost like a,theif. Never will I use this location again and will be sure to spread the word.
Employee Seth was outstanding. Professional, courteous, a pleasure to work with.
They were very attentive and even helped me fold the larger boxes down so they would fit in my car.
Great service. I accidentally reserved online at the wrong location. They quickly took care of me anyway. THANKS!
The guy hanging around the main storage gates/doors around back at night needs to go away. He constantly harrasses people to let him in. The site is not secure as a result as he follows people through multiple doors to his floor of choice (5?). He was pounding on my truck window out front as I was trying to pull out into traffic, flashing some bogus card asking to be let in. Apparently he has a unit there? But can never get in, and is always there, for weeks, at night, trying to gain access? He may be responsible for setting alarms off too.
Nice work. Poor on answering phones but otherwise, very pleased with my service
This is my favorite location. Sometimes it's a touch out of my way, I still go there. Just keep hiring great people and being human about business. Stay consistent no need to improve.
The truck had horrible breaks. Everything on it was poorly maintained- squeaky doors, loose panels, rusted panels, etc. the truck very badly needed an alignment. The headlamps were like candles. The back loading door was old and repeatedly snagged on the inside of the truck: because of this, every time you opened the loading door, it was a major pain to get it in-stuck from the inside of the trucks panels.
Overall, the truck was a POS.
It's very convenient to get the truck and staff are very nice, will recommend this place!!!
excellent service and great attitudes!
Keep it up guys.
Everything was great and they made moving just that much easier.
The young lady and young man who helped me went out of thier way to make sure the equipment worked with my truck. I was very grateful.
The staff was friendly and efficient. They helped me get what I needed in a prompt manner.
Your staff just needed to keep on doing what they're doing. I would use that location again.
Good staff always willing to help customers...!
Entry/Exit/Elevator system a bit too complex for a business
you may visit very infrequently. I will forget how to do it by the next visit.
After making arrangements (and confirming by phone) to have the truck dropped at 20 S. 4th Street, Pittsburgh, I arrived to a sign that said "sick - closed". It was hard to believe that they only had one employee and had to close on a Saturday because of an illness. I called U-Haul and the person to whom I spoke was very helpful and I was able to make my way to 3000 Liberty.
Your charges are extremely too high..
e.g. . "19..95/day in town" became more than $94..00 "in town" for only a about 6.5 hours use of you Vehicle.
$" 66,00+" your charge,
$27.98 for "2/3 of gas"
Total: $94:00 plus for about only 6 hours use of your Vehicle or Van use."in town'..
When we opened the back of the truck up it had a strong odor of old beer
cannot think of anything!
We used the moving company, Divine Movers, that is advertised through U-Haul. They did an excellent job and were very respectful and cautious with an extremely heavy piece of furniture as if it were their own.
Service was excellent and I will certainly book there again for the next college move!!
Mike the manager was incredibly helpful. Cannot overstate how great he was to work with. Very customer service oriented
There was some miscommunication about where to pick up the van as the original place was closed but it was rectified quickly. Sean was outstanding with how he helped me get it straightened out.
Have adjustable seats for smaller people.
I asked for the following: a 10' truck, trailer for a car, blankets, and a dolly. They forgot the dolly and when I called they told me to 'come and pick it up' when I had a limited time slot to move out of my apartment building. This job is so simple: prepare truck & ordered components; this is carelessness & is unacceptable.
Tried to drop off at another location and had a very poor experience. Rude staff and refused to accept return. Fortunately this location accepted the return and did so in a positive manner.
The truck rental was easy and there were no extra costs above the quoted price. The storage was easy and affordable. The staff were helpful and friendly. Good job. Thanks.
Outstanding rental experience. Equipment was ready when I arrived, I was taken care of as soon as I walked in the door. The return was equally prompt and professional.
Sunday morning pick up had a line of people - need another staff member to address this line backup.
Casey is always super helpful! Mike runs a tight ship. And Seth always knows how to get the job done.
Great doing business with you!
Everything was exeptional. The staff there is curteous and efficient. I will always utilize them for my needs.
Please have a manager call @ 412-330-9978
Ms. Angela Pusateri
I will not be using a U-box again. Had a very hard time getting help, and no one could give me an answer on why I was charged
5 Stars, amazing service as always.
They were the nicest people. Very customer focused and efficient in the drop off procedure.
moving sucks, but the people who work at this uhaul make it just a bit less stressful. i love you guys
fix the exit onto liberty so that your car does not bottom out...there were so many marks on the cement from everyone bottoming out.
I had a lot of trouble getting in contact with folks from UHaul and finding out where my box actually was. It took about 5 phone calls over two weeks.
a guy was there late, and even though there was a sign with info on late returns, he took care of me. Algee (?) was tops.
Explain better to customer how the service works, how the payment is due and overall processes work
nothing!!! everything was great!
No issues with drop off, very clearly marked, and customer service was great.
This was the first time that I was renting a one-way Uhaul and the counter attendant was not friendly, patient nor understanding with the type of questions that I asked. However, the lot attendant was able very friendly and knowledgable.
Keith was very accommodating and very helpful locating drop off point
Truck were clean, but the battery died when I wanted to drop off the truck.
please make sure to check the battery status before leasing trucks.
Efficient and awesome renting experience!
It's a pleasure working with this Uhaul branch. Mike, Seth, and Casey are always super helpful, and make my rentals a breeze.
It was a pleasure doing business with U-Haul. We would definitely recommend this U-Haul facility to family and friends
Very clean and well lit storage facility. Very friendly, knowledgable, and helpful staff. Both our move-in and move-out experiences were excellent.
I returned the truck during after hours. the return parking lane was completely full. There was no instruction on where we should park the truck. There was another customer returning a rental. He and I just improvised.
My only complaint is I didn`t like the limited hours
First time. Very impressed with the "user friendliness" of the website. Liked the electronic process and email notifications.
Casey, and Matt were nothing but helpful. It seemed busy, and they were both incredilby kind and generous. They both went out of their way to answer questions. Casey even took the time to look into the original drop-off location (the original didn't have storage space for us) to see if my equipment was reserved so that we could save ourselves a trip by leaving the equipment with them instead.
We dropped off at night when closed so I can't rate on personnel. I would gladly use this location again.
Friendly customer service for speedy pick up and return.
Everything from making the reservation for the truck the employees and the total cost excellent would highly recommend you guys and would use your services again thank you so much .
I don't recall anyone's names, but they were all extremely cheerful and helpful. I only needed a one day motorcycle rental trailer and it was perfect. Overall good experience!
2nd time I've used this location and they didn't have the truck or trailer I requested and reserved. 1st time I rented a one way to go to mi. And was told I would have to go 10 miles up the road to get my rental. At this point I had no ride and needed to get a cab to go get my rental. Next time I rented a open utility trailer for my move and when I goT there it was not available. my only options were 20 miles up the road or use a closeD trailer. at this point I no choicebut to go with the ClOsed trailer. from here on out I'm going elsewhere for rental needs
They service people good and nice. Everything went smoothly.
Very courteous and helpful!
I am some what familiar with Pittsburgh, so I found the drop off point with little problem. I asked the fellow who unhooked the trailer for direction back to where I was staying for the night. It was an amazing short cut that I will be using in the future when I visit my daughter. Thank you.
Personnel very friendly and helpful.
The staff was great, and really helpful Thanks a bunch!
We arrived to drop off the truck with 5 minutes before closing and was told to just drop everything in the overnight box. I would have preferred to just hand the keys to the guy working, but he wanted nothing to do with it. The place is a very large Uhaul facility, so that was nice to not worry about finding a place to park the truck.
I originally booked on-line to drop off the van at South 4th street location. After arriving, I realized that I could not leave my 15 foot truck there and needed to go to Liberty Avenue. I did not appreciate having to drive all the way back thru the city. The web site should not allow people to schedule to drop at South 4th street. He had plenty of space for my truck, but I had to waste time going thru the city. Not fun.
Very friendly staff and helpful.
The staff was extremely helpful and professional. Billing was simple. Will definitely choose U-haul for any future moving or storage needs
Unfortunately, the hitch I had requested to tow my car to the 10' U-Haul I rented from another location was not working (malfunctioning wires to the light signals). After waiting about an hour and a half or so for repairs/new hitch, the personnel were extremely helpful in refunding my money, as I decided at that point I would be safer driving the car rather than having it towed.
I needed a storage space for 1 day, since I had moved, they gave it to me for free! It was very well lit and safe. Would highly recommend to anyone.
Quoted one price and billed another. Doubled billed
Outstanding, Im gonna continúe to use you guys. You guys always treated me well over the years thanks. Keep yo the excellent work...
Great facility--staff was incredibly friendly and helpful!
Awsome staff over the phone and in person. This particular location is extra cool, Its an old 19th century warehouse converted into u haul storage. They did an awsome job of preserving as much as they could and it gives the place an authentic pittsburgh feel.
Air brakes and their specific noise on 26' truck were not explained at onset. ABS light went on over speeds of 35 mph & stayed on. More thorough walk-through of truck would have been appreciated.
Good experience. Rented a 9 foot van. Pick-up was easy. Van seemed new and ran well and was just the right size for driving down tight campus roads. Easy drop-off after hours. Very happy with fair fuel refill charges. They must have looked at my miles and adjusted down the fuel charge (initial gauge reading at pick-up seemed high) based on limited miles. Will rent from them again!
More clear parking while you have the truck? Great experience though.
I can understand that this is the busiest time for rentals, however, recording the wrong gas gauge reading less than actual is theft from the consumer. Also, asked for a utility hand truck, glad I checked because it was absent. Fee other things but this were the two major, issues. Customer service was excellent!
Truck was not ready on time, not a location issue, but I will NEVER use uhaul again!
I rented a truck during the busiest moving weekend of the year. My experience with the uhaul store was flawless. I have a bit more vehicular knowledge than the average driver, so I was able to let the guys at the store know about a few services the truck needed upon returning it. They were extremely thankful for my input. Everyone was pleasant though the stress and I appreciate the help!
Seth was awesome. Really friendly and helpful. I wasn't sure what exactly I needed to do, but he was extremely professional and helpful.
The staff was amazing. I had zero complaints. In fact, it was some of the best service I have encountered in a long time. Keep up the good work!
Nothing needed to improve. Just wanted to make a comment about the young man who waited on us when we picked up the vehicle. I believe his name was Al. He was very professional and friendly. Just overall "nice". An asset to your company.
Customer service was horrible. We waited forever to pick up our truck and the office wasn't even busy. There was no sense of urgency to get us in and out the door.
Great in Pittsburgh also!!!
more storeage- rent by the week and over the weekend rentals
The service and the van were excellent. I did have a problem with booking online. The computer sent me to 2 wrong locations. The next time i will call for my booking.
I should have used PODS.
Price was higher than quote by nearly 50%
Could not set ubox at new house, had to be kept @ uhaul.
Delivery of ubox rescheduled TWICE by uhaul.
Attempt was made to DOUBLE BILL the $1700+
No mention was made that the local place needed 24+hrs
notice to gain access. I don't drive, friend has erratic schedule and I don't know more than about 2hrs ahead when I could PAY HIM to use him+truck. TWICE after being
told well ahead, the box was either not available or took over 1HOUR to get to it. (Paying friend $20 for truck + $20 per hour). Was billed twice for insurance despite having told
Pittsburgh that there was to be ONE TIME $18 ins, to cover
the uninsured movement from Pittsburgh to Daytona.
How does Daytona who gets the box around june 9 and me
get access the 11th charge STORAGE from may 29?
(this sounds like fraud) I could have had box empty if they
had disclosed these dates and saved $89.
All told if I can believe the PODS quote, I would have paid
around the same $1700 but NOT had to pay over $200 to
friend, had nearly 200% the space in the container and NOT been rescheduled from May 7 to 11 to the 18th!
In summation, my suggestion is to rename U-haul to U-IDIOTS (from ren and stimpy) The locations seem to be run by poorly trained monkeys and make money despite their truly awful service.
Best U-haul location I have ever been to. Everyone was super friendly and helpful.
Doing what you are doing best service
Mad props to my main man Seth! Always a pleasure working with this uhaul location. Mike runs a tight ship!
Love this place...so easy for PITT student moves. They were nice when we needed to change to a smaller size vehicle last minute. The van was much easier to drive though we had a broken tail light. Unnerving in a unfamiliar large vehicle!
Impressed on all fronts alluded to in questions
It would have been nice to see what our time option to obtain the truck was for the day we needed the truck. A no smoking in the vehicle prior to our using it would have been great. I am very allergic to the smoke and am asthmatic. It did make for a very interesting move.
I like the fact that they offer so many items for making the moving experience easier. I reserved in person, but then was able to update my reservation online. Also, I was able to return it after they close with no trouble. Loved that!
Liberty Avenue Uhaul is clean, efficient and I felt at ease storing my belongings with them.
Clean, new van in excellent condition with rubber matting to stop items moving in transit. Seth was great - very friendly and helpful
Better explanation of initial fees. When I picked up my uhaul, I had already paid something like $59 and I don't know why and the gentleman left to grab our truck before I could ask.
The U boxes were not delivered on time and my whole plan got messed up because of that.
The trailer broke off our ball and hitch two times while driving. Causing us to swerve. Not secure, not safe, not okay.
I have rented from this location on several occasions with no problems. However I had a problem with the customer call center the man who answer my call was very rude and unaware of the agreement that I spoke of with the sales manager at this location even after I tried to explain it to him. Overall I would recommend this location to other consumers with a warning if you need help from the customer care.
Because I was renting a trailer I was not allowed to pickup when the storage place opened they only did trucks at 9:00 forcing me to wait until 10:00. Unfair surely would i choose your competition sure but you dont have any, so watch your service because someone else will do better than you and get my business
Nothing - this was so easy! Truck was ready at the time we arranged, the staff was helpful, and drop-off was quick. Maybe the best moving truck rental experience I've ever had, and I've had quite a few.
We were able to return the UHaul truck one day sooner thankfully, because the Liberty Avenue office was open on a Sunday. The staff there was very helpful and the entire process took less than 15 minutes. Loved our truck !
When the U-box arrived the latch was missing. The Mover Helpers were able to repair it because we were at a u-haul storage site that had tools and parts available. .
Staff is knowledgeable and helpful. Rented from afar over the phone and the process was easy and pleasant. They were able to answer all my questions and reserve what I needed in a timely manner.
Very professional staff. Was very impressed with the quality of customer service I received which included helping identify the size of storage unit that would best work for me.
Customer service staff are respectful and efficient.
Companies are wise to market the expected, final costs of rentals in order to assist customer's decisions. The smallest vehicle( van) advertised for $19.95 sky rockets to $65.00 and $ 11 for gas .59 x 18 miles. Wise customers know there are hidden costs, but transparent marketing would be appreciated. Suzanne
UHAUL SAVED MY MOVE! You were incredibly convenientl, super helpful really friendly! Thank you so much for helping me when my other storage unit fell through!! YOU ROCK!
Great service, excellent team extremely organized and efficent from the top down
Check the weather stripping for any loose spots
Nothing keep doing a excellent job that u guys do
The staff were unhelpful in finding an item that was left in the returned vehicle. They rented out the vehicle without removing the item despite prior notification. Their explanation was that it was the customer's (i.e. my) fault!
Everyone was friendly and extremely helpfu
Al, the guy who served me, was awesome. Very helpful, and made moving very seamless.
Arrived about 30 minutes after then known closing of the store at 5pm on a Sunday. The person working was driving out, noticed my arrival and stayed to held me unload my vehicicle from the car hauler and then park the trailer. He informed me of after hours drop off. I was able to bring the truck back later that night without issue and the next morning I was notified of their return.
Clean front windshield on the inside very dusty which cause blur visibility . Very courteous staff . Will definitely use them again
Everything went as planned. Very efficient and economical.
A/C was broken in the truck I received.
great stuff, very helpful staff even though I came in just before close
No comments. Great service. Very easy to obtain the van when I arrived, and a very simple process to drop it off. I would certainly recommend it to a friend.
Fast service and reliable, very pleased.
The Uhaul representative was very professional and knowlegable. the location was perfect for me for pickup and return. Idefinitely would use this location for future rental needs.
Way to go!
Everything was great, thanks
Location, location, location... Almost impossible to get out of the lot after hooking up to trailer.
I rent from this location frequently to transport equipment for my business, and everyone is always so helpful. A special big-ups to Casey this time for helping me with another successful rental!
Rather pay in cash than card made me get an overdraft.
The woman that received the truck from us was super nice and very accommodating. Very helpful.
I still don't have an accurate receipt. My card was charged a certain amount, but the uhaul receipt reflects a different quantity. I have called Uhual 3 different times and they are unable to resolve. Should not be this difficult to receive a receipt that shows the quantities that Uhaul billed me for. The experience, other than this, has been perfect, but this small task is seeming like it's impossible to complete.
Had moving help so wasn`t at the facility.
Pleasant employees, easy move
guy at service counter was very pleasant and helpful..algie I think his name was.
Excellent help !!
No 1 in my book !!!
.Just make sure your equipment works before you send it out giving people bad batteries is not good but thank you for solving the problem can't answer about the one question the vehicle was clean but it wasn't maintained
The UHAUL staff that I had the pleasure of working with yesterday (7/11) and today (7/12) were very kind, professional, and caring. Nothing but high remarks for the abundance of customer service at the 3000 Liberty Avenue location. Will definitely refer my friends/family for all of their moving needs
Everything worked out great!
Mike took great care of us. He was fast, professional and efficient. With all there is to worry about while moving, it was nice to know that we didn't have to worry about anything at uhaul as it was all taken care of! I would and will recommend anyone I know to uhaul and to this location.
Everything was great - thank you.
I always use this Uhaul location, even after moving closer to another Uhaul location. The staff is always friendly and very helpful.
The staff was fantastic and extremely helpful.
My only issue with my rental was that I reserved a appliance dolly and a regular dolly was put on truck. I rented on a Sunday so by the time we realized it the office was closed to switch it out. As if movie isn't hard enough alone with two daughters (10 & 11) I had to struggle with get my washer and dryer. And was not able to get my refrigerator which I probably would have needed an additional person to help anyway. To make a long story short, the service rep who took care of checking in the return was very understanding and took the charge off for me.
Next time I will try to remember to check.
If the sign for where to return was bigger it would be helpful.
Complete opposite experience... excellent customer service. This went very smoothly.
Michael was awesome! Checked me in and showed me around the storage facility before pulling the truck in himself for unloading. Very friendly, efficient and knowledgeable...a great introduction to a new town! Thanks Michael!
Michael was awesome! Very friendly, helpful and knowledgeable! Thank you!!
When our Boxes arrived two days later than promised by a Missouri U-Haul rep, Mike Glancy went above and beyond to find good movers to help us since our scheduled help was no longer available.
The Ubox was affordable, easy to use. The staff in Pittsburgh were amazing and nice and made a very stressful move easier. Seriously, best UHaul location staff I`ve ever encountered!
Quick and easy drop off of truck. Nice staff.
I am thankful for the kindness and professionalism of Mike at this location. When my reservation was completely botched by another UHAUL dealer (City Storage) Mike at this location went out of his way to help me.
However, I did call your customer service line yesterday to complain about my failed reservation at City Storage and received a call back from someone who did not identify himself on my voice-mail. He called from 412-486-1180. His message stated that the $50 guaranteed reservation was being taken care of for me yesterday. I have not received this credit, and I have paid for yesterday's reservation.
This is,our 2nd visit to this location..they take awesome care of you as,soon as,you walk in the door..
We'll use them again...
Everything was simple and quick. Over all good experience at this U-Haul location
They did not communicate the correct time I could pick up. I was texted 3:00PM and I was called at 1:30 wondering why I didnt pick up at noon. Very disorganized system. I talked to the controller the day before trying to get an earlier time and was told they had none. Your need to call and communicate. Moving is a very stressful and time consuming. This should be number one in customer service.
The truck has a strong and distinct smoke odor which I found quite odd for a brand new truck.
The experience is good. Thanks!
I have nothing to say on the improvement but i have to say over the month of June i booked several trucks and this location has been outstanding to me. Nothing but praise and appreciation goes out to the uhaul staff!
I understand that it was my fault I couldn't have the uhaul returned on time. But I have 2 children, one being only 2 months old, and it was pouring rain. I talked to someone from the store when I called there at 10 am and the worker was pleasant and said ok and told me id be charged an additional $50 after 12. But it was $59 plus other fees. No problem with what I paid though, just with how rude another worker from this store was when he called at 1130. I don't appreciate how he spoke to me.
Provide better signs to indicate where to turn in/park U-Haul for drop off.
Excellent service and experience!
The pickup personnel was nice, and I asked about a 10% military discount in my reservation, the guy at the desk said they don't do that but will honor it, but the issue was the drop off guy, I was super rude and possessive. I asked him to adjust my bill because both the reservation AND the pickup guy said they would. He took my keys and said no, he then said despite putting gas in it that the gas looked a little low so instead of charging me $30+$5/gal, he called it even. I asked for the keys I'll brb to fill it up an extra gal, I didn't mind. He told me no, and procceeded to not let me have the keys back. So not only did he come up with an excuse to not give me a discount, he then refused the discount everyone said I would receive. He even said he would give it to me, but then came up with the "well, cough, it looks just a little less than the line" bs. I got a truck sure, but I'll almost never be back here, I'll stick with budget. Their staff are rude, inconsiderate, and go back on their word. Especially the staff at thebdtrip district uhaul.
The gas level reported back to me wasn't the level I returned the truck at.
Seth is a wonderful asset to your company. There was issues with the equipment and he gave me a milage discount. Great service/caring/ professionalism
Did very well. Even unhitched trailer for us. Immediately got trailer ready for next customer. Would work with them anytime.
Got charged for gas even though I returned it above the level I received it at. Take into account the fact that gas gauges are affected by weather. Gas expands in hot weather which throes off gauge.
Excellent. and Very FAST. Great rental location.
Had to wait for a little bit when I needed a bigger unit. It wasn`t a big deal. I`ll advise cross training.
Just keep doing what you're doing! My experience with this location was genuinely fantastic from the moment I called until the very easy and convenient drop-off. Thank you so much and I will without doubt consider you first for my future moving needs.
Pickup and return was superb.
I`ve rented 3 U-BOXES but one of them has its latch damaged, demanding myself to repair it.
The people working were amazing and friendly. I was going through a lot and he just knew how to professionally not ask questions and still say all the right thints to make be feel better about my experience. They were fast and friendly. I couldn't of been more happy that my brother took me to that location. 2 thumbs up!
One of the U-BOXES had the door misplaced and I had to correct it myself in order to close it.
I received the truck with 1/4 tank of gas? I did not look at the gauge until I was over the bridge on Rt28 it was empty. I stopped put fuel in it remained at empty. Upon arriving at home I opened the back of the truck to find multiple items from the last renter. I had to empty the truck and clean it out before I could continue my move. After the move I loaded it back up before returning the truck. I explained all of this to the clerk he was less than impressed, I would of at least expected an apology if not some small compensation I received neither. I have rented from U Haul many times and have never had an experience like this I hope it was just an isolated incident.
I used your customer service on Thursday and it was just amazing! I was very impressed with the fact that all representatives were pleasant and eager to assist. I received the information I was after and I was really happy with the level of professionalism each of them showed. This particular store went a step further to assist me. Great team!
Moving helper did not keep the promise of moving service. I was very embarrased that they did not show up. Even though I hade no choice but to cancel the order, I was tremendously disappointed.
the only location I rent from or recommend.
Matt and Tyler did an excellent job loading the ubox. They were very courteous and helpful. I will be saving that phone number! Thanks.
The employee helped me deliver my trailer even though it was after hours and he was very nice
wonderful service. great job again guys.
thank you so much.
Everytime i use you guys you are doing something to improve your service. I like that
Make sure vehicle is in good condition my truck's allingment was all messed up it was really hard to drive
Staff was really friendly
Staff is great. The lines take a while to get a truck but thats a staffing issue not a personel issue
great customer service from the guys working the counter at the time. Need to hire more people like them
Can't say enough about MIKE G and Crew. Outstanding model for hauls image. I refer all of my moving customers here HANDS DOWN!
Really appreciate the top notch customer service at this location. Thank you.
The lady staff that delivered u-Boxes is very nice.
Always fantastic service at this location.
Don't send errent emails and text messages. I got an email and text from another UHaul location telling me times and location for pick up, and when I called they had no record of me. My original choice was 3000 Liberty and it ended up that way, but the email traffic in between was not good.
Equipment was ready on time; and, the person assisting me was extremely helpful.
3000 Liberty Avenue is the cleanest and best organized U-haul facility I have worked with. Great service.
1. get two fork trucks to service the greater area in case of break-downs? 2. driver is great 3. Couple of higher tie-down hooks, please? 4. walls bow in if you crank down on tie-downs.
Sean K. was extremely friendly and helpful from start to finish and clearly explained all procedures necessary. He went above and beyond in offering any help we may need during move-in or the future.
I was very happy with this facility
Staff was very friendly and knowledgable
Customer service was very accomodating and courteous. Facility was just what I needed!
Over all it was a good experience working with u-Haul. Transition was easy on time friendly staff members.
The experience was very good, but I didn`t like that the standard access time of the storage is until 17:00
Unit had mouse droppings and damage from chewing when I moved out.
Convenient Location, Well Maintained, Secure and extremely helpful Staff.
Such a cost effective way to store and move! Pgh U-Haul in the Strip was very professional, clean and helpful. I`d recommend U-Box to anyone with a light move.
Very polite and professional staff. Good deal, promotional offer, and very courteous, especially during a stressful time of my life. Thank you for your patience and courtesy. Warm regards, Shawn
Very friendly and helpfulstaff
Easy access and friendly staff n helpful
thank you for the safety and friendly staff
A great location. It is a very Clean facility in which I for sure felt safe with leaving my things there. Great staff who are very kind and helpful.
Very secure. Always felt safe as a single woman going into the storage facility. Friendly staff.
Staff helped me load boxes into my car. They were really helpful.
Very knowledgable, I had the amount and size boxes that I needed. Would definitely use again
the customer service people in both places were great and very polite... thanks a million for all the help from beginning to end..
Very friendly workers. Very helpful! Thanks
The staff at the Uhaul at 3000 Liberty is phenomenal- very helpful, kind, caring, and great problem solvers!! I highly recommend this location.
The building is infested with rodents and some of my belongings were destroyed by the vermin.
The Staff was very helpful and friendly. Great service
Everything was great other than i thought the 24 hour access was included in a regular rental.
Wonderful staff and terrific moving helpers!
Our INTERSTATE process could not have been more Professional, the Staff Helpful and the Pods/Storage spotless. A SPECIAL Thank You to BRANDY OROZCO AZ and NICKI BEREZNICKI PA as our U-Box Care Reps
Excellent experience I will recommend it to my friends.
Thor was very helpful with getting this room setup. He even helped us carry some boxes.
Everyone was helpful and curteous even after I received a storage unit and realized I needed another because the first had a large pole in it.
Del Wilkerson is an awesome employee, his customer service skills are extraordinary! Thank you again for your help!
The staff on Liberty in Pittsburgh was fantastic!
Staff was exceptional! Movers got my mattress stuck behind the roll up door and took 2 uhaul employees to get it out. Highly recommended and above and beyond service. Thanks SO much!
Staff was very helpful on a very stressful day. They made the whole process as easy as possible.
I FREAKING LOVE THIS PLACE.
No move will ever be the same.
everything went smoothly, overall great experience
Access hours past 7 p.m., without having to pay an extra fee, would be helpful. Overall though I had no issues w/ the service.
Everything was like it should be in a well run company and the staff was professional, helpful and friendly.
All staff was very helpful and friendly.
Staff and facilities are excellent.
Let me say first that Michael the GM runs this Uhaul facility like a A-Class buisness. He has great staff like Thor,Emett,Casey and Del all great
the whole process went smoothly!
We opted to get a storage unit last minute and our experience has been great! The staff was very helpful, Casey, Mike, and Rob were very nice and helped us out a lot!
The whole experience was just really, really, good.
Extremely efficient and clear service in an excellent, secure location. Thank you!
West bound movers where great. Made this whole process a lot easier. Very professional and efficient.
The staff at Liberty Ave is simply the best. They are the epitome of above and beyond.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.