Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
Everything was simple and quick. Over all good experience at this U-Haul location
They did not communicate the correct time I could pick up. I was texted 3:00PM and I was called at 1:30 wondering why I didnt pick up at noon. Very disorganized system. I talked to the controller the day before trying to get an earlier time and was told they had none. Your need to call and communicate. Moving is a very stressful and time consuming. This should be number one in customer service.
The truck has a strong and distinct smoke odor which I found quite odd for a brand new truck.
The experience is good. Thanks!
I have nothing to say on the improvement but i have to say over the month of June i booked several trucks and this location has been outstanding to me. Nothing but praise and appreciation goes out to the uhaul staff!
I understand that it was my fault I couldn't have the uhaul returned on time. But I have 2 children, one being only 2 months old, and it was pouring rain. I talked to someone from the store when I called there at 10 am and the worker was pleasant and said ok and told me id be charged an additional $50 after 12. But it was $59 plus other fees. No problem with what I paid though, just with how rude another worker from this store was when he called at 1130. I don't appreciate how he spoke to me.
Provide better signs to indicate where to turn in/park U-Haul for drop off.
Excellent service and experience!
The pickup personnel was nice, and I asked about a 10% military discount in my reservation, the guy at the desk said they don't do that but will honor it, but the issue was the drop off guy, I was super rude and possessive. I asked him to adjust my bill because both the reservation AND the pickup guy said they would. He took my keys and said no, he then said despite putting gas in it that the gas looked a little low so instead of charging me $30+$5/gal, he called it even. I asked for the keys I'll brb to fill it up an extra gal, I didn't mind. He told me no, and procceeded to not let me have the keys back. So not only did he come up with an excuse to not give me a discount, he then refused the discount everyone said I would receive. He even said he would give it to me, but then came up with the "well, cough, it looks just a little less than the line" bs. I got a truck sure, but I'll almost never be back here, I'll stick with budget. Their staff are rude, inconsiderate, and go back on their word. Especially the staff at thebdtrip district uhaul.
The gas level reported back to me wasn't the level I returned the truck at.
Seth is a wonderful asset to your company. There was issues with the equipment and he gave me a milage discount. Great service/caring/ professionalism
Did very well. Even unhitched trailer for us. Immediately got trailer ready for next customer. Would work with them anytime.
Got charged for gas even though I returned it above the level I received it at. Take into account the fact that gas gauges are affected by weather. Gas expands in hot weather which throes off gauge.
Excellent. and Very FAST. Great rental location.
Had to wait for a little bit when I needed a bigger unit. It wasn`t a big deal. I`ll advise cross training.
Just keep doing what you're doing! My experience with this location was genuinely fantastic from the moment I called until the very easy and convenient drop-off. Thank you so much and I will without doubt consider you first for my future moving needs.
Pickup and return was superb.
I`ve rented 3 U-BOXES but one of them has its latch damaged, demanding myself to repair it.
The people working were amazing and friendly. I was going through a lot and he just knew how to professionally not ask questions and still say all the right thints to make be feel better about my experience. They were fast and friendly. I couldn't of been more happy that my brother took me to that location. 2 thumbs up!
One of the U-BOXES had the door misplaced and I had to correct it myself in order to close it.
I received the truck with 1/4 tank of gas? I did not look at the gauge until I was over the bridge on Rt28 it was empty. I stopped put fuel in it remained at empty. Upon arriving at home I opened the back of the truck to find multiple items from the last renter. I had to empty the truck and clean it out before I could continue my move. After the move I loaded it back up before returning the truck. I explained all of this to the clerk he was less than impressed, I would of at least expected an apology if not some small compensation I received neither. I have rented from U Haul many times and have never had an experience like this I hope it was just an isolated incident.
I used your customer service on Thursday and it was just amazing! I was very impressed with the fact that all representatives were pleasant and eager to assist. I received the information I was after and I was really happy with the level of professionalism each of them showed. This particular store went a step further to assist me. Great team!
Moving helper did not keep the promise of moving service. I was very embarrased that they did not show up. Even though I hade no choice but to cancel the order, I was tremendously disappointed.
the only location I rent from or recommend.
Matt and Tyler did an excellent job loading the ubox. They were very courteous and helpful. I will be saving that phone number! Thanks.
The employee helped me deliver my trailer even though it was after hours and he was very nice
wonderful service. great job again guys.
thank you so much.
Everytime i use you guys you are doing something to improve your service. I like that
Make sure vehicle is in good condition my truck's allingment was all messed up it was really hard to drive
Staff was really friendly
Staff is great. The lines take a while to get a truck but thats a staffing issue not a personel issue
great customer service from the guys working the counter at the time. Need to hire more people like them
Can't say enough about MIKE G and Crew. Outstanding model for hauls image. I refer all of my moving customers here HANDS DOWN!
Really appreciate the top notch customer service at this location. Thank you.
The lady staff that delivered u-Boxes is very nice.
Always fantastic service at this location.
Don't send errent emails and text messages. I got an email and text from another UHaul location telling me times and location for pick up, and when I called they had no record of me. My original choice was 3000 Liberty and it ended up that way, but the email traffic in between was not good.
Equipment was ready on time; and, the person assisting me was extremely helpful.
Mike Glancy and his crew were really helpful, friendly and wonderful to work with. I highly recommend them!
Best U Haul experience ever. I want to rent from these guys all of the time!!!! Friendly, personable and knowledgeable.
It's a bit of a walk from the parking lot to the rental office.
I had the worst experience with Uhaul. The customer service was piss poor and there was a lack of communication among the employees and between the company and their customers!!! I reserved a truck over a month before the pick up date. The day before I was suppose to pick up the truck, I called to confirm my reservation. I called uhaul 3x before someone told me that someone else will give me a call when the truck has been assigned to me. NO ONE CALLED. The next morning when I called again, someone told me that the truck I requested was not at the preference location and that it would not be available until 3pm because they have to send two drivers out to get the truck 2 hrs today. Not only was I not told about this and they completely made up a 3pm reservation time, but I needed the truck in the morning!!! 3pm was NOT okay!!!!. I called around to see if there were any other trucks available but of course there weren't. So uhual basically screwed me over because at 3pm the truck was still not there, come to find out that the drivers that were sent to pick up the truck at 10am did not get there until 2pm. Piss poor. Zero professionalism. When I called corporate to complain, their solution to the problem was a lousy $50 credit. The truck should have been credited 100% because uhual failed to hold up their agreement and I was not able to move at all that day. What a waste of time and money. I would NOT recommend uhual to anyone. Horrible experience.
3000 Liberty Avenue is the cleanest and best organized U-haul facility I have worked with. Great service.
The people there were very nice and helpful and the truck worked great. Thanks!
The only inconvenient thing that happened was that there were 3 uhaul people at the registers at the end of the day and a line through the whole store at 4:30. At that time on the dot, one of the uhaul people clocked out and left passing the entire line on the way out. From a customer service point of view, with so many people in the store, he should've stayed until the store closed at 5 to help his coworkers and customers, instead he walked out and by everyone which felt very "ha, I'm leaving in your face".
ABSOLUTELY NOTHING. The people in Plano (4101 West Plano Parkway) were excellent and amazing people, truly a place I would come back to. Thanks to Chris, Gregory and Josiah, and please give them an ample raise or atleast a hefty bonus, because anytime I move I will be coming back to them and recommending this location to all my friends.
Guy took care of everything
1. get two fork trucks to service the greater area in case of break-downs? 2. driver is great 3. Couple of higher tie-down hooks, please? 4. walls bow in if you crank down on tie-downs.
Casey and Seth were very helpful and the facility is very nice.
Mike Glancy is like a snickers when it comes to customer service... he really satisfies.
Improve the speed of the pick-up/return process.
I waited 20 minutes in line to pick-up and more than 10 minutes for someone on the return.
This should be faster.
Sean K. was extremely friendly and helpful from start to finish and clearly explained all procedures necessary. He went above and beyond in offering any help we may need during move-in or the future.
Employees were very friendly and helpful. I will return when I need another rental.
Service was somewhat slow
Staff was very friendly and helpful, both when we checked out the vehicle and returned it. Will use again. Thanks!
They over charged me and it's been a hassle to get my money back
Staff was very friendly and helpful
SIMPLY OUTSTANDING! Professional and extremely accommodating !
All of the employees in store were great and super helpful, although my trailer did arrive late, that isn't the fault of the employees in store.
It looked understaffed. We had to wait for almost half an hour to get a truck, even when we had completed all of the process online.
The equipment I reserved on haul.com was NOT what I received!!! But the manager was polite & gave me what he had that is the only reason I give it average.
I really liked the van - it was nice, new, and clean.
I was a little confused about the rate and mileage adjustments; clarification before instead of after would have been ideal, as I gave an estimate of my miles over the phone prior to booking.
I can't review my receipt it could be my computer but everything was great at this location. The guys were very polite and helpful
Look into ways to improve exiting from the location with the trucks. One customer say in the only exit for 10-15min and I was forced to go around by hopping the curb.
Emmitt was extremely helpful in making our move as smooth as possible. I feel that he went above and beyond to answer any question I had, and I had lots of questions. He was professional and kind and did an excellent job facilitating our move. I very much appreciated his hard work.
This location is excellent! All the staff are helpful and extremely nice. Would visit again.
I was very happy with this facility
Seth was very accomodating, as usual.
Staff was very friendly and knowledgable
I was helped after hours.great service
Better communication. Picked a different location for pick-up and had it changed.
Thanks for the fantastic service!!
I reserved the vehicle online for the first time. The process was not very clear. It needs to be simplified a bit. I needed more time than I was granted.
Everything went so smoothly to move,our son out of his college digs and into a new place. The 15' van worked perfectly, love the high high ceiling. Also, great price for rental.
Get rid of the people at Washington Blvd,they were the reason I ended up at the Liberty Ave location,this location and it's people were very professional and kind.thank you for a good experience.
I've used this particular location several times now & find it just simply top notch--v neat & efficient, making for quick check in & out.
We are very pleased with U-Haul!!!
Customer service was very accomodating and courteous. Facility was just what I needed!
was charged for gas we replaced
Outstanding service !!!
My electrical connection to tralier needed repair and the manager went out of his way to get it fixed immeadiately!
I will certainly use this location again in the future!!
Great crew, was very busy when I returned, but everyone was still polite
At this location? Nothing, they were fine. Scheduling and customer support? Literally throw out everything and start again from scratch, you could not possibly make it worse.
This was a very nice place to rent a trailer. We were in/out in a relatively short period of time. I did think the price for renting a trailer was higher that I anticipated.
Excellent UHaul location - fantastic customer service & the equipment was great. Highly recommend !
Truck was very dirty and there was no heat.
Top notch service, knowledgable employees, friendly and helpful staff
The service representative was helpful offering to put the hitch on and attaching the trailer. In the process I asked him whether to use the 2" ball or the 1 7/8" ball and he said 1 7/8" was fine, I pulled out of the parking lot and the trailer was violently shaking so I pulled over after a block and was able to pull the trailer of the hitch with little effort. If you're going to offer to attach the trailer make sure it's the right size hitch and attached for obvious safety reasons.
As a college student trying to move my things into storage for the summer, I wasn't really expecting to be taken seriously. They were really nice and explained everything and it worked out great!
Seth was great and helpful.
Had the most wonderful experience we could ever wish!
We made the reservation through the 800# (different from the Pittsburgh location) this operator had the incorrect name attached to our confirmation #. The rep at the Pittsburgh location was very knowledgeable and helpful. Very nice clean and organized facility and had everything we needed. Truck comfortable and handled well.
I put some scratches in the passenger side mirror. Please let me know what I owe for that. Jim L
Very much appreciated renting an American-made product. It was a new Ford cargo van and I loved it.
I never thought it would be so easy to rent equipment to handle my Bike, and it won't be the last time eather.
Keep Joniella (I may be misspelling her name) happy! She is an exceptional employee.
Everybody friendly n very helpful. This was my first time renting a uhaul and the experience couldn't have been better. Super fast, super easy, thank u all so much
Over all it was a good experience working with u-Haul. Transition was easy on time friendly staff members.
Slow initial service - no one was in the store for at least 5-7 minutes.
Vehicle provided had suffered significant damage to right front fender; cargo bed not clean.
The staff was exceptionally friendly and helpful. The van I rented was new and very clean. Overall I was very pleased with the experience.
Extremely efficient pickup and drop off. Convenient location, and pleasant staff. Altogether an excellent experience. Thanks!
Great crew. Ron with Big movers was great. Third time I used this company Big movers, and they were great again. Thank you UHAUL; for such wonderful moving vendors.
The pick up truck had a smoke smell. The person who waited on my was very nice. I was happy to have this service available to me!!
My husband and I were very impressed with this retail location with its professional and polite staff. The store is modern, clean, bright, fully-stocked, well-organized, and there were neat bicycles on display. They helped us with an equipment change when we arrived, which was a tremendous help to us. The truck itself was quite comfortable for the duration of of our trip, although the driver's left-side arm rest could have been a little longer and a more comfortable support. Suggestion to improve: add more verbal orientation of features of the U-Haul truck for someone who hasn't driven a U-Haul truck before (a "newbie" orientation). Review -- point out features and locations of the gas tank, mirrors, explain the tow setting (on gear lever), and height of truck. Fortunately, there are many stickers in the truck which provide explanations and reminders for drivers. A driver could also benefit from a mark on the front of the hood -- like a 3-4 inch stripe on the middle of the hood -- as a visual guide to orient the truck on the roadway.
more of the same excellent service
Everything went perfectly!
Very organized, the staff was very friendly and helpful.
Nothing to improve, it was fast & easy to check out and check back in.
agents very nice and attentive.
I reserved a tuck on-line and it was horrible.. first the regular place I love on liberty was all booked up... ok I can deal with that... then it routed me to the iron city storage on Bigelow Blvd.. the man was so lazy that he said I didn't have a reservation with them. now that Saturday morning I call to see if I could get a truck sooner then my appt. and two ladies that assisted me pulled up my reservation and said no ma'am.. all sites are very booked up.. I can deal with that.. so when I get to the Bigelow storage place he just shund me off so I called the liberty site and they are the BEST!!!!! he SETH told me that I was booked for them at liberty... someone changed my pick up place and didn't even call text or email me the new pick up place.. So I'm at Bigelow feeling like STUPID and the man working there didn't make it no better with his RUDNESS. I HAVE USE THE liberty U-HAUL TRUCK AND STORAGE AND THEY ALWAYS MADE SURE THAT I WAS A SATIFIED CUSTOMER AND I HOPE IF I HAVE TO USE U-HAUL AGAIN I WILL GET ROUTED ONLY TO LIBERTY... SETH & CREW MADE ME FELL LIKE AN APPRECIATED CUSTOMER AS FOR THE MAN ON BIGELOW... excuse my expression... HE SUCKS... AND DID I ALSO MENTION THAT I HAD TO WALK FROM BIGELOW BLVD TO LIBERTY AVE TO GET MY TRUCK....
It takes a long time to check in. Otherwise, very friendly and helpful staff. I will definitely come here again.
Good, fast service. Truck was great. Price was reasonable.
The experience was very good, but I didn`t like that the standard access time of the storage is until 17:00
Unit had mouse droppings and damage from chewing when I moved out.
Convenient Location, Well Maintained, Secure and extremely helpful Staff.
Such a cost effective way to store and move! Pgh U-Haul in the Strip was very professional, clean and helpful. I`d recommend U-Box to anyone with a light move.
Very polite and professional staff. Good deal, promotional offer, and very courteous, especially during a stressful time of my life. Thank you for your patience and courtesy. Warm regards, Shawn
Very friendly and helpfulstaff
Easy access and friendly staff n helpful
thank you for the safety and friendly staff
A great location. It is a very Clean facility in which I for sure felt safe with leaving my things there. Great staff who are very kind and helpful.
Very secure. Always felt safe as a single woman going into the storage facility. Friendly staff.
Staff helped me load boxes into my car. They were really helpful.
Very knowledgable, I had the amount and size boxes that I needed. Would definitely use again
the customer service people in both places were great and very polite... thanks a million for all the help from beginning to end..
Very friendly workers. Very helpful! Thanks
The staff at the Uhaul at 3000 Liberty is phenomenal- very helpful, kind, caring, and great problem solvers!! I highly recommend this location.
The building is infested with rodents and some of my belongings were destroyed by the vermin.
The Staff was very helpful and friendly. Great service
Everything was great other than i thought the 24 hour access was included in a regular rental.
Wonderful staff and terrific moving helpers!
Our INTERSTATE process could not have been more Professional, the Staff Helpful and the Pods/Storage spotless. A SPECIAL Thank You to BRANDY OROZCO AZ and NICKI BEREZNICKI PA as our U-Box Care Reps
Excellent experience I will recommend it to my friends.
Thor was very helpful with getting this room setup. He even helped us carry some boxes.
Everyone was helpful and curteous even after I received a storage unit and realized I needed another because the first had a large pole in it.
Del Wilkerson is an awesome employee, his customer service skills are extraordinary! Thank you again for your help!
The staff on Liberty in Pittsburgh was fantastic!
Staff was exceptional! Movers got my mattress stuck behind the roll up door and took 2 uhaul employees to get it out. Highly recommended and above and beyond service. Thanks SO much!
Staff was very helpful on a very stressful day. They made the whole process as easy as possible.
I FREAKING LOVE THIS PLACE.
No move will ever be the same.
everything went smoothly, overall great experience
Access hours past 7 p.m., without having to pay an extra fee, would be helpful. Overall though I had no issues w/ the service.
Everything was like it should be in a well run company and the staff was professional, helpful and friendly.
All staff was very helpful and friendly.
Staff and facilities are excellent.
Let me say first that Michael the GM runs this Uhaul facility like a A-Class buisness. He has great staff like Thor,Emett,Casey and Del all great
the whole process went smoothly!
We opted to get a storage unit last minute and our experience has been great! The staff was very helpful, Casey, Mike, and Rob were very nice and helped us out a lot!
The whole experience was just really, really, good.
Extremely efficient and clear service in an excellent, secure location. Thank you!
West bound movers where great. Made this whole process a lot easier. Very professional and efficient.
The staff at Liberty Ave is simply the best. They are the epitome of above and beyond.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.