Customer Reviews for U-Haul Moving & Storage of Pittsburgh
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pittsburgh
The pick up truck had a smoke smell. The person who waited on my was very nice. I was happy to have this service available to me!!
My husband and I were very impressed with this retail location with its professional and polite staff. The store is modern, clean, bright, fully-stocked, well-organized, and there were neat bicycles on display. They helped us with an equipment change when we arrived, which was a tremendous help to us. The truck itself was quite comfortable for the duration of of our trip, although the driver's left-side arm rest could have been a little longer and a more comfortable support. Suggestion to improve: add more verbal orientation of features of the U-Haul truck for someone who hasn't driven a U-Haul truck before (a "newbie" orientation). Review -- point out features and locations of the gas tank, mirrors, explain the tow setting (on gear lever), and height of truck. Fortunately, there are many stickers in the truck which provide explanations and reminders for drivers. A driver could also benefit from a mark on the front of the hood -- like a 3-4 inch stripe on the middle of the hood -- as a visual guide to orient the truck on the roadway.
more of the same excellent service
Everything went perfectly!
Very organized, the staff was very friendly and helpful.
Nothing to improve, it was fast & easy to check out and check back in.
agents very nice and attentive.
I reserved a tuck on-line and it was horrible.. first the regular place I love on liberty was all booked up... ok I can deal with that... then it routed me to the iron city storage on Bigelow Blvd.. the man was so lazy that he said I didn't have a reservation with them. now that Saturday morning I call to see if I could get a truck sooner then my appt. and two ladies that assisted me pulled up my reservation and said no ma'am.. all sites are very booked up.. I can deal with that.. so when I get to the Bigelow storage place he just shund me off so I called the liberty site and they are the BEST!!!!! he SETH told me that I was booked for them at liberty... someone changed my pick up place and didn't even call text or email me the new pick up place.. So I'm at Bigelow feeling like STUPID and the man working there didn't make it no better with his RUDNESS. I HAVE USE THE liberty U-HAUL TRUCK AND STORAGE AND THEY ALWAYS MADE SURE THAT I WAS A SATIFIED CUSTOMER AND I HOPE IF I HAVE TO USE U-HAUL AGAIN I WILL GET ROUTED ONLY TO LIBERTY... SETH & CREW MADE ME FELL LIKE AN APPRECIATED CUSTOMER AS FOR THE MAN ON BIGELOW... excuse my expression... HE SUCKS... AND DID I ALSO MENTION THAT I HAD TO WALK FROM BIGELOW BLVD TO LIBERTY AVE TO GET MY TRUCK....
It takes a long time to check in. Otherwise, very friendly and helpful staff. I will definitely come here again.
Good, fast service. Truck was great. Price was reasonable.
EVERYTHING WENT WELL. NO PROBLEMS
The experience was very good, but I didn`t like that the standard access time of the storage is until 17:00
Easy to access. Received the e-mail about the drop-off early the next morning.
It says you should sweep out the bed when finished. Ours was most definitely not swept. We returned it swept and with more than the fuel required. I feel like that should have been a slight credit or something on the overall payment. The staff there is great and the location is kept in great condition. Just be sure to salt more around the pickup/drop off area.
Very pleasant and helpful
I thought everything went very well. Quick, easy and very convenient
You guys doing a excellent job ,keep up the good work
Check that all the lights work.
The staff were knowledgeable, customer oriented, and professional. I would highly recommend that location to rent from.
Seth was great, very helpful. Everything worked smooth and easy from the online booking to the pickup and drop off. Moving is hard enough, you all made it much easier.
Sales reps were very friendly!
Staff is friendly and knowledgable. Would definitely use them anytime I need to move anything. Great staff.
Mike and Del are always super helpful and cordial in the morning when I need to pick-up a van. I wouldn't go anywhere else!
Easy pick up and drop off. Friendly staff.
Unit had mouse droppings and damage from chewing when I moved out.
Good, prompt, friendly, and informative service
Convenient Location, Well Maintained, Secure and extremely helpful Staff.
The two people working, a guy and a girl, were SO nice and pleasant! :)
Pleasure as always to work with this location.
The equipment was clean however the truck broke-down and road service had to be called. This happen at the beginning of the rental and the truck had to be returned. Since it was after hours another truck was not available. The u- haul staff was very accommodating and handled the situation professionally the next morning.
great service, made everything easy!
Such a cost effective way to store and move! Pgh U-Haul in the Strip was very professional, clean and helpful. I`d recommend U-Box to anyone with a light move.
Friendly people, good equipment. Thanks!
Very polite and professional staff. Good deal, promotional offer, and very courteous, especially during a stressful time of my life. Thank you for your patience and courtesy. Warm regards, Shawn
Very friendly and helpfulstaff
Easy access and friendly staff n helpful
thank you for the safety and friendly staff
A great location. It is a very Clean facility in which I for sure felt safe with leaving my things there. Great staff who are very kind and helpful.
Nothing. I was very satisfied.
Tell customer where they should park if the after-hour RETURN area is full. Because of Christmas, the five returning parking space is filled quickly.
Service and price were great. It was a van with lots of dents and scratches and not washed but I didn't really care about that.
Wonderful team, as always. Thanks!
Make the reservation tracker easier to utilize, as I could not find it to use it. Everything else was exemplary, including the people I worked with.
My truck that I requested was not available. They offered a bigger one for the same price but I went with the smaller one. I also requested a dolly but it came to no use due to the small trucks not having ramps. I feel I should not have been charged for the dolly. However, overall the stuff was helpful and friendly. Seems like a extremely busy area when I went to return the truck the lot was completely full.
Very good experience. Professional and courteous staff. One note: key drop off could be clearer (box says to put lease agreement in box, but I understood that I was to keep the lease agreement and put another part of the document in the box instead. Clearer labeling of box and document might help.
the van was clean, ran great, and was very large and made moving easy
I had picked up my trailer dolly at your Liberty avenue location in Pittsburgh this weekend, on a short notice.
I don't remember his last name but Seth handled my rental and is certainly an outstanding member of your team. You should relize his potenial as a highly valued asset of U-Haul.
The truck's battery died on me and I had to call twice to road side assistance for help. TWICE.
Location turned out to be fine; however,we reserved it for another location and were not happy we had to go to this location.
Mike G goes above and beyond every time.
Very secure. Always felt safe as a single woman going into the storage facility. Friendly staff.
great people, good equipment. price was much too expensive. paid $ 538. could have shipped the vehicle for $700 and wouldn't have had to touch it..door to door for that price. it won't happen again.
the staff at this location are very friendly and helpful. I will continue going here for my truck rentals.
My elctronic confirmation email did not arrive until my payment reciept, the day after the move. The battery of the truck concked out. Had we not had the luck to get a jump, we would have been stuck. The brakes need to be repaired /replaced. This made moving to the side of a mountain scarey.
side of a mountain very scarey.
5 Star service....Liberty Ave Uhaul gets my full recommendation!!
Staff helped me load boxes into my car. They were really helpful.
Very knowledgable, I had the amount and size boxes that I needed. Would definitely use again
the customer service people in both places were great and very polite... thanks a million for all the help from beginning to end..
Very friendly workers. Very helpful! Thanks
The staff at the Uhaul at 3000 Liberty is phenomenal- very helpful, kind, caring, and great problem solvers!! I highly recommend this location.
The building is infested with rodents and some of my belongings were destroyed by the vermin.
The Staff was very helpful and friendly. Great service
Everything was great other than i thought the 24 hour access was included in a regular rental.
Wonderful staff and terrific moving helpers!
Our INTERSTATE process could not have been more Professional, the Staff Helpful and the Pods/Storage spotless. A SPECIAL Thank You to BRANDY OROZCO AZ and NICKI BEREZNICKI PA as our U-Box Care Reps
Excellent experience I will recommend it to my friends.
Thor was very helpful with getting this room setup. He even helped us carry some boxes.
Everyone was helpful and curteous even after I received a storage unit and realized I needed another because the first had a large pole in it.
Del Wilkerson is an awesome employee, his customer service skills are extraordinary! Thank you again for your help!
The staff on Liberty in Pittsburgh was fantastic!
Staff was exceptional! Movers got my mattress stuck behind the roll up door and took 2 uhaul employees to get it out. Highly recommended and above and beyond service. Thanks SO much!
Staff was very helpful on a very stressful day. They made the whole process as easy as possible.
I FREAKING LOVE THIS PLACE.
No move will ever be the same.
everything went smoothly, overall great experience
Access hours past 7 p.m., without having to pay an extra fee, would be helpful. Overall though I had no issues w/ the service.
Everything was like it should be in a well run company and the staff was professional, helpful and friendly.
All staff was very helpful and friendly.
Staff and facilities are excellent.
Let me say first that Michael the GM runs this Uhaul facility like a A-Class buisness. He has great staff like Thor,Emett,Casey and Del all great
the whole process went smoothly!
We opted to get a storage unit last minute and our experience has been great! The staff was very helpful, Casey, Mike, and Rob were very nice and helped us out a lot!
The whole experience was just really, really, good.
Extremely efficient and clear service in an excellent, secure location. Thank you!
West bound movers where great. Made this whole process a lot easier. Very professional and efficient.
The staff at Liberty Ave is simply the best. They are the epitome of above and beyond.
SETH WAS VERY HELPFUL AND THOROUGH. EXCELLENT CUSTOMER SERVICE.
Mike Glancy is a remarkable asset to your company. And kudos to the cleaning staff facility is well-kept and Dana was so friendly and helpful!
Only 1 working elevator made what could have been a quick move much longer. Aside from that, the staff were great!!
Bob Zurawka from pgh truck and tow and Mike from UHaul are nothing short of amazing. There is no one better. They handled my move and storage and exceeded my expectations on every level. THANKS GUYS!
This facility+the people who are part of it are awesome+incredibly helpful. I witnessed their customer service not only to me but with others that came into the store+called on the phone.=D
Very Good Storeage Facility Thank you
Very Good Storeage Facility Thank you
Our experience so far with U-Haul is a very positive one. We feel we made the right choice for our moving needs. We are very impressed with Nicki and her level of committment.
Nice facility. No bad experience with the staff or equipment, everyone was nice and helpful. Easy to move in and out. Thanks!
Took longer than I was told to arrive. The people in Florida were not very friendly but the people in Pittsburgh were very good.
Wonderful people and atmosphere. Highly recommend.
i had an emergency move and if it wasn`t for U-Haul being so understanding about the situation i would have lost it, everyone was so friendly and helpful yes i would highley recommend U-Haul Storage.
The California staff over did their selves. AWESOME EXPERIENCE
There was some confusion when the box would arrive, but it wasn`t a big deal. Nikki was awesome!!!!
Noted mouse droppings in around unit.
The staff was very friendly and helpful.
Hank was very helpful in all ways, from getting our U-box to helping us unlock it.
We moved from Las Vegas to Pittsburgh and I can`t say enought good things about the whole experience! Everyone in both cities were beyond helpful and friendly.
The delivery person was efficient and very personable, upon her leaving we had a good feeling about this new experience. All is going well with loading. Thanks
Nicki was extremely helpful and professional. So far, a really good experience.
Professional staff, easy access to facility, safe and secure
I was very pleased with the whole experience, I will definitely use U-Haul again.
Great service, excellent staff
The entire staff was very helpful.The staff made you feel very welcome and couldn`t do enough for you !! I looked at your competition and they were not as welcoming thats why I choose Uhaul !!
I was very pleased with the entire process. The staff was extremely courteous and helpful will all my questions. I would definitely use U-Haul again.
It was ok, but too expensive for how much hassle it caused and for the length of time it took to get my things. Probably will go with professional movers door to door next time.
Staff are really rude. They never ready when u have appointment with them about ur ubox. It is really stupid idea to go to u guys.
Great service! Would definitely use this location again.
I could not have asked for a better experience!
Despite the staff`s best efforts, I had issues with the boxes when they were to be picked up from my property. I will not use U haul again and would not suggest your company to anyone.
I feel that the service was substandard. I would never recommend this to anyone. I feel I am owed a refund. - Bev Kolb
200 characters would not even let me begin the runaround i got just to call the box off
Guys were a little unfriendly at first, but were fine in the end. They were quick and did a great job loading!
awesome customer servuce!
Everyone has been very helpful and nice through this moving process.
Excellent service, could not ask for anything more!! Very professional customer service and delivery as well!!!!
would not recommend the furniture movers
My experience doing business with U Haul is exceptional! Their trucks and storage units are great!
The people at Uhaul made my move possible!
Staff went out of their way to help. I would highly recommend them!!
The staff was very helpful.
Great place! Very clean, safe/secure, convenient, and helpful staff!
Only complaint is no one told me there would be a chimney running through our unit. Found out when we opened the unit door. $10 discount does not make up for the lost room.
Staff was great and the facility was beautiful and easy to use. Very secure as well. High marks!
Great facility with a great staff, this is a vary good value for the money.
The employees there went above and beyond to help me transition to their facility. Without them, my move would have been impossible.