Customer Reviews for U-Haul Moving & Storage of Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Plano
Ease of access, availability of the U-Haul customer reps to explain the process and also provide the access to my unit.
I`ve recommended this to family for their future consideration as well !
Affordable, Fast, and Friendly!
The site is stating I used over 106 miles. Which is not possible. I. A rely used the 60 mile I originally paid for. Also I was advised that I would receive a $50 rebate because I was supposed to pick up my uhaul in plano off of k Ave. At 10 am. But uhaul did not have a truck available to me until 2:30 @ the location which was out of my way. I will not use uhaul again because of these errors and I will advise others to use another company as well. The delay cost me 225.00 extra for movers which I had to pay because of the delays.
Representative Chase Nolan was excellent! Great customer service and very pleasant :)
Windshield on van rental was filthy. Very poor vision in the sunlight.
I asked for a trailer to go to the Air Force Academy one way to carry my Canam Spyder motorcycle because I was delivering a car to a cadet there. That way I would have a way home after I dropped it off. I was told that there was only one trailer available and it was at 4101 W. Plano Pkwy, Plano.
I picked up this trailer and took it to my house in East Plano. Only to find out that it was about 2 feet too narrow. So, I called, talked to Chris Wise, he told me that there is one more trailer that would work. I explained that I needed to have more than 5 feet wide to let the bike have room in the front.
I picked up the trailer, enclosed - 6x12.
The trailer has an opening of 50.5 in. That gives me a 1/4 inch on both sides to get this motorcycle in and out!!
I called and talked to Christine (not sure of the spell). "Bring it back"
We brought it back being told, "it doesn't matter if you have it for one day or one hour" You have to pay for one full day! That is what her boss told her.
It was your people that advised me what to use for this trip, I repeatedly told your representative what kind of motorcycle I had and told it would work.
Maybe I should get reimbursed for my time being wasted.
I feel that you have taken monies that you do not deserve. That it was not my fault but your representatives that caused these problems.
Did after hours drop off, called toll free before closing and was explained about after hours, easy convenient, Great experience.. thank You
The door was hard to open on the trailer, I had to lubriate the door tracks to get it to work! The counter was chaotic and under staffed. I am a regular customer and was surprised that I had to wait 30 minutes to get service.
our experience was not so great. The movers spent 2 hours trying to pickup the u boxes, and uhaul had cancelled the reservation and wouldn`t allow them to pick them up that day.
The truck was too old and not very nice. At first they guaranteed at the location I intended, then switched on me next day.
I dropped off at night.
Easy to find. - Easy to drop.
Everything went well. We rented the van on short notice (1 hour), and it was almost brand new (less than 50 miles on it).
This U-haul location was BY FAR the best and most helpful location I have ever used. I have been a lifetime customer of u-haul and will NEVER stray from them especially after my last moving experience! The gentleman in the morning (8am) was beyond helpful and knowledgeable of his equipment, but what made my experience above & beyond what I expected was the gentleman who was there when I returned my truck. He noticed my military tags around my neck and was incredibly respectful, not only to ME but to my family and any one who has served before me. His honor & respect meant a lot to me No matter where I am in TX I will rent again from this u-haul location simply because of this gentleman. Good to know there are still such genuine people in this world. Thank you for making my equipment return such a positive experience!
The staff were friendly and very helpful in completing my transaction.
Our stuff arrived in varying conditions from damp to wet. We had several difficulties at the Natick location (the assistant manager was very helpful though) and it is unknown at this time if we or are close associates will be using uhaul again.
With my stuck rear door on my 5 x 8 trailer, the people at this store were not at all helpful. I had to contact the 800 number for help.
In and out experience was great, the man was nice and funny!
Truck was unsafe & ran poorly. Requested a replacement after 1st day & was assured by Ken a replacement truck would be available. Upon arriving at U-Haul Rental in Plano No Ken & No Replacement truck was available. Left 4 personal & Voice Mail + 2 E-Mail messages for manager. NONE were returned.
Spent hours of unnessiary time trying to resolve this problem with NO Help from U-Haul Management.
I will NOT use this U-Haul location again.
Was switched to this location after first (West Plano on Dallas N Tollway) did not have my equipment as reserved. This is unacceptable.
The staff was extremely friendly and efficient.
The staff at this U-Haul is extremely friendly and easy to work with.
Great staff. Good Poeple to work with. Very understanding of my situation. Helped me with a difficult move.
Chris was very professional and helpful. Top not service.
I have attempted to contact the manager 2 times.I have a serious problem with my car I was towing on a trailer behind a 20ft Uhaul truck. The car was in properly secured with the web tire straps that hold the car on the trailer. I called the Road side Service center that day .
I am almost 58 yrs old .and was making this move by my self. Every one but the man that works in shop ,that connects trailers,etc. Was difficult to understand. He was matter fact in attitude. He may do his job everyday but needs to be reminded be count on him and they dont do this type move everyday.I am 2nd generation use Uhaul. Will need moving 2 times with in the year to come but Am considering other options if I do not hear from Uhaul .
My Move Thurs 8/27/15. when I called RSS Center.
I had stopped and checked trailer and truck every 1 1/2 to 2 hrs on drive.
Peggy Brooks Driggers
817 223 1091
Moving is no fun period. The location is understaffed.
I was not impressed with the customer service skills of 1 of your employees. A customer should be greeted with a well groomed professional with a smile and if he has a attitude he should not be on your counter.
The National phone person (when I called the local number it fowarded me to an off site operator) made my reservation for Kentucky. I live in Texas. Then when I called again to let them know the truck return would be late, another 'national operator was rude.
It was great. Save a lot of money. They are very friend and helpful
I was rented an unsafe trailer. At 50mph the trailer was swaying so much it almost put me into the wall and I drive a 3/4 4 door diesel truck and have many years experience towing trailers. Had this been a lighter vehicle it would have been a disaster.
As always, staff and facility is excellent.
The manager on duty (larger short hair or bald white guy) was extremely rude to his employees. Employees did not seem happy working under him since he was so demanding and talked down to them. This manager needs to learn a positive attitude and not talk bad about his employees in front of and TO customers. This manager makes U-Haul look very bad from a customer prospective.
Great customer care at this location!
This is the only Plano Texas UHAUL location our family will use b/c of their customer service, location and easy access.
Michelle Mitchell is a rock star!, she was friendly and helpful! I especially appreciate her patience as we got the last few items rearranged in the Uboxes.
Is as not aware that the boxes were not in an air condition building.
Take more accurate fuel level measurements.
I returned the rented van at the same fuel level it was received, only to be hit with a fuel charge, claiming it was returned with less.
Over-estimated for pick up, and under-estimated on return...that's great. /s
Great customer service. Friendly staff.
have more customer service attendants working to help customers, there was only 1 person working when we arrived at 3:20 and there was a line of 3 people in front of me and 4 more people arrived while I was in line. The attendants was very friendly and was able to help each person as quickly as he could but it would help to have more customer service help.
Service at the counter was slow since there was only one person to handle all of the customers in line. I wasn't too impressed with the lengthly wait especially since I was sent from my "preferred" location to this location. It should have taken 30 minutes to pickup the trailer and it took over 2 hours in all.
My husband and I had a wonderful experience with this U-Haul location. The only thing that was a problem for us was, once you go and do a walk around to look for any damage and then bring back the paperwork to the cashier, there needs to be a separate person to veryify all and give you your receipt. We had to stand in line again and wait, which took a while. But, we still would use this location again. It was handy for our move. We appreciate y'all!
Excellent Service. Excellent Personnel
There were five or six people in line when we arrived to pick up our rental. Everyone in line was there to rent. There was one employee working the thirty minutes we waited. Finally another employee came. This location needs better management and more employees!
Inspect your equipment! The roof of the trailer leaked and our stuff got wet in the rain. We may have to replace a college dorm microwave! This was not our site of choice and the representative at the site we reserved at didn't even care that they couldn't fulfill our order! Not happy with this at all.
Express line for customers returning -- which is usually fast vs. initial rental. Waited a long term to return. Also, the people at the dealership we friendly and helpful. Understaffed for move-in day at UT-Dallas.
truck drove poorly and the gasket around the driver's door fell off, which was very annoying. passenger side mirror didn't adjust. The people were generally nice and helpful.
Good service. Nice people!
Great guys to help me. As soon as I dropped off my truck and explained that I never received my packing blankets, they refunded the initial payment and apologized even though it wasn't their responsibility. Very courteous and helpful! A+, feels like an ebay rating.
Jim Jehn was extremely helpful, I hope he is highly valued by Uhaul.
First I would want the management to know this location needs more employees in the office/pos part of the business. Everytime I go to this location it is busy with only one clerk with a line waiting. Second I am thank for the ability to do most of this on the Internet as it would have the process much longer and more painful.
Service was not good when I picked up the truck in the morning, but was fine when I returned it
The trailer was maintained in that it worked properly. The bed was full of bird droppings; it was not cleaned for us; I had to do that myself. When I dropped the trailer off before closing, I received a call the next day asking if I still had the trailer. I had gone inside and told them I'd returned the trailer and asked if I need to check it back in. The clerk said, No, I was good to go. So I went. My receipt didn't come through until two days later. I was concerned that someone else had driven off with the trailer and I would be charged with theft.
All of the employees I dealt with were pleasant and informative as to my requirements & questions. I was especially impressed with the return process where it was done on the spot thru a cell phone with no requirement to go into the office to check out & pay. Overall it was an excellent experience and completely met all of my needs. Thanks!
Difficult to reach. Call ctr reps unable to handle request. Called store multixday for 1.5 wks, lvg msgs w/mgr 1xday through call ctr. Tried to setup autopay multi x but didn`t go stick. Charged late fees. Tried to set-up U-box delivery through store but sys was not working. Didn`t receive call back. The delivery driver was great though.
Great Service from Advance Movers ! Advance Movers are very professional and helped me to experience a Stress Free Move . I would like to recommend advance movers to all for an excellent moving experience.
would recommend a better check in service for vehicles that is quicker - like auto rentals are.
Person who helped attached the Uhaul did not check the brake lights and they were not working had to return the next morning to address that, very inconvenient, besides the fact that I had been driving without brake lights. Very dangerous!
Everything was excellent from the time I made reservation to picking up the rental. Jimmy, Josiah, Sunny and Ashley provided excellent customer service in getting me ready for the long trip. AAA+
Nothing everything was excellent.
Was serviced by the owner who was unfriendly, not helpful, and seemed annoyed by any questions. I would think he'd be more interested in making his business work.
Make sure when you guarentee a location for pick up you keep your word instead of making them drive 20 miles out of the way
The GM (Josiah) is always here when I rent from Uhaul helping work with customers and I have never had a bad experience working with him, or with ANY member of his team. I rent about 5 trucks a year for various reasons and I always go to this location. I will typically take a Uhaul truck from this location over a Lowes/HomeDepot truck rental as well unless I am hauling something exceptional like a pallet of concrete. I don't think the Home Depot guys appreciate me parking in their loading zone with with a big Uhaul branded truck though!
Gas gage not working. I filled up the tank until pump stopped by itself. And when I turned on truck it only gage was showing 3/4 full. Hade I known the gage was faulty I would not have signed on the truck rental. Do not charge me for any gas descripencies your faulty gage may show.
Although we had a reservation, the location did NOT have the truck we ordered. They substituted a larger truck, but they shouldn't have accepted the reservation. We didn't want/need a larger truck. The pickup site was extremely short handed and was unable to assist with questions. I asked to speak with a manager, no one else was available. I equated UHaul as the gold standard for one-way rental. So very, very disappointed to learn after the fact that Penske and Budget also rent one way FOR LESS and they offer unlimited mileage with some vehicles having cruise control. These other two companies also honor AARP and AAA discounts. When we turned the vehicle in we were told we could have gotten extra days and extra miles at no charge when we rented. No one told us. We didn't need extra miles or days, but we paid ~$575 for a 48 hour rental due to UHaul's pricing!!! I now know I have a choice in one way rental and UHaul will NOT be my choice.
You could tell be looking at the tires, that they needed replacement. I even mentioned this to this the person who helped me hook it up to my truck.
The office needs more staff. The staff needs to be trained and help the manager more.
Good customer service, short wait time.
This site was very friendly, courteous and accommodating
Just continue your kindness thanks
Truck drove very loudly and a lot of noise. I was afraid of a breakdown all the way. 100 miles into trip ran out of gas...truck definitely needs some work. Major headache!
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
There was this Josiah. He decided he didn`t like us and took every opportunity to torment us
Night before received message saying my pickup location was moved to Richardson for 12:00. I made a reservation for the Plano store for 9am.
Called early Sat n was few told to go ahead n go to Plano at 9:30.
I rented U-Haul 2 years ago and rate per mile was $0.59. Now it's $1.09. How come?
It would be nice to get the equipment closer to the reserver when ever possible. I had to drive by two U-Haul locations just to get to this one!
my rating is for this trip only. normally service is good but this time there was a longish wait at the front counter because of lack of staff. 8am an 3pm. actually had to go find someone to help people at front desk. Amanda Vasquez was very nice and very helpful.
Only had 2 people that I saw working. Not enough for the last day of the month in the summer I think.
One employee worked very slowly while 4 or 5 of us waited in line for what seemed like an eternity. The employee (Josiah?) was surly, demanding, and actually a bit of a bully. This man should not be dealing with the public. He wants to be in authority so he can push others around.
Best larger trailer I've pulled with my mid-sized SUV. Tracked perfectly. Service was fast and friendly both on take out and turn in. Your people were great.
This is the worst experience I have ever had
Turn up 12 hours early for pick up they are already ready for me awesome experience
Maybe the manager does not have to comment on me being late when greeting ? The emailed reservation might show the pick location on it , thanks!
When I entered the store there was not an associate anywhere to be seen. It was probably 3-5 minutes before an employee entered the room. By this time there were probably 5 customers waiting on service. It would be much better to have at least have one associate at the desk at all times.
I got all the way home and realized that the blankets I had reserved were not in the trailer as promised. I had to drive all the way back to get the blankets.
My only issue is I reserved a trailer for the North Tollway location in Plano and then the e-mail received said I needed to pick up in Addison which I did not want to do so I had to call and then was offered the Plano Parkway option which was better than Addison but not the reserved location
Love that they have after hours drop off..
perfect. everything exactly as it should be.
Waited 15 mins to get a trailer I had reserved. Only one person working. A continued problem at this location. Upon return I could not find someone to check me in. Truck running front of me and waited for someone. Went inside as he was there getting cooled off. Had to back up to exit due to truck blocking. Poor service overall I will not be back. Henry Juvers. 214-794-3000
Your re-usable box program is one of the best ideas I have ever encountered for conservation and convenience. Thanks
The facility was clean and well lit. We rarely needed service, but when required the staff was very helpful.
Excellent experience, great crew. Thank you.
Very understaffed, many other people also waited a very long time for help. Will NEVER go to that place again. Were I picked up the man was very professional
The guy who prepared rental document is extremly not nice. He was working very very slowly with his computer and even kind of upset or angry because I did not choose the insurance.
I loved the new Cargo van!
Very helpful, great place
Great experience, no problems
Under staffed. Waited 20 minutes just to talk with sales person. Staff were helpful, when I finally got service.
serve cold drinks for hot summer time...smile
U-Haul can contact me to fulfill the promise of making up for the ridiculous hoops I had to jump through to receive my belongings (late). I have not had a call back on my poor service and I have been charged more on my account than what I should have been. This has been a terrible experience and I will be writing your corporate offices and listing all details therein according to responsible parties, times, dates, and all other applicable information necessary to communicate the unsatisfactory performance of your company's processes and service.
Properly staff the counter, so that a single staff member does not have to handle all of the incoming customers; I should not have to spend an hour for a prearranged truck pickup. Fix your computer system; handwriting changes onto a contract with mistakes does not solve the problem but creates new ones. Find a new general manager, preferably one who enjoys helping customers who are putting their own labor into a move — instead of one who does not know how to smile.
None at this time. Very pleased with the service and the staff.
I just did an after hours drop off at this location, so I didn't interact with anyone or see much of the facility. I wish there was either more space for drop-offs (the drop off lane was completely full) or clearer instructions on where else the truck could be left other than the drop-off lane.
Upon returning the trailer, I was not aware of the faciltiy closing at 5:00pm. Thought from the conversations the day before it closed at 6:00pm. I did manage to get the trailer back by 5:09pm and the door was still open. When I entered I was quickly informed they were closed. I replied I would be dropping the trailer and could they send me a receipt in the morning to my email account. It was promptly there in the next morning. All is good and the trailer preformed up to expectations. Thanks for the help!
shorten the automated message on phone calls; frustrating to sit through every time
I guess the only reason above average wasn't given was the fact of the rushed attitude of clerk. He was like a computer generated instruction guide. And because of giving routine instructions he failed to mention that I could drop off keys at destination location. This hurried approach cost me 50 miles of personal transportation costs returning to the Decatur location to deliver keys and sign paperwork.
The truck was dirty on the inside.
Received a phone call diverting me to this location. Original location that I had reserved over a month prior was changed. Also, I reserved a 10' truck. Upon arrival, I learned there were NO 10' trucks that that I now had to get a 15' truck (at the same price). The problem was that I ordered a 10' truck over a month prior. I did NOT need a 15' truck. Way too much empty floor space forced me to purchase additional strapping to secure my load. Also, 15' truck does not get as good as gas mileage. I was not happy!
The schedule pick up was at 10AM but the truck was not ready until 10:45AM. It would be great if the truck was ready at 10 AM as scheduled
People don't rent moving vans very often, and when they do they shold be walked through the process step by step. It was not mentioned to me that the truck would need to be picked up at another location; or that the time I specifically discussed ("at the end of the day, probably 6:30") would be ignored. I was very confused when a store in another town called me asking if I was coming to get the truck (at 11:30) as I had a reservation at 10:00. The whole process could have been better.
Never seems to be enough help at this location. Always seems to take longer picking up & turning in at this location. Only go here when no other location has a trailer.
Staff not as friendly as other locations
Before loading my U-Box in Texas I was called and told they were picking it up and dropping off 3 more. I only ordered one. So, we got that straight and now, a month after unloading it in Virginia I'm getting late notices on my storage in Texas. I have no storage, the UBox has been empty for quite some time and I was told twice that the Texas U-Haul would contact me to straight this issue out and I've yet to hear from them. The people at U-Haul 800 number and the Virginia U-Haul people have been wonderful, Texas has been a pain.
They were under staffed . The wait to rent was way to long . And the line was very long . They just need more help . All employs were very nice and working there best to make do with the understaffing. I would rent there again however , just for the sake of the over worked !
Drop off very difficult after hours, finished early & wanted to return trailer. Because so many trucks were returned... I barely squeezed by to the second row... No guidance provided for where to park on early returns after hours!!!
The location was under staffed for Subday, the three reps were outside helping customers while there was no one at front desk for about 45 min straight with about 11 customers lined up inside. I booked my trailer on line but it took 1hr and 45 min waiting to check out. It was one of the worst customer service experience I ever had and will never go back to that location again. I will stick with Penske.
I wish the online system was a little better for giving correct prices for different scenarios.
The pickup area is a little cramped. My trailer pickup worked out but I can see scenarios where exiting could be a problem.
The truck handled well. I will rent again.
A women, with dark hair and is overweigh went above and beyond to help me retirieve my cell phone that I left in the truck. Also, when returning the truck during after hours drop off, this occurred twice, the clean up area was left in disaray, cleaner solution left out. this is where to slot to drop keys is located.
We had units that were fabulous. Close to the exit and climate controlled. We never worried about the safety of our belongings. Best storage experience ever!!!
Make more equipment available..close to the location required.
Nothing.. Everything was really nice :)
I reserved a van the day before to insure availability. When I went to pick up the van at a assigned time, I had to wait one hour in the line with everyone else just to pick up my key. Waste of my time. They only had two people on the register and four registers. This was on a Saturday morning.
Great service. These people know how to work well under stress. Hats off to the manager,he works so hard and you can tell that his number one priority is customer satisfaction.
I had to redo my pick up about 3 time. I haul was very very helpful. Yes I would recommend them.
waited an hour in line to pickup a trailer that was reserved in advance. Appliance dolly was in very poor condition. I pointed out the problems with the dolly at checkin. The general manager helped check me in and said he would put a $10 credit on my bill for the dolly. Had to call in tonight asking for my receipt and customer service had to call the branch and ask why the trailer wasn't checked in? Just now got my bill and no $10 credit was applied. Huge disappointment and very upset no $10 credit applied
Professional and supper nice
The staff were helpful and patient. My questions were answered. Suggestions were made that enhanced the moving experience and cost. Thanks, to the gang!
Dropped off after hours which was again...flawless! Pulled in, dropped the keys as directed and left. No surprise charges on the final bill. Very pleased with my rental.
Need more employees because it's very busy
The personnel was very kind and friendly. Every one there was very helpful and very patient. Moving is a very stressful time for everybody, in our situation we were unloading a big truck moving from 5 hours away, the staff was very kind and made sure all our needs were met and they answered every question with kindness, even though I asked the same question more than once. This day was probably their most busy day of the year, but everyone there kept their cool and professionalism. Very friendly people, excellent manager, Josiah is a great leader and he should be commended for his excellent leadership. Awesome! We were very pleased with the overall service. One more important thing, this location had the most clean restrooms I have ever been too. :))
Spend some time on quality control at the pick up location in Buda. If you want to let them use the vehicles in their tile business, that's OK. But I should have received a clean truck.
Nothing, service best I ever had.
I did refill the gas tank more than I received the truck, but I still got the EZ fuel sales. That's ridiculous.
Personnel attached auto carrier to my truck, helped load vehicle, and secured everything.
My ubox was wet inside on the floor. I reported this condition.
rented fron u haul for many years.
This is by far the best service center by far!
The manager who helped me should be commended.
With me I think extra hand's of help for excellence but in all every thing is good hand up for the manager
Increase customer service representatives on the floor and at the register to eliminate the long lines!
I've only found of of the many UHaul locations I've used that was bad, and it wasn't this one.
staff was very friendly and knew their stuff it was in/out
great job girls
Make the weather cooler !
The owner/operator was accommodating and very helpful. A pleasant experience, whereas the corporate office was a nightmare.
EXCELLENT SERVICE LOCATION BUT WAS PUT ON HOLD TOO LONG AFTER 1ST CONTACT TO THE 2ND CONTACT. IT WAS SO LONG WITH NO SOUNDS OR ANYTHING. THOUGHT THEY HUNG UP ON ME BOTH TIMES. IT WAS AT LEAST 10 MINUTES EACH TIME. THANKS, JIM D.
I had added "+uhaul" (without quotes) to my email address when I reserved the equipment online, which your website happily accepted. Your representative in the store and a coworker both assumed it was not a legitimate address, despite my explaining it was. They insisted that part be removed. I do not believe that was professional, and your associates need to be instructed that there are many forms if email addrrsses. Questioning your customers on small, but important issues is not a great way to retain business.
Don't ask me to do the the online paperwork to then ask me to do it again in the store. I already submitted all my info, credit card, Etc. I get to the store and I start from scratch.
Great truck and carrier! No way to do any better!
They are quick and efficient here. Used the early check in and that seemed to help the process along.
I only rec'd 6 moving blankets, not 2 dozen. I didn't realize it until we were in the midst of moving. I put a copy of the receipt w/a note on it stating we only rec'd 6 blankets/1 bag and not 2 dz. I was charged $18 for "not returning" the other blankets. I will be disputing this charge.
I was told i had to the end of the work day to bring t he equipment back. I was charged a extra $50 for 1hr 45min. I have used uhaul many times but never again.
Unfortunately the customer service representative that took care of me failed Disclose that cargo vans had to be returned to the location you rent them from. Also that the uhaul rents by 24 hrs I rushed and was late to work after being stuck in traffic and going over the three hour window I thought I was alotted. Waited 20 mins almost, the customer service was very poor. And not enough employees for the amount of customers.
i would suggest you they have at least 2 clerks working the truck pickup and drop off on Saturdays.
I picked up the trailer in Lubbock on 6-7-15 at 9:00 am and droped it off in Plano at 5:00 pm. The guy that helped unhook the trailer said they would check it in Monday morning. On the 10th, I get a call from Kim with U-Hual about the return of the trailer. I tolder her it was returned at 5 pm on the 7th. ( 3 day rental returned in 8 hours ) She said they didn't show it returned and asked if I'd like to extend the rental. Told her again it had been returned. Come to find out after a number of calls made by me and a lot of stress to me, ( not that they took the initiative ) They finally realized that the number of the trailer on my contract wasn't the number on the one I had returned. When they checked in the one I droped off, I guess they thought that trailer just grew wings and flew itself from Lubbock to Plano. I had to call and call and push them to find the mistake. Granted that the mistake was made at the pick up location, it still caused me a lot of unneeded stress and aggravition
Great staff, equipment, and service!
None - staff, facility and equipment are top-notch! Never an issue, easy order and setup!
They seem to have real back up in get equipment checked in and out - other than that - everything else seem to ok. They seemed to be short handed.
Good people who helped me all the way. Nice and friendly
Setup great, the delivery was bad... We`ll see if they send me a survey
Outstanding customer service and understanding of customer needs.
The floor of my container was wet. Reported to the Carrollton, office where I contracted the container. It was too late to change it out as the movers were already loading.
Michelle is fantastic! Very friendly and helpful. She went out of her way to help me quickly and efficientLyd!
Nice facility, helpful people, always clean
Michelle your driver was amazing.The boxes did not hold as much as expected.I think the price is high. But Michelle made it worth while.You are only as good as your people and your product! Good job.
Michelle was amazing. She kept in contact with me from the beginning thru pickup. She was friendly and helpful and made this process easy.
Excellent service by Uhaul.
It was my understanding that I should provide my own padlock. But when the U-Box arrived, it had no hasp and was sealed only by screws.
I had a storage unit there and the experience was fine.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Terrible customer service. Never respond to emails or website messages. Rude in person. Never doing business with any U-Haul again.
Would be perfect if you good access light in individual units
Outstanding. Friendly, efficient, knowledgeable.
A month free storage with a one-way rental was perfect for our needs. Moving from storage was made easy with U-Haul.
There was a leak in my unit. They didn`t seem to care. Also, no prorating your rent. I had half a month`s rent left! Unfair.
This facility is excellent in every way. Nice job, U-Haul!
The sales people were very helpful in getting our unit set up and returning our trailer.
Josiah, was very helpful for all my storage needs. I really appreciate the friendly and helpful staff.
The staff was very friendly and gave great advice. We really appreciated all of the detailed information they provided.
I had great customer service from the counter person to Josiah! Took the time to show me different options and just overhaul friendly atmosphere and people.
The level if service was good and the facility was clean and well maintained.
Very happy to have items stored at this location.
The facility and the staff were great.
The lighting in the back of the facility could be better. Very friendly and helpful staff.
Staff was GREAT! Open and friendly and very helpful.
Staff was helpful and friendly.Parking areas were trash free and easy to get around all vehicles.
Staff was extremely helpful and friendly.
Needed a place to store our goods while we were moving. Worked just right. Great management and staff helpful when needed
My U boxes were delivered to their final destination well before the scheduled time. Thank you U Haul in Plano for taking such care to make them arrive before time and safely.
I had an unsatisfactory experience with the first unit we rented. Please contact me at firstname.lastname@example.org for details. The character limit on this form won`t allow me to explain here.
Christina was very pleasant.
I was given an upstairs unit when I stated NO UPSTAIRS when I reserved the unit 2 weeks ago. I felt I should have been accommodated in some fashion. Maybe for last question.
Office staff friendly and helpfull
Staff was wonderful...to me, other customers, and their interactions w/ each other.
the customer service was one of the worst I have ever experienced. My u box was moved without my knowledge and when coming to get my things I was told the box was empty and no record could be found.
Josiah Choiniere went above beyond to help with my situation.I have 2 moves back to back the scenario he offered me helped me tremendously took a lot of the stress off of me.
I am satisfied with the service.
I`ve sent an email to public relations concerning our wonderful experience with Josiah Choiniere and his U-Haul store. We were very pleased.
Delivery and pick up of the pods was a good experience. Dealing with the customer service people at storage facility was a nightmare.
so far the plano location has been fine. however, I am NOT satisfied with my Uhaul experience overall.
Pest and and rodents were inside my container and destroyed most if my assets from eating and scratching to urinating and pooping on and in everything.
Josiah was extremely courteous and very helpful!
So far, we have had a very good experience. Josiah has been a great help in getting our move completed.
Moved from Montana to Texas with U-Box. Very affordable and staff on both ends extremely courteous. Highly recommend U-Haul and U-Box!
Josiah sp? was a great help with the rental and figuring out all of the logistics on renting the trailer with the U-Box didn`t see this specified
It was a very good experience.
I was impressed with how friendly and helpful all the employees were.
Delivery several hours late, causing me to pay movers for their wasted time. Brought the wrong trailer so they couldn`t drop pods on driveway. Late picking up. Don`t return phone calls.
My whole experience with U-Haul from start to end has been flawless! Everyone has been helpful and well-informed. chose U-Haul over PODS!
Well, expected the box to be bigger as shown on the internet. Was only able to fill 1/4 of the things that I had from a one bedroom apt. Not amused at all.
Very nice location, clean and organized and staff was very knowledgeable, courteous and friendly.
Wonderful, friendly service.
delivery of u-box, pickup at first location was on time and effortless, same on the destination.
Very friendly staff, willing to help and make good suggestions. Very clean and organized.
I will recommend to friends without reservation. If I need to temprarily store furniture again, I will definitely use U-Haul again.
I called 3 weeks in advance to have my UBox ready for pick up. The movers show up and the box was not ready to go and they said it would take 2 hours! I will not use the UBox service again.
Stores are impossible to get ahold of and frequently understaffed such that taking care of your move is unnecessarily difficult.
The 2 U-boxes were clean, however, the one was damaged on the one side - two obvious indents. It looked like someone missed with a forklift.
Exceptional service - would no doubt use U-Hal storage again if a need arose
The facility has kind staffs. But, some staff is not friendly.
I found roaches in dead in my unit. I take them out of my unit to the front of my unit.
They are sill there.
Three phone calls to set up. Jessice the delivery girl was amazing and efficient. 4 calls to get someone to re-deliver. I have been billed multiple times for rental fees.I would never recommend you.
Not only was Jessica on time, but called to say she could arrive earlier! If I or anyone I know ever needs to stage a cross country move, U-Box is it!
Between the ordeal of getting one scheduled in Cincinnati and the current rent charges for the month after I moved out that I can`t get removed I`m done with uhaul
The management is atrocious. I have been blocked from getting in and out by returned trucks and no assistance could be found anywhere
There is no way I could recommend this location to anyone!
Excellent customer service! Great location, units work well for my requirements.
Excellent customer service
It would have been better if it didn`t take so long at the counter. I digitally signed a contract before I ever read it without knowing that`s what I was doing.
boxes were delivered on a trailer tough to load. Spent 2-3 hours on the phone to have the boxes removed. The store folks did not appear knowledgeable. It took 10 days to remove the boxes.
I was unhappy with the New York end of the process, but Bell in Plano made up for the problem. I would actually like to discuss this with a rep.
Very friendly delivery driver. Knowlegable and courteous.
Rented a UBox for temp storage at UHaul Lewisville for $65. LV flipped my business to Plano. My final bill from Plano was $350! I was never quoted a delivery fee. I will never do business here again
Great customer service from the Plano office. It would be less confusing if there were one company rep to talk to during the entire moving process, though.
False information, scheduled ubox pickup unsuccessful, no status updates, multiple calls dropped, management unresponsive, unprofessional and disappointing.
Jessica was very pleasant and responed quickly to my needs.
Poor staff support poorly managed store. No return calls or confirmation of drop off call. Attitude once boxes dropped off. Never again. Your staff has NO clue what was going on or how to find out.
Box arrived from Plano-Portland on time. Can`t be picked up for 2 weeks and was advised no additional chg. Thank you U-Haul
Overall a great place, was more expensive than other storage facilities.
Everyone was very helpful accommodating! I would recommend them to anyone needing to have their items moved in a reliable manner!
Our experience with this uhaul facility has been nothing but great. The people and facility are wonderful and very helpful during our move process to the Dallas area. I would recommend to anyone.
Rude and uncommunicative ubox representative.
To clarify - answers are related to Bell Jessica who dropped off/picked up, my UBoxes. They went above and beyond to assist me. The call center, on the other hand, gets a VERY POOR rating!!!!!
In moving into our storage unit we found that a second unit was needed. The staff worked wonders in getting us access to that second unit. This was a great experience with this facility.
WORST moving experience. Filed four objection forms have yet to hear back from anyone at UHaul. Communication is extremely poor, staff is unresponsive and uncaring. Will not be a returning customer.
Extremely poor customer service. I was told I would receive a phone call to go over my charges. I check my credit card bill, and I have already been charged - no phone call, no emailed receipt.
Technical issues when setting up the account by phone. I ended up going into the office to make it happen...
Prompt pickup and delivery!
Miss Bell was great. Thank you
The telephone CSR was very knowledgeable helpful and the driver went out of her way for a same day delivery. Great job! The delivery fees are high, though.
deyanira bell is truly a credit to your company. She is prompt, efficient, and professional, all the traits you want in an employee. My hats off to UHAUL for her employment. Eric Johnson
Great service, staff is very helpful and understanding. Made my first time renting a storage unit and truck very easy!
Excellent customer service thus far.
Per above, equipment was good and staff was nice. However, we were quoted $599 for delivery and storage and charged $860. Not impressive,we will get EVERYTHING in writing in the future.
Jessica Guzman was beyond amazing and super friendly!
They would lock my storage even when I had paid my storage. One time I had paid my storage late by three days and I sent my daughter up there three weeks later and I still had locks on my units.
christina was very nice and helpful
Your upper echelon management service was lousy
Thanks for ALL your help.
Ms. Bell did a great job and was very timely. I have recommended the Uboxes to my family and friends.
Box was delivered when promised and picked up the same day I called.
Critina as your sales person is an asset to your business.
She was very helpful and patient through the whole process.
Everything went as expected
I received the email that my box had arrived and called the dispatch center to schedule delivery, they did not relay that to the center. I had to follow up.
There were not enough people to take care of customers.Never heard back from manager about a pro-rated month.I know this is not required,I have had another U-Haul offer it easily and that was nice
Getting in/out of storage area is a nightmare. Return vehicles should be routed a different way so it never blocks access gate. Would never recommend this facility because of the inconvenience.
Everyone was friendly and efficient.
very satisfied. our goods were stored for 6 months in a non climate control facility and we received our goods in dry non mildewed condition. u-boxes are perfect for storing and future moving.
The way uhaul charge you is confusing, the lady that delivered 3 boxes @ home charged me twice the insurance, the rest of the experience gooo
I will be forever grateful to your team there your manager is a wonderful kind person . I hope you appreciate him as much as we do.
The attention I received from the manager, Mr. Josiah was courteous and precise. All my questions were answered promptly. I am very well impressed. GREAT CUSTOMER SERVICE!! Thanks.
Friendly staff, very prompt service
The staff was very friendly and was able to answer all my questions and gave me great suggests to help with my move.
With the weight limit makes it challenging. I am a musician and with a dozen guitars, and various boxes of goods, I quickly filled the box and still had 30% left. this was the aluminum metal new box.
hope the delivery is a smooth as the load.
The u-haul service was good, but the movers in Texas were bad. First of all, they just left in the middle of the job because and came back around 6:00pm.
Boxes were delivered right when I needed them and picked up promptly!. Great service with the ability to pick up multiple boxes at once! Thanks Again for making this part of my move simple!!!
Final delivery was several days after the estimated date. I suspect it had arrived at their site and I simply wasn`t notified until I called and asked about it. Site staff were very helpful, though.
The whole process was seamless. I would recommend this to anyone that needs a flexible way of moving
DOOR THAT ALLOWED ACCESS TO THE BUILDING IS VERY NEARLY COMING OFF AND THE DOOR STICKS. SHOULDN`T HAVE TO CALL SOMEONE TO PUT UP THE BIG DOOR TO MOVE THINGS IN AND OUT.
The box delivery was fine. Shipping has been a nightmare. We are in an empty house and no one can tell me when it`s arriving. I find that ridiculous. I have called, emailed etc. Very unacceptable
The u-box system worked just the way I expected. Driver was courteous, professioanl and very helpful in answering any questions I had! Thanks Bell!
I would go there often they already knew me by name.
Service OK - experience good.
Deyanira Bell was absolutely fabulous to work with!
The GM there that rented me my RV space to me did an excellent checking me in. In he let me park and by the time I was done all I had to do was sign. Very efficient.
No air flow in the summer. Trucks in the way to get into the gate. Some of the staff not so friendly.
D was very helpful with our moving needs. We ended up needing more boxes and she was very accomodating to get them to us. Great employee! Thank you!
I did have problems with confusion about my bill. I had 2 different shipments of boxes.
It Was not deleavered on time had to pay crew to sit around and wait Boxes to small needed 2 more and waited 4 more hours to recieve them
Great facilily, very professional management and nice attitude. Strongly recommended.
I called to cancel my storage unit. The original rep wasnot knowledgeable in closing my acckunt. He assured me he`d call me back after speaking with hus manager but never did.
Deyanira did a great job of contacting me and and delivering the box even after it started to pour down rain! Thanks for the great customer service!
The entire staff were always so friendly and helpful. We`d definitely refer our family and friends and we`ll be back if the need arises.
Wish I could have had a one way open trailer as I had to drive back to Plano to return it from Tulsa, Ok.
Manager Josiah was competent and willing to listen. His staff also pleasant. Busy location, but good inventory of all products.
Bell was excellent. She delivered my 3 U-Boxes when I arrived with my loaded truck and my movers were able to unload all 3 at the same time. Excellent Service!
The staff was very helpful.
We had four boxes. Lock on one box was broken off/missing causing concern until we arrived/inspected. Too many transfers before boxes went cross-coutry.
Inconvient 5x5x6 storages. There should be some outside drive ups or allow 24 hours access to them like the othere. Moved belongings to a storges with convient hours and drive up 5x5x8.
So far a very positive experience. A Uhaul staff from Plano came over to the UHaul on the Tollway to help with my reservation. It was much appreciated and very helpful.
Overall its been excellent service from the staff so far.
Josiah is awesome. Thanks so much!!
we love this location thanks for the help.
Since I had to erase my review due to the 200 character limit - I`m now thoroughly frustrated. Decent review turned bad.
The staff was excellent.The box lock was not proper
I had a great return and rental!
The lights were out in front of my storage unit but otherwise all was well.
There was a mgr change during my patronage of this facility BOTH mgrs were exceptionally proficient at cust. service skills. I enjoyed their assistance and attention to details.
We`ve had our storage unit for 5+ years and the staff and facility were always great!!
excellent experience overall, and excellent service. Thanks
Staff was aalways willing to be helpful in whatever I needed.
Josiah, The gate stayed open for too long and in my opinion is a sercurity issue.
Josiah and his team were most helpful. I really appreciate it!
The whole process is easy and smooth!
The process was easy and the staff was great!
The manager and staff were very helpful.
I was not told the Uboxes would not be delivered directly to my new residence and had to have them unloaded and shipped by another mover.
Good deal to get a month free.
I was very pleased with the service
Thanks for the excellent help. Good communication and on time!
Long wait. The door would not stay open. They didnt fix. I had proped the door open, it was 111 degrees. Same problem when we moved out. They had to bring a ladder to hold the door open.
Location was Clean and Staff was great to work with. I will be back soon for a truck rental.
GREAT CUSTOMERSERVICE AT THIS LOCATION.
it was hard to get a hold of people and nobody knew what they were doing
The location clean and help me with my storage.
The location saved me money by using a U-box.
misleading.quoted 10 bus delivery days from origin after pick up but took 3 wks, no contacted on the delay call 800 myself. furniture has hard to clean adhesive fr stored longer than planned
Very nice experience working with the staff at the facility
There were only two guys working the counter and they were slow. Two customers walked out while I was waiting and the AC was broken making everyone in the building hot and mad and the circumstances.
We loved parking our RV at this location and were very disappointed that we had to move it at the request of UHaul after being there for 2.5 years. Matt was great to work with.
extremely helpful staff...Matthew was the best....very professional!
?`s answered clearly. Provided info about storage materials helped w calcs of sq. ft of rms vs truck to determine proper size space needed. Escorted to inspect diff rms w/patience,facility explained.
The customer service I recieved was outstanding.
Excellent customer service and very clean facility.
with the recent water damage to our unit Linda and Marie were very helpful
You have stolen 2 months payment for a space not used I and my roommate have tried to get you to refund our money which you said you would do. YOU LIED
Great team, really responsive and helpful.
Rude, unhelpful, asked for furnitureleftt us locked in for almost two hours! The manager hung up on me then debited 75.00 frm account for lft items when full mo hd not expired! Not gvn rate promised!
Friendly, cordial and easy to work with
U-Haul was the best storage I have rented.
The U-Haul staff was professional and the area was well maintained.
The overall service and storage was good and very helpful at this itme.
It was an excellent facility well rounded and friendly service
Thanks for the great service.
Everything was fine with the fiacilities but took a lot oft time to get set up due to shortage of staff.
Louis help me load my tv in my up stairs unit. Thanks for the great service.
Great customer service from the truck rental to the storage. Louis help me move a large item into my storage witch was up stairs. Thanks.
Everyone was so nice the a/c did not work inside the rental office.
ac was out at the location
Thanks for your all your help.
Matthew and his team gave us great customer service.
Everyone at the location was so nice.
We found a rat bait box in our facility which did not instill confidence. Also, our unit was not convenient to load and unloed. Other than that I have no complaints.
Everything was excellent, the only minor issue was wait time at the line to check our trailer in - otherwise, excellent storage and Uhaul experience.
The gentleman that assisted me was very helpful and nice.
Service was great. The only problem was the hallway my storage space was in was not lighted.
Thanks for the great truck and storage rentals
thanks for the first month free.