Fat and professional
Connie ACustomer Reviews for U-Haul Moving & Storage of Frisco Prosper
(1/4 mile West of the Tollway on the North side, Next to SecureRV storage)
Services at this Location:
Contact Us
1566 US Hwy 380 WProsper, TX 75078
(1/4 mile West of the Tollway on the North side, Next to SecureRV storage)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
My stuff was stolen out of storage
Dominic E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Victor Y- Rating:
- 5.0
The people working there were helpful and professional.
Patrick M- Rating:
- 5.0
Customer did not leave a comment.
Vijay B- Rating:
- 4.0
Vehicle had check engine light on when I picked it up and air conditioner stopped working during use.
Chris T- Rating:
- 2.0
This location used to be very good with friendly and competent employees. However, now the employees are not pleasant to work with. They carry on conversations among themselves which is extremely rude while you are supposed to be helping a customer. They also have a general lack of work ethic which is quite apparent.
Mike C- Rating:
- 4.0
Customer did not leave a comment.
MICHAEL S- Rating:
- 5.0
Customer did not leave a comment.
Kenneth S- Rating:
- 3.0
I need to speak to a manger about my last truck rent I called left massage and called the customer service but no one responded at all
muwaffaq a- Rating:
- 5.0
Great team
jorge a | Overall Experience- Rating:
- 5.0
your doing great, keep it up
raul S- Rating:
- 4.0
Customer did not leave a comment.
Windsor M- Rating:
- 5.0
Customer did not leave a comment.
Susan S- Rating:
- 3.0
Make sure equipment is up to par when doing one way rentals.
REGINALD B- Rating:
- 1.0
Trash in trailer. 20 min wait while one person translated for another sitting down while others waited. Just a TERRIBLE experience!!! If I can EVER AVOID U Haul, I WILL!!!!! You need to step up!
Scott H- Rating:
- 5.0
Customer did not leave a comment.
William H- Rating:
- 5.0
nothing! it was great!
Mark B- Rating:
- 5.0
Customer did not leave a comment.
Jennifer T- Rating:
- 5.0
Customer did not leave a comment.
Mwanza L- Rating:
- 5.0
Customer did not leave a comment.
Paul H- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey L- Rating:
- 5.0
Customer did not leave a comment.
Jacj Y- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 5.0
Nothing. Matthew was outstanding!
Keith W- Rating:
- 4.0
Customer did not leave a comment.
Alexander F- Rating:
- 5.0
Customer service was awesome. Truck was super clean
Xochilt M- Rating:
- 5.0
It was an easy drop off location. An employee unhooked the rental trailer and processed my turn in request quickly.
Bill P- Rating:
- 5.0
Customer did not leave a comment.
Stephen A- Rating:
- 4.0
Your technology often does not work. Tried to check in with the app but it didn't work. I have used it before just fine. Also, radio did not work in the truck and the windshield was badly cracked.
Steven F- Rating:
- 5.0
Do as you are doing!!!
Jerry P- Rating:
- 5.0
Highly recommend to friends and family
Jorge A- Rating:
- 5.0
Always quick and easy. Thank you!
DAVID L- Rating:
- 5.0
Customer did not leave a comment.
Marlin W- Rating:
- 5.0
Customer did not leave a comment.
JAIDEEP S- Rating:
- 5.0
despite uhauls system being down i was still able to rent a trailer for a few hours.
Joseph H- Rating:
- 1.0
Was charged twice for my trailer…Over 220 dollars!!!
Willie C- Rating:
- 4.0
I am being charged twice for the same reservstion close to a month ago
Rich B- Rating:
- 5.0
Customer did not leave a comment.
Lee B- Rating:
- 5.0
Customer did not leave a comment.
Linda H- Rating:
- 5.0
Everytime I come in here with a life crisis needing storage or a moving truck, this amazing group of wonderful customer service representatives always turn my worries into solutions 💯 without fail, no matter which representative I get. Shout-out to the manager who's leadership is reflecting through her staff. Definitely recommend this location to anyone who needs solutions🤩
Josvani V- Rating:
- 1.0
My unit saw sold unlawfully due to lack of communication from regional manager Tiffany. I would like someone from corporate to contact me. 424-522-3558
KHALI S | Overall Experience- Rating:
- 5.0
Very simple drop off.
Paul W- Rating:
- 4.0
After I drive off the lot, the low fuel light came on. It was supposed to be at 1/4 tank, but it was not. I had to put $35 dollars of fuel in for my daily rental. I also was switched to this location that was further away from my house.
Bradley W- Rating:
- 5.0
Customer did not leave a comment.
AMBER B | First Impressions- Rating:
- 4.0
Computer system worked very slowly.
Alesia J- Rating:
- 4.0
I am frustrated that I was charged a $30 fee on top of gasoline charge for being just a couple gallons under what they believed they provided me at the start of the rental. The gauge showed just under 1/4 of a tank and I returned it just under 1/4 of a tank, yet somehow it was decided I owed $66 for a perceived couple gallons difference. I generally like this uhaul station, but this gas charge was ridiculous and I am not satisfied.
Matthew C- Rating:
- 5.0
Great folks, great parking area to leave trailer. Helped with unloading and couldn’t believe the other location had the trailer parked on a hill and didint have wheel stoppers.
Cole L- Rating:
- 5.0
The employees were very helpful, courteous, and knowledgeable. They were very accommodating when our plans changed last minute. They have a great selection of equipment and the best hours in the area for our needs. We will use them in the future!
Sergio N- Rating:
- 5.0
Customer did not leave a comment.
Roger S- Rating:
- 5.0
Customer did not leave a comment.
Roger S- Rating:
- 5.0
Customer did not leave a comment.
Jeffery S- Rating:
- 5.0
Customer did not leave a comment.
KENDRICK S- Rating:
- 1.0
Trailer came off while driving. They never tightened the screw around the hitch ball. 4 kids. Don’t know what they’re doing. Idiots.
Chris P- Rating:
- 4.0
Customer did not leave a comment.
Heidi K- Rating:
- 5.0
Customer did not leave a comment.
Keith F- Rating:
- 5.0
Customer did not leave a comment.
Emmanuel A- Rating:
- 3.0
Clerks can do better Overcharging needs to stop
CYRILLE G- Rating:
- 5.0
Everything was good the workers were very pleasant so helpful
Annie H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rod A- Rating:
- 3.0
Customer did not leave a comment.
Richard C- Rating:
- 5.0
Staff was responsive and immediately helpful at both pickup and drop off.
Tim K- Rating:
- 5.0
Customer did not leave a comment.
ANTON L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hari p- Rating:
- 5.0
Customer did not leave a comment.
ANGEL B | First Impressions- Rating:
- 5.0
Had issues with the truck brakes on first equipment second the tire
Federico G- Rating:
- 4.0
Customer did not leave a comment.
Robert S- Rating:
- 1.0
I have used u-haul many times and always had a great experience. This was a horrible experience. The truck I was rented was awful. It had over 100,000 miles on it and should be taken out of service or maintained better. The driver's side door had to be slammed for it to close. I was on the highway before I realized the door was not shut all the way. Second, you should not rent a vehicle in TX if the AC does not work. I had to drive with windows down because it was so hot the day I rented it. I wanted to share my experience with the manager but it was obvious he could care less as he was smoking his cigarette outside the door so I just gave them my keys and left. I will still probably rent trailers from UHaul but if I need a truck I will go to Pensky. I also would never rent from this location again.
Kelly O- Rating:
- 5.0
The whole process of renting the trailer was super simple and quick, I was in and out in less than 20 minutes.
Ricardo N- Rating:
- 5.0
The staff was incredibly helpful. I had some issues getting into my unit, and they were very accommodating in troubleshooting. I also had a great experience renting the truck.
Luke W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NELSON V- Rating:
- 5.0
Customer did not leave a comment.
Dominic C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Daniel C- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey W- Rating:
- 5.0
Customer did not leave a comment.
JOEL P- Rating:
- 5.0
This location was very conveniently located on hwy 380.
Bruce P- Rating:
- 5.0
Customer did not leave a comment.
Kelly S | Overall Experience- Rating:
- 5.0
I have spent 1.5 decades at this storage facility within the same unit. It was sad to say goodbye as the service has been great, the lighting, CLEANLINESS and alarm systems were phenomenal and the location was easier to get to before the city put a divider in the center of 380, which was not the fault of uhaul. Moving out was bitter sweet. I'm extremely pleased with this location.
KIRA G | Overall Experience- Rating:
- 1.0
Improve communication with the customers especially when it inconvenience them to the point where they to reschedule appointments and adjust their whole day. $50 doesn’t fix it.
Derek M- Rating:
- 5.0
Staff is very attentive and prompt. Set everything up and had me on my way in 10 minutes. You have a great crew working there.
Edward V- Rating:
- 5.0
The individual at the front desk was very unprofessional and sold me a hitch pin I didn’t need. The women was clearly high and the staff was talking bad about customers. The outside staff was great.
Jared J- Rating:
- 5.0
Excellent experience when I was stressed the most. Signed Donald Trump
MITCHELL J- Rating:
- 5.0
Customer did not leave a comment.
Elvin G | First Impressions- Rating:
- 5.0
Nothing. Matthew was friendly, efficient and a true professional.
Matthew M- Rating:
- 5.0
Customer did not leave a comment.
DENA K- Rating:
- 5.0
Customer did not leave a comment.
James M- Rating:
- 5.0
Customer did not leave a comment.
Richard C- Rating:
- 5.0
Customer did not leave a comment.
Wilfredo S- Rating:
- 5.0
Customer did not leave a comment.
MARCO C- Rating:
- 5.0
Customer did not leave a comment.
Michelld J | Overall Experience- Rating:
- 3.0
Reserved a dolly. They ran out of dollies. Gave me a dolly for sale for use, but the dolly was broken with a flat tire. Other that this, everything was good.
Cheng L- Rating:
- 5.0
The facility and management and staff is absolutely great and I would recommend this facility to anyone that's looking for a storage great job hiring such good people!!
TRI S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Randall M- Rating:
- 5.0
Great rental. They hooked it up and unhooked it for me when I was done. Could not ask for better than that.
Robert H- Rating:
- 4.0
Customer did not leave a comment.
Rhonda S- Rating:
- 5.0
Customer did not leave a comment.
Andre H- Rating:
- 5.0
Customer did not leave a comment.
Mark Y- Rating:
- 4.0
Nothing
Johnnie T- Rating:
- 5.0
Customer did not leave a comment.
Andrew B- Rating:
- 3.0
The truck had extra damage compared to photos, higher mileage than in the pre departure checklist, and the remaining fuel (1/16) was of a very low quality causing very loud engine operation and no power available. Empty Truck would rev to 4K just to reach 40 mph. I thought the hand break is engaged but it was the fuel. The truck returned to normal operation after refueling with 89 octane fuel.
Marcin R- Rating:
- 5.0
Great Friendly helpful crew
Tia C- Rating:
- 1.0
I was assigned a certain trailer when we were out there hooking it up we found out that the driver blinker didn't work so the lady had me move over to the trailer beside it and take that one when I was supposed to get my $60 refund I only got $39 they charged me for the broken light on the other trailer that I did not use
justin f- Rating:
- 5.0
Customer did not leave a comment.
Thomas D- Rating:
- 5.0
App is great for mobile checkin and checkout but was a little glitchy
Kent P- Rating:
- 5.0
Excellent customer service! Thank you!
Kathleen B- Rating:
- 5.0
Van check out was smooth and he was knowledgeable. No issues with the 15ft vehicle and exactly what I needed to move!
Candace C- Rating:
- 5.0
Excellent customer service
Edward J- Rating:
- 1.0
"I had a terrible experience at U-Haul today. The store's machines were incredibly slow, making me wait for 30 minutes just to complete my transaction. To make matters worse, they didn't have a small truck available, forcing me to settle for a larger one. The truck I received was dirty, with muddy tires, and shockingly, the back of the truck wasn't even closed when I drove off the lot. This level of service is unacceptable, and I would not recommend U-Haul to anyone."
Zeeshan Q- Rating:
- 3.0
Customer did not leave a comment.
Jothiprakash N- Rating:
- 4.0
The first trailer’s left light didn’t work. The installer wanted me to take it anyway. I made him switch the trailer for another one. I spoke to the manager and he said he would take care of it.
Richard T- Rating:
- 4.0
Customer did not leave a comment.
Michael J- Rating:
- 5.0
The moving team was amazing! They made me feel like they are a part of my family. Such customer service is hard to find. Thank you for making such a stressful day fun.
sherry j- Rating:
- 5.0
Customer did not leave a comment.
Dean R- Rating:
- 5.0
Customer did not leave a comment.
Dan B- Rating:
- 3.0
We have requested the reimbursement for the days that we did not use and we called two times and the manager hang on on us
RAFAEL P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jason G | Overall Experience- Rating:
- 4.0
The facility and service are friendly good. All is about the distance for every customer. For me my residence is far from this location. I want to say thank you.
Komi G | Overall Experience- Rating:
- 5.0
U-Haul, its app, and its employees are very customer driven. What a great company!
ERIGHT J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Raymond D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Passi K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAVID H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CLYDE S | First Impressions- Rating:
- 5.0
The experience was perfect. Thank you guys for everything.
kenneth m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeff W | Overall Experience- Rating:
- 4.0
I must not fully understand the process because every time I open the door, an alarm goes off. Otherwise it's a really clean and well maintained operation.
Todd T | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Kathleen W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcellus C | Overall Experience- Rating:
- 5.0
The customer service was very understanding toward my situation. The manager and assistant manager are a great access to your company.
Jerryl p | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sydnee M | Overall Experience- Rating:
- 5.0
I'd like that place very easy access
JUAN C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ELIJAH L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
FRANCINE T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wendy L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jeffrey B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dakeisha M | Overall Experience- Rating:
- 5.0
Never had any issues, which is awesome. Highly recommend.
Gabriel M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tomisha J | First Impressions- Rating:
- 5.0
Great customer service and great care
RAYMON R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittany B | Overall Experience- Rating:
- 5.0
The staff were extremely friendly and accommodating.
Alan F | Overall Experience- Rating:
- 5.0
The customer rep who helped me cancel was amazing. Will def use yall again if needed. Thank you so much!
Jordan W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dean R | First Impressions- Rating:
- 5.0
Staff was always friendly and willing to help. Facility was always clean including the restroom. The unit was clean at move in and move out was easy with no hassle. I would recommend to family and friends.
SHEILA P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John J | First Impressions- Rating:
- 5.0
Staff was extremely nice and helpful. A few employees were kind enough to help me move some of my belongings into my unit. Thank you so much gentlemen, you help and kindness was greatly appreciated!
Valerie L | First Impressions- Rating:
- 5.0
The staff was extremely helpful and fast. Great experience.
KHALI S | First Impressions- Rating:
- 1.0
Initially I made a reservation several weeks in advance. Once the reservation was complete I walked up to the storage unit just to find that it was already occupied. The U-Haul member who assisted me then apologized and ran thru the facility to find out that the were no 10x10 units available for rent. He then called the nearest location “McKinney” after he confirmed that there was a unit available there I then drove down the road just to find out that they also had no units available. I was very disappointed. I will likely never rent from U-haul again.
SANDY G | Overall Experience- Rating:
- 5.0
I was so surprised by how helpful the employees were with checking me in and showing me my unit. By far the best service I've received in all my moves
jennifer l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sreenivas p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Austin A | First Impressions- Rating:
- 5.0
After sending us to our 10x10 only for it to have a lock on it...2x.....they upgraded us to a 10x15 at no charge....I let them know we needed it through February and he said he would honor our price...so we will see......as far as reservations calling us to pick up our equipment in Corpus Christi....that was horrible..the lady was rude and it was such an inconvenience to even get our equipment..I made my reservation 3 weeks in advance and was told it doesn't matter because they don't look at that until 24 hours before....and it is what it is....I don't think I would use uhaul again for transportation....I paid over $800 to be treated rude, nor get my desired location or time
Shane F | First Impressions- Rating:
- 5.0
Great Staff now. Big improvements. Thanks Barry R Dallas, Texas
BARRY R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard J | First Impressions- Rating:
- 1.0
The unit door came off the track every time i would open this unit, from the very first day i moved in. Any time i requested assistance from your staff they either never follow up or would make me feel like i was stupid/broke the door. It would take me an hour if not longer to get this unit closed or open, i have photos and video of this happening both when closing and opening the unit door. Ontop of that? Most of my stored belongings had to be discarded due to Rats eating my boxes/urine and fecal matter scattered all over my belongings. My rent was increased with no added accommodation or maintenance. The staff are inattentive and more worried about listening to music and checking their snapchats than they are about their job.
rebecca a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kathy W | Online Move In- Rating:
- 2.0
Customer did not leave a comment.
ROBBIE W | Overall Experience- Rating:
- 5.0
The staff worked diligently to make sure my move in will be successful
Marna M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia K | Online Move In- Rating:
- 4.0
Takes a long time to get through the line.
Danielle U | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Austin F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Martez h | Overall Experience- Rating:
- 5.0
Good storage, very clean and quite.
Gloria A | Overall Experience- Rating:
- 1.0
This facility is in terrible condition with the exception of the storage units themselves. There was no keypad to control entry. Anyone can enter the storage building when the lot is open. There are individual alarms on each unit but hey only last a moment and there are no instructions on how to deactivate them or are there any responses to alarms. An individual with a simple bolt cutter could have a field day opening units and rifling the contents. There is trash and debris all over the entrance to the area. There was no one to receive return trucks. There was insufficient staff to service customers. The wait in line was well over 30 minutes and then the staff seemed to be more interested in seeing which of their coworkers they could palm off work to, many of the did little or nothing but spent the majority of the time trying to get someone else to do the work. In summary, the place is very busy but mainly due to poor management and worker performance. The facility is falling apart. Many things are in urgent need of repair. For the owners I am sure it is a license to print money, but they do not seem at all interested in the long haul value of their business or in providing any type of customer satisfaction. Deplorable.
Mark W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
CLAUDIA L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ERICA H | First Impressions- Rating:
- 5.0
Couldn’t have been happier with the experience. I used uhaul many times.
Al B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
India L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CLAY H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gloria A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Robert W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Austin R | First Impressions- Rating:
- 5.0
No issues other than the garage door is off track. Hopefully my items aren't damaged. I will put in a request to have it checked out.
Shon D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tanise W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
TEMEKA J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tanise W | Online Move In- Rating:
- 5.0
Dominick was awesome who made our reservation.
francis d | First Impressions- Rating:
- 5.0
Thank you for everything! It was a great experience and I will use you again in the future.
Michelle B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SHERYL S | Overall Experience- Rating:
- 5.0
Staff was amazing thanks Lanet she was very helpful.
Sharnell T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ella R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cody F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Trace B | Online Move In- Rating:
- 5.0
Great storage facility and very helpful staff.
Johnny O | Overall Experience- Rating:
- 4.0
I reserved a 10x10 unit online a couple weeks before my move in date. There was not a 10x10 unit available when I got there. Luke was a great employee and assisted me. He found us 2 5x10 units. I was disappointed though that your system would allow me to reserve something that was not available.
Rochelle B | First Impressions- Rating:
- 5.0
Great service
TERRELL W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KENYADA R | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
KATHRYN S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
bridgett h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vernon H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Hope W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Britnie P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jermaine B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
HERMAN T | Overall Experience- Rating:
- 5.0
Very clean facility. Nice staff.
Michael H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roy S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Raymond H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angella B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mary j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ronald d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRADEN C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert B | Overall Experience- Rating:
- 5.0
Staff is super service oriented. Have been here before and will come again when needed.
Robert B | Overall Experience- Rating:
- 5.0
Great job team I hope you succeed more and more and I promise I will recommend you to everyone I know thank you again
MICHAEL S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kathryn M | Overall Experience- Rating:
- 5.0
Great facility and employees are helpful!
Katherine G | Overall Experience- Rating:
- 5.0
The staff was amazing and extremely helpful!
Tara M | First Impressions- Rating:
- 5.0
Marc made moving in very easy, Irina and Luke made moving out fast and convenient as well
Sekeatha S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jerra B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bente W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Brian L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
craig m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Byron g | Overall Experience- Rating:
- 3.0
I’m having trouble closing out my ticket and was charged double for $89 rental. I need this fixed ASAP. Gwendolyn Johnson
Gwendolyn j | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Angelo L | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
SHMUEL S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Adriana G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Benedict O | Overall Experience- Rating:
- 5.0
Automatic doors to storage facility not working.
Scott V | Overall Experience- Rating:
- 4.0
Really hard to get ahold of someone on the phone for the actual locations other than that everything was excellent.
Tanya K | Overall Experience- Rating:
- 5.0
None
BERTHA W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lashonne K | Overall Experience- Rating:
- 2.0
Pretty disappointed that I moved out just a week or 2 after I paid rent and didn’t get a refund for the time not used. They’ll sure prorate the month when you move in but not refund you when you move out… that’s just poor business.
Gloria C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
charla s | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NIKHIL D | Overall Experience- Rating:
- 5.0
The only thing that was a pain was the alarm system. Even if you put in your code it would still go off. Other than that it was very nice
Kimberly A | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Keith H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javuntae B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bridget T | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
George G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zehra D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicholas T | First Impressions- Rating:
- 4.0
Employees are very helpful and professional.
Thomas A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Katherine G | First Impressions- Rating:
- 5.0
Juan was always helpful and the facility was always clean.
Amber M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Uriel S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dennis W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
MARK C | First Impressions- Rating:
- 5.0
From Day one the Staff was kind and transparent. I LOVED having space 017 near the office, and the restrooms were always clean!! Thank you!!!
Christina H | Overall Experience- Rating:
- 5.0
Online move-in was super simple. It also did not take long to reach someone by phone to ask about other services available at this location. Couldn’t ask for more!
Aaron F | Online Move In- Rating:
- 3.0
The main sliding doors to the storage units is broken & there was all kinds of trash by the inside door.
Kimberly A | First Impressions- Rating:
- 3.0
Other than having problems with the automatic door opening, everything was great.
Gloria C | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Christopher D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHAVON J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHARLES J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ralph P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Chelsea S | Overall Experience- Rating:
- 5.0
I would store here again.
Camille W | Overall Experience- Rating:
- 5.0
Great experience. Second time i have used the storage.
Juan P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shawn G | Overall Experience- Rating:
- 5.0
Great service and friendly people have made our experience a good one.
Katherine G | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Everett R | Overall Experience- Rating:
- 3.0
I had to sweep out the unit
Lucreetia C | First Impressions- Rating:
- 2.0
Unable to contact u haul office without a 20 minute wait time! Assholes!
CARLOS G | Overall Experience- Rating:
- 4.0
Hello, The establishment was above average overall. Unfortunately, I would not recommend this location to friends and family which is also the reason that I moved out due to the damage that the crickets and cicadas leave the storage units. I believe customers should be made aware of and given the choice or opportunity to decide if they want their items to be infested in the storage units. Thank you for allowing me the opportunity to inform you of the problem that customers are experiencing at this location.
Cassandra J | Overall Experience- Rating:
- 5.0
Friendly, helpful staff. Nice facility. Smooth process. Thank you all.
Devin L | Overall Experience- Rating:
- 5.0
The building is very clean!! It was spotless inside and out.
Reynold V | First Impressions- Rating:
- 1.0
The room is fulled with lot of insects and locusts
Kartheek P | Overall Experience- Rating:
- 5.0
Very nice and helpful staff!! Would use U-haul again!!
Terri M | First Impressions- Rating:
- 2.0
You have issues at your store. Juan you are part of tge problem. you never returned calls when I had an issue when I was moving my storage unit out. I was there to puck up truck at 6:30 am was not able to get tge lock off. 2 employees that were moving trucks around tried. They said I would have to wait until 7 until someone opened the store . Well the person was late They did not arrive until 730 no it's been one hr after my pick up time. We were given a different truck never did a check in. We got one storage unit unloaded and went around to unload the one inside. Nope no place to back the truck up because umpty trailers were parked in the spots. Returned the truck at 1230 I asked to speak to tge manager about the mess of the day. Jaun was out somewhere getting a truck. So they said to call him in 45 minutes . I told the lady that my unit was now empty and told her about the situation of not being able to empty the otger unit due to empty trailers . My son left 2 messages and never got a return call. Never got the truck checked in either they said because it was raining. We never got a receipt. Later that day I called the general uhaul number and spoke to a lady. She informed me that if you do nit get the equipment promised you are suppose to get a $50 credit. Interesting that not one oerson working that day mentioned that. She gave me the credit ,sent me a receipt and I told her that my unit was empty. I also asked her to email Jaun that we would like a call back. Again NO RETURN CALL !!!. Then yesterday I got a message from your facility stating you noticed my unit was empty. So I called and spoke either Craig and let him know that he is now the 3rd person I have told my unit is empty. Your communication and customer service needs improvement. I will be expecting some money off when I empty our other unit since it was a HUGE INCONVENIENCE we were not able to do it that day !!! So Jaun you to get it together !!!
Kerry F | Overall Experience- Rating:
- 5.0
Gloria is amazing. She keeps this facilities storage running beautifully. l wouldn’t change a thing about it except for the door to get into storage seems to lag. However like I said, overall amazing experience. Thank you!
KATELYN B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Devin L | First Impressions- Rating:
- 5.0
Juan did a great job helping me get a storage on the 3rd floor.
Michelle B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
felisha d | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ELIZABETH P | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Douglas G | Overall Experience- Rating:
- 4.0
The only issue I had was at the removal of the trailer. The guy removing trailer took my safety pin out of my ball hitch and never put back. I had to drive 10 miles to retrieve. The manager defended his staff initially saying they wouldn't do that then I asked him if the Uhaul staff at the location I picked up from failed to check the pin, then a light came on, was friendly but young and needs experience dealing with customers!
CARLOS G | First Impressions- Rating:
- 5.0
You all are awesome, thanks!
Sonya K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
matadi u | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Angie f | Overall Experience- Rating:
- 5.0
The general manager Katylin was awesome.
KATRINA C | First Impressions- Rating:
- 5.0
Great customer service
ELIZABETH P | First Impressions- Rating:
- 5.0
love this place so much
Thomas V | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
JASON D | Overall Experience- Rating:
- 5.0
Everyone and everything was a great experience. Very helpful and very friendly.
Johnny O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BRIAN M | First Impressions- Rating:
- 5.0
Staff worked quickly and were an engaging group
Jonathan W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Cassandra J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael H | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Noe V | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
GWENDOLYN H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RISHABH K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Leanne B | First Impressions- Rating:
- 5.0
This location is very clean, the employees are okay, and it was easy to get in and out of the locker.
ROBERT C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin C | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Charlene C | First Impressions- Rating:
- 5.0
The front doors had to be forced opened thankfully I had strong men with me I could not have opened them
Michele S | Overall Experience- Rating:
- 5.0
Very helpful staff and clean facility
jorge a | First Impressions- Rating:
- 5.0
Thank you for giving me the size storage that I needed!!
Donna G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jose C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cherilyn D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
laura w | Overall Experience- Rating:
- 5.0
Great storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.
NEIL P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rodolfo H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carlos Y | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DEBORAH D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SHMUEL S | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
PAULA O | Overall Experience- Rating:
- 5.0
Great place
David D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tony A | First Impressions- Rating:
- 5.0
The person assisting me was very professional and helpful.
Larry J | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Mary V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Reagan C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adam T | Overall Experience- Rating:
- 5.0
Justin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.👍🏾
Sharon A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROBERT C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Heather B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerra B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Deon W | First Impressions- Rating:
- 4.0
Only ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn’t run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn’t know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.
Hannah W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lansing D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kevin C | First Impressions- Rating:
- 5.0
So helpful. Thanks so much!
ROBERT C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael L | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Meka S | Overall Experience- Rating:
- 4.0
The actual storage unit could use a lot more light. Almost dark in them.
Bradford v | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Doreen N | First Impressions- Rating:
- 5.0
Very helpful staff and the facility is exceptionally clean.
Timothy E | First Impressions- Rating:
- 5.0
Is there 24 hour access?
William W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Carl T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sarah G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Azhlee Y | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BYRON I | First Impressions- Rating:
- 5.0
Justin was extremely helpful. Great experience.
Tyler T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jerry L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARK L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Erin G | Overall Experience- Rating:
- 5.0
Outstanding and professional personal. Threat everyone with respect and dignity. Thanks.
Rolando L | Overall Experience- Rating:
- 5.0
I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and Carol
Wesley L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TONY K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
terry u | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RODNEY K | First Impressions- Rating:
- 5.0
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Thank You!
Wesley L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angelique H | Overall Experience- Rating:
- 5.0
Very polite and helpful staff took care of all my needs for multiple services!
Melissa W | Overall Experience- Rating:
- 5.0
Very friendly ,great people to do business with very happy with it or everything and the way I was treated
WILLIAM E | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHELLE M | First Impressions- Rating:
- 5.0
Great staff - very helpful!
Katherine G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
YOUNG J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Glenn B | First Impressions- Rating:
- 5.0
We’ve used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!
Karen H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andre W | Overall Experience- Rating:
- 3.0
Rate is too high. Facility and storage spaces could be cleaner.
Mohsen K | Overall Experience- Rating:
- 5.0
Awesome customer service and impeccable facilities. Thank you.
Tabatha L | Overall Experience- Rating:
- 5.0
Smooth transaction!
Jerry L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kathleen W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Keisha T | Overall Experience- Rating:
- 5.0
Love you all location. Anytime I'm in Texas I use you all! Excellent service!
Latoyah M | Overall Experience- Rating:
- 5.0
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!
Brent R | First Impressions- Rating:
- 5.0
Awsome staff recommend to family and friends
Wesley L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michele S | First Impressions- Rating:
- 5.0
Thank you for keeping my belongings safe!!
DIANE O | Overall Experience- Rating:
- 5.0
Great people!! Good prices. Thanks for safely storing my stuff for a year.
Lyndie L | Overall Experience- Rating:
- 5.0
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, gracias
Jose C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
EDDIE G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Antwan R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Christopher M | Overall Experience- Rating:
- 2.0
The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.
Steven P | First Impressions- Rating:
- 5.0
It is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.
GREGORY A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ASHLEY B | Overall Experience- Rating:
- 5.0
Easily accessed, clean and secure.
Karen H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stephen M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marian P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Javier S | First Impressions- Rating:
- 3.0
Key pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.
WILLIAM W | Overall Experience- Rating:
- 1.0
I rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn't
KEVIN D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
YOUNG J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeremy T | Overall Experience- Rating:
- 5.0
Awesome.. give raises
Marc J | Overall Experience- Rating:
- 2.0
During our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.
Gregory P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
lisa k | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW T | First Impressions- Rating:
- 4.0
Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpful
Scott S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carlos C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Hisham S | Overall Experience- Rating:
- 2.0
I had a unit there for close to 7 years. I was happy for the first 2-3 years. Then they did a fire inspection and update of the building that required our lock key left at the office until it was complete. It took forever and it was a pain to go to the office to key my key each time I needed to go into my unit. This June I was late on my payment for the 1st time in all these years because I was out of state at the time and payment was overlooked. I got charged $30 in late fees! They also locked my unit. I went to clean out my unit a couple of weeks after got back in town. I had already made the late payment and the lock was still on there. I had to go to the office to get it removed. The past few times I've been in the office it has been a long wait for assistance because there is only one person working the counter. Plus, I have been unable to get the location on the phone. Keep getting a main location automated system. Very frustrating experience the past 3 years. Glad I am all moved out as of July 15, 2021.
JILLIAN M | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Kimberly D | Overall Experience- Rating:
- 5.0
First class operation and Lane was the best… All the employees were awesome no complaints here… Excellent…!
James L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
david V | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CRAIG G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rodolfo H | First Impressions- Rating:
- 5.0
Brooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.
David G | First Impressions- Rating:
- 5.0
U-Haul has the best customer service The best friendly employees I can recommend U-Haul 💯 % 👍🏻 Thank you so much U-Haul employees ⭐️⭐️⭐️⭐️⭐️
Maria R | First Impressions- Rating:
- 5.0
Recomiendo U-Haul Para todos y cada uno de los servicios ofrecidos por ellos. Y el personal con una excelente calidad en el servicio al cliente. ⭐️⭐️⭐️⭐️⭐️ Muchas gracias por su excelente servicio.
Maria R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mollie l | Overall Experience- Rating:
- 5.0
Awesome experience, team was very helpful! Im happy to have a storage.
Daniel L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SANDRA W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michele H | Overall Experience- Rating:
- 1.0
I started my relationship in September of 2020 the Managemet was Courteous and friendly I’ve only been greeted one time in the front office since May 2021 Furthermore the entire storage unit that I thought was climate control the entire building smells of mildew therefore I will be submitting a claim because my sofa is ruined and damaged from the smell of mildew which the whole building smells like that it never smelt like that before as in when I started there up until around May of this year No I wouldn’t recommend to anyone that cares about the things they have worked hard for to be stored at this LOC!
JOANN M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Thaddeus G | Overall Experience- Rating:
- 5.0
Awesome
WESLEY R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
christopher s | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
poppeye n | Overall Experience- Rating:
- 3.0
The storage facility was fine however, there are so many Uhaul trucks that it is difficult to get to it and the staff drives dangerously fast with the trucks when they move them.
Maria S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
David G | Overall Experience- Rating:
- 5.0
The manager Lane was amazing to Work with. I’ll send everyone there.
Ted F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
david c | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vijay S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sara S | Overall Experience- Rating:
- 3.0
It was not lite but I only went in during the day.
PHILLIP T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ruben R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Camilla G | First Impressions- Rating:
- 5.0
I had my storage unit for 5 years. No issues.
RENEE F | Overall Experience- Rating:
- 5.0
Great assistance from everyone. Professional and friendly.
Jan S | First Impressions- Rating:
- 4.0
The parking situation was a little annoying. Employee was parked in the loading zone and we had to wait a while until they were available to move their vehicle
Maria S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RICHARD P | Overall Experience- Rating:
- 5.0
Lane Cox was very polite courteous and super professional, and his staff who checked me in and out went above and beyond the services provided at Frisco Prosper uhaul. This was a great experience beings it was the first time I had rented from Uhaul. No doubt in my mind this is the place to go and will highly recommend Lane Cox and company to all in the future. Thx for all your help. Jim Lutz & family.
James L | First Impressions- Rating:
- 5.0
Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.
CHRISTINE H | First Impressions- Rating:
- 5.0
Dry helpful people at this location
TONY K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ruben s | First Impressions- Rating:
- 1.0
I reserved and paid for a unit online that was supposed to be move in ready with a lock in the unit. When I arrived the door to access the facility was broken and no lock was inside my unit. I couldn’t secure my belongings and had to make other arrangements. I called the next day and was on hold for over 45 minutes. Had to go into the facility to cancel my order and they were severely understaffed. Too many other storage facilities around to risk your belongings at this place.
Gene S | Online Move In- Rating:
- 5.0
Awesome staff and facilities. Had three storage units there and felt like home
Chris G | Overall Experience- Rating:
- 4.0
Just having problem on the elevator keep on stop working
Jaypee m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward M | Overall Experience- Rating:
- 5.0
Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.
David S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
YOKESHIA C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Anthony W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kanita S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kanita S | Overall Experience- Rating:
- 5.0
Great customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask me
Marc J | First Impressions- Rating:
- 5.0
All very easy to get unit and move into the unit.
Mary E | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Travis F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DANIEL T | First Impressions- Rating:
- 4.0
For AC storage spaces- need to keep an eye on thermostat.
Sophia S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Matthew C | Overall Experience- Rating:
- 5.0
Overall. friendly people and great customer service . Storage building was always clean and accessible.
Alejandro R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kj j | Overall Experience- Rating:
- 2.0
I could never reach the facility by phine, I always had to drive to facility to get questions or concerns handled. Even calling Josh Snead, manager, on his cell brought NO response. He did not answer and never returned the calls. Only one outside keypad was operable and if there was an issue with it, call help button produced no results, so was hesitant to go after hours
ellen b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carlton J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jaypee m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Durant G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MELODY K | Overall Experience- Rating:
- 5.0
Excellent service, friendly staff. Very professional.
STEVEN T | First Impressions- Rating:
- 5.0
Very nice facility, friendly and helpful staff. Great experience.
David B | First Impressions- Rating:
- 5.0
Great experience!!
Aikken L | Overall Experience- Rating:
- 5.0
Great staff and outstanding customer service. They were extremely helpful.
Abubakarr C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cynthia T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JIM W | Overall Experience- Rating:
- 5.0
Great place to keep my possession stored.
BEAR S | Overall Experience- Rating:
- 5.0
Josh does a great job running this facility!!!
BILLY R | Overall Experience- Rating:
- 5.0
Thank you
Melinda F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ILIR D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yongsoo K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Chandra A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KATHERINE K | Overall Experience- Rating:
- 5.0
Friendly staff helpful. Good lighting safe place great location highly recommend to all
Naomi P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WALTER M | First Impressions- Rating:
- 5.0
The lady who helped me was great! I'm sorry that I don't remember her name.
Thomas A | First Impressions- Rating:
- 5.0
Staff were always friendly and helpful. The storage unit was clean and very useful for the time we needed it. Thank you!
Timothy H | Overall Experience- Rating:
- 5.0
The staff has always been helpful and easy to work with.
Greg J | Overall Experience- Rating:
- 3.0
I have an average rating because I reserved a 10x15 storage unit online for $154. When I got there I was told they didn’t have that unit and I would have to go on the third floor for $179. That’s not good business.
Brian H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
AMANDA M | First Impressions- Rating:
- 5.0
Professional and helpful staff.
Suhayb K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tri S | Overall Experience- Rating:
- 5.0
Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.
DARLENE W | First Impressions- Rating:
- 5.0
Amazing staff! The best customer service I’ve ever experienced at a U-haul!!
karina c | First Impressions- Rating:
- 5.0
Perfect thanjs
Grace H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BILLY R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DAWN B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
richard r | Overall Experience- Rating:
- 1.0
Moved all my belongings out of my unit and closed my rental agreement in November 2020. A month later the manger left me a voicemail stating they found a lock on the unit I was renting so they reopened the unit under my name. The fact that this can even be done is just crazy. Several calls to them to correct the issue but the manger was never available and the help desk said they would leave a message for him to call me back. March 30th 2021 - I finally receive a call back from U-Haul but only because I haven’t paid my “rent”. I explained my situation for the 10th time. Never received an apology but it appears the unit is finally closed out of my name... for now.
Nicholas A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ANGELA H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Thaddeus G | First Impressions- Rating:
- 5.0
Extremely professional and exceptional staff. The entire truck and storage rental/usage experience was very positive. Outstanding!!!
Luis C | Overall Experience- Rating:
- 5.0
Quick in and out. Staff was helpful and amazing.
Suhayb K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Todd H | Overall Experience- Rating:
- 5.0
Josh Snead is what all UHAUL’s should have to compliment the Business, he goes above and beyond the expectations for us loyal customers. I will always use UHAUL because of employees like Joshua Snead
cristy w | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ross G | First Impressions- Rating:
- 5.0
Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.
Kelly B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Greg J | First Impressions- Rating:
- 5.0
The staff were very friendly and helpful, and took time to make sure that all of my questions were answered, and that I knew how to access the storage unit after business hours.
Timothy H | First Impressions- Rating:
- 5.0
I have been a loyal customer of Prosper Uhaul for almost two years..The staff have always gone above and beyond to ensure that I receive the best customer for each experience..Ive moved twice and had a storage during my time with Uhaul of Prosper and I recommend them highly
Latrisha L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ellen b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lindsey G | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
LISA W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kevin L | Overall Experience- Rating:
- 5.0
Great customer service, the lady was helpful and professional.
Abubakarr C | First Impressions- Rating:
- 3.0
Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.
BRIAN J | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Keith R | Overall Experience- Rating:
- 1.0
Management is a joke. Dont waste your time this location. Dont use uhaul period because they do nothing to assist you in complaint process other than to apologize
MONICA F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ayesha S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gentry C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
THOMAS R | Overall Experience- Rating:
- 5.0
greatest service ever!!
erfan e | Overall Experience- Rating:
- 5.0
The girl that checked us in was friendly and helpful.
Vanessa M | First Impressions- Rating:
- 5.0
The woman who helped me move in could not have been more helpful! She was awesome! Helped me get into the building, find my unit, got my lock for me and brought it back to me all with a smile on her face. She was so kind and I was so grateful for the easy move in experience! 10/10 would recommend to friends this particular facility!
Kimberly S | Online Move In- Rating:
- 5.0
Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.
Steven R | Online Move In- Rating:
- 4.0
Josh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort 😌 Thank you again for all of your help! Genia B.
Genia B | Overall Experience- Rating:
- 5.0
Very Clean and secure
Jason S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
mark b | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kristi C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kwanza A | Online Move In- Rating:
- 4.0
The Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.
DENISE P | Overall Experience- Rating:
- 5.0
The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I’ve been to.
Alan F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lucille P | First Impressions- Rating:
- 5.0
Great experience
Reggie B | First Impressions- Rating:
- 5.0
My experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.
Tim R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CaPrea W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
FRANK M | First Impressions- Rating:
- 5.0
Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.
Al M | First Impressions- Rating:
- 1.0
Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don’t remember being attended like this before.
Vinicius P | First Impressions- Rating:
- 3.0
Two primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get service
Steve M | Overall Experience- Rating:
- 5.0
Mr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!
Luis C | First Impressions- Rating:
- 5.0
Josh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I’ve used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.
Bobby S | Overall Experience- Rating:
- 5.0
Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.
Savvas L | First Impressions- Rating:
- 5.0
My only problem is tat the rent is too high.
Randy B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRANDON M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Richard A | First Impressions- Rating:
- 5.0
The young lady was very knowledgeable,and very nice
Richard P | Overall Experience- Rating:
- 5.0
Top notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.
Patrick H | Overall Experience- Rating:
- 2.0
I don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.
Chandra A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Yanina A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Clay R | Overall Experience- Rating:
- 5.0
Great Customer Service. Employees always willing to help.
Heather B | Overall Experience- Rating:
- 5.0
GOOD JOB OVER THE YEARS KEEP UP THE JOB
CRAIG M | Overall Experience- Rating:
- 5.0
Thanks for all your help. Made my move to Texas easy
Omar G | Overall Experience- Rating:
- 5.0
The staff was very friendly and helpful.
Bobby S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gary C | First Impressions- Rating:
- 5.0
I rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Thanks.
kent k | Overall Experience- Rating:
- 5.0
Great location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.
Scott K | Overall Experience- Rating:
- 5.0
The General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil Chapman
PHILIP C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Derrick T | Overall Experience- Rating:
- 5.0
This is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpful
CAROL A | First Impressions- Rating:
- 5.0
Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.
Christopher M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Roderick W | Overall Experience- Rating:
- 5.0
I was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.
Sushma J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PETER G | First Impressions- Rating:
- 5.0
Anna Lewis was really kind, helpful, and provided a professional experience. She ensured that we had everything we needed and even walked us to our storage unit. Also the manager on-site also helped me fix some lighting issues that I could not figure out on my trailer. God Bless!
joshua m | Overall Experience- Rating:
- 2.0
On Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move cars
Steve M | First Impressions- Rating:
- 5.0
Josh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!
Kendrick S | First Impressions- Rating:
- 3.0
Move in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn’t do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.
Ashley S | Online Move In- Rating:
- 5.0
My pin wouldn’t let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.
Creniques E | First Impressions- Rating:
- 5.0
The office staff and the cleaning staff were all so friendly and helpful.
Robert H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rachelle C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Candace W | First Impressions- Rating:
- 5.0
By looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!
JENNIFER F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kelly P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marc b | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sherrie D | Overall Experience- Rating:
- 5.0
Josh S. Is AMAZING! He went above and beyond to help us. This was the best customer service I have EVER experienced. He took his time to help us and found us the most convenient place to park the truck for an easy move in. He’s a wonderful asset to your team!
LEVI P | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Belinda M | Overall Experience- Rating:
- 2.0
There was a long line and I was next so the kid working asked me what I wanted and when I told him I was closing my unit, he said just give me the number. I did and the auto payment hit anyone a few days later. I called but got someone who is not at that store and she took a message. I went into the store and was given a receipt that says it was reversed but it still hit my account. I should have gotten my refund plus a pro rated refund for the prior month of a few days, but you have many broken processes
Rich L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charlotte k | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STEPHANIE T | Online Move In- Rating:
- 1.0
I closed my account in person on Feb 17, 2020. On Feb 23rd I was later charged for the unit I was no longer using. On Feb 24th, I emailed the branch manager notifying them that I had closed my account a week earlier and disputed the charge with my credit card company. I received no response. On March 23rd, I was charged again. I went to the U-haul website and closed my account again and disputed the charge with my credit card company again. On April 2nd, I received a late notice from the branch about my failure to pay for the storage unit and notification that I was being charged a $15.00 late fee. I again emailed the branch manager the above information and didn’t receive a response. I am extremely disappointed with the branch’s account management and will never use U-Haul Moving & Storage of Frisco Prosper again. They have lost me as a customer forever. Please feel free to use this feedback directly with the branch so they can learn from this incident.
Kayla W | Overall Experience- Rating:
- 5.0
The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.
jerry c | First Impressions- Rating:
- 5.0
Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Thank you!
Bailey D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
kent h | Overall Experience- Rating:
- 5.0
Your staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!
ZSANINE S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Albert T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DONNA M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ryan H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kisha R | First Impressions- Rating:
- 3.0
I would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn’t move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.
Alex O | Overall Experience- Rating:
- 5.0
The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.
Pamela H | First Impressions- Rating:
- 5.0
Phenomenal and awesome service. No issues at all. 👍🏾
Randall C | Overall Experience- Rating:
- 5.0
Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.
Candice R | First Impressions- Rating:
- 5.0
Great customer service!
Lauren G | Overall Experience- Rating:
- 5.0
I felt safe leaving my things here while I was out of the country.
kelly F | Overall Experience- Rating:
- 4.0
The cost for my 10X15 unit ($174.50) was in excess of the cost advertised in the office ($134.50 est.). I moved storage facilities for two reason, primarily cost and then location to my home...
RON C | Overall Experience- Rating:
- 5.0
very friendly and capable assistant manager (Josh Snead)
Darwin S | First Impressions- Rating:
- 1.0
I MOVED OUT ON 11-3-2019 NOT 12-27-2019
Dedorah W | Overall Experience- Rating:
- 4.0
The facility was always clean and well lit.
Robert B | Overall Experience- Rating:
- 5.0
Staff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.
Jessica A | First Impressions- Rating:
- 5.0
Great team at this location. Always helpful and efficient. Keep up the great work.
Gary T | Overall Experience- Rating:
- 5.0
Rental experience went perfect, but haven’t actually moved anything in yet.
James M | First Impressions- Rating:
- 5.0
Nice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.
Gary T | First Impressions- Rating:
- 5.0
Everything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.
Katelyn B | First Impressions- Rating:
- 5.0
Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.
David P | First Impressions- Rating:
- 4.0
The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.
john W | First Impressions- Rating:
- 4.0
Customer service was awesome. Location of storage space ideal! Thanks for the help
ani'ya b | First Impressions- Rating:
- 2.0
Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.
Valerie J | Overall Experience- Rating:
- 5.0
Nice
Randall K | Overall Experience- Rating:
- 5.0
i received great help
CLARENCE W | First Impressions- Rating:
- 4.0
Very friendly and there to help Customer Service there to help and serve
brenda s | Overall Experience- Rating:
- 5.0
Great staff!
Thomas S | Overall Experience- Rating:
- 1.0
The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.
Stephanie R | Overall Experience- Rating:
- 5.0
Very prompt and courteous service
Glenda R | First Impressions- Rating:
- 5.0
We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.
Robert K | Overall Experience- Rating:
- 5.0
Fast and easy
Christopher D | First Impressions- Rating:
- 4.0
The reason why it wasn’t excellent because the truck was in bad shape. Need an alignment.
Tavarus T | Overall Experience- Rating:
- 5.0
Great service.
will p | Overall Experience- Rating:
- 5.0
N
David M | Overall Experience- Rating:
- 5.0
Joshua was Awesome...😊🙏🏻
BEAR S | First Impressions- Rating:
- 5.0
Nice people and convient location.
Jacquelyn H | First Impressions- Rating:
- 2.0
Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13.5X10 and not 15x10.
Christina P | First Impressions- Rating:
- 5.0
Great customer services from all personal.
will p | First Impressions- Rating:
- 5.0
Great service easy getting rental set up
Thomas S | First Impressions- Rating:
- 5.0
Great customer service!
Tim A | First Impressions- Rating:
- 5.0
My total experience was great.
John F | Overall Experience- Rating:
- 5.0
The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. 👏👏
melvin j | First Impressions- Rating:
- 3.0
Unit I wanted wasn’t available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.
Valerie J | First Impressions- Rating:
- 4.0
The clerk was nice and helpful.
KATHERINE H | First Impressions- Rating:
- 5.0
N/A
ERIC C | Overall Experience- Rating:
- 5.0
Paving the parking areas was a significant and much needed improvement.
Phil K | Overall Experience- Rating:
- 5.0
Request a 20% discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage Unit
Denise s | Overall Experience- Rating:
- 4.0
I was treat.nice quick.
Joe L | First Impressions- Rating:
- 5.0
We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experience
Cameron Y | Overall Experience- Rating:
- 5.0
You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.
pat s | Overall Experience- Rating:
- 5.0
Clean area and friendly staff
Gerrit M | Overall Experience- Rating:
- 5.0
Professional and friendly staff. Clean and well maintained vehicles.
LARRY M | Overall Experience- Rating:
- 5.0
I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TY
BERNARD B | Overall Experience- Rating:
- 5.0
Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.
Sushma J | First Impressions- Rating:
- 5.0
Everything was terrific! Easy access and everyone was so friendly and helpful!
Beth S | Overall Experience- Rating:
- 5.0
Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.
Ruben P | Overall Experience- Rating:
- 5.0
Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas
Genia B | First Impressions- Rating:
- 4.0
Great Service!
James H | Overall Experience- Rating:
- 4.0
My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.
Roy M | First Impressions- Rating:
- 5.0
This is actually my second time st this location! Best one by far!
Laci A | Overall Experience- Rating:
- 5.0
They were wonderful to work with! Highly recommend using this company.
Mary S | First Impressions- Rating:
- 5.0
I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn’t. This eased my mind greatly on how quick the staff responded.
kelly w | First Impressions- Rating:
- 5.0
Great help and good customer service
anissa s | First Impressions- Rating:
- 5.0
The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.
Timithy C | First Impressions- Rating:
- 5.0
The entire staff was professional, courteous, and very helpful.
Jorge S | First Impressions- Rating:
- 5.0
I honestly didn’t get anyone’s names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.
Laci A | First Impressions- Rating:
- 5.0
Excellent customer service and clean place
Saleem P | Overall Experience- Rating:
- 5.0
GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.
Jon L | First Impressions- Rating:
- 5.0
All was as expected, excellent storage facility.
Mark E | Overall Experience- Rating:
- 2.0
The manager is impossible to contact and does not return emails.
Sarah S | Overall Experience- Rating:
- 4.0
There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.
eric f | Overall Experience- Rating:
- 1.0
Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cutters
HENRY S | First Impressions- Rating:
- 1.0
Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as secur
HENRY S | Overall Experience- Rating:
- 5.0
The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scary
CAROLYN W | Overall Experience- Rating:
- 5.0
The whole process was easy and quick. I was pleasantly surprised.
michelle h | Reservation- Rating:
- 5.0
Helpful associates
Lavader S | Overall Experience- Rating:
- 5.0
Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.
Richard T | Overall Experience- Rating:
- 5.0
N/A
gregg p | Overall Experience- Rating:
- 5.0
The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.
Abbey P | Overall Experience- Rating:
- 3.0
Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.
Sonja S | Overall Experience- Rating:
- 1.0
Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rules
Lucy C | Overall Experience- Rating:
- 4.0
I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5.5 months. No coupons ,no discounts
Denise s | Reservation- Rating:
- 5.0
Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15,000 miles on it. Very accommodating on both ends.
Trini H | Reservation- Rating:
- 4.0
Everything was excellent except: Gravel driveway with potholes.
RONALD B | Overall Experience- Rating:
- 4.0
Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.
DIANE O | Reservation- Rating:
- 5.0
I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..
DEBORAH S | Overall Experience- Rating:
- 5.0
Brain and staff are great customer advocates and seek to provide excellent service and succeed.
Arnold M | Reservation- Rating:
- 5.0
Very professional even while under construction
kim p | Overall Experience- Rating:
- 2.0
I asked the Manager to call me and they never did. If you want to knownthe second reason I won’t refer please feel free to give me a call.
Jamer S | Overall Experience- Rating:
- 2.0
In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.
KRISTY R | Overall Experience- Rating:
- 5.0
Overall a great experience
Mike H | Overall Experience- Rating:
- 5.0
Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.
Libby M | Overall Experience- Rating:
- 5.0
The service was excellent and the staff was very helpful
Elischa B | Overall Experience- Rating:
- 5.0
Very courteous and efficient .
Lavader S | Reservation- Rating:
- 5.0
The staff in this particular facility is very friendly.
Graciela S | Overall Experience- Rating:
- 5.0
Great location!
Ursula S | Overall Experience- Rating:
- 4.0
Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.
NANCY G | Overall Experience- Rating:
- 4.0
The woman who helped me was very helpful
Brenda A | Reservation- Rating:
- 5.0
The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.
Dana W | Overall Experience- Rating:
- 4.0
Thank you
tayna t | Overall Experience- Rating:
- 5.0
The staff really helped me on the move out process. Thanks!
JEFF Y | Overall Experience- Rating:
- 5.0
Convenient and we will go back.
Larry M | Overall Experience- Rating:
- 5.0
Great facility
Jerome S | Overall Experience- Rating:
- 2.0
air conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.
Antoinette R | Overall Experience- Rating:
- 5.0
We had a great experience. Thanks. Tony
TONY A | Overall Experience- Rating:
- 5.0
Pleasent experience , very helpful staff
DIAMOND S | Overall Experience- Rating:
- 5.0
This is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.
Mary H | Overall Experience- Rating:
- 5.0
Very convenient and great location.
Bill P | Overall Experience- Rating:
- 5.0
Everything was great doing my stay from Dec to June.
Georgetta M | Overall Experience- Rating:
- 3.0
I was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.
KAREN C | Overall Experience- Rating:
- 5.0
I think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.
John H | Overall Experience- Rating:
- 5.0
Excellent, no problems.
ANTHONY D | Overall Experience- Rating:
- 5.0
Great location. Workers were always helpful and knowledgeable.
David T | Overall Experience- Rating:
- 4.0
The staff at this location were very helpful
TATYANA G | Overall Experience- Rating:
- 5.0
N/A
Joshua G | Overall Experience- Rating:
- 5.0
The staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.
Dede M | Overall Experience- Rating:
- 5.0
Excellent
JODY E | Overall ExperienceAdditional Services at this Location
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