Customer Reviews for U-Haul Moving & Storage of Prosper Frisco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Prosper Frisco
Overall the staff was friendly and helpful. We had to use a 26 foot truck to store some of our things and the schedule team was very understanding when we had to extend it for a few days. Also, one of the managers, I think his name was Dillan, went out of his way to help us get our storage unit and truck set up.
The ac did not work very well. But all in all a very easy experience.
Rented trucks 3x over the course of 3 months and always had my truck reservation ready to go. As well, I appreciated the follow up call to confirm my reservation a day or so before pick up.
As mentioned in a separate rating, this location was awesome! They were very friendly and VERY helpful! Outstanding staff and management!
We dealt with 3 different Uhaul locations related to our move and by far, the Prosper Uhaul location was our best experience. The staff is amazing and very very helpful!
Nothing I can tell...it was easy in easy out!
Wish I had mentioned I put well above and beyond in gas!!!
Excellent!!!! Best Uhaul in the state of TX. Great customer service from Irina and Brads entire staff.
Tommy & Sons Movers
I am protesting the cost of this trailer, I have one cost in writing but was charged additional cost when I picked up my trailer. I will file a protest with Discover. Also my trailer pick up store was at the wrong location---this cost me lost time an 20 miles of driving in the wrong direction. Call me to discuss, I am a 40 year customer, Ken Cook 972-838-7151.
The people at this location were terrific. Thanks for making it quick and easy.
I appreciate that your service department gets you in and out quite quickly and efficiently.
Second time to rent 9' cargo van + dolly for campus dorm move-in or -out. Very positive experience both times. No complaints. ??
After closing out my unit I continued to receive billing despite many assurances by staff that that unit was closed out.
Windshield was covered with bugs as was the exterior. It should be cleaned before delivery. At pickup, original reservation details were not known and they tried to offer significantly different details that would have been more expensive. When I pushed back, was told "we never know what the guys at the reservation center promise."
ii arrived to my home in the late hours and started to unload my belongings but the cargo trailer door was jamed since the load shifted. Next day I went to the usual location and met with Scott who was very helpful in helping dislodge the jammed door. Mr. Scott was very friendly and professional and went beyond his duties to help me obtain my belongings without any damage. U haul employees are the best. Thank u
Excellent except water got in during our massive rain storm which ruined an album of professional pictures. No other damage, so perhaps it was the dampness from all the rain. Staff were great!
Staff was great, but computer system had incorrect information for check-in and return. GIGO. Thanks!~
Rock driveway needs maintenance.
excellent customer service
Everything went as expected, great service.
Have correct signage up. For example, if people are supposed to park in one area while they have Uhaul trucks, putting "1 hour parking only" is not helpful and causes confusion. Placing signs that instruct people to drive to an area and remain with their equipment and wait for staff isn't helpful either, if the staff haven't been instructed that customers will be sitting in their trucks and waiting for them.
The only problem was the trailer had a tire that was leaking air. When I checked it it had 17psi. I had to take it to another Uhaul dealer to get a new tire put on it.
Just continue being polite an helpful. Your staff is very knowledgeable and answered all my questions. Overall I was a very satisfied customer! Thanks Uhaul Prosper Frisco! Keep up the Great work!
The service was excellent and prompt for what I needed in such a short time period. Great Job to everyone at Hwy 380 in Prosper Texas. :)
This is a great location, would like to see the gravel replaced with a true paved parking area.
very satisfied with the facility.
mold on several pieces of furniture. dead rat in the unit and rat droppings everywhere.
Pave the parking area, very rough and rocky now.
No issues with service! Was a great experience!
The service on site was wonderful. The service by phone was terrible. I was hung up on after relaying my credit card information, and no one would tell me the name of the person who had taken my information and hung up on me.
No improvement needed - the young lady that helped me was outstanding! She was super helpful and kind.
This location and Brad Cullen is a con artist and horrible. He has lies on several occasions about my truck rental, revised my original contract with lies, as well as picked up a truck that I was given verbal permission to keep with my entire home in the truck and is still holding my items worth over $30K for a $500 rental balance he claims I owe which is incorrect as well. He has violated their policies, the law, and anything else imaginable and he will NOT get away with this theft!! This has been the most stressful, horrible, and down right low down experience me and my family has ever had to experience. We have nothing and I have 2 kids getting ready for school, one just graduated & one going to 4th grade. A lot of important documents that are needed, clothing, just our entire life is being held by this horrible person!! He has admitted to knowingly knowing he cannot touch my items but aspired and hired moving company I am told, "Professional Movers" to put my things in a storage unit. I don't know if my items were broken, anything stolen, bugs on them or what at this point!! It has been 2 weeks of trying to deal with this horrible situation and this is NOT OVER!!
The person that helped me was wonderful, very accommodating.
The girl who helped us did a great job (I can't remember her name), but her coworkers seemed unhelpful to each other and to guests.
You have awesome customer service at location, it was great fast easy to get into my storage. Employee was great.
U haul coast me 60 miles of my dicing by twice not honoring the cobras. I fee50.000 in fuel and mules. Not very happy. Will go to budget next t ome because of it.
Excellent customer service. Very nice building and employees.
I can`t say enough how smoothly our whole storage experience went! The staff was wonderful!
I was given a truck that had a loud grinding noise when turning, and squealing brakes. I'm not referring to the sound of the hydralic brakes, but rather the sound squealing sound breaks make when they are almost out. Upon parking in front of my home, I noticed liquid leaking from the truck. It was greasy and smelled like either oil or transmission fluid. It was not water. I phoned UHaul and Tiffany Odom answered. She was rude and told me they were closing shortly and would not bring me another truck. She said she would call roadside assistance to see "if there was really anything wrong with the truck". I asked her if I would be able to get another truck from roadside assistance if they deemed the truck unfit. She said not until the next working day. I told her I needed the truck then, as I had paid helpers standing on the driveway waiting for me. She informed me if I could get there before she closed, she would give me another truck, but I'd better hurry. I drove immediately out and received another truck that didn't make inappropriate noises. She did not apologize for my inconvenience, and when we transferred rented equipment from the back of the faulty truck to the new one, I noticed she hadn't included my appliance dolly that she charged me for when she gave me the faulty truck. Her incompetence cost me $120 in labor fees for the workers waiting for me while I corrected her mistake. I move frequently, but I won't be using UHaul again without some type of compensation. The paperwork on my rental can confirm the truck exchange.
The employees at the Prosper location are rude and unhelpful. I will NEVER rent from them again.
Also, as soon as my move is complete, I will NEVER rent from U-Haul again!!! I have had an awful experience with your horrible company.
Great experience. Friendly and helpful staff.
We got there and when the first employee who was very unfriendly and completely in helpful, went to hook up our truck to the trailer we were told that they could not getvthectrailed lights to world so we were told it was a problem with our truck. We tried to explain that we had hustvtaken our boat out that previous weekend and all the trailer lights worked fine he told us that it was not his equipment it was our trucks fault. Needless to say we tried to find someone to look at the truck at 1:30 pm on a Friday after several calls we finally found out the Uhaul on 380 in McKinney had a tech on site that could look at the truck. We had to go to the quick car on Preston in Celina to find this outvapparently the guy at the Uhaul in prosper was totally unaware thstvthatvuhaul had someone that could help so we drove to the other Uhaul store on 380 in McKinney and discovered that there was nothing wrig with the truck it was something at that Uhaul store. The tech tried to let us switch and pick up the trailer there but since we had completed the paper work we could not do it so we had to go back to the Uhaul in Prosper. We found out the extension plug for the lights to operate the trailer was faulty. If the first employee (who obviously did not want to be at work that day) would have checked this the entire issue could have been avoided. We have now wasted close to 2 hours. We were talking furniture to my daughter in medical school and had to drive all the way to Iowa. Needless to say this delay caused us 2 hour delay and pushed our departure date back so we had to leave so late glee had to reschedule our hotel plans.
The entire UHaul experience from start to finish was horrible. I can't think of anything good to say about it other than "it's over."
We were there at 7:05 to pick-up a trailer and were out of there shortly, fast - efficient - thorough - and I could see they checked out the trailer for us and made sure we were hooked up safely etc... Best experience at a U-Haul ever.
I was very upset with the online reservation system, it didn't take anything that I requested into consideration, it was like it just picked up on the date and then randomly assigned me a truck and time.
Anna, the lady that helped me get it sorted, was amazing! I was so thankful for her, even though they didn't have what I wanted and I have to drive to Dallas to pick the truck.
Check in took a few extra minutes. No one came out to us right away. There was no one else checking in equipment at time.
The people working in the front office were not very attentive. They were very unprofessional and not focused on customer service. The gentleman that helped me connect the trailer was very helpful.
Drop off was very convenient and quick!
My total experience was horrible. My preferred location was changed and I had to drive 40 miles roundtrip to get the trailer compared to 8. Also, I was never notified. Supposedly the text message didn't go through and no one called to let me know. It's a good thing U-Haul is almost a monopoly because if there was an alternate choice I would be using them.
This location is great. It is newer and a full service location. They make dropping off the trucks very user friendly. There is lots of room for parking for normal cars and the store inside has all you could need. Everyone working here was extremely friendly, welcoming, and knowledgeable. Highly recommend using this location!
The manager Brad Cullen was great , he went beyond the call of duty . But I ordered my truck at north Plano off 121 and had a horrible experience . And when you call a store your waiting forever on the phone and usually goes to a main phone answering station or your hung up .
Quick and professional service.
Customer service was ok but not fantastic, which to me is a reflection of management.
Many thanks to the best UHaul location it TX thank u team Prosper
Tommy & Sons Movers
I ignore logistics and go out of my way to rent at this the Prosper location run by Brad! Fantastic experience every time!
Tommy & Sons Movers
EXCELLENT location the best UHAUL location in TX
Tommy & Sons Movers
Brad, Morgan, Irena and the rest of the allstar team! Best place to rent a truck in all of TX.
Tommy & Sons Movers
Dylan Leo gave great customer service. He made a stressful situation of moving easier.
Give all the people a raise, they did an excellent job.
Could not ask for better service, wish all companies could be trusted like U-Haul.
I am 66 years old and really appreciated the help that the employee's provided.
Keep up the good work, and keep your prices for service that are fair.
Long waits. Staff commenting they're too busy, as if the customers aren't busy.
Prosper is a nice example of combining everything.
Dylan was so helpful... I will remember this.
I was charged $5.00 for furniture pads that I did not rent, ask for, or need. There were no furniture pads in the truck and the guy asked me about my furniture pads and I told him that I did not rent any furniture pads. Then I get home and am looking at the receipt and I was charged $5.00 for furniture pads???
This location and lady who waited on me were great as always!! Glad you are in Prosper!
This vehicle was very dirty and had bird poop all over the windshield. I also DO NOT like the fuel policy, i.e. bring it back with the same amount of fuel you left with. It leaves it up to guesswork and I ended up paying for more gas than I used. It should be full when rented and full when returned. Van was not clean inside or out, dissapointed with it's condition.
We requested at last minute for a different drop off location and was denied.traffic back to Prosper was horrible.
The lady at the counter was very friendly and helpful
Dropped off after hours so I didn't interact with any staff
Never had a problem here. Good job.
Everything was great the staff was courteous and helpful. They knew what they were doing. My only complaint was the truck i got said it was full. I drove 22 miles and went to put gas in it, should have maybe took 15 dollars at max being 6 gallons, but took 30 dollars which is 12 gallons of gas like wtf. So my gas gauge was broken i told the employees they said they would check into it. Overall a great experience just semi faulty gas gauge.
The particular person that helped me was just not friendly. But I don't think your company really cares about that! He didn't really explain himself, so I was confused when went through the first part of leasing the truck.
Had some problems but they did help fix everything
There was only one person in the front getting the people checked out. He was fast, but a second person would have had us out right away.
Very courteous and professional staff at this location. Was very impressed.
Returned truck 2 days early and was charged for 4 days wouldn't refund for early rental return.
The truck I rented was very old and very banged up. At every light I stopped I thought it was going to break down. The guy I dropped it with said it was due for retirement.
The staff was so very helpful every time. Dylan Brad outstanding!
Wonderful experience, facilities were spotless easy to use.
Staff was courteous prompt whenever I had questions or needs.
The employees were very helpful and this location had everything we needed.
The fuel gauge on the truck was a little nuts. It would show different levels as you drove down the road.
Very well run facility. They made things quick and easy.
I was confused about the final price, because the truck I rented online could only be used locally (I was going from McKinney to Austin). Because they had no other available trucks, I had to go to Prosper. The price of the Prosper truck did not include the insurance I had specified on my McKinney truck, so there was another surprise on price.
The truck has a major transmission problem, the check engine light stayed on the whole time and I'm guessing a fuel pump problem because the guage bounces back and forth. We were nervous when we couldn't go very fast on 380 and also that we wouldn't be able to make it all day. We traveled less miles than anticipated on the contract, put more gas in it than when we picked it up and were not charged less....actually a second charge came through. For what?
As a frequent renter from U-Haul....Not impressed.
They need to pave their drive up storage unit area. Crushed rock is not the way to have this area. You can't use any two wheeled hand trucks or dollies to move heavy boxes, etc. A very nice facility except for someone's idea of not paving the storage area. The people in the ivory towers should visit their facilities and use them. Of course these Ivory tower people don't need to use a self storage unit.
Irena was extremely helpful each time when I got a storage unit and then when renting a vehicle. During a busy time she was efficient, yet still effective in providing great customer service.
The best U Haul location in all of TX!
Tommy & Sons Movers
Easist drop-off yet. again very friendly and super easy!
Dylan, Manager Brad everyone were always helpful, cheerful, attentive and professional.
It was a pleasant experience in a difficult time.
Great representative checked me out the last 2 times. Also, the "Big" guy that checks equipment in and out is Awesome! Take good care of him! Thanks
i use uhaul alot, and usually never have bad equipment till then. th 26 ft truck i rented was very bad. the problms in at taks squilled so loud and foot on floor to stopping. when i got the truck to 50 it had hasentin and jumped till i got to 60.and the stearing whel ha like like a large play in it. i was scared of this truck. turned al the problem in when returne
Definitely set up
Not a mom pop dealership
The real deal
Nicest U-Haul I have ever been too.
I drove in and the attendant was at my truck before I could even get out. Very fast and hassle free drop off.
All the people were great...The manager was very helpful, and George did a great install on my trailer light module....I will definitely recommend this location to anyone that needs a rental!
Everything worked out fabulous! Friendly & efficient service!
The location is not fully paved. I had to drive through a stone road to get to the drop off location. Other than that, I would have rated this above average.
Very nice staff. The manager went above and beyond to pick me up at my home to get the rental.
A/C out and had to put in fluids in truck.
Everyone was great to me:)
It took 5 minutes or less to return the truck. Very modern location.
They were very friendly and answered all my questions and provide a great help
Flood damage occured on most of my belongings because of poor drainage of outside units. Never received a call back from UHAUL management or from the renters insurance company.
Outstanding customer service! I was in and out in five minutes (or less), from returning a one way rental.
Have workers outside stationed as clients arrive for drop off they have big signs stating "stay in car" but no one ever
Comes out to you so I had to go inside and find someone? Makes
No sense to me!!
AWFUL experience, my unit flooded and years of memories were ruined because of it. UHAUL refused reimbursement. Notice a thick layer of MUD on the floor from the flood. Worst storage experience ever.
customer action file opened-6/29/2015, contacted within 48 hrs.
190949314 action file number
That is all
Awesome Staff very helpful
Awesome staff, helped a first timer load my truck and everything went great. Truck was clean, drove well and the air worked great.
The truck smelled like cigarette smoke, had to drive with windows down.
The slider that holds the strap automatically slid across frame while driving. The driver side ratchet would loosen and the entire strap would walk off the tire. This is the worst trailer we have ever rented from you all and i expect some type of compensation. I have probably rented close to, if not more than 20 trailers with you all. Worst of all of them and i would expect you would want me happy moving forward. If not, I'm less distance from a Home Depot and can rent the same set up from Penske. jim
Brad was very courteous. Wished there were more 10x 9 units and more than one elevator.
Everyone was very helpful. I appreciate the employees and their grea attitudes. I've used U-haul for years w/ several moves and will continue to use you all as needed! Thanks U-Haul!
Dropped off after hours and forgot my contract. Planned to return in the morning but received an email receipt for the truck before they opened. Called just to confirm they had everything they needed and was told l was good to go. Very efficient. Saved me a trip.
My worst renting nightmare. I rent a car hauler trailer Saturday morning. Bring it back Saturday afternoon. Father's Day Sunday, at lunch with my children, I get a phone call. "Sir? When are you bringing back the trailer you rented yesterday?"
"What? I brought it back yesterday!".
"We can't find it. Where did you leave it?"
"In the return lane, where one of your employees unhooked it."
"O.K., sorry to bother you. I'll look into it."
10 minutes later another call:
"Are you sure you brought it back to this location?"
"Is this the location 600 yards from the end of the tollway?"
"Yes, O.K. sorry to bother you".
I tell her to PLEASE call me when they figure it out so I can stop worrying about it being charged to my card or the police breaking down my door because they think I'm some master trailer thief.
4 hours later I call the location, nobody answers, national UHaul comes on the line and tries to figure it out. Once again I ask them to PLEASE call me when they do.
That was 5 days ago. No calls. Not happy.
Store manager was awesome. He took the vehicle in and made detailed notes of what needed to be corrected on the vehicle. He restores my faith in the company and I would rent from him any time.
The truck needs front end overhaul. Has about 90 degrees play making it very dangerous trying to keep it on the road. Abs light coming on and left rear turn signal not working
I will come back to this facility if I ever need storage again if I live near enough to the area. I will tell my friends definitely.
Great experience as usual from the Prosper location. Thanks guys
Fantastic location! Brad and his team run the best location in TX
The truck was ready as promised. I had to move my rental dates a few times and they were extremely flexible. Staff was very courteous and professional!
I have been dealing with Uhaul for many years.
This location IS by far SURERIOR to any -- and I have dealt with MANY.
Keep up the Great work.
The staff didn`t offer me 24 hour access to my unit. I assumed 24 hour access was included since the website boasted about it. Nowhere was it indicated that it cost extra.
The only "complaint" that I have about this location - at all - is the driveway - - - a little pavement and a lot of rock and gravel.
great truck, great experience
I could not have been more satisfied with the whole transaction. You guys are awesome. Thank you for making something that is stressful a little less so.
I could not have been more satisfied with the whole transaction. You guys are awesome. Thank you for making something that is stressful a little less so.
Jeremiah and Morgan with broken foot were absolutely GREAT
Professional Crew and Good Equipment. Excellent Location.
The truck drove like a tank. It was ok but that truck has seen its better days.
This my second time to visit this location and they were friendly and quick. I arrived right at closing time and they were backed up. I dropped the truck with more gas than I got at pickup the truck was clean, and ready to rent back out to the next person.
The truck I rented was not in great shape, it had 193... miles on it and it definitely showed. The turn signals were working intermittently as well as the A/C. The steering was not good and I was bouncing all over the road. One other issue I had was that the dolly in the truck and the 6 pads were never mentioned to me during check in and I rented 10 pads for $10. I could have used the ones in the truck for the same price and had more room in the truck for my stuff, instead of the dolly being fixed to the truck, not good business if you ask me.
Very well organized and very professional. You have a great group of people. Very helpful.
Super friendly and knowledgeable staff. It was a very pleasant experience.
The associates were super nice and the rental process hassle free. Highly recommend!
Great customer service! Thank you.
Excellent Service! not much to improve on here, staff was very friendly and helpful!
Tech person did an excellent job, equipment was neat and clean, I had no difficulty returning to the highway, but it could be problem for some customers..
The staff was very friendly and helpful. Checking the equipment back in was fast and professional.
Outstanding work guys/girls !
Your staff was amazing and especially Irena who went above and beyond the call of duty exceeding our expectations and alleviating the tress that comes with moving. Thanks!
The crew or team members were very professional and relaxed, they smiled a lot and worked together as a team. Not all u-hauls do this .Some are so full of stress that the customer feels it as soon as he / she walks in ,which then adds to their own stress. Moving is hard , Prosper Tx U-haul makes it easy
very fast check out time. employees where very nice and knew there jobs well. made a good mark and ill most deffently recomand and use again myself. thank you
Very efficient, pleasant experience
Staff was helpful and accommodating. Was disappointed at the extra charge for 24hr access.
I did not count the furniture pads before I left this store and when I did the count in Tuscaloosa I was one short. Not found at unloading location. Had to pay for the pad in Tuscaloosa. My lesson learned as I should of counted the pads before leaving.
Very good. Staff was very helpful and pleasant to deal with.
Very good customer service and attitudes.
The staff was helpful and the storage facility was clean.
The staff was helpful and friendly. They purposely found a unit close to the elevator for me. The facility was very clean and it smelled nice.
Excellent Facilities , and Great Staff !!!!!!!!!
I don't remember their names but i interacted with 4 staff members (3 men and 1 woman) and they were professional and helpful.
The staff was very helpful
The customer service was excellent and I plan to rent from them in the future.
Office staff were very helpful. The man that helped me hook up trailer was very helpful and very friendly.
Great experience and customer service.
Rented a trailer door hinge fell apart
Muddy in back at drop off point.
Had a 26 ft truck reserved for over 2 weeks but call me the day before and say they can only give me a 20 ft truck. Then get the truck and have to deal with the flooding in Texas get the truck to drop off location not at the time requested but called to inform them that I am behind got truck there before midnight but still get charged!!
Pick location had great customer service. They were on top of it. And took great care of me when truck I needed was not there on time.Thanks Brad!
This is the best run Uhaul in the entire state! Brad with Morgan and Irina and the reast of his team do a fantastic job. Everything is clean and ready to go. Professional and pleasant every time I rent from this location. Thank you. Tommy & Sons Movers
Great service! Thanks to all employees of Prosper/ Frisco U-Haul.
Great team! Very positive and customer service oriented.
Excellent and smooth drop off.
Would recommend to anyone.
At this moment everything is excellent, friendly stuff just great !
It was great!!!!!! Will do business again soon (:
this place is great. Well-staffed and prepared. I arrived, got checked out, and was on the road in 10 minutes. Very efficient and helpful.
Great, friendly, helpful staff!
Store was very busy because of Memorial Day weekend, but was well taken care of and appreciate the great service.
great office people.better than I expected..
Great staff attitudes, dedication, and helpfulness!
The overall experience with you was great. Thank you Uhaul.
Large inventory and friendly staff
Just let us know when call that you charge mileage too and you all really want us to get the insurance so it's not the bargain it sounds like. I assumed I'd pay 29.99 but it was 71 dollars I didn't know mileage was charged in town, but it got the job done
The staff were very friendly and helpful. Picked up my rental quickly and the return took less than 5 minutes.
The young lady from Russia went above and beyond to make it a great experience. She was awesome. Also Raymond (I think that was his name) took extra time to make sure I was hooked up correctly and ready to go.
They could move a little faster to get out to your location to check in as it's not clear if anyone is even around. The guy who checked me out was kind and nice when he explained that I didn't pay for the light hook up from the trailer to my car; they come attached to the trailer.
give me some that speaks English. This person only spoke German
Pave the area around the storage units. When we had that severe storm last week it was hard to walk in that gravel. Plus when you leave the facility there's a big pot hole. Other than that the staff and the facility are Wonderful
Everything went according to plan and met my expectations.
I left solely because you raised my rent before my first months rent was due. I emailed brad to find out why and he never responded. So I took my business elsewhere.
well...not like the place that I picked-up the trailer from...that's for sure.
Irina was great; had issue with mileage and gas being not correct and was billed too much. She immediately corrected issue.
Facility needs to fix pot holes in driveway.
The problem with this location is misunderstanding the rent timeframe!!! when I booked the Truck for my job online it was offering one day for $19... but this location asked me to return the truck buy noon which is 4 hours later! this is NOT an honest business, I have used UHAUL in the past many times but never forced to return a truck 4 hours after picking it up, I've returned your truck at 4pm which was marked as the return time by your employee after I complaint and will share with my experience with everyone, I will post my experience on the social media to alert people if they encountered this issue and this is the last time that I used your services, half of my job is not done yet.
Great service, even in the pouring rain.
I have several units and have had good experiences but as of late, I sense disgust at questions I have regarding billing. Otherwise, the experience has been very good.
Excellent !!! This is the best run Uhaul location in all of TX!
Returned equipment a few minutes after closing. A gentleman who was taking out the trash from the office explained the office was closed and then proceed to explain the after hours process and showed me where to leave the keys. My opinion, he provided what I would call REAL CUSTOMER SERVICE, something that many retailers talk the talk but sure don't walk the walk.
Thanks for your assistance.
Customer: Doug Farmer
I wouldn't suggest any changes to this location. This was by far my best Uhaul experience. Outstanding customer service.
i ordered 12 pads and only received 6. Call location and was told I would get an adjust on my bill. It never happened.
Everyone was very helpful and pleasant. The experience was very positive.
Drop off very professional.
It was fast, easy and nothing hidden - i paid what I expected to pay. Good job
very $ furniture covered in mouse droppings. I throw away for health of family. Staff reeked of cigarettes. muddy, not maintained. expensive disgusting conditions
Very good experience.
The only thing that needs attention is the road/pavement in front of the non-climatized units.
Excellent customer service !!
My furniture was damaged by mold, when I filed a ins claim My agent was told by the GM that he was unaware of any leaks, no one checked. My claim was denied because of this.
Staff was always helpful. Best storage facility I`ve ever used.
Great customer Service and the facility is always clean when I go to my storage unit always willing to help out.
very helpful and great attitude. Made the storage experience easy. Thanks to all at the Prosper location.
This staff was very helpful , they did all possible with the bad weather ice and snowcould not have done more.
Very nice facility and ver well maintained. Would come back and would recommend to others. Five out of five stars!!!
I was very impressed with the facility and the staff. Everyone was very friendly and super helpful!
The rock/gravel roads were the only disappointing factor.
I`ve used this store twice now and both times, the staff was very friendly and helpful and ensured I had everything I needed for the move as opposed to just trying to make a sale.
Friendly, helpful - The process went fast and easy.
The facility was always clean and I never had any problems when I would go check my storage units.
This was the best U-Haul I have ever been too. Every one there was great. I can not say enough good things about the staff , and the manager Brad.
I was so impressed and continue to be impressed by the customer service of the staff!
I had a wonderful experience
The staff was very helpful
Sean was polite and helpful. When we discovered that their facility didn`t have what I needed he suggested a different Uhaul which ended up working.
A friend of mine uses this facility to store her items and I am pleased with the U-Haul staff at this location. Very professional and helpful.
I was pleased with the services and professionalism of everyone at U-Haul. If there was anything I could ask for it would be lower storage unit prices.
No wait time to be serviced and, having moved seven times in the last fourteen years, I thought the facility was very well stocked with supplies.
The staff and onsite Manager Brad were always super friendly and very professional. Great Location and they were always available for my needs.
Service was excellent and staff was always very helpful. Great experience!
Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.
Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.
Excellant, what more can I say?
Having the rocks in front of the storage units is the most stupid thing ever. My car, pickup and 14` U-haul got stuck trying to get into the unit.
Everything was secure and there was never a problem.
Large indoor storage unit was great.
Every thing was great here
The gentleman that checked me out named Sean was absolutely super and very courtess.
Staff not particularly helpful or friendly. Didn`t explain anything
This was by far the cleanest and most well maintained facility I have ever used. Brad Cullen, the general manager, was so kind and helpful. I would recommend this wholeheartedly.
Brad the GM and all his staff were friendly and made sure our experience went well.
Very helpful staff--excellent facility!
Great employees and service! UHaul`s internal software for dealing with UBoxes needs some attention.
The staff was very helpful for the entirety of our storage unit rental. I would recommend this Uhaul facility to a friend.
very happy with the staff
The staff was always helpful and very friendly
Couldn`t access after hours even though I paid for it. Called and I was told I couldn`t be helped. Awful service.
All good, but fix the driveway!
Need a paved parking lot.
The facility is extremely clean and the staff is friendly.
Very nice facility with excellent staff
My mother passed away in Illinois and I needed somewhere to store her things after the sale of her house. Everyone in Prosper was more than helpful. Thanks
I expected a nearer unit. I have 1407 and it was too far back, but your rep said that was the closest. Would appreciate a closer one.Thanks.
The manager brad is excellent he will bend over backwards to make sure the customer is taken care of.
Great experience! First time storing belongings at a facility. Worked great!!
Staff was always there, promptly answered any questions. Not one hassle or issue from start to finish.
I found our rooms locked and ready for the next cust. I hadn`t actually said I was moving out. No apology from woman at desk for the surprise. Just that`s what we do when the locks are off the door.
I have used your facility at least 4 times in the last 4 years and have always been pleased with the staff, the units and the whole facility.
The staff were very friendly and helpful! The loading ramp and the carts made everything so much easier.
The girl who waited on us went out of her way to help us figure out what we needed. very friendly
All was great except the parking lot and driveway. Very inconvenient and horrible. Would have been a deal breaker but I like U-Haul.
The facility staff, service and facilities were all excellent.
Very good customer service
We had a staff member in training to start. She asked many ?`s of a SR assoc who was w/someone else. The SR assoc took over to complete our sign-up. Everyone was very polite!
the staff was very accommodating, I had a inside 5X10`unit and the staff allowed me to enter from rear fire door to offload making my wife and I easy offload of our belongings easier THANK YOU
Outstanding customer service
Great staff. They were always more than helpful. Thanks
manager and corporate office never called me back about 50 credit/ or previous truck being in another location
rented a truck in the summer of 2013 and when I returned the truck the mileage was charged to me incorrectly.manager told me he would give me a 50 dollar credit4058817623
I was very impressed and relieved because of uncertainties surrounding finding a place to live or settle down.
Very nice facility. Helpful staff and accommodating.
not happy at all uhaul cost me 380.00 extra dollars.
No complaints. Very happy with our experience at haul.
Staff was friendly and took time to demonstrate what needed to be done and answer questions.
This is the best place to store and rent a vehicle.
Very helpful and courteous!
The manager was extremely rude. Cancelled our storage building and moved our services to a different U-Haul location.
excellent work guys, thanks.
Only issue was alarm would sound every 15-30 minutes even though I signed in. Very loud alarm.
The employees went above and beyond to make sure customers were satisfied! Thanks!!
The staff at this facility is fantastic! I will definitely recommend this facility to others.
Best Uhaul location and experience we have had! And we have had quite a few! Thank you Tran!
Brad is amazing! Made our move so much easier!
Very clean moving truck!!
Very talented and nice staff at front desk. Immaculate and clean in the actual storage rooms.
Very helpful staff and customer orientated
Staff is always very helpful and courteous. This is my second time renting here and I appreciate the great customer service!
This is my third or fourth time renting a unit here. The staff is always friendly and very helpful and they make sure you know what the procedures are. Thank you.
Moving is awful but this facility and the people helping me made a pleasurable difference. Great help Brad and Raymond.
After loading the truck, discovered the passenger`s seat belt didn`t work. It took 30-40 minutes to get it unhooked but it never worked. The air also didn`t work. It only circulated warm air.
great experience. great staff.
All the people have been very friendly and helpful.
I rented units at the Hwy 380 facility in Prosper, TX for two years. All went very well. Brad was always very helpful, curteous, and professional as was his staff.
Facility was very clear, staff helpful and courteous. Good access and plenty of carts. Was very happy with facilities and service
Staff always helpful and friendly. Units clean and well maintained, energy efficient. I felt comfortable leaving my belongings stored here. Would use it again if storage needed.
Friendly staff helped us make an interstate move easy.
Very nice facility, clean, well lit, and employees were very helpful.
Brad and his staff were very helpful and attentive to our needs. They have full services for any moves and we used it all. Thanks for all your help.
Very happy with the service.
Kris and Blake were very very helpful.
Glad I chose you storage facility.
Friendly service, great experience.
The rock driveways make it difficult to unload heavy items and to drive on.
Furniture damaged from insects and rodents.
the first storage unit was dirty and had some issue`s but we were given a different unit promptly and without hassles.
Would have enjoyed 24/7 access without an additional charge.
Front staff was always friendly and helpful.
My first experience with U-Haul Storage facility was a pleasant one!
The facilities level of service was great. The manager was very friendly and helpful.
Except for the fact that they could not find my reservation, which is why I ended up at this location, it was a good experience.
very friendly and helpful staff
Prosper staff was GREAT, all the way around.......
A couple of very minor issues, but once staff was notified they were handled promptly. Thank you!
Brad, the manager, is amazing and a true asset to Uhaul. He offers customer service that is above and beyond the norm!
We have rented several units at this facility over the past year and a half, and your service has always been very superior. Brad is an EXCELLENT manager and a pleasure to work with!
My entire experience was super close to my home, easy in/out...complete process streamline. GREAT!
Staff was always friendly and helpful. Only reason I moved out, I moved away from the area.
Not happy the storage items were covered in a great deal of dust in a month`s time.
I had a good experience with them. I had four units rented for over three months and was very pleased. Good clean facility with easy access to climate controled units.
Very helpful and friendly staff.
Great location and great people!
Everything went great. I am very pleased
Very accommodating and helpful!
Never again. That is all.
-deep gravel in roadway.
-dead rodents inside and out.
-security system messages bizarre.
-billing system poor.
-walls inside unit do not go to ceiling.
One unit had water come in at some point during our rental and an antique piece of furniture family heirloom now has water damage :/ Also found evidence of mice and spiders. No pest control??
The girl who assisted me was fantastic. Very friendly and enthusiastic about her job!! I wish I could remember her name
Understaffed. Cost me $50 extra for movers waiting. Please call me for details.
Everyone is always very friendly helpful at this facility.
Facility was great. Management was very friendly. Thanks.
The staff and facility was excellent. Brad was the BEST to work with, he helped to accomodate every need and made us feel very welcome. If we ever need storage again this will be the place!
The poersonnel at this location provided OUTSTANDING customer service! Will certainly use and recommend.
Couldn`t have been any better.
all went very well
Outstanding customer service provided by Morgan! She stayed late to help us get in to our storage unit, took the time to point out all of the important features, and did it all with a smile!
Great service. Friendly and knowledgeable staff
Used an inside and outside unit for over a year and though the facility was very clean inside and out.
It was a great experience. All the staff and management were very helpful.
the manager was excellent. Great Job!
Wonderful staff - we were very pleased with our experience!
Excellent facility. Hated to give up unit. Will definitely use again if I need storage.
Brad Cullen is a terrific GM, you can tell he honestly cares and enjoys what he does for a living. This location has one our business as long as we are in the area and Brad is there!
My initial experiende was great.
NICE PEOPLE, CLEAN FACILITY!
I wish the entire property was surrounded by a gate-access fence for the outside storage units. That would have made me feel it was secure.
Staff very helpful they didn`t even have to try to be nice THEY JUST WERE-helped every step of the way-made sure all was PERFECT even being sure afterhours keys worked before I pulled away w/trailer
Great facility, although the alarm is too loud.
Was told unit would be unlocked while I was gone, before i got back. It wasn`t. Staff didn`t seem that friendly or motivated but as long as they don`t let the building burn down, its ok.
Very positive experience. Staff very helpful and professional. Thanks
Excellent customer service. Would highly recommend this facility to anyone.
The facility was well maintained and secure.! The staff was very friendly and professional!
Difficult to cancel renting a unit. Noone answered any of my emails sent over two months, very disappointing.
I have used this facility several times. It is very clean and the staff`s attitudes are so positive. Great customer service!
i have had the need to use u-haul in recent years and will require the facilities and services again soon. i am glad u-haul is available and Brad is a good manager.
My only regret is getting an outside unit. I did not expect the level of dust, animals, and insects. Things were much better with my inside unit.
would rent again. Only one complaint...the stones and rubber you drive on may be good drainage but my car could not navigate.. I got stuck.
Morgan was very helpful in getting my account set up. Thank you!