Customer Reviews for U-Haul Moving & Storage of Prosper Frisco
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Prosper Frisco
The emergency brake reservoir was empty when I got to my house to start loading. I called the pick up location and they referred me to roadside assistance. Roadside assistance suggested that I stop at a parts store and buy some brake fluid. When I tried to open the door to unload, one of the rollers broke off. It looked like there was no lubrication of any kind on the rollers or the railing.
Product and service was outstanding
I was extremely impressed with how smoothly the entire process went. Would definitely rent from U-Haul again, as well as, recommend them to friends and family.
Dropped off the trailer, U-Haul rep was right there to meet us, clean up the trailer and get us un-hooked and on our way. Did have a little issue later (apparently the paperwork didn't make it to the front office and I got a call about returning a trailer!). But we worked it all out very quickly and easily. So no worries!
Went to the Aubrey location first. Would NEVER do business with them The location was very nice & accommodating,
Friendly, fast and convenient. Location worked well and staff was personable. Worked very well for me
Customer service was great. Only complaint I returned the van with a little over a half of tank and they marked it down for 3/8 and charged me $ 12.75.
Not a big deal just thought I'd let you know. I've rented from this location and we be back again.
Very helpful. Very friendly. Thank you.
Personnel were very knowledgeable and efficient
The driveway in and around is not all concrete so there are big holes when you drive in. It is really hard on your vehicles and I'm not talking about little pot holes - it needs to be all concrete drive. Dylan, the customer service rep was great, very helpful. Made suggestions as to what I needed and really took good care of me.
Quick servic and friendly stuff
My experience has always been pleasant, prompt and professional service.
very $ furniture covered in mouse droppings. I throw away for health of family. Staff reeked of cigarettes. muddy, not maintained. expensive disgusting conditions
The trailer was ready on time and upon returning, the check in process was efficient. I liked the option for the eMail receipt also.
Bad customer service from the GIRLS! They should train them to give better customer Service????
service was great, quick and easy.
My truck mileage said I had gone 17 more miles than my car that went the same distance. I reported this and I was offered a $10 credit. This makes me think this is a common thing and Uhaul ends up over charging people for miles they didn't drive. Also, the gas tank wasn't full when I got it and it is slow to read the ACTUAL level when gas is added. I ended up putting more in than I left with. I also had the truck for 2 days and only planned on using the dolly 1 day. I was told if the seal was broken I'd pay for both days. Too much crap. I won't rent uhaul again.
Your team has always been helpful and professional when I have rented from you.
Keep up the GREAT work.
Set and orally made contract in person. Site kept calling to say overdue, very stressful in an already bad situation. I have used site before numerous times with excellent results. This was not pleasant. I still recommend this facility but make plans known in advance in writing.
I also rented a storage unit and was told that I had to have a round lock which is BS, that's just a ploy to sell your pad locks. Then I was told that I had to carry insurance and lastly I had to pay extra to have 24 hr access which is also BS. Has I known all of this up front I would have gone somewhere else.
The U-Haul facility in Proper / Frisco Texas is run by nice attentive employees. I was treated well and appreciate all the assistance they gave me.
Always have positive experience when using this location.
Very good experience.
The only thing that needs attention is the road/pavement in front of the non-climatized units.
Extremely friendly staff ??
Excellent customer service !!
Representative listed incorrect gas in vehicle at time of pick-up and upon return representative overstated miles driven. Both corrective after I reviewed with each employee.
Very helpful! I was able to leave my transportation trailer there overnight.
My furniture was damaged by mold, when I filed a ins claim My agent was told by the GM that he was unaware of any leaks, no one checked. My claim was denied because of this.
Once again, nothing but an excellent experience at the Prosper UHaul location.
Tommy & Sons Movers
Excellent customer service!
Staff was always helpful. Best storage facility I`ve ever used.
None at this time. You are good on what you do.
I love the return process; it was so easy! Picking up was also very easy, and the staff hooked everything up to my truck for me. Great service!!
The equipment was ready and the return with the drive up drop off was great.
NOTHIN THE TEAM THEY HAVE R GREAT THEY ALL GO ABOVE AND BEYOND TO HELP COSTUMERS BRAT AND FELICIA OR AWSOME. I WILL REFER ALL MY FAMILY AND FRIENDS TO THIS FACILITY. THANKS JORGE AND CAROL
My reservation was done wrong not one but three times. The first two times, the day and time I had email confirmation for did not show up in the system at the selected location. After multiple calls from customer service and direct locations, we finally went in on our selected day and time and the equipment we ordered was not all given to us as we were told it was (no appliance dolly) and the truck was too short to fit the items I told my booking representative I was moving (4-6 small, simple items). This series of negative experences did not result in any apologies or compensation for the constant run around I doubt that we will use Uhaul again after this.
Fantastic ! Everything was great and a perfect experience.
Extraordinary customer service!
Great service, good recommendation for right equipment. I left my garage opener in the rental truck and I got a call in less than an hour about it. Great staff!
Great customer Service and the facility is always clean when I go to my storage unit always willing to help out.
Keep up the great customer service. Everything was effortless. Thank you for making my move so stress free.
Once again...nothing but a fantastic experience!!!
Brad, Morgan, Irina and the rest of his team does a terrific job. Their is no better run UHaul location than the Prosper TX location in my opinion.
Great customer service during pickup!
The recommended size for our truck was 15 feet for a 2 bedroom house. We upsized to a 17' truc and it was too small so we had to come back and rent a trailer. You should review and update the truck sizing chart as I have spoken to several other people who ran into the same issue.
The agent taking my order caught me off guard when I said "I'm here to pick up a 4x7 trailer which I had reserved" and they said "are you sure you're picking up a 4x7?". I said "yes, i'm picking up a 4x7 trailer". We went around on that a bit with him questioning the dimensions and exactness of the dimensions I stated which was 100% accurate.
You're staff needs to know your dimension, not question the customer and/or look up the order before speaking towards what they don't know.
I was denied 24 hour access due to a system issue. However, the general manager answered his phone after hours, made some calls, and got me set up with a temporary code. He was awesome!
Fast and friendly service.
Excellent service and product
I have always had positive experiences when using U-Haul. Equipment is always what I need, check-out and check-in are very fast, no hidden charges or fees. I won't use anyone else for equipment rental needs.
Morgan was friendly & professional.
LoL- had gone around van twice looking for gas tank outlet. I mentioned that they should demonstrate it to future customers !
Manager was very happy and so was the employees. Explained all the details perfectly.
The units are clean and well maintained. Unfortunately, the gravel parking lot and roadway have huge pot holes and in dire need of repair. On this last visit to this facility I wanted to rent a 12 ft trailer, one was on display at the entrance. I was told that I could not rent that one because it was for advertisement only. I call that false advertisemet if you display it but tell everyone you don't actually have one to rent. So I had to rent a smaller trailer and make additional trips. I realize that weekends are busy and a particular unit may not be on the site when you want to rent it, but if it is there and it's called advertisement, that is very odd. Your business actually lost money since I paid less for the smaller trailer.
Truck ramp was a little dirty ... I told Brad, the GM. This location is in a great spot and very convenient. It would be great when you finally finish your parking lot.
very helpful and great attitude. Made the storage experience easy. Thanks to all at the Prosper location.
I did not use this Uhaul location recently and my name is not Hieu Nguyen. However, I am an extremely pissed off customer of the storage facility because this is the THIRD time in a year that my information has been associated with someone else's Uhaul use. I do not trust Uhaul with my information anymore and will be ending my storage unit lease as soon as possible. I will also be filing a complaint with the better business bureau regarding the lackadaisical release of my personal information to any random person who happens to rent a truck.
this is the second time I've dropped the truck off at this location. both times the drop off was is very courteous and professional experience. in contrast to my pick up location, which was a contractor, my drop off location, which was a u-haul facility, was extremely fine and a credit to your company. thank you.
Very friendly and customer service orientee personnel.
This staff was very helpful , they did all possible with the bad weather ice and snowcould not have done more.
The associate was extremely nice and helpful. He responded quickly when I arrived and was very professional.
Everything was good, there was a snow storm that day and the facility closed early. The instructions were clear as to how to return the truck after hours or in my case when they closed early.
Great crew clean facility 5 star
I was very pleased with the replacement 26 foot truck I got. I appeared to be in better condition than the one I exchanged. It drove much better. Recommend U-Haul perform a routine safety check of all trailer and truck components when the equipment is returned, and all repairs be performed prior to renting to the next customer. Not all rental locations have the capability to do these services and this puts everyone at risk of accidents and death. When you are pulling a fully loaded 12 foot trailer it is important that the tires are properly inflated.
Better signage for return area for truck
Nothing, everything was handled in a professsional manner.
Sean and Irene went above and beyond to help me out on Friday night at 8:00 a.m thank you
The vehicle I rented was highly disappointing. I did not realize the 10' truck did not have a loading ramp until I got it home. We were moving a large 55" projection TV and the ramp would have made the move twice as fast rather than find a third person to help lift it. Also the passenger mirror was not adjustable so I was unable to see properly. The truck also had a ton of blemishes. I wouldn't care normally, but there were soooooo many (both marked and unmarked) that I was afraid of having a claim placed against me. There wasn't, but that truck needs to be replaced.
customer should be able to pick the drop off location closest to there final destination
Mr. Brad Cullen did a good job. I arrived in the location a little bit early, but he helped me right away as soon as he open the store.
Very nice facility and ver well maintained. Would come back and would recommend to others. Five out of five stars!!!
I appreciate the personal attention I received at the store. thx
Staff wass friendly and helpful. I was in and out in under fifteen minutes when I picked up! Even Less when I dropped off.
Awesome were there on time n awesome service
Very friendly and professional used the latest electronic (u-scan) equipment to record our equipment return.
I was very impressed with the facility and the staff. Everyone was very friendly and super helpful!
Great job! Excellent experience. Thank you.
I felt like UHAUL was trying to take advantage of me by not having the truck's fuel level at full when i rented it. Having it at full and then letting me full it back up allows me to pay only for the fuel i used rather than trying to guess how much fuel to put back in the truck to get it to the 7/16ths level it was at when i rented it. Because of this, it left me questioning whether I could trust the company and it's representatives.
I'm a mover and use U-Haul all the time. I sometimes go out of my way logistically just to use this location. Brad, Morgan and his team do a great job. This is the best run location that I ever dealt with. Tommy
The rock/gravel roads were the only disappointing factor.
I`ve used this store twice now and both times, the staff was very friendly and helpful and ensured I had everything I needed for the move as opposed to just trying to make a sale.
Friendly, helpful - The process went fast and easy.
I was happy with the trailer I rented. My only complaint was the drop off. It took a very long time for them to come unhook the trailer. It was like they had forgot about me. I finally started doing it myself and someone came out. Otherwise, it was all good.
The equipment was clean but very old one
ONLY COMPLAINT I WOULD HAVE IS THE LADY THAT WAITED ON ME MON.A.M TO PICK UP THE TRUCK KEPT SNIFFLING WITH A RUNNY NOSE AND SLIGHT COUGH LIKE SHE WAS COMING DOWN WITH SOMETHING. I WAS CONCERNED WITH THE FLU GOING AROUND AND ME BEING A SENIOR CITIZEN THOUGHT SHE SHOULD BE HOME. I HAVE USED Y'ALL SEVERAL TIMES, DIFFERENT LOCATIONS PER MY NEED, AND HAVE ALWAYS BEEN WELL PLEASED WITH ALL.
Ignition was so worn out that the battery died in the two hours it took us to load the truck- then had to wait an hour for roadside assistance to come jump start it. Not cool when I have movers that I am paying by the hour. Almost had to call roadside assistance a second time- as the truck really had trouble starting the second time.
Nothing, they were great!
The facility was always clean and I never had any problems when I would go check my storage units.
This was the best U-Haul I have ever been too. Every one there was great. I can not say enough good things about the staff , and the manager Brad.
I was so impressed and continue to be impressed by the customer service of the staff!
Trailer could use more tie-down locations which accommodate ratchet strap hooks along each side.
First when I picked up the trailer I had help move the trailer (which was sitting in loose rock) up to my truck and it was tough with my recently injured shoulder. When I brought the trailer back there is an area marked for return equipment so that is where I parked. Then the guy comes out and tells me I have to move the trailer back to where I picked it up. Why have the area marked for return equipment, makes no sense.
All employees where helpful and friendly!
I had a wonderful experience
The staff was very helpful
Service was excellent. Collin, who helped me was perfect! I was very impressed with the professionalism and prompt service.
Great staff who where extremely helpful.
I mentioned the difference in the gas guage to the personnel and the response was 'well, good thing gas is only a $1 something right now...' I understand gas is cheap right now but the response was not professional and even if a refund could be given I know it'd be small. The fact that I paid for 2 gallons that I shouldn't have I should receive a refund no matter how cheap gas is.
I enjoyed the customer services i received when i walked in.especially the short guy.i cant remember his name
Sean was polite and helpful. When we discovered that their facility didn`t have what I needed he suggested a different Uhaul which ended up working.
The wind noise on the driver side door is terrible.
Look into adding more customer parking and maybe pave the drive completely for days like today when it was rainy (the gravel makes a mess), some outside storage units were sitting in water.
This was our 4th trip from TX to CO in a 26ft truck with auto transport and by far this was the best truck and experience. Thanks for taking the extra steps to service the vehicle and give us the cream of the crop Brad!
Chuck and Kimberly
The people who run this facility are very sweet and caring! They showed me a human side very rarely seen in a business when one of my TVs broke. Thank you so much guys!
Excellent service and location.
Customer service was extremely helpful excellent staff. Great service.
A friend of mine uses this facility to store her items and I am pleased with the U-Haul staff at this location. Very professional and helpful.
I was pleased with the services and professionalism of everyone at U-Haul. If there was anything I could ask for it would be lower storage unit prices.
No wait time to be serviced and, having moved seven times in the last fourteen years, I thought the facility was very well stocked with supplies.
The staff and onsite Manager Brad were always super friendly and very professional. Great Location and they were always available for my needs.
Service was excellent and staff was always very helpful. Great experience!
Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.
Gravel was too deep and I had problems pushing cart and dolly through it. I also found mice inside unit and mouse feces inside my boxes. That is disgusting.
Excellant, what more can I say?
Having the rocks in front of the storage units is the most stupid thing ever. My car, pickup and 14` U-haul got stuck trying to get into the unit.
Everything was secure and there was never a problem.
Large indoor storage unit was great.
Every thing was great here
The gentleman that checked me out named Sean was absolutely super and very courtess.
Staff not particularly helpful or friendly. Didn`t explain anything
This was by far the cleanest and most well maintained facility I have ever used. Brad Cullen, the general manager, was so kind and helpful. I would recommend this wholeheartedly.
Brad the GM and all his staff were friendly and made sure our experience went well.
Very helpful staff--excellent facility!
Great employees and service! UHaul`s internal software for dealing with UBoxes needs some attention.
The staff was very helpful for the entirety of our storage unit rental. I would recommend this Uhaul facility to a friend.
very happy with the staff
The staff was always helpful and very friendly
Couldn`t access after hours even though I paid for it. Called and I was told I couldn`t be helped. Awful service.
All good, but fix the driveway!
Need a paved parking lot.
The facility is extremely clean and the staff is friendly.
Very nice facility with excellent staff
My mother passed away in Illinois and I needed somewhere to store her things after the sale of her house. Everyone in Prosper was more than helpful. Thanks
I expected a nearer unit. I have 1407 and it was too far back, but your rep said that was the closest. Would appreciate a closer one.Thanks.
The manager brad is excellent he will bend over backwards to make sure the customer is taken care of.
Great experience! First time storing belongings at a facility. Worked great!!
Staff was always there, promptly answered any questions. Not one hassle or issue from start to finish.
I found our rooms locked and ready for the next cust. I hadn`t actually said I was moving out. No apology from woman at desk for the surprise. Just that`s what we do when the locks are off the door.
I have used your facility at least 4 times in the last 4 years and have always been pleased with the staff, the units and the whole facility.
The staff were very friendly and helpful! The loading ramp and the carts made everything so much easier.
The girl who waited on us went out of her way to help us figure out what we needed. very friendly
All was great except the parking lot and driveway. Very inconvenient and horrible. Would have been a deal breaker but I like U-Haul.
The facility staff, service and facilities were all excellent.
Very good customer service
We had a staff member in training to start. She asked many ?`s of a SR assoc who was w/someone else. The SR assoc took over to complete our sign-up. Everyone was very polite!
the staff was very accommodating, I had a inside 5X10`unit and the staff allowed me to enter from rear fire door to offload making my wife and I easy offload of our belongings easier THANK YOU
Outstanding customer service
Great staff. They were always more than helpful. Thanks
manager and corporate office never called me back about 50 credit/ or previous truck being in another location
rented a truck in the summer of 2013 and when I returned the truck the mileage was charged to me incorrectly.manager told me he would give me a 50 dollar credit4058817623
I was very impressed and relieved because of uncertainties surrounding finding a place to live or settle down.
Very nice facility. Helpful staff and accommodating.
not happy at all uhaul cost me 380.00 extra dollars.
No complaints. Very happy with our experience at haul.
Staff was friendly and took time to demonstrate what needed to be done and answer questions.
This is the best place to store and rent a vehicle.
Very helpful and courteous!
The manager was extremely rude. Cancelled our storage building and moved our services to a different U-Haul location.
excellent work guys, thanks.
Only issue was alarm would sound every 15-30 minutes even though I signed in. Very loud alarm.
The employees went above and beyond to make sure customers were satisfied! Thanks!!
The staff at this facility is fantastic! I will definitely recommend this facility to others.
Best Uhaul location and experience we have had! And we have had quite a few! Thank you Tran!
Brad is amazing! Made our move so much easier!
Very clean moving truck!!
Very talented and nice staff at front desk. Immaculate and clean in the actual storage rooms.
Very helpful staff and customer orientated
Staff is always very helpful and courteous. This is my second time renting here and I appreciate the great customer service!
This is my third or fourth time renting a unit here. The staff is always friendly and very helpful and they make sure you know what the procedures are. Thank you.
Moving is awful but this facility and the people helping me made a pleasurable difference. Great help Brad and Raymond.
After loading the truck, discovered the passenger`s seat belt didn`t work. It took 30-40 minutes to get it unhooked but it never worked. The air also didn`t work. It only circulated warm air.
great experience. great staff.
All the people have been very friendly and helpful.
I rented units at the Hwy 380 facility in Prosper, TX for two years. All went very well. Brad was always very helpful, curteous, and professional as was his staff.
Facility was very clear, staff helpful and courteous. Good access and plenty of carts. Was very happy with facilities and service
Staff always helpful and friendly. Units clean and well maintained, energy efficient. I felt comfortable leaving my belongings stored here. Would use it again if storage needed.
Friendly staff helped us make an interstate move easy.
Very nice facility, clean, well lit, and employees were very helpful.
Brad and his staff were very helpful and attentive to our needs. They have full services for any moves and we used it all. Thanks for all your help.
Very happy with the service.
Kris and Blake were very very helpful.
Glad I chose you storage facility.
Friendly service, great experience.
The rock driveways make it difficult to unload heavy items and to drive on.
Furniture damaged from insects and rodents.
the first storage unit was dirty and had some issue`s but we were given a different unit promptly and without hassles.
Would have enjoyed 24/7 access without an additional charge.
Front staff was always friendly and helpful.
My first experience with U-Haul Storage facility was a pleasant one!
The facilities level of service was great. The manager was very friendly and helpful.
Except for the fact that they could not find my reservation, which is why I ended up at this location, it was a good experience.
very friendly and helpful staff
Prosper staff was GREAT, all the way around.......
A couple of very minor issues, but once staff was notified they were handled promptly. Thank you!
Brad, the manager, is amazing and a true asset to Uhaul. He offers customer service that is above and beyond the norm!
We have rented several units at this facility over the past year and a half, and your service has always been very superior. Brad is an EXCELLENT manager and a pleasure to work with!
My entire experience was super close to my home, easy in/out...complete process streamline. GREAT!
Staff was always friendly and helpful. Only reason I moved out, I moved away from the area.
Not happy the storage items were covered in a great deal of dust in a month`s time.
I had a good experience with them. I had four units rented for over three months and was very pleased. Good clean facility with easy access to climate controled units.
Very helpful and friendly staff.
Great location and great people!
Everything went great. I am very pleased
Very accommodating and helpful!
Never again. That is all.
-deep gravel in roadway.
-dead rodents inside and out.
-security system messages bizarre.
-billing system poor.
-walls inside unit do not go to ceiling.
One unit had water come in at some point during our rental and an antique piece of furniture family heirloom now has water damage :/ Also found evidence of mice and spiders. No pest control??
The girl who assisted me was fantastic. Very friendly and enthusiastic about her job!! I wish I could remember her name
Understaffed. Cost me $50 extra for movers waiting. Please call me for details.
Everyone is always very friendly helpful at this facility.
Facility was great. Management was very friendly. Thanks.
The staff and facility was excellent. Brad was the BEST to work with, he helped to accomodate every need and made us feel very welcome. If we ever need storage again this will be the place!
The poersonnel at this location provided OUTSTANDING customer service! Will certainly use and recommend.
Couldn`t have been any better.
all went very well
Outstanding customer service provided by Morgan! She stayed late to help us get in to our storage unit, took the time to point out all of the important features, and did it all with a smile!
Great service. Friendly and knowledgeable staff
Used an inside and outside unit for over a year and though the facility was very clean inside and out.
It was a great experience. All the staff and management were very helpful.
the manager was excellent. Great Job!
Wonderful staff - we were very pleased with our experience!
Excellent facility. Hated to give up unit. Will definitely use again if I need storage.
Brad Cullen is a terrific GM, you can tell he honestly cares and enjoys what he does for a living. This location has one our business as long as we are in the area and Brad is there!
My initial experiende was great.
NICE PEOPLE, CLEAN FACILITY!
I wish the entire property was surrounded by a gate-access fence for the outside storage units. That would have made me feel it was secure.
Staff very helpful they didn`t even have to try to be nice THEY JUST WERE-helped every step of the way-made sure all was PERFECT even being sure afterhours keys worked before I pulled away w/trailer
Great facility, although the alarm is too loud.
Was told unit would be unlocked while I was gone, before i got back. It wasn`t. Staff didn`t seem that friendly or motivated but as long as they don`t let the building burn down, its ok.
Very positive experience. Staff very helpful and professional. Thanks
Excellent customer service. Would highly recommend this facility to anyone.
The facility was well maintained and secure.! The staff was very friendly and professional!
Difficult to cancel renting a unit. Noone answered any of my emails sent over two months, very disappointing.
I have used this facility several times. It is very clean and the staff`s attitudes are so positive. Great customer service!
i have had the need to use u-haul in recent years and will require the facilities and services again soon. i am glad u-haul is available and Brad is a good manager.
My only regret is getting an outside unit. I did not expect the level of dust, animals, and insects. Things were much better with my inside unit.
would rent again. Only one complaint...the stones and rubber you drive on may be good drainage but my car could not navigate.. I got stuck.
Morgan was very helpful in getting my account set up. Thank you!
Staff was very knowledgable, courteous and provided quick assistance when requested.
Great facility. Will use again if needed.
Excellent instructions, she walked us thru the 24 hr access and the security is great.
great staff very helpful i will recommend to friends and family
GREAT service. Excellent customer service and a VERY clean facility.
The staff was very helpful
Brad and his crew was awesome!
would be nice if they added a dumpster for customers to use on large items.
very friendly and helpful. everything ran smooth.
All three employees I talked with were very helpful,knowledgable,and friendly!
Matt was extremely courteous, knowledgeable, and helpful. He answered all my questions and personally made sure I knew about the security lighting, call buttons, and entry/exit procedures.
Brad, Felicia, and their Staff are the Best!! They are friendly, fast, and effictient!! Would bring my business here in future. Thanks for great experience!
I was very pleased. No truck problems, no people problems. U-Haul made this move much easier on me during a very difficult time. Thanks!
The staff and manager was exceptionally helpful .. they went out of way to help me. I would definitely recommend to others.
would recommend to a friend
Storage Unit had not been cleaned out. all kinds of bugs and dirt. Thick gravel was hard to drive and walk on. Couldn`t use dolly on the gravel. No lights in storage.
A little more expensive than others, but less than 1 mile from my house.
Every employee I came in contact with was friendly and helpful. I would use this facility again if needed and, as a Realtor, will recommend it to my clients.
I thought the price was a bit high, but this facility is first class and it is less that 1 mile from my house that I was packing up and moving out of.
very friendly and helpful staff, great security, good location
First unit was not clean.Had to chnge me 2 another redo access card.That evening access card did not work.Tried sevrl times gave me a new card still did not work.Waste of time.Had 2 override system.
It was very clean except for the bathroom. They needed to clean that.
Not able to access storage facility for 1.5 hours. Double door not accessable to utilize to move in after hours. No trash cans in storage area to disgard of reburishsoda cans.
I appreciate the staff`s helpfulness and positive attitude. Very clean facility!
The staff was very helpful
The gravel drive is a real problem.
It`s hard to walk on and impossible to roll a hand truck. this. If paving is prohibitive, pour some concrete entrances to outside rooms.
Friendly, helpful, facility appeared to be well taken care of.
Friendly, helpful, facility appeared to be well taken care of.
Very helpful and friendly staff!
We found dead rats in the room, and all of our stuff was covered with a very heavy coating of dust. When we swept it out, we had to keep walking outside it was so dusty.
Enjoyed using your services and would continue to utilize your services if I lived in the area. Thanks again.
Staff exceptionally friendly and easy to do business with.
We loved the staff and it was always clean. I have already recommended it to several people. We used the storage for a year and thought it was great.
Local staff excellent
The national call center personnel were rude and unhelpful if I had to deal with the national call center again I would rent from someone else.
Brad and his team are excellent
I enjoyed renting there and was always helped when needed.
Great customer service, strive to get you in and out in a timely manner
Manager was nice, check in guy on return of truck was not friendly.
Team on Sunday did a great job in getting me situated in a 10X15X10 climate controlled, very helpful guys.
Staff was awesome and always will to help
Friendly, clean, easy access, secure, well lit
Friendly, clean, easy access
The staff was very helpful and the overall experience was positive.
I like this facility. My daughter-in-law, Tammy Wutka, has been using it for years.
Great experience. Would recommend
Explain how access card for indoor facility works after hours. Did not know there were 2 doors for checking in entering. Also, nice if sliding doors opened at night for unloading.
Morgan was very friendly and took care of us very quickly.
very nice facility. Morgan was very friendly and helpful.
Thumbs Up to the staff. Great Job!
The manager was very friendly and helpful. Glad I chose this location to store my stuff.
3 years paying $80 a month and Your company could not loan us a truck for 4 hours to move out. Instead the company charges us full price
Everything was very well maintained at this facility and the staff was very helpful. Would definitely use them again and would recommend it to others. Thanks to the staff.
Everyone was very friendly and seemed to have my best interests in mind. Everything was clearly explained to me and as a result, I left the facility as a very satisfied customer!
Everything was great except for the gravel was so deep I almost got stuck just trying to get in and out. Probably will not rent again at least not in those deep gravel areas.
The manager and employees at this facility have been friendly and helpful.
Nice helpful staff thus far.
Very good and friendly staff.
Had a problem with the initial security access card. Had to be re-issued.
Staff is very customer service oriented and it is very much appreciated.
Brad was very helpful with all my moving needs. Moving is stressful and it helps to have someone understand and help where they can. Thanks Brad
The Manager at this location is top notch, and goes beyond the call of duty to accomodate me as a customer. Great Job ! Great Service !
Would`ve been nice if the assistant mgr that was there would`ve actually helped the person trying to rent us a unit. He asked for help but got little.
The staff were great and very helpful!!
The staff were very friendly and helpful. They made sure we understood everything in the paper work and answered all questions we had. They made the process of moving that much easier.
Friendly staff, easy access
Very friendly and informative.
My original choice didn`t have the sized unit I had reserved. I went to this location down the street, and glad I did. Larger, cleaner, newer looking facility.
Great staff and facility. I was impressed.
In this day and age many individuals have varied schedules. Your facility has too many security features to limit access after 8pm. I believe you would do well to expand on your access hours.
Brad was helpful and courteous on the phone as well as at the store. Excellent customer service which is diminishing throughout America.
staff was very nice and polite answered all my questions thank u
Friendly and courteous staff. Very helpful.
I tried 5 times to write this under 200 characters, can`t do it. Just adds to the frustration of my uhaul experience.
I was very pleased with my experience with U-Haul.
Overall the service was good, only thing to locate the office was a bit hard since it doesn`t have a Uhaul signal , other than that awesome.
The staff and facilties are first class
After our move out experience I don`t intend to use any uhaul facility in the future
The email rent reminder service needs some work. I didn`t receive it every month.
The facility and my overall experience was very good. Need more staff on weekends. Need a few more moving carts. Need a trash can by the soda machine! :-
I think the facility could be open later for people who have to work later. The office can be closed but you should be able to get into your storage unit atleast until 10:00pm.
The facilities were nice but your hours were too limited. Also a small trash receptacle would have been useful. I did love the vending machine and bathroom.
Big compliment to a staff guy named Garia. He was very helpful, sense of humor professional. He did what he could to assure his customer was happy.
Outstanding customer service very friendly.
The employees are so helpful and willing to go out of their way to make it a great experience. The person who helped us was Noah and he was great
Price is only barely good enough to beat other options.
The staff was great. Very helpful and friendly, very available for questions. The price could be better, as I only just barely selected U-box over another method of shipment.
Beautiful, clean, and secure facility. Helpful personnel.
The doors on the units seem less than secure U-Haul brand pad lock seems cheap.
The staff was very helpful.
Get rid of the rocks in the parking lot
No problems. Very helpful.
facility and service were exceptional
Already recommended to several people.
Manager Brad is excellent!
Very nice facility. Very good experience.
Customer service was great. Thanks
Great Customer Service. He showed me how everything worked and answered all my questions. Great job.
The manager is someone who I have dealt with before and he always is courteous, helpful, and provides the service needed.
Facility very clean, service providers very helpful.
The p-u drop-off were delightful. In Prosper, we rented storage space and the Manager was absolutley great in helping us organize and select the right size. I`ll be a loyal customer.
Very pleased. The staff was friendly and I will recommend to friends.
My experience with renting a storage unit at this location was excellent. The staff was incredibly friendly and helpful with every detail! It was a great experience!
I was very pleased with the service I received from Bradhe was very friendly and courteous. The facility appears to be kept in great condition and I would recommend this location to my friends.
Great Service, friendly folks a very excellent facility overall with no complaints.
Facility service was a good experience.
Wonderful customer service
I felt Brad did an outstanding job!! Everyone was very helpful.
The people working were very helpful and even stayed several minutes after work time to help. Thanks
I had originally planed to stay at another place,but I am glad I stayed at this Uhaul facility.
the staff and management were very competent and accommodating even a penske truck location next door
This particular facility had a website which allowed for questions via e-mail. However, when I sent in a question, I never received a response.
Brad really went above and beyond. It`s worth every penny to use this storage facility!
My stuff was destroyed, when asked to talk to a manager I was told he would call me. The customer service from the assistant manager was the reason I moved my items to another storage facility.
Friendly and professional.
Loved the security and that it didn`t cost anything extra to get an inside storage room. Also, found the staff to be very friendly and accommodating.
Very good experience, and very knowledgeable staff.
The representative that helped me provided great customer service.
I had a good experience with the storage. If I ever need storage again, I will select u-haul.
Linda Mitchell and her staff, Michael, were awesome and very helpful!! Would recommend this facility to everyone! Thanks so much for making this a flawless move-in!
very clean,staff was great
The service personnel did an excellent job...
The service was wonderfull fast, easy and convent. Thank you, Jewelene Williams
Staff was courteous and helpful, facilities were clean and fit my needs. My only issue was with the price -- a bit costly.
It was perfect for what i needed it for.
Great idea to have the area where people can leave donations of furniture, etc. for local charities.
Great work from all employee. They were helpful and attentive to my storage/truck rental needs. Facility very clean and secure. Would recommend the Prosper facility to friends and family.
We paid to safely store our valued property just to find that rodents had entered and done damage. Unacceptable!
The staff was friendly and very helpful. I would definately recommend and use again.
Bald tires caused 2 blowouts w/in 24 hrs of rental. The carelessness of the staff at the Lawrenceville GA center endangered our lives and I am very angry about this experience.
The service was above average and the facility exceeded our expectation of a storage facility. Very glad we were able to secure a storage space at your location.
This facility is gorgeous.
I am always very pleased when I visit. They are always willing to answer all of my questions and are willing to go above and beyond to assist when needed.
Everything was clean, well lit and well secured. The office staff was great. Better than I expected. You had everything I needed to move my stuff.
Staff was very customer friendly helpful
Friendly and Knowledgeable staff. Overall good experience.
My original reservation was not properly recorded. A different rep. took care of me and made the mngr. aware of the situation. Even though the facility made a mistake they showed me their concern.
Helpful staff. Excellent facility.