Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
excellent staff and manager
This location is HUGE! It was very hard to find the rental office. There were no signs throughout the complex redirecting me to the "front."
Wow the young girl at the counter was amazing and totally redeemed U-Haul as she provided the best customer service we have ever experienced. She was kind and listen to our upsetting experience and did everything she could to try to make it right by us:) She went beyond her job duties and turned to very disappointed and unsatisfied customers into two very happy and satisfied customers:) Our only regret is we didn't get her name to send her a thank you card.
Gina & Chris Swann
This location does a good job. The pricing is pretty transparent, and you get an accurate final total before even getting in the vehicle. The van was very new and well maintained. The experience was ideal.
Clean, well lit, attentive staff. I will admit the gentlemen who showed me around could have been a bit more knowledgable. He kept second guessing his answers/sales pitch.
Ricardo Jimeniz went out of his way to accommodate my unusual circumstance. I was not able to be at my unit when movers came to load my things. Ricardo helped me arrange a solution.
My experience was excellent from start to finish, first phone call to cargo van return. I'd rent from you again and recommend Uhaul to a friend / 5 stars!
Ensure that the vehicle has a full tank of gas
Provide customer service training to your employees. Counter lady was smoking when I approached and seemed to have disrupted her by coming in. She handed me the key and pointed at a van outside for me to take. The transaction took longer than expected because I had made the reservation at different location. When I dropped the van off there were two young men handling the office. One of them relunctantly checked out the van for ten minutes and returned with "you didn't put gas in it". I did, just not enough apparently. He stated that I had rented the van with 3/4 tank and I returned it with 10/16ths or something and charged me $6 bucks a gal. to make up the difference. A very expensive mistake on my part, but felt more like I was getting ripped off. Finally after paying over $100 for a 50mile rental I walked out of there. The most agravating thing about my experience was that, after everything, I recieved a call from one of the young employees. He told me I broke the handle in thier van. I had not, I borrowed it in that condition. He stated that it must have been me because they check the vans before and after they go out. Frustrated, I did not want to talk with this individual anymore and asked if he could have the manager call me. A week later, I have not recieved a call. My experience was atrocious.
Wonderful Services...Keep it up.
Where do I begin? I made a reservation online and when I arrived to the location they had screwed up and the truck I had reserved was not there and they did not even try to work with me. I really needed a vehicle seeing as i had to move that day! I reserved it for that day for a reason. I ended up to have to settle for a pick up truck! Having a smaller vehicle caused me to make double the amount of the trips that I would not have had to make if I had the vehicle I had reserved for in the place. I ended up paying close to 90.00 in mileage which should not have had to have been so high! The manager at the I-95 Providence, RI location was useless and very rude. He was rude to me and to his employees. I had to rent a storage unit also, but if it not been for that I would definitely not go back to that place again! I should have gotten an upgrade or discount for the hassle and the unnecessary stress that I was put under. I am 19 weeks pregnant and I shouldn't have to be under stress over things that if taken care of properly.
The staff was not in the office when I arrived. I had to wait almost 15 minutes. It also serves as a storage facility so I assume they were in the storage building.
My only problem was that when I signed up I was told that I would be able to access my unit 24 hours. I wasn`t aware that I had to pay an extra fee to get into my unit if I needed to after hours.
COMPLETE IDIOTS. I was repeatedly mischarged, overcharged, and credited so that my bank acct was totally fucked up, even when they SWORE my card wasn`t being charged! Illegal...
Very pleased with the prompt and courteous service!
I took the time to fill out all the information for the "express check in/out", but the process seemed like none of my info was forwarded to the location/agent.
I recommend this location. We had a good experience and our stuff was secure and in good condition.
everything was good but the cab in my 10' truck smelled like poop.
The staff here are great! They are knowledgeable, friendly, always ready to assist with anything. 9/1 is a very busy time for them, but I saw them juggle multiple customers and phone calls like pros.
The truck had safety issues, we were held behind schedule for mechanical problems and waisted several moving hours bringing the truck back to be repaired. We were not pleased when we received a call to pick up the truck 2 hours away from our location and picked up a old truck with body damage, mechanical issues and falling to pieces (literally). We picked up truck in one location out of state and pick up auto transport in another state because of limited availability. However, the contract was not merge or treated equally. Different return dates. How do you return a hitch two days later without a truck? The auto transport had two damaged tires one with a hole, the other was bald on the left and right side tire had two different size tired which explains the need for more gas. I thank god my family made it safely because clearly we were not properly taken care of with Uhual. Do your own inspection don't trust that everything is safe.
You must tell customers that if they bring the truck back after their designated return time they will be charged an extra day. This was not pointed out to me and I had to argue for a while to avoid the charge.
mostly clean, room for improvement
I Did order a 15' foot truck and they said i reserved a 10' when is not true,y have the emails comfirmations saying that's a 15',and not only that when i call them they let me in hold for almost 25 min,and when they finally pick up it was Connecticut U-haul and again they put me in hold and send me to the one in New York when I'm in Rhode Island, worst experience and really bad costumer service.
They were always very respectable and funny. Lighting was maintained and floors always spotless.
the gentleman was very friendly and professional
The staff is always very welcoming, very friendly and knowledgeable. The equipment was always very well taken care of.
I never had a problem, when needing assistance. The staff was always very helpful, friendly and courteous.
Saturday`s staff was excellent!
The manager said that the facility was secure but a homeless man was sleeping on the 4th floor!
I don't think the estimated fuel at time of pickup was accurate. I didn't tell the staff at the time. I got the correct amount of gas before I returned the van. Staff didn't agree and I was charged extra $4. which was unnecessary. Everything else was very good. W. Ingram
I had a great experience, Ramon was a very nice guy and very helpful. The new van was also great.
Storage space was a bit cool. Service was great and friendly would definitely recommend and go back.
The only comment I have....we booked early in the day and gave the credit card info to hold the reservation. However, wasn't told that the card had to be in hand along with driver's license once we got there. As we were going to pay cash, didn't think we needed the card again after already giving the info.
Suggestion - please tell customers that this needs to be in hand in order to complete the transaction. Never doing this before, we wasted a lot of time having to go back home and get the card.
Other than that - it worked out fine.
The younger front desk man was the only thing I found great about this space. In all honesty, he should be running it's day to day operations because the manager told me a sack of lies before I came there with my truck.
I was promised a unit to match the truck I reserved, and was told by the manager here I WAS NOT ABLE TO RESERVE THE SPACE UNLESS I CAME IN BEFORE I came with my rental agreement, and assured me their were PLENTY of spots available.
Upon my arrival, I was told this information was untrue, and I could have reserved a spot before hand, and to boot, they could only offer me a way smaller unit because it was the only one even near the size they had left.
If I had shown up any later, I probably would have been S.O.L.
Overall, it was sloppy, and very unprofessional on both ends. No one here has a single clue what is going on.
Card cloned. 2 Latina men on camera using it.. investigation ongoing. called manager, staff said, he aint gone remember to call YOU, bout dat..he coming off vacation with lots on his mind..CALL HIM!
excellent staff, friendly and helpful. I already referred it to a friend!
The staff was very friendly and helpful. We were very satisfied. Thank you again.
The experience was a good one. Helped solve a lot of problems in a very short period of time.
The gentleman who waited on me was excellent!
Regarding the security issue, the door to our building D was broken left open.
Problem with rats? Saw a rat poison container in my rental space.
This is a stupid survey. yes/no answers are not adequate. You`re not getting good data here--get help designing your survey.
UHaul saved my skin after a failed attempt to use PODS. THANK YOU! Couldn`t have been easier, friendlier or more convenient. What a HUGE relief! Grateful to be in the hands of UHaul.
Everyone was very professional. I will recommend this facility.
Everyone was very helpful and professional, Ramon helped us multiple occasions
One problem after another. Payments that were made just magically disappeared, even started bringing witnesses with me when I made my payments and STILL had issues with them saying I hadn`t paid.
The unit I reserved was rented to someone else + the van I reserved for 24hrs was not available for 24hrs.
LEVEL OF SERVICE WAS AVERAGE
the two people there were very nice and helpful
The added security swipe card system was not necessary. It was inconvenient to swipe the card each time you had to use the elevator. The previous method of typing in a personal code was secure enough.
Ricardo Is a valuable employee to your company he is helpful and generally cares about customers He went above and beyond to make sure my needs we`re met
Staff was rude and not helpful at all.
The only thing I would change is the pricing
The young lady who helped me was very pleasant and professional. It was because of her that I had confidence renting here
I received excellent customer service I would recommend this location to my friends and family
Thank you for your service
The staff was very friendly and helpful.
Clean, convenient and safe seems to cover it all.
Only one problem: the manager was kind enough to set my card to late access, but it didn`t work. I was locked in the compound for half an hour. Luckily another customer let me out.
It was a good storage place for the timeframe needed.
I used this facility for about 4 years. Service was very good and the people working there were always personable.
I was very impressed with the level of care and service.
Barbara and her staff were friendly and efficient.
Terrific, convenient, clean, friendly, welcoming, safe.
Barbra is an awesome lady and was very quick to respond whenever I had a question about anything. The rest of the staff was always available and very polite, I would recommend you to anyone.
it was a good experience, the staff were helpful.
The manager was excellent the service is excellent place is clean and that`s what I have to say
My experience was excellent. I was especially impressed that I was always greeted by name and the manager even remembered my locker number. I would recommend this facility anytime.
Very professional, pleasant experience.
My experience was very positive. The staff was friendly and welcoming and really made me feel at home
first time user. staff was helpful, courteous,
Service was great!
Barbara customer care and attention have been super, we really happy with her approach to our needs and concerns. Barbara a great employee o. Dr. Luis Martinez, GMV300 International
Barbara was a gem! I will definetely use again and have been recommending your services.
Customer service suffered a bit when u-haul purchased the storage center. I`m glad they retained Barb who make the place wonderful.
Excellent overall service, staff member was extremely pleasant to work with.
No complaints, clean, decent temperature maintained.
The staff is very helpful and I plan to use this facility again next summer.
The staff was always so wonderful and helpful!!
There should be 24-hour access because peoples` schedules are completely different
The unit I rented had mouse droppings!!! Did not move stuff into the unit!!!
Barbara made me feel welcome and the process easy. I like having a friendly, caring real person to interact with!