Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Providence at I-95
You must tell customers that if they bring the truck back after their designated return time they will be charged an extra day. This was not pointed out to me and I had to argue for a while to avoid the charge.
mostly clean, room for improvement
I Did order a 15' foot truck and they said i reserved a 10' when is not true,y have the emails comfirmations saying that's a 15',and not only that when i call them they let me in hold for almost 25 min,and when they finally pick up it was Connecticut U-haul and again they put me in hold and send me to the one in New York when I'm in Rhode Island, worst experience and really bad costumer service.
They were always very respectable and funny. Lighting was maintained and floors always spotless.
the gentleman was very friendly and professional
The staff is always very welcoming, very friendly and knowledgeable. The equipment was always very well taken care of.
I never had a problem, when needing assistance. The staff was always very helpful, friendly and courteous.
Saturday`s staff was excellent!
The manager said that the facility was secure but a homeless man was sleeping on the 4th floor!
I don't think the estimated fuel at time of pickup was accurate. I didn't tell the staff at the time. I got the correct amount of gas before I returned the van. Staff didn't agree and I was charged extra $4. which was unnecessary. Everything else was very good. W. Ingram
I had a great experience, Ramon was a very nice guy and very helpful. The new van was also great.
Storage space was a bit cool. Service was great and friendly would definitely recommend and go back.
The only comment I have....we booked early in the day and gave the credit card info to hold the reservation. However, wasn't told that the card had to be in hand along with driver's license once we got there. As we were going to pay cash, didn't think we needed the card again after already giving the info.
Suggestion - please tell customers that this needs to be in hand in order to complete the transaction. Never doing this before, we wasted a lot of time having to go back home and get the card.
Other than that - it worked out fine.
The younger front desk man was the only thing I found great about this space. In all honesty, he should be running it's day to day operations because the manager told me a sack of lies before I came there with my truck.
I was promised a unit to match the truck I reserved, and was told by the manager here I WAS NOT ABLE TO RESERVE THE SPACE UNLESS I CAME IN BEFORE I came with my rental agreement, and assured me their were PLENTY of spots available.
Upon my arrival, I was told this information was untrue, and I could have reserved a spot before hand, and to boot, they could only offer me a way smaller unit because it was the only one even near the size they had left.
If I had shown up any later, I probably would have been S.O.L.
Overall, it was sloppy, and very unprofessional on both ends. No one here has a single clue what is going on.
Card cloned. 2 Latina men on camera using it.. investigation ongoing. called manager, staff said, he aint gone remember to call YOU, bout dat..he coming off vacation with lots on his mind..CALL HIM!
excellent staff, friendly and helpful. I already referred it to a friend!
The staff was very friendly and helpful. We were very satisfied. Thank you again.
Price was way over, I just past my time for 2 hours and they charge for a full period (24 hours) more, I think isn't fair.
If possible, put up a sign so people driving down Oxford St can see the location.
The experience was a good one. Helped solve a lot of problems in a very short period of time.
Your online reservation system is a joke, and customer service could be improved as well.
Great service from end to end ... thank you
Assistance choosing which size truck to rent would be helpful.
The gentleman who waited on me was excellent!
Regarding the security issue, the door to our building D was broken left open.
Problem with rats? Saw a rat poison container in my rental space.
This is a stupid survey. yes/no answers are not adequate. You`re not getting good data here--get help designing your survey.
UHaul saved my skin after a failed attempt to use PODS. THANK YOU! Couldn`t have been easier, friendlier or more convenient. What a HUGE relief! Grateful to be in the hands of UHaul.
Everyone was very professional. I will recommend this facility.
Everyone was very helpful and professional, Ramon helped us multiple occasions
One problem after another. Payments that were made just magically disappeared, even started bringing witnesses with me when I made my payments and STILL had issues with them saying I hadn`t paid.
The unit I reserved was rented to someone else + the van I reserved for 24hrs was not available for 24hrs.
LEVEL OF SERVICE WAS AVERAGE
the two people there were very nice and helpful
The added security swipe card system was not necessary. It was inconvenient to swipe the card each time you had to use the elevator. The previous method of typing in a personal code was secure enough.
Ricardo Is a valuable employee to your company he is helpful and generally cares about customers He went above and beyond to make sure my needs we`re met
Staff was rude and not helpful at all.
The only thing I would change is the pricing
The young lady who helped me was very pleasant and professional. It was because of her that I had confidence renting here
I received excellent customer service I would recommend this location to my friends and family
Thank you for your service
The staff was very friendly and helpful.
Clean, convenient and safe seems to cover it all.
Only one problem: the manager was kind enough to set my card to late access, but it didn`t work. I was locked in the compound for half an hour. Luckily another customer let me out.
It was a good storage place for the timeframe needed.
I used this facility for about 4 years. Service was very good and the people working there were always personable.
I was very impressed with the level of care and service.
Barbara and her staff were friendly and efficient.
Terrific, convenient, clean, friendly, welcoming, safe.
Barbra is an awesome lady and was very quick to respond whenever I had a question about anything. The rest of the staff was always available and very polite, I would recommend you to anyone.
it was a good experience, the staff were helpful.
The manager was excellent the service is excellent place is clean and that`s what I have to say
My experience was excellent. I was especially impressed that I was always greeted by name and the manager even remembered my locker number. I would recommend this facility anytime.
Very professional, pleasant experience.
My experience was very positive. The staff was friendly and welcoming and really made me feel at home
first time user. staff was helpful, courteous,
Service was great!
Barbara customer care and attention have been super, we really happy with her approach to our needs and concerns. Barbara a great employee o. Dr. Luis Martinez, GMV300 International
Barbara was a gem! I will definetely use again and have been recommending your services.
Customer service suffered a bit when u-haul purchased the storage center. I`m glad they retained Barb who make the place wonderful.
Excellent overall service, staff member was extremely pleasant to work with.
No complaints, clean, decent temperature maintained.
The staff is very helpful and I plan to use this facility again next summer.
The staff was always so wonderful and helpful!!
There should be 24-hour access because peoples` schedules are completely different
The unit I rented had mouse droppings!!! Did not move stuff into the unit!!!
Barbara made me feel welcome and the process easy. I like having a friendly, caring real person to interact with!