Customer Reviews for U-Haul Moving & Storage of Pueblo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pueblo
Mr Stewart and staff were great and they helped me out so much. I appreciate everything that they did to help me.
Very quick and efficient. I like the late hours they were open.
Nothing but problems from the moment I walked into the store! Joshua I believe was being trained by Brandon Stewart VERY HELPFUL in resolving problems! Lights did not work at the end of the halls!
I was actually impressed with not just Brandon the manager's friendly & helpful attitude but every member of the staff exceeded my expectations.
We did 7 uboxes across multiple days (had originally planned 5) and they made the whole process surprisingly easy.
Was an absolute delight (moving sucks obviously but the Uhaul team was amazing).
Make sure the paperwork is correct.
Better qoute for more mileage user
they have always been helpful.good staff and manager.
I needed to rent a trailer one way across two states and I was to drop it off in 5 days and it's been 15 days so after I return the trailer I will get back to you and let you know what happened.
It`s a little expensive but overall a great storage facility.
customer sevice was excellent
Someone at uhaul screwed up my reservation. They set my pickup time at 8am and the location doesn't open until 9am on Sunday. All of my help was inconvenienced. I asked for restitution at the location and got none
I greatly appreciated the friendliness and helpfulness of the staff. They were great!
The customer experience is in need of improvement! I didn't feel valued as much as I have at other locations. The wait time was too long picking up and dropping off. I didn't feel it was my responsibility to do a safety and walk through when returning the truck. That may have been better accepted when picking up. The truck I rented needs to be retired. I didn't feel it could be trusted long distance and I felt somewhat unsafe.
Shaun displayed a very professional demeanor and was extremely helpful in setting up a storage room for us, as well as assisting us with the trailer hookup. Give this guy a raise!
Wasn't very happy that we used his location to drop off our T.
dropped trailer off right at closing. person working was kind enough to help unload it.
Well i was told one price when i booked. When i went to location it was almost double what i was quoted. i have spent almost $2000.00 in the last 2month with u-haul. and i hated to get treated this way
Rates were super expensive for me. 1200$ plus didn't get anything back for returning it early
Everyone went above and beyond to make the experience as painless and easy as possible. Very friendly, speedy, easy service. 10/10 :)
Less paper work takes to long
Thank you, we were well-treated
Continue to provide friendly service!
Customer service was excellent!
People were friendly and efficient.
I would use this service again.
i could NOT be MORE pleased. kudos to your employees and management at this location.
Record correct fuel amount upon pickup.
Service was excellent. I was very pleased with the variety of services.
I have rented several times from this location very professional equiptment well maintained
Repeat Customer. Always get top notch service from this location. I do not rent anywhere else except from here....
the place in Denverwhere I was supposed to pick up changed the place for pickup said it was ready that morning we got there and they said there was no truck had to pick up in Pueblo there was nothing in Denverthat's why I would say you had poor service and I can never believe what your employees saythey are highly unreliable
I would not very use u-haul again. It was a very bad .
The pick up location was extremely helpful and professional.
The small lot was too crowded. It was difficult to find a place to put the trailer. The service person, who was new to the job, that helped me was very friendly and service oriented.
My account was charged 125.08 when my total charges only came to $117.05. I will be calling the office on Monday to deal with this.
Excellent customer service!
Very knowledgeable and accommodating.
Agent that help me was great
Everything was satisfactory. Excellent service and personnel were great and knowledgeable.
this was my second time rentting this bike trailer ,i would recommend this place .the people were great in helpping me.thank you
It is too bad the info you put in on line is not in there system when you come to pick it up. Plus I wanted to pick up where I did and the system wanted me to go across town to get it. Why do you change locations without any reason I can see. My reservation was correct, but not your system. So was irritated in the check out person for they had to go through all the on line put in the form stuff all over again.
Both David and Brandon were extremely helpful and kind to us. They also offered us water since we were unpacking in the hot sun. Thanks guys!
As usual Brandon and his employees were WONDERFUL to me. They go beyond the call of duty to see their customers are happy and satisfied. This is the BEST management I've seen in my 20 years of using Uhaul at that location. Highly recommended!
David was extremely helpful and patient as were all other personnel we worked with. Great staff.
The manager was extremely nice and helpful.
Our van smelled like someone had been smoking marijuana in it. The agent did come wipe it down completely again - we noticed on hot days when the van was sitting that when you opened the door the smell was there again. It must have permeated into the upholstery. Luckily we made it to Texas and back without being stopped. Would highly suggest NO SMOKING in the vehicles or an extra charge for shampooing should be charged. It could have delayed our trip seriously if we got stopped in another State because a canine hit on the van and had to unload everything to prove we didn't have mj with us.
Need bigger building More people please. Great people busting too much butt.
The Box wasn`t ready and I had to get 2 trailers. But I would like to acknowledge Shawn Winch office 866029 Pueblo. He was excellent. He went above and beyond.
More training for new employees.
When returning the vehicle in the morning the man was very rude he wouldn't look at the gas and or do a walk threw of the truck he said he had a lot to do he didn't have time and if he found anything wrong he would call me .. I felt uncomfortable leaving the vehicle and getting a call later if anything was wrong anything could happen in the time I dropped it off and he had " TIME " to inspect it .
Fast and professional. .they made it easy
No improvments needed. All aspects of this location get an A+++
Fast easy hookup. Trailer was nearly new, great working order, able to return early for credit.
all the equipment was not there and the equipment that was attached to u-haul ended up coming off I had troubles with that and then someone came to pick up my Uhaul without my knowledge they told me that they got in contact with me but they never did that was a lie and then I ended up having to pay $3100 to get our stuff that was in the U Hauland I was promised they would pay for my storage when I went to get a storage and I still have not received that
No improvement needed, per my observation, and, current experience. Very organized, and, professional operation. Exceeded my expectations even more than at pick up location. The man who assisted me in the final inspection was truly a fine representative of U-Haul.
Other than the fact that I had to go to a different location to pick up my uhaul vehicle, a good experience. The staff was friendly and helpful
Clean the place up, move the boxes that are right in front of the register, makes waiting in line akward, and hard for the reps to see you if you are shorter.
The truck was not prepped properly. There were only six furniture pads, when I had pre-ordered a dozen. There was also a dolly in the truck, which I had not ordered and didn't use. They didn't charge me for those things, though.
Staff in Pueblo went the extra mile when my family and I truly needed it.
Very good experience.
wow just great service thanks!
Keep up with the excellent customer service that you do.
Very helpful. We found a leaflet on the road with our light plug and the gentleman who helped us even changed the fuse for us. Great customer service.
Thank you for making my move easier because I had a great experience with U-Haul. The truck was nice, and so effortless to drive, and the rate was reasonable.
I had asked to have a truck for 24 hours and did not get that long! Then I had to pay twice for my mileage. I had asked if I could drop the truck off in Pueblo West which is just down the road from where I moved too. I was told no it has to be returned to this store! So myself and my three children had to load this truck and unload it in under 12 hours and I could not even pick the truck up until 6pm. I made my reservation for 9am?? This is by far the worst experience I have had with UHaul.
The staff is very friendly and helpful.
Have used your storage facility for over 20 years and never had a problem!
as always the staff is great,always friendly,helpful,great customer service.this time I needed help at the last minute and they were great in accommodating my needs.thanks for everything
Very helpful and competent staff.
The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.
Everyone involved in assisting us has been helpful and courteous.
We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.
No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you
Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.
Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!
The sraff at uhaul always meet and exceed my expectations thank you so much
Excellent facility, excellent customer service, would definitely use this facility again.
Joshua and David were both very friendly and helpful.
Everything was good and the staff helpful.
The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :
The staff and managers at this location are the best I have ever interacted with.
I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly
they`re probably more suited for smaller households
The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.
Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!
There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.
Very very good customer service and security.
I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.
Never received a receipt and now they want to charge me for one
Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!
Everything was ready for us when we arrived, and the staff was very helpful in showing us around.
the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.
Great service. Storage lockers need lighting inside them.
In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.
So far it has been a very positive experience!
The only thing negative was that the storage locker seemed to have no light.
Very Helpful to a new resident
Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!
Staff was very helpful and friendly. I would recomend this site to my friends.
David was very helpful during my relocation. Friendly and courtious
U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.
The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.
This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.
Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.
Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.
All staff was truly helpful. I will continue to refer others to UHaul :
Thank`s for everything, Ruby Mata
My items were very secure at your facility.
Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.
David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata
Everything convenient and clean and prompt service.
David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts.
Very friendly staff, and extremely helpful. Thank you
Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.
Poor customer service. You need a new manager at that facility
I would use this service again.
Very friendly and helpful staff at the North Freeway location in Pueblo.
everyone was very helpfull and the place was organized and clean
Manager does an outstanding job!
While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.
Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.
staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck
No lights in the storage room and overhead lights in the corridor were out
I stored my stuff after leaving college, just picked it all up and everything was perfect.
The Ubox arrived with only 2 functioning closures, and it did not arrive on time.
The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.
Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.
Very happy... Customer Service was great... I will send my family and friends to uhaul...
very professional and helpful
Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe
The staff is friendly and very helpful.
The people that we dealt with were very friendly and helpful.
All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.
They were very patient and understanding with our animals that had to be there while we unload.
The manager was not very professional or courteous.
So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char.
Manager Ken Walker in Pueblo was a bright spot working issues with us.
Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.
CREW VERY HELPFUL AND POLITE
the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one
Overall we were pleased with the storage unit and service.
This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.
For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn
The store seems very disorganized. When I spoke with a clerk on the phone I was told one price while in store I was charged a higher price. The customer after me also had issues with the service.
We have been charged way over $200 and can`t seem to get it fixed.
The unit ganityed on line was not the one I got...
very clean safe storrage enviorment, wish storrage units had lights inside
All employees were very helpful and knowlegable. I was very pleased with the help and information I received.
I never received a bill and paid a week late. I was embarassed when UHaul contacted the person I listed as a reference. I also did not have my bill prorated when I left before the month was out.
It would be nice if the call center and the store were on the same page but mgr was very good
Every time I thought it was resolved and there was a note in the computer, there was another threatening email. I`ll never use UHaul again because of the endless pain it was to get anything resolved.
The facility was clean and organized. However, my experiance with the van rental portion of my move would preclude me from ever using U-haul in any manner in the future.
I was not told the units had very low ceilings. I was told I had rented a 10X20 unit, but was given 2 10X10 units. I had to rent an additional unit in Boulder, our final destination.
CSR`s are very professional and friendly. A very nice company to do business with.
very helpful and even stayed past 7pm to ensure we got everything off the truck
Good service.. Power went out made it difficult for staff to get info entered into system with computers down.
The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.
Great facility. I`d use it again.
A female employee who handles accounts was horrible and rude. I think she sees customers as common criminals. If you are interested in details, call me at 719-546-3863. Richard Smith
Staff was very accommodating, helpful and friendly.
You need to better staff your stores and it is kind of hard to get large things into those storage units. Say, your entertainment center, because you just moved your house...
My payment date is the 15th Paid in full Nov 15 closed the unit out on Nov 19th and was still charged the full month!! Never Again.
The manager was very freindly and helpful in getting us all checked in and set up with the storage!
The staff was very helpful, even over the phone when we had to call in for questions.
A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!
It would be a bit more convenient if the weekend hours were longer.
The manager was very helpful and easy to work with!!!
Seemed if anything a little understaffed.
Paul the GM was very helpful in everyway we could think of