Customer Reviews for U-Haul Moving & Storage of Pueblo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pueblo
Service was superb. Friendly, courteous, and helpful. Overall the U Haul experience this time was excellent. The equipment was great and the service on both ends top notch. If you keep up this level of quality - no improvements needed
First truck would not go over 35 mph. It ended up not having any transmission fluid. Staff swapped out the vehicle for one that actually worked.
The manager was av jerk. Only had half a tank of gas. Not happy with pick up location. Way out of our way especially since we reserved it at a closer location a month in advance.
I would not recommend U-haul in generally.
This location is the best I've seen thus far. great customer service, clean and well maintained equip. Shaun Welch and another young lady were awesome and super helpful as well as fast and efficient. They completed my entire rental in less than 10 minutes. Give those guys 12 thumbs up! I need more hands!! Lol
Took a while 20ish minutes to get to counter to finish reservation and get truck. There was a longer line when we left though
When hooking up a trailer make sure the chains are off the ground and be sure to tighten the hand wheel. Other than that the personal did a great job.
This location was extremely busy but the staff was very efficient and our check out was quick. My overall experience was good - booking was someone confusing but the end result was very good and the phone staff was most helpful for getting the issues resolved.
We got there to drop off uhaul and the guys were outside. We got out of the uhaul and walked to the door and they had locked it. Very crappy of them to not take the time to check our uhaul in. Specially After all the crappy service we got when we picked up the uhaul. I'll NEVER rent a Uhaul ever again!
great service friendly and fast .....
Service was greT and equipment was supurb !
Nothing. Keep up the good work!
Very friendly and professional
The young man who helped me was awesome. Keep that man and have him move up in the company.
Very helpful and competent staff.
The efficiency of the process for unloading, storing and turning in of equipment needs improvement. The facilities were adequate and the staff were friendly.
I had great difficulty getting the truck rented. Seemed like a rookie was helping me. I tried to get a drop off location change which I couldn't and was given a call number to find where in Estes Park to drop the truck. After much difficulty with the call in line, I was given a Loveland, CO drop off when I paid extra for an Estes Park drop off. I've called the help line three times and have received no calls back or refund on my rental. Totally disappointed in U-Haul!!
I cannot think of anything….the service was great!!!
Jacob helped us and went above and beyond. UHauls policies were explained and we felt well prepared to rent our trailer.
Everything went very well. I like the no pressure and trying to sell you eveything. Thanks! !
Need more employees working the counter. Also slow at attending the customers
This location is extremely hard to get to. You can see it but you have to search around to find the correct road. I ended up putting excess miles on the truck because I couldn't find it and they were only too happy to charge me for them. I was also told that they would help me get to the bus station but they pointed me to a bus stop about 2 miles away. I spent over an hour and a half in the rain walking to the bus stop and waiting for the bus. No help whatsoever!!!
smooth transaction & great service
I own the Spine Savers and don't understand why this is only location that doesn't let me pull a double trailer with a 4x4 tahoe with a towing package that has trailer brakes. But the employees jumped through hoops to help me get through the uboxes quickly.
The service and the training was great, we loaded the trailer as per the advice and traveled for 900 miles with not a problem.......The trailer was delivered at destination two days earlier......Thank you!!!!
Smooth transaction!! Great Customer Service
Need more help had to wait in line.
Nice people, clean very low milage pickup.
Charge either mileage or fill up of fuel, not both.
The people at the U-haul store were excellent.
frank finn has excellent customer service
Awesome Manager and staff.Helped us and explained everything to our satisfaction.
Nothing, it was very satisfying.
Everyone involved in assisting us has been helpful and courteous.
I thought everything was great. Customer service was excellent.
The Manger an employees was very friendly an helpful, readly to the customer .
People were rude and not helpful at all. Threatened to rent my reserved truck to another customer. Truck was filthy and parked against a sign so I had a hard time getting in. And to top it off the truck had a transmission issue and didn't like to shift.
More help at 8 am on Saturday morning! Only one attendant and 3 people waiting to check out a truck!
We were VERY pleased with the facility and the service. The manager there is so friendly and helpful. Thanks to you, our move went very smoothly.
Customer service rep at the location was extremely friendly & personable. Took time to review the vehicle with me, insure/document prior damage to the vehicle and ensure I was comfortable in using the vehicle. Nice guy who gave great customer service.
Quick service. Going out I was hooked up and giving appropriate instructions. On the return, Frank came right over and took care of me. Completed the paper work, unhooked the tow dolly and I was off. Just like times before. Thanks!
Helpful & efficient! Thanks!
The guy that helped us was very professional and fast! I would most definitely recommend this place!!
I had to pay and additional amount ($230) because I got stuck on the Kansas Turnpike. When you drive down I70 West into Kansas it cuts off, and you can not get back on I70 west until you've drive on I470 which gets you locked up in that state felt like the guy on the MTA (if anyone remembers that song) So I had and additional 6 hours of driving just trying to get out of Kansas.
The manager and crew are always helpful and are great to work with!!!!
I made two reservations for two separate days for State faciliity. I confirmed both reservations with a state travel credit card. When the truck was returned on the second day, the driver was told the truck had not been paid for and they didn't have a credit card number on file. He was forced to charge it to his personal credit card. When I called to point out the error and see if it was possible to credit his card and charge the correct card, I was told that it was impossible. Getting him reimbursed will be a nightmare.
don't lie attendant hooked safety chains it came off then they charged me for a hook theyyyyyyy hooked it up not me lot of bs
Rent with them often.......always happy with the service.
Returns are fast with no hassle.
No lights inside the units. Had to get 2 storage units and buy 2 locks for both of them. The female front desk was clueless.Excellent for the guy closer,POOR for her! Thank you
Absolutely nothing, I've never felt safer using a trailer.
There was a problem with the electrical wiring of the trailer: a loose wire kept shorting out a fuse on my car, which killed my left tail light and the running lights on the trailer. I had to stop twice to have a roadside assistance person fix it.
Nothing. It was my first experience renting a moving truck and everyone was very nice. I had to call to say I would need the van another 2 hours or so and the lady that answered the phone was very nice also.
This place was a fantastic place. The service was on target and they did everything they need to help us with the situation we had with the older trailer. Staff was very friendly and helpful!
Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.
Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!
The sraff at uhaul always meet and exceed my expectations thank you so much
Excellent facility, excellent customer service, would definitely use this facility again.
Joshua and David were both very friendly and helpful.
Everything was good and the staff helpful.
The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :
The staff and managers at this location are the best I have ever interacted with.
I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly
they`re probably more suited for smaller households
The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.
Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!
There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.
Very very good customer service and security.
I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.
Never received a receipt and now they want to charge me for one
Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!
Everything was ready for us when we arrived, and the staff was very helpful in showing us around.
the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.
Great service. Storage lockers need lighting inside them.
In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.
So far it has been a very positive experience!
The only thing negative was that the storage locker seemed to have no light.
Very Helpful to a new resident
Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!
Staff was very helpful and friendly. I would recomend this site to my friends.
David was very helpful during my relocation. Friendly and courtious
U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.
The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.
This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.
Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.
Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.
All staff was truly helpful. I will continue to refer others to UHaul :
Thank`s for everything, Ruby Mata
My items were very secure at your facility.
Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.
David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata
Everything convenient and clean and prompt service.
David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts.
Very friendly staff, and extremely helpful. Thank you
Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.
Poor customer service. You need a new manager at that facility
I would use this service again.
Very friendly and helpful staff at the North Freeway location in Pueblo.
everyone was very helpfull and the place was organized and clean
Manager does an outstanding job!
While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.
Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.
staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck
No lights in the storage room and overhead lights in the corridor were out
I stored my stuff after leaving college, just picked it all up and everything was perfect.
The Ubox arrived with only 2 functioning closures, and it did not arrive on time.
The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.
Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.
Very happy... Customer Service was great... I will send my family and friends to uhaul...
very professional and helpful
Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe
The staff is friendly and very helpful.
The people that we dealt with were very friendly and helpful.
All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.
They were very patient and understanding with our animals that had to be there while we unload.
The manager was not very professional or courteous.
So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char.
Manager Ken Walker in Pueblo was a bright spot working issues with us.
Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.
CREW VERY HELPFUL AND POLITE
the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one
Overall we were pleased with the storage unit and service.
This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.
For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn
The store seems very disorganized. When I spoke with a clerk on the phone I was told one price while in store I was charged a higher price. The customer after me also had issues with the service.
We have been charged way over $200 and can`t seem to get it fixed.
The unit ganityed on line was not the one I got...
very clean safe storrage enviorment, wish storrage units had lights inside
All employees were very helpful and knowlegable. I was very pleased with the help and information I received.
I never received a bill and paid a week late. I was embarassed when UHaul contacted the person I listed as a reference. I also did not have my bill prorated when I left before the month was out.
It would be nice if the call center and the store were on the same page but mgr was very good
Every time I thought it was resolved and there was a note in the computer, there was another threatening email. I`ll never use UHaul again because of the endless pain it was to get anything resolved.
The facility was clean and organized. However, my experiance with the van rental portion of my move would preclude me from ever using U-haul in any manner in the future.
I was not told the units had very low ceilings. I was told I had rented a 10X20 unit, but was given 2 10X10 units. I had to rent an additional unit in Boulder, our final destination.
CSR`s are very professional and friendly. A very nice company to do business with.
very helpful and even stayed past 7pm to ensure we got everything off the truck
Good service.. Power went out made it difficult for staff to get info entered into system with computers down.
The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.
Great facility. I`d use it again.
A female employee who handles accounts was horrible and rude. I think she sees customers as common criminals. If you are interested in details, call me at 719-546-3863. Richard Smith
Staff was very accommodating, helpful and friendly.
You need to better staff your stores and it is kind of hard to get large things into those storage units. Say, your entertainment center, because you just moved your house...
My payment date is the 15th Paid in full Nov 15 closed the unit out on Nov 19th and was still charged the full month!! Never Again.
The manager was very freindly and helpful in getting us all checked in and set up with the storage!
The staff was very helpful, even over the phone when we had to call in for questions.
A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!
It would be a bit more convenient if the weekend hours were longer.
The manager was very helpful and easy to work with!!!
Seemed if anything a little understaffed.
Paul the GM was very helpful in everyway we could think of