Customer Reviews for U-Haul Moving & Storage of Pueblo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Pueblo
This place was a fantastic place. The service was on target and they did everything they need to help us with the situation we had with the older trailer. Staff was very friendly and helpful!
The facility and employes we're wonderful. I did report the staff member when I dropped it off that the ride was a bit rough (might be normal for 26' truck) & that the brakes squealed loudly at each stop.
The 800 was very helpful however there was some opportunities in store
no problems at all. just needed an adapter for lights.
The gentleman who checked the truck in HAS to be the most customer friendly person I have ever met. He was currently with another customer when I arrived, but he kept assuring me he would assist me momentarily. When it was my turn, he completed the check-in within a few moments. He knew I had a cab there waiting for me. This guy needs the "ATABOY" of the year!! :)
I had reservations 2 weeks in advance to pick up the equipment in Raton NM, 2 days before we were to pick it up we were told that we would have to go elsewhere to get it. After about 1hour on the phone we agreed on pueblo co. 100 miles away
The employee that helped me was great!
Next time tell you customers about all hidden charges so they know what they're expecting price-wise.
No waiting staff worked well together. Truck ready and waiting, like new in good condition.
Staff was very helpful professional and friendly. No waiting. Units very clean and climate controlled.
Next time when I return it, I don't wanna pay for extra miles because on the computer it says lower miles than when I picked it up as. Also over the phone we were told it was unlimited miles not 69miles and 40 cents a mile, that's just dumb.
The workers were quick, knowledgeable, and polite.
The Pueblo location was seriously understaffed. They did their best to serve customers but the delays were serious. We were there in mid-afternoon after chasing around for a car carrier that was actually IN INVENTORY at a store. Fortunately, Mr. Shaun Welch, was able to locate our car carrier, hook it up, check it out and get us on our way. Incidentally, he is an exemplary employee with superb customer service skills... We are NOT complaining about him, in fact, we think he should be promoted, based upon our lengthy observations of his service.
The PROBLEM we had with the equipment was something else, entirely. Our 12 hour drive would have been much more enjoyable had U-Haul instituted a policy of actually checking the continuity of the wiring on their car-carriers. Not simply plug it in and do the lights work appropriately before leaving the store... Our first 4 hours of the drive were through ice and snow. We thought we were fine until dark arrived and we turned on our headlights. Fuses began blowing in our truck. We managed to make it into an Autozone with no trailer lights. Autozone helped us troubleshoot, replaced the 4-flat trailer light connection... and fuses still continued to blow out! The wiring on the autocarrier was HOT and Autozone said it would be a huge project to go through ALL the trailer wiring in 17 degree windchill and dark outside. We proceeded several more hours on the highway with the towed vehicle's emergency flashers going. We arrived safely but this was a very unpleasant experience that could have been avoided by a bit more preventive maintenance. It could easily have become a much worse experience... I believe that a partial refund might make appropriate partial amends. I've NEVER had such an experience with U-Haul before and hope to never have such an experience again. Thank goodness we were 2 experienced adults and not a young family with children in our vehicle!
Staff was friendly and helpful. Would have preferred a ramp to 2nd level versus stairs, when loading/unloading. Would recommend this location!
NO IMPROVEMENT NEEDED...I AM ALWAYS SATISFIED WITH THE SERVICE I RECIEVE..GREAT PEOPLE...EXCELLENT CUSTOMER SERVICE.
The sraff at uhaul always meet and exceed my expectations thank you so much
Offer more products that I could need and mention prices
Trailer was very old, rusty. Seemed to have a tire out of balance that shook at lower speeds.
i especially liked the use of their phone app for check in and check out. neat.
Excellent facility, excellent customer service, would definitely use this facility again.
Joshua and David were both very friendly and helpful.
Never rented a small u haul truck before so wasn't sure what to expect. The process was quick and was informed of all costs and necessary information. Was easy to use and had no issues. Thanks!
Excellent location, well stocked store, and professionally staffed. Nothing but praise.
I reserved the truck for one 24 hour period but in the midst of moving I got sick and wasn't able to unload everything in the one day so I kept the truck one extra day. I received several nasty messages on my voicemail and was charged $200 for the second day. These guys think their thugs and it's just a pity such a huge named company can be so crappily managed.
I can't remember their names - but the two that helped us was very helpful! Being that we had to look for another trailer! The location off of Northern in Pueblo was not helpful at all where we had a trailer on reservation and it was given away! We had it for rental at $185.00 reserved! They said it was cancelled - which is not true! So then we we on the hunt for another trailer! We ended up paying $80 more because the other location screwed up! N but I needed a trailer.....these location WHEN ABOVE THE CALL to help us! These two individuals were very professional - the girl and young man ( manager ) I believe did a great job to get us on the road! It was late but they stayed and helped us!
But they couldn't get our reservation in the system for the $185.00 for the trailer! I had to pay an extra $80.00 - I would like to get that reimbursed - please contact me!
My wife and I paid for these extra cost for my father in law.....
These extra costs were not planned in the move from Colorado!
Building and customer service was great.
Uhaul rep was very helpful in Getting my towing vehicle trailer wiring fixed. Great customer service.
Lend the piece to make the lights attach to the vehicle instead of selling the customers one would be nice. We bought a 13$ connector for our truck well probably never use again and that's dumb I think. But if you lent it along with your flat bed cart thing would be really nice. Just a thought. :-)
Improve the way they treat and listen to customers initially at first contact. I was disregarded initially when I expressed concern about a last minute change to a location 120 miles round trip. However, when I returned Uhual I was listened to and given a $50 refund (via mail) up to 10 days to compensate me. Originally location was only 34 miles from my location, so 86 miles difference. Very costly financially and challenging geographically.
The manager was washing windows instead of helping his employee with a long line. We were in line for over an hour. The uhaul that we rented sounded like it was gonna die and didn't start up right.
Super friendly, had to call and reschedule a couple times and Shawn (Shaun) had no problem with that at all. Everybody that I talked to that day was helpful. The equipment and instructions were explained perfectly and my overall expirience was great.
The gentleman was very friendly. We worked with him off and on for a month as we had a storage space. He gave good service.
I put a credit card on file to use when I rented the truck one day earlier, but the card was not used and instead another card was required. what was the point of going in a day early to be prepared?
Not gouge your customers for additional rental time.. I was charged an extra day for bringing equipment back in morning after adverse weather, before the day rental was up mind you..That is price gouging, some would say dishonest or theft..
Poor experience regardless!!!
Location off the beaten track, you have to get off the highway and circle back through a mall parking lot, then turn on to a road that has nothing and then at the far end, there is the store you could see 10 feet from the highway that you couldnt get in from.
The truck was very filthy - outside and somewhat dirty inside. we had to sweep out the truck bed in order to use it, the sun visor was broken, no lights in the cargo area nor the inside of the cab. The agent was very arrogant and did not care how upsetting it was to have to use such a poorly cared for vehicle.
Everything was good and the staff helpful.
I want to send a big " Thank You" to Mr. Leyva . He was so much help.
I.accidentally put to much gas in the uhaul, more then enough gas .The man different care and told me it happens.I wanted to be credit the amount I went over on gas ,just like they charge for not being enough gas there should be something for people who put to much gas.
Truck leaked by the front of the truck. Cargo got wet.
The wait is too long. You need a kiosk computer for do it yourselfers who can check in keys, or trailers, or anything else while store is open, and one on the outside like an ATM machine when store is closed. This manual stuff is a waste of time. Thank you.
The only complaint I would have is NOT being able to talk to the store directly.
To Josh At pueblo store, thank you for all your help.. I appreciate the attention to detail and professionalism!
Be note accurate on the shipping date.
keep up your customer-friendliness.
The staff was always courteous and helpful with any needs I had. Thank you for helping me out with the space I didn`t have. :
The staff and managers at this location are the best I have ever interacted with.
Not a thing.......I would recommend U Haul to anyone needing a moving van.....
Online reservation system was easy to use; accurate and effective.
Wasn't very clean, but not terrible. Also appeared that we received the oldest unit in the fleet that day for long trip. The other 4-5 units appeared to be much newer.
I assumed the location sent lower quality on one-ways and kept the nice units for local rentals???
My only issue was when I reserved the truck over the phone with the representative, I told them I had a coupon. They assured me I would be able to use it and to give it to the employee when picking up the truck.
When I gave them the coupon they would not accept it, stating their store did not honor any coupons. Which is untrue
I will never go to the pueblo storage again. The only thing i can say about them is they will rip off the handicap and elderly
they`re probably more suited for smaller households
The manager David and his staff made our experience with Pueblo U-Haul a good one. We feel comfortable recommending the facility to friends.
Dezerai was great-- always pleasant. Wish her a lot of luck on her move up!
There were signs that said there was an elevator and there isn`t an elevator. It was difficult to get our furniture upstairs to move in and downstairs to move out.
Very very good customer service and security.
I was very pleased with the customer service. Very easy to work with and made the experience easy and stress free.
Never received a receipt and now they want to charge me for one
Stores in MI and CO were good. waited the max possible time. TOTALLY UNNACCEPTABLE! 14 DAYS OF SLEEPING ON THE FLOORS! took us 23 hrs to arrive! Very poor delivery! Very dissatisfied with the drivers!
Everything was ready for us when we arrived, and the staff was very helpful in showing us around.
the facility was very nice and so weas the staff. They gave me all my options and helped me make the right choice.
Great service. Storage lockers need lighting inside them.
In both PUeblo and Arkansas we were pleased with the fabulous customer service. Tom in Little Rock was especially helpful and did it with a smile.
So far it has been a very positive experience!
The only thing negative was that the storage locker seemed to have no light.
Very Helpful to a new resident
Danny, the mgr, took care of me, and he was excellent! My U-Box arrived in FL 1 week BEFORE anticipated! Awesome experience, and I`ll recommend this type of move to everyone!
Staff was very helpful and friendly. I would recomend this site to my friends.
David was very helpful during my relocation. Friendly and courtious
U-Haul in Pueblo was professional, experienced and quick. I was impressed with their work.
The staff was very helpful. We were given extra moving blankets and the store had a water dispenser, which was great with the 90 degree heat outside.
This was my first time renting a truck and storage and the staff help me understand every thing. Thank you.
Personnel at this U-Haul office are professional, friendly, helpful. I appreciated always getting a printed receipt for any payment or reservation.
Not enough staff for as traffic comes in. Things need to be explained better so there are not any surprises when you pick up your reservation.
All staff was truly helpful. I will continue to refer others to UHaul :
Thank`s for everything, Ruby Mata
My items were very secure at your facility.
Congratulations on having the worst customer service ever. Your employees lied to make money and then I had to pay for it. Enjoy the lawsuit from the federal government. You deserve it.
David Garcia was incredibly helpful with both the storage, trailer rental, just an all around helpful individual. Thank You David, keep up the good work. Ruby Mata
Everything convenient and clean and prompt service.
David, the manager was particularly helpful. Great guy. Upper management should take a moment to recognize him for his efforts.
Very friendly staff, and extremely helpful. Thank you
Very pleased with the service that we received and will recommend to anyone that is looking for a great storage facility and great customer service wonderful experience overall.
Poor customer service. You need a new manager at that facility
I would use this service again.
Very friendly and helpful staff at the North Freeway location in Pueblo.
everyone was very helpfull and the place was organized and clean
Manager does an outstanding job!
While renting my storage unit they had closed out my unit without me even being present and gave me flack when I returned to enter my unit. I`m very displeases with the management of this facility.
Storage units were totally inadequate. Access is restricted by small doors and narrow hallways. After arrival, I had to scramble to find a real storage space somewhere else.
staff have no clue what they r doing I paid up front 2 mon of storage got email with late fee. Was fixed was over charged took 2 mon to return the over charge fees by discount the rentaltruck
No lights in the storage room and overhead lights in the corridor were out
I stored my stuff after leaving college, just picked it all up and everything was perfect.
The Ubox arrived with only 2 functioning closures, and it did not arrive on time.
The woman who explained the details showed me the rental space was very professional helpful.It was a pleasure dealing with her.
Took about 0 minutes to check in truck and receive storage access card, thanks to the staff for help and advice.
Very happy... Customer Service was great... I will send my family and friends to uhaul...
very professional and helpful
Note to the wise.. visually check for renters before setting alarm. My stuff was all over the place when we were locked in and alarm went off. Otherwise ...all good.Thank-You, Cindy Lowe
The staff is friendly and very helpful.
The people that we dealt with were very friendly and helpful.
All was fine. You just need larger climate control storage units. Most of my furniture had to be laid on its side.
They were very patient and understanding with our animals that had to be there while we unload.
The manager was not very professional or courteous.
So many things went wrong in Pueblo and Santa Rosa that I can`t tell you all of them in 200 char.
Manager Ken Walker in Pueblo was a bright spot working issues with us.
Haven`t received our u-box yet. I have called to inquire on our delivery several times and have gotten no helpful information.
CREW VERY HELPFUL AND POLITE
the cashiers where very kind and helpful but the manager Ken seemed to not be interested in my business and ran out of security cards so I still do not have one
Overall we were pleased with the storage unit and service.
This has been the perfect answer to my moving problems this year! The staff has been extremely accommodating of our changing needs. I have already recommended this to several friends.
For storage the females were great. Tailer was more Pueblo. I went to Ft. Carson to get a trailer for $267.00. Pueblo wanted to charge me $487.00 one way to Memphis, Tn
The store seems very disorganized. When I spoke with a clerk on the phone I was told one price while in store I was charged a higher price. The customer after me also had issues with the service.
We have been charged way over $200 and can`t seem to get it fixed.
The unit ganityed on line was not the one I got...
very clean safe storrage enviorment, wish storrage units had lights inside
All employees were very helpful and knowlegable. I was very pleased with the help and information I received.
I never received a bill and paid a week late. I was embarassed when UHaul contacted the person I listed as a reference. I also did not have my bill prorated when I left before the month was out.
It would be nice if the call center and the store were on the same page but mgr was very good
Every time I thought it was resolved and there was a note in the computer, there was another threatening email. I`ll never use UHaul again because of the endless pain it was to get anything resolved.
The facility was clean and organized. However, my experiance with the van rental portion of my move would preclude me from ever using U-haul in any manner in the future.
I was not told the units had very low ceilings. I was told I had rented a 10X20 unit, but was given 2 10X10 units. I had to rent an additional unit in Boulder, our final destination.
CSR`s are very professional and friendly. A very nice company to do business with.
very helpful and even stayed past 7pm to ensure we got everything off the truck
Good service.. Power went out made it difficult for staff to get info entered into system with computers down.
The recent change from having two locks on each unit is a mistake. Lockers are no longer nearly as secure now anyone can enter when the outside is unlocked.
Great facility. I`d use it again.
A female employee who handles accounts was horrible and rude. I think she sees customers as common criminals. If you are interested in details, call me at 719-546-3863. Richard Smith
Staff was very accommodating, helpful and friendly.
You need to better staff your stores and it is kind of hard to get large things into those storage units. Say, your entertainment center, because you just moved your house...
My payment date is the 15th Paid in full Nov 15 closed the unit out on Nov 19th and was still charged the full month!! Never Again.
The manager was very freindly and helpful in getting us all checked in and set up with the storage!
The staff was very helpful, even over the phone when we had to call in for questions.
A glitch in the computer program showed units available until point of payment, which required changing to another unit much further from the entryway. Other than that, all was great!
It would be a bit more convenient if the weekend hours were longer.
The manager was very helpful and easy to work with!!!
Seemed if anything a little understaffed.
Paul the GM was very helpful in everyway we could think of