Customer Reviews for U-Haul Moving & Storage of Richardson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Richardson
Staff was rude, didn't leave with the trailer I initially went for, and the ine they showed me. When I returned, I waited 10 min for someone to help me unload the trailer. I told her I wasnt happy and asked what I needed to do for a refund, she laughed at me n said I they don't give refunds and told me I was stupid and I needed to leave the property before they made me leave. Worst experience I have ever had, will not return.
Awesome customer service. I rent from this store every time I need a truck.
This location has everything you need for moving. The truck was ready and waiting for me. The staff and service we great.
Had to drop truck off after hours and there was no parking for truck also had to hunt in the dark for a place to drop keys off.
Don't know why but got tripple booked, car hauler strap would not stay strapped down.... Scheduling seems a little unorganized
This location didn't have the vehicle I booked. Instead they gave me a van as an alternate.
Not happy with the service or the folks at this locaiton.
Go over some of the controls, where to find things, etc.
Staff helpful and competent.
Better communication between employees had to wait to get trailer connected up because no one knew I needed it connected
Great service. Went above and beyond to help and get me taken care of quickly. Great team.
I had an very pleasant experience.
The manager, Varon I believe, seemed uninterested in my business. He did not greet me when I arrived, didn't smile, and seemed like he was in a bad mood. When I returned the truck, he was upset because I wanted to use another card.
It would be a better experience if some of the associates were a little more up-beat. I know opening at 7am is early, but when you have a frown on your face rather than a smile and eager to assist instead of " I don't want to be here," it would nice. Not saying that ALL associates are like this, but it would be nice if they ALL were, which starts from the top.
This is the second time that there has been a billing error for my rental when I have dropped the truck off after hours. This time I was charged for a dolly that I did not use.; Last time I was charged for 2 days rental when I had the truck for about 20 hours.
Organization of trailers could be better
My expierence was horrible gas wasn't filled up and mileage was inaccurate on truck compared to paper but I had to keep rolling was pressed for time overall I was completely unsatisfied
Drop off was very easy did not even go inside.
Not knowledgeable of promotions
All ready have recommended
Rayna in the traffic dept. for the Allen area is amazing, she is kind, compassionate, helpful and went out of her way on 2 different occasion to help me. It is true that one person can make a difference, for me everything was falling apart during my move. Just the fact that Rayna tried to help was a huge relief to me, the fact that she jumped thru a few hoops made my day. You can't always solve someone's problem during a move, but understanding and compassion are a great start. You need more "Rayna's" on the other end of the phone. She was truly a Blessing to me. Thank you.
I was told online it would be $24.95 ... but when I picked it up and paid I was charged over $70...not sure why...but that wasn't what I had planned
convenient and quick. one very minor issue: i couldn't figure out how to activate window washer.
unwanted back feeling customer service, no greeting, no thank you. very cold. the attendant must've gotten up on the wrong side of the bed that morning, who knows
My rental needed front wheel lining, front drivers side headlight was out, front passagner side light was very deal, it started raining and windshield wiper wasn't working properly I couldn't see and I rented a one way rental from Richardson Texas to Lafayette LA 435 miles of ruff riding I called road side assistance there was no location open for me to take rental I could wait 2hrs on side of road because I was by myself and I had movers waiting on me in which I would have lost money if I would have waited to get uhaul changed out I would like to be refunded some of my money for having to deal with the worst ride ever and you can verify my story with road side assistance and uhaul in Lafayette about the headlights and front end work that needs to be fixed on rental asap can some one please email or give me a call about this issue please thanks Brandy Elie
The employee was helpful and friendly.
Great staff. Quick and helpful. Everyone at Uhaul who I had contact with were exceptionally polite and courteous. I made contact with someone on the phone and she assisted me, too. Thank you all at Uhaul.
Nothing. Friendly, knowledgeable staff, convenient location, and plenty of inventory.
Very fast and efficient. The man that took in my trailer, had it removed before I even exited my vehicle!! It doesn't get any better than that.
Everything didn't fit into the U-box because the packers did not utilize the space. We had to throw away a chair and when we unloaded the U-box there was a huge empty cavity against the cab that the chair could have fit into had the packers been better. Very disappointed!!!!! There were so many problems with getting in touch with the right person with credit card information and getting disconnected and hung up on repeatedly that I spent literally hours on Friday trying to reach someone who could help and then my husband spent literally hours on Saturday trying to reach someone who could help. Then the U-box arrived much earlier than expected which meant we had to scramble to change our plans for picking it up so we could unload it. For an organization as large as U-haul to have such unreliable computer systems and incompetent people answering phones, it is shocking. I would not recommend that anyone use U-haul. And for all that trouble, the cost was prohibitive. Even with all of the problems we had and we communicated this with everyone with whom we spoke, not one single person offered to take charge and get things straightened out. It was a lot of passing the buck and "not my problem" and I think it was easier to say "I'll transfer you to someone who can help", and then hang up so the onus was put back on us to call again and again and again. Shocking!!!!!
My overall experience from beginning to end was excellent. I will definitely use Uhaul again and won't hesitate to recommend it to friends.
Was not sure how to turn on the light in the truck while loading/unloading during night time. Also the lights within the vehicle above the driver's seat were not glowing
Doing a good job here. The crew is well managed and efficient.
Very nice staff.We went to go pick up our truck but it wast in as the last costumer was still using it.They apolized and gave us another truck right away.
It was very busy and there were only 2 people helping... They were working hard but more helpers would be nice. They did take the time to train me, even with others waiting, so I appreciate this!
Uhaul could not provide me with the 10' truck as promised in the confirmation, so they "upgraded" me to the 15' which in turn cost more fuel wise. The "Oil Change Required" light was on the entire trip and the visor would not stay up.
Everyone was very friendly and helpful and flexible - a great place and the owner was super!
Service attendant was friendly and competent. The service was fast.
Seems to be staffing issues whenever I visit here. Service is good. Wait is often not.
Everything was well-organized and went smoothly. I can't think of anything that needs changing. Just keep it up like you are now doing.
This is a popular location, I understand that but the wait time is excessive. I called ahead and reserved what I needed and even checked in online but when I got there I had to wait in line for about 20 minutes. When I got to the counter I had to provide all information again. What was the purpose of checking in online? There has to be some way to male this faster. Maybe look at how rental car companies shuffle people in and out so fast. Everything else is always great here. The staff is always nice and helpful
I was to pick up from a different location other than camp wisdom. Staff was not there and I waited for 30 min with reservation. Going to camp wisdom was out of my way. I was to drop out in garland tx but received a text to drop off in Richardson. Totally inconvient! I was told I would be give a $30.00 gas credit which did me no good as I had already place gas in the truck since it was given to me with less than half a tank in the first place. Needless to say my experience with uhal was a mess. It appeared it was about the convenience of uhal and not me the customer. To improve make sure staff is at the location. Make sure there is a full tank of gas in the van. Make sure the van doesn't stink(it was clean), make sure you honor the drop off location as agreed. I felt I did uhal job and took the van to a store where the next customer was to pick up(not my job). Next time consider the customer!!!!!
I was promised an operating truck. However, the truck had engine error light and emergency brake light glowing when the truck was started up on the U-haul lot. The attended said just ignore the lights and drive the truck anyway, and if I had trouble on the road to then just call emergency. I refused to accept this suggestion by the attendant. He was not helpful, not professional, nor considerate of customer safety.
When trying to reserve a motorcycle trailer, for my location, it isn't listed. I had to actually visit my local U-haul dealer to verify whether they had the trailer and its availability....
Bottomline: website doesn't show motorcycle trailer at Richardson location (I-75 & Arapaho)
Busy dudes worked hard to help me get in and out quickly. Nice work!
Everything went as expected. The mover we selected picked up and dropped off the U-box for us.
I reserved a 17' truck and they gave me a 15' truck even though they promised a 17' would be in stock.
The problem with the location is the physical drop off process. I could not find a way to return the trailer easily.
The service provided by your employees was very good.
The truck that I rented was in terrible condition. It broke down multiple times. My whole experience with this uhaul was a complete joke. Never again.
I had a 10:00 appointment. Two people working & other people in line. Its a slow process, Didn't leave UHaul until 10:20. I had to drive a distance to meet someone & I was late for my appointment. It would benefit the company to have advance express check in & maybe a few more people working.
Again, nothing, everything was better than expected.
I wouldn't say improve I would keep up the awesome work The Mgr Vernon was Awesome and the guy's there was great the first time I rented something from the Mgr helped me experience was great that's why I used this place so to improve this for the next they would have to see was a awesome job they do so they would tell a friend THANK YOU UHAUL FOR A AWESOME EXPERIENCE
The manager (was his name Vernon perhaps?) was extremely helpful and made the difference between Penske and u haulAll the staff in fact were very nice.
Take a12 vdc lighter socket USB charger to provide power in the truck for phones, ipos, etc.
Added charges that was incorrect and now in dispute.
we were impressed with both the pickup and return personnel. They both were very knowledgable and helpful. Will rent from UHaul again
JAMAL AND THE REST OF THE CREW ARE ALWAYS FRIENDLY AND HELPFUL. THANKS.
Let me clarify my last answer - the personnel were great but the location sucks. There is not enough parking and they have too much equipment for the space. The only way to this location is up a one-way north frontage road. The first driveway should be plainly marked - NOT AN ENTRANCE. I pulled in it and then was told to back out - could not get back out because at that point a truck was pulled in the way of me getting out. Had to wait and wait before truck was moved so I could get out. Then you have to go all the way around to the back to get to customer parking that is on the side of the building which is also hard to get in and get out of because there are trucks parked behind the parking spaces. So, no, I would not recommend this location - there are other locations with plenty of parking and not a hassle to get in and out of.
The storage facility provided by uhaul was overpriced. The attendant who made my reservation was incompetent in making the correct reservation. Well maybe she was just having a bad day...
Uhaul made me drive an hour out of my way when they switched locations and didn't tell me. I am very dissatisfied with service received
Person checking me in was very rude. When the mileage was wrong and I pointed that out he automatically assumed I was lying instead of making the 5 minute phone call I ended up making to the pickup location which proved it was a uhaul error. I will not use or recommend this location ever. I'm considering not using uhaul ever again because of this experience.
The manager provided me with great service and treated me with respect.
Find it interesting this location was originally a 1970
Toyota dealership. Must have been the worlds smallest showroom floor.
Vernon and his staff were very helpful and courteous. Highly recommend this location for any moving needs.
Put smile on employee faces
train your employees better (putting the trailer on and backing somebody up)besides that I think the store is excellent
Need be more friendly and explain better about the use of the equipment because I hadn't explanations enough, and I paid a foolish price. Because the explanation that I receive about the price was that I pay $20 per day not per miles, I payed almost $300 for 3 days, and as a student I am not happy because of less information you gave to me.
Refill gas with regular price.
Everything was great!!! Don't change a thing
Hopefully someone will be a little more helpful and courteous.
The young man who helped me did a great job setting it all up.
I emailed customer service - Turn signals on trailer were backward
The truck was fine. The trailer was crap and not fit to tow my car. The ramp scraped my car's bumper and then the cheap plastic wheel house broke on the highway (there was no impact it just snapped in the wind) and scratched the crap out of my car. Then you charged me $200 for the pleasure. I will be talking to your customer service department as soon as I get my work load under control.
The people were great, more space in front of the building would be useful, maybe two lanes.
The ladies at the counter were very nice and professional. The truck was a real junk. Barley started and the air-condition worked sometimes. Time for Uhaul to buy some new 26 foot trucks.
This location was exceptional. Service, equipment, availability, were all excellent in a very organized, clean, inviting environment,
Fast, friendly service. Excellent attention to my needs from pick up to drop. I would recommend this location to my friends.
Not sure what happened online when I placed my order, but when I showed up to the place I selected online, they told me I had to drive 30 minutes to another location. After I arrived, it took another 25 minutes to get my truck. It seemed like they weren't prepared. Once I had the truck and got home, the 2 hand trucks I ordered were not in the truck. I wasn't charged for these, however, my entire order was changed from what I selected.
just continue the good work and behavior
Staff was very accommodating and facilities clean. My issue was with the rental equipment.
Truck was rough (162k miles); Parking brake issue, had to fix brake tail light before leaving facility, hard time starting when hot, transmission shifting in / out 2nd gear was scary at times ( very hard gear transitions ),
really crowded parking lot - not sure what could be done though.
Employees were very nice and professional.
My experience was not pleasant I reserved a pick up at a location (East Campbell ) waited 35 minutes to open. The location did not have a truck for me the office stated they moved my reservation well they FORGOT TO TELL ME. So the first location did not have my truck and second location ( 412 Central Expressway ) refused to honor the $50 reservation agreement.
The man who greeted me to check me in was extremely friendly and helpful. Definetly made my experience better
The man that checked me out was short tempered and iratable. His tag identified him as a general manager so there is no excuse for that.
The back of the truck smelled terrible! It smelled like sewer and my furniture now stinks as well. I've checked out uhauls from this location previously and it has never been this bad. I am flabbergasted.
Was in and out with no problems
WELL I HAVE TO SAY THE EXPERIENCE WAS AWESOME VERY HELPFUL AND NICE CLEAN PLACE WILL USE THEM AGAIN THE GUYS WHO HELP ME WAS AWESOME KEEP UP THE JOB UHAUL YOU GUYS ARE DOING FINE!!!!!!
My only suggestion is for the Richardson faculty to have more help there was always a long wait when ever I went in to my POD. The area where you go into your POD could be a little cleaner.
With the great customer service I received, the only other suggestion would be pricing for frequent users/repeat customers!!!
The guys there were speedy and clear on the details of my rental, I definitely do recommend them.
Very efficient check in of truck
was great did over the phone they lead me to a locatiom boom i was thier and gone was great..
Everything is perfect and thanks
No improvement necessary. Staff was helpful and answered all questions. When I picked up the trailer, the staff member confirmed everything was good to go.
Customer service at the richardson location was very professional and quick. The truck we rented looked clean but the AC was not working on the truck for our 9 hour drive, which made it very uncomfortable.
There was an older black gentleman at this location that was wonderful. Very polite and was helping everyone. Awesome experience
1. This truck was hard to start - you had to crank the engine for 30 seconds + and it sometimes took several tries.
2. I was overbilled for the rental - I had the truck for 19 hours and was billed for 2 days. Waiting for a call from customer service to sort it out.
HORRIBLE COMMUNICATIONS. 6 EMAIL
MESSEGES....LEAVING A CONFUSED MESSEGE.
LEFT ME THIKING I WAS LATE RETURNING TRAILER, CAUSING ME TO STOP, DUMP EVERYTHING IN GARAGE, THEN RACE TO DROP-OFF LOCATION, RATHER THAN 1 PM THE FOLLOWING DAY. CAUSED ME TO ONLY HAVE THE EQUIPMENT 2 DAYS, RATHER THAN 3 DAYS.
RECOMMENDED TO FAMILY MEMBER TO LOOK ELSE-WHERE FOR CROSS COUNTRY MOVE.
LEFT ME DISAPPOINTED.
every time I move or other needs, I always come to the same location to rent uhal always great customer service.
The mileage was wrong and the gas was not on the same level . I told the clerk and what she did is correct it in my paper copy /receipt but she did not correct the mileage and gas level in the computer . The mileage is off by 5 miles and the gas is not even in 3/4 level.
Just keep on doing what you do best. Take care of the customers!!!!!
Brandon was rude and very unhelpful. Vernon the manager was supposed to call us on Monday before 2pm he left a voice mail on Wednesday. Brandon left us stranded at the store with a loaded broken down truck. They said the price match for penske with our confirmed email but they did not have the drop off date correct and would not sell us a TV kit because it was in wrong on their inventory. Brandon told us since the truck broke down that it would not affect us dropping off but we were changed 46.00 for an extra day. They didn't even fix the windshield wiper. Horrible experience and we now have overdraft fee's to pay for the extra day. Our number has changed to 7204176045
No comments at this point in time. The service was professionally rendered with courtesy and timely.
Very courteous staff. Don't change a thing.
After renting from this location over 30 times in the last 2.5 years I'm done; will try another location close by but may just buy my own trailer and give up on Uhaul all together.
Efficient friendly service and convenient location.
Efficient and friendly service. Convenient location.
Good experience with very professional employees.
The four times i called uhaul I was transferred to customer service and they said that the store would call me back but I never received a call back. I finally had to go in there and talk to someone.
This location was exceptional and phoenomenal The entire staff was professional and personable empathetic and kind. Moving can be tough and they really Get It! Erle Road Storage is also GREAT!
Lucky Simmons is excellent as the store manager. I would definitely recommend him to anyone who is moving from Dallas.
The manager and staff were VERY helpful and efficient. Overall, my U-Haul experience was EXCELLENT!
Customer service was lacking...lost the first lock I purchased and required me to buy another. After much complaint to Corporate, I was finally reimbursed the cost after a month.
I did not actually visit this site as my movers came and delivered to this site. However my contents were received today and in good condition, so it must be a safe site.
It was a pleasure doing business with these folks. They made every bit of the process easy and were helpful and friendly all the way through. Thanks!
Only negative is parking for both rent and customer`s car. It was a hassle.
Everyone and everything was great! I only wish the access door had a ramp instead of a small step. Not very easy to navigate with a dolly. Besides that, the location and staff were terrific!
worse experience ever. I will not use Uhaul again for my moving needs.
Everyone there was very nice and super helpful. And Lucky was professional and had fantastic customer service. I recommend this place to all my friends!
I loved the services most that were provided by Lucky and Drew. Thanks
I called many times to get my box both shipped out and delivered. Staff completely ignores phone calls and messages unless they`re from corporate. Not happy with this experience.
Box was damaged, called to have someone take pics BEFORE opened box - treated rudely. U-Haul Rep. said he was 10 miles away and what did I think he should do about it, then he hung up on me.
Staff was extremely helpful.
customer service was excellent with very friendly staff at this location.
Off-site delivery scheduling service was a headache. However, Richardson TX manager, Lucky, went above and beyond helping resolve the situation. He single handedly redeemed Uhaul.
Easy communication and didn`t have any problems.
Val and the drivers Deyanira Sarah were great. Everything was confirmed, on time, and friendly. I appreciate them!
I called 24 hours ahead of time so I would have access to my U-box but it wasn`t ready and the person they tried to have help me wasn`t trained in how to use the fork lift.
Unable to reach anyone by phone at the Richardson location had to use the National number
staff in Texas, misdirected my UBox and unwilling to admit it or help. a man at UHaul in Kent, WA, was very kind helpful and went out of his way to see that my UBox was delivered here to Bellingham.
The only issue I had with this facility was the hours of operation.
I originally ordered the U Box to be delivered to the U Haul in Bellingham, WA. It is at the Auburn location and I need it to be redirected to Bellingham, at no additional cost to me.
The character allotment would not allow me to describe my experience!
The U-Box was clean and dry, but the door was racked out of square and both the draw latches and the lock hasp were damaged and broken. I repaired the door lock hasp.Contacting the this concern.
The box was originally sent to a warehouse instead of being shipped. If I had not called to check on it, it would still be there. The employees were good but in Fort Worth, the girl was overwhelmed.
The prices to go from location to location are somewhat outrageous. Moving from NC to TX was almost $1000, which is understandable. But another
$350 to take it another 60 miles, insane.
excellent experience, knowledgeable and friendly team ! would use them again and will refer them !
My only comment is: It would be helpful to have at lease one set of double doors for loading and unloading big items such as a refrigerator.
Mark is the best manager ever!
Very Impressed thus far, have already reccomended!
Belle was extremely helpful and great customer service
The U box was in overall good shape except for the hinges and locking clasps. The staff is super friendly and everything arrived on time and in good condition. Thank you.
I had a great experience with Uhaul of Richardson. I have had a terrible time getting the ubox from the Uhaul place in Madison, wi.
Linda is very professional but I had to call her to see if she was coming. She seems overwhelmed and busy.
I was very please with the size and price of the u-box. The staff at Uhaul were friendly and very helpful. It was quick and they completely worked with my schedule.
This is an amazing idea for moving. We live farther out, and she was very understanding that the box was needed in a timely manner at our destination.
The staff at all three locations involved were very friendly and helpful. Unfortunately, payment, contact, delivery information were all unavailable at the times they were needed.
Only complaint was an impacted area on the side of the box that caused a hole that I discovered after delivery rain cover had hidden it initially. Don`t believe that will be an issue though.
Worst service ever, nobody cares even if you complain. They try to pass on the buck. Came 22 days late. Nbody has a clue where the box was.
your dimensions posted are external when people need internal. That cost me more. Your Movinghelp.com quote is not honored. Two big strikes.
Very polite and easy to work with
i had a ubox. it was good.
I had 3-4 conversations prior to delivery of the box and providing a lock was never mentioned. Luckily my sister found one in her garage but she may not have had one.
Since I`m limited to just 200 character. MORE TRAINING in MISSISSIPPI!!! If you need more info just look up my file and see what a nightmare it was. Richardson location was great...no complaints.
Thank you Linda, you were very nice and helpful!!
Linda at Richardson was great! She worked with me to get what I needed done however the online reservation process was a problem.
Really convenient and affordable
My box was delivered on Monday 4/11. It was on time and she went above and beyond to make sure my box was in the right position. Service was easy to set up and inexpensive storage. Thank You!
WIll recommend to friends when needed.
Shannon was awesome and very nice. When I called she responded fast.
Shannon Hilton was incredibly friendly and VERY accommodating. She went out of her way to arrange everything for me. I have rarely had such excellent customer service.
Great service will use again
Very friendly and right on time.
Shannon was very knowledgeable and friendly.
Dane my sales person was great..
Shannon who delivered was great,polite,and was from my home state. great people , who makes moving a good experience..thanks
My ubox experience with Richardson and Shannon was excellent. She kept me informed and made my delivery a priority. Shannon was fantastic
Shannon did an excellent job. She was very professional and made our moving experience a good one. I would recommend uboxes to anyone in the future.
Both women were great. Pods delivered on time. Shannon went the extra mile to help is move to our new home just before Christmas! Thanks!!
The service was excelent to say the least.
Shannon you ROCK! thank you for the excellent service.....
Level of service was great. I`m glad I found out about it. The young lady was very helpful and competent.
Your representative, Shannon Hilton, was excellent. On time, every time, efficient and great personality. She is a winner. Made the whole experience a good one.
Shannon was absolutely awesome: helpful, professional, courteous and knows her business.
Shannon was amazing!! She delivered everything on time, and was a tremendous help to us. She was always available to talk when we had questions. Wonderful move.
Very personable and desire to help.
Very friendly and always on time!
Service was great.would use again.
the people in pittsburgh were very helpful!! Also, shannon from dallas was very prompt and pleasant. Thanks!
I can`t say enough about your customer service rep - Shannon Hilton. She was an absolute joy to work with. I appreciate doing business with someone who understands the concept of customer service.
I am so pleased with the whole experience that I will do it again if needed. I moved from Dallas to San Leandro, CA and everything was flowless. Thank you so much.
Shannon in Richardson, TX was extremely friendly and helpful in every way. I also experienced exception service in Seattle from the Kent, WA office. They were speedy in the delivery process.
All good. At pick up and delivery
Shannon was sensational and very helpful.
Great service, will definitely use in the future
Very positive experience! Shannon was very helpful and flexible for delivery and pick-up. I will definitely consider using U-Boxes for moves in the future.
Excellent customer service, helpful, on time and had all the information at hand. So far a great experience on the shipping end.
Shannon was really helpful and on top of things. She is a great asset to your company. My husband and I had a great experience and loved working with her.
We really appreciated Shannon`s help throughout our entire moving process!!
I had a very good experience. I might have been perfect, and Shannon, the person that helped us, was great. She was very prompt and patient with our many changes.
Service was prompt, friendly, and reliable. I have already recommended U-0Box to a friend!
Shannon has been an excellent rep for you. She has been very helpful efficient. Also, your pricing is perfect much better than PODS.
Very good experience with Richardson, TX UBox. Friendly, accommodating and very efficient. A useful service.
Would like to see a multi-box discount. Say an addition 5% off for each additional box rented.
Shannon was on time and a great help.
The best thing about this experience is Shannon...she is AMAZING!!! Moving is such a stressful thing and she is truly a pleasure to work with and really simplified our moving plans.