Customer Reviews for U-Haul Moving & Storage of Richardson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Richardson
I called to say I needed an extra day and was quoted $19.95 per day extra and that was not the case - I was charged $54. per day instead. He did not clarify the cost if coming from a different location. Had I known that fact I would have brought the truck back sooner.
Worse yet I was charged for an extra day on Tuesday when techinically it was dropped off in time. Manager was rude about this, and said it was my fault for not knowing however their employee gave me the wrong information in the first place so I have requested at least a partial refund of one day which was $54. Total bill was an extra $118. If I dont get a refund I will be sure to let my friends know to use another service online. Thanks for your help.
Customer service communication is very BAD. I will never use any uhaul services again...From the beginning to the end it was bad..The manager handled my situation very aggressively. He wasn't friendly at all.I had to call three times just to speak with him.Finally I'm thinking I'm done with Uhaul...I get a email stating the amount I owe will be going to collections after I paid the full amount Off.I had to call them the next two days to get the situation fixed..Customer service did not really listen she talked over me all she kept telling me I still owe them..After 10 to 15.mins on the phone she fiqured out what happened to my payment.I hope they correct everything and I hope no Uhaul payment end up on my credit.Worst experience ever...
Very easy and hassle-free. Will use again in the future.
I think the Dolly and Blanket take up too much room and it feels like a scam that it is there for you to use but only for a charge - the sales person should handle this and I did not like having to pay for that stuff to be the truck I rented and it was a pain to navigate around it!
It would have been more helpful if we were instructed on how to work the ratchets for the car dolly and how to hook up the tow dolly to the truck--ensuring that we could do it ourselves.
great experience and professional
Customer Service was good but could be friendlier.
The truck was ready to go and check in was quick. Nice friendly staff.
All employees at both locations were very polite and professional.
Possibly have an express pick up/checkout for people who have made arrangements for uhaul services.
I rent from here often, trailer , truck. If I'm late two three hours, I get charged for a second day. Fair enough. But Hour & a half? Come on. The manager can over ride the system. He has before. But this guy, does not. Unfortunately, I have to rent from again from here.
They helped me out of a huge mess when I was a long way from home. Great service. Many thanks.
This place was run very professionally! Super quick drop off. Extremely organized!
No change. The process of renting a trailer was fast. By the time I went out to my car, there was already a service agent waiting to hook the trailer to my vehicle. I was impressed with how fast it was for me to rent a trailer.
Excellent customer service
The experience at this location was fabulous! We have rented trucks here before and we keep coming back to this location. Staff is extremely helpful!
Never had any problems with this location. Always have a great selection of material, tools and trailers.
Horrible non caring exorbitant avoid as much
Personnel was cold and perceived to be unfriendly. I did not get the impression they appreciated my business. Should I need Uhaul equipment while in Dallas, I will find another provider. Extremely unusual for a Uhaul dealer.
Great staff, very knowledgeable. Fast service, Great representatives for UHaul
Truck did not have a ramp which made it very difficult to move furniture and appliances. that was a huge surprise and did not make me happy. I did not receive my AAA discount in my invoice.
The staff were friendly and helpful. Thanks to Vernon for hooking me up.
Gave me a fluxuating gas gauge along with a truck that should be decommissioned. the general manager was not very friendly but the girl behind the counter was very nicethe truck also needs a new battery as It almost died
Probably one of the friendliest and nicest U-Haul team I have ever rented from. This locations team went above and beyond, I will for sure be recommending this location to others. Thank you!
I was only hauling 5 pieces of furniture but they were bulky and heavy. Thank goodness the CSR mentioned that the 10' truck did NOT have a ramp (I didn't know this) and suggested that I get the next largest size. THANK GOODNESS! He also told me the EXACT number of furniture pads I needed.
the drop off area is too tight, and right off the street. when we pulled out, we had to have the employee navigate us out so we didn't hit any of the tows hanging out.
Too bad the 10ft van does not have a loading ramp.
Good customer satisfaction very professional
The employee who helped me was very polite and quick to process the return.
We were promised a 19.95 truck at 9 am. The line was outside the door. We had to come back due to the line and my daughter had to be at work. We didn't get our rental until 11:15!!
The total cost was 64$ instead if the 34$ that was quoted!!!
I live 6 miles from this location, no way in hell should I have paid 64$!!
I will never use this company again, ever!!
Budget rentals, here we come!
I didnt use the blankets for my furniture and would like my money returned.
Ithe store manager of the store was very unfriendly, cold and very short when talking to me. Worst experience of a u haul I have ever had
This was the WORST uhaul experience. I waited in line for hour because 6 people were in front of me and only ONE uhaul person helping us. At the end the managed came out to start helping people. Many people left the store to go to other places since they had been waiting so long. People were cussing, upset and it was not pleasant.
The truck was filthy and when we picked up the trailer the reps were rude and although they hooked it up, they didn't check to make sure everything was working properly (brake and signal lights). Luckily, we noticed this after we were flagged down from a passing motorist and took it to another shop outside of Fort Worth. The gentleman there was very helpful... we had to take the car back off (in the rain), attach a new trailer and when that didn't work either, he attempted to replace a piece on the truck which also didn't work. At that point, we were given two options: 1. Take the truck to a Ford dealership and hope they could fix it or 2. Drive my car separately forgoing the trailer. We chose 2 since we were now way behind schedule. We were told the trailer would be refunded which I have yet to see and although we returned the truck (cleaned btw) on Monday, we received a call from Uhaul asking when we planned to return it. What a mess. I've used uhaul for all of my moving needs in the past, but I doubt I will in the future.
The wheels on the appliance dolly were caked in mud. I did not notice it until I was on my way back through the house with it. Left a trail through the whole house. But since I missed it, it is easy to see why they missed it. Minor issue. It also would have been nice to pick the truck up with a full tank instead of a half tank. It would have been easier to return the same way and would have saved me an early gas stop. Again, a minor issue and I can see why it would be advantageous to U-Haul. I ended up returning the truck with 3/4 tank full as I misjudged how much gas I would use toward the end of the trip. Again, a minor issue and I have already recommended this location to my sister.
Forgot to give me the blankets I ordered/paid for. I called to request refund, but not sure it got taken care of.
The people there made it a very pleasant experience.
Great!!! In and out fast!
Got there 15 mins b4 closing, and the guys were very helpful. Upon return 730 the next morning, your guy was friendly and quick to check me out.
Wait in line at the store was a little bit longer than desired.
The people there were very pleasant to deal with, the van was available and all went very well.
The parking lot is small and traffic around it made it hard to get around. The staff was very friendly and helpful.
Nothing .the staff and manager were very nice and helpful.
Friendly and helpful staff. Very flexible and reliable. Thank you and I will continue to use uhaul at this location - my favorite!
Slow, not enough counter help.
But I will use U Haul again.
In and out in a flash, great team at this location, highly recommend.
I went to the original location to which I was assigned to look at a 5x8 trailer I had reserved to see if I might need a larger one. I was rather surprised to find that the designated location was no longer in the U-haul business. I was referred to the 412 Main location and viewed a trailer and bought some supplies. They gave me a number to call to change the pick-up location. I called that number and the agent attempted to transfer me to another department. Twice, when the transfer was attempted, the connection disconnected. On the third call, the agent gave me the direct number to call and I reached a recording saying it was past that department's hours. Apparently the agent did not know of these limited hours. With less than 24 hours before rental I received notification of another pickup location. I successfully reached "traffic", "routing" or whatever it is called an was kindly transferred to my preferred location. No serious problems, but just a lot of what seemed to me to be unnecessary travel and phone calls.
They are already the best :)
excellent service and in a timely matter, thanks!
Employees were friendly and knowledgeable. They had the truck ready which made my experience even better. The best thing for anyone to do is when you get ready for renting a u-haul, make sure to check in. That way the process is quicker.
change your insurance supplier which is REPWEST. i never got reply for my last year claim from them.
Wait time in the past has been an issue because of slow computers. If this has not been addressed then I suggest you do something about updating your computer system.
Please clean the inside and outside of the truck.
Excellent place. Excellent customer service
Maintained? My trailer door acted like it had never seen a can of lubricant. I had to use half a can of Teflon lube to keep it working during the week I had it.
staff was rude and the general manager and assistant manager were inconsiderate. I will not be coming back.
Kevin had a very bad attitude Sunday, it could have been somthing else, but his attitude was not professional at all. We parked our truck in the equipment line and that just sent him over the edge! He could have been more kinder with his worda nd body language. Overall I will always use U-Haul even if I do have a Kevin in the service center.
Everything was great including the guy that waited on me and hooked me up.
The only thing that concerned me was that I didn't get anything showing I had returned the dolly.. I did get a email receipt but it didn't say it was returned, it just showed how much I paid for it.
They are unprofessional people and disrespectful
Nothing.....the price is reasonable, product availability is great. Saleperson knowledgeable about the item I'm leasing!
more flat bed trucks available.
The four times i called uhaul I was transferred to customer service and they said that the store would call me back but I never received a call back. I finally had to go in there and talk to someone.
This location was exceptional and phoenomenal The entire staff was professional and personable empathetic and kind. Moving can be tough and they really Get It! Erle Road Storage is also GREAT!
Lucky Simmons is excellent as the store manager. I would definitely recommend him to anyone who is moving from Dallas.
The manager and staff were VERY helpful and efficient. Overall, my U-Haul experience was EXCELLENT!
Customer service was lacking...lost the first lock I purchased and required me to buy another. After much complaint to Corporate, I was finally reimbursed the cost after a month.
I did not actually visit this site as my movers came and delivered to this site. However my contents were received today and in good condition, so it must be a safe site.
It was a pleasure doing business with these folks. They made every bit of the process easy and were helpful and friendly all the way through. Thanks!
Only negative is parking for both rent and customer`s car. It was a hassle.
Everyone and everything was great! I only wish the access door had a ramp instead of a small step. Not very easy to navigate with a dolly. Besides that, the location and staff were terrific!
worse experience ever. I will not use Uhaul again for my moving needs.
Everyone there was very nice and super helpful. And Lucky was professional and had fantastic customer service. I recommend this place to all my friends!
I loved the services most that were provided by Lucky and Drew. Thanks
I called many times to get my box both shipped out and delivered. Staff completely ignores phone calls and messages unless they`re from corporate. Not happy with this experience.
Box was damaged, called to have someone take pics BEFORE opened box - treated rudely. U-Haul Rep. said he was 10 miles away and what did I think he should do about it, then he hung up on me.
Staff was extremely helpful.
customer service was excellent with very friendly staff at this location.
Off-site delivery scheduling service was a headache. However, Richardson TX manager, Lucky, went above and beyond helping resolve the situation. He single handedly redeemed Uhaul.
Easy communication and didn`t have any problems.
Val and the drivers Deyanira Sarah were great. Everything was confirmed, on time, and friendly. I appreciate them!
I called 24 hours ahead of time so I would have access to my U-box but it wasn`t ready and the person they tried to have help me wasn`t trained in how to use the fork lift.
Unable to reach anyone by phone at the Richardson location had to use the National number
staff in Texas, misdirected my UBox and unwilling to admit it or help. a man at UHaul in Kent, WA, was very kind helpful and went out of his way to see that my UBox was delivered here to Bellingham.
The only issue I had with this facility was the hours of operation.
I originally ordered the U Box to be delivered to the U Haul in Bellingham, WA. It is at the Auburn location and I need it to be redirected to Bellingham, at no additional cost to me.
The character allotment would not allow me to describe my experience!
The U-Box was clean and dry, but the door was racked out of square and both the draw latches and the lock hasp were damaged and broken. I repaired the door lock hasp.Contacting the this concern.
The box was originally sent to a warehouse instead of being shipped. If I had not called to check on it, it would still be there. The employees were good but in Fort Worth, the girl was overwhelmed.
The prices to go from location to location are somewhat outrageous. Moving from NC to TX was almost $1000, which is understandable. But another
$350 to take it another 60 miles, insane.
excellent experience, knowledgeable and friendly team ! would use them again and will refer them !
My only comment is: It would be helpful to have at lease one set of double doors for loading and unloading big items such as a refrigerator.
Mark is the best manager ever!
Very Impressed thus far, have already reccomended!
Belle was extremely helpful and great customer service
The U box was in overall good shape except for the hinges and locking clasps. The staff is super friendly and everything arrived on time and in good condition. Thank you.
I had a great experience with Uhaul of Richardson. I have had a terrible time getting the ubox from the Uhaul place in Madison, wi.
Linda is very professional but I had to call her to see if she was coming. She seems overwhelmed and busy.
I was very please with the size and price of the u-box. The staff at Uhaul were friendly and very helpful. It was quick and they completely worked with my schedule.
This is an amazing idea for moving. We live farther out, and she was very understanding that the box was needed in a timely manner at our destination.
The staff at all three locations involved were very friendly and helpful. Unfortunately, payment, contact, delivery information were all unavailable at the times they were needed.
Only complaint was an impacted area on the side of the box that caused a hole that I discovered after delivery rain cover had hidden it initially. Don`t believe that will be an issue though.
Worst service ever, nobody cares even if you complain. They try to pass on the buck. Came 22 days late. Nbody has a clue where the box was.
your dimensions posted are external when people need internal. That cost me more. Your Movinghelp.com quote is not honored. Two big strikes.
Very polite and easy to work with
i had a ubox. it was good.
I had 3-4 conversations prior to delivery of the box and providing a lock was never mentioned. Luckily my sister found one in her garage but she may not have had one.
Since I`m limited to just 200 character. MORE TRAINING in MISSISSIPPI!!! If you need more info just look up my file and see what a nightmare it was. Richardson location was great...no complaints.
Thank you Linda, you were very nice and helpful!!
Linda at Richardson was great! She worked with me to get what I needed done however the online reservation process was a problem.
Really convenient and affordable
My box was delivered on Monday 4/11. It was on time and she went above and beyond to make sure my box was in the right position. Service was easy to set up and inexpensive storage. Thank You!
WIll recommend to friends when needed.
Shannon was awesome and very nice. When I called she responded fast.
Shannon Hilton was incredibly friendly and VERY accommodating. She went out of her way to arrange everything for me. I have rarely had such excellent customer service.
Great service will use again
Very friendly and right on time.
Shannon was very knowledgeable and friendly.
Dane my sales person was great..
Shannon who delivered was great,polite,and was from my home state. great people , who makes moving a good experience..thanks
My ubox experience with Richardson and Shannon was excellent. She kept me informed and made my delivery a priority. Shannon was fantastic
Shannon did an excellent job. She was very professional and made our moving experience a good one. I would recommend uboxes to anyone in the future.
Both women were great. Pods delivered on time. Shannon went the extra mile to help is move to our new home just before Christmas! Thanks!!
The service was excelent to say the least.
Shannon you ROCK! thank you for the excellent service.....
Level of service was great. I`m glad I found out about it. The young lady was very helpful and competent.
Your representative, Shannon Hilton, was excellent. On time, every time, efficient and great personality. She is a winner. Made the whole experience a good one.
Shannon was absolutely awesome: helpful, professional, courteous and knows her business.
Shannon was amazing!! She delivered everything on time, and was a tremendous help to us. She was always available to talk when we had questions. Wonderful move.
Very personable and desire to help.
Very friendly and always on time!
Service was great.would use again.
the people in pittsburgh were very helpful!! Also, shannon from dallas was very prompt and pleasant. Thanks!
I can`t say enough about your customer service rep - Shannon Hilton. She was an absolute joy to work with. I appreciate doing business with someone who understands the concept of customer service.
I am so pleased with the whole experience that I will do it again if needed. I moved from Dallas to San Leandro, CA and everything was flowless. Thank you so much.
Shannon in Richardson, TX was extremely friendly and helpful in every way. I also experienced exception service in Seattle from the Kent, WA office. They were speedy in the delivery process.
All good. At pick up and delivery
Shannon was sensational and very helpful.
Great service, will definitely use in the future
Very positive experience! Shannon was very helpful and flexible for delivery and pick-up. I will definitely consider using U-Boxes for moves in the future.
Excellent customer service, helpful, on time and had all the information at hand. So far a great experience on the shipping end.
Shannon was really helpful and on top of things. She is a great asset to your company. My husband and I had a great experience and loved working with her.
We really appreciated Shannon`s help throughout our entire moving process!!
I had a very good experience. I might have been perfect, and Shannon, the person that helped us, was great. She was very prompt and patient with our many changes.
Service was prompt, friendly, and reliable. I have already recommended U-0Box to a friend!
Shannon has been an excellent rep for you. She has been very helpful efficient. Also, your pricing is perfect much better than PODS.
Very good experience with Richardson, TX UBox. Friendly, accommodating and very efficient. A useful service.
Would like to see a multi-box discount. Say an addition 5% off for each additional box rented.
Shannon was on time and a great help.
The best thing about this experience is Shannon...she is AMAZING!!! Moving is such a stressful thing and she is truly a pleasure to work with and really simplified our moving plans.