Customer Reviews for U-Haul Moving & Storage of Roseville

Rating:

5.0

Nothing the service was excellent your assistant manager at this location was amazing and professional I will only being going to this location just because of her and her service

Rating:

1.0

Train the personnel at this location on being customer focused. My previous experience there was that the crew was very young and were not knowlegable in handeling customer issues. Instead of projecting a "my way or the highway" stance and walking away from the discussion, they should be trained to work with the customer to resolve the situation to the customer's satisfaction. If they cannot do so on their own then they should call the next higher level of management.

Rating:

5.0

Customer service was over the tip at the Roseville location even though they are I the middle of construction!!!

Rating:

5.0

It would be good to be able to leave car there

Rating:

1.0

I arrived and stood in the office for 15 minutes with no one around. The manager hand-pulled the trailer, and I asked if I could move my truck before she attached the trailer so I could exit as there was no clear path. She attached the trailer. I asked how I can get out and she told me she was not going to move 6 trucks so I could leave. She helped me back out so I could leave and then another person, Leila, the Assistant Manager was in the process of helping someone check their truck out in the aisle so I could not exit again. I sat for another while. When I asked if they could move they said no. I sat and then when they were done Leila walked past my car - I asked where she was going as I had no exit route. I rolled down the window to ask her this and said I loudly I needed to leave. She said she mis understood that she thought I was dropping off the trailer that was just put on. I told her I would write corporate about this and she said fine- tell corporate that I do not deal with A___holes! I am formulating a series of Yelps and e mails to local publications on your new facilities in Roseville- starting with NEXTDOOR!

Rating:

5.0

Super easy transaction I've never rented a trailer till now and that was super easy all friendly people and it was a breeze .

Rating:

1.0

Good customer service. There is no need to be rude.

Rating:

5.0

Quick check in and check out.

Rating:

5.0

Great customer service, they worked well with me to accommodate my needs

Rating:

5.0

I would not hesitate to use U Haul again.

Rating:

5.0

Terrific service.

Rating:

1.0

Too difficult to leave the facility. Too crowded and staff unhelpful in directing the easiest way to leave. Will use a different location in the future.

Rating:

4.0

The office location will be greatly improved when in a permanent location

Rating:

2.0

Better training w staff, the energy is like working at a funeral home or morgue! I got charged for a broken bag in the back of the truck that I didn’t even request to have. One of the ladies told me to f off. My review wouldn’t do anything.

Rating:

3.0

Need to open parking for customers who need to leave a car while using the rented trucks.

Rating:

5.0

I would recommend this location to my friends. Staff was well organized helped process my rental. You were out the door in no time at all.

Rating:

2.0

Honestly the staff was my biggest issue, they where fairly rude from the moment I stepped out of my car. Vehicle was decent though.

Rating:

5.0

Everything went well with no problems.

Rating:

5.0

It was great. Nothing to improve!

Rating:

5.0

I greatly appreciate your excellent customer service and your patience with all of our needs. Thank you!

Rating:

5.0

All great 👍

Rating:

5.0

The staff were very helpful in setting up the equipment and returning.

Rating:

5.0

This store was amazing, after a long haul plus emptying the truck I pulled in to the Roseville facility parked looked out the window and an employee was already walking to greet me. She greeted me knowing who I was, she asked how was your drive, responded, checked the vehicle next thing I knew another employee walked up said hi.. the original employee whom I believe was a manager thanked me, we all buckle touched and I was on my way with a great smile. It’s been 60 years of your company always providing the best and still the best at what you do for others. Thank you David Albalos jr.

Rating:

4.0

Jessica Rodriquez was great to work with while getting the truck.

Rating:

3.0

Very hard to close doors

Rating:

1.0

Initially, U Haul had my drop off site in Lincoln but this location could not accept car trailers or long distant trucks. They sent me to Roseville. When I got there they seemed annoyed that I was dropping off. When I first loaded the car with U Haul help, they said the drop off location would also help me with the car. When I mentioned this at the Roseville location, they looked at me like I was crazy. I ultimately got the car off myself. I was tired, frustrated and wet from the rain. I am sure I was not my best self, but never said anything bad to the staff. They took my demeanor as a personal insult and basically told me they didn’t need to put up with me and I could leave with the truck and not come back. I stopped talking, dropped the truck off and left. This behavior is by far the worst I have ever witnessed or experienced. From my perspective, these people valued themselves above their company and the customers they serve. They did not recognize that they were part of an organization that serves customers, that they share in the responsibility all U Haul employees have for their clients and showed no consideration for the failures I experienced in working with U Haul.

Rating:

3.0

Agent at pick up didn’t know how to use a computer at all. He had to get up and switch with someone else. All agents were on their phones and not paying attention to the customers at all. The management at this location is considerably terrible as you have tons of staff and none of them know anything about customer service. The agent at pickup was horrific. She was rude and quite abrasive.

Rating:

1.0

Had a flat tire after leaving the lot

Rating:

5.0

The employees were very helpful and friendly.

Rating:

5.0

The only issue was the pickup time. There wasn’t a window just a time. So I couldn’t plan to do things had to stay for the pick up because it was behind a gate.

Rating:

5.0

Very nice staff!!

Rating:

5.0

Excellent experience from reservation, pickup, and drop off. Staff on all occasions were friendly and courteous. Only feedback for improvement is that the combination lock placed on the rear door was very difficult to open. The ability to roll the four(4) tumbler dials was very hard especially because of the small space between the door and lock when the person has large hands. Also, the latch was “stuck”after getting the combination correct, and it took a long time to get it apart. Concern is that once the truck leaves the lot, a customer may not be able to open the lock. Suggest the staff always go out with the client to demonstrate how to work the lock. The local staff person checked on me before I left as I couldn’t get it open. I appreciated that customer service.

Rating:

1.0

121 Wild rd location stuff need a trainings. Staff are very rude. They don’t know what is customer service. And they are racists. I will never ever go to this location anymore, and I will not recommend it to anyone either.

Rating:

1.0

Upon arrival to departure- from general manager/owner to entry level employees need customer service training. No friendly greeting. No smile or eye contact. Horrible verbiage. All the employees demeanor was disgusting. Advise of having secret shoppers for accuracy of how important it is to provide top notch service and not trashy blue collar people service. How did the Manager (rebecca) become an employee of this location, she looks like she should work funeral home but they even more personality than her.

Rating:

1.0

The uhaul app took 30 minutes to verify me in order to pick up my van. This was highly inconvenient

Rating:

5.0

Excellent truck and excellent customer experience, as always. Thank you!

Rating:

5.0

I was totally pleased with my U--Haul experience. Perfect equipment for the job at a fair price. The person handling my transaction was knowledgeable and didn't talk down to me or treat me like a dumb blond.

Rating:

2.0

Store manager is great. The gal who checked me in must have been having a bad day personally. She looked pissed, said three words the whole time, and then when I asked about being charged for 3 days when I was less than 90 min above 2 days, she was super annoyed and just seemed like she wanted to be anywhere else but there. Benefit of the doubt was given in case she had personal issues going on, but you’ve got to address this. Thanks.

Rating:

5.0

Don’t change anything. Especially the staff

Rating:

5.0

The fuel system on the truck I received had a serious problem that was not disclosed. Something in the pipe where you put gas into the tank was blocking the fuel. At each location when I went to pump gas it literally took from 30 minutes to an hour to pump the gas into the truck. There has to be something blocking the fuel pipe. This was reported to the people where I dropped it off. Someone should investigate if the site I picked it up from knew about the fuel problem. The people before renting before me had to know about it.

Rating:

5.0

Excellent service. Pick-up and return were effortless. Still under construction but will be the best place for rentals in a few weeks.

Rating:

5.0

Very organized

Rating:

1.0

Customer service. Employee was extremely rude and the attitude was beyond unacceptable. Will rent again from uhaul but never from this location again. Way to crammed in the trailers. Very hard to maneuver with no concerns.

Rating:

5.0

Great service keep it up.

Rating:

3.0

They allowed my 1 7/8” ball instead of demanding a 2” ball and the hitch on the trailer bounced until the bolt on my ball was stripped, came off and the trailer came loose and crashed into my car. Luckily I was able to control the car with the trailer swerving back and forth and not pushing us into oncoming traffic. I earlier had my son’s Harley strapped in the back and that would have been catastrophic for the bike, trailer, possibly us or oncoming traffic.

Rating:

5.0

When doing drop offs, the people that are checking the vehicles in need to be a little bit kinder they tend to be a little bit rude

Rating:

5.0

In and out very fast Highly recommend

Rating:

5.0

Great job I am very satisfied. Thank you

Rating:

3.0

The Transport trailer was too Small! Total waste of time and Money!

Rating:

5.0

The truck engine light came on signaling that the engine was overheating. I could not complete my tasks. I am hoping uhaul can give me a 3 hour voucher. Thank You.

Rating:

3.0

Trailer was beat-up with cracked paint and dents, but it was serviceable. Needed a good sweepout of debris. Attendant forgot my moving blankets, so I had to return for them when I got home. Had to keep trailer an extra day due to a frustrating series of unfortunate events, and Truck Share phone attendants were very soothing and nice.

Rating:

5.0

The people at this location were very friendly, professional, knowledgeable, and very accommodating when I rented a moving van. I was very impressed with the service and would not look elsewhere to rent in the future

Rating:

5.0

The folks at Wills road are always tip top. We have always rented from their location and always will. Friendly and always willing to help. Equipment is just as good as the customer service. Won’t rent from anyone else!

Rating:

2.0

Could not park a vehicle there while I was using a rental for a span of 2 hrs due to construction. Should have been told that online at the time of the reservation. I wasted an hour driving home to then be driven back to the location. I’ll use someone else in the future

Rating:

5.0

Everyone was helpful and friendly

Rating:

5.0

I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Rating:

5.0

I did not see the facility as my u boxes were delivered to my house, but everything was great

Rating:

4.0

I got exactly what was expected and paid for.

Rating:

4.0

friendly and helpful staff.

Rating:

4.0

Thank you