Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
Glenda Kennedy was the !!!!!!!!
get new employees. had a terrible experience this time. the staff was very rude even after they failed to have the truck i reserved and treated me very sub par. WILL NEVER USE UHAUL AGAIN
What an easy, friendly experience! I would recommend this location to a friend time and time again.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
tHE COMMENT ON THE NEXT LINE IS FOR THIS STORE.
I had this reservation at the 4021 N Interstate 35
Austin, TX 78722 University location originally. I got there and wait about 20 mins as there was only one person there. As I was about to hitch up the car trailer and it was broken and they had no other trailer. I had to have the reservation transferred to the Rundberg location which was off my route. The person at the university location was asking the dispatcher to provide a discount or assist with the rental. Is this something Uhaul can do??
The prices are very high compared to competitors
Customer service was great when I picked up and dropped off the trailer. I will use both uhaul and this location again. Thanks
Keep the same guys working
Very friendly, and excellent service.
We always use this location to rent trucks/trailers and I noticed every time that Glenda Kennedy is so friendly and answers all of our questions. She is amazing at her job!! Thanks Glenda we will be back soon
Excellent customer service at the time of pick up and drop off!
Manager was very well trained and very friendly and helpful and fast
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
My only comment is that reserved a utility dolly and a standard dolly online. But, when I arrived to pick up the truck, etc., they said they didn't have any standard dollies.
So, what's the point in reserving a dolly online?
upon returning the truck I waited almost 15 minutes for someone to come out. I finally accepted the truck and went to my storage unit where the employee came to get me.
This is the second time I've rented from U-Haul to move, and I've had an excellent experience both times. The ladies working at the Rundberg location when I moved this time were great. I reserved the truck online, and they had me in and out of the store in under 10 minutes on both ends of the move.
Brand new Appliance Dolly. Great!!!
Employees were courteous & friendly.
Lady was rudest person I have ever met. Made it extremely inconvenient with going to several locations to pick up truck and transport. Worst uhaul location.
Well rental began at Ben White-38 1\2-Braker. Got my rental though.
Carl was very helpful and friendly.
Great team work, perfect timing, costumer helpers... very good....Kevin and Glenda and another guy....they know how to do a great job... :)
Very good and fairly quick service. Thanks.
Out of curiosity, there is a lot a warning and wording regarding not brining back the truck with the same amount of gas you picked it up with and how it will be caculated and you'll be charged if not. However, conveniently if we fill it up with more gas (since it is hard to gauge) we are not compensated for that. You have formulas to make up for the gas we didn't fill, sure you can come up with one if we over fill, right?
The staff was very professional and always helpful. I would definitely use this facility again.
Glenda Kennedy is super. She assisted us so well. She was helpful and friendly. Great experience! Thank you Glenda.
No improvement,you'll were great and very nice and prompt.
The person who helped was friendly and extremely fast with the work. I was very happy with him.
Check in was quick and easy. Young lady (African-American) answered all my questions and explained the entire to me. Thank you!
I mentioned to the manager when I returned the truck that the hood was hooked but not latched tight. When I stopped to latch it, I found it very hard to get to latch so its understandable how someone missed it after having the hood up. Still, it needs to be checked more closely before turning over the truck.
CJay the manager was excellent customer service care I would tell anyone to go there even my wife was impress about prices on boxes and other items foe moving supplies.
I was given the wrong bar for the shorty wardrobe, so when it came time to pack this box, the bar was to short and I had to drive back to the store taking time away from my truck rental time to go back and get the right bar. Very frustrating!
My reservation was moved to anoth we r location that was out of the way. Had to pay extra milage. Did receive a phone call until about hour b4. I confirmed my reservation in advan c e with a credit card.
First truck had an oil lite on, then which they did give us another truck. However, 20 mins from the location, the truck broke down, call them. You would push the gas and the truck would NOT go. They said call the 1-800 Service number. Called waited an hour, nice man came hooked up the computer and said nothing wrong. Lost over 2 hours of time. We were to drive 1500 miles in two days with an unsure truck. 8 hours later the oil light came on this truck.
I feel that I should be compensated for the lost time.
The staff was friendly, but gave us a trailer with a wiring problem. The U-Haul employee patched the wiring on the trailer poorly and it shorted out a few hours later. I found this out when a police man pulled me over because my lights did not work. U-Haul roadside assistance told me to go to five different locations (all of which were closed on Sundays) and I drove an extra hour and a half out of my way to find an open U-Haul facility, which did not fix the trailer.
Great coustamer service. They where able to find me a 17' truck in the morning instead of my 215 pick up time. A+++
Be more clear about pricing from the quote. I was originally quoted 42 and the charges unded up over $70. This would be okay if I was just quoted a more accurate rate the first time.
it was all good, I will be back.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
Carl Shahan did a great job. He was personable and respectful. Everyone was very nice and welcoming. Great service.
Very pleased with the service and equipment, will recommend to others, plus great rates and friendly staff, especially the nice lady who checked my rental back in, thanks for the wonderful transaction
All the staff was friendly and not too ''in your face'' with it but still helpful and attentive…give them some goodies
Insure that the millage on your trucks is correct when you check in a truck and when it is checked back out.
My gas gauge was not very responsive and as a result over filled the truck with gas in an attempt to get it to its pre-rented tank reading. A small guide that says how big the total tank is and how many gallons are needed to fill each 1//8 or 1/4 division would help in those situations. Otherwise, it was great experience. Thanks
Really quick when I picked-up!
Lot attendant flagged me down as I was pulling off after dropping off to return a cargo strap to me. Great job!!
Our customer service rep was courteous and professional. I will use this facility again when the need arises.
keep going a great job. As I arrived to return rented trailer, 3 staff members met me outside. two to un-hook trailer and 1 to give me my receipt. Excellent service
I have used Uhaul frequently in the past months. This is the only location that I would highly recommend. Customer service is excellent.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
I was a little distraught that I was charged $8 for insurance when I declined it during my discussion with the rep at the store, who was otherwise very helpful and professional.
Money was debited from my account and held without prior knowledge. Amount debited and held was more than agreed to and as a result i suffered a number of NSF's
Excellent customer service and efficient operations.
thank you for your friendly services
Excellent services; very friendly staff
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
Timothy was so helpful!
He courteosly gave me a call reminding me of my pick-up time on Christma Eve.
I was so busy that I'd forgotten to get the truck!
His call saved the day!
Melissa is also so professional and friendly.
Your great staff makes this location outstanding.
Excellent customer service!! The gm was great as well as the lady cashier.
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.