Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
I would ensure that trucks are swept/cleaned/sprayed prior to renting to customer. Our truck had roaches and some other insects inside that we had to be sure to clean out prior to putting our belongings into the truck.
Let customers know by call in the morning if their online reservation was cancelled.
I rented a truck. That was full of roaches. I did not know till I ready got to start loading it. I took it back. And they were in denial about it. So all they did was spray. And give it to someone else. So that pushed my day back 2 hours. But they still wonted the truck by 7. Come on man. WTF?????????
I was rented faulty equipment. The brakes on the truck barely worked and now i can't get anyone from this office to contact me back. Poor service.
I was satisfied with the service received, and especially appreciated the helpfulness and friendliness of the employees.
hay don't have the name but Is white lady.she have a poor service really bad services..
The truck was very old and the back walls were dirty and the back truck smelled like fish.
It was a hot day near closing, she may have had some tough times with so many people losing homes in the recent flooding, I'll give them that. And I'm sorry I didn't get their names. The younger girl (tattoos) was rude, handled customers out of order, and was either having a bad day or ..., (IMHO) but was unpleasant to deal with.
There was a minor issue with the rental (wrong mileage) that the other lady with glasses dealt with well and professionally (felt like that when, on the lot I mentioned it to Ms. Tattoo I apparently pissed her off. )
(The truck was fine, only Ford ever built with decent AC ;) )
Good equipment and friendly service. Job well done.
There was an extremely unprofessional worker at this location who was not presentable both physically and verbally. By physically I mean she made no attemp to look presentable with her hair (it was literally all over the place in a "ponytail") and she was cussing very loud amongst her co-workers and complained about the work that had to be done all while clients were inside the store. I wish I could have looked at her name because she is not an employee I would ever hire and for Uhaul to allow someone with an attitude like that to remain at this employer will only look bad in front of the other clients. Please look into it! For this reason, I would not recommend any of my friends or family to attend this site.
The experience was fine before the tornado. My unit was damaged/lost though and I was a little disappointed with UHaul`s management of my total loss.
After the tornado no one was really helpful.people were siting around not helping people.
The staff members that assisted me were very courteous considering the building repairs taking place.
Building was hit by a tornado otherwise it was ok.
I really appreciate the service I received... expeditious, friendly, affordable... just what I need!
Keep it up the good customer service...!!!!
Jason was extremely friendly and helpful. Will use this location again and again!
The lady behind the counter was absolutely zero help and extremely rude. When I asked about sizes of trucks, she was very short with me, rude and was unable to offer help in finding out dimensions that I was looking for, something I thought was pretty common knowledge. The guy that went out to get the truck and pull it up for me was also rude. It's as if me coming in was inconveniencing them.
The customer service was very poor. During check-in the attendant left me mid check-in to work with another customer with out completing my service. He also did not give me an explanation for leaving he just walked away and said he would be back. After waiting in the 90 degree heat for a link of time I chose to seek out help and found the attendant inside with the other customer. By the way before he walked away I ask him what the additional charges were for above the quoted estimate. His reply was " I have no idea I'm just doing my job!" What kind of reply is this to a customer. I chose not to have this person continue to wait on me once he finished with the more important customer. He began to argue with me that he hadn't been rude and unprofessional in the handling of my transaction. The manager had to step in to finally answer my question and complete the transaction. I will never utilize your services again!
DONT SEND FEEDBACK EMAILS AT 1:43 in the morning. it is linked to my phone and no one enjoys being waken up at 2 in the morning.
Also, STOP giving out vehicles with out a full tank or provide credits when they are returned with a lot more fuel. This is the one reason I don't rent from uhaul frequently
Very helpful staff, got me set up in a very short time with a new storage unit
My rent went up quickly and I thought it was too pricey.
The staff was very helpful and friendly.
Maybe locks and keys for customers to use on the your rentals ???
Learn to shake hands with the customer and introduce yourself. You represent the business. Attitude matters.
The guy at the counter was very clear, courteous and helpful.
The ladies working at this location were great, very fast and competent - great experience!
The only thing that would have been better was if I could rent for a shorter time...I only needed the van for about 2 hours, but had to pay for a whole day.
The lady who rented to me was very helpful and friendly.
Nice % professional service-no suggestions-keep up the great job-thanks Ronnie Halfmann
Have check-in agent let the customer know about 24 hour dropoff......wasn't aware of this option until I called to check when the location closed and the phone rolled over to the after hours operator.
All staff is helpful .Thank you .
Excellent customer service by everyone there, please continue!
train new employees before they serve the public
Experience was out standing friendly professional dependable,my only complaint was the truck drove like a army tank, brakes screeching primary brake light stayed on wobbly wheel alignment truck all over the road very dangerous.i drove 29 miles round trip I put 18.5 gallons of fuel to fill the tank up 1.56MPG.truck needs to be retired or major overhaul to be with such a major fleet,thank you Richard E.Mcelroy
Customer service phone number employees having good information and calling back in a timely manner. We were sent on a wild goose chase around Austin looking for a car transporter. We waited for over 3 hours for our reservation to be made, and we were told we would be called back in an hr to an hr and half. We had to call customer service back to get the ball rolling.Then the location on our ccontract for drop off was closed!!! They wanted us to go over 60miles round trip out of way to drop it off.
Very helpful staff, quick and efficient.
Aside from the over charges I caught on 3 different occasions, the staff was friendly. The girl who did the reservation have me a really snag storage unit though.
Quick and easy. I strongly recommend checking in online. The rep was straight forward and the wait was short.
More staff at the reservation counters as soon as you open. We had only two and the line had six people in it. Some people had to wait a long time.
The young man, that helped me was very nice and when I returned the equipment he came out side and assisted me with the return even after I was ten minutes late. very good service.
no one was there to assist when we dropped off the vehicle. Then we had to call back because of a situation with charges, however the representative did assist us with getting it resolved.
Erik has greaat custaomer service skills, friendly and approachable... I always rent from this location...the receipt was accurate...no complaints...keep up the good work!
Eric was amazing! He fixed my trailer lights on my f150! He was determined to find the fuse and he did! Way to go Eric! This place was more professional than other Uhaul locations nearer to my House. But most of all...I am happy that my truck trailer lights work again. :)thanks to Eric!
Worst experience EVER !!!!
Customer service? What customer service? Corporate ? A joke. A waste of time. Almost 2 hours on the phone to change a drop-of address. Left hand doesn't know what right hand does.
Seriously questioning if cust service is in some federal prison somewhere working for food or tv time. Sub-third world standards!!!! Closing corporate account efective imediatelly. An absolute joke.
Texas representative..Is it a part time job...it shouldn't take days to return a call.
Sad. Very sad!
Made reservation online = no reservation.
Walked in to store for a 10ft No 10, only 15. Told about corporate they couldn't rent it to me anymore. Told me to call corporate. Called corporate, there is no 15ft. Call store. There is a 15 ... but it has now a reservation.
15ft in one location, trailer to another.
NOTE: destination is NOT drop of location. called support= can't change drop location. WT.f ? Called for almost 1 hour, 5 different support none could help. ...than it closed. 2 promised to call back....48 hours ... no call back.
Bunch of minimum wage liars !!!!
Avoid at all cost !!!
Great rental and price. They had not swept it out and there was big blue shards of glass in the bed of the trailer.
I was told by the person that rented the trailer to me that if i drop off the trailer after hours to call the facility that i was leaving it and leave a massage saying that i am doing so. When i called Brian said he did not recommend i drop it off after hours.
It was after 5pm when i got to the 10125 n i35 facility and 3 Uhaul employees were trying to leave. 1 employee gestured where i should drop it. after i dropped it i looked in the door and asked if they (the employees) said "no, we don't need anything". So i left. I did not appreciate Brian arguing with me about what i was told to do.
Excellent Customer Service/Will return for future rental.
As far as I am concerned I wouldn't change a thing. I like it just the way it is. That is the reason I keep coming back.
The staff was very nice and helpful. Good job!!!
Overall the entire experience was excellent! No additional stress to our moving experience, thank you.
There was bird poop inside the cab on the passenger seat, door and steering wheel in several places. While driving in the middle of nowhere on the way to San Diego, the Oil Change Required light came on. Did not know if this was something that immediately needed to be done. Roadside Assistance said it was ok, but if the vehicle became sluggish, to pull over and call them back. I would like to have thought that if they knew the trip was one way, long distance that the vehicle would have been checked previously for this type of maintenance.
The vehicle had water in the door handle. The sales person talked so fast and seemed not concerned about my needs. Overall below average experience
Everything went great. Thanks.
give me the dozen blankets I initially ordered!!
no, you didn't charge me for them, but I ordered them because I needed them!!!
The gentleman named Travis gave excellent customer service. He made everything easy and comfortable for us. We really appreciated his service.
Top notch staff - I had a wire harness issue and and the went out of their way to resolve my issue and get me on my way. Thanks again for all the help!
it appears to be a busy location. when I got there to do after-hours drop-off the receiving area was FULL of uhauls already nearly lined up into the street. There was no clear indicator on WHERE to park when their receiving area was completely full.
Very helpful staff and clean..
Convenient location. Friendly staff.
short but good experience
The unit I was rented had someone else`s lock on it. I demanded my money back. Not the clerk`s fault. It was the computer system. I took my business elsewhere. Terrible.
my experience with uhaul on runberg has always been very. very good.
Storage was clean. Great service
Customer service was excellent the staff was friendly and worked with me on late payments.
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
Staff was very helpful and friendly.
Your team of employees were great to deal with. Thank you for everything
7 p.m. is to early to close, some movers like night moving
Very helpful and accommodating, and friendly to boot. Thanks!
did not receive a credit for days not used on my storage unit
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
The prices are very high compared to competitors
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.