Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
You'll have been doing everything just great... I wouldn't do anything different... You'll have a friend for life... Thanks, Jo Ann Garza ??????
Customer service was excellent the staff was friendly and worked with me on late payments.
Not much to offer; mine was a very positive experience. I wasn't able to rent what I'd originally reserved (turned out that my car pre-dates electrical hookups for trailers) but my order was easily changed to a truck which did the job as well. My only real issue with this location was that the parking lot feels a little small for the number of people who might need to leave their cars there.
Excellent service, very fast drop-off.
excellent service. thank you.
Quick and friendly. Just rented an appliance dolly. Totally worth it.
U-haul has this business down, about five minutes to check out, car on dollie.!!!!!!
The customer service from all employees was beyond my expectations! Absolutely awesome! !,
Very friendly folks and a clean location. Top notch.
All were courteous and helpful. Veronica was most helpful and expedient .
My entire move went splendidly. Everyone was knowledgeable, pleasant, and professional. Thanks.
Continue to offer the excellent customer service!!!
Good customer service and efficient
Melissa was very nice and extra helpful. She was patient and friendly and really made a difference in my moving experience.
Your regular customer quick checkout takes just as long as normal
The only problem we had was that when we pulled up to return the trailer there was a sign that said to wait in our cars and someone would come help us return our equipment. There was a U-Haul van not in use sitting right in front of the sign so we parked behind it. No one came out so after a while we went inside. The girl inside was very helpful and returned our equipment quickly!
Just keep up the good work
The customer service was excellent. The people who work there are upbeat and a pleasure to interact with.
Every thing was great gea t keep it up thanks
Your staff was very accommodating and helpful. i really had a good experience.
20$ for a truck? BS, so many hidden fees
The agent I worked with provided excellent customer service and immediately took care of all of my needs and explained every aspect of my rental in detail.
I would definitely use this service in the future based on this experience.
Unlike the departing location, the arriving location was inexplicably callous to us. We called ahead of time and mentioned that we would be arriving just a few minutes after the store's scheduled closing time, and asked for help. When we arrived, there were clearly lots of people still working at the store, but after asking for help, they outright refused to even lift a finger to assist. So, as first-timers, we were left to our own devices to unhook our trailer and position it for them, where they only checked it in the next morning. I know it may seem like I'm asking for a lot to have them help me "after hours" by two or three minutes, but had they gone the extra mile, it would've made me feel much better. They chose not to in a way that was very visible and seemed very rude to me.
Maybe offer pickup/drop off service within (x) miles
I was very appreciative for Erik. He really helped me when I had informed that my dog was killed and I needed more time.
I had reserved a truck 3 weeks in advance for the Burnett Rd location which was 1 block from where I was and I was somewhat inconvenienced by having to drive 20 minutes out of the way to pick up my truck at another location.
Service was above and beyond expectation.. Great location..
Nothing!! Just keep up the good work:)
Customers waiting calmly "in line" are addressed after customers in the parking lot??? I had a reservation also. Two people were served ahead of me because the person working the lot was unable to tell them to wait in line. By the way, I wasn't the only person in line watching this. This is why I will go to a different vendor next time. Very very rude and discourteous... Had I made a scene, this would be bowing down to the staff's bad behavior.
Was all good .... Thank you
The cab could have been cleaned up a bit... outside was clean and well kept.
Check out and drop off we both very efficient.
My one complaint was that I was unable to lock the motorcycle trailer to my vehicle. Most trailers have the ability to lock the trailer to the ball with a lock through the latch. The motorcycle trailer didn't have a latch, but a screw down mechanism that didnt accept a lock.
Melissa was very helpful and friendly. Accommodated us even as we rolled in right at closing time. Made everything smooth and easy after a very long haul.
Excellent customer service! We hope to never move again...but if we do we will use this location!
The facility is clean yet still with insects. Staffs are very friendly and helpful. For the second floor climate-controlled storage room we rented, it was awesome and everything was kept nicely!
The truck we had was not in good mechanical shape. It had a hard time accelerating and the brakes needed to be changed out. One of the tires was a bit flat and it was really hard to refill the tire due to the nozzle being inside of the rim.
Great work; but the truck was dirty from inside (dashboard). There was a little bit glitch with the AC as it's going on/off when driving.
Overall; it's great service at this location and I do recommend it to friends!
Staff was very helpful and friendly.
Your tow dolly prices for in town rentals are BEYOND OUTRAGEOUS! $45 for 2 hours.
The lady in the office who worked my transaction was less than concerned with me, as if she were doing me a favor by taking my payment. However the rental went smoothly after that and the price paid is what I expected.
Your team of employees were great to deal with. Thank you for everything
I didn't think my car was properly seated on the tow dolly w/on of the tires being up on the edge of the dolly and said so to the U-Haul employee strapping the car on. He said it was fine. I asked again, same answer. I drove from Austin to Little Rock. I checked the dolly each time I got gas. It moved a bit and was seated better. When I went to leave Little Rock in the morning I noticed the strap was TOTALLY off the tire! Sometime between the last time I got gas and went to a motel I was driving with my strapped on the dolly by one tire. I had to call roadside assistance, I was delayed two hours and I was mad. I called the Austin U-Haul where I got the truck and dolly and asked to speak with the manager. The manager wasn't available and haven't heard back in over 24 hours. Everything else about the Austin location was fine, the people inside, the guy who got my truck, checked me out. The fellow who loaded my car needs to be fired. As far as I am concerned it was negligence on his part and could have caused a serious wreck resulting in fatalities in the worst case scenario.
The 14" truck is advertised as "Up to 2 bedroom apartment," and this is incorrect. This truck is better suited for a one bedroom.
Awesome help from the girls, and Manager.
The van was clean and they got me ready to go in under ten minutes! :)
When I expressed my unhappiness regarding the poor headlights on the truck the manager just blew me off.
Ask if is the first time rwnting a uhaul.. Because i wa a first time renter and didtn think of inspecting sertaing parta of the truck. Luckily mine was good bit if i would of misssed something i would goten charged upon return.. Other than that i was pleased
Great service and good quality equipment
You owe me 20.50...Where I rented the truck I told them the gauge was no at 7/8 but 3/4 of a tank..he said mark it and refill to that point, they will see it on the contract if you drop it early..Exactly what I did and yet..bam hit that credit card...Budget gets my next move.
Consistently High Level of Professionality and Great Customer Service. Its always a great experience doing business with this Uhaul location.
There wasn't any contact from anyone until we left the truck at the station and went into the office and a dispatcher radioed in over the walkie talkie to say the truck checked out. The agent asked if that was us and stated we were all set. Not the greatest experience but efficient if I can say something kind.
Went like clockwork. Acknowledge employees and at them to dollar! It will be worth the investment!
U-Haul's computer system is inadequate. The system was slow and then went off-line which prevented a refund for my blankets to get processed.
Staff were very knowledgeable and accommodating. Pulled truck around front for me and started on the A/C while I was finalizing paperwork, to clear out the Texas heat in the cab. Easy transaction and helpful with support information. Will probably use for my next move.
Everything was quick and they guy was really friendly.
7 p.m. is to early to close, some movers like night moving
You guys are awesome. Thank you!!
The process was easy, the truck worked fine and was easy to drive. I had two problems: 1) the trailer hitch was not easily removable and very much in the way, I have serious and painful bruises; 2) the gas fill spout was so poorly vented it took 10 minutes to refill the truck for turn in.
In and out in about 5 minutes, had preschedule my truck and it was ready for me, the best part they had the A/C going, the interior was already cool.
the only complain is the price, its a bit deceiving, I endup paying over 50.00 dollars for a 19.95 cargo van plus 12.00 on gas. For a total of $65.00, just make sure you read the small letters.
I got the insurance just in case and it was worth the piece of mind. Everything went well.No surprises or "hidden" charges. Not having rented one of these before, I was really impressed.
When I inquired about renting the truck, I was told it was $19.99 per day. However this was very misleading , I had to return the truck at 1:00 PM although I checked it at 9:00 AM. also They charged me 59 cents per mile, in addition to the daily rate. Other than that, everything was OK.
Just need to make sure the truck is clean after customer.
Great customer service! :-)
This Uhaul location is always thorough, well organized, and professional. Equipment is well maintained and safe to use. I would recommend it to anyone.
Very helpful and accommodating, and friendly to boot. Thanks!
Make sure dolly is placed in truck correctly. When we left it was slamming into the walls.
Be a little more clear on the availability on the available trucks at a location. I thought I was going to pickup my truck at a location 5 mins away, but endedup having to pick one up 20 mins away. Not a huge deal though
did not receive a credit for days not used on my storage unit
Worse experience ever, reservation was cancelled without my knowledge no one knew why or who cancelled it, Equipment wasn't available etc.
At first our reservation was changed because UHAUL ran out of 10' Trucks but when I called customer service to explain my situation they immediately helped and gave me a larger Truck at the same rate to compensate. This made our move in a lot easier. Thank you UHAUL!
service was excellent! I walked in and was greeted at the door. They explained the potential charges and before I knew it I had the keys to the moving truck in my hand and was on my way to move my items. I will definitely be doing business with Uhaul in the near future.
Great job.. Wonderful people.
Service was fast and courteous , stafff was friendly and truck was well maintained ...no complaints
I rented a 14" truck online starting 7:00 AM on 31 July. I then received a text on 30 July that there would not be a 14' truck available until 3:30 that day. My reservation clearly had loaders scheduled for 9:00 AM. I was given a 26' truck - which I really didn't want to drive in downtown Dallas. Talking to people at the store, they don't send their 14' trucks on one way rental. Very nice bait and switch. i will check into other rental companies for my next move.
Car was quite new and overall, it was a good experience!
When I walked in the general manager didn't greet me as a waiting customer.
Our Uhaul broke down in the desert about 150 miles into our 1,000 mile journey, and we ultimately had to have the truck towed. Because of this, our move took us 2 days longer than planned, and we lost (uncompensated) time off work. We also had to cancel camping reservations for the weekend, and instead, manage our two large dogs in small hotel rooms while we waited for Uhaul to give us a replacement vehicle. This was by far the most terrible moving experience I have ever had.
Very well organized, professional, and very knowledgable in their equipment. Crazy buisy today and they took care of me in a snap.
two things I didn't like
#1 the truck came with 1/4 tank of gas and had to be
returned at the same level; I had to gas up right away
#2 you have a dolly and pads I did not rent taking up space on the inside of the truck. stupid
The staff was extremely fast, kind, friendly to me and gave me some good suggestions on how to save time and money and move more efficiently.
Not a big issue, but I was unsure how to detach/leave the trailer. I eventually figured out to use one of the stands, but I was confused for a while.
The staff were good and efficient.
I was not informed that the cabin had to be vacuumed to avoid a $25 cleaning charge. I swept the trailer clean as instructed.
Moving is miserable, but having friendly staff and great trucks/tools really made the difference in our moving experience. We thought the trucks were really nice and the people at this location were really great! And the overall process of renting a truck was really easy and worth every penny.
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
The prices are very high compared to competitors
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.