Customer Reviews for U-Haul Moving & Storage of Rundberg
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Rundberg
Great staff, good sense of humor in dealing with stressed out folk. Great customer service and they know me as a regular customer.
Everything was clean, staff was helpful, was in and out really quick.
every since bob took over a few years back,turned it around, the new crews have kept the standard high
No complaints. I was impressed.
The man that helped me told me I could return the tow dolly at my home town but when I went they wanted to charge me $499.00 more than what I was told so I had drive with the tow dolly all by myself I had never towed anything on my own
The agent drove my car off the trailer. I was happy with their service.
The guys who worked at the U-Haul off North I-35 & Rundberg were phenomenal. Extremely patient with my 70 year old father and were dedicated to helping get us the proper equipment on my dad's truck to make our move successful.
Everything was smooth. Thanks!
fFre your desk clerks, they tried to gouge me for gasoline I did not use. I filled up the tank two blocks from the dealership. If anything, you owe me money.
Everything was great. The building is clean, the unit is convenient, and the staff was very helpful.
I never felt insecure about my belongings being in this storage. This place is trusted and reputable.
Take questionable trucks out of your fleet. My 24' truck had loose steering, a faulty gas gauge, poorly A/C (in the Texas heat!!), and a transmission that changed gears so hard on downshift that I thought it was going to break off!
Veronica was GREAT FAST and was very nice she really knows her stuff
I returned the trailer on Saturday night, the same day I rented it. I received my receipt this morning (Monday) charging me for two days. I have called to clear up this matter, but I still have not received an amended receipt showing the second day charge reversed. This is the closest facility to my home, but I will be choosing another location going forward.
There were so many problems I don't know where to begin. I rented a truck from the Burnet Road location in person and confirmed it would be available. Three days ago I was told rather than my 9:00 am reservation time, I needed to pick up the truck at 3:00 pm. When I said this would not work I was told OK, it would be worked out. Then the next day I was switched to an IH 35 location. This was more than 10 miles and over an hour out of my way. The storage unit I was moving into is the Burnet Road location, but I was forced to go to Rundberg and IH 35 to pck up and drop off the truck. I spent $30.00 on gas and $28.00 on milage about half of which was because of the location change, plus three helpers for an extra hour. When I asked about this I was told there was nothing anyone could do. Then at 11:00 am today I got an e-mail confirming my reservation today for 4:00 pm. Very poorly run operation and I will not be a repeat customer. Had I been told initially about the location change I would have rented from another company.
Staff was super friendly and helpful, maybe spent a total of 3 min. with pick up and return combined. Only thing is, I put a dolly on my Internet form and it wasn't on the truck before I left. Not a big deal for me, but someone else might get a little upset about that.
It was awsome service .Thank you
Nice young women and men at this store. Very customer friendly and professional. Able to keep it light and enjoyable.
Thanks Frank Ringer
Great job guys keep up the good work.
Gentlemen there polite and professional.
The Truck was horrible, The engine kept shaking all the time. There was a weird noise as well. really need to upgrade this truck....
Very friendly and helpful staff. Quick service, less than 20 minutes for both pickup and drop off. Excellent experience overall!
The service was excellent. The staff was friendly and efficient.
I would not recomend Uhaul to anyone because your rates are way to high! we rented a 10 foot truck for 6 hrs cost $130 only went 55 miles
Make sure all employees follow all guidelines. Highlight all important information on contracts. Make sure customers are aware of all rules and regulations.
The staff was quick helpful and knowledgeable. The truck was clean and clearly well maintained. Not my first time using uhaul, but it was my first time at this location. This was the simplest and beat experience with uhaul I have ever had. Kudos to the boys working this location.
The location is very busy and staff was very rude. The night before the rental I received a call that they had to move my rental time from 8 am to 2pm. When I explained that this was unacceptable, the agent responded with "it is not our fault." While I understand it may not be their fault, it is there responsibility to compensate me with another option. The lady eventually worked it out and called me back to say my rental was fine.
Day of the rental, they did not have the dolly that I requested placed in the uhaul. We left without the equipment and had to come back after 2 hours of moving to get the dolly. It was a complete inconvenience and they still charged me the $10 for the rental fee. I could not believe it.
I rented a truck two times that week from this location. Both rentals consisted of a very very long check on process. It taking 45 minutes to get your truck is unacceptable, especially when it is counting against your rental time. The Saturday that I rente the second truck, they sent me outside to wait for the truck to be pulled up. I waited 10 minutes only to find out that the truck was right there and ready to go.
Bad bad bad experience
Great experience both locations
The paper gas gauge configuration needs to actually mirror the gas gauge configuration in the vans/trucks and not some random configuration. It is very confusing and hard to tell if you have put enough gas prior to return. Have to say everyone i came in contact with was very friendly, courteous, and professional.
The service was excellent keep up the good work <3
This location stole my money!! I am in the process of filing fraudlant charges.
Quick, efficient and friendly.
Tell someone they cannot drop a uhaul off at another location before letting them leave. If the advisor I had wasn't trying to help two people at once this probably would of been avoided.
Great staff, very helpful.
I was very very satisfied
The customer service was awesome!
Easier parking direction.
Excellent service. I used this location twice within the last year. The employees were always helpful, knowledgable and courtliest. I will use them again.
Timothy is legit. Great hire you have there and solid guy overall, appreciate his help very much!
The staff were rude and not very informative. It felt like they expected me to know what to do and were rude when I asked questions.
I'm very satisfied with the service in these location. Great service and all persons working for these location are very friendly. Thanks
I spoke to the staff member when I returned the truck- the truck was difficult to drive (this is not my first experience with a truck this size, so it was not inexperience/unfamiliarity). The brakes were poor, the steering was difficult, and, even expecting the acceleration of the truck style, the acceleration was a concern. Additionally, the air conditioner seemed to work when I picked it up but did not work subsequently. The staff made an adjustment on the billing to compensate ($10 off). As seems typical of the U-Haul experience, the staff and customer service were outstanding.
The mileage was over when we returned the trunk. I missed checking it. My fault. Wont do that again. Very helpful people tho.
These guys go above and beyond to get you set up with wnat you need to get on your way.
the trailer smelled like gas and now so do all of my things
There is an extra and unexplained charge on my credit card for something unknown in the amount of 29.37 after the total charge of $77.61
The 2 guys working the Sunday I stopped by were very helpful and professional. I needed a cargo van on short notice and they were able to help me quickly and effciently.
I saw no improvement needed. The man was very nice, courteous and understanding. The fact that he understood my situation and believed me helpled me to continue to recommend U-Haul to others.
Not a thing the service was great. The girls were really helpful and got us out of there quickly on checkout and turn in.
We had great customer service.
Glenda Kennedy was the !!!!!!!!
get new employees. had a terrible experience this time. the staff was very rude even after they failed to have the truck i reserved and treated me very sub par. WILL NEVER USE UHAUL AGAIN
What an easy, friendly experience! I would recommend this location to a friend time and time again.
Timothy was extremely helpful during our storage rental, trailer issue truck rental.
tHE COMMENT ON THE NEXT LINE IS FOR THIS STORE.
I had this reservation at the 4021 N Interstate 35
Austin, TX 78722 University location originally. I got there and wait about 20 mins as there was only one person there. As I was about to hitch up the car trailer and it was broken and they had no other trailer. I had to have the reservation transferred to the Rundberg location which was off my route. The person at the university location was asking the dispatcher to provide a discount or assist with the rental. Is this something Uhaul can do??
The prices are very high compared to competitors
Customer service was great when I picked up and dropped off the trailer. I will use both uhaul and this location again. Thanks
Keep the same guys working
Very friendly, and excellent service.
We always use this location to rent trucks/trailers and I noticed every time that Glenda Kennedy is so friendly and answers all of our questions. She is amazing at her job!! Thanks Glenda we will be back soon
Excellent customer service at the time of pick up and drop off!
Manager was very well trained and very friendly and helpful and fast
Glenda, was so helpful, courteous, and extremely kind. I`ll be recommending her any future U-Haul business.
My only comment is that reserved a utility dolly and a standard dolly online. But, when I arrived to pick up the truck, etc., they said they didn't have any standard dollies.
So, what's the point in reserving a dolly online?
upon returning the truck I waited almost 15 minutes for someone to come out. I finally accepted the truck and went to my storage unit where the employee came to get me.
This is the second time I've rented from U-Haul to move, and I've had an excellent experience both times. The ladies working at the Rundberg location when I moved this time were great. I reserved the truck online, and they had me in and out of the store in under 10 minutes on both ends of the move.
Brand new Appliance Dolly. Great!!!
Employees were courteous & friendly.
Lady was rudest person I have ever met. Made it extremely inconvenient with going to several locations to pick up truck and transport. Worst uhaul location.
The staff was very professional and always helpful. I would definitely use this facility again.
I am grateful for this U-Haul facility and their Staff for all their help and patients with me during this transitional period in my life. Thank you U-Haul.
The staff was great. I paid for extended access, that worked for me.
Overall the experience was very satisfactory. Thanks
thank you for your friendly services
Said anything to get me to drive over with a full trailer and then talked in circles after they realized what units were currently available. only solution was 3 units on 3 diff floors
overall very good service
need a place to throw trash
The staff was very helpful pleasant and friendly. Good grest5 job to the two ladies at the counter VERY VERY VERY SWEET GOOD ATTUTUDE THANKS
I did not like the fact that I had to pay a full month for one months rental. Staff was sympathetic but said they could not help. Shame on you for ripping seniors off.
The Staff members were very helpful and friendly. All of my questions were answered with a great deal of professionalism. Thanks for a wonderful customer service experience.
I might recommend however I would tell whomever to paay for the access. Ended up not using the facility because the card wouldn`t work so we had to unload somewhere else in the rain no less at 11 pm.
Glenda did a great job on customer service and assisting.
i always use Uhaul for moving and storage
Great management, great employees, reasonable and helpful. Honestly, did not expect as much. Thanks for the swell experience, C-
Excellent customer service and a great facility.
Staff was nice and very helpful with storage information. They could not assist with my compliant regarding bad customer service in Albuquerque. Referred to the 1 800 number.
The service was excellent. Staff was very helpful and courteous.
Very good staff and facilities. Well done. Thank you!.
Your security system sucks. It is just terrible. I paid for after hours access and was only able to get in after hours one time. Waste of money.
Attended efficiently quickly. A few unexpected gestures that really made for a swell experience. Truly, this was positive beyond expectation.
Veronica and Tim provided excellent service. They answered my questions and concerns with confidence and efficiency. I would highly recommend this facility.
very helpful and considerate staff, helped me with a difficult situation.
This was the final leg of my move from St.Louis and the transaction at this location was the FIRST smooth part of my move, Thanks to CJ.
Thank you, I will come back if I ever need to.
The staff was very helpful !!!!
This is my 2nd time using this facility, will use it again.
The service was not the best because there time when questions could not be answered and wanting to add more late fee for being late one time.
Your staff was very professional,kind and quickly came to my aid when I needed assistance with the storage door. Thanks!
i appriciate the service, thank you.
The employees at U-Haul are very courteous and proffessional. This is my third or fourth use of this particular facility.
Service was awesome....excellent even.
The faacility was well managed and I had a very good experience while I used it.
I really have no complaints but just wasn`t to happy when you pay for a full month but you move out before your next month is due. You don`t get the rest of the money that you paid for the storage.
They are friendly and very hospitable. They also helped me subcontract movers to take my items in the my storage building to my new apartment.
User-friendly process and very professional!
Service was excellent. This is the second time I use this facility. I will use it again if I ever need storage or truck rental
The staff was just fantastic and everytime I went to the U-Haul Co. The staff went above and beyond to help me. I would highly recommend this U-Haul location to all my family, friends, and co-workers.
the staff was very helpful and sweet. actually for 7 years that i had my stuff in storage, its always been like that..thank u
Very professional, seamless process!
great staff, great service!
Everytime I have been to or called your location everyone has been extremely helpful and efficient.
Very easy to use, very secure, and so convenient
David and his staff were excellent. A tremendous help that allowed my move to go very smoothly.
Satisfactory for my current needs.
Staff and management are extreamly nice,knowledgable and helpful they made my nightmare move more tolerable.
Mr. Harris and his staff were all very courteous, helpful and informative simply AWESOME!
Thanks, Lorene Scott
Your elevator safety certification has expired.
everyone was very helpful, made the experience painless
Excellent staff, very clean and secure facility.
Everyone was extremly helpful and friendly. Thank you.
The staffs are extremely helpful Michael and Detnna
Friendly service, clean facility.
Very nice location and the staff are greate, especially David the manager for this location.
well organized and helpful
The staff went above and beyond to help accommodate our needs after a long day. The manager even helped us move a heavy couch into our storage unit. Thanks! You were the best part of our move.
service was very slow, employees did not seem to have a solid understanding of the u-box system
The staff was great, very knowledgable and friendly. They explained everything thoroughly. Overall, great service!
Everything was smooth and professional, excellent service.
Very good, friendly service provided by several personnel. A/C was out in the salesroom which made it uncomfortable for customers and staff.
had a very good experience, no problems at all.
The staff was very friendly and helpful. I really felt like I was getting good service, which is way more than I can say for some of the other companies.
I was even able to sell a big desk to the Ubox driver for use at a Uhaul corporate office! Perfect synergy there.
Very nice staff at this location.
I enjoyed my experience at this UHaul location. The staff is very friendly and knowledgeable.
Everyone was very friendly and made it easy to reserve and close out my storage unit when needed. Thank you!
The location has best staff ever, they are the main reason I keep coming back. They are always professional,friendly and knowledgable. Keep up the good work
Very helpful and professional staff. Convenient location and maintained very well. Highly recommend!
i am 56 years old and have used u-haul many times over the years. this location and staff are among the best.
It was convenient and easy to work with you. We have rented some space at least a few times and it is hassle free.
I had an indoor storage unit it was hot most of the time there restroom always had an odor. Other than that my overall A
Very impressive! Initially, I was only going to gather information however, I was sold on the services, the staff very helpful, and the website is wonderful-Great job! E. Breedlove
You should give all the staff there a promotion and a raise.
During my three-year storage with U-Haul, I had a very good experience and would certainly come back should I need the facility again. Thank you. Alta
Bernie Koepler was excellent in getting me into the right storage unit and made sure that it was as easy as possible.
Pleasant, helpfull staff.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
I found the rodent traps disturbing. The facility smells horrible and its quite obvious that cleaning is sparse infrequent. I had to deodorized my stuff. Nevertheless, the staff made it bearable.
The staff at Rundberg was good. Did not like dealing with U-Haul call center. I was assured of change on my order. None of the 5 reps I spoke with did what they said they would to correct order.
Overall a GREAT experience
My storage unit was flooded by a plumbing issue in the building. No offer to transfer units were offered to me. As it turns out, I did experience damage to personal property.
The wait to check in was too long it-seems like it always is. You should streamline the process. Follow the lead of rental car companies.
I like this operation used them last year, too.
I saved a lot of money by using this U-Haul storage facility as compared to the ones offered by the movers. The staff has always been friendy and willing to help. I also used their recommended movers.
Bernie was great in getting me setup with truck and storage Thanks
I felt my things were very safe and I was not afraid to go by myself to my unit at night. I will use U Haul storage again.
We moved to Austin, Tx from Orlando, Fl in March. Our experience was a great one. Thanks for all of your help. The staff was great and very helpful too.
The staff was very nice. The facility is the cleanest I have ever seen.
I found the staff to be very helpful. I was really pleased w/the staff that worked with me when I fell on hard times so that I was able to keep my things.
Very good and very clean environment. Excellent costumer service
the staff that was working Sunday, 7 May were extremely nice and helpful. We were exhausted with moving and they made everything easy for us. Thank you!
THE STAFF WAS EXCELLENT,FRIENDLY AND VERY HELPFUL,I WILL USE YOU AGAIN IN THE FUTURE.. THANK YOU VERY MUCH...AND GOD BLESS U ALL
Never had any issues or problems with this rental.
I was very pleased with the excellent service and good manners of the U-Haul employees at the Rundberg Lane location.
So far it has been a positive experience.
Cyd was very helpful and courteous!!
very helpful staff! appreciated that fact! did not encounter one single problem!
fast, prompt and great service. Thank You
great staff and great facilities, better than outside facilities. Thanks a lot!
Keisha not sure if I spelled her name correctly -- was fantastic~!! Cheerful, pleasant... very efficient.
Just wish you didnt close at 7 and that 24 hour access wasn`t extra. But thanks for keeping my belongings in a box safe.
level of service was great and fair
Helpful staff - willing to do more than the standard requirements.
not telling me the gas reader was upside down and putting more and more gas thinking something was wrong with the tank.
This facility was very helpful and made my move much easier.
I HAVE DONE BUSINESS WITH A FEW STORAGE COMPANYS, BY FAR THIS LOCATION IS THE BEST. THE STAFF WAS ALWAYS FRIENDLY AND WILLING TO HELP OR ANSWER ANY QUESTIONS.
The only thing that made me wonder were the black boxes inaide each unit. Were those rat traps?
in line for over 10 mins lady
went to the back 4 a phone call. think it better to wait on customers on premise asked if the $20 credit would be mailed to me, had no idea.asked if I wanted to wait
we love ms. judy she was so helpful and nice. we will come back to u-haul again just for her
manager and staff was good to me no complain if i store again will be 10125 n ih 35 nuff respect.ATX
Service was professional, friendly and very helpful.
The lady at the counter had excellent customer service skills. Would have rated you excellent rather than good if there weren`t large trucks blocking access to the loading dock.
I stopped in this location by accident as I meant to go to the Public Storage next door. Due to the superior service I received I decided to switch and rent a storage unit here.
The staff and facility were great. I will recommend friends to use it.
Judy and Mike were very helpful to meet all my needs with a 14` Van and Self storage.
The entire staff at this location are professional, friendly, and outgoing. It felt like dealing with long time friends.
Judy and Cyd are so friendly and courteous, and professional! I will go to whatever location they are working if I need storage facilities again! Sincerely, Charlie Moss
your staff at the offic on i35 and rundberg are very courteous and very friendly
great customer service, very timely.
Char was kind, informative and like a friend.
The facility and staff were excellent. I am looking forward to doing alot of business with U-HAUL in my future
Judy, was very hepffull and the personal was in the morning shift.
the truck was very slow @ the time was going up the hills speed drop to 30 miles and the RPMS TO HIGH
For the past year I had my things in storage at another uhaul storage location...it went well. I expect good things for this upcoming year a this current location.
My overall experience was fast friendly and customer service was great, she made this extreamly easy and was very helpful
Less then enthusiastic staff-long phone hold times- restroom in storage had a foul smell. Theft incident while we were unpacking that went unfilmed due to the lack of a camera in our hallway.
the clerk was very knowledgeable and was able to go over all my options for moving into a `bigger` place. thanks
average, not anything special
was not aware until moving in that access to the units would only be allowed during specific hours, very inconvenient with my schedule
The entire staff was great!
All staff was very friendly and courteous. Keep up the good work!!!
Judy FreemanManager really helped us out alot! We really appreciate her.
Way better than the independent and smaller storage facilities. Secure, safe, very clean. They don`t try to oversell --- that`s a really good thing !!!
Totally satisfied customer.
Office is quiet and laid back. My only complaint is the very, very heavy smell of old cigarettes. It`s enough of a problem for me to rate good instead of very good or excellent.
I really appreciated the phone call every month to make sure I didn`t pay late.
Great service! I had a great experience knowing that my things were safe and secure because of the security level.
Mgr. was very friendly and helpful, she was AWESOME!!!
The only problem I had was when my credit card expired. Rather than alert me and ask for my new expiration date, I was charged a late fee. It took 2 billing cycles to get this straightened out.
I was very disappointed that when we arrive to place items in the storage the unit I had rented earlier was locked.
Making payments was difficult. The staff did not seem to want to let me pay how I wanted. Rather, each time I paid, the staff would attempt to sell me their online option, which costs $10.
After having rented a storage space here for the last 3years I would rate both the facility and personel top notch. Never had a problem.
staff were very helpful and courteous
very good experience and I would use u-haul storage again
Excellent/professional service. extremely pleased with the young lady that assisted me name I can`t recall
The clerk that helped me was very friendly and helpful however she was the ONLY one behind the counter that day and the wait was around 30-45 minutes! Totally ridiculous.
I always had promt email responses to any question. I disliked the hours because they did not work very well with my schedule
excellent,and friendly personel on hand to help
Judy Cyd were ther greatest! They really helped me out in a time when Iwas in desperate need and they were friendly and gracious.
I take no exceptions to the service/experience at this facility
Service was good and facility in optimum conditions!!
I have been doing businss at this location since the 90`s and will continue
i think the rates are a little expensive but the facility is well staffed and maintained.
staff were very professional and courteous plus highly patient with changes. only available large size truck, medium size truck became available and staff took time to change contract..thanks
Great staff, they were able to get my storage unit set up in minimal time, and get my truck turned in as well. Kudos to all there!
My only area of concern is that I do not have 24hr. access to my facility. The staff was very helpful and courteous.
Nice facility, Excellent service
The staff member that assisted me was very pleasent to work with!
I went in on monday to purchase a storage unit and when I went back on tuesday, my information was not in the system/had not been saved. I had to start the process all over again.
The staff was very helpful. Cyd was fun to deal with and got us set up with what we needed.
Current manager, Kevin Thompson not certain about last name has been extremely courteous and helpful with my concerns.
Very nice storage facility and close to my home. I feel my belongings are safe there.
All my needs were met. No other comments. Thanks.
Location is understaffed. The white guy with the hat on was helpful, might be the manager. Issue with non- communication of holding of my funds.