Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

Rating:

5.0

. All the staff at Shamokin dam U-Haul are very polite fast and courteous I never have trouble getting a truck. The manager there is always on any kind of trouble that I have she takes care of everything

Rating:

5.0

Nothing. This is a very professional staff and excellent customer service. Even on Easter. Thank you!

Rating:

5.0

The manager was so incredibly helpful and kind when my reservation got moved to this location!

Rating:

5.0

I had a good customer experience

Rating:

5.0

Absolutely nothing. The gentleman that was there was very nice and helpful. He was very busy but took the time to explain everything to me. He's awesome and hope he stays at that location because I will definitely be renting from him again.

Rating:

3.0

When I tried to set the drop-off location online, it kept changing the destination to a town with a similar name, not my actual destination. It wanted me to return the truck to a location 20 miles away when there is a U-Haul just a few blocks away from my new home. The woman on duty when I returned the truck was not happy because she said she was full. I had confirmed on the phone that I could drop it off there. There needs to be better communication between the national and local businesses.

Rating:

5.0

Add a latte! 😊😊

Rating:

2.0

When I got my vehicle on Thursday, I saw my car had an error/warning message "Blind Spot Sensor Service Required". However, the technician who installed the hitch has left the U-haul store. I called the store manager for her help, and she said she will get back to me. I am still waiting to hear back. This installation process was not satisfactory mostly because the technician has very limited working hours at the U-Haul Store I selected, making scheduling very difficult. I wish the webpage could indicate available hours more accurately.

Rating:

1.0

Extended my rental & it was okay-ed, then proceeded to be threatened with grand theft auto because vehicle was not returned. Will never use this place again, absolutely terrible & a pathetic excuse for customer service. A joke actually.

Rating:

5.0

They did a great job.

Rating:

5.0

Keep the great customer service going and beyond

Rating:

4.0

My experience at the location was good. Unfortunately, it was raining for most of my trip and the seal on the back door of the trailer leaked. The old comforter I was using to lay the antique shelf unit on got quite wet. The shelf unit got wet, but wasn't damaged. I mentioned to the woman working at the location about the leaking door seal, so hopefully that gets fixed.

Rating:

5.0

Na

Rating:

5.0

Manager was outstanding

Rating:

5.0

Friendly and courteous staff ! No hassle , super easy process. Definitely would recommend this place.

Rating:

1.0

Had a reservation for 9 am cause I only had someone to help me move big stuff till 11, worker didn't show up till 930, so I ended up being a hour behind, worse part is I have heard they have a reputation for that, if the location opens at 9 someone should be there at 9

Rating:

5.0

Friendly energetic help at 7:30 AM

Rating:

5.0

Great customer service. Bo is very professional and helpful.

Rating:

1.0

We rented a ramp trailer to load and move very heavy items. The ramp pin was bent and we were unable to utilize the ramp. The only reason I rented this trailer was specifically for the ramp feature. Had I known I wouldn't have rented it, and ofcourse I was not offered any type of discount for your faulty equipment. Employee just simply stated, oh sorry. I even stated I paid more for the ramp, I wanted compensated for it not working properly.

Rating:

5.0

There were massive miscommunications and hiccups between the corporate/online purchasing and the actual store. But the actual store (especially Davita) was great at trying to help fix things.

Rating:

5.0

Really not much to improve really good management highly recommend Shamokin dam U-Haul never have any trouble trucks are always clean fast quick and friendly service and the manager is great to work with her …she’s a great person

Rating:

5.0

I’m sorry but I don’t remember his full-name Simon(?) was outstanding. Personable and explained the process.

Rating:

5.0

The Uhaul associate at this location made the whole experience very pleasurable. Highly recommend.

Rating:

3.0

Make the key drop more prominent. The app shows that the key drop was supposed to be an orange box that I spent forever walking around looking for just for it to be a cut out in the glass on the door.

Rating:

5.0

The location staff at Shamokin Dam were extremely friendly and helpful.

Rating:

5.0

Very east return. Person who helped me was very nice and friendly.

Rating:

5.0

It was too late n too dark to take pictures last night very sorry

Rating:

5.0

Let me now how much a van will cost to rent call me to 484 591 8123 ok

Rating:

1.0

Location is a bad with heavy traffic area, and no.parking

Rating:

1.0

Checked the milage before I left and I know for a fact I didn't drive 147 miles that day I only traveled a total of 113 miles I didn't argue with the worker because why but the milage is either rigged or I need to obviously record it next time so I can prove it. Never recommending them unless at this point I get a full refund what's going on isn't right even if it's not rigged and workers are making up numbers to pocket there own money its not legit or right. But all I know is how many miles I traveled. Sincerely, Corey Hummel very un satisfied and un happy customer. 😊 God bless 🙌

Rating:

5.0

Bomani was extremely helpful, knowledgeable and a pleasure to deal with. Better experience then expected! Perfect

Rating:

3.0

Bo was fantastic! He helped with a fuse. He was very friendly. I will definitely return and tell others. Thank you Bo!!!

Rating:

5.0

The employees at this location are very nice, personable, and respectful.

Rating:

5.0

The service tech was courteous and very helpful.

Rating:

5.0

Outstanding customer service.

Rating:

5.0

be able to talk to person at location. would have rented a different truck if I had been enable to talk to the person at the location.

Rating:

3.0

Loved the Woman that helped us get everything set up a d returned I think it was Geravinna, not sure of spelling. She was great!!! Very helpful and personable.

Rating:

5.0

associate friendly, knowledgeable and capable.

Rating:

3.0

I did not get the truck I had reserved, had to take smaller truck that did hold everything I had to haul

Rating:

5.0

This is my first time using the car rental business. Uhaul has provided me with very good service. The vehicle is clean and tidy, and the performance of the car is very good. I will continue to use it and introduce it to my friends in the future. Thank you very much!

Rating:

5.0

The location is hard to access with all the traffic

Rating:

5.0

great experience, rent out was quick and easy. Bomani was quick and efficient with excellent manners and dialogue. Returning the truck took a bit longer than I had hoped due to Bomani being the only one on and several customers being onsite at once. Bomani worked through each of our needs quickly and efficiently. The only complaint I may lodge in this experience was that the truck I borrowed had an exhaust rattle at around 1800 RPMs consistently and the steering had a little more play than I'd expect (I drive an older 3/4 ton and this had more play than my truck does.)

Rating:

5.0

Awesome experience, very customer friendly. Thank you

Rating:

5.0

The woman who helped us was amazing.

Rating:

5.0

What is there to improve? This location is the best!!

Rating:

5.0

Nothing, this location goes above and beyond for every customer!

Rating:

5.0

Wonderful professional experience. Staff were extremely helpful.

Rating:

5.0

Davetta is wonderful. She was very helpful and did everything she could to ensure I had what I needed for my move. Her co-worker, Kennedy, was also awesome. She let me borrow her personal power adapter for my phone...which I returned the next day.

Rating:

5.0

N/A

Rating:

1.0

When I was returning my rental truck, the coupler of a trailer was imperceptibly within the marked area for parking returned vehicles. Passing over it got the tire flat. I explained that to the attendant, who did not talked any further about this, but simply charged me for the tire. When I asked how to file a complaint about the conditions of the return space because I did not think that this was my fault, the attendant took personal offense, put the blame on me, walked outside to lecture me on how to park, and then walked away irritated. That this happened came at no surprise given how cluttered the place is with equipment: - there was no parking space available when I arrived; - I was not allowed to leave my car on the premises but recommended instead to park it at KFC's lot (even to start the rental, that was the only option... in a region with no public parking whatsoever); - the truck that I rented was parked over the lawn, very close to their own mailbox and demanding careful maneuvering; - there is yellow paint marking the area for returning vehicles, but there were other equipment visibly beside that line and likely to cause future accidents; - there is a canopy under which you are supposed to park to return the vehicle with a yellow line painted along the middle of the floor clearly indicating that you should either park to the left or to the right of it - I parked to the left and at the middle of the space between the yellow line and the leftmost columns sustaining the canopy, with the said trailer being to the left of the canopy columns except for its connector laying on the floor and under the canopy. I have rented from two other locations in Lewisburg before and have never seen anything like this. I will not return to this location.

Rating:

1.0

Had a 930 appt but no one in the store for about 10 min had a Line of complaining ppl in. Front of me took me to hook up my trailer tryed to turn around but he told me to pull ahead. Hooks me up had no way out. had to turn the truck and trailer around with no help he disappears as soon as I’m hooked up. Come back to drop it off he sees me coming towards the door as he walks out let’s me in the store for a good 5 to 8 min then has me come back out to un hook the trailer forget his phone he layed on. My truck takes me back in and I payed cash gives me 19 one dollar bills back for my change so in total I spent about an 1 hour picking up and dropping off bad exp all around small store ppl caughing and bitching and some one in there in no hurry wen he was the not time managing and or hanging out wasting ppls time

Rating:

5.0

you helped me out in a pinch and had all of my needs available... even a truck without a reservation! you rock!

Rating:

5.0

I love the service that you guys offer compare to other moving and storage company in the area here.

Rating:

5.0

The lady ar the desk was fantastic and she even tried to help me in getting the uhaul truck to be dropped there instead of the place that was recommended because the truck I had was scheduled to be used later that day but at that location but I was there and the mechanic had to do some maintenance on that truck so he gave the couple a 20 ft instead of my 15 ft. So in real time I could have dropped my truck hete instead of 30 miles away. I would like to have someone from uhaul call me at 812 207 9660 so I could tell you the whole story. Thank you for your time. Craig McNamee

Rating:

5.0

Employee was very helpful and nice!

Rating:

5.0

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Rating:

5.0

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Rating:

5.0

Ben was very helpfuk.

Rating:

5.0

Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.