Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Philadelphia
More employees to handle reservations, I waited in line for 30 minutes.
Very impressed with how quick and easy the process was
Have more attentive staff. Took a half hour to get my truck because no one was manning the counter. I just waited there!
Waited for 45 minutes to pickup my rental.
Every interaction with the U-Haul facility was helpful. When I made arrangements to have the contents of the U-Box picked up by my mover, the staff of U-Haul was very accommodating and helpful.
Absurd bill! I was charged more than 3 times the cost I am supposed to pay. I picked up the truck at 10:30 am. I refueled it to the original level and returned it at 1:00 pm. I was still charged $53 for refueling! I was charged $39.90 instead of 19.95 for rental. I was also charged $28 for coverage whereas I only asked for $14 coverage as indicated on my original contract. The fuel level was less than 1/4th when I picked it up and I was still charged $30 service fees.
Javier was super helpful.
Taking back the uhaul was also done quickly and smoothly. I suggest a gas station on the site of the dropp off. Other than that it was great.
Very good customer service. ....storage unit and vehicle was clean and sufficient
More people to check in customers. Line took 45 min.
The Fuel log on the contract was wrong, I brought it to the attention of a staff member before leaving. I followed his instructions and I was still wrongfully charged for gas. The rep that checked me out was nice, but not very helpful or concerned. She even said to a co-worker that "I unfortunately have a customer", but right in front of me in a way that could not be mistaken for joking or sarcastic. It like she thought I didn't hear her. And the van I rented had sand everywhere inside it. Including the cab. I've rented here before in the past and recently accompanied a friend who rented from this location and this was such a departure from those experiences. I would not recommend this location to anyone, there is one on Oregon Ave or even the West Philly one that usually has long lines on Chestnut is nicer.
the first truck I picked up had a flat tire. I had to bring the truck back to the facility and receive a new truck while my movers waited. Other than that, I had a satisfactory experience
I need to move tomorrow and just received a call from your representative Som Bath saying there are no trucks available. This is not an option as I need to be out of my apartment tomorrow and already have movers booked. He offered no solutions and was completely unhelpful. This is horrendous to tell someone there is no truck a day before her move. How can you book something and then not deliver? I have been very happy with my uhaul experience up until now. Please help me to make sure there is a truck available for pickup tomorrow. This is incredibly inconvenient and unacceptable. I just called your customer service and talk to someone and then then line was dropped. Please call me back as soon as possible at 248 202 1914.
Everyone was very helpful. Service was prompt.
I faced constant problems with this move. It was a really awful experience full of delays, miscommunications, and other problems.
Mouse droppings in my stuff, and an extra month of storage bc the days I could actually move the goddamned elevators weren`t working. What a frustrating experience moving in and out of this place.
Staff was great. Everything was quick, painless and easy.
Thanks for the help!
They got me in and out quickly and the Staff was very friendly. I appreciate their efforts. This was the best U-Haul experience I have ever been a part of.
Having a recommended time window of when to show up would be good. I had to go to the back of the line for being "too early" which wasn't really the worst thing but it was sorta annoying.
Neither location (this and the one near Vine St.) had any trucks available, forcing me to go to NJ to get a truck and pay a $15 toll and pay additional milage, etc.
I find it ridiculous that nothing was available, had I known that there was a budget and penske in the area, I would've used them.
The service was quick and polite. The only thing that I would change has to do with company policy, not the location itself. I originally tried to reserve a cargo van but was unable to because U-Haul doesn't rent cargo vans for one-way trips. This was quite inconvenient for me because the 10' truck which I ended up renting did not fit down my narrow street.
The one concern I had about my experience was that I made a reservation for a 9-foot cargo van 5 days before the day I had wanted to use the van. When I got to Uhaul, I was told that my reservation was for a 10-foot moving truck. The associate had told me that there were no 9-foot cargo vans available, but did end up finding one for my reservation. It is just a little concerned that there may be a glitch in your system that changed my reservation.
Leo was amazing. Actually.
Wait was a bit long.
I wasn't told when I was asked for the mileage estimate
that I was being charged that amount
The vehicle was clean but, because the door was damaged, the window was not working an there was no notice of that
Great service. Staff was friendly and respectful.
the pickup location was nice, and the people were professional. the unit was clean, and full of gas. I have used uhaul several times before, and the price is the best I have found.
My GRIPE is that although I requested N. Philly, near Temple campus, and made online reservation about 6 weeks early, I was assigned s. philly. it was only an extra 2 miles (which I am UPSET I had to pay for), but added at least 45 minutes overall before we were ready to start loading.
Staff was incredibly friendly, warm and welcoming. Refreshing in a business where it typically seems like employees would rather be anyplace else. As long as we live in the city we will use this location for our rental needs.
Friendly staff and an overall great experience.
Excellent service and friendly staff!
Excellent customer service, friendly and helpful.
Clean and awesome service and help.m
When I initially called I was put on hold for 15 minutes, without anyone ever returning. I had this happen twice, so there may be a problem with the phones. I booked online instead and it was an easy process. However it was a bit annoying having to click through all of the upselling, and it wasn't always clear what was being added. However once you navigate through it was generally convenient. The van was clean (brand new) easy to drive, and convenient. The staff once I got there was helpful and friendly. I would use the service again and I am satisfied.
This location make up for Uhaul's error. Uhaul put my contract in the burbs... no idea why since I lived 2 blocks from this location. After a 4 hour phone call, someone finally switched the contract over to this location. I'm thankful for the South Philly people who helped this happen!
The customer service was excellent at this location. Both the cashier and truck delivery driver was awesome.
Nicest Uhaul! Great staff and great facility!
Great service. I was out in a minute!
The site I rented from was fine. They were relatively quick to hook me up and the staff was very friendly. However, I booked my truck a week in advance and was told the pick up would be approximately 10 minutes from where I was moving from. I then got a text saying it was at another location which was about the same distance, so it was no biggie. When I called the day of the move they indicated that they didn't have the truck. By the time all was said and done I ended up having to drive 30 minutes to get the truck and 30 minutes to drive the truck back. I was moving 67 miles away and had to pack an entire apartment and 5 years of accumulated stuff, so you can understand that something that should have taken me 20-30 minutes tops turning into an hour and a half, and considering that my parents were coming from out of state to help with the move was more vexing then I would like.
Because of this experience, I don't think I would recommend U-Haul to my friends, and in the future I would probably try a different rental company.
Andrew at the South Philadelphia location was absolutely amazing. He went above and beyond and made me feel like I could truly call Philadelphia home.
I wanted to especially thank the front desk staff who helped us make a couple last-minute changes to our reservation!
Suggest including estimated taxes in initial price offers. Adding them after the fact upon checkout is borderline deceptive, especially since they are such a large percentage of the overall cost.
Service was quick, truck was clean but did have a large dent on one side. Also smelled like cigarettes
Staff was extremely helpful and friendly. And you cannot beat UHaul for moving supplies and equipment.
I am very satisfied with my U-Haul experiences. I am realizing how LUCKY I was to actually drive the Sierra
truck! What a delight ... The A/C was pumping. WELL MAINTAINED !!! I wish there were more Sierra Trucks
available at the University City area location. Yet I am NOT complaining.. What a Blessing for my 83 year old / young mother to be SO content with the A/C & Sierra Truck experience. Memories were made thanks to U ...U haul. The sales people were professional and Christopher had all the patience in the world. You should feel proud of them BOTH. Customer service at it's BEST! Thank You ! Looking forward to my next RENTAL.
The lady that called me to talk about the uhaul was rude
truck had weird substance on floor
billing was wrong due to credit card confusion
service was good
Terrible customer service and poor scheduling.
The first van looked clean put the oder of fish almost made me throw up but they gave me a different one right away
very helpful staff/great location and availability of vehicles
Both of the men who helped me were excellent, and I wanted to leave a review specifically because their service was so great. I forget the name of the gentleman I worked with at the desk, but he was Hispanic and extremely impressive. He was professional, efficient, and friendly. Luck gave me the truck and was pleasant to work with.
The only issue I had was my rate changing by what I thought were large amounts.
Representatives need to verify gas mileage before check out. Gas was not verified, was less gas in truck than what was told. Had a little issue with convincing rep in Delaware that it wasn't.
You have made a billing error. On July 13, my MasterCard Account ending in 2407 was debited in the amount of $343.96. On 7/15, an additional $49.84 was debited = $393.80. Your billing summary indicates total charges of $335.47. I have been overcharged $58.33. Please refund this amount. My email firstname.lastname@example.org
and my cell (215) 264-3360.
Dropped off at night after hours, unclear where to leave truck or drop off keys.
I'll never use UHAUL again, here's why: I made a reservation for a van. A hold for the TOTAL cost was placed on my card, then when I returned the vehicle I was billed the TOTAL cosr. BUT THE HOLD ON FUNDS STILL REMAINS FOR 5 DAYS!?! When we called, we were told "that's just the policy"---what the hell UHAUL??
The person outside connected the trailer to the hitch before having us go inside. It saved time and made the experience much smoother. Everyone was pleasant and patient. Using it again in a few weeks for a friend.
Very efficient process and helpful employees, would definitely use this Uhaul location again.
Carlos did a great job getting us set up with the paper work and out the door quickly to get the move started. Mike did an amazing job showing us how to make sure the car was attached to the tow dolly. Excellent customer service and a very knowledgeable staff. They really started the morning move off on a great foot, something I am very thankful for.
budget rental fell through, u-haul was there for me, clean, organized, and friendly.
Quick service, friendly, in and out super easy.
very friendly, professional, competent staff. And the location had lots of options and selection.
Uhaul Corporate office messed up and scheduled my boxes elsewhere. After 4 hours on the phone, this location took over my contract and made life easy!
Everyone I dealt with was great. From the man behind the counter to the gentleman I met at the truck
Our customer service rep was incredibly nice and helpful
Best location of all the places we've rented from
Our original reservation was in Ridley Park, PA and when we arrived to pick up they had no truck available even though we had confined reservation.
Dents were not marked by U Haul prior to my picking it up. It was left to me to get someone to mark the dents and I was told to do that if I found unmarked debts.
My truck barely had any gas in it even though it was a 80 mile trip. So I had to put gas in before leaving which was a hassle. It would be nice if there was at least a half tank in it.
Refund the $49.39 I was charged twice. Instead of giving me the run-around. I called the South Philadelphia location at 1015-25 South 12th Street. I explained to the woman who answered the phone. My credit card was charged the "hold" amount twice. Although, I it was explained to me the "hold" amount would be droped as soon as the final total was paid and I returned the vehical. In my case it wasn't and I wanted a refund. She immediately transfered the call to Coroprate headquarters. Where no resolution was found.
In addition, no one at the actual location ever actually spoke to me to own accountability or responsibility for the mistake. Plus, I was charged $0.89 before I ever drove off the lot because the Associate assigning me the rental over estimated the actual milage showing on the milage display. I'm wary and advise all who consider this U-Haul location to double check you milage before leaving the lot and carefully review all bank statements after, regarding any purchases from this site.
can't improve too much on excellence. except may some Donuts(LOL). the service was good, the people were nice, it was a pleasure. thank you
Much improved check-out and check-in proceedures since my last rental. Thanks.
I liked how the equipment was clean n maintained..
nothing...staff was awesome and truck was immaculate for having over 55K on the odometer. I would recommend them to anyone. A great effortless experience.
nothing wonderful area friendly staff quick return
The pricing and mileage rate i got charged after i returned was too much u haul charge to much they put a 19.95 price on their vehicles and trucks and you really not paying that you paying way more
Girl at the counter was excellent, the wait time to get the truck and the truck was questiomnable
The fellow who brought up the truck was unpleasant, rude, left the radio blasting in the cab. The folks inside were polite and processed my paperwork quickly and in a friendly manner.
The shop was friendly and efficient; the truck was a dud. I drove home, parked and loaded it - and the battery was dead. So I had to block a one way street for an hour while I found cables, then burned gas for three hours because I was afraid to turn it off... And all I got was a "sorry about that".
The first dropoff location I was given was both full, and futher away from the 2nd dropoff location I was given. I wish I had better instructions on dropoff
I dropped off 10' truck at 11pm downtown Philadelphia. I had a very hard time finding dropbox for keys. There was not 1 spot to put truck because there must have been 100 other trucks returned that night no kidding! I parked it on side of street along with 3 others. There needs to be more visual aids to guide customers, especially at night. Thanks
You can start by not overbooking your trucks and lying to your customers. I booked a 15' truck a month in advance, but on the day of pick up was given a 10' truck that I was told was big enough to move 2 bedrooms - it was not. You repeatedly denied having a larger truck available and refused to provide one, though there were a number on your lot. I have learned that U haul has a reputation for overbooking and lying to their customers. I will never use you company again and will in fact make point of telling others to not use your company.
The customer service leading up to our arrival to unload our ubox was great, they called to schedule when our ubox would be ready, but when we arrived on July 1, it wasn't ready. The staff working at the time were extremely accommodating, used the fork lift and got our box out, but it took about 30-45 minutes for them to locate and retrieve. They said to call the next morning to double check if the box would be ready for us again to unload and when I did, I was transferred to 3 different people telling me they'd call back within the hour, but I never heard anything. We decided to just go to the uhaul location. Only until the day after did I receive call-backs regarding our ubox, by that time everything had been unloaded and I had closed out my ubox.
It wasn't the smoothest move, but it wasn't the worst. I would use Ubox again, I'd just like our reservations to actually work.
Checkout guy was super nice and smart. He deals with tough customers before me with grace and professionalism.
The employees were very nice, professional, and efficient. Unfortunately, the first trailer they hitched to their truck with a Ubox fell off in the middle of traffic (less than four blocks from their store) which could have been extremely dangerous. It also obviously delayed our move that day (and no refund or price adjustment was offered for the inconvenience.) They did send one of their employees immediately to fix it when notified.
Everything about our UHaul experience was excellent. Am very pleased & would definitely use this company in the future.
Staff is great. Spaces are cramped
Great experience with this location. I pulled in a few minutes past closing on a holiday and they stayed late just to get me finished up. Thanks!
Everything went smoothly. Used this location. Last year also and also has same opinion. Also truck hitch accessories items that they sell there are cheaper then Walmart.
Straps for motorcycle trailer. Mine had none
I have nothing bad to say
The only problem I had was not being able to use the dolly since I was not told before i left the store that if I used it I would be charged more money.
very efficient and friendly staff.
We were forced to pick up our truck 35 miles away in Newcastle, DE. The auto-transport was at the Philadelphia location where everyone was very kind, helpful and fast.
I was really impressed - so much better than years ago. I checked-in online, Leo at the service desk was fantastic, courteous, accurate, fast. I was out of there in about 5 mins and the truck came almost immediately with everything I had ordered. Clarke - handles the truck inspection quickly and courteously and I was on my way in under 15 mins total from the moment I arrived at the store.. Couldn't be happier.
Everyone was very nice and quick to help us. Surprisingly well run operation.
The one complaint was the website is terrible. I tried to change my order and was unable to do so after multiple attempts. I know a good webdesign studio in Philadelphia called Happy Cog. They might be able to help.
A very well run location. Service was quick and friendly! I would highly recommend this location.
It was really difficult to find where to return the truck, I ended up putting it in a parking lot far away and felt bad for the staff.
Check in and check out were both fast and super easy and the employees who helped me were extremely nice and professional. It might be strange to say renting a uhaul was a pleasant experience, but it was! I will definitely continue to use this location in the future. Thanks!
I ordered to have a dolly and furniture covers. This was not confirmed on the day I picked up my truck and I had forgotten. When I picked up truck and left, I remembered that I had requested a dolly but figured it was too late. When I got back, they accused me of stealing a dolly but eventually checked their records and saw that no dolly or furniture covers were given to me. Just seemed a little disorganized for a reservation made a month ago and a lot of standing and waiting.
The pick-up/return parking lot can be slightly more organized, and it would be more pleasant and safe that way.
Drop off was excellent ! It was very smooth
Excellent customer service
Nothing- I had a fantastic experience!
To begin with, the staff should check to see if trailers are going to be going out for maintenance before they hook them up. Other than that everything was fine
I ordered a mattress bag from the site when I booked the truck and paid for it. When picking up, the counter person said the attendant out by the trucks would have it for me. When I met the attendant he said he didnt know what I was talking about and did not supply me with a mattress bag. He then told me I'd need to go inside. The line was huge. I basically paid $4 for nothing. I'll look to Budget for my next move.
We used your HelpMove app to find Do Right Movers for help unloading. They were there ahead of schedule, very friendly and highly efficient
The service was great! I came in and got the truck within minutes. I returned it after closing hours, and got my revised contract with the updated charges promptly this morning.
The truck on the other hand was no that great. The truck was old and worn, and hard to drive. The breaks were extremely sensitive, which made driving difficult. Shifting gears was very hard, and the driver's seat was stationary, so short people like me can't drive the truck. The truck served its purpose and was very handy, but it felt like this specific truck has been doing that since 1980.
Truck leaked as it was raining during our move. Items damaged by water that leaked into truck. Personnel at this location were very helpful in checking me in and preparing equipment, explaining costs and policy.
Charged me $76 for being 2 hours late when the weather was awful and I was traveling all the way from Boston.
Keep the customer service good, and the ppl I spoke to were helpful and friendly
N/A (just dropped off the truck)
Great experience at this location! All of the staff were pleasant and helpful during the entire process, including renting/returning a truck and obtaining a storage unit. I was especially appreciative that they were flexible with my truck return time when my move took longer than expected. My experience with this U-Haul location was a relief after an exhausting and stressful moving day. Thank you!
Clearer instructions for where to drop the truck off would have been helpful. Otherwise, I had a great experience.
While the van had relatively low mileage, it appeared to have been used hard. The rear door lock was damaged, the passenger side air conditioning vent was broken and the blower only worked on the two highest settings. In terms of major mechanical systems,however, the vehicle performed well. The staff on site was helpful and professional.
Furniture coverings that I rented were a bit dirty. I would ensure that the furniture covers are clean.
hire more people. seems that the staff was very short handed. Also seems no one could help me hook up the equipment.
Would be nice to not have to wait as long. Arrived and 3 people were being helped with 3 more in line waiting. Otherwise great!
The rubber on windshield wiper on the truck was broken (half had already fallen off), which I found out at 11pm on the highway during a thunderstorm. Also, the passenger side floor became so hot my passenger was not able to put his feet down.
I have a problem with making a reservation on line. Three separate occasions, I made a reservation on line for a truck for 24 hours, it confirms, I get to the store and they tell me I can'nt have a truck for the time I reserved it for. Me and my mother use U-haul frequently, and yearly, but lately we've been experiencing this problem.
I appreciated the professionalism displayed by the staff.
Excellent service. Quick and easy pickup.
not the location we asked for and not convenient and not the size truck we asked for. took a long time to arrange even without desired location and size truck
I ordered a cargo van. When I got there they had substituted another vehicle. a 10 foot truck. Taking a 10 foot truck to a city like New York is not as easy as taking a cargo van.
give the lone guy attaching trailers some help!!!!!!!
There was a lack of help when returning the truck. Only one person was working outside and at least 4 people were either returning or picking up trucks and hatches. Waited for 10 minutes in the heat just to go wait a few more minutes. The young lady wouldn't let me leave without someone checking the truck but they didn't have anyone! ! Finally, the man said that I could leave and they would email me the bill. HIRE MORE HELP
Better training and customer service
You enter the facility on 12th Street and it is large and immaculate. I left the truck across the street and the check out process was quick and efficient. I left my cell phone in the cab and I returned to get it without a problem. I was pleasantly surprised by how easy the whole process was for us.
Great experience overall!
fair insurance pricing for a rental... $28 per day = more than $10,000 per year. more than a tad expensive.
Excellent customer service.
Make sure moving trucks are suitable to drive. My truck broke down twice. It was very hot out and I had a hard time reaching rode side assistance.
friendly staff! super helpful!
Very quick and easy pick up and drop off!
My original pickup location (Norristown) Did not have the trailer I reserved 2 months prior. I had to drive 50 miles, round trip, to get another trailer. Not a happy customer. Phila location personal were great.
Customer Service was great. My only complaint was I had a 75.00 hold on my card and was told that it was just a hold and would only be charged the total of the day. My total for the day per my receipt was 55.37 and my card was charged 75.00. I called and they said I would get the refund in 7 to 10 business days. If the 75.00 was only a hold why was my card charged. Anyway everything else was fine.
I rented this truck for a Hospital event. I was charge for a two day (48 hr) rental but was called around 2pm on the second (about 31 hrs) and ask to bring the truck back. And they wouldn't let me use my tax exempt number for this rental. After complaining to an employee about the how the truck rode, he said "oh the transmisson must be slipping". Seriously?!? No apology for inconvenience?!? I'm very disappointed in Uhaul. The service for your customers should be better.
It took a long time for my friend and me to be attended to, and though staff was initially somewhat helpful, he was incredibly inefficient and was not able to help us with a major problem.
Make them easier to call.
Nothing service was great people were very courteous and polite would recommend to anyone!!!
I was so happy with the Moving Help guys. They managed to fit all of our things neatly into ONE U-Box, rendering the 2nd U-Box we ordered unnecessary. This saved me literally hundreds of dollars.
The computer systems were down in the morning and the store opened late. I stood in line for 45 minutes and then had to ask if there was a way to pick up my car for the day where I was told "yes, but it would take a while to type all the information in". I definitely got the feeling that I was bothering them by asking to fill it out. When I returned the car a while later there was no attendant on duty and two people ahead of me that had been waiting. I think the communication could be better at this store between customers and also seemed like there was a lack of customer service.
This Uhaul site was great. Everyone was professional and courteous. The wait time was not long..
I still haven`t received my contract via e-mail, but my moving help picked up and delivered my boxes for me.
more representives to help inside
Signage outside facility to help customers to find correct place
The outdoor crew was lax in their inspection of the vehicle upon getting the keys to the truck, but overall good experience.
Drivers seat belt did not work.
I would recommend the location based on the staff and smoothness of the actual pickup. However, I was extremely frustrated with the reservation process and not being able to schedule a pickup time. One is unable to schedule any other services or traveling without a pickup time, and I was assigned a time of 2pm. I was extremely inconvenienced, and when I called to ask about other trucks, locations, available, the man I spoke to in scheduling was rude and did not check any other availability. When I called back and spoke to a female, she was more polite and helpful, explaining the reason for the busyness. Please stop the 24-hr prior assignment of pickup time if possible, as it makes all other planning impossible for customers.
Prohibit cars/trucks from parking illegally in the customer lot. I could not pull my vehicle out the spot for 15 minutes because a can was parked behind me.
Customer service representatives were very friendly and helpful.
From my phone call to initially find out information to dropping off our truck at the end of the day all of the employees were friendly, helpful, professional. Really appreciated the ease of using uhaul to make our moving day less stressful!
Beware!! UHaul waits until last minute to allocate UBoxes. Reserved months prior, then was told 3 days prior to move: oops, no more UBoxes in Philly, go pay MovingHelp to pick up 55 miles away!!
The wait time was very long. It took well over an hour to wait in line and finally get equipment. Also there is no customer parking.
Everything was great. Could not improve on my experience.
The location I had selected online was somehow changed before pickup causing me to first go to the wrong location in Philadelphia. Because of this, we arrived 4 minutes past our reservation time of 1:30. We were then told that our reserved van was given away to someone else and we'd have to wait an hour before we could get another vehicle. We then waited an hour and were finally given a vehicle but it was not what we requested (a van) and instead was a 10ft truck. We were very frustrated and this process had already delayed our time sensitive move and just accepted the vehicle because we needed to leave. We were also told an additional 60 miles would be added to our drive and only 15 miles were, causing us to go over our mileage and pay an additional fee upon returning our vehicle. This was a very stressful experience on top of a moving event which is already stressful itself.
The man who checked me in mumbled and was difficult to understand. I had to ask a delivery driver where to go to pick up my vehicle.
Easy after a busy day of moving.
Great experience! Thank you.
More employees at end of month
Please ensure that I was NOT CHARGED for this rental.
I went to the wrong location (which is my fault), but the lines were unbearable. I waited 45 minutes to be told that I was at the wrong location, then another 45 minutes at the second location. This always seems to be my experience with U-haul. You have to figure something out on the weekends.
First three questions I`d like other than yes or no. Facility was not air conditioned and it was a hot day. No ramp to loading platform. Inside could use a coat of paint, kind of dingy.
My overall experience was very positive. The only negative was the wait in line (40 minutes) to pick up a reserved vehicle that I checked in via the online Express Check In. Once at the Check Out Desk, I was there no longer then 3 minutes. Suggestion: create a Check Out (s) for Reservations and Reservations w/Express Check In
there was a used sweat rag still on one of the seasts when we picked the truck up from this location other than that great service
I recoment uhaul to to the new costumer
Reserved online, didnt see any end time options. Was pretty shocked when I found out I only had the truck reserved for 6 hours when I had assumed 24. Fortunately I was able to rearrange things to make it work.
Seemless, easy drop off.
Took about 30 seconds.
Gotta love the efficiency.
Nice young man helped.
The staff was very helpful with turning in equipment, and even went out of their way to accommodate our special needs. Great location!
It was a perfect situation..no muss no fuss. Customer Service was super! Thank YOU!
Sorry we are moving out of state and will not be returning to this location again...
Staff needs customer service training!!!! One in particular, an older white gentleman was extremely disrespectful not only to me but to my roommate and to his own fellow co-workers
Great Truck. Would have liked a middle seat
Vans should have manuals. Not knowing where the hazard lights were was a big problem with philadelphia police.
An apology and a "smart-aleck" comment from Javier was not appreciated.
The tow dolly that we used didn't work properly. The straps which were placed on by an employee came lose on one of our tires.
Very friendly and helpful.
Nothing! This was my first experience with U-Haul and from start to finish, everything could not have been better. The staff at the U-Haul I went to made everything so easy. The equipment was clean and easy to use. Returning the truck could not have been easier either. I will definitely use U-Haul and this location again.
We were helped by Daniel who was fabulous. He was efficient, friendly and so helpful which made a painful moving process actually easy. Thanks, dan!
Really surprised by how easy an awesome renting a moving van was.
Great Place to get a rental.
Easy process of returning the truck. On the whole, it has been a pleasurable experience.
charge me extra money without giving any reasons. Ended up charging me two payments total.
I worked with four staff through my experience on 5/25. Every one was very helpful and a delight to work with. I will not work with another U-haul location in the PA area because this experience was so positive.
The dispatcher was so helpful, patient and informative, and helped me understand my rental perfectly.
This location really bailed me out of a tight spot on a holiday weekend. The Collingdale , Pa location had my original reservation and nobody showed up on Saturday 10:00 am I had 1800.00 in products to pick up and was very upset Thanks Philly!
Do all of the lifting and packing and unpacking!! LOL
Very helpful staff that made the process quick and easy.
Everyone we interacted with was super professional and helpful. thank you!
Just keep up the Great customer service. When I enter your facility everyone greeted me with a smile and good morning. The young lady behind the counter The Best customer service I received. When I return the truck the young men greeted me very professional and great service Thank you
by not changing anything, everything went smooth and employees great!
Although we were able to find parking, there is not a lot available and it is tough to get to. Otherwise, good location.
Horrible. 24 access for facility is only through one small door. Cannot move things in that way or out. Insane.
This was my first time having exceptional service at Uhaul.
Great customer service. Will definitely recommend and use again.
Have the reserved vehicle on site.
This rental was an adventure. This location was excellent. Ordered 10 ft truck to pick up at Overbrook location. Got email Saturday late saying had 15 ft truck and pick up was University City location. Called and had them find 10 ft truck which they did at 3rd location. Asked for extra miles and was given them since the original location was 1 mile from son's house. This final location did not know how far away. All in all this location did excellent. Suggestion don't allow you to pick a location if they don't have your truck on the website.
Improve the outside wait time for the truck
There was a discrepancy with the amount of gas and it was handled quickly and appropriately by the staff.
made the reservation , said we would return between 4 & 5, when I picked up the truck they told us it MUST be returned by 1pm, or take a smaller truck which we did, so we had to make two trips, better get those computers tuned up !
Best uhaul service I have ever gotten. Good people in your Washington Street outlet. Keep up the good work.
I've gotten terrible customer service both times at this location. When I was returning the van, I asked for a reimbursement, as I had been charged for 2 days versus the less than 24 hours I had it. Manager said "no." They have been rude both times I've been there. $200.00 to rent a van is ridiculous and the fact that I didn't get a reimbursement for turning in a full day early is terrible. This is the last time I'll ever be using UHaul.
My corporate rental for a cargo van yesterday was so easy! Everyone from my reservation representative to the folks at my pick up location were wonderful! Keep up the good work!!
Fast, efficient, professional, informative.
Roaches in back of truck
truck running HOT
Staff were really friendly and helpful and I was really impressed and how well maintained the units are
Do not rent the 10 ft truck for a one bedroom. Go for one size bigger.
Easy Prcoess from start to finsih.
on the trip when night time came turn on my lights then a fuse whent trailer had short pull over in the dark to fix very old trailer
Overall a smooth experience, no real complaints at all.
more employees to check people in so that the wait in line will go faster
It was difficult to drop a trailer after hours especially without being able to back it up. Luckily two guys that were dropping off a truck helped manually get the trailer into a space.
I asked for rental a pick up truck at the store and I was told there is no pick up truck I can rent for the date and time I wanted. I went online and check if there is other available car at other store. I found out the South street U-haul actually have the truck available. I think it's really strange that the counter person told me there is no truck I could rent but actually I can rent on online at the same store and the same date and time I want. I do not recommend for other people come into the south street U-haul anymore. I'm doubting that the counter person do not tell me the truth.
Leo was EXTREMELY helpful. He explained the process, showed me 2 units and was very courteous. At this time, I would definitely reccommend your facility.
It would be nice to have lights in the actual storage space.
I would use this facility again if the need arise.
I would use this facility again if the need arise.
My experience before I reached this facility was extremely poor. The 12th Street facility,s customer service was great. The unclean uv was the negative experience.
In a horrible area. No space to drive. Storage location is of horrible quality.
The setup process was easy and the staff was helpful and friendly. Granted I can`t yet rate the experience of accessing the facility on my own.
Hire more people in office area.
should be more flexable with truck location drop off, i was paying 1.69 a mile and couldn't drop truck off at the location a mile and a half from where i moved to. that was an extra 12 mile i had to pay for with an empty truck!
Install lites in tge storage units on the 5th floor
Everyone was very helpful and patient!
The service representative who helped me dropped off my Uhaul was extremely helpful and friendly
Get more like the two young people at waited on me well educated about organizations i'll be back.
The customer service person at this location (Carlos) was very rude and extremely unprofessional. As a customer, I was disappointed with his approach as I requested more information as I was signing my contract. That reason alone, I would caution any of my referrals to steal clear of this location.
I have been getting your trucks since 1993. This was the best and fastest service ever. Keep up the good work.
Your customer service needs a,standing ovation.
This location seems to be run very efficiently. I really appreciated the ease with which I was able to reserve a vehicle and return it. Very friendly staff as well. The van I rented was extremely clean!!!
I was charged weekend rates on mileage when I rented my truck on Thursday. I was given every impression it would be $.89 a mile, not a $1.69. That was a sincere disappointment. Everyone was really nice and professional though
Everyone was very helpful and courteous. Thank you!
Well actually nothing I think that the service was excellent the owner very helpful respectful, did beyond his job to make sure my equipment was ready clean & size I needed to do what I had ahead of me I will use 1015 S . 12,street for now I thanks you guys
Still waiting for my refund, I was charged 3 time's and everyone is giving me the runaround. I want my money!
My Ubox arrived 4 days late. Throughout that time there was not one Uhaul employee that could tell me where my box was, or when it would be delivered. On multiple occasions, uhaul employees were supposed to follow up and return my calls, this never happened. The representatives at the shipping and receiving location were very kind. Overall I would describe my experience as very poor.
Fast and convenient. The staff was very helpful
some of the cleaning solutions used have a strong odor
But I suppose thats preferable to the alternative ("funk" from the previous renter - esp if they were smokers)
This location has been instrumental in changing my perception of UHaul from a "rent junk" operation to more like Hertz
Sales rep this time explained to me how to SAVE MONEY (last rep, last time just did it for me - but didn't explain it - I was happily surprised at the lower bill)
The U=Haul employees were most gracious! There was some confusion ON MY END when my son,who picked up the truck, was late both in picking up the vehicle and returning it. The U-Haul employees were polite when asking for a status update. I wanted an update also because I thought all was going according to schedule.
The drop off was so easy! Much appreciated after a long day of moving
Staff were very friendly and helpful.
Excellent service at both the pick up and the drop off. Your team did a great job and I would highly recommend this facility to others.
Quick and efficient service from phone reservation to pickup to return.
Truck had a tricky ignition, key had to be jiggled around for a little while until it was able to be turnable.
Everyone was SO helpful and polite! The only thing I did not like that we were signing a contract on a pinpad w/o having the opportunity to read it. That was a little sneaky in my opinion
My original drop off location was at Harts Auto Carriage.According to their website they opened at 8am. When I arrived the location was closed and nobody answered their phone. Uhaul did a terrible job helping me change the drop off location.
Much better than the Oregon Ave site!
Every single person who works at this location is kind and helpful. The storage facility (and even the rest room in there) is sparkling clean. Highly recommended.
The truck/van we rented a year ago was way cleaner. I just hope there's a stricter check on the trucks/vans about cleanliness.
Un servicio muy económico
Prompt and friendly service
Years ago I swore never to rent U-Haul because of consistent poor service. The service center of Philadelphia at S. 12th Street, however, is the reason I have used U-Haul again, and only rented from them while in Philly. By far the most professional, efficient rental place I have ever experienced.
Awesome experience! Will definitely use again.
Our experience here was absolutely perfect! We just moved to the area the night before and it was our first time renting a Uhual, so needless to say we were a little out of sorts. The young man who helped us was extremely helpful and friendly. We just moved from NYC though, so maybe everyone just seems friendly:) Our paperwork says "Eric Tith", so I do hope that's who helped us and you give him a raise! I accidentally left my debit card with him and he came running around the corner after us to give it back. We would have been up shit creek without that card, so I was beyond grateful he noticed so quickly and urgently came to find us. I wouldn't hesitate rent from that location again or to recommend it to a friend thanks to Eric's customer service!
The staff was exceptionally helpful and friendly; moving was much easier and less stressful thanks to these guys.
This is my second experience with this facility. Friendly staff, great service.
My original intent was to rent equipment at the Philadelphia International Airport. My reservation was changed and being from out-of-state I was a little anxious at having to travel to South Philadelphia to pick up my equipment. An equipment shuffle would be helpful. EVERY ONE of your employees (including telephone operators) were super friendly and super helpful.
Carlos and Dan were extremely helpful. You guys are my friend now. Especially Dan thank you very much again everything you have done for me, god bless you Sir.
it is so much easier to rent from a location like this than from a local garage with just a few trucks. I had to cancel a recent reservation because the garage didn't have the truck for me on time.
I would definitely recommend any and everybody to come there
Thank you! Everyone was very helpful and made the rental process very easy.
Did not have no problems, everything went very smoothly. I was happy with it.
The Manager named Andrew upon returning was very rude. He had little to no manners. I tried to explain to him that I was certain that the mileage was wrong. He insisted that it wasn't and that I was a liar and lying. When I asked him some questions in regard to the policy. He response was "YUP"! Where is the customer service? They should teach people better customer skills at this location. I have always used this location for Uhaul trucks. Never have I experienced this before this truly turned me off and made me uninterested in renting with this location again. I will never use this location again. Total disrespectful to customers. Was very unsatisfied.
I had pre-checked in online but had to re-supply most of my information. Streamlining this process would be an improvement. Otherwise, everybody was very polite and worked quickly to get my vehicle.
Keep up the excellent job
Very professional, friendly and knowledgeable versus the location in West philadelphia. Only issue I had was a guys accepting the return truck calling me "yo" instead of excuse me or sir. Ju
Better sign coverage with directions or drop off instructions
Employees were polite and friendly.
The young woman I spoke with had an attitude problem and she also had food and drinks at her desk which looked unprofessional and the sliding doors didn`t work at all
Carlos Jimenez was excellent.
I found it very secure and clean and would reccomend it to a freind
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.