Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Philadelphia
Just keep up the Great customer service. When I enter your facility everyone greeted me with a smile and good morning. The young lady behind the counter The Best customer service I received. When I return the truck the young men greeted me very professional and great service Thank you
by not changing anything, everything went smooth and employees great!
Although we were able to find parking, there is not a lot available and it is tough to get to. Otherwise, good location.
Horrible. 24 access for facility is only through one small door. Cannot move things in that way or out. Insane.
This was my first time having exceptional service at Uhaul.
Great customer service. Will definitely recommend and use again.
Have the reserved vehicle on site.
This rental was an adventure. This location was excellent. Ordered 10 ft truck to pick up at Overbrook location. Got email Saturday late saying had 15 ft truck and pick up was University City location. Called and had them find 10 ft truck which they did at 3rd location. Asked for extra miles and was given them since the original location was 1 mile from son's house. This final location did not know how far away. All in all this location did excellent. Suggestion don't allow you to pick a location if they don't have your truck on the website.
Improve the outside wait time for the truck
There was a discrepancy with the amount of gas and it was handled quickly and appropriately by the staff.
made the reservation , said we would return between 4 & 5, when I picked up the truck they told us it MUST be returned by 1pm, or take a smaller truck which we did, so we had to make two trips, better get those computers tuned up !
Best uhaul service I have ever gotten. Good people in your Washington Street outlet. Keep up the good work.
I've gotten terrible customer service both times at this location. When I was returning the van, I asked for a reimbursement, as I had been charged for 2 days versus the less than 24 hours I had it. Manager said "no." They have been rude both times I've been there. $200.00 to rent a van is ridiculous and the fact that I didn't get a reimbursement for turning in a full day early is terrible. This is the last time I'll ever be using UHaul.
My corporate rental for a cargo van yesterday was so easy! Everyone from my reservation representative to the folks at my pick up location were wonderful! Keep up the good work!!
Fast, efficient, professional, informative.
Roaches in back of truck
truck running HOT
Staff were really friendly and helpful and I was really impressed and how well maintained the units are
Do not rent the 10 ft truck for a one bedroom. Go for one size bigger.
Easy Prcoess from start to finsih.
on the trip when night time came turn on my lights then a fuse whent trailer had short pull over in the dark to fix very old trailer
Overall a smooth experience, no real complaints at all.
more employees to check people in so that the wait in line will go faster
It was difficult to drop a trailer after hours especially without being able to back it up. Luckily two guys that were dropping off a truck helped manually get the trailer into a space.
I asked for rental a pick up truck at the store and I was told there is no pick up truck I can rent for the date and time I wanted. I went online and check if there is other available car at other store. I found out the South street U-haul actually have the truck available. I think it's really strange that the counter person told me there is no truck I could rent but actually I can rent on online at the same store and the same date and time I want. I do not recommend for other people come into the south street U-haul anymore. I'm doubting that the counter person do not tell me the truth.
Leo was EXTREMELY helpful. He explained the process, showed me 2 units and was very courteous. At this time, I would definitely reccommend your facility.
It would be nice to have lights in the actual storage space.
I would use this facility again if the need arise.
I would use this facility again if the need arise.
My experience before I reached this facility was extremely poor. The 12th Street facility,s customer service was great. The unclean uv was the negative experience.
In a horrible area. No space to drive. Storage location is of horrible quality.
The setup process was easy and the staff was helpful and friendly. Granted I can`t yet rate the experience of accessing the facility on my own.
Hire more people in office area.
should be more flexable with truck location drop off, i was paying 1.69 a mile and couldn't drop truck off at the location a mile and a half from where i moved to. that was an extra 12 mile i had to pay for with an empty truck!
Install lites in tge storage units on the 5th floor
Everyone was very helpful and patient!
The service representative who helped me dropped off my Uhaul was extremely helpful and friendly
Get more like the two young people at waited on me well educated about organizations i'll be back.
The customer service person at this location (Carlos) was very rude and extremely unprofessional. As a customer, I was disappointed with his approach as I requested more information as I was signing my contract. That reason alone, I would caution any of my referrals to steal clear of this location.
I have been getting your trucks since 1993. This was the best and fastest service ever. Keep up the good work.
Your customer service needs a,standing ovation.
This location seems to be run very efficiently. I really appreciated the ease with which I was able to reserve a vehicle and return it. Very friendly staff as well. The van I rented was extremely clean!!!
I was charged weekend rates on mileage when I rented my truck on Thursday. I was given every impression it would be $.89 a mile, not a $1.69. That was a sincere disappointment. Everyone was really nice and professional though
Everyone was very helpful and courteous. Thank you!
Well actually nothing I think that the service was excellent the owner very helpful respectful, did beyond his job to make sure my equipment was ready clean & size I needed to do what I had ahead of me I will use 1015 S . 12,street for now I thanks you guys
Still waiting for my refund, I was charged 3 time's and everyone is giving me the runaround. I want my money!
My Ubox arrived 4 days late. Throughout that time there was not one Uhaul employee that could tell me where my box was, or when it would be delivered. On multiple occasions, uhaul employees were supposed to follow up and return my calls, this never happened. The representatives at the shipping and receiving location were very kind. Overall I would describe my experience as very poor.
Fast and convenient. The staff was very helpful
some of the cleaning solutions used have a strong odor
But I suppose thats preferable to the alternative ("funk" from the previous renter - esp if they were smokers)
This location has been instrumental in changing my perception of UHaul from a "rent junk" operation to more like Hertz
Sales rep this time explained to me how to SAVE MONEY (last rep, last time just did it for me - but didn't explain it - I was happily surprised at the lower bill)
The U=Haul employees were most gracious! There was some confusion ON MY END when my son,who picked up the truck, was late both in picking up the vehicle and returning it. The U-Haul employees were polite when asking for a status update. I wanted an update also because I thought all was going according to schedule.
The drop off was so easy! Much appreciated after a long day of moving
Staff were very friendly and helpful.
Excellent service at both the pick up and the drop off. Your team did a great job and I would highly recommend this facility to others.
Quick and efficient service from phone reservation to pickup to return.
Truck had a tricky ignition, key had to be jiggled around for a little while until it was able to be turnable.
Everyone was SO helpful and polite! The only thing I did not like that we were signing a contract on a pinpad w/o having the opportunity to read it. That was a little sneaky in my opinion
My original drop off location was at Harts Auto Carriage.According to their website they opened at 8am. When I arrived the location was closed and nobody answered their phone. Uhaul did a terrible job helping me change the drop off location.
Much better than the Oregon Ave site!
Every single person who works at this location is kind and helpful. The storage facility (and even the rest room in there) is sparkling clean. Highly recommended.
The truck/van we rented a year ago was way cleaner. I just hope there's a stricter check on the trucks/vans about cleanliness.
Un servicio muy económico
Prompt and friendly service
Years ago I swore never to rent U-Haul because of consistent poor service. The service center of Philadelphia at S. 12th Street, however, is the reason I have used U-Haul again, and only rented from them while in Philly. By far the most professional, efficient rental place I have ever experienced.
Awesome experience! Will definitely use again.
Our experience here was absolutely perfect! We just moved to the area the night before and it was our first time renting a Uhual, so needless to say we were a little out of sorts. The young man who helped us was extremely helpful and friendly. We just moved from NYC though, so maybe everyone just seems friendly:) Our paperwork says "Eric Tith", so I do hope that's who helped us and you give him a raise! I accidentally left my debit card with him and he came running around the corner after us to give it back. We would have been up shit creek without that card, so I was beyond grateful he noticed so quickly and urgently came to find us. I wouldn't hesitate rent from that location again or to recommend it to a friend thanks to Eric's customer service!
The staff was exceptionally helpful and friendly; moving was much easier and less stressful thanks to these guys.
This is my second experience with this facility. Friendly staff, great service.
My original intent was to rent equipment at the Philadelphia International Airport. My reservation was changed and being from out-of-state I was a little anxious at having to travel to South Philadelphia to pick up my equipment. An equipment shuffle would be helpful. EVERY ONE of your employees (including telephone operators) were super friendly and super helpful.
Carlos and Dan were extremely helpful. You guys are my friend now. Especially Dan thank you very much again everything you have done for me, god bless you Sir.
it is so much easier to rent from a location like this than from a local garage with just a few trucks. I had to cancel a recent reservation because the garage didn't have the truck for me on time.
I would definitely recommend any and everybody to come there
Thank you! Everyone was very helpful and made the rental process very easy.
Did not have no problems, everything went very smoothly. I was happy with it.
The Manager named Andrew upon returning was very rude. He had little to no manners. I tried to explain to him that I was certain that the mileage was wrong. He insisted that it wasn't and that I was a liar and lying. When I asked him some questions in regard to the policy. He response was "YUP"! Where is the customer service? They should teach people better customer skills at this location. I have always used this location for Uhaul trucks. Never have I experienced this before this truly turned me off and made me uninterested in renting with this location again. I will never use this location again. Total disrespectful to customers. Was very unsatisfied.
I had pre-checked in online but had to re-supply most of my information. Streamlining this process would be an improvement. Otherwise, everybody was very polite and worked quickly to get my vehicle.
Keep up the excellent job
Very professional, friendly and knowledgeable versus the location in West philadelphia. Only issue I had was a guys accepting the return truck calling me "yo" instead of excuse me or sir. Ju
Better sign coverage with directions or drop off instructions
Employees were polite and friendly.
Get the rear gate of the freight elevator operational.
service need a lot of improving
Excellent help by all staff. Very friendly and quick
Just stay keep doing what you are doing.
Don't be like Penske across the street.
counter staff were great.
I rented a van twice within the same week. The only comment I have is it would be nice if the outside truck guys walked over and met you at the door - it is kind of awkward just walking out into the parking lot and looking around...
The young woman I spoke with had an attitude problem and she also had food and drinks at her desk which looked unprofessional and the sliding doors didn`t work at all
the actual pick-up of the truck outside, after the initial paperwork was completed, was very badly managed by the person who was doing the hand-off and the supervisor didn't help correct the problem in a professional manner.
Service was excellent. ..
JUST KEEP UP THE GOOD WORK!
Staff was very courteous and helpful. Even though it was raining, we had a very positive experience here!
I called before I used the truck and told them the check engine light was on and they said it was in perfect condition. I took my family to move furniture of my mother who just pasted away on Monday. They truck stalled out four times ,two of the times I was in severe traffic, and one time it stalled out when I went to stop a traffic light , the truck would not stop. I rolled several feet into traffic and almost had me and my family hurt. Please contact me at 267-918-6188 David Whelan 2523 South Darien St. Phila,Pa.19148 they told me to fill the truck to half a tank when I received it it only had A 1/4 a tank of gas . I had attendent Mark the contract. Very Sad that all the years I have done business with you. To pay $189.00 and break done after I told employees that the truck had the ckeck engine light was on , I had to drive off highway so I could keep my family safe they to be charged for renting a death trap is unaceptable Ever to endanger your customers. Telling people they are in perfect condition when they are not. I will make this known to who ever will listen. Starting with the attorney General,Dept of motor veheicles ,ABC,CBS, NBC AND FOX PHILLY. CUSTOMER SAFETY SHOULD BE YOU FIRST PRIROTY, SAFE CLEAN Vehicles!!!
The employee who did all of the paperwork for me demanded a second contact phone number. I have rented from Uhaul many times and never had this issue. He would not accept "I only have one number". I gave him a fake number simply to complete the transaction. He is also not the person who walked around the rental van with me which is frustrating. He told me the van would have 1/2 tank of fuel. When I got out there it only had 3/8 of a tank. The guy who was out there wrote on my copy that it was only 3/8. However it was NOT in the computer so I had to either go back in and try to explain what was happening, or suck it up. I knew I was returning the van after hours and if it was not at 1/2 like the computer showed I would have to call and hope that I was not charged the rather high fuel charges. When my CC was charged it was done as two separate transactions. Certainly I can add the two totals up to make sure I was charged correctly; however this seems unnecessary and possibly confusing for some. I will continue to rent from this U-Haul based solely on convenience in regards to location. If there was another rental place with similar services and costs located close to my house as well I would try them. I hope the services improve at this location so I can feel good about using their services instead of having to remind myself about the convenience of their location.
All employees were very nice and helpful.
I found the office and staff to be great, lot attendants were so helpful, great job over all
Everything was amazing! The guy at the desk, doing the transaction, and the guys readying and then receiving the truck gave the friendliest and most efficient service I had ever had. I wish more businesses had people like them.
The employee's are very helpful and I will continue to rent for your company and location.
Fantastic from start to finish. Leo the customer service rep was beyond excellent. You expect some uninterested person when renting a van. Leo was quite the opposite! Helpful and curtious. Please thank him if possible.
Keep up the professionalism!
I live in calif. This person used my email address. I have no idea who this is. I don't use uhaul I am in a wheelchair.
The gentlemen who checked us out in Philadelphia was exceptional. Good product knowledge, good service, very customer-oriented. He deserves a positive word from management.
Manager very unprofessional and rude will not be doing business with uhaul again for that reason it was Saturday afternoon manager 2/28/15 really needs improvement.
fast service with express check in and brand new van = a happy customer
I was originally scheduled for a one-way rental to be picked up in mid-town manhattan. Nothing went right with this even though I was told at least 6 times, your policy doesn't guarantee a pick up location. A difference of 45-60 minutes isn't reasonable. The scheduling staff I spoke to in the New York and Northern NJ schedulers were not very helpful. My experience in Philadelphia was much better. However, to fix this issue I had to switch to a 2-way rental and pay more than $200 more than my reservation.
Carlos Jimenez was excellent.
clearer signs as to where to go to check in to pick up your vehicle and the same for the drop off location. perhaps even go over it with customers prior to leaving the lot with their rental. Bent, who helped us with the drop off of the vehicle, was beyond amazing and really helped make a very stressful day much better.
get a new manager he is soooooooo rude.....
I found it very secure and clean and would reccomend it to a freind
He did not explain the terms and conditions at all and did not specify what time the truck was due back!
service both at the counter and at the truck, at pickup and dropoff was excellent.
There was some kind of air freshener scent or cleaner that was a bit overpowering in the truck
Truck appeared to be low mileage and in very good maintenance condition - kudos
Should be easier to tell where pickup/return locations are. Return being across the street could have a bit clearer signs. Overall good experience though.
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Staff has been very friendly at this location but storage unit looks very sketchy and freight elevator has not been working for four months now. When I moved in in November I was promised it would work "after the holidays". Today I moved out and it once again took me four hours using the regular service elevator.
I will not recommend this place to anyone!
I NEEDED IT TO MOVE SOMETHINGS AND IT WAS SO DIRTY I RETURNED IT ,TO RENT WITH ANOTHER COMPANY! SO sad after all the years I have come here! Feel free to contact me. 267-918-6188
Conflicting info provided about some policies. There is no indication the manager will improve on the recommendations of customers. Is UHaul here to do business but NOT build customer relationships?
However, it would be a great improvement to have more staff outside to assist customers after they return the vehicles and want to pay and leave
I have rented from Ihual on more than 3 occasions within 1 year. I never had a problem until my 5th time. The employee rudely stated I could not rent a vehicle with am out of town license without a 2nd form of payment. He then reprimanded an employee in front of me which I felt was unnecessary and unprofessional. I will never come that location again and will not have Uhaul as my first option.
The only problem we had was the installation of the hitch. Also, wish we rented a bigger one. Other than that everything was good. Oh i forgot about getting pulled over because the chain was dragging causing sparks.
I pulled in to the wrong area but the rep who help me informed me where to go next time but he move the truck for me.. I was only there for about 1 min and I was done. He was very friendly and professional.
Very pleased. I will use U Haul again!
It was a very easy and pleasant experience. Everyone was extremely helpful and friendly.
Only issue was use of website
Staff and facilty was good.
Very efficient and friendly staff
None, I always enjoy my experience with these hard working people, thank you for your service!
The website "suggested" a six hour rental when reserving the truck, however, upon picking up the truck I was told that if I brought the truck back late I would be charged a late fee. This fee needs to be explained before setting the time needed for the rental.
The hand-truck and blankets stored in the truck were very very annoying. I asked the manager to take them off of the truck and he refused. He told me there were not in my way and would not consider removing them from the truck. I explicitly said I did not want or need them when ordering the truck, they should not have been there. I hate this policy and I felt that it was my liability to be careful not to bump the hand-truck lest I be charged if the plastic seal was broken. This is a terrible policy and will prevent me from renting from you in the future. I really hate this policy.
I can't think of anything. The process was seamless and I paid less than I expected.
The Uhaul charged me for 10 extra miles. This was a common issue for everyone who was in the location. I had a 22 mile trip and was charged for 32. Unbelievable and unethical. Worst service ever!
nothing - everyone was very helpful
Dan moved expeditiously through the rental process. Thanks!
I also live in the neighborhood, and several other neighbors and I are concerned for the vans parked on the sidewalk. Among the pedestrians, bikes, buses, and UHaul trucks, it can be a very dangerous area. Please keep the vehicles off of the sidewalk.
Just wanted to highlight how friendly everyone was here! Thank you for being so awesome.
While attempting to leave this location in a 17 foot truck, I ended up scraping another Uhaul vehicle (van) that had not only been parked illegally against a yellow curb, but was actually protruding approximately a foot and a half into the driveway exit/entrance, making an already narrow philadelphia street more difficult to drive out onto. I immediately stopped the car and went in to speak with a store associate, who at first informed me that the van was not parked illegally because "they park there all the time." When I suggested that just because they did it all the time did not in fact make it a legal practice, he then argued first that the van was not parked across the driveway, and then, after i showed him several pictures I had taken on my phone, told me that the area was not in fact an entrance to the parking lot at all; it was a loading dock. The difference between the two escapes me, as the exit, whatever he wanted to call it, was directly in front of my vehicle, and the only one I could utilize. After all of this, I was charged $156.00 for repairs to the vehicle. I have always used Uhaul for my truck rentals in the past, but after this experience, I think I will be moving across the street to Hertz. I'll also be posting this comment to the Google page for the location as a review. Thank you.
Person checking me in at this location was very nice and helpful.
Everything went very smoothly from start to finish. I would certainly use this facility again.
Thank you for the outstanding services
I had an issue with mice damaging my personal things. Some of the staff members were not being professional as far as giving me attitude and not considering my things being damaged
my reserved unit was given away the day I was moving stuff in. Fortunately, the staff remedied it, but I was disappointed that it even happened. Please fix your reservation system.
Carlos is the best! I had a very usual situation occur and Carlos held my hand through the entire process. His customer service skills are top notch and Uhaul should be honered to have him !
very neat, clean and easy to deal with :
I would like extended hours. Also, while I generally felt safe there I am pretty sure homeless people lived inside. The facility was clean but the freight elevators rarely worked.
Very expensive, but it`s the city so I suppose that is typical
It was by far the nicest experience thank you.
All was great, save for the ceiling paint chips landing on our possessions.
Very good experience. Worked perfectly. Good staff.
Excellent and helpful staff
Great service. Staff were efficient and knew what they were doing. Answered all questions to my satisfaction. For cherry on top, a more personable interaction would be a nice addition!
Was in this facility over 10 yrs. No real complaints. I did find mice droppings and evidence of gnawing on some of my boxes while moving out.
Thank you for all of the up grades in your facility and customer service. Have been a customer for 11 yrs, really noticed the changes.. good work. Thanks
Everything about the experience was excellent selection process, facility, entry system, and especially staff. AAA+
Unused days should be prorated back to the customer. UHaul should buy back new boxes w/o the receipt perhaps at a lower buy back rate
Leo did an excellent job of showing optional spaces and terms of rental. He handled paperwork quickly and very efficiently.
-never answered the call.
-a huge billing mistake. Didn`t make correction for an while, No apology
- rejected my access to U-box. They made a rule to notify them 24 hrs before access.
The floors were very slippery at the time I went to pick up my things from storage, but otherwise the experience was great -- the staff at this location is friendly and helpful.
It`s a well designed storage unit, the staff was always very friendly and helpful. A very good experience.
The people I worked with were very helpful in getting everything set up, however I was never emailed a receipt for the purchase.
The staff were polite and to the point and space was good accept for a 2ft x 2ft pillar in the cubicle which is a problem when storing things.
Javier was extremely helpful when I arrived and helped me figure good solutions to my moving and storage needs--he was professional and kind.
I would say my only frustration is that I called and spent time on the phone verifying my order 24 hours ahead of time and then had to go through the exact same info the next morning.
The place was clean and convenient and everyone I had contact with were nice and helpful
Storage rates are the highest I ever paid. Units are smaller but higher in price. I used U Haul storage in 4 other states.
Friendly, fast, and reasonably priced.
I had to leave my things in storage for 5 days more than the month. I was charged another full month`s rent. No one was capable of answering my request to pro rate the entire month`s rent.
Extremely friendly and efficient!
Very good service from Ms. Dilisio I believe that was her name. My only complaint is that the elevator does not service all floors including mine: that is a serious inconvenience.
The only complaint that I have is...too expensive for a 5x5x5. The prices were going up to much!
Wonderful staff in this facility.Very helpful.
Great customer service. Helpful and great to work with. Hoping to do more business here!
When I went to close my unit I found mice feces and mice and rat bite holes in mattress, box spring, an end table and a headboard. I`ve been paying for the unit for almost 8 years
The movers were great timely, friendly, accommodating, careful, and resourceful.
If I need to I will definitely use this U-Haul facility again!
my feedback is completely based on my experience with the manager who never answered my calls when I had questions about my bill.
Every employee was knowledgeable and helpful making the experience extremely efficient
Way too expensive.Always had a difficult time finding a parking space.The units didn`t have enough lighting.I`ve since found a much cheaper,well lit plenty of parking.
Need more staff on Sundays
Tysons Corner friendly accommodating. Philadelphia staff nice
parking men rude... said contract could change. I put 1/2 gas in take.
please do customer service training
Great experience, extremely helpful staff, felt very safe even when moving at odd hours. I would highly recommend and will most likely use again.
Very good and reasonably priced place to have storage. Nice people and no hassles.
Carlos made my reservation and also set up my rental on my move-in day. He provided excellent customer service both times. The truck was in great condition.
Staff was extremely helpful!
Very responsive and understanding staff.
Good system - easy to use!
It was incredibly stressful to check-in the morning of my move and learn that the space I had reserved was no longer available due to someone`s lack of oversight.
Even though it was very close to closing, everyone was helpful, friendly, accommodating, and took the time to explain everything and help me choose the best unit for my needs. Would highly recommend.
I had an excellent service and great help from one employee in particular,young man,husky, he was there during hrs, but I`m ashamed I did not take down name.
Tiffany, who helped me, was really nice and helpful. I wish we had access until a bit later at night without having to pay extra so that I could come in after work and access my stuff - say 9 pm?
I only say no regarding the access hours because 5p was a bit early to close on Sunday, though understandable :
You online bill payment needs revision. I should not have to wait until the due date in order to process payment. It is not convienient when you travel and cannot pay on that exact date. Fix it!
Staff was VERY helpful! Help was immediately available. God bless them!
Thank You for everything! I was very impressed by the monthly prices and the prices for the materials needed! Convenient location, awesome experience. I definitely recommend U-haul to others.
Dan Dibuo went above and beyond! Nicest guy ever.
Poor handling of the recent snow storm and snow removal.
What a joke, I just had to delete a lot of my comments due to your 200 character limit. Not good!!
Exceeded my low expectations.
My box is AA3453D. I will never use ubox again and will never recommend your service to anyone. I also have not received promised phone calls to follow up my initial problems with my ubox last month.
Very friendly and helpful staff.
For an inner city facility, the facility provides considerable ease for the customer. Staffing had a pleasant sense of urgency and were polite.
I was granted an extra day to move out by the manager Xavier since 2 days before the elevator was out of service. Thank smoothly. Thank You for the good service
Staff was always helpful. Would have been nice to be open a little later during weeknights, but otherwise this was a great experience.
Everything went so smoothly! A pleasure for sure!
We were very happy with our U haul storage experience.
The staff could have been a little bit more friendly and helpful. I was not expecting a split level storage unit and I reserved a floor-level. All that was left was split-level.
Great team of workers. Helpful and courteous.
The staff was great. The only problem was the facility elevator. It was too small and it closed after 30 seconds. It does not sense obstruction as it closed on me numerous times.
The storage was very patient with me an accommodation were fine
The storage was very patient with me an accommodation were fine
customer service was great.!
I was in the old building, which had periodic problems with elevators. Aside from that, the crew was great and very friendly.
the only problem is that I had an issue with the auto-pay. A quick email would have rectified the situation right away, instead, there was no communication until finally getting a late notice.
The elevator was frequently not working. ceiling paint and dirt from walls would fall on my things in storage. Everything was dirty in my storage unit when I moved out. The staff was nice and helpful
Very helpful staff in both Philadelphia,South 12th St. and Paterson, NJ at Market St.
Each time I had to talk to someone at the counter there was a 20 min line. Also I was charged for an extra month 2 days after I checked out. It was and continues to be my worst consumer experience.
I had a long and arduous weekend moving across the country, and it was refreshing to be welcomed here with excellent customer service.
The two guys who came to help me move were exceptional. They were friendly, physically strong and able to take care of the project. And, they did a great job.
the employees park their personal vehicles and store moving vans in the loading dock spaces. infuriating!!
Great staff! Would definitely recommend
Looking for a climate controlled storage facility near Ambler, PA or pittsburgh 15238.
The price increased significantly each year, which contributed to not using the space.
The staff was very friendly and helpful. The facility was clean and bright.
UBox was delivered to shipping facility without being marked for transit. Sat on the lot until, more than a week later, I managed to get in touch with someone who could physically search for it.
Getting hold of someone to schedule delivery was near impossible
I was impressed with the facilities, security and the service. Very happy.
didn`t appreciate the beam that went thru our unit that used valuable storage space weren`t told about
Dan Dibuo and staff were awesome-A+! Some of my boxes got wet at some point on the bottom, and there was a man living in his unit next to mine off and on. He was evicted, but it was still unsettling.
Overall, I am very happy for the experience. I especially like the storage area where you can discard valuable things that you no longer need but will make somebody else very happy
I was very pleased with the service that I got from uhual
University Uhaul was the worst.Between being mischarged multiple times and my boxes sitting for a week. Not compensated for the inconvience or tampering with my personal belongings.
Staff was activly involved to resolve issues
There was no lighting in my unit.
I wish I could have returned the unit when I emptied it, around midnight, rather than having to come all the way back just to return the card and sign out.
Process was excellent start to finish
I just went through a complicated move, and the staff at U-Haul of South Philadelphia were helpful all the way through.
I reserved a unit online and the unit I reserved was not available. I was given a smaller unit that was more expensive per month w/a pillar taking up space. I asked for a discount and was declined.
the manager was great, the rest of the staff was either friendly but unhelpful or rude but knowledgeable. The systems in place seem convoluted and the congestion is ridiculous.
Tried to store couch, it wouldn`t fit. I had to leave it, -$800 couch. The CSR who sold the lock for the unit refunded it. Very disappointing and had to return truck to another location 6 miles away
The place is clean and dry. Seems like a lot of money for a small chunk of space but it`s in the city and convenient.
We stored our furniture and belongings for a month -- the units were clean and convenient. The staff was very helpful. Overall, it was a good experience -- would recommend to anyone!!
I was extremely dissatisfied with the service I received. It took me 4 business days, dozens of phone calls, to get someone at your South Philadelphia location on the line. Unacceptable.
worst run business I`ve ever seen. over a day late incl 3 visits to the store totaling over 5 hrs. will need to talk to upper mgmnt before I pay a dime. your mismanagement cost me money.
I also reserved the unit on like for a 8x11 and when I got there they put me in a 7x9 and said that this was my unit and I had to pay the same price for it as the 8x11. This was unprofessional.
The experience was miserable.
I will never use or recommend uhaul to anybody
Overall a very positive experience.
After booking my U-box 5 days in advance I was told that there were no drivers available to deliver it. So I had to rent a truck, load it myself and drive it to the Ubox.
Staff was super helpful, patient and friendly. Helped select the proper size unit for me.
The store team was very helpful and catered to my needs.
On site personnel were very helpful. Rob in particular.
My main frustration is that it took upwards of 5 phone calls to have my Ubox shipped and the instructions to ship the Ubox are not readily available on any of the paperwork or receipts supplied to me.
I went in on a Saturday and was expecting surly employees after a busy moving day, honestly. Everyone was SO NICE it blew me away and made a stressful thing infinitely easier. Thank you!
My experience was ,overall satisfactory for my needs
Dan is very willing to help me. He is good!
Excellent service, clean well lite facility.
I went to inspect the space they gave me on a Friday morning. I was able to easily switch to another room and moved my things in that afternoon.
Good place. Would use this again if I need to store something
I was very pleased with the staff at the facility and thought the experience was a positive one. I would definitely recommend to my friends and acquaintances.
Dan was very helpful. I am very happy to be renting a storage unit in this convenient facility. Great customer service!
Everything was exceptional. the price was somewhat higher than the competition. I did not have the opportunity to go elsewhere. Overall, I was happy and would recommend to a friend
It was easy. Friendly and convenient.
facility was clean and nice. staff was helpful.
Everyone at the store was very helpful
We have now rented from this facility 2 separate times both times find the staff helpful knowledgeable the facility convenient clean - perfect for our needs. Highly recommend.
Good experience, the only issue was the accessibility and use of the freight elevator.
Only qualm is storage unit monthly prices aren`t prorated. Closed out my unit two days into a new billing cycle and I get none of it back? Lame...
Service was excellent, truck was clean. Only slight annoyance was the elevator to the storage unit required a long wait.
Very good from beginnig to end.
Staff was extremely helpful, friendly, and the process was exceptionally smooth. Thank you!
pricing was fair, was able to pull up to the loading dock to load and unload on several occasions and there weresufficient of dollies.
the lock system was broken off and the door panel was barely attached when I went to unload. Uhaul did not note I was moved out of the box, got a call 2 months later.
I have many remarks about my uhaul experience, NONE of them good. I have never been treated so poorly and got such little value for my dollor!
I would recommend the climate-controlled side, not so much the other side.
I drive by this location often, and the truck parking sometimes makes it difficult to drive on the street and see clearly.
Paid for 24 hr. access --arrived approx 7:45 pm Sat. access card would not alow me access to building.Had to leave load and pay for another day.
I was stunned at the lack of intelligence of the staff in regards to the facility, the guidelines of the facility, the layout of the building, etc.
I really liked the online payment procedure, the security, and the helpful staff. There was always parking. Robert checked me out in about 3 minutes, which was awesome. Thank you Dominic and staff!
Super easy, super fast. Dan was awesome and super helpful.
Had no problems at all. Very convenient and clean.
Except that another using the storage facility stole my handcart. Purchased insurance and filing claim today. Update status as follows.
My original reservation was for a 10`x6` unit but when I came to inspect it, it was clearly smaller and then I found that it was labeled 5`x8`. They switched into a new unit
Staff at this location=excellent, understood customer service.Nothing else good about Ubox.Bolts on Ubox did not fit-couldn`t be secured.Lock didnt fit b/c the closure device was poorly constructed.
After-hours service messed up my reservations twice. Storage units were smaller than advertised. False advertisement.
Staff was very accommodating and happy to meet my needs. Good experience all around!
The ramp to get to the bi-level least expensive units is pretty darn challenging, with a loaded cart. Will there ever be an elevator to access that level? Unit 809.
Staff here were excellent. They were polite, respectful,informative. Customer relations were first class and rare to find these days. We will certainly use the service again. Thank you.
Staff was helpful, the one available elevator did not detract from the move-in.
The staff was always friendly and helpful. They went out of their way to assist me with opening the loading dock door, and even called me after I had moved out to help me close my account.
The people at the desk were fine however, some of the individuals responsible for assisting me when I returned the U-Haul were unprofessional in their demeanor and conversation with colleagues.
You were great! The best customer service and expert staff in the business.
I was most impresssed by the friendliness and professionalism of the staff
Your web site has different hours listed
everything was great and the people were very helpful
Dominic Catalano was very unprofessional when I made him aware that the unit I reserved online was not the size of the unit he sold me. Please contact me for more feedback - email@example.com.
Finest business OF ANY KIND I have dealt in years.Having bad,urgent need for fast service they delivered perfection.Fast friendly fairly priced VERY well managed courteous facitlites were excellent.
I would not recommend this or any U-Haul because of your corporate policy of double-renting a unit. You won`t give me a pro-rated lease but you will re-rent my unit if I leave early.
Everything went smoothly. The person who waited on me was very helpful. Very convenient. I highly recommend.
We were extremely impressed with the facility, the service, and it is very convenient! Recommend without reservation, and thanks so much.
I have always been very satisfied with the customer service at this u-haul location. Helpful, friendly, and willing to meet your needs.
very helpful and friendly staff. unit location was not convenient 2nd floor in older facility. saw a dead roach on the floor.
The staff was very friendly and helpful
Staff were friendly helpful.
Minimal waiting and a very friendly, helpful, attentive staff. Would definitely use their services again and would recommend to anyone needing storage.
Only issue is parking - perhaps finding a better place for uhaul trucks waiting to be leased to park so that people with storage units can more easily park.
I`ve been to location several times in the last month and Dan Dalboa always impresses me with how pleasant and helpful he is to customers - not only with me. I even noticed his name.
They have a good team. The building needs a little maintenance..saw multiple buckets around facility collect water from leaks
The staff were very helpful
Rates are unreasonable and management seriously inconvenienced me by not allowing me to prorate the storage fee for ONE DAY.
Floor boards on 4th floor needs checking and replacement in some places. Otherwise very nice.
The storage manager I forget her name was very friendly and helpful, thanks!
the upper floors in the building where my storage unit is located are not temperature controlled, so it was very warm during the move-in, but otherwise everything else was good
I got roaches from leaving my stuff here.
First walk through the security door was propped open.
Didn`t find a light switch until the last day.
Everyone working there seemed to be trying hard
Freight Elevator was broken. The manager was extremely rude. He made personal comments about customers and refused to fix elevators. Do not recommend this site while this manager is employed there.
The elevator was out of service for some time during our move.
got a call 6 weeks into the rental saying I needed a round lock on my storage unit , my lock purchased at the time of rental was non compliant. what`s up with that?