Customer Reviews for U-Haul Moving & Storage of South Philadelphia
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Philadelphia
service need a lot of improving
Excellent help by all staff. Very friendly and quick
Just stay keep doing what you are doing.
Don't be like Penske across the street.
counter staff were great.
I rented a van twice within the same week. The only comment I have is it would be nice if the outside truck guys walked over and met you at the door - it is kind of awkward just walking out into the parking lot and looking around...
The young woman I spoke with had an attitude problem and she also had food and drinks at her desk which looked unprofessional and the sliding doors didn`t work at all
the actual pick-up of the truck outside, after the initial paperwork was completed, was very badly managed by the person who was doing the hand-off and the supervisor didn't help correct the problem in a professional manner.
Service was excellent. ..
JUST KEEP UP THE GOOD WORK!
Staff was very courteous and helpful. Even though it was raining, we had a very positive experience here!
I called before I used the truck and told them the check engine light was on and they said it was in perfect condition. I took my family to move furniture of my mother who just pasted away on Monday. They truck stalled out four times ,two of the times I was in severe traffic, and one time it stalled out when I went to stop a traffic light , the truck would not stop. I rolled several feet into traffic and almost had me and my family hurt. Please contact me at 267-918-6188 David Whelan 2523 South Darien St. Phila,Pa.19148 they told me to fill the truck to half a tank when I received it it only had A 1/4 a tank of gas . I had attendent Mark the contract. Very Sad that all the years I have done business with you. To pay $189.00 and break done after I told employees that the truck had the ckeck engine light was on , I had to drive off highway so I could keep my family safe they to be charged for renting a death trap is unaceptable Ever to endanger your customers. Telling people they are in perfect condition when they are not. I will make this known to who ever will listen. Starting with the attorney General,Dept of motor veheicles ,ABC,CBS, NBC AND FOX PHILLY. CUSTOMER SAFETY SHOULD BE YOU FIRST PRIROTY, SAFE CLEAN Vehicles!!!
The employee who did all of the paperwork for me demanded a second contact phone number. I have rented from Uhaul many times and never had this issue. He would not accept "I only have one number". I gave him a fake number simply to complete the transaction. He is also not the person who walked around the rental van with me which is frustrating. He told me the van would have 1/2 tank of fuel. When I got out there it only had 3/8 of a tank. The guy who was out there wrote on my copy that it was only 3/8. However it was NOT in the computer so I had to either go back in and try to explain what was happening, or suck it up. I knew I was returning the van after hours and if it was not at 1/2 like the computer showed I would have to call and hope that I was not charged the rather high fuel charges. When my CC was charged it was done as two separate transactions. Certainly I can add the two totals up to make sure I was charged correctly; however this seems unnecessary and possibly confusing for some. I will continue to rent from this U-Haul based solely on convenience in regards to location. If there was another rental place with similar services and costs located close to my house as well I would try them. I hope the services improve at this location so I can feel good about using their services instead of having to remind myself about the convenience of their location.
All employees were very nice and helpful.
I found the office and staff to be great, lot attendants were so helpful, great job over all
Everything was amazing! The guy at the desk, doing the transaction, and the guys readying and then receiving the truck gave the friendliest and most efficient service I had ever had. I wish more businesses had people like them.
The employee's are very helpful and I will continue to rent for your company and location.
Fantastic from start to finish. Leo the customer service rep was beyond excellent. You expect some uninterested person when renting a van. Leo was quite the opposite! Helpful and curtious. Please thank him if possible.
Keep up the professionalism!
I live in calif. This person used my email address. I have no idea who this is. I don't use uhaul I am in a wheelchair.
The gentlemen who checked us out in Philadelphia was exceptional. Good product knowledge, good service, very customer-oriented. He deserves a positive word from management.
Manager very unprofessional and rude will not be doing business with uhaul again for that reason it was Saturday afternoon manager 2/28/15 really needs improvement.
fast service with express check in and brand new van = a happy customer
I was originally scheduled for a one-way rental to be picked up in mid-town manhattan. Nothing went right with this even though I was told at least 6 times, your policy doesn't guarantee a pick up location. A difference of 45-60 minutes isn't reasonable. The scheduling staff I spoke to in the New York and Northern NJ schedulers were not very helpful. My experience in Philadelphia was much better. However, to fix this issue I had to switch to a 2-way rental and pay more than $200 more than my reservation.
Carlos Jimenez was excellent.
clearer signs as to where to go to check in to pick up your vehicle and the same for the drop off location. perhaps even go over it with customers prior to leaving the lot with their rental. Bent, who helped us with the drop off of the vehicle, was beyond amazing and really helped make a very stressful day much better.
get a new manager he is soooooooo rude.....
I found it very secure and clean and would reccomend it to a freind
He did not explain the terms and conditions at all and did not specify what time the truck was due back!
service both at the counter and at the truck, at pickup and dropoff was excellent.
There was some kind of air freshener scent or cleaner that was a bit overpowering in the truck
Truck appeared to be low mileage and in very good maintenance condition - kudos
Should be easier to tell where pickup/return locations are. Return being across the street could have a bit clearer signs. Overall good experience though.
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Freight elevator has been out of service for months. When I moved in, I was promised it would be fixed within a month. Had to move out using the service elevator, which took hours.
Staff has been very friendly at this location but storage unit looks very sketchy and freight elevator has not been working for four months now. When I moved in in November I was promised it would work "after the holidays". Today I moved out and it once again took me four hours using the regular service elevator.
I will not recommend this place to anyone!
I NEEDED IT TO MOVE SOMETHINGS AND IT WAS SO DIRTY I RETURNED IT ,TO RENT WITH ANOTHER COMPANY! SO sad after all the years I have come here! Feel free to contact me. 267-918-6188
Conflicting info provided about some policies. There is no indication the manager will improve on the recommendations of customers. Is UHaul here to do business but NOT build customer relationships?
However, it would be a great improvement to have more staff outside to assist customers after they return the vehicles and want to pay and leave
I have rented from Ihual on more than 3 occasions within 1 year. I never had a problem until my 5th time. The employee rudely stated I could not rent a vehicle with am out of town license without a 2nd form of payment. He then reprimanded an employee in front of me which I felt was unnecessary and unprofessional. I will never come that location again and will not have Uhaul as my first option.
The only problem we had was the installation of the hitch. Also, wish we rented a bigger one. Other than that everything was good. Oh i forgot about getting pulled over because the chain was dragging causing sparks.
I pulled in to the wrong area but the rep who help me informed me where to go next time but he move the truck for me.. I was only there for about 1 min and I was done. He was very friendly and professional.
Very pleased. I will use U Haul again!
It was a very easy and pleasant experience. Everyone was extremely helpful and friendly.
Only issue was use of website
Staff and facilty was good.
Very efficient and friendly staff
None, I always enjoy my experience with these hard working people, thank you for your service!
The website "suggested" a six hour rental when reserving the truck, however, upon picking up the truck I was told that if I brought the truck back late I would be charged a late fee. This fee needs to be explained before setting the time needed for the rental.
The hand-truck and blankets stored in the truck were very very annoying. I asked the manager to take them off of the truck and he refused. He told me there were not in my way and would not consider removing them from the truck. I explicitly said I did not want or need them when ordering the truck, they should not have been there. I hate this policy and I felt that it was my liability to be careful not to bump the hand-truck lest I be charged if the plastic seal was broken. This is a terrible policy and will prevent me from renting from you in the future. I really hate this policy.
I can't think of anything. The process was seamless and I paid less than I expected.
The Uhaul charged me for 10 extra miles. This was a common issue for everyone who was in the location. I had a 22 mile trip and was charged for 32. Unbelievable and unethical. Worst service ever!
nothing - everyone was very helpful
Dan moved expeditiously through the rental process. Thanks!
I also live in the neighborhood, and several other neighbors and I are concerned for the vans parked on the sidewalk. Among the pedestrians, bikes, buses, and UHaul trucks, it can be a very dangerous area. Please keep the vehicles off of the sidewalk.
Just wanted to highlight how friendly everyone was here! Thank you for being so awesome.
While attempting to leave this location in a 17 foot truck, I ended up scraping another Uhaul vehicle (van) that had not only been parked illegally against a yellow curb, but was actually protruding approximately a foot and a half into the driveway exit/entrance, making an already narrow philadelphia street more difficult to drive out onto. I immediately stopped the car and went in to speak with a store associate, who at first informed me that the van was not parked illegally because "they park there all the time." When I suggested that just because they did it all the time did not in fact make it a legal practice, he then argued first that the van was not parked across the driveway, and then, after i showed him several pictures I had taken on my phone, told me that the area was not in fact an entrance to the parking lot at all; it was a loading dock. The difference between the two escapes me, as the exit, whatever he wanted to call it, was directly in front of my vehicle, and the only one I could utilize. After all of this, I was charged $156.00 for repairs to the vehicle. I have always used Uhaul for my truck rentals in the past, but after this experience, I think I will be moving across the street to Hertz. I'll also be posting this comment to the Google page for the location as a review. Thank you.
Person checking me in at this location was very nice and helpful.
The total mileage on the trip was less than 25 miles and when filling the tank before returning, 5 gallons was required to do so. Was given vehicle with an allegedly full tank. It was not! The agent refused to give me an allowance. Never from UHaul again
Great staff, great expeirience.
It all went quickly and smoothly.
All staff I met were extremely professional & pleasant. I've used this facility but not for a few years. I read some negative reviews online and wasn't sure what to expect--a needless worry. It was a pleasure using this location. No one pressured me to buy excessive insurance or services. I paid a lower price due to my lower estimated milage, a pleasant surprise.
this time the price was right 89 cent a mile not 1.68
Dropped off at night Noone in office to rate
Customary locks for trucks rented by customer for more than 8 hrs. Locks are to be returned with the truck.
Pick-up and drop-off were very efficient. Each one took only a few minutes. In addition, the truck was clean and operated with no problems. I was very pleased with the staff and the whole process.
all signs say, $19.95 a day. this is for a pick-up. Not true! Hidden costs: $1. environmental, $10.cwd, $2.motor veh. tax. Please tell the truth. It is the best business policy.
Entrance is confusing. When I found it there were three employees standing there yet I was not greeted and was left standing there for about two minutes until one said "have a seat, whats your name?". A little less than a warm welcome. After checking in he told me to go across the street to pick van up but when I did again, nobody acknowledged my presence until about five minutes later when a guy honked at me from where I was originally at the entrance. Very strange initial interactions. However, the employee that checked me back in was alert and efficient and made the whole event slightly more positive. I only put yes to reccommeding to a friend because of the location and price. But would warn them to prepare for poor service.
Great truck, clean and comfy. Thanks!
The two fellows who assisted us, one at the desk, the other at the truck (same for pick up and drop off) were very friendly and attentive. The gentlemen who was outside (in the freezing cold) could not have been nicer or more professional both when we got the truck and later dropped it off - he made for a nice experience!
There was one major problem. They manually marked on my contract that my UHaul truck started with a half tank of gas, but the when I arrived at my drop-off location the system said I needed to return it with a tank that was 3/4 full. I have the paper contract with the employee's signature, so I am going to have to call now and get refunded the $39 I was charged at drop off for refuel rates.
The gentleman that took care of me had great customer service he had the truck ready and when I brought it back he was fabulous I'm not sure of his name but look on my paper work places need to hire more men like him .
Vincent was amazing! Very helpful and great smile.
Everything went very smoothly from start to finish. I would certainly use this facility again.
Truck was not supposed to be at the above location, instead was told when I went to pick it up that it had been moved. Employee failed to mention that my supplies had to be picked up at the location I purchased them from (online order) and I went to the other location to the my truck, only to find out I had to go back yet again to get my supplies because my order couldn't be transferred over.
Please let people know when you're moving their rental, and make sure they have everything they can possibly get from the location before sending them to another. Was charged full price regardless of the mishap.
Always a Great experioence doing commercial/residential business with uhaul in phila.,pa
Thank you for the outstanding services
Just wish the location was more convenient to center city being that I dont drive. Other than that everything was easy.
I had an issue with mice damaging my personal things. Some of the staff members were not being professional as far as giving me attitude and not considering my things being damaged
Every staff member I interacted with was positive, friendly and professional.
Everything was wonderful the service was excellent
2nd time renting a truck for local use 1st time mileage charge was 89 cent this time 1.69 cent why the higher charge?
No further remarks at this time thanks.
my reserved unit was given away the day I was moving stuff in. Fortunately, the staff remedied it, but I was disappointed that it even happened. Please fix your reservation system.
Easy & fast check in. All staff friendly & helpful.
Check in a little quicker - when we picked up the vans it took a good while to get everything together for us to leave but all in all it was a good experience. I would recommend this location to others.
Carlos is the best! I had a very usual situation occur and Carlos held my hand through the entire process. His customer service skills are top notch and Uhaul should be honered to have him !
A seamless experience, making a stressful day easier! Thank you
very neat, clean and easy to deal with :
Nothing. The service from all the U-Haul staff I encountered at this location was very helpful and professional.
Have manners and treat your customers with respect. Also if you have a sign that says $6.95 for a lock and there are 10 locks on that shelf you should honor that price. Don't charge me $11.00 cause that's what you say it should be. And the manager Carlos was probably the rudest I've ever dealt with and I rent storage around the country never had an experience like this
I ordered and pre-paid for a queen size mattress bag that was not delivered at time of equipment pickup.
Everything is great. Very very fast service. Everyone is nice and helpful.
It was pretty slick! In and out fairly easy, happy costumer service, and the price can't be beat. I definitely appreciate having U-haul in my neighborhood! I know I sound like a robot but I swear it's honest! Thank you!
streets were narrow (might want to make this known or recommend a specific approach route).
very pleasant service!!! thank you
This is not the address I was supposed to drop off at. I spent an hour following the drop off addresses...there were 2....both were wrong. Check your addresses.
Nothing, very impressed. EZ to get to and get on my way. Drop off was even better.
Quick check-in process in person at this location, which speaks volumes about the staff's customer service skills and job loyalty, and expedient vehicle return process. All staff I encountered were friendly and customer satisfaction oriented. Highly recommended!
Both the check out girl + man who gave me keys, etc were exceptionally nice. Great customer service and very friendly. However it was clear that the truck has never been cleaned on the inside. It smelled overall and especially of smoke
I have been with Devon for 5 years and just opened up another storage even though the staff has changed they are all very professinal and kind
Full explanation at time of rental for costs. Was unaware of approximately ten dollars in taxes and fees contributing to roughly 50% of the rental cost, mileage and insurance separate.
I think if they open more Arity would be better for the new other people
I very rarely come across exceptional service. Both the gentleman who hitched up my trailer and the one who we returned the trailer to provided excellent service.
I would like extended hours. Also, while I generally felt safe there I am pretty sure homeless people lived inside. The facility was clean but the freight elevators rarely worked.
Very expensive, but it`s the city so I suppose that is typical
This process was great! The only thing that would help would be to expand truck delivery to more cities.
Nothing. it took 5 minutes to drop it off. I could not have asked for more
I had originally reserved cargo van for only 1 day, but due to problems with moving, needed it for a second day. Local U-Haul facility worked with me and all was good.
The customer service reps are very helpful.
Great service at the right price
Keep up the pleasant attitude & customer service. I'm always, extremely satisfied.
I am trying to fight tgis now. I was charged almost $800! For a 19.99 a day. I had it for 8 days.. I had renTed it at 12th and Washington in south philAdelphia and returned it in new jersey. . I did this because I called the new Jersey location in Mantua nj talked to Jack Wurst the owner or manager. He said I can definitely drop it off there instead of were I rented it, and I would just have to pay the difference between an in town rental and a one way rental. I said well it won't be over 100$ more will it. It said no definitely not.. I received a call 2 days later saying they will charge me 800 if idiot go get tge vehicle to the original location. I am in the Army and was in California after I dropped it off. They told me to bring it to that location how could I do that? Also 2x I called costumer service at go uhaul. And both times I was apparently given 72 hours till when I would be called by a 3rd party company to resolve this. I was waiting on them to tell me what to do and hopefully have them as a 3rd party see that I was set up for failure. I was never called. Today after being charged again, (477$ today 10 days after I dropped it off) I called again, and was told again I will be contacted so well see. This is a horrible situation just weeks before Christmas and almost 1000 dollars stolen from my account by uhaul, for doing what ibwas told to do. This isn't right. I'm a SOLDIER and combat vet who was shot and bled for my country in Iraq, with 3 kids and 1 on tge way weeks before Christmas. F this isn't resolved to my aggreeance not only will I sue, I will go out of my way to be sure NO SOLDIER SAILOR OR MARINE EVER RENTS FROM UHAUL AGAIN!
It was by far the nicest experience thank you.
Truck was older and used a lot of gas for a 45 mile trip total. Otherwise not a bad experience
Everything was great and efficiently managed from start to finish.
All was great, save for the ceiling paint chips landing on our possessions.
Very good experience. Worked perfectly. Good staff.
Excellent and helpful staff
Great service. Staff were efficient and knew what they were doing. Answered all questions to my satisfaction. For cherry on top, a more personable interaction would be a nice addition!
Was in this facility over 10 yrs. No real complaints. I did find mice droppings and evidence of gnawing on some of my boxes while moving out.
Thank you for all of the up grades in your facility and customer service. Have been a customer for 11 yrs, really noticed the changes.. good work. Thanks
Everything about the experience was excellent selection process, facility, entry system, and especially staff. AAA+
Unused days should be prorated back to the customer. UHaul should buy back new boxes w/o the receipt perhaps at a lower buy back rate
Leo did an excellent job of showing optional spaces and terms of rental. He handled paperwork quickly and very efficiently.
-never answered the call.
-a huge billing mistake. Didn`t make correction for an while, No apology
- rejected my access to U-box. They made a rule to notify them 24 hrs before access.
The floors were very slippery at the time I went to pick up my things from storage, but otherwise the experience was great -- the staff at this location is friendly and helpful.
It`s a well designed storage unit, the staff was always very friendly and helpful. A very good experience.
The people I worked with were very helpful in getting everything set up, however I was never emailed a receipt for the purchase.
The staff were polite and to the point and space was good accept for a 2ft x 2ft pillar in the cubicle which is a problem when storing things.
Javier was extremely helpful when I arrived and helped me figure good solutions to my moving and storage needs--he was professional and kind.
I would say my only frustration is that I called and spent time on the phone verifying my order 24 hours ahead of time and then had to go through the exact same info the next morning.
The place was clean and convenient and everyone I had contact with were nice and helpful
Storage rates are the highest I ever paid. Units are smaller but higher in price. I used U Haul storage in 4 other states.
Friendly, fast, and reasonably priced.
I had to leave my things in storage for 5 days more than the month. I was charged another full month`s rent. No one was capable of answering my request to pro rate the entire month`s rent.
Extremely friendly and efficient!
Very good service from Ms. Dilisio I believe that was her name. My only complaint is that the elevator does not service all floors including mine: that is a serious inconvenience.
The only complaint that I have is...too expensive for a 5x5x5. The prices were going up to much!
Wonderful staff in this facility.Very helpful.
Great customer service. Helpful and great to work with. Hoping to do more business here!
When I went to close my unit I found mice feces and mice and rat bite holes in mattress, box spring, an end table and a headboard. I`ve been paying for the unit for almost 8 years
The movers were great timely, friendly, accommodating, careful, and resourceful.
If I need to I will definitely use this U-Haul facility again!
my feedback is completely based on my experience with the manager who never answered my calls when I had questions about my bill.
Every employee was knowledgeable and helpful making the experience extremely efficient
Way too expensive.Always had a difficult time finding a parking space.The units didn`t have enough lighting.I`ve since found a much cheaper,well lit plenty of parking.
Need more staff on Sundays
Tysons Corner friendly accommodating. Philadelphia staff nice
parking men rude... said contract could change. I put 1/2 gas in take.
please do customer service training
Great experience, extremely helpful staff, felt very safe even when moving at odd hours. I would highly recommend and will most likely use again.
Very good and reasonably priced place to have storage. Nice people and no hassles.
Carlos made my reservation and also set up my rental on my move-in day. He provided excellent customer service both times. The truck was in great condition.
Staff was extremely helpful!
Very responsive and understanding staff.
Good system - easy to use!
It was incredibly stressful to check-in the morning of my move and learn that the space I had reserved was no longer available due to someone`s lack of oversight.
Even though it was very close to closing, everyone was helpful, friendly, accommodating, and took the time to explain everything and help me choose the best unit for my needs. Would highly recommend.
I had an excellent service and great help from one employee in particular,young man,husky, he was there during hrs, but I`m ashamed I did not take down name.
Tiffany, who helped me, was really nice and helpful. I wish we had access until a bit later at night without having to pay extra so that I could come in after work and access my stuff - say 9 pm?
I only say no regarding the access hours because 5p was a bit early to close on Sunday, though understandable :
You online bill payment needs revision. I should not have to wait until the due date in order to process payment. It is not convienient when you travel and cannot pay on that exact date. Fix it!
Staff was VERY helpful! Help was immediately available. God bless them!
Thank You for everything! I was very impressed by the monthly prices and the prices for the materials needed! Convenient location, awesome experience. I definitely recommend U-haul to others.
Dan Dibuo went above and beyond! Nicest guy ever.
Poor handling of the recent snow storm and snow removal.
What a joke, I just had to delete a lot of my comments due to your 200 character limit. Not good!!
Exceeded my low expectations.
My box is AA3453D. I will never use ubox again and will never recommend your service to anyone. I also have not received promised phone calls to follow up my initial problems with my ubox last month.
Very friendly and helpful staff.
For an inner city facility, the facility provides considerable ease for the customer. Staffing had a pleasant sense of urgency and were polite.
I was granted an extra day to move out by the manager Xavier since 2 days before the elevator was out of service. Thank smoothly. Thank You for the good service
Staff was always helpful. Would have been nice to be open a little later during weeknights, but otherwise this was a great experience.
Everything went so smoothly! A pleasure for sure!
We were very happy with our U haul storage experience.
The staff could have been a little bit more friendly and helpful. I was not expecting a split level storage unit and I reserved a floor-level. All that was left was split-level.
Great team of workers. Helpful and courteous.
The staff was great. The only problem was the facility elevator. It was too small and it closed after 30 seconds. It does not sense obstruction as it closed on me numerous times.
The storage was very patient with me an accommodation were fine
The storage was very patient with me an accommodation were fine
customer service was great.!
I was in the old building, which had periodic problems with elevators. Aside from that, the crew was great and very friendly.
the only problem is that I had an issue with the auto-pay. A quick email would have rectified the situation right away, instead, there was no communication until finally getting a late notice.
The elevator was frequently not working. ceiling paint and dirt from walls would fall on my things in storage. Everything was dirty in my storage unit when I moved out. The staff was nice and helpful
Very helpful staff in both Philadelphia,South 12th St. and Paterson, NJ at Market St.
Each time I had to talk to someone at the counter there was a 20 min line. Also I was charged for an extra month 2 days after I checked out. It was and continues to be my worst consumer experience.
I had a long and arduous weekend moving across the country, and it was refreshing to be welcomed here with excellent customer service.
The two guys who came to help me move were exceptional. They were friendly, physically strong and able to take care of the project. And, they did a great job.
the employees park their personal vehicles and store moving vans in the loading dock spaces. infuriating!!
Great staff! Would definitely recommend
Looking for a climate controlled storage facility near Ambler, PA or pittsburgh 15238.
The price increased significantly each year, which contributed to not using the space.
The staff was very friendly and helpful. The facility was clean and bright.
UBox was delivered to shipping facility without being marked for transit. Sat on the lot until, more than a week later, I managed to get in touch with someone who could physically search for it.
Getting hold of someone to schedule delivery was near impossible
I was impressed with the facilities, security and the service. Very happy.
didn`t appreciate the beam that went thru our unit that used valuable storage space weren`t told about
Dan Dibuo and staff were awesome-A+! Some of my boxes got wet at some point on the bottom, and there was a man living in his unit next to mine off and on. He was evicted, but it was still unsettling.
Overall, I am very happy for the experience. I especially like the storage area where you can discard valuable things that you no longer need but will make somebody else very happy
I was very pleased with the service that I got from uhual
University Uhaul was the worst.Between being mischarged multiple times and my boxes sitting for a week. Not compensated for the inconvience or tampering with my personal belongings.
Staff was activly involved to resolve issues
There was no lighting in my unit.
I wish I could have returned the unit when I emptied it, around midnight, rather than having to come all the way back just to return the card and sign out.
Process was excellent start to finish
I just went through a complicated move, and the staff at U-Haul of South Philadelphia were helpful all the way through.
I reserved a unit online and the unit I reserved was not available. I was given a smaller unit that was more expensive per month w/a pillar taking up space. I asked for a discount and was declined.
the manager was great, the rest of the staff was either friendly but unhelpful or rude but knowledgeable. The systems in place seem convoluted and the congestion is ridiculous.
Tried to store couch, it wouldn`t fit. I had to leave it, -$800 couch. The CSR who sold the lock for the unit refunded it. Very disappointing and had to return truck to another location 6 miles away
The place is clean and dry. Seems like a lot of money for a small chunk of space but it`s in the city and convenient.
We stored our furniture and belongings for a month -- the units were clean and convenient. The staff was very helpful. Overall, it was a good experience -- would recommend to anyone!!
I was extremely dissatisfied with the service I received. It took me 4 business days, dozens of phone calls, to get someone at your South Philadelphia location on the line. Unacceptable.
worst run business I`ve ever seen. over a day late incl 3 visits to the store totaling over 5 hrs. will need to talk to upper mgmnt before I pay a dime. your mismanagement cost me money.
I also reserved the unit on like for a 8x11 and when I got there they put me in a 7x9 and said that this was my unit and I had to pay the same price for it as the 8x11. This was unprofessional.
The experience was miserable.
I will never use or recommend uhaul to anybody
Overall a very positive experience.
After booking my U-box 5 days in advance I was told that there were no drivers available to deliver it. So I had to rent a truck, load it myself and drive it to the Ubox.
Staff was super helpful, patient and friendly. Helped select the proper size unit for me.
The store team was very helpful and catered to my needs.
On site personnel were very helpful. Rob in particular.
My main frustration is that it took upwards of 5 phone calls to have my Ubox shipped and the instructions to ship the Ubox are not readily available on any of the paperwork or receipts supplied to me.
I went in on a Saturday and was expecting surly employees after a busy moving day, honestly. Everyone was SO NICE it blew me away and made a stressful thing infinitely easier. Thank you!
My experience was ,overall satisfactory for my needs
Dan is very willing to help me. He is good!
Excellent service, clean well lite facility.
I went to inspect the space they gave me on a Friday morning. I was able to easily switch to another room and moved my things in that afternoon.
Good place. Would use this again if I need to store something
I was very pleased with the staff at the facility and thought the experience was a positive one. I would definitely recommend to my friends and acquaintances.
Dan was very helpful. I am very happy to be renting a storage unit in this convenient facility. Great customer service!
Everything was exceptional. the price was somewhat higher than the competition. I did not have the opportunity to go elsewhere. Overall, I was happy and would recommend to a friend
It was easy. Friendly and convenient.
facility was clean and nice. staff was helpful.
Everyone at the store was very helpful
We have now rented from this facility 2 separate times both times find the staff helpful knowledgeable the facility convenient clean - perfect for our needs. Highly recommend.
Good experience, the only issue was the accessibility and use of the freight elevator.
Only qualm is storage unit monthly prices aren`t prorated. Closed out my unit two days into a new billing cycle and I get none of it back? Lame...
Service was excellent, truck was clean. Only slight annoyance was the elevator to the storage unit required a long wait.
Very good from beginnig to end.
Staff was extremely helpful, friendly, and the process was exceptionally smooth. Thank you!
pricing was fair, was able to pull up to the loading dock to load and unload on several occasions and there weresufficient of dollies.
the lock system was broken off and the door panel was barely attached when I went to unload. Uhaul did not note I was moved out of the box, got a call 2 months later.
I have many remarks about my uhaul experience, NONE of them good. I have never been treated so poorly and got such little value for my dollor!
I would recommend the climate-controlled side, not so much the other side.
I drive by this location often, and the truck parking sometimes makes it difficult to drive on the street and see clearly.
Paid for 24 hr. access --arrived approx 7:45 pm Sat. access card would not alow me access to building.Had to leave load and pay for another day.
I was stunned at the lack of intelligence of the staff in regards to the facility, the guidelines of the facility, the layout of the building, etc.
I really liked the online payment procedure, the security, and the helpful staff. There was always parking. Robert checked me out in about 3 minutes, which was awesome. Thank you Dominic and staff!
Super easy, super fast. Dan was awesome and super helpful.
Had no problems at all. Very convenient and clean.
Except that another using the storage facility stole my handcart. Purchased insurance and filing claim today. Update status as follows.
My original reservation was for a 10`x6` unit but when I came to inspect it, it was clearly smaller and then I found that it was labeled 5`x8`. They switched into a new unit
Staff at this location=excellent, understood customer service.Nothing else good about Ubox.Bolts on Ubox did not fit-couldn`t be secured.Lock didnt fit b/c the closure device was poorly constructed.
After-hours service messed up my reservations twice. Storage units were smaller than advertised. False advertisement.
Staff was very accommodating and happy to meet my needs. Good experience all around!
The ramp to get to the bi-level least expensive units is pretty darn challenging, with a loaded cart. Will there ever be an elevator to access that level? Unit 809.
Staff here were excellent. They were polite, respectful,informative. Customer relations were first class and rare to find these days. We will certainly use the service again. Thank you.
Staff was helpful, the one available elevator did not detract from the move-in.
The staff was always friendly and helpful. They went out of their way to assist me with opening the loading dock door, and even called me after I had moved out to help me close my account.
The people at the desk were fine however, some of the individuals responsible for assisting me when I returned the U-Haul were unprofessional in their demeanor and conversation with colleagues.
You were great! The best customer service and expert staff in the business.
I was most impresssed by the friendliness and professionalism of the staff
Your web site has different hours listed
everything was great and the people were very helpful
Dominic Catalano was very unprofessional when I made him aware that the unit I reserved online was not the size of the unit he sold me. Please contact me for more feedback - firstname.lastname@example.org.
Finest business OF ANY KIND I have dealt in years.Having bad,urgent need for fast service they delivered perfection.Fast friendly fairly priced VERY well managed courteous facitlites were excellent.
I would not recommend this or any U-Haul because of your corporate policy of double-renting a unit. You won`t give me a pro-rated lease but you will re-rent my unit if I leave early.
Everything went smoothly. The person who waited on me was very helpful. Very convenient. I highly recommend.
We were extremely impressed with the facility, the service, and it is very convenient! Recommend without reservation, and thanks so much.
I have always been very satisfied with the customer service at this u-haul location. Helpful, friendly, and willing to meet your needs.
very helpful and friendly staff. unit location was not convenient 2nd floor in older facility. saw a dead roach on the floor.
The staff was very friendly and helpful
Staff were friendly helpful.
Minimal waiting and a very friendly, helpful, attentive staff. Would definitely use their services again and would recommend to anyone needing storage.
Only issue is parking - perhaps finding a better place for uhaul trucks waiting to be leased to park so that people with storage units can more easily park.
I`ve been to location several times in the last month and Dan Dalboa always impresses me with how pleasant and helpful he is to customers - not only with me. I even noticed his name.
They have a good team. The building needs a little maintenance..saw multiple buckets around facility collect water from leaks
The staff were very helpful
Rates are unreasonable and management seriously inconvenienced me by not allowing me to prorate the storage fee for ONE DAY.
Floor boards on 4th floor needs checking and replacement in some places. Otherwise very nice.
The storage manager I forget her name was very friendly and helpful, thanks!
the upper floors in the building where my storage unit is located are not temperature controlled, so it was very warm during the move-in, but otherwise everything else was good
I got roaches from leaving my stuff here.
First walk through the security door was propped open.
Didn`t find a light switch until the last day.
Everyone working there seemed to be trying hard
Freight Elevator was broken. The manager was extremely rude. He made personal comments about customers and refused to fix elevators. Do not recommend this site while this manager is employed there.
The elevator was out of service for some time during our move.
got a call 6 weeks into the rental saying I needed a round lock on my storage unit , my lock purchased at the time of rental was non compliant. what`s up with that?
Very helpful staff - Ryan. Would recommend to a friend.
The elevator situation really holds this facility back. Long wait times, one elevator for whole facility.
Every U-Haul employee I encountered was professional and efficient, and I was very satisfied with the state of the storage facility and my unit. I would absolutely recommend this place to a friend.
I rented a storage area for about eight months, everything went. Then I rented a 17 ft truck, and again smooth sailing.
Very friendly and helpful staff
Staff was very helpful and did there best to accmodate every one as quickly as possible despite heavy volume. Impressive service!
I had a climate controlled unit, although it appears that some of my items were water damaged.
My daughter didn`t make moving arrangements to have a van storage locker ready, we were accomodated. All in all a very good experience - I would happily recommend 12th Street U-Haul in Philly.
the stuff was very friendly and the maintained of the storage was very to compare of others.
Emily was amazing!! Very professional and very kind : thank you Emily, you make it fun to come to u haul!
For the last few months the building did not require a code to get in. Sliding doors were either propped open or opened automatically, so the building did not seem secure.
For the last few months the building did not require a code to get in. Sliding doors were either propped open or opened automatically, so the building did not seem secure.
Very clean, helpful personnel
Place needs a lot of service. Ramp to 6th floor dangerous, very bad design, surprise no one has sued you for lan injury yet.
Office hours are fine but access for storage after 7pm would be preferable.
Unit reserved was unavailable, had to find another, mistakenly charged extra $137 to card and have to wait for reversal now. Not a great start. Staff was mostly civil about it.
Asina, the storage manager, was particularly helpful.
It was great. I always felt safe and that the facility was secure.
Emily helped us set up our account and arrange for the best storage option for our things. She was phenomenal, friendly and knowledgeable.
Excellent experience The personnel are diligent. A very positive experience. The facility is well lit, safe, secure, clean, fully working elevators at ALL times. 5 star rating
Don Dibuo was fantastic--friendly, helpful. Please continue to keep high security--inside and out. Would extend rental indefinitely...as long as management and facilities remain excellent!!!
checking out was easy as well. I thought they did a good job in making the transition easy
it was nice and kept clean and the assistance was good also no complaints from me
Staff are uniformly capable, friendly, and efficient.
rite nice helpful folk`s!
I`m not happy with the ceilings in the unit. Anyone could climb up there easily and remove items from locked units. It`s just chicken wire laid across the top of the 9` ceilings.
For a storage unit in the city it was very accessible and convenient.
Personnel was well informed, helpful and really friendly. The process from beginning to end smooth and simple.
The staff, especially the manager Dominic, were extremely helpful. They showed me a few options and in the end were great in working with me and my schedule.
Doors broken on front of building meant people waiting for hours to unload moving trucks in the one and only unloading area. Pole in unit made it useless
The room had lead paint. The whole building is full of it. We won`t go back.
You need camera on each floor, so you can see people in their storage for safety reason
Very freindly staff...boxes are a bit pricey
The Washington St. U-haul is very helpful even when I`m crabby and stressed out.
Your staff is extremely helpful and friendly!
All of the people at this facility were extremely helpful and friendly!
200 Characters is not enough to express my lack of satisfaction. follow-up with email to email@example.com if you want to know all they ways in which your company disappointed me.
way over priced on storage units. Elevator was extremely slow. Staff was always helpfu