Customer Reviews for U-Haul Moving & Storage of South Towns
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Towns
Price per mile for local move was a little expensive.
Glad I was upstairs when the flood hit.
Great overall experience, most friendly location I've been to.
The employees were great but the truck was a disaster. The door stuck, the battery died was replaced with a used recharged battery and died again and as a result I ran out of time and needed the truck for an extra day, the people moving into my apartment started moving in before I could get everything out and broke my TV.
Rep was very nice and extremely helpfull.
the guy,s on the weekends are the BEST !!!
I was asked to return the truck as soon as I was done even though i had rented the truck for the entire day. 11:30am I returned the truck only for it to be rented back out immediately. I should have received a discount for rushing and providing it for another customer
Heather was pleasant to deal with,
My rental experience was at the West Seneca location. Heather Wagner was the person I dealt with. She was very helpful and made my rental experience easy. The equipment was clean and well maintained. Upon my return they asked me if i had any problems and if every thing went well. I've used u-haul in the past, and in the future they would always be my first choice.
The manager, Heather, was very customer focused. She was extremely helpful and went the extra mile to help me with my problem even though it was not with the West Seneca Office. She deserves recognition for her efforts and commitment to total customer satisfaction.
Your counter staff are always courteous & knowledgeable.
I just really wish there was pick up and drop off of the smaller vehicles (cargo van) in East Aurora.
I recieved excellent service. Truck was ready and waiting when I arrived. We had awful winter weather on the day of my rental and the staff had the truck running and heat on and that was a great detail.
Tires were literally bald. No tread. Got stuck in 2 inches if snow.
I love the service from uhaul. When i picked the van it was running to get warm. Totally appreciated when the temp is 5 degrees.
The van was brand new and drove like a dream. I also appreciate uhaul giving me the best rate based on mileage.
Customer service was friendly and fast. I was checked in about 5 minutes. ??
UBox was adequate for my needs. Would have liked a sturdier back door.
Plywood door seemed a bit rickety.
I used a U-Box for loading possessions for an out-of-state move. The U-Box is the perfect size I needed.
fast and efficient on both drop off and pick up. Perfect!
VERY smooth experince
having to return vehicle with 5/8s tank of gas was more than a little off-putting though
The guy who put on the tow trailer was very rude asking if we paid for the service to put the car on the trailer. We wouldn't of asked for help, if we were told we had to pay extra for the service. It was never told to us that putting the car on the tow was an a la carte service.
Yes this location is great
Dont rent in gowanda locationi got screwd over there my trailer was not there sat am as reserverd had to go to OP ny 100 miles out of my way and put me 2 hrs behind schedule not a good start to my weekend !
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
All worked out just fine.
I was planning on doing a 1 way rental from a Rochester location. Luckily I called to find out that instead of the 5x8 trailer that I ordered they planned to rent me a 6x12 for the same cost. The cost was not the issue, the 6x12 is significantly larger and heavier and was way more trailer than I needed or wanted. I was very unhappy that this switch was being made without me even knowing. The difference between those trailers is too big to change them out without telling the customer.
The staff was very helpful in making a storage unit available and letting me check the truck in there also I had another location on the original contract. I was also told that the original facility might not have been open two days before Christmas.
Went very smoothly and top notch costumer service. Will definitely use U-Haul again.
The associate who checked us in was wonderful. He had great customer service skills and was very knowledgable about the entire process.
Very professional staff, great price. Will rent again for sure!
The young man that handled our rental was excellent and very professional. He explained everything real well. When we returned the truck he was there to check us in and there were no surprises. Great Job UHAUL
Everything was excellent!!
The manager at that location far exceed my Expectations!!! Hats off to her
Great costumer experience
Everything was very professional, couldn't be better.
This truck continues to have problems with the parking brake alarm sounding while underway. In addition, the ABS light came on at times during the drive. Conditions were cold and snowy.
The store manager was very efficient , gave a clear explanation of the rental aggreement and had our van running and warmed up when we came to get it. It was a cold morning and we really appreciated that. Felt nicely cared for!
Trailer had mulch residue in it. The lady in the shop (evidently the manager) was very helpful.
They shipped my u box out quick and easy.
The cigarette smoke smell in a van with only 13,000 miles was over powering.
improve your estimates of how much the whole .deal will cost. We went from $235.00 to a final bill of $342.00. I do not think you will ever get any more money from us.
We could not get the truck back that afternoon (before your closing time) and was told, if we had it back at 7 AM we would still be ok. And NO we did not save $103.00 as your statement said!!!!
First, I made the reservation over the phone for a truck, trailer hitch, & furniture dolly. The woman who I spoke to, didn't ask any questions about the type of car I would be attaching to the trailer. When i went to pick up the equipment, I was informed the trailer hd been stolen so I was redirected to another UHaul location to pick p one there. I was charged a higher price for the furniture dolly than previously told. At the 2nd location, I was told that in order for me to use the trailer i requested, I would have to have the drive shaft disassembled on my car after discovering that the original office did not properly charge me when I paid for everything. This was a miitary move and my final one as I am retiring from the Army. It was a major inconvenience to locate an auto transporter as this is now what i needed for my move. For several hours I hate to wait for one to be located and once found, I would be sent to another city to pick it up. A woman called me from that location in Angola, NY to inform me that she didn't think that the transporter they had would fit my vehicle (Chrysler 300). She was very obnoxious and rude. I was told at the time of pickup,the truck had 3/4 tank of gas & needed that same amount at turn in. Little did I know, the woman who told me this at the counter, marked 7/8 tank on the paperwork. I had to fill up the truck in order for the guy at the turn in location to accept it. What was suppose to be a smooth transition, turned out to be a nightmare and major hassle. I would not recommend anyone to use the Orchard Park Uhaul as I was totally disappointed and truly believe the incompetence of the employees cotributed greatly to such an awful experience. I will surely let all of my military friends and associates know not to use this facility for any future moves.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
My original phone contact gave false information. Store Manager excellent.
It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
Professional, friendly and timely. Much better than the receiving end of my shipping.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
I was promised ground floor storage but there wasn`t any open. The first storage bin offered had oil in it. Employee Ryan was unhelpful. Was not happy I had to buy a lock.
There was a cust unloading, and I knew this cust was over his head. When I asked the following week, your desk person told me he helped him unload, and worked a pay-forgive deal. Anyone can call me.
The units don`t have lights inside and are hard to cart your belongings to.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.
the manager forgot to remove my name after I did clean up the storage on june 23rd.
The service was great and i hope that the new manager will maintain the facility`s good reputation.
Would have appreciated a light in the storage unit but over-all very positive experience and helpful staff. Thanks for everything.
Carolin who works there , she has a wonderful attitude and she is very thoughtful person and is eager to help with our needs... she did a superb job... ok thanks..... Betty McGough