Customer Reviews for U-Haul Moving & Storage of South Towns
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Towns
Keep doing what you're doing I was impressed how I was treated I felt more like a family member than a customer THANK U
At the time I was picking up my vehicle, the store was really busy. Unfortunately there was only one person working in the store. He did the best he could under the circumstances.
Everything went extremely smooth at the rental center... Thank you for making it easy.
This was my third and probably final experience with Uhaul. All different locations. I asked for a truck at 8am. I was told they would work as close that as possible. They sent me an email confirming 12pm. Fine, that was okay. I then called 15 minutes before, and was told my reservation was 2:15pm. Until I proved with my confirmation email that this was incorrect, the representative admitted they were wrong. Because of this, I lost 3 people who were going to help us move because our local football team was playing at 4:25pm that day, and they were not missing the game. We also ended up moving much of our stuff in the dark. They gave me a $50 refund, when I believe we deserved an entire refund. Absolutely ridiculous. I have already reached out to a contact at corporate, and if this issue is not resolved in a more approriate manner, all I can say is, your business will not thrive or grow. When in your building, 3 other customers were dealing with similar issues. This is bad.
The staff at the orchard park location was very professional, efficient and attentive.
I was billed over 90 miles in error. It was corrected after contacting customer service.
All the staff were very friendly and efficient. Great experience. Matthew is a great manager.
Excellent service! Fast, efficient, friendly staff. Made moving so much easier!! Thank you!
I have nothing but good things to say about the location. My experience with the U- Haul company itself, however, was dreadful. I will never rent a vehicle from U-Haul again. I originally reserved (online) a 17' truck from a location about 10 minutes from my former home. I called U-Haul and requested to pick it up at 830a. I received a phone call from U-Haul the day prior to my move, notifying me that the only truck available was a 15', (smaller than what I needed) at noon (3 hours later than I was moving), a half hour away from the home I was moving from- which, coincidentally, was 5 minutes away from the home I moved to! So, not only was it extremely inconvenient for me to drive a half hour to get the truck, drive a half hour back to my former home, and then another half hour to my new home, my move was extremely difficult because my belongings did not all fit in the smaller truck. And, I had to inconvenience the help I had arranged because my move was delayed 4 hours. I have rented from U-Haul 4 times in the past, and have never had a problem before. Because of this last experience, I am beyond disappointed with U-Haul, and would not even recommend U-Haul to my worst enemy. U-Haul made my move much more stressful than it needed to be.
I booked my reservation for a location close to my apartment at 7am, I had friends and family ready to move everything in the morning; u haul never contacted me until day of that a truck was not available for my preferred location; it wasn't until 3pm and 30 min away that I could have picked up the truck ! By that time I had no friends available to help move!
Was checked in fast smooth the van I rented was clean ran well and when I found I needed to extend my rental for another week no problem. I rent from a van at lest three times a year to move antiques and will continue renting with this company as long as continue the same service. Thank you susan
Your management decision to move my pickup location without my approval from 5 min away to 30 min away was very poor. I was given 2 conflicting reasons for the change. Only the concern given by Jason Woronicki and the very friendly staff at West Seneca saved the day.
THE REP WHO HELPED ME BOOK MY RENTAL DID NOT KNOW WHAT HE WAS DOING. WHEN I WENT TO PICK THE RENTAL A DIFFERENT REP HAD TO FIX EVERYTHING.
My only complaint is that the employee did not tell me when the truck had to be returned. Im used to it being 24hrs so I returned it late. They really should inform customers of this.
When I picked up my trailer it was raining. The servie attendant was reluctant to go outside and help me hook up the trailer to my hitch. When he accompanied me, he mostly watched. He never checked my work. It later fell off. He didn't seem to care too much.
Attendant was very courteous and knowledgeable.
Always receive quick & professional service.
Only reason I rated location poor is that it was over 25 miles from my house and I could get the 26th footer transfered to a closer location to me.
Also, I received the wrong number of furniture pads (it was noticeable one bag had less than 6 in it). Manager threw in 2 spares but I should have requested a full count of all of them-48 to be sure I got all I was renting. When returning, I only had 47 blankets.
Have all parts available when customer arrives for appointment. When missing part arrives contact the customer. It is almost impossible to contact the local office by phone. When I reached the backup call center it took over 3 days before the local office called back to set up a follow up appointment. Parts taken off during hitch installation were left in the back of the vehicle rather than reinstalled When I arrived for the follow up appointment they could not locate the part they had ordered. Check on parts availability before appointments
Nothing the lady I dealt with was the most caring kind helpful patient person she went way out of her way to help me make sure I had everything I needed. Gave directions to lowes to gas station absolutely the best customer service ever the world needs more ppl like her she seemed to love her job and treated me like I was a long lost friend, I couldn't ask for anything more except for a raise for this young lady she knows her job has great customer service skills and represents your company well & with pride please give her a raise you don't find ppl like her today I loved her so much I gave her a hug goodbye n thanked her over n over for her kindness I wish I remembered her name long hair freckles great smile about 45
The guy was very nice BUT...really the cargo van was stuck in between 2 other vans. I had to ask a maintenance guy to back it out for me. I drive a honda fit. This van was HUGE. Also even if you rent a car the sales guy comes out and says...let me show you where the wipers are the lights how to change the dam radio...really give me the key and have a nice day.......REALLY
Fast, friendly, and accomodating. Will definitelty recommend.
Rented a pick up truck and everything went very smooth! Everyone I dealt with was very kind and helpful! The only issue was when I booked the truck on-line at a closer location and I called that location to verify, only to find out they do not rent trucks there! That was a bit weird to have it offered on-line! But I had a great rental experience at U-Haul and I would definitely rent there again! Thank you!
Communications between depts, especially when changes are made!!! Also, make it clearer what the customer has to do and responsible for when it's their first time.
Pleased with the service and personal service we received, every one very helpful which made our move much easier.
We were 30 minutes late picking up the truck and they allowed us to keep it 30 minutes longer. We appreciate that.
Honesty, NOTHING needs to be improved. I was 2nd or third in line when I arrived, and the staff answered everyone's questions and set them up with trucks/equipment efficiently. The man I worked with was cordial, engaging, and very helpful. I was in and out in under 10 minutes despite being in line, and the staff was excellent. I've worked with u-haul and other companies for rentals in the past and none were this well set up and efficient. Kudos to the staff; they should be recognized for their good work.
Have used this location a couple of times; great service and will not hesitate to use this site again.
The auto dolly did what it was supposed to do I moved my auto without problems
Continue with the drop box for keys. I was not able to get there by 8pm, so this is very helpful.
I was told that my box was going to be delivered on August 26th, but its not coming until Aug 31st which is my first day at my new job.
Super nice helpful people!
Truck had so much cigarette smoke in it I had to drive with the windows down and it still made me sick. No apology or discount was offered.
Based on my experience, nothing.
Improve your reservation system and call center. If I call about a car hauler, and you tell me it's there, it should be there. If I reserve a car hauler and set a time, you should have a car hauler that I reserved, not tell me no. Then when I drop off the dolly (that I had to take in place of the car hauler ) two hours later, after you close, see the car hauler still sitting there. It's unacceptable.
Quick service, U-haul was in great shape!
Van was difficult to drive. The gas pedal and the rubber mat with the engine cover. Had to drive with two feet
Explain how to adjust mirror's.
The register process online was somewhat repetitive (asking for same info multiple times) but other than that my rental experience was good & drop off was quick & convenient
Horrible experience. Staff were clueless, couldn`t get anything right. No lights or blown lights, floor uneven making it hard to move anything heavy, also description of unit completely wrong
The staff were very friendly, accommodating and helpful
Areaso of concern:
1) location indicated that they had a hitch available for my car. When I went to have it installed,it turned out to be defective. The mechanic indicated that he had noticed it was defective on a prior installation but failed to take it out of stock.
2) hitch ball was flipped around by the staff to make the trailer level. Staff did not install a lock washer on the nut. The nut and trailer ball became loose during the trip and could have caused significant damage and injury had I not discovered the problem. Nate in Newton Iowa saved the day but was not impressed with the job done in orchard park.
3) orchard park did however get the hitch installed and took some money off for my inconvenience.
4) as a customer dealing with a local office, it was very frustrating trying to contact them as they would not answer their phone and it was always routed to your call center. Call center was not informed of the issue and could not provide updates.
I had made reservation two weeks in advance with an upgrade a week in advance- Plenty of notice. First, tried to reserve at a location (Carbelas Olean Rd) near my move but was moved to this location (Southtowns). When paying for mileage this can add up. If this location doesn't have vehicles it should not be an option. Arrived at 10am sharp and there was no vehicle. No email, no call. After 20mins/30mins everything worked out - but there was a lot of unnecessary aggravation and re planning.
Very happy with the experience
Great people and service at this location. UHAUL corporate has no respect for the customer, they lie and mislead, offer false guarantees, and don't care that they are screwing the customer to maximize profits.
The orchard park rd loctaion is the best i use them every year for my fair set up and tear down as well as any time i need a uhaul ... I don't go anywhere else they are the best team
The representative was efficient and gave us extra discounts due to gas below the return level.
Just needed to tell us more about what would happen if we went over the miles etc. Otherwise a very good and helpful transaction. Reps made sure we were comfortable in the truck.
very nice place and very friendly staff
The gentleman was very kind.. Again, made things easy.. Thank you
Staff was quick and kind. They even let me drop the trailer off so I could go get gas more easily.
The vehicle I rented did not fit my needs and was a waste of money
online service sucked. my experience was a nightmare
I created a reservation on 7/9 for a truck and car carrier to be picked up at 09:00AM on 8/1. Then I received a text saying my rental would not be available until 3:00PM. (I had arrainged for friends to assist in loading) I called and spoke with two ladies who were not at all helpful, claiming I only reserved the truck the night before. On Sat. morning I stopped by to see if it could be picked up early and was told it might be ready by 1:00PM. I came back at 1:00 to find a long line, then after waiting I was told the wiring for the car trailer was broke. I still needed the truck and trailer so I accepted it, as they were going to look for a new wire. The mechanic on-site fixed the break in a few minutes. I aslo found out that the truck had been CHECKED IN ON FRIDAY ANS HAD BEEN SITTING THERE!!!! Yet I couldn't have it until 3:00 ???? This threw out the possibility of loading and driving to VA the same day! I feel that I was held up for a day and still had to pay for it !!!
Had to wait in line and took a while to get truck, but I guess it was just a busy time.
When we went to pick up our 15 foot rentral truck they had not truck the previous person never brought back, you need to have extra trucks for stand by. meanwhile after searching for a period of time, An another truck was brought in . The line was out the door by this time. Disappointed a manger never came out!
if a location doesn't have a vehicle available email them with them locations they are available. Also if one wasn't many would have taken an upgrade and paid for it. I would recommend you provide alternatives and upgrade options instead of just throwing out a location that 20 miles away from the original rental location. More would have appositive response toward UHaul if you did this. I am a CIC guy continued improvement person and this is what should be improvement upon or implemented to increase your viability and favorability. Other wise I had a good experience except for the issues I had above that required me to resolve or cancel.
Customer service is lacking, leaving long lines with sales agents being non-present many times for extended periods. Also, my rental contract did not reflect my online order. I opted for an alternate destination for truck drop-off, which afforded me a reduced rate and additional mileage allowance. The contract did not have the discounted rate and additional mileage allowance listed. The sales rep corrected the rate but not the mileage allowance.
Like I told you before you have to train your folks to be able to use the equipment..... the car carrier in particular, how to strap it down and how to remove the straps when you go to unload
Staff were helpful throughout
When we called it was supposed to be a 9am pick up...could not get till 11am...when we dropped off door to place was open unlocked no one was there...alarm went off
The person who assisted me was very friendly and knowledgeable. The "check out" set up is a bit confusing as customers are not sure where to wait or who will assist them.
I didn't recogize the real size of your trailer. Rented a 4'x7'. I asked the Uhaul rep if the inside dimensions were that and was told yes. That was inaccurate. I almost couldn't fit what I was moving in the bed of the trailer because of this.
I was nervous about not getting my rental truck on time or it would not be there once I sign up online after readings some of the reviews I DO NOT have that experience I have nothing but LOVE from 3120 S Orchard Pk Rd West Seneca, NY 14224. EASY check in was about 5 min if that, which I was not surprised since I love West Seneca. When I came back to returned to turn the truck the lovely lady was waiting for me outside with sweat running into her eyes in mid high 80' hot weather.
My Tip: Book Online or Call in then do your self Check in and Print your confirmation page... Most important be on time for your reservation!!!
The elder man behind the counter was the only worker, also has not received proper training on how to navigate through the computer system, causing a huge line.
The suspension and steering on the 15 footer they gave me need tightening up. It's a rattletrap.
We were pretty disappointed in the experience with UHAUL overall. I rented from one location online, was transferred to another location 20 miles away after completing the reservation. When we got to the new location to pick up our trailer, they could not find the reservation & really did not seem to have a handle on what seemed like a simple task. When we finally got our trailer we decided to inspect it on our own to find that the roll up door was broken. Come to find out the trailer was "out of service", thankfully WE checked it. Upon return I pulled up into the "return lane" & unhooked the trailer. I waited for several minutes as the sign said to wait for an associate. An associate never arrived so I went inside and surprisingly "could not find my reservation and asked if I brought it back to the wrong location". After some investigative work on their part they figured out that I was at the correct location. After they asked me to bring it around to the side lot & park it...... I would think that would be handled by UHAUL... I get around to the side where I assume they want it and wait for the associate once again.. The associate asked me to move my vehicle once again as I was blocking a UHAUL EMPLOYEE from backing out in a UHAUL truck... In frustration I took the trailer off of my truck obtained my receipt and left....
When I book at a location online I would assume in this day and age that your system is smart enough to tell me if there is enough inventory at that location and if not to have ME pick a location that has inventory available. There seems to be a lack of training and simple people skills at this location in particular. I have to park the trailer for you when you have a designated return lane!? I thought this was a unique experience to me until I had spoke with a friend that had a VERY similar experience that same day with UHAUL, not sure what location.
Product (5x8 trailer) worked well for our use but the frustration and runaround definitely not worth a return visit.
The wait times were to long both when I arrived (I waited about 15 minutes & when i returned the truck I had to wait over a half an hour)
I also feel I was mis-lead. When I rented the truck I rented it for $19.99 per day & when I left I had to pay over a $100.00
No one ever informed me that I'd be charged $.99 per mile.
That is ridiculous that information as important as that is with held from your customers
Left a part for an antique car in the truck cab. Repeated calls, but never got an answer if found. Everyone I talked to, hadn't heard of the problem, but said they would look and get back to me. I never heard back from any of them.
dropped off after hours and the system was easy to use
U-Haul corporate dropped the ball.
I reserved online a 5x8 closed trailer 30 days prior to pick-up through the U-Haul site for pick-up at the Walden St, Fort Erie, Canada location. This location is approximately 35 miles from home and across the Peace Bridge connecting USA and Canada.
30 days prior Reserved a 5x8 closed trailer online
1 week prior Called the U-Haul, Walden St location in Fort Erie and spoke to Bob to verify that a trailer was available. Bob said all is well, he has plenty of trailers available for use.
2 days prior Called Bob at U-Haul in Fort Erie several times to verify pick up and left messages without a return call
1 hour prior Bob from U-Haul leaves a message that there are no trailers available and I should call the 1-800 U-Haul # to get resolved.
I could not believe what I was hearing, after all the prep work to verify if the trailer was available. I was on the phone for 1.5 hours speaking to 2 different customer service representatives trying to find a 5x8 trailer for that evening. The first rep from Alabama was sending me approx 75 miles away and the second rep rescheduled me for a pick-up the next morning only about 3 miles from Walden St, Fort Erie. This location was on Dufferin St, Fort Erie and they opened at 8:30 AM the next morning. That was acceptable however loading and start of our travels would be delayed a few hours since we wanted to leave around 8 AM the next day. I arrived at 8:10 AM in Fort Erie to find that U-Haul upgraded me to a larger trailer. This trailer was too large for my vehicle to safely tow. The local U-Haul representative Jamie was so helpful and put me in touch with Shirley from scheduling, she found a 5x8 trailer only about 10 miles from home in West Seneca, NY. Thanks to Jamie, Shirley and the people at West Seneca we loaded and started our 7 hour journey to West Virginia about 4.5 hours later than we had planned.
Because of this delay we encountered rush hour traffic coupled with construction and this delayed us another 3 hours. Therefore our 7 hour journey took 10 hours in addition to the delay in the morning of 4.5 hours. U-Haul this is not the first time anyone has rented a 5x8 trailer before. Except for a few conscientious people at U-Haul I am completely dissatisfied with the entire rental process.
Orchard Park and West Seneca people were very
helpful and took great care of boxes. People were very helpful
Thank you Stacey and Matt
I had called the phone number more than 5times only to be answered by call center and never getting any answers to the question I had.Was told I one time Ihad reached thepick up location.I asked for Matthew the man who wrote me up only to be told he was on other line,I than asked to speak to manager I was told he was out in the lot.I left my phone number and was told Matt would call me back.As I write this it's been 3days and still no call back.I like to speak to the location I am dealing with not a call center.As for the run around I feel I have gotten I will more likely not use U Haul in the future.
It would be better to be able to contact the site directly when calling. I found it very frustrating to be redirected when i needed to have someone at the west seneca store actually look in an ubox for my missing dining room chair. I was told that they would be emailed and would contact me. This has not happened and i havent been able to drive to the location. I can't call either because i dont get that store when i call.
We found out we were moving a week before hand so I made the uhaul reservation right away. The day before my reservation I got a phone call telling me there was no truck for me to rent. The lady that called me was very rude! She wasn't even trying to help me to figure out what could be done for us. Everything I asked was one word answers. She told me the only way I could have a truck was if I moved my moving day! This was the only time we could move since my boyfriend and I work and he would be leaving for 3 weeks the next weekend so it was not possible for me to move my moving date. I ended up hanging up with her and called back. This time I got a different women who immediately apologized for not having the truck I needed. She did everything she could to try and find something for me. She looked at every location within a 40 miles radius. She ended up finding one at a privately owned location where we had to pick up and drop off only there. At this point I didn't care that I had to drive over 200 miles. She helped us out and gave us a discount on the price per mile. I can't even tell you how much nicer and more personable this women was compared to the first women who called me. After I had talked with the first one I was ready to call corporate. But the one that will most likely not use uhaul every again is the fact that I got a call the day before my move telling me there was no truck for me. I should have been called when I made the reservation, I shouldn't have to run around trying to figure out your mistake while I'm on my way into work. Either get more trucks or don't take more reservations then the amount of trucks available.
Best Uhaul location we have ever used. Effort not to make customers wait in line.
Delt with with a rude and very unhelpful customer service representative at the call center. Stopped at this location and the associate was kind, very helpful and a pleasure to deal with. She resolved my issues and made me happy customer.
Terrible service. Long wait every time I`m in store. Manager threw a hissy fit when customer questioned him. Took 3 days to get a trailer I ordered. Only reason I`m still using uhaul is its cheap.
Whereas my specific experience with the Orchard Park location this past rental was excellent, the U-Haul computer system needs to be tweeked and allow it to become more flexible.
Drove to u-haul site to pick up rental truck on Wed. 7-1-15 only to be told by store representative that his rental truck was stolen & they don't have a rental for me at this location. My new reservation was at another u-haul site which in rush hour traffic took me 1/2 hour out of my way. Truck that I was given, 15" rental, had very load exhaust and exhaust fumes for the entire drive. This was probably my worst experience with u-haul. I find it hard to believe this truck passes emissions tests or inspection. I would have thought the extra mileage charged should have been waved/compensated due to not being informed by phone about the "stolen truck" episode which was no fault of mine.
Disgusted over recent rental.
the 800 number is awful awful, it needs to be fixed I asked to speak to a supervisor but was told none were available but one would call me back but never did, still waiting. I will never use your 800 number again, please have a supervisor call me 313-204-1333
There was a lack of communication from the original reservation. When the reservation was made the drop off location was set as one place and then when the vehicle was picked up they changed the drop off location but did not account for the extra miles and gas that would be necessary.
Ensure that all personnel are trained to welcome customers. I stood in line behind a walk-in customer who took 15 minutes to make up his mind, while two U-Haul employees stood by and watched the boss take care of him.
The boss had me checked in and out the door in 4 minutes once it was my turn. (I had a reservation).
Thanks for asking.
The truck sounded like it was going to stop running at any moment. The driver's armrest was broken. The dolly and furniture blankets in the back were opened as if someone else had used them. It just didn't seem like you were prepared for us that morning.
It is always extremely busy and only ever 1 person working so your waiting forever....and we needed a lg size truck to move and only a 10ft was available..the girl said there isnt alot of lg trucks so they go fast. The 10ft truck we had leaked water BAD and soaked alot of my furniture and it had no ramp. The girl gave us a 25 dollar discount but whats that when the truck was horrible!
This is a busy location with customers waiting. It might be useful to review return procedures and key drop info to reassure customers of correct procedures. No big deal but it is the little things that make a huge difference in the Big Picture.
The wait time ....3 workers in the store and only 1 can wait on you... My reservation was for 1:00 - not 1:20 but then 24 hrs later it had to be back at 1 not 1:20.. Not right Uhaul - plus you rent a truck at a certain store and try to call them and you can't get a hold of anyone at the store - you get a call center ogelp
Dropped off equipment after hours, so no contact with personnel. Overall, a very positive experience using U-Haul!
It took way longer than it should have to get the trailer. I completed the online check in and I still took almost 30 mins to hook up. The person working was very slow.
Appreciate the kind smile and the efficiency thank you
Facility was clean, vehicles,well maintained and new. U haul employee was very slow and when moving and on a schedule it can be quite a burden.
Everyone was very friendly knowledgeable whenever I inquired about anything.
Should prorate storage space or at least let customers know that you do not prorate
I`m always happy with the staff and service at this location. Thank you for being awesome! :
Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.
I needed an extra ubox and uhaul got it for me on a sunday. I wad very impressed with their efforts.
This facility is one of the best and I have used uhaul since 1987.
The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.
Glad I was upstairs when the flood hit.
UBox was adequate for my needs. Would have liked a sturdier back door.
Plywood door seemed a bit rickety.
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
They shipped my u box out quick and easy.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
My original phone contact gave false information. Store Manager excellent.
It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
Professional, friendly and timely. Much better than the receiving end of my shipping.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
I was promised ground floor storage but there wasn`t any open. The first storage bin offered had oil in it. Employee Ryan was unhelpful. Was not happy I had to buy a lock.
There was a cust unloading, and I knew this cust was over his head. When I asked the following week, your desk person told me he helped him unload, and worked a pay-forgive deal. Anyone can call me.
The units don`t have lights inside and are hard to cart your belongings to.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.
the manager forgot to remove my name after I did clean up the storage on june 23rd.
The service was great and i hope that the new manager will maintain the facility`s good reputation.
Would have appreciated a light in the storage unit but over-all very positive experience and helpful staff. Thanks for everything.
Carolin who works there , she has a wonderful attitude and she is very thoughtful person and is eager to help with our needs... she did a superb job... ok thanks..... Betty McGough