Customer Reviews for U-Haul Moving & Storage of South Towns
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Towns
In order to avoid a busy summer season, we scheduled our hitch/wiring harness installation on our new truck in February. Now it's time to hook up the camper and go on vacation, and we have no electric brakes! After calling 4 times to try and get an appt, we never received any word back. They have an "answering service". Our only alternative was to go on-line and Chat to get help. We called an 800 and were disconnected after being put on hold for a very long time. When we called back, the person answering the phone mysteriously knew all about our contract and informed us that there were no openings for service for another 3 weeks (!) because "We're actually overbooked". Then when I explained that we only get to go on vacation once a year in early July and asked who else could service us, he said it's the same everywhere. 3 weeks is the earliest we can be seen. I told him that I needed to know who could help us clean up this mess so we can go on vacation and his reply: "Isn't that nice that you get to go on vacation? I refuse to speak to someone who is being rude. Click". I did not raise my voice and I did not use any profanity. He did not have an answer for me, and needed to end our call and that's the method he chose to get off the hook. This is terrible Customer Service. I placed a complaint with the BBB.
Don't change a thing!!! Keep on doing what you're doing...
Great U-Haul TEAM!!!!!