Customer Reviews for U-Haul Moving & Storage of South Towns
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Towns
There was a lack of communication from the original reservation. When the reservation was made the drop off location was set as one place and then when the vehicle was picked up they changed the drop off location but did not account for the extra miles and gas that would be necessary.
Ensure that all personnel are trained to welcome customers. I stood in line behind a walk-in customer who took 15 minutes to make up his mind, while two U-Haul employees stood by and watched the boss take care of him.
The boss had me checked in and out the door in 4 minutes once it was my turn. (I had a reservation).
Thanks for asking.
The truck sounded like it was going to stop running at any moment. The driver's armrest was broken. The dolly and furniture blankets in the back were opened as if someone else had used them. It just didn't seem like you were prepared for us that morning.
It is always extremely busy and only ever 1 person working so your waiting forever....and we needed a lg size truck to move and only a 10ft was available..the girl said there isnt alot of lg trucks so they go fast. The 10ft truck we had leaked water BAD and soaked alot of my furniture and it had no ramp. The girl gave us a 25 dollar discount but whats that when the truck was horrible!
This is a busy location with customers waiting. It might be useful to review return procedures and key drop info to reassure customers of correct procedures. No big deal but it is the little things that make a huge difference in the Big Picture.
The wait time ....3 workers in the store and only 1 can wait on you... My reservation was for 1:00 - not 1:20 but then 24 hrs later it had to be back at 1 not 1:20.. Not right Uhaul - plus you rent a truck at a certain store and try to call them and you can't get a hold of anyone at the store - you get a call center ogelp
Dropped off equipment after hours, so no contact with personnel. Overall, a very positive experience using U-Haul!
It took way longer than it should have to get the trailer. I completed the online check in and I still took almost 30 mins to hook up. The person working was very slow.
Appreciate the kind smile and the efficiency thank you
The original trailer that was to be rented still had lots of debris in it from the previous renter. Dave allowed me to take a different trailer that was more suitable with no questions asked. Well done Dave. Thank you.
My first U-Haul experience. Excellent!!
When I had rented the van it was unclean I found a pair of scissors and a uhaul tape in the dash compartment. And the worst of all I left the location and the gas was on a quarter tank and the miles where over by six miles. I called them and complained about it she said she spoke to someone at the service desk and they'll call me back, but no one called.
There was only one man working when I picked up the vehicle. He was running around like crazy trying to help everyone but the wait was still 15min. I rented a pickup truck and a car trailer. When I got the car on the trailer, I noticed one of the straps had been damaged and torn previously and was too short now to use. Thankfully I brought my own. My suggestion is to be better staffed during peak hours of the day and to check equipment regularly and replace parts as needed.
Too expensive for a few hours /. Will definitely price shop next time
Advertised 5' x 9' utility trailer is only 52" wide NOT 60" which would be five feet. It is only 4 FEET 4 INCHES wide and this discrepancy caused me an extra trip since I couldnt haul the items I had measured to be 57" wide. I could have done it in one trip but these trailers that state 5 FEET WIDE by 9 FEET LONG are only 52 INCHES WIDE. This wasted a lot of my time and gas and I could have returned it to the rental location the same day, not the next day which cost that location money in theory.
I suggest you put the ACTUAL dimensions on these trailers.
The young man that checked me is ne of the nicest people I have seen in ages, someone who still knows what good customer service is, THANK YOU!
I wish the store opened earlier then 9am on Sunday mornings. Customers need to arrive at the store 30 - 45 minutes prior to the store opening to get a spot in line for a rental, or get there when the store opens at 9am, and still wait 30 - 45 minutes in line, because there are so many people picking up a rental Sunday morning. This week I made the mistake of arriving on Sunday at 9:05 at the store. 13 people were already ahead of me in line. (some of them were groups of 2 in line)... I did not get my rental and drive away until 10am. That's my only comment. The service staff is excellent, just over whelmed on Sunday morning.
I agreed to put gas back to where it started , it was just below full, not directly on full so that is exactly where I filled it to. The pump kept clicking off getting it to the ace I started at, I believe I then got charged for gas. Please check this for me. The young lady who took care of me was extremely busy, working alone, she was polite and did a great job.
Nothing at all! Excellent
Quick check-in and very friendly attendant that took care of my very quickly!
I picked up the trailer and one of the straps was torn and i di dnt notice until i was loading the vehicle 200 miles away . I think someone should have inspected the trailer when it was returned last or before it left with me .
Everything was great. Fast, efficient, and friendly service. Easy pick up and drop off of rented equipment.
Facility was clean, vehicles,well maintained and new. U haul employee was very slow and when moving and on a schedule it can be quite a burden.
Front Desk Mgr was a delight to deal with, friendly, knowledgeable, efficient.
This location had so many moving supplies available, such as boxes, bubble wrap, plastic furniture wrap, etc. Personnel was efficient and courteous. Large inventory and easy check-in and check-out; unlike the Hamburg location which is a real joke. (Last winter that place (Hamburg location) had a huge area of solid ice from the vehicles to the door of the business, and neither person there knows what they are doing! Took forever to check-in for the rental.)
Overall was good, just recommend the truck I had get a wheel alignment done. You had to keep the wheel hard left just to keep it straight. Other than that it got the job done. :)
One of the busiest move days of the year and they have one person working. The line was out the door and no one else was scheduled to come in. Ridiculous. It seems that they are always under-staffed. They don't answer the phone; calls go straight to the call center. Guess what - the call center is absolutely terrible. They told me the equipment wasn't available at this location, but it was.
Your Central Call system does NOT work -reserving rentals should be done from the locations as only they have an accurate inventory and can properly make a reservation for equipment that is actually in stock. It is VERY aggravating and leaves a VERY BAD IMPRESSION when a customer makes a reservation on the phone with the Central Reservation operator and then is told at the location that the unit is NOT available! Thank God the attendant went WAY out of his way to get me what I came for....others there also waiting were not as lucky....and angry in a few cases. This location is staffed with good people and helped to REALLY make the difference.
Truck floor Covered in glass
Be clear on what you are signing for. I was charged for extra protection which I did not want.
i was very disapointed for the fact that when i came there to check and make sure i requested a specific bike trailer .....now u all might have just thought that there is no big deal ......welll to me it was .....i asked for a 4x6 trailer......and the gentleman that i talked to said .....quote .....your all set .....well when i came there to get it ......i was givin a 5x9 bike trialer ......which is what i didnt want !!!!!!! and i wasent goin to go into a big deal with it .....and when i got there i checked to make sure it was therer ....and it was ....but there was another guy in front of me and when i went out to get it ....... it was givin to him as far as the 4x6 trailer ......so no i wasent happy with how it went ....... i asked for a 4x6 for a reason .....not for u all to say oh well u get what we give u !!!!!! im not about that .....so yeah ......just thought id let u know ....that when a customer ASKS FOR A SPECIFIC ITEM !!!!! they should get it ....... so its cool ......u wont c me come to u all again .....u wanted input ....and i gave it ......mayb u all should take this as a hint to make customers happy ......... thank u .....jim schultz
Great truck. Very pricey!
It would be preferable if when a customer uses the truck for under a certain number of miles, perhaps 10-20 or less, they were not charged for mileage.
Everyone was very friendly knowledgeable whenever I inquired about anything.
seems like the truck needs to be P.M service. front rotors warped and steering wheel shakes. inside of truck not cleaned.
The only thing I had a problem with was that the truck I rented had a big grease spill that was poorly taken care of and had to cover with plastic and was not. swept out something i'd expect from a company I have known for all my life as very reputable...customer service was great .Otherwise would rent for all our needs again. Store was neet and clean and had everything you could use for the move and storage .Good Work!
Great experience. Won't move again without uHaul
To start off the computer didn't accept my card and it kept freezing so I had to wait about 15 minutes. Then the manger came out and said that the computer wasn't working and saying that the card was declined and it wasn't. So I asked could I pay in cash seeing as the amount was $48 and I was told that I would have to make a $75 deposit , which still baffles me seeing as how the amount jumped from $48 to $75. We ended up getting the money out just to have be assigned a car dolly that didn't have the correct parts to it so we were given another one. When I asked the manager about a discount for the inconvenience he had an attitude and just brushed past it. I would never recommend anyone to this location. The only worker that was present seemed lost in the sauce and the manager didn't make people feel welcome.
The store itself could use some jazzing up! Staff was very helpful.
the truck was dusty inside, dirty outside, and the windows were not very clean, especially the drivers side window. also, the cab smelled like cigars
Very efficient check in. Did not charge for extra miles I put on because I had to travel long rural distances between my pickup site and my move site.
The staff (Matthew and David)was courteous and professional and made the venture palatable.
The shocks and steering seemed alittle worn out. Otherwise, it was a great place to rent a truck.
nothing, the total experience was awesome.
Should prorate storage space or at least let customers know that you do not prorate
I had to wait at the location for 45 minutes before being helped. The employee had to text his manager asking him questions and he took other coming in after me until he got a text back from the manager. The time problem caused me to miss my movers unloading my truck.
The vehicle worked out perfect and the men that helped me in the pick up were professional. I will do it again here next time I need to rent.
I wish you had a set up so you could pay by the hour for trailer rental. Such as the open trailers sizes 4x7 or 5x9 the ones most people use.to move lawn mowers or furniture something they may only need for 2-3 hours. Just a thought.
The u haul representative David Adams was a pleasure to deal with. He was courteous and very knowledge about the truck I was renting. Both ends of the deal were handled by Dave. He was outstanding in every way.
The gas was not where it said it was and I got charged for it.
Wrong address is listed. Drove for half hour looking. Reserv was for 0.5 miles from my home. This location 20 plus away. Bait and switch. Staff cavalier listening to music in lobby as I rented.
Nice big lot, friendly staff, always has the equipment I need.
The reservation process was a disaster. I made the reservation on line and received no confirmation. When I finally called to get some form of confirmation, one person could find the reservation but couldn't send a confirmation. She transferred me to another person who was supposed to be able to send a confirmation. However, he could not find it and said even if he could, he could not send a confirmation. Finally, with a second call, I found someone who could do both. The on-line reservation process needs attention.
The office staff was extremely courteous helpful and informative would highly recommend this location to anyone looking to move!
I`m always happy with the staff and service at this location. Thank you for being awesome! :
My drop off was after hours so there were no personnel or facility to interact with.
the inside of this cargo van smelled really bad - it smelled like animal urine. The cargo floor was not swept out.
Nice, friendly staff. Quick service. Thank you. :)
Storage area flooded- some furniture, boxes, etc. covered in mildew. Manager did nothing but refer us to U-Haul`s insurance. Staff friendly - not fully helpful with problem of flooding.
I needed an extra ubox and uhaul got it for me on a sunday. I wad very impressed with their efforts.
The truck was clean but the right side of the truck bed leaked water during a rain storm. However, my original reservation was messed up and I had to go to two U-Haul sites to obtain a truck. The place in West Seneca was very helpful and went out of their way to ensure I had a vehicle.
Only issue I noticed was the smell of smoke in cabin
everything was great. as far as i`m concerened there is nothing you could do to improve your service i received there. thank you for a good experience.
trk wore out.steering all over road.constant steering adjustment required.
I reserved a 26 foot truck from this location to pick up. I went to UHaul and picked up the truck on the date that was scheduled and I assumed I was being given the 26 foot truck that I reserved. After bringing the truck home and starting to load it, a friend of my husband came over to help and pointed out that the truck was a 17ft truck rather than a 26 ft truck that we reserved. Again, I just assumed I was being given what I ordered when I picked this truck up. As silly as it sounds, I have never ordered or driven a large truck before so I didn't even think about the truck not being the size I ordered. We called Uhaul within 1-2 hours of picking up the truck and explained the situation as was told a manager would contact me back within a 1/2 hour. We waited and did not receive a call back. I called 2 hours later and requested another call still and was told the manager just left for the day and I would get a call first thing Monday morning. I did not get a call Monday morning. I then called UHaul again in the early afternoon of Monday and was told someone would contact me this same day. Well it is now Tuesday and I have still not received a phone call. This move that we did was a temporary move to a temporary location and we will be needed a rental truck again in a few months to complete our move. I will not use Uhaul again and all the gentleman that helped myself and my husband move will also not being using UHaul in the future. This is terrible service. When I call 3 times and am told someone will call me same day and days later I still have not received a call, this is completely unacceptable. Especially being we had to make several more trips than anticipated, as the truck we actually received was 9ft smaller than we reserved. It appears on my invoice there may have been a partial credit given to us. However, regardless of the credit, the customer service point is that I requested to actually speak to someone and no one has contacted me back.
Abs, radiator AND break lights came on. There was a 1/4 tank of gas. Trying to get a hold if someone took getting transferred to road side assistance for no reason
I rented a 5'x9' open trailer - installation was slow as there was only one person working and the trailer ball screw down was seized from sitting under snow all winter _ it was rusted down _ the trailer had several 1/4 inch slices in one of the tire sidewall -I didn't check it before I left but looked it over when I got home so I took it back and exchanged it, they replaced it quickly, I asked them to check the tire air pressure which they did and I thought everything was fine - however, the trailer kept bouncing around at regular speed - I checked the tires - there were 2 differently rated (both trailer) tires on each side = one was 65 PSI and the other was 35 PSI - the 35 PSI tire as over inflated by 30 PSI !!! - when I decreased it to where it was SUPPOSED to be - the bouncing ceased.
I explained what happened upon return of the trailer so that it could be remedied.
The truck and equipment performed very well.... nd the staff were very plesant
first off I ordered a 17ft truck. Got there the Internet was down. No one knew what was going on. They didn't have a 17ft truck so I got stuck with a 14 ft truck. I was told I would be billed for .59 cents a mile. But seeing today I was billed .79. When I started driving the driver side mirror was turned all the way too the truck had to pop out while driving.Very disappointed
The staff was very helpful when we returned the vehicle.
Broken truck. Poorly maintained car dollies. How hard is it to put some oil on the ratchets?! Honestly, for what they charge you to rent this equipment it should be better maintained.
The 26' truck we received was broken - totally shot transmission. Found this out after loading 3/4 of our house into the truck and just because the mechanic happened to be at this location when we returned to pick up the car dollies. The staff on hand was useless and, for lack of a better word, stupid. Only deal with the manager if possible.
Paid $19.99 for a small truck and by the time it was done it cost me $67 for less than 3 hours of rental time going 47 miles total.
79 cents a mile?????
I'll look somewhere else next time!
Stacy was on duty when I picked up the truck and she truly deserves an A+
Woman at counter when we picked up was very pleasant ,talked like we had know each other forever,sent my mom to drop truck off,she said gentleman was very nice and pleasant,both people made this move very smooth...will go there again
I appreciate UHaul finding me a truck on short notice. the staff at the pick up location was very friendly and profesdional. The dashboard, cup holders, and ashtray needed to be cleaned. The dashboard was dusty, the cup holders had dried spills in them, and the ashtray had ashes. The windshield wipers need to be replaced, as the rubber must have hardened. They make a loud noise while wiping. Lastly, the cargo lights do not work.
There was a problem with the electrical for the trailer lights on the vehicle I was set up to rent out and management offered me a different operational trailer which worked out great. Thanks for taking care of the concern so professionally and painlessly.
Everything was great and as expected.
It took over an hour to pickup a 6x12 covered trailer. We went through 4 trailers before they found one with operable taillights. The managers initial attitude was it didn't matter that the lights didn't work. Not an acceptable answer for a trailer that was traveling 500 miles. Once on the road the trailer tracked well and we had no problems. In the future trailers should be checked for operable lights before the customer is scheduled to arrive.
This facility is one of the best and I have used uhaul since 1987.
The manager here is tops at courteous prompt customer service always friendly helpful and upbeat! 4th time for me using this particular facility kudos
Scheduling and customer service over the phone was absolutely horrible. Beyond rude and extremely unhelpful as well as told me mis information. It was an awful experience. This was not the store location it was ridiculous customer service that I had to call to discuss my order. I will probably never use Uhaul again
Quick and easy check-in. Location was easy to access.
They were very nice and pleasant, if it wasn't for your company's failure with my reservation, I would have been pleased.
Smelled of smoke in truck. I should of received a discount
GM Matt is great as well as other employees I dealt with. Best U Haul location I've done business with.
Seemed to be a smooth move.
I rented a trailer. It had three feet of snow in it that I had to shovel out myself. Then when I returned it and asked for help to take it off my truck they told me to just do the best I can. Terrible service.
It was a bit far from my home but the rental experience and the equipment were excellent.
Convenient location...helpful people. The van I requested was ready when I arrived and when I dropped it off I was out of there in no time. I would use this location again.
Courteous, fast and well-run facility. In and out no problem to dropoff the auto transport I rented from VA.
I was not happy that after calling about the hook up and being told it was the 7 blade round connector that I arrived to find the 4 blade flat connector.
I had an adapter for that style at home and did not bring it because it was attached to my snowmobile trailer. Rather than having a loaner I had to purchase this connector for $15.
Your sales people should know your product as opposed to saying yes that is the right one and then being a case of renter beware !
Needed more help inside. One guy running around taking care of myself and others
Horrible experience. I will never use uhaul again!!
I DID NOT get the right truck so I was forced to take an extra trip and put almost 30 extra miles on the truck.
The girl who initially took care of me was very polite and suggested that I return the truck the next morning to speak with a manager.
I had told him that I reserved a truck with their call center it was supposed to be a 20 foot truck. And I had called 4 times after to confirm it was a 20 foot truck and they all said yes.
When he looked it up he said no it was a 15 foot truck.
He charged me for all the miles have no discount for the inconvience of giving me the wrong truck causing the extra trip so intead of spending 50 dollars on a truck I spent almost 130!!!!
Asked him if there was anything he could do basically said if the paper didn't say it I was shit outta luck.
Said the call center half the people don't speak English was probably their mistake. He didn't want to hear it and couldn't wait to charge my card.
DO NOT GO HERE THEY WILL RIP YOU OFF AND GIVE YOU THE WRONG SIZE TEUCK TO GET MORE MONEY OUT OF YOU!!
HORRIBLE EXPERIENCE AND HORRIBLE CUSTOMER SERVICE BY MANAGEMENT!!
UNLESS MY REVIEW IS ANSWERED OR I AM REIMBURSED I WILL NEVER EVER GO BACK TO UHAUL AND I WILL REFER EVERYONE I KNOW TO NEVER USE UHAUL EITHER!!!!
VERY helpful and friendly. Great team! My car was 'stuck' on the car carrier, most likely something we did when putting it on. The UHAUL guys were great helping us get it off - in the snow and negative temps! Thank you!!
The storage room I rented for over 6 years was well heated and lighted with very easy access anytime I wanted. I was totally satisfied.
Glad I was upstairs when the flood hit.
UBox was adequate for my needs. Would have liked a sturdier back door.
Plywood door seemed a bit rickety.
The lady who greeted us, signed in our truck, and directed us to storage unit was very helpful.
They shipped my u box out quick and easy.
The staff and management were excellent...knowledgeable, courteous and helpful. Dealing with them was a very pleasant experience. Thank you.
Friendly and courteous staff make anything you need an enjoyable experience.
My original phone contact gave false information. Store Manager excellent.
It would be helpful if you would identify the central help desk. Every time this happened, your people were very polite, but it took more long distance minutes.
received an emailphone call notification after I personally found out they were here had been for 3 days. Although to try redeem themselves they let me empty the boxes inside instead of in the rain.
Everyone on the staff there was friendly, helpful and went out of their way to make this easy and affordable.
although we rented storage space for only one month, I would use Uhaul again because of the helpful staff and secure indoor facility..thank-you Deborah Burch
Dorisha Rodriguez was amazing and helped me store my 200 penguins,
Your staff at this facility were very professional
I have some contacts over the storage rental period and received nothing but excellent service. Christian Butler went above and beyond with his service.
was not informed that the storage unit was up 10 steps. no elevator in building. zilch customer service initiative on employees part. won`t be back.
The staff was great and helpfull over all I would use uhaul storage again
Great facility everyone on staff was knowledgable, helpful and courteuous units were clean and easily accessible would use them again if needed!
They were very helpful and the manager was the best
I had a very good experience with uhaul storage.
Professional, friendly and timely. Much better than the receiving end of my shipping.
I was and still am very pleased with the service i recieved
Usually only one employee had to wait to get access, nails and screws on ground in back parking area, should have easyer access
The staff-excellent customer service. 1st month free-no strings attached
-wonderful plan-saved me hundreds of $$ plus great fees on truck rental. Definitely will let others know about your services!
Everything was fine except no padlock was with the ubox when delivered. Key is being mailed to me.
Staff was very friendly. Would help to have elevator to 2nd floor like other places.
Staff helpful and kind after a very long road trip.
I was always impressed by the staff at this U-Haul location. I would recommend this facility to anyone.
Ryan@the u-haul is a great asset to you business. He was helpful,caringand helped in evry aspect of our move. thanks again Ryan
Just forget we were ever there!!!~
The staff was always so helpful. I have been a customer for almost 4 years. I had to relocate my unit b/c I was paying too much. I found another facility that is charging me $46 for a nice size unit.
I was promised ground floor storage but there wasn`t any open. The first storage bin offered had oil in it. Employee Ryan was unhelpful. Was not happy I had to buy a lock.
There was a cust unloading, and I knew this cust was over his head. When I asked the following week, your desk person told me he helped him unload, and worked a pay-forgive deal. Anyone can call me.
The units don`t have lights inside and are hard to cart your belongings to.
The two U-Haul rep`s at different times that waited on me were helpful and understanding of my requirements. I set up a storage room rental and will be setting up a truck rental for next month.
the manager forgot to remove my name after I did clean up the storage on june 23rd.
The service was great and i hope that the new manager will maintain the facility`s good reputation.
Would have appreciated a light in the storage unit but over-all very positive experience and helpful staff. Thanks for everything.
Carolin who works there , she has a wonderful attitude and she is very thoughtful person and is eager to help with our needs... she did a superb job... ok thanks..... Betty McGough