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Paul KCustomer Reviews for U-Haul Moving & Storage of St Cloud
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy drop off.
Patrick TThe agent who helped connect and disconnect was amazing. Great customer service, and even in the rain he disconnected the trailer for me because it was very cold. I appreciate the service and this location is very fast.
Kristin DJessie was awesome! She really knows what she is doing and is very knowledgeable. I would definitely use this service again. Thank you!
Chris TMy storage unit was broken into and my stuff was stolen. The staff were very rude to me when I was trying to figure out what happened and what to do from that point on. My storage unit door was damaged and the manager took my lock off and left it so any one could get into my unit. When I asked her about it she said there’s nothing else she can do. I called corporate and they offered me a new unit so I could have my things secure, I’d never rent from Uhaul again nor recommend it.
Alison T | Overall ExperienceI have nothing to complain about this location
Rebecca HThe man that helped me reserve the trailer was wonderful - great costumer service. He checked to make sure the wiring worked on my vehicle, he made sure I had necessary towing parts and explained the process of picking up the trailer. The women at pickup were also fabulous - excellent costumer service. The woman who hooked up the trailer also explained everything and did a great job of teaching me how to hook/unhook the trailer as this was the first time I’ve pulled a trailer.
Chanda LWe worked with Jessie and Daniel A and they both had excellent customer service and were friendly and patient answering all our questions.
LYNN HThe truck was very noisy on the road
Dennis vClean your trucks and remove the empty beer cans. Make sure your trucrks are road worthy.
chad cA pick up is advertised for $19.95 but when it’s time to settle up we had to pay close to $60 to use a pickup for about an hour and maybe 15 miles you guys are a total rip off scam lairs
Jean RI feel like the instructions on how to drop off the truck we're somewhat unclear, and could be more detailed. Other than that minor flaw I really enjoyed my experience with U-haul. Will definitely consider using this service again in the future.
Carly DMy future got wet and damaged
starlette c | Overall ExperienceJoe was fantastic. Thank you so much for making this last minute reservation and helping me connect this. I would not have been able to do it without him!
Kristin DEverything was great although I think my husband who drove it would have preferred something other than AM radio. Very clean and staff was very helpful and friendly!
Diane DHelpful staff, easy pick-up and return. Equipment worked well.
Al KThe staff was very friendly and polite. Only wish that Uhaul had a slightly tiered usage allowance as we only needed the car hauler for about 2 hrs to move our son's car from his apt to across town to the dealer service dept. 2-4 hr vs 24 hrs might have offered a slightly cheaper expense.
Duane MJessie and her entire team were very professional and helpful in providing us with the guidance we needed. Thank you!!
Perry K | Overall ExperienceJoe and Daniel are very help and go above and beyond to help custmer service is a 5 star
Lori HI have moved out of storage
Jeanette b | Overall ExperienceStaff were very helpful and polite. Equipment was ready on time and the whole experience was positive.
Perry KThe man who helped me was thorough and friendly
Lewis LVery friendly customer service. People are very good and nice. It's great to see such service still now days.
Brenda DGreat help
Todd GTruck cab smelled like weed and the truck had a bad shake over 35 mph that was worse when loaded. Felt like an out of balance tire. Staff wàs great.
Clint AFriendly personnel
Karell SI think it is poor customer service when you make us use our phone to check the vehicle over before leaving and then send us the receipt in a format that we cannot enlarge to see exactly what it says.
Junette FThis location is awesome the staff are friendly and helpful.
Erica REverything was great!!!
Julie SWe reserved a one-way truck from Fargo to St. Cloud. The day before our reservation we were told we would have to drive to Whapeton ND to pick up the truck which would have added another hour to our drive. Frustrating that the website accepted our reservation only to change it. We ended up picking up the truck in St. Cloud and driving it both ways which unfortunately added more cost to the move.
Dana GAre you all staff at this location have been extremely friendly customer oriented and seem happy to be doing their job and sharing the resources
John S | First ImpressionsNice ladies and gentlemen at this facility
David H | Overall ExperienceSmile more
KRIS RLove the 1st month unit rental for free
David HHery courteous and helpful. They had a two-wheel cart to unhitch the trailer.
Roger KVery nice gal that helped us😊
Mark TAlways exceptional service !
David LThe place is pretty run down and the truck we rented didn't feel real safe. Glad I was just going a few miles.
Gerald GOne tie down hook missing
Ernest REasy pickup, affordable price, easy drop off. Can't ask for much more then that. Good experience and equipment was clean and well maintained.
Christopher WFull marks.
Richard TImprove moble check out
David LStaff member approached me, so I didn't need to seek anyone out. My App wasn't working, staff quickly handled situation. Was very friendly!
Christopher RI thought everything went very well, from picking up and dropping off and even the online part of it.
Jill HService was great! Person that waited on us was very friendly and helpful!
Bruce WRecently prices have increased so much and people are unable to pay high prices. Also gate is not working properly and that is why I had to move during operations.
Ali A | Overall ExperienceWhen you think $100/mo, you imagine a big storage unit. Nope! You get a unit smaller than a walk-in closet!!
Cassidy M | First ImpressionsI tell everyone to get a unit from Uhaul.
fay m | First ImpressionsThings changed, and I didn’t need a storage unit. But the guy was very friendly regardless.
Mary S | Overall ExperienceStaff was great once again- I was very pleased and impressed.
Kyanah E | First ImpressionsGreat to have needed your facility!
Susan W | Overall ExperienceI will continue to you them
starlette c | First ImpressionsVery great service all the way around!
Kimberly T | Overall ExperienceThe only issue was seeing every row plowed out and getting to the last row, where my locker was, and it was only partially plowed and snow still half up the storage door because they stopped plowing right before my locker. I came back the next day and it wasn’t much better. In the year or two I had it I made 3 wasted trips because I couldn’t get at it. Other then that it’s very nice place.
Debra C | Overall ExperienceVery helpful, dealt with my concerns right away. Staff so very pleasant & knowledge.
KATHY W | Overall ExperienceGood St Cloud location. Ample space. Well maintained. Friendly, understanding, helpful staff!
Jim K | First ImpressionsBeen is the BEST!! :)
Jenna E | First ImpressionsI’m not moving out of my storage yet I haven’t move in it . I pay for two months and will be moving in on 09/24/22. With another two months payment . Thank you
allison t | Overall ExperienceThe staff went above and beyond to assist me with everything that I needed . Will always come back to the U-Haul when I need to.
LuCretia B | Overall ExperienceMy family and I have used them on several occasions we always have the same experience polite people and clean facility. Best place to do business with.
allison t | First ImpressionsWay overpriced!
Ryan C | Overall ExperienceEveryone helped tremendously and Thank you!
Kimberly T | First ImpressionsVery Satisfied
Cynthia B | Overall ExperienceWe had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!! I would recommend this location as the ONE OF CHOICE!!!! THANK YOU! Mike for training them well!!
Diane B | Overall ExperienceBen and Andrew were great and kind. The u-haul Google page has the wrong hours
logan t | First ImpressionsMichael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.
CATHY C | Overall ExperienceGood
XAFIER M | First ImpressionsI love this place..
CONNIE W | First ImpressionsVery helpull staff. Made moving easier
Chad V | Overall ExperienceA little expensive and harder to get into a smaller more affordable unit.
CONSTANCE H | Overall ExperienceBen was always helpful,courteous and professional.
SUSAN M | Overall ExperienceCeilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.
Daniel B | Overall ExperienceI was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it
AHMED B | Overall ExperienceWell managed, great customer service!
David C | Overall ExperienceI have been a customer here for over 10 years I have been treated with the upmost honor
Annette B | Overall ExperienceFrom the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!
David C | First ImpressionsStaff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.
Rhonda C | First ImpressionsWe had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don’t use this one specifically. I have used other Uhaul’s storage and they were much better.
Lucius B | Overall ExperienceWas misinformed on the availability of storage, even after had a confirmed reservation.
Daniel S | First ImpressionsIt was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.
jennifer y | First ImpressionsStorage locker was clean and easy to access. 24 hour access with swipe card a definite plus.
Hugh G | Overall ExperienceFour plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn’t work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been “broken into” they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don’t call that number. Only one item in my storage shed was broken, ultimately didn’t care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn’t do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won’t recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.
bryan m | Overall ExperienceThe door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier
chris g | Overall ExperienceGreat explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.
antuan b | First ImpressionsA little too expensive for storage in the area, but overall a good experience
Clarence C | Overall ExperienceOther than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!
Kimberly S | Overall ExperienceShould have a pin number to the gate as well as the card. The card can be easily demagnatized.
Clarence C | First ImpressionsMike the manager is awesome
tim k | Overall ExperienceUsed the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.
WILLIAM H | Overall ExperienceThank you for making my move easy
clarensia d | First ImpressionsThe guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.
mila h | Overall ExperienceVery accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.
Michele A | Overall ExperienceThey were very professional and very helpful.
Kim W | First ImpressionsVery well managed facility .
david d | Overall ExperienceThe staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.
William Z | Overall ExperienceI didn't have to pay a deposit of buy a lock.
Eric G | Overall ExperienceMy only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!
DANIEL G | Overall ExperienceWhile the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.
Brian J | First ImpressionsStaff was kind and responsive.
jacob c | First ImpressionsGreat knowledgeable and helpful staff!!!
Pierre L | Overall ExperienceWell done.
Patrick B | Overall ExperienceThe store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!
michael h | Overall ExperienceVery helpful and quick!
Anita S | First Impressions.
Andrew L | Overall ExperienceThis location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.
ALEXANDRA R | Overall ExperienceEveryone did a good job. Thank you.
Alma M | First ImpressionsThe storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.
Robert B | Overall ExperienceMike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.
ARNOLD H | Overall ExperienceMy rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice
Nancy K | Overall ExperienceFriendly, helpful staff. Took care of every need and answered all questions.
Robert B | First ImpressionsEmily was polite , professional & efficient.
Patrick B | First ImpressionsU-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!
Michael B | Overall ExperienceThe only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.
Shawn S | Overall ExperienceManagement is superior to competition.
tom a | Overall ExperienceThey are all very helpful, I would recommend to all I know.
Nancy K | First ImpressionsI really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached
edwin w | Overall ExperienceMike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!
Jody K | Overall ExperienceThe employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.
edwin w | First ImpressionsService was friendly but staff wasn’t very knowledgeable.
Amylia C | First ImpressionsThey were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.
Eric S | Overall ExperienceConvenient location and hours.
Jean S | Overall ExperienceEveryone was helpful and kind
david c | First Impressionsit worked well
Russell M | Overall ExperienceIt would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo
Elizabeth L | Overall ExperienceFriendly service and fair pricing.
Heather R | ReservationThe trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location
Lesley F | ReservationThe staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!
Shawn S | ReservationA excellent service
AUGUSTUS O | Overall ExperienceVery professional staff and helped out when needed
Richard A | Overall ExperienceJust have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.
Caroline C | Overall ExperienceWe stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.
brianna V | Overall ExperienceI felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine
Sue G | Overall ExperienceYour online communication was excellent. Billing notices and all.
Patrick K | Overall ExperienceThe Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.
Thomas K | Overall ExperienceStaff was freindly
MOHAMUD U | Overall ExperienceI’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!
mary c | Overall ExperienceMike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.
elizabeth t | Overall Experience