Customer Reviews for U-Haul Moving & Storage of Stratford Sq
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Stratford Sq
My son & I went to pick up the truck on a very warm day; please put some kind of fan in the office, there was no air flow in the office at a all, I would of hated to be that young man working in that office, but he had a great sense of humor.
Everyone was professional and accommodating. Thanks!
Dropped off my truck and was on my way home in 5 minutes - amazing.
service was excellent. The staff was very helpful and friendly
I was called once and left a msg to pick up my truck at 8am at the UHaul at Mr Kwik on 699 Washington in Naperville. I called the number back given in the msg to use if I had any questions. We went over location, time, etc. When I got there, driven by a friend who had to get to work - there was no truck! The young man there was not friendly and was arguing with me that "THEY" never called to confirm my truck. I don't have any ideas how UHAUL runs their business, so I had no idea what he was talking about Meanwhile, I had movers waiting for me back at my home. I had to stand there and call the 877 number who had called me to confirm my order. They wanted to send me far away, somewhere totally unfamiliar to me to pick up my truck. Finally after being on hold she asked if I could go to Hanover Park. Even though it was far from where we were, I knew where it was. So my friend was put out, spending hours more than she and I had anticipated. It was very disappointing and caused me more anxiey in what was already a very anxiety ridden time, as moving tends to be. When I arrived at Hanover Park (besides the hidden loc w/no signs!) the man there was nice and friendly and excellent at his job.
The rates were great, the truck was clean and the service was great not to mention packing supplies were not overly priced.
The truck needs a lot of maintenance. The steering was very sloppy and so trying to keep it in my lane in Chicago traffic was interesting. But the breaks were good so I would give it a 10 on the breaks and 3 on the steering . But I would think that I will just get a computer auto email back and nothing will be done the steering. So renters you are taking your life in your own hands. .
Overall service was good, but the wheel alignment was off a few degrees, and I would also recommend getting a loading dolly with a bigger base.
This was not my original pickup location because I should have gotten my rental at different location which lost its support from Uhaul. So bad start but good recovery with this location but they did not have the 10 foot truck I ordered but had a van. Not very professional from Uhaul I have to say.
Had my truck ready, when I was running late for drop off they worked with me, so no problems, worked out great! System works!
Very pleased with the experience.
I had a great experience because of the associates. They were polite, helpful, and informative.
Make sure you don't have raining running on my furniture.
Great location, excellent service and clean, reliable vehicle. This place had it all.
The manager of the store, is excellent. He has strong customer service skills and is very understanding with rentals/followup.
The store location has no after hours onsite parking. This is a problem and the reason the store is receiving a below average rating,
The personnel are excellent, the location needs a better strategy for after hours parking options. Or, it needs to communicate up front that after hours parking will not be available for the customers car.
When we picked the truck up, there was snow in the roof and it made deiving lt more difficult than necesary as the snow would fall when breaking.
Steve was a great help to my disastrous situation and made it more tolerable
Be up front about the costs picked up thinking a hundred bucks tops drop off and all these fees pop up 154 dollars for 49 miles and and a 30 dollar fuel penalty I rented from budget a bunch of times usually put on a 120 miles 88 dollars I will never rent from u haul again not personally or for work and we rent a lot of vans
I waited an hour for someone to open. The employee never showed and Manger showed up an hour later. I was told I would be given a 50.00 credit, not sure if that would happen. We will see. There were lines of cars waiting for someone to show up and open. 9am is open time and manager showed up at 10am. People were very upset.
I originally made a reservation at 25W319 Lake St
Roselle, IL which is the wrong address for A Car Lot 6N509 Virginia Rd Roselle, IL 60172 once I arrived I was told the equipment was unavailable and to go to 4n275 84th Crt Hanover Park, IL to pick up the equipment. Once I arrived I ask if I could drop off the equipment at another location closer to my house the gentlemen said, "No, that trailer is mine."
The man at this facility had absolutely no problem helping me move my tool box, very good guy.
property got rusted in strorage, was not told of possible leak in storage ben
I loved how I was treated there the peoples that works there are the most friendly people ever
I loved how I was treated there the peoples that works there are the most friendly people ever
Site manager was very helpful!
Facility is well kept. Agent was helpful despite being busy with other customers. I was quite pleased with this location`s service.
there is a need for water at that facility/soda michane
Is close to town, promices are well kept with knoledgeable personnel. prices are considerably lower than other similar bussiness.
From the time I walked in the door until the time I walked out I experienced nothing but rude attitude filled individuals. Customer service is not a priority there needs to be some training done
Was able to get the unit I needed unit with a very short notice, staff was very helpful.
work long hours would like access at later times
We paid all charges in advance and informed manager Shelby our move out date but she didn`t close my account. And keep sending bills very poor customer service.
I do have a complaint but it is with the truck.
Found the people very helpful - especially for a novice
My unit was completely frozen with ice covering the entire road. The staff seemed disturbed when I asked if they could salt around the unit so I wouldn`t slip moving items I or our.
Shelbe was very helpful and efficient throughout the whole process. Would highly recommend this facility to anyone.
The overall experience was excellent! Thank you!
Everything was very good and easy access when needed
We had a great experience and Nick Peterson was very friendly and helpful.
the young lady that attended was very polite and informative.
Other Uhaul trucks always in the way, and front gate side door always left open which ANYONE can just walk into the storage facility. But move in and check out was a breeze and staff was friendly.
I will tell every person I know never to use U-Haul again.
Key never worked in gate even during hours. Workers never answered call button. Always felt rushed when needed something and like I was an inconvenience.
Other than the rate increase I had no issues with this storage facility. All the staff is always friendly and happy.
Friendly helpful staff. Very polite and accommodating.
staff needs to be trained better as well as learing how to offer better customer service
Really helpful and knowledgeable staff. Very much appreciated.
Everyone was very helpful
I used a storage unit for one month and when I went to pick up my things to move into my apartment my mattress and boxspring were soaked from rain. The mattress began to develop mold.
I was glad to be informed that my car hitch was not well attached at the location from which I came as I will hold them responsible.
Very expensive, but it was close by.
We had U-haul for almost 5 years, in that 5 years 4 of the years we couldn`t get into our unit since the spring was broken but we kept continued to pay.
Great staff. Very accommodating and friendly.
Shelbe Kuder gave us problems. She is a terrible manager, rude, unorganized, and mean to her workers. I`ve heard from an employee at the location that she leaves without clocking out.
Your services to us were exactly what we needed and wanted! I would not hesitate to use your services again! Thank you :
We have been customers for nearly 8 yrs. We were treated with zero respect in our last transaction and will NEVER return.
Good manager, fine storage, but Uhaul can be a frustrating company. Also - rat dung and ants in our storage unit.
Overall a decent facility. Just seemed a little old. I do like the staff. They are helpful.
Not bad. We will see whether or not my stuff gets damaged.
UHaul Hanover Park IL customer service is excellent esp. Shelbe Kuder, who is always helpful and going out of her way doing extra mile to make sure the customers needs are being met.
Shelbe Kuder was very helpful and informative with everything from start to finish.
Excellent overall experience.
I wouldn`t change a thing.
I wouldn`t change a thing.
Ryan was very helpful. Great service at this location. I highly recommend it.
Storage unit was accessible and during convenient hours. Never had a problem.
2nd time changing rooms in 2 days. But very pleased with this unit. Staff was friendly and actually showed me to this unit. Unike night before.
Came in on moving day, office was closing at current time. No1 showed me 2 room or helped w/ the doorlock. Room was small w/ no light. Had to come back to change rooms.
Ryan the manager was very helpful. He is a great employee for UHaul.
UHAUL manager on site was very helpful and took care of me immediately
The guy that helped us was extremely nice, which was good after a stressful move. We appreciate that and that`s why we choose Uhaul every time we do this.
Very friendly and helpful staff!
Hours of the facility were limited . sometimes you have to load or move at night, otherwise, i enjoyed having my items store there.. thank you
Employee was courteous but the manager was rude to me and the employees. Making rude comments and degrading an employee right in front of me and other customers.
The guys that work at this location are wonderful. They were very helpful and kind. I will recommend this place to everyone!
excellence service well maintenance.
The facility seems secure and staff was nice and helpful.
The light bulb was burned out on initial renting of storage fb000. I moved in the space in the dark. The employee never offered another storage or an upgrade. The staff was friendly.
the ice in the winter was a problem, had to chip out my storage unit several times over the last 3 years. some waterdamage on my stuff occurred, but not enough to claim..
I have the worst exepreince ever, and will not recommend you U-Haul to anyone.
Took 1 hour to get a storage locker- I had to wait until the trucks rental people were taken care of. Lockers were rusty and had rodent traps in them.
Someone is always around everytime I need help.
Great Ryan was very helpful and knowledgable
My experience with UHaul was very pleasant and I would definately recommend them to friends and family.
Ryan was very friendly and helpful.
I would like to thank the staff for staying late to process my rental truck back in.
This is the second time I have used Uhaul to move. Long wait times, not a helpful staff. I would not use or recommend Uhaul to anyone.
employees helpful. the security could be a little better maintained. one fence has fallen over and is not providing security.
I have UStoreIt+Uhaul storage location. UStoreIT more secure, your facility has rental office withn the same lot gate open all day. Even guy running place says the security gate gets stuck sometimes.
After checking out of my storage unit I continued to receive past due email notices for about three weeks. I had to call three times before the emails stopped.
The ONE employee was overwhelmed with responsibilities. My res was not in the computer. Luckily they had a unit or my belonging would be sitting on the side of the street with no place to go!
Great staff made it very easy!
I think the 10x10 advertised doesn`t hold what it says so we had to upgrade for extra : It`s a good facility though :
It seemd to take a long time, but the gentleman who helped was very attentive and professional.