Customer Reviews for U-Haul Moving & Storage of Stratford Sq
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Stratford Sq
I made my reservation almost two weeks in advance and received an email confirmation stating the truck was available at 2pm. I called in to the number on my email confirmation and requested to change my pick up time to 9am and they said that was fine I would have to bring it back on the next day by 4am. I received an email confirmation for this time with no other communication. Two weeks later on my move day I received a call at 7:49am from Shelby asking if I still wanted the truck because they had me down for 7am-2pm. When I explained that my email confirmation is for 9am-4am the next day the rep got an attitude and said if I can't have the truck back by 2pm she won't give it to me and blamed the error on the person I spoke to. I asked her well why does that mean I will lose my reservation because of a company error? She said she would call me right back and didn't so I called her and she tried to apologize because it's not the first time there was a reservation mix up with this person and offered a $50 credit. I had to call extra people to try to help me move and we weren't able to get the truck back by 2pm. Shelby didn't explain the situation to the next shift so when I called to explain we weren't going to make it by 2pm Steve the rep in the store demanded that we be there by 2:30pm. When I explained what happened he said "Well now I am going to lose a reservation!" Which is what the rep Shelby said that morning to me as well. They made it clear that if my reservation would have been lost it would not have mattered the afternoon one was more important. I have used Uhaul for over 15 years and this is by far the most horrible experience. They didn't even want to offer the $50 credit since it was after 2pm and we ended up taking several trips in our cars just to get the truck back in time. Instead of taking 2 truck trips. I am terribly disappointed in the service and compensation received from that Uhaul facility. I will never recommend them and I feel bad for the people who had to wait for us with the truck. We missed my sickly grandmother's birthday party because we had to move things in our cars. Thanks a lot Uhaul!
Need one office staff to answer phones, questions and place reservations while other staff help customers outside.
Need more available trailers and trucks on site.
Keep doing what your doing
I do have one complaint that I think your organization needs to look at. I needed a 20 foot truck to move 20 feet boards for my deck. What I was given was a 17 foot truck that had 3 extra feet storage area above the cab. I was able to get my lumber home but 3 feet of it was sticking outside the back of the truck which meant I had to secure the lumber down and placed red flags on it required by law. I was not prepared for this as I told the reservation person what I needed the truck for and told him I needed 20 feet. This caused me more time and a little anxiety only to get a very insincere "sorry" from the lady who was on duty and she disclaimed it wasn't her fault. I really feel Uhaul needs to reconsider what it calls a 20 foot truck as it is very miss leading.
Thank you. Customer service was great, easy pick up and drop off.
The staff here is great. Helpful and friendly.
Tell costumer about insurance when quoting price
Great customer service by Shelby!
The customer service I received was excellent.
The young girl at this location was very helpful. Great employee conduct.
I do have a complaint but it is with the truck.
Found the people very helpful - especially for a novice
Shelbe was very helpful getting the rental set up.
Nothing. This is a great location, great service, and great manager
The young student that was working when we returned our truck was extremely efficient with our return of unused boxes. The other gentleman had no idea of how to process the return and i suspect we would still be there tonight while he figured it out. Kudos, to your summer help.(young man going to Eastern Illinois university. Sorry we didn't get his name.
Excellent, no complaints. Very easy and quick service
The nature of the location - a self-storage facility - makes it kind of cumbersome for picking up and dropping off a trailer. Everything else was fine.
The man who helped me, although nice, was extremely inefficient, talked too much and did not manage his time well at all!
Let the customer know that the truck has been pulled to the front and is ready for them. I walked around a while and went back inside waiting for the truck. Finally, they said my truck was outside and ready to go.
It had been sitting there with the truck running all that time.
Friendly and courteous staff.
If you rented the truck and brought it back early I think you should give out some type of discount for the next rental. Maybe 5-10% discount for the the next time. Just a suggestion. Thanks
Shelbey was very efficient in handling my rental.
excellent customer service
My unit was completely frozen with ice covering the entire road. The staff seemed disturbed when I asked if they could salt around the unit so I wouldn`t slip moving items I or our.
It was just what was said. I was very happy. I have rented many times from this location and will continue to do the same going forward.
Pointer with gas pump icon on the gas gauge confused me and I thought I was approaching empty. I put in 20 gallons of gas (1/2 tank) and when I got in the truck that gauge indicated it was full. I over-filled. I was more than 1/4 tabk over. There should be the abilty to get a rebate/credit if I can show my receipt.
Do not charge for doly use please.
Have longer hours on Saturdays
Needed a truck at the last minute, called, they had a truck. Reserved it the person taking my call was polite, helpful and thorough. I'm terrible with names, but the young lady was very helpful. Told me for even faster service check in online. Great experience and reasonable prices!!
Extremely easy to rent from this location. Employees are professional and helpful. I always recommend this location for rental.
I had a Thursday, morning rental. The rental process was completed very quickly. The manager onsite was very helpful and professional. My rental experience was great. Thank you
nothing to complain about, everything went well
Shelbe excellent and would definitely utilize again,
The employees were understanding and flexible with our needs for this move. Great service. I would simply suggest to every location to have spare keys on site.
Everything was prepared and ready to go. Parking outside is kind of tricky, but not a huge deal. Would use again.
Have the trucks ready on top. My truck was over 30 minutes late and caused us to have to return the truck the next morning when it opened which was highly inconvenient.
Counter person made the check in and check out (especially after a hard, hot day of moving someone) very easy. She made my day.
As a drop off for U-haul, this is one of the few that does not attempt to fleece you. I've had several others attempt to add charges on the back end. Nothing like that here.
Efficient, knew the equipment and very friendly.
The rental on the website did not explain that when you rent at a late hour(5:15 pm) that the rental equipment needs to be returned the next morning and not the usual 24 hours that all other rental places provide you.
Will not recommend to anyone going forward. People there were good but did not go out of there way in providing a break in the pad rentals which i did not even use.
Everything was perfect. Friendly staff, good equipment, easy check out and check in.
Never got email had to go to location for copy
The pricing was decent and everything was great, just wished we could of left our car there and gone from there to our destination.
Shelbe was very helpful and efficient throughout the whole process. Would highly recommend this facility to anyone.
I didnt get the guy's name but he was very friendly and professional .
Access to the facility is difficult. It appears they need a bigger location.
Our agent, Shelbe, was very knowledgeable and helpful.
The only thing I can come up with, is a larger dumpster for the leftover garbage.
The overall experience was excellent! Thank you!
I booked last minute (late the night before) and was able to get the cargo van I needed. The check-in and check-out was very quick. Very friendly staff. Great experience!
The windshield in the vehicle was not sealed so it leaked in rain. The interior was wet when I picked up the unit. Also, the driver side door did not fully close unless violently pushed from the outside. Those would have the significant problems for a longer haul and/or multiple day rental.
Overall, the location and staff were professional and courteous. I can recommend this location for any future rentals. It is a cut above some other local sites I've rented from.
Everything was very good and easy access when needed
We had a great experience and Nick Peterson was very friendly and helpful.
the young lady that attended was very polite and informative.
Other Uhaul trucks always in the way, and front gate side door always left open which ANYONE can just walk into the storage facility. But move in and check out was a breeze and staff was friendly.
I will tell every person I know never to use U-Haul again.
Key never worked in gate even during hours. Workers never answered call button. Always felt rushed when needed something and like I was an inconvenience.
Other than the rate increase I had no issues with this storage facility. All the staff is always friendly and happy.
Friendly helpful staff. Very polite and accommodating.
staff needs to be trained better as well as learing how to offer better customer service
Really helpful and knowledgeable staff. Very much appreciated.
Everyone was very helpful
I used a storage unit for one month and when I went to pick up my things to move into my apartment my mattress and boxspring were soaked from rain. The mattress began to develop mold.
I was glad to be informed that my car hitch was not well attached at the location from which I came as I will hold them responsible.
Very expensive, but it was close by.
We had U-haul for almost 5 years, in that 5 years 4 of the years we couldn`t get into our unit since the spring was broken but we kept continued to pay.
Great staff. Very accommodating and friendly.
Shelbe Kuder gave us problems. She is a terrible manager, rude, unorganized, and mean to her workers. I`ve heard from an employee at the location that she leaves without clocking out.
Your services to us were exactly what we needed and wanted! I would not hesitate to use your services again! Thank you :
We have been customers for nearly 8 yrs. We were treated with zero respect in our last transaction and will NEVER return.
Good manager, fine storage, but Uhaul can be a frustrating company. Also - rat dung and ants in our storage unit.
Overall a decent facility. Just seemed a little old. I do like the staff. They are helpful.
Not bad. We will see whether or not my stuff gets damaged.
UHaul Hanover Park IL customer service is excellent esp. Shelbe Kuder, who is always helpful and going out of her way doing extra mile to make sure the customers needs are being met.
Shelbe Kuder was very helpful and informative with everything from start to finish.
Excellent overall experience.
I wouldn`t change a thing.
I wouldn`t change a thing.
Ryan was very helpful. Great service at this location. I highly recommend it.
Storage unit was accessible and during convenient hours. Never had a problem.
2nd time changing rooms in 2 days. But very pleased with this unit. Staff was friendly and actually showed me to this unit. Unike night before.
Came in on moving day, office was closing at current time. No1 showed me 2 room or helped w/ the doorlock. Room was small w/ no light. Had to come back to change rooms.
Ryan the manager was very helpful. He is a great employee for UHaul.
UHAUL manager on site was very helpful and took care of me immediately
The guy that helped us was extremely nice, which was good after a stressful move. We appreciate that and that`s why we choose Uhaul every time we do this.
Very friendly and helpful staff!
Hours of the facility were limited . sometimes you have to load or move at night, otherwise, i enjoyed having my items store there.. thank you
Employee was courteous but the manager was rude to me and the employees. Making rude comments and degrading an employee right in front of me and other customers.
The guys that work at this location are wonderful. They were very helpful and kind. I will recommend this place to everyone!
excellence service well maintenance.
The facility seems secure and staff was nice and helpful.
The light bulb was burned out on initial renting of storage fb000. I moved in the space in the dark. The employee never offered another storage or an upgrade. The staff was friendly.
the ice in the winter was a problem, had to chip out my storage unit several times over the last 3 years. some waterdamage on my stuff occurred, but not enough to claim..
I have the worst exepreince ever, and will not recommend you U-Haul to anyone.
Took 1 hour to get a storage locker- I had to wait until the trucks rental people were taken care of. Lockers were rusty and had rodent traps in them.
Someone is always around everytime I need help.
Great Ryan was very helpful and knowledgable
My experience with UHaul was very pleasant and I would definately recommend them to friends and family.
Ryan was very friendly and helpful.
I would like to thank the staff for staying late to process my rental truck back in.
This is the second time I have used Uhaul to move. Long wait times, not a helpful staff. I would not use or recommend Uhaul to anyone.
employees helpful. the security could be a little better maintained. one fence has fallen over and is not providing security.
I have UStoreIt+Uhaul storage location. UStoreIT more secure, your facility has rental office withn the same lot gate open all day. Even guy running place says the security gate gets stuck sometimes.
After checking out of my storage unit I continued to receive past due email notices for about three weeks. I had to call three times before the emails stopped.
The ONE employee was overwhelmed with responsibilities. My res was not in the computer. Luckily they had a unit or my belonging would be sitting on the side of the street with no place to go!
Great staff made it very easy!
I think the 10x10 advertised doesn`t hold what it says so we had to upgrade for extra : It`s a good facility though :
It seemd to take a long time, but the gentleman who helped was very attentive and professional.