Customer Reviews for U-Haul Moving & Storage of Terre Haute
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute
The general manager was very friendly.
the truck we rented was a bit older. may need to be sent to junk yard. otherwise, the guys in the office were fast and excellent.
This location was great and super-helpful. I would go there any time I need a rental. They checked in my equipment very expeditiously, and were happy to rent me another item at the same time. One of the best U-Haul experiences I have had.
Excellent customer service.
I asked to pick up the trailer at the Margaret St location since it is at the end of my street. When I was called to confirm the rental, The caller did not say which location she was confirming. I only found out by asking if it was at Margaret St. I was told it was not. She acted shocked that I would even think that.
Staff exceptional in all areas of service
I called your U-Haul location at 765-483-0294 and was quoted a one-way rate of $159.00. The rate included 250 miles and two-days. The Terre Haute locations internet and phones were down. The manager called someone and then I was charged 179.00. You owe me the difference including tax.
I am a repeat customer. They are always friendly and helpful.
I was very pleased at the cost and with the friendliness of the employees. Awesome job guys and girls. Thank you
more knowledgeable staff, people who can lift more than 50 pds. get energetic people.
The service person Matthew Conley was very helpful and friendly. He explained everything in detail and answered my questions that I had with simple and understandable words. He is the person to see when, you rent. He will work hard to make you rental flow smooth for you.
Nothing. Everything was excellent. Thank you!
Nothing. Experience was perfect.
I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.
Staff was friendly but first truck i picked up had engine issues and i had to return it less than a mile after driving it! It showed an engine error message and would let me drive above 20mph which was dangerous!
MWell maintained equipment and everything went as well as I wanted it to, Can't say about outside being clean because snow was all over it. the windows thawed out but there was 18 inches of snow on the hood and couldn't see till I cleaned it off before I left. No one told me anything how it operated, (wipers, heater, lights etc. They did not even offer me anything to clean the snow off with. The guy said it had been services and but hadn't been cleaned. There were ashes and a couple cigarett buts in ashtray. Overall it was OK and I would recomend it to people. I also got a good deal on the cost. The 10' truck drove very good. thanks
Every time I have used UHaul ,The people at Wabash are great.. I don't see how you could improve anything.Thank you.
the price for the truck is kind of expensive.
Nothing, the experience was wonderful and your staff member Todd was extremely kind and helpful :)
This location is the best in Terre Haute. The staff is knowledgeable, friendly and considerate. The equipment is always clean and ready to go. I highly recommend them.
I was very happy with the customer service from both the employee and the manager. Excellent location.
You agent over charged us by $50.00 +. 7 miles was put on the truck. $5.00 was put back in the truck for gas. You agent charge us $20 more for gas and $ 30?for refueling. I needto talk with one of your managers. Asap.
No issues turning in the truck.
They went over the call of duty by taking care of an agency picking up things from my storage unit.
I thought everything went as smooth as possible.
None, everything was great at this location...as usual. I use this site exclusively.
I rented from them the day before Thanksgiving, returned the truck, and went to the grocery store to buy food for Thanksgiving dinner. I was surprised and very angry that my bank account was in the negative because I had two identical charges on my account that wasn't even for the amount that my bill was for. It is now 1 day later and the issue is not resolved and your customer service was supposed to call me back yesterday and they never did. Uhaul has ruined my Thanksgiving for overcharging my bank account so I cannot spend money I SHOULD STILL HAVE AVAILABLE IN MY ACCOUNT!!! Not only will I NEVER RENT from UHaul again, I will do everything in my power to give the company bad reviews (after all, I won't be eating Thanksgiving dinner today, so I will have time to kill!)
Make sure people really do fill up the gas tank. I drove 15 miles and I had to return it on Full, well when I put the gas in the truck it took 4.8 gallons. I drove 15 miles so either the person before me did not put gas in it or the truck gets really bad gas mileage. I was a little annoyed the I paid $20.00 for 15 miles.
Todd and his staff were professional - made my move easier. Highly recommend this location.
When we arrived to pick up the vehicle, no one was anywhere to be found. We waited a LONG time for someone to come to help us.
lower mileage prices for in town
Needs entrance and exit signs into the drop off area
I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.
location, cost, personel, all great
Other than raising the rates, it fulfilled my needs.
My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.
Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.
Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.
Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.
Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.
Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks
The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.
Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.
Everything was clean and professional.
I really don`t advice any friends to rent story this store , it`s too bad
Matthew was great to work with. He was very helpful in setting up the account.
I loved the experiance. Great u-haul staff and facility.
The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.
The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.
The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.
Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.
The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.
The facility met my expectations.
Staff was very friendly and helpful, and the storage areas were very clean and well maintained.
I like it because the temperature is cool in the storage unit. No worries about heat damage.
So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.
Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.
customer service was awesome!
The staff was very helpful with my needs and worked to get me what I needed.
when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all
every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.
Very good in all aspects.
We were in an out in no time. Nice to have 24hr access soon.
For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all
Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????
The storage unit was dark and dank. All of my stuff molded.
Sat on hold for several hours a day for over a week trying to get box shipped.
Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.
Very efficient worked well.
I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.
Very good place for storage. Very friendly staff.
There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.
The people that worked there were wonderful.
I really liked how it was free with the rental of a 1 way truck really saved us in the end...
I felt that the rental cost was high. Other than that, it is what you would expect for a storage unit.
Our son goes to Rose and we stored his stuff for the summer instead of hauling it home. Everything was just as we left it. Clean and intact. Thanks!
Charged twice for rent. Asked for a refund but never got it. Facility was dirty after three months my furnishings were moldy.
Only issue I have is that I was billed a late fee when you guys were deducting payments from my credit card. Needs to be addressed.
great service will use again great price
The staff was very friendly and helpful. However, your computer system is extremely slow.
The clerk was very helpful. He answered all our questions friendly and politely.He did his job well.
Everyone here is super nice and very helpful. They seemed to always be working to make the facility nicer.
The owner and gentleman that worked there were friendly. Can`t think of any negatives.
Facility did appear well secure but there is no light inside the room. That was a surprise.
Everyone was very nice and the place is in good shape.
Todd gave a storage space within a few hours that I needed it for same day move in.
Thanks for saving my Saturday.
Actual storage unit was a little dirty and there was no lighting in the unit. Other than that it was ok.
Storage facility was clean and generally easy to access.
Staff was friendly, easy transaction to get a unit, and fast service
The hours are very inconvenient and I didn`t like that their was a huge mouse/rat bait trap in my unit.