Todd, the sales person and the lady that worked the desk the day I picked up your truck did a great job. They were very helpful.
As for U haul , I would never recommend you to anyone. On 6-18- 15, I reserved a 26" truck with a man named Steve for 6-24 and 6-25. I was told, no problem, had me down to pick up in Bloomington In. at 8:00am. On the 22 I got a call from your company to verify your reservation for the 24, I said yes and the 25th, at which time she said I could not have it for more than 24hrs, or I could not have the truck. After a long conversation, she said she would have a representative from u had call me that handles "these issues, which they did. He also told me that they had no truck available and I could only have it for 1 day, after being told I could have it for 2. Being as I had to be out of my recently sold home by the 26th, and had people lined up to help, I asked why they could not get another truck from somewhere to this location. I was told there was not another 26ft. truck within a 100 mile radius.
When I got home in Nashville, In that evening, I called you're store in Terre Haute In. much less than 100 mile radius, and was told, again, that indeed there was a 26ft truck available for the time I needed it. I was told I it would be in by 10:00am on the 24 and I could have it two days and even wait and bring it back on Sunday morning if needed.
I arrived on the 24th, 9:45am on the 24 at your store in Terre Haute at 4111 Wabash st. and found out the truck had not yet arrived. At 10:20am, they called to see when it would be returned they found that the person that had the truck was never told it was to be back by 10:00am and they were in Nashville, Tennessee, would be in possibly by 4:pm. Needless to say your main office and 1-800 location are not true to there word. I would never recommend your company, at this point, and will advise others to do the same.
As was stated at the beginning of this, you put your front line people in a terrible position as they have to deal with all your mistakes, Todd and the lady did a great job with what you set them up in. They took from what they had and gave me a 1st truck and a 12 ft trailer. Not what I reserved or wanted, but all that was left.