Customer Reviews for U-Haul Moving & Storage of Terre Haute
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute
Very good and welcoming, I've used them 3 times now and they are great!
Over all they went out of their way to get what I needed. Was a miss understanding about having a 2nd floor n no elevators. .. besides that im vrry please. .. thats to Todd n his staff.
Earlier this year my husband rented a van to get our daughter home from Purdue and the gas line had been cut on the van, so that was a major problem. But this time we had a new van with only 5,000 miles on it and it was awesome and the trip went great. We use this location for our UHaul needs every time. the people are very friendly.
Very friendly and helpful in getting the trailer setup and mounted onto my vehicle.
Odometer was not accurate. It showed 30+ more miles than every one elses vehicles that drove the exact same route.
We were pulled over by INDOT because the plate was unreadable (no ticket, just a verbal warning). We were told to notify Uhaul that they were out of compliance with this issue.
The truck we rented was in ill repair and would never go over 50mph.
We will NEVER NEVER recommend Uhaul for anything again. We are very unsatisfied. Especially after being pulled over by INDOT for being out of COMPLIANCE.
Good as usually. Easy to return equipment.
The location seemed to be very understaffed.
The customer service needs to be improved. When I returned the truck one of the customer service people was helping another customer, four other customers where in line while a second customer service agent sat behind the desk and did admin work for 20 minutes before he decided to help customers. Pretty frustrating when you are in a hurry.
Todd was the best help in the world, if I told anyone to us this facility the only person I would tell them to use is Todd. I couldn't have done my move without Todd. Thank you for his help.
Quick and Friendly, I will go back.
My experience with Uhaul was great. The associate was knowledgable and very genuine.
The 26ft truck I rented was a white knuckle experience. The transmission felt like you were being catapulted every time the auto transmission shifted gears (I'm not kidding), you could turn the steering wheel from 10 to 4 and still be going straight. It cost $315 to drive $430 miles, that's roughly 4miles per gallon. They were trying to charge me an additional $0.99/mile which was insane, yes I'm fully aware if the policies, more aware than the people that work at this location.
Poor rating for vehicle condition, preventative maintenance not only helps prolong the life if the vehicle, it can also save your company from costly insurance claims and ultimately save a life and keep you in business.
We ordered a week in advance. This is an annual event. I received email confirmation and day before got call and scheduled a noon(lunch break) pick up. When date arrived, we went to pick up and no equipment available. We were told to go to a town 1 hour away. This was not time budgeted in our schedule. We attempted to contact customer assistance on the phone. We were disconnected 3 times transferred to 4 people- no one was available to help us. We did this on the location phone. This took >45 min. Our schedule was to pick up during lunch break. My husband finally lost the rest of his work day and drove to Terre Haute where they had problems with the electrical system of the UHaul. Four hours later he came home. Our business lost time and money by using UHaul. In the past Steve's Enterprises have been prepared and ready to help us, they explained this is a corporate issue- we now agree (as we learned attempting to get assistance thru the headquarters of UHaul).We are very disappointed in UHaul and wanted to support local businesses sand Steve's Enterprises have always had friendly and helpful service. We will be looking at competitors or purchasing our own trailer.
The staff was courteous, extremely helpful and informative.
Overbooked, waited over an hour for truck after we were told we couldn't pick up in Brazil, IN. Truck wasn't serviced.I had to add 2 quarts of oil and add antifreeze, parking break light came on during trip to Avon and leaked fluid on driveway...so had to drop it off in Avon even though TH location told us we had to bring back to TH location. Then the key ended up lost even though I am sure I put it in the box. I do appreciate not being charged for the key after all the issues with the truck!
Had to call several locations to get a trailer. Also had to return to same place but I really wanted to drop in Oak Park, Il.
It all worked out great for me, can't think of a thing to make it better. good job.
My husband had worked 10 hours in Indy and arrived to pick up trailer and one was not ready. Had to find one that tail lights worked on then forgot to put blankets purchased in trailer. Called and said credit would be given but... My husband was able to get furniture home without damage but the purpose of my prior arrangements was deflated.
Very nice to deal with and they even saved us money
Todd and other employees went above and beyond
Upon arriving to turn in the vehicle, the office was empty of any personnel. Had to walk around the building to the back by the storage units to find anyone. Not a customer friendly situation.
nothing fancy. did the job that I needed
You have great people working for the company. They went above and beyond what was expected. Specifically fixing my connectors without blinking an eye. Both employees I was assisted by are an asset for you.
My overall experience with UHAUL was VERY POOR and the folks I dealt at each respective location were great! Todd Keene is an ASSET to your Failing Company.
Lack of Attention to Detail & Sense of Urgency are what I experienced with UHAUL in terms of Operations and Customer Service. I will never rent from UHAUL again.
If you truly want to improve then you will offer a military discount, no questions asked.
You will make it clear to the customer that ONE MONTH FREE STORAGE is not a GAURANTEE Nor is it PROMISED that UHAUL will provide equal cubic footage in a storage unit according to the dimensions of the trailer/box truck rented.
ALL BRANCHES SHOULD ACCEPT ALL UHAUL EQUIPMENT. Customer are the fuel for UHAUL.
These folks went out of their way to help me out and make sure I had the best deal possible. I had made a reservation on line, but when I went in and met them in person, they got on the phone ("up the ladder?") and negotiated me a better deal than I was expecting. Everything was friendly, helpful, and efficient.
met all my hopes and expectations.
Excellent service. This is the third time I have used this service. Outstanding assistance from Todd. Thanks for the help .
Missing one item that was reserved.
The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much
They did not have my trailer as guaranteed, but accommodated me with a truck for same price.........was very pleased
The price was the lowest in town and their were no hidden charges. Equipment was in sound condition and manager did everything to give me the best rate.
I've always enjoyed this location. Todd, and Steve before him, are really on top of things!
The inside of the truck leaked water on my belongings during my move.
The drop box did not seem very secure as it was just a hole cut into the garage door.
Rep as service drop off was very helpful and accommodating
My contracted drop off was not this location. Only after I was done with the trailer that Uhaul tried to change my drop off location. I dropped it at the location that was on my contract.
Friendly & helpful staff was appreciated
I rented a 20' truck and was told that they only had 26' trucks. This was not a pleasant change to my order because I was barely comfortable driving the 20' truck on the interstate and the 26' was even more difficult to handle. Then it turns out that the truck should not have been on the road and had damage to the frame that made driving the truck very hard and dangerous.
I had horrible customer service. The first day when I picked up the uhaul everything went smoothly. Other than a lady who had her bill messed up. The second day I learn that I was given the wrong uhaul. They did not wait on me until 30 minutes later after arriving, making me sit in the hot truck and also making me late to work while I was trying to return the box truck. They waited on other people before me. They said I drove more miles than I did. So in turn I had to pay more. Horrible attitude the workers had. I will never again be renting from uhaul.
Everything was great! Very friendly and helpful staff! Thank you!!
This was a first time experience for me. I was impressed with the friendly and professionalism. If you treat all your customers as you treated me, then I don't think you will need to a thing to change or " improve the excellent service that you have. Thank you for providing the right equipment for the task at hand.........
The people working there were very helpful, courteous, and pleasant. Thank you!
I thought the box recycling bin was a wonderful service. I will be bringing in my boxes once I've unpacked.
Excellent assistant in accommodating a flexible move-out date. Would use again!
We initially wanted a 17 ft truck but then had to get a 20 ft truck due to no availability which was ok.Then we found out that a 24 ft truck was assigned to us. Too much truck for what we needed and a $145 fuel bill that could have been less. The 24 ft truck did not want to start on several occasions but finally did at all times. Transmission shifted aweful. The truck road so horrible that the 'gentle ride' on the side of the truck was definitely not the case. To put it blunt, it beat the shit out of us, and we feared our cargo would be damaged along the way. While the young men at the shop were very kind, it would have been nice to be told the truck norms of rough to start and runs very rough.
Your service is outstanding. I recommend nothing at this time.
When you send me an email to let me know that the equipment is at the location, it needs to be there. I showed up and they didn't have the truck. I had to drive 45 minutes to get it.
I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .
"Average" only because I don't have any other rental companies to compare it to. I had no problems. The staff seemed to take care of everything efficiently and answered all of my questions. Plus, they are open on Sundays, which was a huge help!
Need additional counter help
The facility and equipment was clean and well maintained, but the customer service was lousy! I called ahead and reserved a pickup truck for 1 day. When I arrived, I waited over 30 minutes in line while one girl was helping customers and the other guy sat behind the computer ignoring everyone. When I finally get to the counter, I'm told the person had my reservation for a cargo van for 1 hour. I'm thankful that what I had to transport actually fit in the van, or I absolutely would have returned your product immediately, gone somewhere else with good, detail-oriented staff and I would have had my bank immediately stop payment to you! The customer service aspect of this location is deplorable!!
This U Haul location is the best! They are helpful, friendly and go out of their way to help their customers. The owner has traveled to distant locations to pick up a trailer in order to honor my contract. And I know that he has done this for other customers. He has never asked a renter to drive miles and miles to get their own trailer that he rented to them. Thank you to Terre Haute UHaul!!!
Your manager was really good! I had NO problems when I went in to rent a flat bed. My thanks to the manager and his wife that works with him. By the way I also had NO problems when I returned the flat bed also!
I reserved a covered trailer and it was not there when I was supposed to pick it up. They treated me very well and gave me a 10' truck for the same price as the trailer. However, I have been charged twice on my debit card for the same rental. To be resolved on Tues am. hopefully. Friendly and courteous personnel. Very helpful in a stressful situation.
The staff went above & beyond to provide excellent experience for my move; appreciated the great customer service.
The equipment I reserved online was not what was ready for me to pickup and unavailable. I was not contacted prior to my move date to let me know the tow dolly was not there. This cost me an extra $500 and had to hire someone to drive our vehicle at the last minute. This made for a very stressful experience.
put a dolly back on truck for use
Battery died during our move. This wasted our move time plus we lost some of our workers due to time.
I don't remember the name of the associate I dealt with, but he was very helpful and friendly. Very positive experience.
Scheduled to pick trailer up in Clinton, IN. Found out day prior to picking up trailer that the location had been moved to Terre haute, IN. Not happy about that. Staff was friendly and trailer was clean.
The busy road makes it hard to pull in and out of the parking lot.
Great staff. Excellent supply of moving materials.
The windshield was covered with bug guts and the tires needed aired up AND the gasline had been cut some vandals wanting to steal gas and we barely got home!
I was specifically told that the rental was for 2 days. Come to find out that the rental was only for 1 day. Glad that I didn't get charged extra for it but do a better job of checking the terms of the contracts you are describing.
There seems to be much confusion at this location. The people working there do not know anything and have to call the boss for everything, and for some reason the boss is never there. My truck was overbooked and left me without my reserved truck even though I had made a reservation two months in advance.
I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you,
A satisfied customer
Staff exceptional in all areas of service
I am a repeat customer. They are always friendly and helpful.
I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.
They went over the call of duty by taking care of an agency picking up things from my storage unit.
I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.
location, cost, personel, all great
Other than raising the rates, it fulfilled my needs.
My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.
Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.
Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.
Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.
Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.
Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks
The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.
Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.
Everything was clean and professional.
I really don`t advice any friends to rent story this store , it`s too bad
Matthew was great to work with. He was very helpful in setting up the account.
I loved the experiance. Great u-haul staff and facility.
The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.
The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.
The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.
Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.
The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.
The facility met my expectations.
Staff was very friendly and helpful, and the storage areas were very clean and well maintained.
I like it because the temperature is cool in the storage unit. No worries about heat damage.
So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.
Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.
customer service was awesome!
The staff was very helpful with my needs and worked to get me what I needed.
when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all
every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.
Very good in all aspects.
We were in an out in no time. Nice to have 24hr access soon.
For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all
Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????
The storage unit was dark and dank. All of my stuff molded.
Sat on hold for several hours a day for over a week trying to get box shipped.
Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.
Very efficient worked well.
I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.
Very good place for storage. Very friendly staff.
There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.
The people that worked there were wonderful.
I really liked how it was free with the rental of a 1 way truck really saved us in the end...
I felt that the rental cost was high. Other than that, it is what you would expect for a storage unit.
Our son goes to Rose and we stored his stuff for the summer instead of hauling it home. Everything was just as we left it. Clean and intact. Thanks!
Charged twice for rent. Asked for a refund but never got it. Facility was dirty after three months my furnishings were moldy.
Only issue I have is that I was billed a late fee when you guys were deducting payments from my credit card. Needs to be addressed.
great service will use again great price
The staff was very friendly and helpful. However, your computer system is extremely slow.
The clerk was very helpful. He answered all our questions friendly and politely.He did his job well.
Everyone here is super nice and very helpful. They seemed to always be working to make the facility nicer.
The owner and gentleman that worked there were friendly. Can`t think of any negatives.
Facility did appear well secure but there is no light inside the room. That was a surprise.
Everyone was very nice and the place is in good shape.
Todd gave a storage space within a few hours that I needed it for same day move in.
Thanks for saving my Saturday.
Actual storage unit was a little dirty and there was no lighting in the unit. Other than that it was ok.
Storage facility was clean and generally easy to access.
Staff was friendly, easy transaction to get a unit, and fast service
The hours are very inconvenient and I didn`t like that their was a huge mouse/rat bait trap in my unit.