Customer Reviews for U-Haul Moving & Storage of Terre Haute
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Terre Haute
I was promised a vehicle in Danville, IL, not Terre Haute, IN, so I had to drive 60-some miles out of my way (and pay for the gas) to pick up this truck, which was NOT the size I was promised. If I had known all of that, I would have used another company. Your inability to keep your word cost me more money.
I find it frustrating that trailers are not pro-rated. If I only use a trailer for 2 days why do I have to pay for three? That makes no sense.
Helpful and courteous employees. Would definitely rent my next uhaul from that establishment. Thanks.
Try and give more room for trucks to pull in to return equipment. There were multiple trucks just sitting in the return that could have been moved or at least pulled forward a little further.
have employees aware of the specific incremental break-out of expenses for multiple day rentals. It took ajpproximately 1/2 hour to explain the savings on a multiple day rental. the length of time was due to employees not being familiar with how to show the rental charges separate from the mileage charges, and giving the wrong information during the process. Additionally, the CSR on the phone call to initiate the rental (someone who was not in the local area, but a Phone Center CSR) also was not familiar as to how to explain the incremental break-out of expenses, and at one time in the conversation said the rental was only $15 per day (not $19.95 per day).
Alot of confusion due to employees not being familiar with the charges, and then having to explain the charges which were not presented in the same manner as on the contract at the beginning of the rental period.
Nothing can be done, I was treated with much consideration and respect.
Goodness, we were in a panic and your team at this location rose to the challenge. They were calm and patient with my excited attitude. They were even able to take care of my emergency sooner that they thought. Wonderful! Thank you
The checkout process was quick and easy in the morning. Expectations for the rental were clear. I did not have to wait long upon returning the truck to the location in the evening, despite being close to closing time. This was a pleasant experience. Thanks!
When we entered the shop we were not greater with a hello but a look . I received the wrong info from Blackburn tire about my rental ... Then when I dropped it off they said something about scratches which we were no where near anything that would involve a scratch .. The girl that looked at the truck could barely get in it let alone walk around it .
Customer service was poor at this location !
Comments made by uhaul staff at time of pickup were misleading which resulted in an extra-day charge being added to account.
I love this site. They are very helpful and have been great the 3 times I've used them.
All of the staff were super friendly and helpful
Upgrade your computer system for the customer to actually get what they ordered online. We wanted to pick the truck up in one location and had plans in place when we got a call from your scheduling dept in Indianapolis to let us know we had to drive 30 miles out of our way to just pick up the truck. Scheduling then made empty promises to satisfy us for our inconvenience. They never came through but the crew you have working locally in Terre Haute took very good care of us and made sure we were happy customers when we picked up the truck. They are some fantastic employees there and deserve some recognition. As for the scheduling crew in Indianapolis they really should be working with the local offices to ensure they can accommodate a customer before making any promises.
When I arrived there was 2 people in front of me. There was one person behind the counter taking care of customers. 45 minutes later when It was my turn there was at least 10 people in line and still only one person behind the counter. Other people came and went from behind the counter but none of them tried to help your customers! The person that helped me hook up my trailer was very helpful and friendly but the office staff needs some attention.
The customer service was good, but the truck that I was given was in bad shape. The steering was loose, making me feel as if I couldn't control the truck completely. When I would go to start the truck, it wouldn't always start. I had to let it sit multiple times and come back a few minutes later and try it. The engine needs some work.
Very Friendly staff and very quick -- we were in an out -- your staff did an awesome job!!!
I rented the truck for my daughter in Indiana. I'm very pleased at how easy it was to do this from California. I will be using this location again in the future.
Our rental experience was a breeze from start to finish. Everyone was so professional and very helpful. I would use this location again for future trailer rentals.
We were in a delima and needed to know if it was valuable to return the uhaul late. The location denied telling us if they would charge us late fees. Would have been nice to have known to make an educated decision.
The car hauler I used broke down. A rear tire locked up and roadside assistance had to be called. For that reason I rated the maintenance down. The trailer was clean and looked good when I got it. The manager told me it had been used the day before so he knew it to be in good condition. I guess you can't always tell.
I rented from them The customer service was professional & personable.
I was charged a higher rate than what was quoted online. I am very upset.
Took quite a long time to get checked in.
Everyone was personable and polite and really appeared to fulfill my needs.
Space to get in and out for customers needs to be increased
Do not promise that truck pickup will be in the same city that I requested. I requested Urbana, I picked up the truck in Terra Haute, one hour and forty minutes away.
Love the check in and very friendly service. Good rates as well.
We had an excellent experience with our UHaul location! Everything wih smoothly and the staff is excellent!
The customer service was extremely slow. They also messed up my bill and wanted to over charge me for the gas, even though I had just filled up. Overall, the truck functioned (although struggled to start) and we got moved. I don't appreciate add-ons on my bill.
I thinki is is a crime that you people advertise an "in town' rate of $29.95...the fees that you you charge on top of this cause the price to be more than 3X that amount! I reserved the truck for 6 hours....returned it four...drove a whopping 32 miles....and my bill was over $80!!
You are a bunch of deceptive liars! You should honest with people...the littel disclaimer in your store that says "plus fees" is sickening....
Do not rent from these people!!!!!
Customer Service was delayed due to excessive personal phone talk by check in heavy set lady
Get someone to organize the place and take care of customers as they bring equipment back! Don't leave them staring at a sign that says stay with equipment and personnel will assist you for 20 minutes!
Both time I have used them, they were excellent and easy to use and talk with about problem and fixes.
The truck I got was in poor shape mechanically.
the power steering was bad the truck didn't want to start and the breaks were horrible.
front tires on the 6x12 trailer I rented were bald and needed replacing
It was ok. Staff was slow and a little unprofessional. First Uhaul I went to did not have the right equipment
The vehicle was quite possibly the worst truck I have ever rented. The steering wheel was almost 45 degrees out of alignment, there was so much vibration in the cab that the dash had been reattached with brackets and screws, and the fuel economy was terrible nearly 6 mi per gallon. I made a reservation several days in advance and reserved a truck much smaller than the one I was forced to take (17' vs 24'). When I brought my concerns to the attention of the counter attendant, he said, "Yeah, that one is an old piece of crap." but never did he offer to correct the situation.
Personnel make the product. Excellent staff.
Although I was pretty sure my insurance would cover a rental, the clerk who checked me out insisted on calling my insurance company to verify that I was fully covered on rentals. I have never had this happen before at a U-Haul, and I felt that it was a ploy to get me to spend the extra $10 insurance fee rather than have me wait for the person to talk to someone at my insurance company. I am honestly skeptical of referring people I know to this location based on this experience.
My sons dropped off the truck so have no personal experience, but they had no complaints
I had problems with the car trailer flatbed bouncing all over the street when you put a car on it
We choose to return truck to pick up pt. Recieved no excess milage fee and was given a partial refund on rental. Staff excellent.
Great customer service!!!!! Helped us to get best price and provided good advice regarding our move. Thank you Terre Haute U Haul!!!!!
I put 160 dollars down including insurance. This fee allowed me 138 miles only used 110 miles total and they tell me I had no refund amount coming so I was charged for the extra 28 miles that I did not even use. That's BS. Thank God for other companies cause I won't use uhaul ever again.
Great customer service. I thought I had a hitch but later realized I had left it at home. I thought of buying one but they offered to let me borrow. Thanks much!!!!
When i want to move something or haul a vehicle i always rent from this Wabash Ave. store.They're completely stocked with everything to do the job including the gloves.The trailers are so affordable that it doesn't pay to own your own.If you have a problem while on the road just call U-haul.they're every where.If you want to use your own vehicle ,they can even install a hitch for you.I highly recommend this store for any of your moving needs.Thank you U-haul. Bill New Goshen,In.
Awesome service and availability of items and storage units!! I have done business with this location several times over the years.
Very good experience. Easy to drop off truck, trailer and rent a storage unit.
big safety issues!! location is ran down and the ramp to the 2nd floor was in bad shape. Almost feel threw it. Customer service was just as bad. I would choose another storage facility
I`ve rented from this location before and have liked it. I find the people there to be very helpful and easy to work with. Thank You
We were quoted 80 and some change. When we got there the price changer to 104. The attendant could not explains the increase in price within a 20 minute period.
Todd Keene is a very nice man, very helpful,always friendly to his customers. A real asset to U-Haul.
Price! Way too high for the amount of space...
Helpful staff and well maintained property
The staff was courteous, extremely helpful and informative.
The person who helped me was great I would recomend that facility to everyone i know. Great customer service thank you so much
I get an e=mail less than two weeks after telling my storage is going up $5.00 per month on. I am looking elsewhere and will never use uhaul storage again. What a joke!! Total disbelief .
I like to extend a big thanks to Todd the manager of this facility, he provided exceptional customer service. Todd is a true example of management. Thank you,
A satisfied customer
Staff exceptional in all areas of service
I am a repeat customer. They are always friendly and helpful.
I will use U-Haul again in the future. Everyone was AWSOME and very courtious if I had any questions you had the answer for me.
They went over the call of duty by taking care of an agency picking up things from my storage unit.
I had my locks cut off when it almost went to auction, and several things were missing when I got my items out of the room.
location, cost, personel, all great
Other than raising the rates, it fulfilled my needs.
My Unit Was All Molded. I Seen The Wall Had Water Stains ruNning down It. I tookPics Nobody Would reemburse My money. I WasTold I Was Lying. Uhaul Will Have A Bad Name from me.
Everyone was real friendly and helpful. They answered my questions when i had them. The storage facility was very clean and secure. I had a great experience.
Prompt and courteous staff, always helpful! We`ve rented storage units twice from this location and would recommend them to anyone.
Great choice for storage! Just wish all U-Boxes were designed so that you could open the doors without having to take off the ramp were told newer ones are designed to correct this problem.
Everything has went very well so far. The staff in Terre Haute have been excellent to work with and it was quick to get through this. The pods are a very good resource for shipping/moving.
Very friendly,knowledgable people. great service and very clean facility. Made our move easy. Thanks
The people at the Terre Haute store are the best I have came across to work with. Todd and Kelly Keene are wonderful people.
Todd and Kelly Keene are great people and Matthew Conley that works there is a real gem.
Everything was clean and professional.
I really don`t advice any friends to rent story this store , it`s too bad
Matthew was great to work with. He was very helpful in setting up the account.
I loved the experiance. Great u-haul staff and facility.
The guy at the counter, Todd was fairly rude. When I asked a simple question he looked at me as if I should already know the answer.. Obviously I wouldn`t ask if I knew the answer.
The staff was very friendly and helpful and Todd went out of his way to make sure everything was ready for shipment.
The delivery of the Ubox--I couldn`t ask for better service. It was delivered on time and cheap. I`ll definitely tell people to use Uhaul in Terre Haute.
Everything about UHaul Terre Haute was great. Todd and his staff made moving as easy as possible.
The facility was clean and well lighted, butI did wait longer than 10 minutes to be helped, but once I was, they were courteous and helpful. Despite the wait, i would still recommend this facility.
The facility met my expectations.
Staff was very friendly and helpful, and the storage areas were very clean and well maintained.
I like it because the temperature is cool in the storage unit. No worries about heat damage.
So far so good. I would like to say the Terre Haute U-Haul has great people. If my U-Box gets to me unmolested this will have been great.
Location is convenient to our home, but wasn`t told that our unit would be on 2nd floor and you had to walk up 5 steps to reach the ramp, which was difficult for us.
customer service was awesome!
The staff was very helpful with my needs and worked to get me what I needed.
when in store,they were more interested in my bike then helping me.told me what unit i would have,next with first load they were all gone not happy at all
every single one of the people who work for the company have been supplying me with false info and charging me outragous prices.
Very good in all aspects.
We were in an out in no time. Nice to have 24hr access soon.
For the most part my experience was satisfactory, unfortunately there was 1 time November 8th that I went in and I felt the representative was rude and not helpful at all
Charges for storage unit which I cancelled is still not refunded to bank account. Been over a week. Whats up?????
The storage unit was dark and dank. All of my stuff molded.
Sat on hold for several hours a day for over a week trying to get box shipped.
Gentleman who has been there a long time was always helpful, a newer gentleman as full of himself and not helpful.
Very efficient worked well.
I was informed both online and over the phone that I would have 24-hour access to my storage unit, and after I paid I was informed that I only had access during the day, which was not what I paid for.
Very good place for storage. Very friendly staff.
There was a mess up on are arrangements we made, but the U-Haul center in Terre Haute went out of there way to accomdate us. Thank You.
The people that worked there were wonderful.
I really liked how it was free with the rental of a 1 way truck really saved us in the end...
I felt that the rental cost was high. Other than that, it is what you would expect for a storage unit.
Our son goes to Rose and we stored his stuff for the summer instead of hauling it home. Everything was just as we left it. Clean and intact. Thanks!
Charged twice for rent. Asked for a refund but never got it. Facility was dirty after three months my furnishings were moldy.
Only issue I have is that I was billed a late fee when you guys were deducting payments from my credit card. Needs to be addressed.
great service will use again great price
The staff was very friendly and helpful. However, your computer system is extremely slow.
The clerk was very helpful. He answered all our questions friendly and politely.He did his job well.
Everyone here is super nice and very helpful. They seemed to always be working to make the facility nicer.
The owner and gentleman that worked there were friendly. Can`t think of any negatives.
Facility did appear well secure but there is no light inside the room. That was a surprise.
Everyone was very nice and the place is in good shape.
Todd gave a storage space within a few hours that I needed it for same day move in.
Thanks for saving my Saturday.
Actual storage unit was a little dirty and there was no lighting in the unit. Other than that it was ok.
Storage facility was clean and generally easy to access.
Staff was friendly, easy transaction to get a unit, and fast service
The hours are very inconvenient and I didn`t like that their was a huge mouse/rat bait trap in my unit.