Customer Reviews for U-Haul Moving & Storage of University City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of University City
When I picked up the Uhaul, I asked several questions about the truck--gas mileage, break down of pricing, etc. The attendant had limited knowledge about the truck, replying "I don't know" to most questions.
First person I encountered at counter was counting cash very slowly and not willing to help me. Then someone else came in and was very helpful.
It was nice to see the picture of the onsite certified manager....and actually see her working with customers and checking us back in.
Fix the steering and shocks on that truck. I nicknamed it Death Truck, and I'm amazed that your company let it be driven. By anybody. Ever. Steering play was WAY loose, causing drifting on the highway at 60mph to be exceedingly dangerous, and when I hit bumps in road, the whole truck would bounce into the other lane, or close to the retaining wall. I've driven ALOT of big moving trucks in my life (over 30), don't tell me this is normal for rack and pinion steering, or that 26 foot trucks all act this way. That would be LYING. I am pissed, and the helpful staff at that location told me they had told mgmt, and still the truck was rented out. I may have the hwy patrol come out tomorrow to tow the truck for state inspection, then I will gather all the folks who have driven that truck in last year, and get their stories. I'm very sure it will be the same as mine. Class action suit on the way if so. I look forward to your response. I'm glad no one got killed as a result of your company's negligence in maintaining the vehicle. Pull that deathmobile out of service and fix it if fixable. Thanks for your survey. Is there anything else I can do for you today?
the staff was very friendly and professional
Very pleasant experience. Appeared to be a very well run facility. Would highly recommend.
Hinges pried open, lock ruined. difficult to schedule pick up. Uhaul should check location of box storage as someone tried to break into mine. Strong lock worked, but lock ruined.
Make sure the turn signals work on all the trucks all the time.
Please contact me to discuss my experience at 314-724-2782
I reserved a truck closest to my home, found out i got a truck 3 1/2 - 4miles away 30 min b4 pick yo time...so i basically got charged for pick up nd stop off instead of actual .25 of a mile destination i made for moving i made 2 trips to move...got charged for 15 miles...Yea not happy at all...i reserved truck on woodson, not u-
City...20 min away...
Very good customer service. Friendly and efficient.
U-Haul manager allowed 20 extra miles because it was so far from my house and preferred location. The 14 foot van ran well and the car float worked great.
I placed an order for a 10x15 storage unit. I was very upset to receive two smaller units on the top level. One of the units could not have the lock that I purchased because the holes did not line up. Not a satisfied customer at all.
The hook up was quick problem was the tie down strapless was dry rotten and the truck was Rollin back my problem is I spent 200 plus dollars plus 150 in fuel right to pick up the truck long drive so I spent over 350$ for nothing 314-517-8038 bad bad experience
The personnel at the rental desk should smile and speak clearly. I felt like she was doing me a favor rather than a customer supporting the business. Perhaps she was having a bad day at about 9am?
I had a great experience in renting a 14' truck from U.City U-Haul. Wonderful facility, efficient, cost-friendly.
The attendant spoke quickly and I had difficulty understanding him. I had to ask him to slow down and repeat things several times. He was very good-natured and always did so, and we got things cleared up. In general, he was quite pleasant and easy to work with.
Excellent experience. Smooth and no issues. Would definitely recommend!
Great service. Made returning my rented trailer fast and easy.
Nothing, the person was attentive & friendly.
Simply shrugged when I complained that my trailer leaked and all my things got wet. Basically said it wasn't his problem. Not helpful at all.
I was not informed of that I need call one day earlier to retrieve the u box from the storage
Personnel was super helpful!
The counter person was very friendly and nice. The person detaching the trailer in the parking lot was not so friendly.
Place was awesome! Excellent service at the pick-up and drop-off!
Erica was awesome with helping me because I had called and canceled my original reservation a few days prior to. I was so glad she remembered me and had a trailer for me.
We left a camera in the rented van and the u haul associate called us immediately and we were able to turn around and go back to get it
Very easy and friendly services overall
They weren't particularly friendly. Didn't have suggestions as to how to economize such as less blankets, or only one cart.
The gentleman at the store(and why I had to drive 30 min to this store I'll never know) was nice and efficient. But he was the ONLY one there on a busy Sat morning...not good customer service.
My truck broke down as soon as I picked it up. It took 2 hrs for service guy to come take a look at it just to say it's inoperable. Needless to say my move didn't happen and lost a lot of money in the process. Not really happy with uhaul.
Nothing...This is the third time I have rented vans/trucks and have always been very satisfied with the customer service and the equipment!
No problems. In and out quickly both for pick up and drop off.
don't think truck was there when arrived; said they had went to get gas but it only had 1/4 tank. they accommodated for the wait and loved that could do the drop after hours
We waited 45 min after our pick up time to actually get the truck. Then, while checking out, we were told that we could only have the truck for 6 hours instead of the 12 we were told on the phone when we reserved the truck. We rushed our entire move an miraculously got our truck back at the time told to us, there was not a single employee to be found and at least six customers waiting. No one else could tell us where an employee was either. I will never use this Uhaul location again!
Need more than one person checking trucks back in. Poor guy was totally overwhelmed. Had to wait entirely too long to check truck back in. It's Saturday afternoon--at least 6 people trying to check trucks in at once and ony one person to help.
The customer service rep was extremely patient and helpful. She made what started as a bad day turn around!
The person that checked the truck in argued with me about fuel.
Uhaul's online chat service I used and the service provided by Erica at the UCity location in St. Louis was excellent. Truck was very clean and ready to go when I got there.
This is the third time we've used this U City location. Fantastic experience every time.
Prices are very steep, especially the mileage charge. Enterprise rents vans with unlimited milage. Charge more for the rent and offer unlimited milage!!
I've only used that location a few times, but each time I am impressed with Erica Norman. She is always there and always helpful and friendly.
Very quick and efficient service, and a nice clean truck. Thanks!
The manager, Erica, helped me. She was delightful!
Don't change uhaul pickup location after confirmation is already in place. Need more than one worker for more efficient customer checkout
Truck was old, but it was very clean and did the job. Staff was very friendly!
Unorganized. I got a different answer from every person I spoke with in the same location! Very frustrating!! And even MORE INCONVIENIENT.
You have an untrained staff, one of the people spoke poor English, I really did not understand him. When I brought the vehicle back there was an employee who tried repeatedly to check the vehicle in and I was removing personal belongings. I did not receive my receipt, one employee said print his receipt then they both went there seep rate ways, this is the worst location ever and I rent regularly.
The staff at this location are friendly, courteous and great to work with! They went above and beyond with every step of our rental! I would refer anyone to this location for a pleasant experience!
The staff was very professional, helpful and friendly which made my stressful situation a bit easier to handle.
The person checking in the trailer did a good job and completed the paper work very quickly
Great customer service.
I was in and out fast
The u - city location was great. They stepped up and found a truck for us when the Page location failed to have a truck available to accommodate our reservation. Page store manager did not honor the $50 guarantee that the website promises. I will be reporting this up the corporate ladder.
I've been using this site since I moved to St. Louis 17 years ago and look forward to using them again.
Personnel are professional, courteous and provide excellent service. Their service is fast, smooth and respectfully done. I have bought all my boxes and other moving materials and rented a cargo van several times from this location, and I will always return to this location. A+!
I was renting a truck/auto transport and was told a $500 cash deposit would be required because of issues you have had with local rentals. I was completely fine with that, had my cash in hand and showed up for my rental. The guy working the counter had no idea what to do or how to take the deposit. He called his store manager(who didn't answer) and his assistant manager(who told him the deposit actually needed to be on a credit card, which I was fine with). The guy behind the counter couldn't figure out what to do, so he did nothing. I sat there for 45 minutes while he was on hold with various people. Finally I called the number I made the reservation with, and a friendly lady did everything remotely and got me on my way.
i did not order pad and I was charged for them. I told the rep that I did not want them and was told that they are paid for and I had to keep them
the truck was old and extremely questionable to be on the road. If I would have had to drive more than 10 miles I never would have accepted it. It was clean and it did the job, but, it was not a piece of equipment that U-Haul would have been proud of.
When I arrived at this place it was 45min before opening. But the gentleman inside came out and informed me he had no more room for my trailer and referred me to another place about 5min away just down the street and they were open already. Considering the small amount of time I had that morning to drop it off I thought that was really really helpful. The process at drop off was really quick and the whole situation allowed me time to get my sons baseball game that morning. Would definetly recommend to anyone!!
Thanks for having early drop off access. It helped greatly with my schedule. The trailer worked like a dream.
Charged me fuel and filling fee and I returned vehicle to original tank amount at 1/4 tank.
Great, efficient service with a smile!
i will still use UHaul in my storage and moving jobs though honestly I cant think of a competitor. Good job in advertising. The staff I encountered were not that accomodating and helpful.
i was first of all switched to another location by a text message instead of a call asking me if it was ok with me to pick up at a different location. when i called the original store they said they had a truck go down and then i asked why i was not given a call instead of a text message and they blamed someone that i had no contact with so i then called the other location to make sure that i was going to have a truck to pick up for moving. The truck i used sounded and drove like it was falling apart. the customer service was fine once i arrived and the mileage difference for the different location was taken off my mileage. it was not a good experience and im unsure at this time if i would ever go to either location. thank you
I will never rent from this or any Uhaul ever again and I will not refer a family member, friend, or even my worse enemy. The service was excellent when paying my money at the beginning, that's when everyone was nice. After I loaded the truck it broke down. I had to wait two hours for it to be serviced. I already put Gas in the truck and the service guy specifically said do not turn this truck off. I called numerous times to let them know what was going on and what happened from the time of the break down until after I brought the truck back. I spoke to Lori, Teresa, and several other people. They then apologized and said I will get a discount. Instead of getting a discount I got charged $92 more for not putting more gas in the truck. $75 on one instance and another $30 Fuel Fee. They then proceed to be even more rude saying my discount was for them not charging me for bringing their truck back late. Which in fact, this truck would have been turned in on time if in fact it did not break down on me. It would not go past 50 mph and the service lights kept coming on. The employees even the district manager was very rude and I got hung up on for asking a last name so that I can contact corporate office. By now I am not even interested in this company anymore and I did contact corporate office just so they can know what type of Customer Service people are getting. So much for the Customer is always right. When you tell a customer something you are supposed to have empathy and stick to your word. If the recorded calls were listened to then yes in fact someone said a discount will be given. If it were my company I would never treat a customer like this especially when my companies truck was an inconvenience to them.
The truck had no power to climb hills, nor did have power to maintain a highway speed of 55 mph. THis was the worst uhaul truck I have ever experienced. The truck was junk. The truck was so. Slow we had to make a one day trip into two. I will not rent a uhaul again.
This location was friendly and did their jobs. This is with noting because the Kings highway location was rude and did not know how to hold a reservation. The general attitude in that locationwas 'fuck you, take what I'm giving you are get out of my face.' The kingshighway location will probably lead me to about using uhaul it my next move.
Have more than one person servicing customers during peak periods. I just happened to be the first person with three or four behind me. The service was great!! Very nice personnel.
We have been renting from this location for many years and have found them always prompt, courteous, and helpful. A very fine franchise.
Erica and staff were excellent!
Fix the wind shield it leaks when it rains but great customer service!
The manager was very nice and efficient.
I had issues with the way the auto-transport was put together. The person who was to insure the car was properly installed did not do the job fully. They placed a chain on my muffler rather than the axle which resulted in the muffler being pulled nearly off during transit. I will have to get it repaired this week - costing me time and money up front. It was also dangerous given that chain was all that was holding the car on the a-t. The webbing was not properly installed on either car and it came off during transit. This is not good work and needs to be corrected.
I do have one concern. When I arrived at my destination I found that the auto-transport had not been properly set up. The chain which was intended to be placed on the rear axle was actually attached to my muffler (2010 Honda Odyssey). The chain - during transport - pulled my muffler down and nearly off. I placed a call for the insurance and I am going to have to make repairs. Also the netting which was intended to be tight around the front wheels was not propoerly attached and during transit they came off the tires and were of no use. The only thing holding my Honda onto the auto-transport was the chain wrapped around the muffler. This is not how things were to be set up.
You guys were great! Great customer service, friendly staff, accommodating and a clean van.
Excellent, friendly service
I was VERY disappointed with not being told that a dolly that I rented after I initiated the contract. was going to cost me $7/day. The clerk was well aware of my usage of the uhaul truck to store furniture in my driveway for a minimum of 1 week while renovating. I feel she should have informed that I could rent the dolly for the (2) moving days only to save all the days in between that I wasn't using the dolly. It ended up costing me $98 and the same dolly was being sold in the store for $39.95!!! REALLY
very quick return process
Everything was smooth the employee that helped me with my rental was very good at his job. He took the time to explain things to me and was very professional.
It would be helpful to be told in advance that the truck you are renting may not be at the location you called to make the reservation.
Make sure that they tell customers that there is a deposit charge prior to picking up at the store. Although I will get my difference back from the deposit I wasn't told that on the phone nor was it in my confirmation page that was emailed to me.
The person who checked in our vehicle outside did not know your policies-- she insisted that we would have to pay a large fine for not returning the gas level to exactly what it was when we left, despite the fact that it was not below a 1/4 tank and we had read over your policies before returning and knew that we would just have to pay U-haul for the small amount of gas we had used. We tried to argue, but eventually ended up driving away and refilling because she was so insistent. That meant we were almost late to return it, despite the fact that we had gotten there early.
The location seemed short staffed so the wait was longer at times, but the associates were helpful and polite.
When I arrived the store was very busy with a line almost to the door. The gentleman behind the counter was great. Very courteous, quick and friendly. The gentleman checking in the customers was rude, combative and frankly have the worst customer service I have seen in a while. I would suggest talking to the rude employee, I wish I caught his name, to improve his customer service skills.
This employee was excellent. Got me in and out in less than 5 minutes he was superb!!!
A little slow at customer service at first, but everything was explained well and I felt comfortable to ask many questions. The experience was great overall.
Staff was friendly and knowledgeable, fast service let me get the job done early.
The car hauler was in poor shape. 1-yellow side lamp was broken - further the brake lights/turn signals failed and I only found out when I was leaving to head home. I could not afford to wait for u-Haul to fix the issue so I just drove with no lights. Will only rent a car hauler from uHaul if I have no other choice.
Wonderful experience-even better than last time which was great. Great value, professional, and friendly employees-well run. Debbi Schwarz
gave us one price over the phone and charged a much higher price when we got there
Excellent in every respect.
I am very grateful my items were kept secure for the nearly two years I had the storage locker. The staff were always friendly and I would definitely recommend this location to others.
Ms. Erica Norman is an excellent manager. She is courteous, efficient, and accessible when there are questions. I will recommend Ms. Erica Norman to anyone. Thank you.
The staff were very friendly and even noticed a sports team on my shirt, and then every time I came back he remembered me we talked about my team! Great experience.
The store manager Erica is great! My move was very stressful and she helped me out alot!
Jamar was very professional and polite...It was a pleasure to have him assist me...
Ms Erica and her staff were excellent.
The layout of the place is terrible. Upper levels are accessed by a set of rolling stairs that block the rest of the corridor if in use.
I have stored here multiple times and the experience has gotten better every time. If I ever need to store again, I will be back
Very easy to work with. Would use again.
Very unclear pricing/ unclear that storage unit upper level means a ladder is required, rather than elevator, etc., such that you have to pay a higher rate for a ground floor unit
The crew was great. Thanks.
Movers arrived on time and were very friendly and helpful in fitting many of my items into the U-Box.
I have call Missouri Attorney office about this site and what happen to me and I fine call U-Haul main about this site the next day and U-Haul main office have not call 314.974.4324
The staff was very friendly and answered all my questions. It`s a bit wierd that my unit was on the second floor, but there were lots of carts to move all my stuff. Overall, things were ideal.
The staff were very friendly and helpful they made you feel right at home. I will recommend this U_Haul Storage to all of my friends and relative. Thank You all for all the you did. WAREEN PHILLIPS
Erica was extremely helpful
Very friendly staff. Fast and efficient service.
the manager Erica was pleasant with a professional manner.
The staff was very helpful. My over all experience was very good and I would use your service again.
My experience was ery good. I would definitely use them again.
U ships key to an outofstate address but postage notice was never left. The key location was unknown to me for 2weeks. Erin 3143557920 was hard to reach. U wouldn`t cut the key off. Very inconvenient.
The staff was very professional and helpful.
I rate my experience on the scale from 1-10 a 10.
The staff was always friendly and accommodating.
excellent service from beginning to end, especially Erica.
The move-in was easy. The move-out was just OK. When I went into the store for checkout, there was nobody present at the counter and I had to wait around 15-20 minutes.
The people were often not at the desk, but the storage unit wasn`t moldy and my stuff stayed relatively nice.
Overall it was a good storage facility
The storage unit was great, but a little warm my unit was on the 2nd floor but besides that, it was safe and clean the entire time I used it which was over 6 months.
Erica Newman was great at providing me with excellent customer service. She seemed generally interested in making my experience a pleasant one. She deserves KUDOS!!!!
I was frustrated to learn that the lock we had purchased for the truck could NOT be used for the storage room, forcing us to buy a second lock. Why require renters to purchase two different locks?
Erica Norman was always extremely helpful and cheerful. She even remembered my name. Really made a positive impact on my experience.
The woman who helped us was very friendly. And the mover was great
Initially, my experience was not favorable however, towards the end of my account, the manager extended a courtesy which was greatly appreciated. The lighting leaves much to be desired.
Lousy, expensive, why did i have to buy a lock when my own lock was better than u haul`s and had an insurance guarantee.
The rates deceptive. Access to the upper areas impossible. No lighting in lockers! No 24 hr. access.
Friendly staff. Convenient location and easy to use.
The one complaint that I have is that I spoke with an offsight person that gave me wrong information. The customer should be able to speak with people at the facility.
The store hours aren`t long enough.
The access to the space with my vehicle was the greatest factor, then the price.
Storage Banc has drive up access, 10x10 for $105. Overall a good experience.
Very good services and facilities
Wonderfu experience. Staff was friendly and helpful to us as first time user.
Used for the second time this summer. Good space and convenient location.
The staff were very friendly and helpful, we never had any problems here.
Very nice people working there. Very convenient for me. I liked it fine and am glad to have it near my house.
I am veryy happy with the service at this U-Haul facility.
it was very nice and clean staff was friendly and helpful
I was one day late and I think a $20.00 late charge for one day is a bit much.
Bill did not address the problem at hand. I had to get over insistent to get him to help me. I was livid I had paid 2 workers to retrieve my items and we had to come back twice time is money.
Friendly people, easy access to storage!
The manager, erica was very polite, courteous, helpful, so were the staff. If I ever need uhual services again I`m going back to the olive location. I would recommend this store to everyone.
GREAT CUSTOMER SERVICE!!! WOULD RECCOMEND
Ms. Erica was very helpful, friendly and understanding in everything. She went above and beyond her job to correct anything that wasn`t right.
located conveniently served our needs
Staff was always very friendly and helpful. They do a great job.
Thank you for your kindness.....
manger and staff was wonderful made me feel very comfortable and safe leaving my personal things n storage
Ms. Erica Norman is the absolute best representative for your company. She is polite, helpful, and courteous which is something that you don`t encounter today. SHE IS THE BEST OF THE BEST!
Both gentlemen working yesterday at the U City location were kind, professional and helpful.
All staff was so pleasant and knowledgeable. We had a great experience. thanks
Friendly helpful staff. Clean facility. I was pleased.
The facility is clean and easy to access, and the manager, Erica Norman is very friendly and helpful, as are all of her employees.
It said that we would have 24 hour access to the storage unit, but I guess the climate controlled portion closes by 7pm
staff and manager were extremely helpful. i was in a hurry and they took care of me quickly without sacrificing any quality of service
Erica was very helpful, and had a great sense of humor. The facility was very clean.
person doing the computer had NO clue what they were doing, the manager had to come over and help him at least 3 times throughout the simple transaction
One of your staff members is very very slow.
I had to move under a very unpleasant situation, Erica was comforting, accommodating and very helpful. I will only use the U-City @ Midland Uhaul for any of my other moves.
Ms. Erica Norman was extremely helpful in facilitating my move-out from my unit. I really appreciate her kind attitude and helpfulness. Thank you.
Dr. M. Camille Fulle
The overall experience was very good. The manager is very friendly and helpful.
LOVED the manager Erica! Great facilities. Thank you for a great experience!
I valued the items stored at this facility and they were maintained in the same manner.
Storage spaces are not secure.Someone cut the wire grating covering my unit,and stole a telescope.VCR,and three oil paintings.They also broke the glass in another picture and threw junk into unit.
employee`s were always nice and helpful.i had recommend this location to my family and friends because of the great customer service
The store manager Erica was wonderful very professional.
Not air conditioned. Not enough dolly carts for such a large storage facility. Restroom not working. Too hard to get to our storage unit. We will not use this storage location again.
I am always impressed by the excellent customer service of Erica Norman.
The facility was very clean and customer service was excellent
The manager in charge was great. She was very professional and helpful and a pleasure to work with.
Very friendly customer service!
Stored here for 6 months, all is well!
Some staff members were friendly.
Everything worked out very well and everyone there was helpful. Great hours for me and good price. Thanks!
Staff was very helpful and friendly. Everything went as smoothly as I could have hoped for.
Closing at 7pm really limits the window for putting things in storage for those with jobs. I think it would be better to shift the hours to 8am-8pm or 9am-9pm.
The door of my unit is breaking so that the lock would be useless if someone wanted to break in.
In and out, staff very friendly and helpful.
The facility was nice and clean, the stair unit was a little wobbly.
Excellent customer service, clean environment.
Erica and her staff was very helpful in a trying time.
The facilities are good but the staff was very good and friendly and helpful.
Everyone was very nice and very helpful.