Customer Reviews for U-Haul Moving & Storage of University City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of University City
Clean equipment, but extremely poor customer service. When asked what the penalty was for returning a truck past the scheduled rental period, the General Manager herself replied, "Well, we cross that bridge when we get there [sic]." She repeated this when I asked for clarification.
You can set up an option of a shorter rent period of time for people like me to choose in order to pay less. I would be happier if there is an option of, for example, 2 hours for $10.99. This would be more suitable for people like me who really doesn't have too many stuff but really need a truck. That would definitely attract more customer. Thank you!
The service was efficient and friendly, the equipment was clean, and the check-in and return went very smoothly. I have always had a good experience with this U-Haul facility.
This location was very accomodating however i had to drive 30 mins out of my way to pick up my truck since this is not the location i booked for. I am very dissatisfied with how the rest of this experience was. I feel like uhaul is doing nothing to make up for the other issues we had.
I reserved the truck for company use and a store manager picked up the truck and used it. He had no complaints, but I do not have first hand knowledge of the condition of the truck. The person I talked to was helpful.
return process so slow, took me one hour to wait
I enjoyed the employees helpful and lighthearted approach. Great service and personnel.
i was extremley upset when I arrived. Was quoted $1.00 + $22. over the phone. Then it was first explained to me that there is a mandatory insurance fee of $11 per month. My total bill was $54.63.
As soon as i can fine an alternate location, I am out of there. So very dissapointed in being taken advantage of!!!! Would appreciate some response from my disapointment of your Public Storage. 314-662-3337 and or Pamela Appt @ P.O.box 1752 Maryland Heights, Mo 63043
They need to work on the customer service. Especially those who inspect the vehicles. The lady on the front desk was very nice and friendly. Others? I am very disappointed with their service. They first didnt even check my contract so i had to return in the middle of driving. It turned out that the vehicle i was driving was the wrong one. Secondly they did not print out the new contract when i requested. This place needs to train employees' service
Agent was extremely polite, courteous, and knowledgable
Not overcharge me for mileage I did not use. Clean the cabin of lighters an trash. Return my inquiries promptly after more than two attempts to see why I was overcharged.
Super fast and quick. It was great.
Check all your product before taking them on the road to many inconvenient situation could have been avoild.then I having problems with my refund.
The representative was rude, I asked if he could contact another location for a larger truck he lied and stated that the system wouldn't allow him to do that. I know that's not true because I originally contacted the Overland location, they found the truck at the University City location. He wasn't interested in assisting me and did NOTHING to help me therefore I used more miles. I will never use Uhaul again.
Compared to the location on Page, this place is NOT very good. Disinterested employees seems to be the problem. I will use the Page location from now on.
not referring to store, but to 1-800# there need to be better communication when it comes to truck rental. I order the smaller truck. but U-City U-Haul made sure I got something. in which I was grateful for. Thank You
These people were rude, obnoxious, and unprofessional beyond belief. They accused me of causing damage I didn't cause, didn't listen to a word I said, and were generally a nightmare.
My issue is not with the location but U-Haul as a company. I had to deal with several local and national representatives and was lied to and treated very disrespectfuly. It is that, or that some employees are very misinformed of the policies of the company. I was told I "can have the truck for 24 hours, just not the 24 you want. It is based on *availability" after another rep told me I would be able to have it for 24 hours with the rental cost (Requested 9am to 9pm. Was told I could have it as early as 3pm the day before until 3pm on my scheduled day). So I dropped off the truck at 3:00 as I was forced into, asked the local worker if I could have the truck longer. He said if I pay full rental again as I was only scheduled until 3pm. He said it was not scheduled until the next morning. U-Haul just wants to get the truck in every six hours to keep it moving. If it is available why could I not have it. Also, there was only one 17" truck in all of the metro St. Louis, MO area available that day. Seems legit.
Upon entering the location, there was overall a strong unpleasant odor that remained when i returned. The workers were generally helpful enough. I was given blankets that were soaked with some very terrible smelling liquid. They did not charge me for these but i was still w/o a pack of needed blankets. I would recommend refreshing the office a bit and double checking blankets for cleanliness. The fact that patrons have to fold them up when finished makes me believe that the blankets aren't being inspected by employees and they should be as part of quality control. To this point, i would say the employees should fold the blankets when turning in the trucks.
They were very friendly and helpful!
Horrible customer service!!!! They tell you one thing and charge you for something else
Record or have a record of some information that will help with pick up and drop off. Don't "standardize" a pick up procedure and drop off procedure.
Pay attention to the customer's needs.
We needed to purchase a ball and ball mount, and this put a big delay into the process unnecessarily.
The drop off process was crowded by a bunch of returning trucks. That took too long. And you almost trapped my vehicle in by dropping the trailer behind me with nowhere for me to go. But there was barely room to back out beside the trailer I dropped off.
My one complaint is that it took me a long time to get my van even though there was only one customer in front of me. This was the fault of funky computers, but on Saturday mornings scheduling a second cashier could help, or it might work quite well so long as the computers are behaving.
Eric was so helpful and easy to work with. Amazing service!
Clean your cars better! The pickup truck I rented reeked of cigarette smoke. I'm glad I didn't need the truck longer because the stench was nauseating.
It took forever to get me processed. The same screen kept coming up over and over, and each time the associate insisted I press the same keys (definition of insanity??). Then it showed up that I wanted the truck for only 6 hours, which was not the case. The associate, rather than change how long I wanted the truck in the system, insisted that it didn't matter. I then received a phone call the next morning asking me why I hadn't returned the truck, adding to the stress of my move. The caller then gave me a lecture on how it was my own fault because that was what I had reserved (she even called me back to drive the message home). Meanwhile, when I went to take possession of the truck and pointed out that there was an existing dent that had not been marked, the associate insisted that the 'x' that was 3 feet away also covered that dent, and got upset when we questioned this. All in all, an AWFUL experience that has soured me on ever using U-Haul again.
Loved everything about this location and would recommend to everyone that is moving
No improvement is necessary! We had a great experience!
Larry was disrespectful and hard to work with. UHaul is a fine service, but I will not return to this location, and I will warn friends to stay away.
Nothing.. I was greeted by a smiling lady, and she had me out of there within two minutes.
The Owner/Manager is GREAT here! The other staff also took the extra time to help me understand the newer vans. Great job!
Staff what did not seem knowledgeable about storage options and insurance packages.
Thanks to Larry Crockett - love this location!!
Excellent service; friendly personnel!
Everything was great the staff and Ericia, they ROCK!
I originally reserved the truck at the location in Overland on Page. We moved out of state and the guy assured me that a 17' truck would work. He was so so wrong. I can't imagine any house being moved in the truck in one trip unless the people don't own anything. Also, we bought a lot of boxes and the ones with handles all ripped out at the handles when being carried or moved. The truck itself was super uncomfortable to drive. The pedals are positioned so awkwardly it gave my husband and I both cafe cramps to drive it for long periods. I will never rent a u haul again.
Check out in round rock and check in in University City Missouri were both very professional and friendly personnel! Would highly recommend both locations !
When I asked them for the exact amount I needed to pay for the rental I was quoted one price and when I went in was given a price about 65.00 more. I someone ells would not have paid it I would not have been able to move my belongings to my new home.
Love, love, love the costumer service here! Nice, helpful people!
Workers seemed distracted and slow with computers given the routine nature of my order. All else was good
Have an open line of communication.if you ask how many estimated miles, estimate and charge them for the asking amount..not what you believe they will drive and not let them know..very unprofessional
What a wonderful experience! Thank you!
They were able to make an adjustment to my reservation (switching a car tow for a trailer) which was nice. I requested a bigger truck at the time of the reservation but it was too late. I would have liked if they had been more informative about my options but they did what they were supposed to do at least.
It took 2 days to process return the miles was incorrect poor customer service will not use uhaul again
The owner was there and provided the services. Outstanding customer service, good quality equipment. I don't see any need for improvement. This location came highly recommended by my daughter. I will certainly contract there again. Will recommend the location to anyone needing a rental, or supplies.
The three people I interacted with were very friendly and helpful!
The location was fine but your appointment service was terrible. I made a phone call asking for a reservation to rent a 10 foot truck yesterday. (05/17/2015) for the reservation, we gave a credit card, and an email address. when we got there there was no truck, no reservation, no card, no email and no available vehicles except a van. This ended up costing us more due to limited space. Please make an effort to not let this happen again. This was a costly hassel that I didn't want to deal with.
A little pricey at $104 for 55 miles. Other than that, everything was fine. Want to give a shout out to Stephanie who took my reservation over the phone and to the gentleman who did the paperwork when we picked up the truck. Both were very professional and courteous.
Manager was very helpful and pleasant.
Thanks to the group at UCity UHaul - always professional and super speedy!
Staff member on pick-up and drop-off was professional and courteous although it was busy with other clients on both occasions.This location is great for me, so I'm very happy it is there and that making the reservations is so easy. Keep up the good work.
Was very satisfied with this uhaul location and personnel
Overall, very satisfied. The staff is very courteous! I will definitely comeback
no need to improve. A very friendly and professional staff. It's always a pleasure to do business with them.
Larry was very professional and all equipment was clean and in great working order. Thanks!
Update the computer software. The staff had to deal with slow computers when I was there to pick up and drop off.
Appreciate the professionalism of the staff. They are always courteous and very efficient.
In out no problem just as promised
We highly recommend this rental location for your rental needs. The staff and service the morning we picked up our van was excellent and very professional. The system was easy to follow and well explained to us. The equipment was clean and well maintained. Thank you.
Very good location with clear signage and a helpful staff. They made the return process smooth and quick.
Overland didn't have trailer I needed and recommended me to U city. I was a little concerned about going to the U city location, but Larry was great. Very personable and great service. Maybe I shouldn't, but I have to say that part of my apprehension was due to the black and white tensions in St. Louis lately. Being white made me all the more want to commend Larry for his service. People like Larry go a long way toward easing black and white tensions.
Man who checked me in was great! Also think the merchandising of dollie and blankets is a very smart move, bet they are used more times than not!! Will use this location again!!!!
Did everything on-line great service after arriving. Thanks guys.
The guy that checked in the uhaul was very professional and prompt. He should get a raise. He got me in and out so fast..thank you ??
Erica Norman is so nice. If I need to rent a U-Haul for me personally, I will drive across town passing up other stores to go to her store. Well managed!
I'm 63 year old man and they actually made me fold up the blankets I rented. Really? Also the fuel guage and the picture of the fuel guage for marking fuel use had the "E" and "F" on oposite sides making 3/4 full look like 3/4 empt. Thank the Lord my mileage was less the 10 miles because they insited that I used a 1/2 of gas and owed the more money. All of this made me extremely unconfortable
It was unclear to me that the rental of the truck was only for 6 hours. When I have rented in the past it was for the entire day and couldn't imagine a U-Haul truck needed for moving (the larger trucks) how they would ever be needed for less than 1 day. The website was could have done a much better job making that transparent. The 6 hours was mentioned as "typical move" or the average amount of time needed is 6 hours. NOT this truck you are renting is only for 6 hours. When I showed up the woman told me it was only for 6 hours because it was there peak season. I would think we are getting close to peak in the spring/summer and beginning of Fall but that was her justification. I had people lined up to help with the move and planned to have the truck all day. This was a shock but somehow managed to get it all moved. Luckily my move was close and I have amazing people helping me. Moving is stressful enough on everyone involved (including your team) please don't let this happen to someone else and make it more transparent. Perhaps a confirmation that they click on, or remove all the extra non-value added stuff that customers must click through to add a truck/trailer reservation to their cart. The extra's are distracting and irritating as people try to quickly click through those. The checkout process could be enhanced and I tried to call multiple times and no one answered as I would prefer to book over the phone/in-person vs internet because of these exact reasons listed above. Last thing, I was also told my truck must be back by 2:00 and that I couldn't extend that time and I couldn't rent another truck. However, I went online and saw an available reservation for 2:45 that I booked. I assumed this wasn't valid since the woman said there were not trucks available but it was valid as I had to cancel it to make sure I wasn't charged for another truck.
I hope my comments are constructive feedback to help make your company better. If you have any questions please feel free to call or email me as I am typing this before I head out the door and wanted to make sure I gave some feedback before I forgot. Thanks for listening.
The persons in the morning when I checked the truck out where very good. However, the person (Brian H.) when I returned truck in at the proper time I was told to return the truck was extremely rude and pushy. I did remained calm and just wanted to review the travel mileage before I completed payment but he refused and I had to get a satisfactory answer from whom I believed was the shift manager.
Everyone there was excellent -- friendly, quick service and almost new truck.
Thanks to all for a terrific experience!!
This is my second time renting a truck from this location. Both times I had a great experience. The place is clean. (Including the updated restroom.) The trucks were clean and as advertised. The people were friendly. Reservation by phone was easy. Processing at pick-up and delivery was quick. Nothing but positives.
This place has several rude employees. They treat you like shit and act like they are going to be there until 6, so no reason to hurry.
On line check in made process much quicker. Without that, it took a while. Staff was friendly and helpful.
Personable staff. Quick and easy rental.
Make sure the miles driven are 100% accurate.
Some light inside the unit would be an improvement.
The assistant manager Larry has very poor customer service skills and doesn`t know how to properly communicate with customers!
Erica and the rest of the staff were extremely helpful, friendly, and courteous. Next time I need a storage unit or truck rental, I will choose this location.
the staff was very friendly and professional
Hinges pried open, lock ruined. difficult to schedule pick up. Uhaul should check location of box storage as someone tried to break into mine. Strong lock worked, but lock ruined.
Please contact me to discuss my experience at 314-724-2782
Excellent experience. Smooth and no issues. Would definitely recommend!
i will still use UHaul in my storage and moving jobs though honestly I cant think of a competitor. Good job in advertising. The staff I encountered were not that accomodating and helpful.
Excellent in every respect.
I am very grateful my items were kept secure for the nearly two years I had the storage locker. The staff were always friendly and I would definitely recommend this location to others.
Ms. Erica Norman is an excellent manager. She is courteous, efficient, and accessible when there are questions. I will recommend Ms. Erica Norman to anyone. Thank you.
The staff were very friendly and even noticed a sports team on my shirt, and then every time I came back he remembered me we talked about my team! Great experience.
The store manager Erica is great! My move was very stressful and she helped me out alot!
Jamar was very professional and polite...It was a pleasure to have him assist me...
Ms Erica and her staff were excellent.
The layout of the place is terrible. Upper levels are accessed by a set of rolling stairs that block the rest of the corridor if in use.
I have stored here multiple times and the experience has gotten better every time. If I ever need to store again, I will be back
Very easy to work with. Would use again.
Very unclear pricing/ unclear that storage unit upper level means a ladder is required, rather than elevator, etc., such that you have to pay a higher rate for a ground floor unit
The crew was great. Thanks.
Movers arrived on time and were very friendly and helpful in fitting many of my items into the U-Box.
I have call Missouri Attorney office about this site and what happen to me and I fine call U-Haul main about this site the next day and U-Haul main office have not call 314.974.4324
The staff was very friendly and answered all my questions. It`s a bit wierd that my unit was on the second floor, but there were lots of carts to move all my stuff. Overall, things were ideal.
The staff were very friendly and helpful they made you feel right at home. I will recommend this U_Haul Storage to all of my friends and relative. Thank You all for all the you did. WAREEN PHILLIPS
Erica was extremely helpful
Very friendly staff. Fast and efficient service.
the manager Erica was pleasant with a professional manner.
The staff was very helpful. My over all experience was very good and I would use your service again.
My experience was ery good. I would definitely use them again.
U ships key to an outofstate address but postage notice was never left. The key location was unknown to me for 2weeks. Erin 3143557920 was hard to reach. U wouldn`t cut the key off. Very inconvenient.
The staff was very professional and helpful.
I rate my experience on the scale from 1-10 a 10.
The staff was always friendly and accommodating.
excellent service from beginning to end, especially Erica.
The move-in was easy. The move-out was just OK. When I went into the store for checkout, there was nobody present at the counter and I had to wait around 15-20 minutes.
The people were often not at the desk, but the storage unit wasn`t moldy and my stuff stayed relatively nice.
Overall it was a good storage facility
The storage unit was great, but a little warm my unit was on the 2nd floor but besides that, it was safe and clean the entire time I used it which was over 6 months.
Erica Newman was great at providing me with excellent customer service. She seemed generally interested in making my experience a pleasant one. She deserves KUDOS!!!!
I was frustrated to learn that the lock we had purchased for the truck could NOT be used for the storage room, forcing us to buy a second lock. Why require renters to purchase two different locks?
Erica Norman was always extremely helpful and cheerful. She even remembered my name. Really made a positive impact on my experience.
The woman who helped us was very friendly. And the mover was great
Initially, my experience was not favorable however, towards the end of my account, the manager extended a courtesy which was greatly appreciated. The lighting leaves much to be desired.
Lousy, expensive, why did i have to buy a lock when my own lock was better than u haul`s and had an insurance guarantee.
The rates deceptive. Access to the upper areas impossible. No lighting in lockers! No 24 hr. access.
Friendly staff. Convenient location and easy to use.
The one complaint that I have is that I spoke with an offsight person that gave me wrong information. The customer should be able to speak with people at the facility.
The store hours aren`t long enough.
The access to the space with my vehicle was the greatest factor, then the price.
Storage Banc has drive up access, 10x10 for $105. Overall a good experience.
Very good services and facilities
Wonderfu experience. Staff was friendly and helpful to us as first time user.
Used for the second time this summer. Good space and convenient location.
The staff were very friendly and helpful, we never had any problems here.
Very nice people working there. Very convenient for me. I liked it fine and am glad to have it near my house.
I am veryy happy with the service at this U-Haul facility.
it was very nice and clean staff was friendly and helpful
I was one day late and I think a $20.00 late charge for one day is a bit much.
Bill did not address the problem at hand. I had to get over insistent to get him to help me. I was livid I had paid 2 workers to retrieve my items and we had to come back twice time is money.
Friendly people, easy access to storage!
The manager, erica was very polite, courteous, helpful, so were the staff. If I ever need uhual services again I`m going back to the olive location. I would recommend this store to everyone.
GREAT CUSTOMER SERVICE!!! WOULD RECCOMEND
Ms. Erica was very helpful, friendly and understanding in everything. She went above and beyond her job to correct anything that wasn`t right.
located conveniently served our needs
Staff was always very friendly and helpful. They do a great job.
Thank you for your kindness.....
manger and staff was wonderful made me feel very comfortable and safe leaving my personal things n storage
Ms. Erica Norman is the absolute best representative for your company. She is polite, helpful, and courteous which is something that you don`t encounter today. SHE IS THE BEST OF THE BEST!
Both gentlemen working yesterday at the U City location were kind, professional and helpful.
All staff was so pleasant and knowledgeable. We had a great experience. thanks
Friendly helpful staff. Clean facility. I was pleased.
The facility is clean and easy to access, and the manager, Erica Norman is very friendly and helpful, as are all of her employees.
It said that we would have 24 hour access to the storage unit, but I guess the climate controlled portion closes by 7pm
staff and manager were extremely helpful. i was in a hurry and they took care of me quickly without sacrificing any quality of service
Erica was very helpful, and had a great sense of humor. The facility was very clean.
person doing the computer had NO clue what they were doing, the manager had to come over and help him at least 3 times throughout the simple transaction
One of your staff members is very very slow.
I had to move under a very unpleasant situation, Erica was comforting, accommodating and very helpful. I will only use the U-City @ Midland Uhaul for any of my other moves.
Ms. Erica Norman was extremely helpful in facilitating my move-out from my unit. I really appreciate her kind attitude and helpfulness. Thank you.
Dr. M. Camille Fulle
The overall experience was very good. The manager is very friendly and helpful.
LOVED the manager Erica! Great facilities. Thank you for a great experience!
I valued the items stored at this facility and they were maintained in the same manner.
Storage spaces are not secure.Someone cut the wire grating covering my unit,and stole a telescope.VCR,and three oil paintings.They also broke the glass in another picture and threw junk into unit.
employee`s were always nice and helpful.i had recommend this location to my family and friends because of the great customer service
The store manager Erica was wonderful very professional.
Not air conditioned. Not enough dolly carts for such a large storage facility. Restroom not working. Too hard to get to our storage unit. We will not use this storage location again.
I am always impressed by the excellent customer service of Erica Norman.
The facility was very clean and customer service was excellent
The manager in charge was great. She was very professional and helpful and a pleasure to work with.
Very friendly customer service!
Stored here for 6 months, all is well!
Some staff members were friendly.
Everything worked out very well and everyone there was helpful. Great hours for me and good price. Thanks!
Staff was very helpful and friendly. Everything went as smoothly as I could have hoped for.
Closing at 7pm really limits the window for putting things in storage for those with jobs. I think it would be better to shift the hours to 8am-8pm or 9am-9pm.
The door of my unit is breaking so that the lock would be useless if someone wanted to break in.
In and out, staff very friendly and helpful.
The facility was nice and clean, the stair unit was a little wobbly.
Excellent customer service, clean environment.
Erica and her staff was very helpful in a trying time.
The facilities are good but the staff was very good and friendly and helpful.
Everyone was very nice and very helpful.