Customer Reviews for U-Haul Moving & Storage of Warwick

Rating:

3.0

I didn’t receive a positive welcome into the facility. The person made me feel I was bothering them and information about my refund or discounts were not answered or given to my knowledge.

Rating:

5.0

Went to warwick over newport which is closer due to them charging $200 more and needing my car the entire day. I tried to cancel and they were rude and hung up. Warwick RI uhaul was great and very nice

Rating:

5.0

*see first comment*

Rating:

5.0

Everything was fantastic. The price super reasonable and it only took about 20 minutes and I was on my way.

Rating:

1.0

The guy that took care of me didn't listen to me when I told him what I needed. Also when I told him there was a better deal if I returned it to a specific location he gave me a lecture about how those prices change fast and it wasn't available anymore. After I got home I looked and the price was still available. He lied or was too lazy to look.

Rating:

4.0

I originally went to U-haul in Groton, CT. They tried to discourage me from installing a hitch. Said it would destroy the battery in a year. They then installed the mechanical parts of the hitch. Said they couldn't install the wiring because they only had ramps. Called U-haul who set me up with an out of state U'haul facility in. West Greenwich, RI for wiring installation the next day. Showed up there and they said no record of my apointment. No electrical installer there that day. But they called a U-haul dealer in Warwick, RI and I got the wiring installed there. On ramps.

Rating:

5.0

Leagues better than my experiences at other U-Haul locations! The team at this location is great!

Rating:

5.0

Excellent facility, staff is always great!

Rating:

3.0

Pricing is too high.

Rating:

5.0

Hate the milage charge but all in all a good experience

Rating:

5.0

You're doing great!

Rating:

1.0

Reading on mileage was incorrect. I was supposed to be credited. Called office and it was never done I took a picture of the dash board before I had left your facility.

Rating:

4.0

took a while for the guy to check me out people who came in after me left before me then had me leave with wrong receipt then charged wrong price for rental charged me for box truck instead of van taken,kind of a shit show day doing my return

Rating:

5.0

This location is perfect! Best service and always friendly…recommend them highly!

Rating:

5.0

Keep the lines shorter

Rating:

5.0

Excellent service as always Tyler is the best

Rating:

4.0

Furniture didn’t get ruined it was climate controlled which I liked

Rating:

5.0

Friendly staff ,rented trailers always helpful to set up and answer any questions. Road side assistance was great get the coverage

Rating:

5.0

Nothing I can say to make it more efficient. Drop off was fast and friendly

Rating:

5.0

Great on Gas. Never expected that. Everything fit 100%. Even found parking on the streets of New York City.

Rating:

5.0

The general manager is top notch.

Rating:

5.0

The service was excellent. Technician who installed my hitch was very professional and took time to answer my questions.

Rating:

1.0

Do better. You guys know why I gave you this rating nothing was fixed I was lied to.

Rating:

5.0

Staff was awesome. Charlie McCormick was very helpful when my key got stuck in my lock . The storage facility was immaculate! Smelled clean as well . We have only ever used one other facility but the difference was like night and day . My daughter even commented how clean it smelled and how clean and shiny the storage building was . The staff was amazing the 3/4 times I had questions or needed assistance. Would highly recommend

Rating:

5.0

I'd like to say Steve was excellent with helping me I got everything I needed they where very friendly .I do appreciate all that they did for me....

Rating:

4.0

Pricey

Rating:

5.0

I made a reservation but I did something wrong and it didn’t go through but I didn’t know that. So they helped me get what I needed mind you we had a snow storm the night before the car trailer was cleaned off and they had it ready to go. Thank you Lisa

Rating:

5.0

Ray from EProv and Steve from the Oakland Beach Rd facility were very professional and helpful.

Rating:

5.0

Matt, the young man who booked my reservation on Thursday was very nice. He was also present when I returned the Car Trailer & was very professional & nice. Great experience!

Rating:

5.0

I would definitely recommend U-Haul storage to anyone who asked me. Thank you.

Rating:

5.0

Very clean, excellent customer service

Rating:

5.0

I love the customer service , always friendly and helpful with any questions, I appreciate how flexible booking is because of my work schedule , I run into last minute moving projects that changes with my Dates . I’m grateful I have the confidence to rely on good quality and service. Thank you for helping me move in peace good vibes. Five stars.⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Very friendly

Rating:

5.0

Staff was very professional and a pleasure to work with. I’m vary appreciative of U-Haul as a resource and look forward to using them in the future.

Rating:

5.0

It was a quick and easy process to pick-up and drop-off. The trailer was great and very user-friendly. It is almost impossible to jackknife. The only downside to the trailer is that there is no jack to be able to remove the trailer when it is loaded.

Rating:

5.0

Area needs more pick up.. wanted one in Newport had to go over two Bridges that will add to my bill

Rating:

5.0

Quick, efficient, as promised, no upselling. Thanks

Rating:

5.0

Tyler was great. Very knowledgeable and personable.

Rating:

3.0

Phone checkin needs improvement. Takes way too long

Rating:

5.0

The time in the van was an hour ahead, so it looked like I returned it later than I did. And another customer explained about the app to me, I was thankful for that!

Rating:

5.0

All was perfect. Special thanks to Tyler and Thomas for always helping out with truck rentals. Tyler is always very helpful and always very kind and considerate

Rating:

5.0

Quick and easy, helpful employees

Rating:

5.0

Good people no issues

Rating:

5.0

Very helpful making sure wiring was correct

Rating:

5.0

Your staff is very professional and always helpful and friendly

Rating:

1.0

Overcharged quote by $71

Rating:

5.0

Service was outstanding!

Rating:

5.0

Great staff. The app quality was poor

Rating:

5.0

Nothing

Rating:

5.0

The Uhaul service, location and staff were all outstanding. Was very pleased

Rating:

5.0

The staff here are absolutely the best at what they do. What's more, they are quick with information about things I may be looking for as far as merchant's in the area. In my work I use storage units in different areas of New England all year. These people go above and beyond their jobs for the customer.

Rating:

5.0

The process was quick and simple. Couldn’t have been easier

Rating:

4.0

Be careful about leaving food items or potpourri as rodents will sniff it out, that was my fault not theirs!

Rating:

5.0

I have always been a customer of U-Haul. I went to have my hitch replaced. Foe some reason we could not find the receipt for the old one in the computer, and I did not have the paper copy. So the technician “Tyler who was outstanding” fixed what I had, and replaced the wiring. He solved my problems, and I was on my way. In no time at all. And I ended up saving some money. I could not get an appointment locally the same day, which is why I ended up in Warwick RI. (I live in Attleboro Ma.) But I don’t mind, it was the same day. But no matter. I had a great experience.

Rating:

5.0

Refer everyone to Tyler.

Rating:

5.0

Always great service at this location

Rating:

5.0

Well run facility.

Rating:

5.0

I rent a van from this location at least twice a year. The experience is always exceptional.

Rating:

5.0

The guy with short short hair was very disrespectful. I have a bad back cold asthma and also have a service dog because of panic attacks and because I parked in a no parking zone he told me to read the fucken sign incase I couldn't read he read the sign as the fucken sign says no fucken parking do you know how to fucken read I need another trailer to move back to maine and I'm trying to find another location to go to I don't think that guy should be working a job that has to do with customer service very disrespectful I'm moving the 28th of this month and don't know if I will choose the Oakland beach location

Rating:

5.0

Only one thing I could complain about would be the prices.there is some places offering the same storage for a lot cheaper.$205 for a 10/10 is a lot I found other 10/10 climate controled for 125$ so if u haul lowered the price it would be a 5 star storage place.

Rating:

5.0

Very happy so far with my dealing with u haul

Rating:

5.0

Tom Sullivan Is one of the best Managers I have seen. He was very helpful in supporting me to reach my storage needs. He answered everything I needed. Provided Etiquette After hours help and was just Overly Professional. I recommend all come to UHAUL they provide the best service. I have had poor experiences with other company's. 5 stars in my book

Rating:

5.0

Customer service was great

Rating:

5.0

Steve and staff were excellent. Great Customer service is still alive in Rhode Island!!

Rating:

5.0

I don't know the mans name who checked me in. He is amazing, you do not see customer service like that anymore. Hekindly shwed me the storage options, I am so glad he did. I would not have been happy with the first storage unit. Then I came back and needed to back out of a tough spot. He offered to direct me so Icould get out. He made this experience for me amazing. He was so helpful and kind. He needs a big raise because yourcustomers will be so much happier with him working for you. Thank you

Rating:

5.0

Amazing, friendly, and knowledgeable staff! Thank you for everything!

Rating:

3.0

I got charged two late fees in one month for one rental! Isn't that against the law?

Rating:

5.0

The staff was very friendly and helpful. I reserved too small of a unit and they accommodated me with a different one immediately

Rating:

5.0

Been going to this Uhaul facility for years and will continue. Employees very friendly ,professional and go the extra mile. Definitely would recommend.

Rating:

3.0

Expensive

Rating:

5.0

Very friendly young man with beard at desk who helped me. Great customer service!

Rating:

2.0

I moved out on May 2nd. As usual nobody lights anything. I had pieces of furniture to throw they said they would do it no charge. Please adjust your records

Rating:

3.0

I went on Sunday at 5pm and the sliding doors would not open so it was a little unclear when that is accessible. Also made it difficult to be able to bring bins in one at a time with only the single door access. Thank you so much for having the lock ready for me inside the unit!

Rating:

5.0

I rented a trailer on Florida, drove it to Warwick, and got a free storage unit for a month. Everything was excellent.

Rating:

5.0

Good service. Friendly and quick.

Rating:

3.0

Large access door was locked at 7 pm, well before 10 pm end of general access time, meaning large items could not be moved through only other access point - a standard doorway. Never told about this limitation at start of rental. Huge inconvenience. Price of rental was a bit steep for size, but facility was very clean, convenient loading docks for truck or car, unit always kept at a cool room temperature, and video security. Would be 5 stars except for restricted access through large door.

Rating:

5.0

This place is awesome! They went above and beyond making the experience a truly positive one! A million thanks!! Moving is always a challenge, this UHaul branch made it so much better!

Rating:

5.0

Professional, clean, secure environment. Set it all up online, showed up and it was ready. Recently went in to remove my items and eventually close my storage unit on a weekend. Nothing wrong just found a spot to live with more storage. The next Monday they called asking me if I cleaned out my unit and would like to close my account, before I had an opportunity to go online myself. Couldn’t have been an easier and more pleasant experience. It was also comforting to hear the staff are checking the units frequently too and checking in. 10/10

Rating:

5.0

Used before will use again

Rating:

5.0

Still have two other units at the same facility, one of them for almost 20 years. Although the employees and managers have changed over time, I've always been impressed with both the facility and the help I've received.

Rating:

4.0

Over the 7 years we had our units, here are my comments: --Four rate increases in last three years (50 percent) - too much to pay for storage. This was the main reason we left. --Change debit cards twice, and both times the transition was bungled despite prior notification. --Closed out unit in the middle of the month and there was no pro-rated refund. Staff was helpful during close out despite elevator problems.

Rating:

4.0

Very nice guys helped me and explained everything and my questions also.

Rating:

5.0

Very accommodating I had to upgrade to a larger unit and the staff took care of it no problem

Rating:

2.0

77 yr old senior moved out 1 day late and Wes charged $160. for 1 day. Rodents damaged some of my belongings. I am extremely disappointed that U Haul will not give me some consideration. I have rented another unit and several trucks. Patricia Martin 401-924-3549

Rating:

5.0

The gentleman who helped me was great! Not only did he find me a convenient storage space. He also walked me to the storage unit to show me where it was. I would highly recommend this place.

Rating:

5.0

Well worth the money.storage area was well maintained access times were convenient. employees were always friendly and helpful.

Rating:

5.0

Staff was always friendly and helpful.

Rating:

5.0

Great customer service, and all equipment was clean 👌

Rating:

5.0

I spoke on the phone to Amanda, she was friendly and helpful. The man that checked me in was friendly and helpful and shwed me everything I needed to know. Also let me know if I had any further questions, I could ask at the office.

Rating:

5.0

Very good experience

Rating:

5.0

Just right

Rating:

3.0

I was charged a late fee when I did call the store and tell them the bank cancelled my debit card because there was a fraudulent charge on my card. It was not my fault that it takes 7-10 days to get a new card. I called Uhaul as soon as I received the new card.

Rating:

5.0

Always used this facility in Warwick and never had any issues. Definitely would recommend.

Rating:

5.0

Happy to have secured and moved into a storage locker at this facility. The gentleman that helped me was patient and thorough in his explanation of policy and how to access my new unit.

Rating:

2.0

The office personnel who checked me in were very helpful. When I returned to empty the storage, however, one the office persons was closing the door when I arrived and asked if there was a restroom I could use. He informed me that the storage building had no restrooms and that they were closed. I would have delayed them 2-3 minutes at the most. It took me much longer to find a restroom nearby before I accessed my unit. Basic kindness goes a long way.

Rating:

5.0

Such amazing help and experience. Ty.

Rating:

5.0

The Gentlemen working were always polite and very helpful🙂 Thank you for making my unwanted move much easier.. ❤Kristy Lee

Rating:

5.0

Did they find a pair of headphones in the truck i rented ? If yes please give me a call 4014425862

Rating:

5.0

Love U-haul

Rating:

4.0

The people at the front counter could improve on customer interaction as I work in customer service and they didn't really talk to me/barely responded to my questions.

Rating:

5.0

These folks were great. ..very helpful and accommodating

Rating:

5.0

Tom and Rich were very helpful to me patience with me being blind.

Rating:

1.0

Your younger staff is rude and obnoxious. Very cocky when answering questions. I own 3 businesses and I would not have anyone in my office that acted or commented the way they do. Spent a lot of money in your facility. Service was horrible

Rating:

5.0

My first time using storage at this facility. The young gentleman at the counter walked me through all of the electronics-key in and out cards etc and walked out when I was having trouble getting access my first night He stayed to help instead of going home on time. He was excellent as were other staff members earlier in the day.

Rating:

2.0

Card key box for after hours was most of the time off when I went. Staff was inattentive and not helpful when I told them what was wrong.

Rating:

5.0

I highly recommend U-Haul for service and storage units.

Rating:

3.0

The only problem is when you call no one from the Warwick store picks up the phone. Called 3 times put on hold for a long time.

Rating:

5.0

After arriving in Rhode Island I realized I didn’t reserve a big enough storage unit. When I mentioned this to the gentleman that was assisting me, he not only did what he could to get me a bigger unit, he also informed me that because I relocated to another state I also got the first month free for my storage unit. That was a nice surprise! The facility is exceptionally clean and well maintained. Overall, I am very happy with my experience so far.

Rating:

5.0

Pleasant experience overall.

Rating:

4.0

The only reason why i didnt give it a 5 was the fact that you dont prorate i cleared my unit out on the 4th of june after paying on the first and could not get the difference so i kept the unit until july first

Rating:

3.0

The staff at this U-Haul were rude will never tell anyone to use this U-Haul

Rating:

4.0

I only had one problem i paid my full month on june 4th and moved out on june 5th and did not get any of money back...i think that is very unfair..

Rating:

5.0

If I was in a position to improve anything at U Haul it would be the wait time at your call center. I realize there are many customers all attempting too speak with a representative and some if not most could easily access your on line service. But in my situation I wasn’t able to get access to make a reservation for my storage. I am not sure if I had spoke with a representative on the phone my issue would have been resolved? Because I hung up several times from frustration of listening to your recorded messages prompting me to use the online service that I could not. The longest wait time was almost a half n hour . My solution was to drive directly to the location . I was pleased with your Staff and the associate who help me reserve my storage unit as well as the simplicity returning your truck the next day .

Rating:

3.0

When we emptied the storage bin, I went into the office to close out the paper work I asked if we would get money back since we were closing out a couple of days early would get a refund. The person closing the account said, no we don't prorate the larger units. We closed a smaller unit earlier in the money and we got money back, what is the difference?

Rating:

5.0

Everyone was friendly and helpful. It gets stressful while moving, especially when you need to store everything. They rolled with changes in closing datesz movers backing out and about a hundred other things. They were real helpful.

Rating:

3.0

The day that I started moving some of my things in. I asked an individual if he was an employee of the facility, and his reply was “ no I just wear this brown shirt cause I like it”. The reply bothered me so much that I’m looking for a new storage facility.

Rating:

5.0

Person at the desk was extremely patient and helpful. Facility was clean and elevator worked well. Great improvement over the Pawtucket one.

Rating:

1.0

I tried to cancel my reservation the same day it was made. An hour later. No one answered the phone. It took 2 days to get custody service online and I charged a full months rent without even moving in.

Rating:

3.0

My one complaint is that even though I had made a reservation and given my credit card, the unit I had reserved was given to someone else. End result: I was stuck with a unit that is NOT directly accessible from the outside, which inconvenienced me and caused me to pay more for my movers (to pay for the “extra steps”). I also had to spend $30 more PER MONTH for my unit.

Rating:

5.0

They were so kind to me and very helpful...aI highly recommend this facility....Thank You Diane Faria

Rating:

4.0

Sliding doors were locked every time I went and I had to wait for someone to unlock them. Very inconvenient. Other than that it was very nice. Clean, well lit, and secure.

Rating:

5.0

It's a well maintained place for your peace of mind

Rating:

4.0

The facility was fine. I could have used more light in the unit, though.

Rating:

5.0

Thanks. I needed a space to temporarily store things until I could gradually move them to our house. Worked out great.

Rating:

5.0

This was a safe and clean experience for my needs

Rating:

4.0

Only issue was with the security access card.

Rating:

5.0

The staff was very nice and professional. My storage unit was spotless and well lit. If I had to rent another storage unit it would be at your location, also I would recommend it to friends and family! Than You

Rating:

5.0

Thanks

Rating:

2.0

The woman who irking morning ls to clean/ lockout customers couldn’t have been more rude or unprofessional in every passing and encounter. Customer service is NOT her forte. Maybe something without customer interaction? Because of that I have already secured storage with cubesmart (who’s been nothing but professional and kind the whole time)

Rating:

5.0

Easy access, friendly staff, clean, they had what we needed. Storage area very clean well maintained, have flat cart to use, secure Highly recommended.

Rating:

4.0

Great experience.

Rating:

4.0

Everything was fine, the only issue is that I ended my rental three weeks early and there was no refund.. minor thing but important.

Rating:

5.0

U was very nice to me I had so hard times u worked who's me ty so much

Rating:

5.0

No Issues at all, If moving is not stressful enough the entire U-Haul staff made it much easier and that was appreciated greatly.

Rating:

5.0

Service was excellent!! Storage unit clean.. very happy!!

Rating:

5.0

i have to say that all the staff that I encountered were super friendly. Please keep it that way!!

Rating:

5.0

Great storage

Rating:

5.0

All was great!

Rating:

5.0

Always very easy to rent here. Thank you!

Rating:

3.0

They keypad outside which allows access into the storage unit was broken for the last 5 months or so which meant the only time the unit could be accessed was during the day when the office was open

Rating:

5.0

was pleased with the convenience and experience. would use the facility again.

Rating:

5.0

Great staff

Rating:

5.0

Na

Rating:

5.0

I had my storage unit for 3 months. I never had a problem. Staff was always very helpful and friendly.

Rating:

5.0

thank you

Rating:

5.0

Great people

Rating:

4.0

.

Rating:

4.0

Great place to store ur belongings.

Rating:

3.0

Felt sorry for the desk person who was very unfamiliar with the check in process. Took a long time. Kudos to the employee who was patient while teaching her.

Rating:

4.0

Nice clean place

Rating:

5.0

Super friendly and helpful staff. Kimberley is the best and deserves a raise!

Rating:

5.0

😊

Rating:

1.0

Screwed up my drop location, my reserved storage wasn't available when I arrived, failed to set up auto-pay when I asked which caused a late fee, then overcharged an extra month after I left. Ugh

Rating:

4.0

Customer service was GREAT, but we were given incorrect information about the accessibility times and had to leave before we were ready. we weren't staying nearby and had to come back the next day.

Rating:

5.0

Everyone was very friendly

Rating:

5.0

Professional and well run. Thank you.

Rating:

2.0

1st vehicle falling apart Employee tried talking me out of services I requsted

Rating:

5.0

Great place. Always had help when I needed and easy convenient hours to pay for my unit!

Rating:

5.0

Great job by all personnel .

Rating:

5.0

Derek was very helpful and friendly in showing me my unit and answering all questions.

Rating:

5.0

Every time I went into the office every associate was very informative, friendly and helpful.

Rating:

5.0

The associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.

Rating:

4.0

Gentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.

Rating:

5.0

Everything met our needs so far :D

Rating:

4.0

I would recommend to someone that was in a pinch with no other options. Otherwise it’s too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.

Rating:

5.0

Very helpful staff.

Rating:

2.0

several points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).

Rating:

3.0

Storage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.

Rating:

5.0

Great service.

Rating:

1.0

I rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.

Rating:

5.0

Would use storage again in the future.

Rating:

5.0

I am still in one of your storage units and your service is commendable.

Rating:

4.0

Good service,good facility

Rating:

4.0

Been with u guys for awhile and u guys do a great job

Rating:

4.0

.

Rating:

5.0

Diffently would recommend

Rating:

5.0

The only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.

Rating:

5.0

Good service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.

Rating:

5.0

No comments

Rating:

4.0

TWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.

Rating:

5.0

Moving is always difficult, but Warwick UHaul staff made it possible.

Rating:

5.0

Very nice facility; helpful and friendly staff. Reasonably priced.

Rating:

4.0

We came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around

Rating:

5.0

Everything was perfect. Never had to worry about the security of me possessions.

Rating:

5.0

The staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.

Rating:

4.0

No issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.

Rating:

5.0

Everything was fine.

Rating:

5.0

Clean storage unit and excellent security.

Rating:

3.0

3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.

Rating:

4.0

I've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.

Rating:

2.0

My storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service

Rating:

5.0

Excellent customer service, easy access and secure environment.

Rating:

1.0

When I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage