Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
Lower mileage rates....$1 a mile is ridiculous .
The person who help us he was really awesome guy. He expalined everything in very detailed.
You need more space to get in and out. It's tight maneuvering in that parking lot.
Almost forgot the blankets we rented. But when we went back in to let them know, they were SUPER quick, apologetic and loaded them up for us. Very nice folks
Great service from professional people.
Lady at front desk a little rude, but the guys checking trailer back in were great.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
A great professional experience.
I received a quote over the phone and made a reservation. Your CS agent never explained anything regarding "insurance" upon pick up. This needs to be addressed in the initial conversation. I was very happy until the moment I received a call stating that there was a cut out coupon for me to obtain insurance...I already have insurance, thank you.
I rented a pickup for two days a week ago and the van for two days this week. Everything was in good order. The personnel were very professional. We were very pleased.
Rental went smooth with a reservation ahead of time. Tow dolly was pulled up and ready to hook up when I arrived. Thanks for the great service.
Tail lights had to be repaired
The service rendered was very unfriendly over all maybe it was because it was Thanksgiving day? That's why I gave it a below average instead of poor. There was just no effort in being nice.
The employees here have always been great.
make sure that you tell them up front that the total is going to be $122 a day
Kevin Lindell was very thtough in his expelnation of the contract. Very professional.
My truck rental was conducted without any problems and my bill ended $20 below estimates. I was very happy considering I needed my move on Thanksgiving day-2014. I would have preferred to move on another day but because of last minute changes Thanksgiving day was the only time I could make the move. I called the day before to confirm my truck was available and during my phone conversation I discovered they would be open on the holiday. They changed my pick-up time without any issues. I got there early and everything was ready to go. This is a very good location and I have used it several times for trailer rentals to tow my jeep behind my RV and this time for a truck and appliance dolly. On this move my appliance dolly was brand new and everything worked perfectly. Overall, this was a very good experience considering it was a major holiday and there were other things I wanted to do like eat turkey and watch the cowboys.
Despite all the road construction on Hwy 380, this location handles themselves very well. Easy in, easy out. I also like the fact that this location has really nice RV/Boat storage in addition to all the normal U-Haul services (trucks, boxes, hitches, etc).
No comment. Everything was excellent. The staff was fantastic. They were professional, well informed and very helpful.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Stop being so greedy to make every last buck you can off people.....if half the furniture pads weren't used and they were still sealed in the bag, credit this amount back to customer instead of gouging them. Also, take out the cart from inside the truck, if I needed a cart I would of rented it - your trickery that mandates one to pay for a cart to get full use of space that was already paid for is shameful.
Nothing, great experience.
Very fast, efficient and friendly!
awesomely quick drop-off!
Staff was amazing. The weather was cold and raining and they did not rush the set up or instructions and went out of their way from the time we entered the door to make sure we had what we needed.
I rented a 24 foot truck. This truck should not be in service! It was not like what is advertised on your site.
Very old, Ride was horrible, constant shaking and dash rattled constantly, Door seals were bad, which made constant wind noise. Steering was very loose, I was constantly correcting back and forth to keep within the lane. Also I believe the newer trucks get better mileage I paid more in gas than I would with a more recent truck. For the sake of future customers, please retire this vehicle.
Have NEVER used anyone but U-Haul!!!!!!
Thanks for the great service!
Way better experience than Pick up and drop off at the 121 location near Custer... friendly team at the University location... will go back.
Return/ check out was fast and efficient! The two young man that greeted me at the truck return stop where very nice a did a great job of getting me checked out very quickly. I very much apreciated that!
I reserved it on-line, big mistake! Do it in the store. Received a call that they wanted to give me a bigger truck lower price and with flat mileage rate, good thing. Bad part about on line they charge more. When got to location blank it rental was 1/2 the price then on line rate. I told them to cxl on-line price and give me in house price for the blanks, attendant said he would but did not.
Excellent service, clean facility and fair priced.
Access to the store is tough with the construction work going on.
This is one of the best locations we have dealt with - decided to make this our primary location. Service personnel are fabulous!
Nothing. The online and in person processess worked expremely well and in sync, making our experience run quite smoothly.
Sales people were very cordial
Can't improve on that
It was soo dang expensive...i needed the truck for 24hrs and a 6 hr drive and it was 319 bucks...plus i still havent been charged and it was 3 days ago now.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
Do not change anything. If it's not broken, don't fix it.
Keep up the great job...everything went very smooth and employees were great and very friendly. A PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE!!!
This is my favorite U-Haul Location. I always receive courteous, knowledgeable and efficient service.
We have rented from the location several times. We always experience excellent customer service from the staff there. Everything from having a hitch installed on our Honda Pilot to buying boxes these folks a great.
Easy to book online, helpful and flexible in person. Keep it up!
I did feel somewhat sidelined by having to pay for estimated mileage upfront. Did not expect that and it seems like an awkward system.
The only problem with the location is the highway construction has blocked one of the entrances to the facility-- no fault of Uhaul. Otherwise, I would rate it as Excellent. The people at the location were extremely nice and helpful. I will definitely go back there!
I have three different charges on my account pending for various charges. This happened to a family member a few years ago. Get your calculations together.
Kevin was extremely helpful when checking in by presenting all options available to me for what I needed the rental for, which saved me money. Returning the truck was also a breeze and did not take any time at all. Great experience.
For next customer please inform that u need to pay for the gas so they not feel stupid thanks
Trailer rental was easy and for return I did not even need to get out of my car. Great experience...
Great people. Great service! I rented a truck and had a hitch added to my suburban. Both experiences were perfect
The truck was a real piece of crap. The dash shook at 50mph+. Transmission whine going into 2nd and 3rd gear was louder than you could talk over. I get you are trying to get the most money out of the trucks, but that was really so used up it did not feel safe.
The actual site of the location is very tight and was full out to the street every time I went to the facility, making it difficult to maneuver.
More associates available to check people in returning equipment.
Paying for thr U-Box was a nightmre!! Somehow $290 over the cost for the box waas put on hold in my bank account. This occured at the Somerdale U-Haul where my box was delivered. I did finally get my money back in my bank account but it was stressful. I would use the service again if necessary.
Customer satisfaction was top priority.Iwas well pleased with them.
The staff was very attentive and made my move from Kentucky to Texas very easy. The storage rental process was simple. No Strings Attached! Thank You!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
I LOST OVER $300 ON THIS. I WAS VERY SPECIFIC WHEN I WENT TO THE UHAUL AND TOLD THEM I NEEDED TO RENT A TRUCK AND RENT A TRAILER. I needed a truck and trailer to drive to Arkansas from Dallas TX to pick up a classic car. The rep at the McKinney Location told me I could rent the truck in McKinney and I could pick up the trailer in Arkansas. I drove 6 hours to Arkansas and when I got there they did not have a trailer that would fit my classic car. So I drove all the way back to Dallas without my car. When I got back to McKinney I explained to them what happened. They told me tough luck and there was nothing that they could do and they still charged me $300. I would never recommend uhaul to anyone and I am telling everyone I see about my experience. Feel free to contact me anytime if you could reimburse my my rental it would be greatly appreciated.
Thank You 832 872 0278
The way my accident was handled was ridiculous and I was treated like a liar
Perfect return. The associate was fast and incredibly efficient.
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
Exceptional service and attention. Will recommend it to anyone needing equipment in the area
This site I would highly recommend . I don't remember any request or need that they did't take care of with a nice and friendly attitude. I would give them an A+.
The people at U-Haul have been efficient and very helpful.
Everyone there was very helpful and professional. I've used the one near 121/Custer and their rudeness left adisappointed impression with uhaul. But these guys on University made it back up. Thank guys. And their store hours are some of the best in the area.
Your guys are professional and courteous. They are very knowledgeable about the products and helpful.
The drop off was super considering the road construction going on in front of the location and the kid who processed me was great and apologized several times for the inconvenience due to the construction.
Everything was great! Personnel were very nice n helpful.
NOT charge a frequent customer a $25 clean up fee! I've used Uhaul about 7 times in 6 years.
The air conditioner did not work. 380 miles in the heat is unacceptable. I fell taken advantage of, I asked more than one to please make sure this truck was in top shape for a long road trip and it was not. My Family was completely miserable and took much more time than necessary due to the heat. Stopped several time just to allow family to go into a store and cool off. Absolutely avoidable .
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Nothing unless you can move the construction site away from the highway.
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
The trailer towed very well. The attendant checked the tire pressure before I left.
Overall, a very high level of customer service. The staff a both check out and in were courteous.
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
My experience could not have gone any better. The staff was very welcoming, kind, and went out of their way to help me on a very important and stressful day. I will definitely recommend this location to friends!
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
The overall experience was excellent. I don't feel anything additional is needed to improve upon at least by my personal experience. Employees were very friendly, check-out and check-in was very fast and efficient, and the equipment was in great condition. I'll definitely use this location again in the future.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Not much you can do about the road construction going on at this site but the Team at this store has done an exceptional job in handling the traffic in/out issues with only 1 traffic exit (now shared as the entrance) and working through TxDOTs-piss-poor planning. ;0)
Everything was very satisfactory. Employees very helpful.
Erica was great. Very professional and patient while making my reservation. I was making the reservation for my husband and had to call back a few times to get all the information she needed but she was great. Thanks
We didn't have any problems except the "Mom's Attic" leaked. We hit rain and when we unloaded we had water on bottom of boxes. We will check the damage, if any, and get back regarding our insurance claims.
Wendy was great. Enjoyed working with her.
ADD MORE REPS TO REDUCE WAIT TIME.
This location has excellent customer service, very friendly staff.
The quick check in process made my experience a breeze. While the lot is tight, Kevin and his team are efficient in getting you in and out quickly.
fast and easy. Customer service was superb.
Everyone was very nice and on point. This is the second time I have used them and they are always top notch
I that I had used 1/8 of a tank of gas and I owed $20.00 for enough gas to bring it to 1/4 of a tank and then $30.00 service fee. I went back and put in gas that brought it to 1/2 tank. How utterly and astonishingly ridiculous to charge a person for $50.00 for a 1 /1/2 gallons of gas. I wiil not use U-Haul again . I am considering going to BBB to see what they think.
No gas stations nearby and not the closest one tom my house. Would have done it different. And the gas charged is a little excessive
The staff at this store are excellent, very nice and helpful. Thank you for a wonderful experience. Kathryn
Check in is a little insulting - checking that turn signals, headlights, break lights all work. You should do it yourself later or better yet before letting the vehicle go out and not bother the customer with it.
Get In and out sign not posted,
very nice, professional, had exactly what I needed at a fair price
The drop off entrance/exit is a bit cramped and confusing which led to another customer becoming frustrated and rude to the attendant. This wasn't the attendant's fault and the customer was obviously irrational but the drop off system could be improved for the sake of the employees who have to put up with such individuals :) The attendant was polite and very helpful despite the abuse he received, A+ to him!
The best U-Haul location ever. Friendly people!
Quick, easy transaction. Friendly, helpful employees. Good experience and value.
None, it all went very well. Very easy!
Hard to say what to improve, Service was fast and professional... it would be nice if the prices were better
The place was clean and the people were really nice and helpful!! Have used this location before and would do it again.
The manager called and resolved an issue beyond my expectations. Thank you so much.
They called to confirm equipment and everything was ready when I arrived. I was in hooked-up and on the road in 15 minutes.
Great customer service thy make things right yall have great manager on duty there and friendly staff.
The two people - lady at the counter and gentleman who hooked the trailer up - were very friendly and professional. Really appreciate the quality service :)
Great customer service from cashier. Let me know my options that were available for what I was trying to pick up. Will recommend this location as well as use for future.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
Nothing. Free truck is all that I can think . LOL.
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
I was charged for 990 additional miles on a 90 mile rental and it took me 5 days to get my credit back. All the clerk said was "Gee, sorry about that". Sorry is not enough
All the individuals working at this location were friendly, helpful and awesome! Always a smile and no complaints,even when it was after and I was asking questions. :)
God help these local-only trucks. This one was lacking a drivers-door gasket, had serious steering issues as well as overdue windshield wipers. The low beams were like parking lights and the highbeams bothered no other drivers. This truck came from Arizona but that must have been a hundred-thousand miles ago.
The 24 foot truck I got was badly in need of service. However the folks at the location handled the situation quickly and were great to work with. I've rented here 3 times in the past year, definitely would rent here again.
Great place to rent. Always clean and available.
nothing, I had a very good experience.
awesome customer service, I have rented from this location twice before and wouldnt use anyone else. In fact will be using them again at the end of the month. Awesome customer service and management here. They are outstanding. thanks for doing such an awesome job/.
When a pick up location is promised and the customer checks multiple times, there should not be a phone call made while I am in route to pick up the truck, changing it to a location very far away. Then we had to waste two hours trying to get the problem fixed before we could start out move.
The staff was very knowledgable and helpful. A great overall experience. Thanks
Easy and fast experience!
When you tell the customer that you have 24 hour drop off, don't charge an extra day to their card for dropping off 30 min after close.
All of the team members were very helpful and enthusiastic.
I don't like the fact that trailers are rented without spare tire.My wife and I were very nervous and unease to the fact that in our long journey,a flat tire in the trailer could be disastrous.Howerever we made it safely.We also notice the trailer rear lights were too fade and opaque.That's a safety issue.
Make sure number on UBox is readable.
Pick up was painful, but drop off was fantastic.
The slant of the pavement in front of the units made unloading & loading the U-Haul truck extremely difficult.
The personnel were above average! Terrific people!
have more personal available to help get information
We dropped the truck off after hours and this location looked very professional like a full service uhaul should look
Manager and team are very polite!
Under staffed. The truck was shaking and the wheel needed to be replaced. Could not get a hold of anyone on the phone. But the staff was very kind and apologetic. Nothing bad to say about the people just wish they would have had staffing to make it easier on them and customers and a truck that was actually working properly.
Location is busy but everyone is always friendly. I returned the tow dolly after closing time but received my return receipt electronically first thing the next morning which was a big time saver for me.
This particular truck had a constant surge in the motor and the seat-belt needs to be looked at it locked up on me many times. I finally had to take it off in Houston traffic so I could lean in and make sure I was making safe lane changes and keeping an eye on traffic and using my mirrors. The dealership where I picked this truck up was excellent. One of the better Uhaul experiences Ive had in a while and Ive had a ton of Uhaul experiences in my lifetime. Way more than the average bear.
Be clear on the phone about the cost per mile, I misheard the representative when I reserved the truck and thought they said 15 cents a mile and was surprised when I arrived to find it was almost 60 cents a mile, I likely would not have reserved it at that rate.
The team was very helpful and quick! Thank you.
Allowing me to checkout without going inside was priceless!
Angela was extremely helpful, and accommodating. I arrived from Michigan with many personal trials in my family, and was late getting to this location. She helped me to feel less stressed about the time, and provided kind words and great service!
The trailer I rented was in great condition. I was able to do what I needed to without having to worry about the trailer. The staff was friendly and very helpful. I highly recommend the U-Haul on 380.
The truck was very old. The transmission was going out on it and the A/C did not work well in the TX heat. One of the interior side rails was broken.
I like the quick check out and the fact that I did not have to go inside to check back in as I get my receipt via email. Keep up the good work
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
Despite some issues with the computer the manager of the branch was very helpful and considerate.
Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.
I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.
I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!
A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.
I wish that all U-Haul facilities were this nice.
Quick service, accurate, helpful.
Michael Riley is very helpful and always willing to help. We would recommend this facility.
The staff was very good. The guy that helped us was very good, informatI`ve, and made the whole experience better than expected.
Very friendly and helpful staff.
i talked to 3 different people while there. all were very helpful and courteous.
While I would have liked to have 24-hour access, I understand that this cannot always be provided. Of course, I would have enjoyed a lower rate, but I am quite pleased. Thanks, McKinney U-Haul.
Steve did a great job give him a raise
you need to buy back the locks
The staff was very helpful and extremely personable
Fast service and very helpful.
My only complaint is that there was no pro-rated return of fees for ending the storage space rental before the next billing cycle, other than that, I was very pleased with access to my stuff.
With the free month of storage space, I thought we got more than our money`s worth. Very professional staff.
Thanks so much. Everyone was very helpful whenever I needed it!
Great staff!!!! The lady who assisted us was knowledgeable and sweet.
We were happy with our experience.
The facility needed to be open later in the evening.
The guys at U-haul really helped me out. The facility was top notch. Even on move-out, they went above and beyond, offering me help. Thanks very much and happy holidays! -Austin
My only disappointment was that since you only had on climate controlled in the size I wanted, it was not available for the free month plan. Otherwise, I was COMPLETELY satisfied.
You exceeded my expectations.
I was very pleased with the whole experience!
The people I met were courtious, friendly, efficient, and relaxed.
Your comment area won`t accept what i had to say.
michael very helpful...delivery and pick-up so easy!!!
Employees were extremely helpful and curtious, great experience!!!
I received good service and it did not take long.
Facility was nice and clean and service was good.
At this particular location, it is a pain in the butt to also have to use your badge to re-open the main door, while going up a hill with a cart full of stuff. It is not too convenient.
We were only there a month...staff was very helpful. Thank you.
Make sure truck is @ 1/4 tank from now on. Didn`t receive free month storage, the drop off location I chose is not a storage facility. The personnel assured me that did not matter. It did!
sent to the wrong storage by computer then called and got wrong directions and then had to pay extra for miliege would like a call 817-600-6088 thank frank runey
Manager onsite was was rude
Thank you for the excellent service.
We recently had to move from our rental home quickly due to a bank foreclosure. Michal Riley was extremely helpful in getting us in the proper units needed.
very impressed with the security of the facility
My experience with U-Haul Moving Storage of West McKinney was highly satisfactory, due to the accommodating and expedient service of Michael Riley and his excellent staff.
The staff is very friendly and helpful made it easy to store my stuff there I will use them again
this Uhaul did great to remedy a not so good situation. Pleased with their customer service
Employees parked in front of our unit. Addressed numerous times. Bad experience.
I have had never been so frustrated as dealing with Uhaul and its employees. Never again will I put my self through so much aggravation. Do you hire anyone who is not an idiot?
Very helpful. Assisted with loading my purchases into my car.
Very happy with overall experience! thank you Mr. Riley!
Michael was customer focused, friendly and easy to work with - great experience in an area where I have had bad ones in the past.
The staff was very friendly and prompt at assisting all customers. Enjoyed my experience and would recommend to anyone.
Holy cow- Michael Riley the manager is awesome! Extremely personable, and great vision for where he wants to take his store. Great RV storage facilities!
the access hours to the climate control storage are very limited.
The individual that helped me was more than helpful and so knowledgeable. He also helped me find solutions that met my needs while making me feel like a valued customer.
We had 2 storage units. The facility was great. The staff was helpful.
I didn`t actually have to interact with the staff very much but my storage unit was just what I needed for short term storage. The rat poison did freak me though at first.
Erica and Michael did a great job taking care of us! Very professional and helpful. Thanks for a great job!
Sometimes is quite diffacult to access the gate using the access card...I would reccomend a gate clicker for ease and security reasons...Thanks
Mike did a great job taking care of my storage needs!
WeDID NOT getthe storage unit asked for on reserve just 3 days prior Also I believe that these people need better management guidance! The ONLY helpful person was ERICA whom we set haul/storage
So far no complaints other than the master lock set I bought from you guys isn`t working right. The keys won`t go in and one of the locks sticks
I was taken aback by the friendliness and the customer service skills of the staff here. they were very friendly and caring. I appreciate their help and efforts.
Great Staff. Very Friendly. In and out quickly. HIGHLY RECOMMEND!!!!!!
Thank you for making our move easy!!
Someone stole our battery from our RV.Cameras installed to protect customers. Signage to alert to video cameras.Theft will ruin your companies reputation of being a secure storage facility.
they helped with everything i needed
The store representative was very good at explaining the storage details to me.
Awesome Guys!! They took Great care of me..
I`ll highly recommend this location to anyone!
Staff was great. I am a little concerned about the level of security seeing as there are people in the RV/Boat storage lot just hanging out beside their RV parking spots with large groups of people.
Mr. Riley was extremely nice to work with. He helped me with everything I needed. It is nice to see that such professionalism is still in existence. A wonderful experience!
Girl who helped us was pleasant and professional.
Everyone was very helpful and went out of their way to help me decide on a spot. A+++
Excellent customer service. Friendly and helpful staff and clean storage environment. Enjoyed the experience and will consider use again. Thanks!
It would be great if the employees would not park under the awning. Tough to access unit.
very well kept. Friendly staff.
Good staff, Erica was really helpful, she has great customer service skills, knows how to take care of the customer. Management is also great.
All of the staff were completely courteous,and always helpful and professional and very easy to work with.Its the kind of place that makes you feel confident that your valuable belongings are secure.
Evening facility hours need to be later: 10:00p
Used the facility for about 30 months...convenient hours, courteous staff...thanks.
Everyone was very nice and helpful!
Michael R. made this experience not only easy but enjoyable! When going through a stress-filled time like moving it was such a blessing to have one thing be stress-free.
I will always use U-Haul. I had ex