Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
No need to make any changes. Very professional.
Every member of the staff was friendly, helpful, and professional. People facing the public are a company's greatest asset. Yours are top notch!
Same day rental ... Quick and efficient at pickup and drop off!!
Truck drove well. Ramp easy to work. Staff at store were polite, helpful, and speedy.
Better professionalism. When I ordered the rental van, I was told I could get cash refund on difference of estimated charges by Mr. Linney. However, when I returned equipment I was told they don't give cash refunds when credit or debit cards are used. Evey one in the office could definitely used some customer service training because they all lacked in the area of professionalism.
Everyone that I had contact with was very courteous and professional and also helpful. I will do business with this location if i every need to.
Great to do business with. Thanks.
Staff was very courteous and helpful. No hassles, exceeded my expectations.
Staff was again very professional and welcoming
Always very satisfied. Kevin and his staff do a great job
We ask for the 26f truck and reserv for the next day at 7 am I'm pay y credit card next day after I'm going to pikup the truck thay give me a 24 f truck and not say anyting I understand the size and ask the Maniger what is this he told me this is the same , after I'm ask the 26f , they told me sorry we promise to anuter and we have only one of this truck. Also truck has bad breck and not /100 . Also we call to used this truck for anuter day day told me no we have only one truck this size we can not finish my moving that day and call anuter compani and rent from them . This is sham for your compani to give costumer service like this
Thank you, you guys were always helpful with our questions or concerns. Your service was excellent .
There where top notch. Helpful and respectful.
The truck was in excellent running condition clean good service and excellent use of technology
I've never had a complaint before,the truck i rented was bad.The steering was bad and the ride was worse.The truck should not have been leased! I would have sent this sooner but been having trouble with internet
They still ain't give me my money
I am a frequent renter here and the staff is really good!
No issues. Very smooth transaction.
No fault of UNHaul but truck was not ready on the day reserved. Precious renter did not teturn it as scheduled. No other rental available since lost one day of moving.
People were nice, polite and very helpful. I will use this location again????????????
Excellent customer service, dependable and clean equipment. Perfect experience! Thank you.
I was sold a dolly for a truck that DOES NOT have a ramp. When I dropped the truck off the representative advised he was about 20 minutes behind on checking trucks in and stated that he would email me the receipt. Due to him being behind, I was charged an additional day. I am owed a refund! I would never refer nor use this company again!
Dropped off during off hours and was easy to do
Everyone was very helpful and friendly
Love the location close to my home
As a young woman renting a moving truck, it would've been nice for someone to mention that the 10' doesn't have a ramp.
Always a pleasure to do business with Kevin and his team. I have rented here many times. It is always a smooth, easy process.
Only question I had was about my bill. I picked up a 24' truck on Sunday morning and was told mileage would be .89$ per mile, however the bill reflected $1.09 per mile. Also, we put the recommended amount of gas in the truck according to the chart before returning, but it took 28 gallons to get the gauge to 5/8 full (level when picked up). We drove 129 miles. -Gauge appeared to not be functioning appropriately.
Kevin Lindell is a TOP UHAUL MANAGER, however
the other people that work at this location, I am not sure have it together. Mr. Lindell was at a meeting, and I was given a Uhaul trailer that was manufactured
in the 1950's. I quickly changed to another trailer and I was overcharged for my rental.
I picked up at 10:30 AM on Wednesday, and returned at 4:30 PM on Sunday, and they said this was 6 days. Not sure how this equates to 6 days. ??
If you are serious about correcting the issue, then I suggest calling me, and let us discuss this.
214-733-4392 Scot Clayborn
The truck I rented leaked water in the cab and in the storage compartment
Clean, nice environment and very professional. Everything was smooth and easy to check out. Nothing was negative about my experience.
Courtous and prompt upon renting the trailer and returning. Friendly employees.
Everything went smoothly from pick up to drop off.
Fantastic staff. Great personalities. Easy to work with.
Staff was very friendly this time and made it all very easy.
The person that got me into my unit was friendly and very knowledgable about the whole process. Quick and Easy.
Very nice people and friendly. Very professional I really enjoyed my experience.
I had called and set up a storage unit at the drop off location to save time. When I arrived at the location I was informed that I would not be able to store my vehicle at the location. I was told that there had been problems with people abandoning their vehicles, and that they no longer allowed for vehicle storage. This required me to find an alternate location to store the vehicle, which added a extra day and extra mileage to my rental, increasing my costs by over $100. This was bad enough (That Uhaul made an offer upon which I placed reliance, and then rescinded that offer), but what was worse was the total lack of empathy from the staff. As though not only was this not a problem, but it certainly wasn’t their problem.
And to be clear, this was the staff that was on duty on the afternoon of Sunday, October 11, Not the Staff that was on duty Monday, October 12.
The staff has no clue how to hook up a trailer and slows down the pick up process. My card was charged for the wrong amount but corrected (which caused a delay). When I dropped the trailer off the staff was rude saying that I didn't pay when I did.
Clean but sub part trucks
I reserved my trailer and checked-in online, but still had to wait in line for 30 minutes because there was only one employee working at the McKinney location. The other customers in line ahead of me did not have reservations and had not checked in, so it took a very long time -- even though there was only two of them. The trailer itself was poorly maintained and rode very rough, making a lot of noise as I drove down the road. When I returned the trailer, the hitch release was very badly stripped making it difficult to uncouple it. While there were a few employees working outside, none of them offered to help or sign the trailer back in. I went back inside and waited in line again...only to be told to go back outside and stand next to the trailer. I stood there in the 96 degree heat for another 10 minutes before I finally asked someone if he could help me or if I should continue standing. He finally signed the trailer back in. Needless to say, I will never rent equipment from you again.
I couldn't beleive it, they were open on Sunday. Staff meet me when I pulled up and I didn't have to do anything. They unhooked everything and welcome me to the area. I never told them who I was and when I was pulling away the service guy thank me for my business and called me by name, very impressive.
Need more help for com.service thanks
Overall cleaning of the truck especially the cab would be a plus
The personnel at the drop off location were so rude that i will probably never use uhaul again. Very verbally aggressive and treated customers horribly.
The cab of the truck was decrepit. Dashboard cracked and shaking strongly the entire ride. Seatbelts didn't stay tight.
Your employee upon my return was rude.
Great service friendly staff
Very helpful staff and well maintained equipment
Owner needs to chill out a bit. Very much a micro manager. Now I know why there us a NOW HIRING sign outside. Even with actions towards employees the owner was very professional, courteous to the customers.
Very organized, well prepared and helpful. One of the cleanest and neatest uhauls I have ever been to. I have moved but will make the trip to go to this location again.
Drop off location was excellent, service was fast. We were in and out in under 5 minutes.
I ask for more day's thay would not. Let me pay more days
Check-in procedure and U-Haul employees very friendly and helpful. Check-in was smooth and only took a few minutes, and after a 5 day trip "time" does matter. One minor issue developed, which was addressed and resolved quickly by the Manager.
Fantastic job by the movers I hired.
The utility dolly strap had been cut and was not able to reach around d the frig. Make sure the equipment is serviceable before issuing.
Clean the truck; the cab had candy all over the floor.
Second, don't call me next time to tell me I have to go to another location for my truck, especially when I don't have a car to get there.
i'm not sure I'll ever rent from U-Haul again.
Great service from the gentleman (Max, I think) that helped hook up my trailer. Went out of his way to make sure that it was right.
Great service! Thank you!
Uhaul is one of my Corporate Relocation Vendors and am very pleased with this service on personal experience we experienced this weekend as this order but also from my professional experience as Director of Relocation at my employment.
Plan to use Uhaul full move services again this upcoming weekend as well.
Very professional and friendly location. Well organized and clean. A pleasure!
I was impressed with the manager`s help. Efficient and polite and quick!
I hired Uhaul movers. They were HORRIBLE. However my service at both uhaul stations was better than expected and pleasant
The price to take the trailer and leave in Florida was 2 times the amount than bringing it back to Texas. That is ridiculous.
More vehicles available for early pickup. But that is evidence of a good problem, I'm sure from their perspective.
The trucks box door broke, stuck open. I was unable to do the second load I was planning. They refused to offer me any credit
This has nothing to do with the location(s). It is just not right for U to charge $30 a day for local moves, but charge me almost $200 for three days to pick up a trailer @ one location and drop it off @ another. This is legal exhortation.
Friendlier staff and be more concerned about lights burn out on trailers.
Everyone at the West McKinney Uhaul is so helpful and professional! Great team!!
Customer service rep / employee was an asshole.
This location has been awesome! We have used them several times and have always been extremely satisfied with their customer service! This location arranged our pickup from another location and dropoff to this location. We were amazed of the service we received from the one who set up our rental! She was so friendly and helpful and she made it so easy!!! When we dropped of the truck the gentleman who checked us in was so nice and took care of everything in a matter of minutes! Thank you again for your excellent customer service from beginning to end! We really appreciate it!
Make sure everything is clean and when I did my reservation it seems like I paid more. Online it was cheaper and then got charged 100$ more it seemed.
Again, the help with the trailer and my bike rack was excellent. And, very friendly.
My truck transmission went out (of course after it was loaded) the only down thing about the experience otherwise excellent service
Beyond professional and efficient! This is a model establishment.
Staff was so nice and helpful! We needed help loading/unloading the truck and u haul directed us to Full Circle movers - they were outstanding! I've moved over 20 times during military service and this was one of the best thanks to Uhaul and Full Circle!
Try to get more climate control units other than that everything & Kevin & his staff were excellent. Attitudes were outstanding I tip my hat to you guys kevin.
They were helpful when needed. Inconvenient due to highway construction and an EXTRA FEE to access facility at anytime.
I waited 40 minutes for a pick up truck. One person working the counter. Just rediculous.
The best Uhaul experience I have ever had. Great coordination by the manager. The Uhaul phone app is well done. Very easy to securely return a truck after hours. Uhaul has come a long way since the last time I rented. No more reams of paper or 10 foot receipts!
Better communication from the outside staff
I was left waiting after pulling in- not told if I could go or if anything else was required
Great location. Friendly staff.
This location is very convenient and very well organized. I was in and out very quickly. One could not ask for a better experience Mary answered all my questions concerning the equipment
Was given the wrong address to return trailer had to take it back to the place I rented it. Added 2 1/2 extra hours of driving to the trip.
Expensive but nice facility!
The staff was great, very helpful and professional
Check in was fast check out very slow
Upon return not person who checked truck in but another guy in parking lot was rude to my wife not giving her seconds required to get into our car, but yelling at her to get out of the way then directed another customer in large truck to drive past us as we were trying to exit thru only entrance due to construction, nearly side swiped our car. This guy was rude. It was completely uncalled for.
They tried to over charge me and the overall experience was frustrating.
Kevin Lindell & Cory Kerbo where a huge help for providing the City of McKinney Police with the equipment needed to complete our operation! Without their assistance we would not have been able to accomplish the tasks at hand. Great job gentlemen!
Confirm times before contacting customer. We arranged for morning pickup, but rcvd a call the prior day saying mid afternoon. We requested earlier and were told 12, then 1. We picked up at 1, but found out that the trailer had been there, so we could have started earlier, as per our original plan.
I have rented trucks from this location 2X. The only improvement I could suggest would be a better trailer clean out as the waste water and mud run across the parking lot and as a customer you have to walk through it to get to the office. David Hinman
When I picked up the truck they told me in no uncertain terms they booked the truck with someone back to back with me. They then proceeded to wash the vehicle while I waited on my time. The cup holder and dash was sticky but usable. At the end of the 1st leg of my trip I started the truck and the A/C and indicator lights stopped working. I drove back 50 miles with no A/C in the summer in Texas with my mother leading in her car and my wife trailing since I had no indicators. Once off loaded we determined that not every time but in about the 5th start the rear of the vehicle makes a squeeling noise before starting and then the A/C and indicators stop working with the ABS light on. A shutdown and restart one or two times fixed it. They would hear none of it and proceeded to charge me for being late and treated me like a liar even though I called them during my trip and explained exactly this. Tired and disgusted I let it be. This was a horrible experience adding to the fact I was helping my mom move since she has to leave her house.
Great location, efficient and good employees from the manager on down to the csr's. Just clean the trucks a little better in and out before renting.
Not sure if I would recommend or not I called and reserved over phone youngman was very friendly when I went to pickup guy by the name of CJ was very rude short with words and just not comfortable dealing with him again I would probably set him straight on how you should speak to a customer I even said thank you as I was leaving the building to hookup trailer that guy's response was yep. Very poor customer service from CJ
My salesman CJ Wright III was very rude and condensing to say the least. He told me the trucks A/C was out. I asked if he could provide a discount, he said the truck woul still haul my stuff and to take it or leave it! I was in a bind so I agree to take it in 100+ degree weather. I do not appreciate his rudeness and attitude. There are other companies other than uhaul and I fully intend to use them! Please make sure Mr. wright Gertrude this review with my name on it. This man needs to be in the back airing up tires away from the public!
I had looked online at the cost of a 5 X 8 trailer from McKinney, Tx. to Rifle, Co. It was 119.00 before I went on my trip to Texas. I couldn't reserve it at that time, because I wasn't sure when exactly we were going to be heading back. The day before I needed it, I looked online and it was in the 200.00 range. I called and reserved it. We went to pick it up, and I was charged over $500.00. Seriously? She said it was because of school. I didn't read anything about that while I was online. I had no choice but to get it. We went to hook up to the trailer, and found out it was a 6x12.Seriously again? She said we could go rent one from somewhere else. I didn't have time for games. That's why I reserved it. If you didn't have one, why did he reserve it for me? Also, I told her I'd take it back on Monday and she said we had it till Thursday, just in case. There is no just in case. I value my time. I had it back on Monday. Needless to say, I will not be renting from U-Haul again, under any circumstances. If you'd like to contact me, do so .
Clean the windshield for the customers
The person I was dealing with were horrible, the trailer they gave me didn't have working lights and expected me to take it. After an hour of them checking my trailer plug on the truck and changing trailer lights they found out it was the trailer wiring, which I told them in the beginning. They fianlly gave me a different trailer(with working lights) after telling me they didn't have another one available.
The online rental, check-in, and return closing were very fast and easy. All personnel that I encountered were helpful and friendly.
I had a great experience because the outside check man Brian did a super job. He made me feel confident when I left and greeted me and sent me on my way with a smile-great Kid. Keep this guy,
Manager was rude and impatient. Knew his product, but had no people skills.
The service staff was very polite, kind, friendly especially the manager. I think his name is Kevin.
I know the road construction is something that can not be controlled, but the massive amounts of trucks parked everywhere makes it difficult to use the storage facility.
Best service and good rates on the van I rented! Thanks!!
Make sure your trailers do not have bald tires and squeaking suspensions. Had to cross my fingers that it would make the trip.
Very quick and efficient. Friendly staff.
I had to go to three different locations to finally get a truck that I had reserved a month earlier. All three dealers were extremely helpful and it was not their fault that I drove all over the county to pick up a truck which put me a 1/2 day behind. I have another truck reserved for two weeks from today. Am I going to be run all over the county again?
Pick up dirty. Approx $1 per mile. Too expensive
Be careful to let enough wire out, when connecting to the customers wiring harness. My installer did not and it became unplugged during my trip. Fortunately, I was not in an accident, create an accident, and / or get a ticket.
I asked for a location that the truck could be dropped off after hours. There wasn't a location in Kaufman to drop off at night!!! We had to drive to both and use extra mileage/gas on our uhaul, only to have to drive all the way to segoville.
And as for uhaul quality, we were given a uhaul with a broken ramp.
Nice customer service in McKinney, though. (Besides the lack of knowledge of other locations).
This location noticed that the chains were not crossed on the hitch like they should have been. Helpful and efficient. A well run location
The truck was filthy with road film. I understand the cost and effort required to wash a 20' truck, but the windows should at least be cleaned.
Friendly and efficient staff. Truck was clean and drove well.
Very professionally managed and equipment seems to be maintained and in good condition. I have rented trailers at other UHaul locations that had the wheels about to fall off, which could have caused a huge freeway accident. So I appreciate that this location keeps their equipment in good working order. Thanks and I will definitely recommend this location to friends.
Staff was rude and unhelpful. General Manager treated his employees poorly.
They were very busy and not enough staff to help and I waited quite a long time for a Tuesday I think.
It would have been nice if the windshield was clean. The windshield wipers were also not very good when we ran into rain.
Personnel told me that the truck was in need of new gas cap and the display on truck indicated same. Upon filling up the gas tank, fuel spilled out on the ground as i was filling it up. Apparently it did not need a new cap, but there must be a leak in the filler tube. Very dangerous situation, and I informed the drop off location of the problem. Needs to be repaired before truck is rented out again. Also needed an oil change and the dash display kept showing the warning.
No improvement needed. Everybody was helpful from checkout, hitching up the trailer, to check in. Great experience.
Outstanding staff very helpful which is something you need when you are getting aquainted with the rental equipment.
Not sure if this is due to location but we called uhaul ahead of time needing extra days on 2 trailers that was no problem at 20.00 a day extra charge. But they failed to tell us that it was also extra insurance for both and then we were charged 40.00 extra on one of them and 60.00 on the other identical trailer. Guess this is an overall uhaul complaint. Definately will warn others about this and have them check cheaper companies like Budget. Never had this problem with other companies.
Manager did not care about agreements made at pick up location and did not have an interest in trying to help. Poor customer service and it was worth the $150 fee to never go back in and make things right..
I did the express check-in prior to picking up the u-haul, but checking in took a long time. THe person at the counter had a tough time getting everything straight and was very confused. Also, once I got the trailer hooked up the lights did not work. I had to switch trailers. In addtion my latch got stuck when the trailer door was open and had to bring the trailer back and they explained to me to lock the latch when opeing the trailer. Wish they would have taken the time when showing me the trailer hook-up.
I gave the person on the phone all the information needed to reserve the auto transport. When I arrived to pick up the transport I had to go thru the entire process again. This is a waste of time and negates the need to provide the information over the phone.
The manager was a little loud and rude to his subordinates. He wasn't included in our transaction but interrupted us and created a tense environment.
Hard to get to with construction, just needs a clearer entrance sign to the u-haul place.
Everything was great. Van was newer and very nice and easy to drive. Everyone was helpful and got me in and out quickly
The U-Haul Store on Hwy 380 at 10061 University Dr. is the ONLY store I like to use. The staff there is always
courteous, helpful and supportive. The folks that helped me rent the moving van couldn't have been nicer. I was nervous about driving such a large, long
vehicle, but Joseph encouraged me, gave me some invaluable pointers and told me that I would do just fine. And I did! I loved driving the van! Here's a big shout out to everyone at this
I rented a 5x8 trailer at about 7pm. The next day I called at 330 to ask for an extension to my drop off time to be 9. I was told I was granted an extension. I dropped it off at 8:50 pm. I was then charged double for rental as if I had rented the trailer for 2 days. They had multiple open trailers on the lot, so they were not short on trailers. I was double charged.
My issues were not with your locations. My issues were at corporate. Dispatch changed my drop of from McKinney to Mesquite for some reason and I tried to call the 800 number 4 times and was cut off or hung up on after lengthy hold time.
The truck is advertised in big letters on the side of the truck $19.95 per day but after taxes, insurance and mileage, we paid more than $60.00 per day. We paid more than I thought we should have to pay. A 5 day rental cost us $382.00 and we only drove a little over 300 miles. Seems too high.
The service was average. One of the associates didn't even say have a nice day. The girl I was checking out with didn't even know I had pulled a trailer in order to give me the first month free on my storage unit... uh hello? I had to tell her I pulled a trailer without her even asking. I could have been out money yet again for something I ordered, because they also did not offer anything I ordered online. Just get the connection done better uhaul. If someone orders something online to pick up at the store, have it on the freaking reservation. Also, make sure the trailer is on there for storage. Get your system better connected.
Staff was very courteous and took care of an issue with fuel leak right away without holding us responsible for filling the tank. Excellent customer service!
The staff was very courteous and friendly.
Top notch group of folks running this place. Exceeded expectations service-wise.
Young lady that checked me in was very accommodating and helpful and process was quick and easy.
Way overpriced. 39.95 rate is a joke.
I paid more in "estimated" mileage than I did the truck rental. I wish there was an alternative to U-haul in the area that I knew of.
Great experience with UHAUL overall. This is my fourth since March 2015. Interactive system is well coordinated between the scheduling and delivery. However, this time my equipment failed any reasonable safety test. This 24 ft truck's parking break would not release and when fully loaded swayed and bucked dangerously and I am not exaggerating, complicated by excessive out of alignment. Called back to UHAUL for help. Their response 'no trucks available Drive slow. Be safe.' What?!' Yes I have made it safely back to my destination. Unacceptable that my safety was compromised in this way.
Great customer service,the staff went out of their way for me.
Made me stand and wait to rent my vehicle while "busy" manager talked on the phone. People on the phone seemed much more important than the people in front of them!
service, people and truck were outstanding! - thank you for a great experience and we will always use you :)
Love the drive up drop off service!
Staff very friendly and knowledgable.
Trailer was old, tires were old and was glad I did not have a blow out. Also, return instructions were very vague.
Store was short staffed by two people who had not shown up. Was a long delay to get the truck.
Nothing. Everyone was prompt and helpful! We had a hard move, and everyone at UHAUL helped make it better than it would have been.
I reported that the truck was poorly maintained but no check or action was performed, not even empathy. Instead they wanted to charge $25 cleaning fee for a couple of pieces of chips on the truck floor. All I had to do was to pick them up in 2 seconds and the charge was waived, truly was comical. Also, we returned the truck with more than 150 miles under but no credit was given, even though you have charged more if we had gone over. I will never use Uhaul again unless some remediation steps are taken based on this input. Breaks were spongey, weird noises, alignment was way off by at least 15 degrees. I apologize for the bad feedback but I wanted to give you an opportunity to address my concerns
Construction makes finding, entering, and exiting the location a bit of a challenge.
Trailer was extremely jerky to tow, especially when empty. Luckily mine was short distance.
To many parked cars, not trucks in the way that made unloading more difficult.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Very great customer service and friendly staff
Excellent customer service. A very well maintained facility.
Very clean! Super nice people. Would rent here again.
Very helpful and well trained.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
I have been a customer for nearly 5 years, the staff has always been excellent
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
Despite some issues with the computer the manager of the branch was very helpful and considerate.
Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.
I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.
I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!
A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.
I wish that all U-Haul facilities were this nice.
Quick service, accurate, helpful.