Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
The best U-Haul location ever. Friendly people!
Quick, easy transaction. Friendly, helpful employees. Good experience and value.
None, it all went very well. Very easy!
Hard to say what to improve, Service was fast and professional... it would be nice if the prices were better
The place was clean and the people were really nice and helpful!! Have used this location before and would do it again.
The manager called and resolved an issue beyond my expectations. Thank you so much.
They called to confirm equipment and everything was ready when I arrived. I was in hooked-up and on the road in 15 minutes.
Great customer service thy make things right yall have great manager on duty there and friendly staff.
The two people - lady at the counter and gentleman who hooked the trailer up - were very friendly and professional. Really appreciate the quality service :)
Great customer service from cashier. Let me know my options that were available for what I was trying to pick up. Will recommend this location as well as use for future.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
Nothing. Free truck is all that I can think . LOL.
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
I was charged for 990 additional miles on a 90 mile rental and it took me 5 days to get my credit back. All the clerk said was "Gee, sorry about that". Sorry is not enough
All the individuals working at this location were friendly, helpful and awesome! Always a smile and no complaints,even when it was after and I was asking questions. :)
God help these local-only trucks. This one was lacking a drivers-door gasket, had serious steering issues as well as overdue windshield wipers. The low beams were like parking lights and the highbeams bothered no other drivers. This truck came from Arizona but that must have been a hundred-thousand miles ago.
The 24 foot truck I got was badly in need of service. However the folks at the location handled the situation quickly and were great to work with. I've rented here 3 times in the past year, definitely would rent here again.
Great place to rent. Always clean and available.
nothing, I had a very good experience.
awesome customer service, I have rented from this location twice before and wouldnt use anyone else. In fact will be using them again at the end of the month. Awesome customer service and management here. They are outstanding. thanks for doing such an awesome job/.
When a pick up location is promised and the customer checks multiple times, there should not be a phone call made while I am in route to pick up the truck, changing it to a location very far away. Then we had to waste two hours trying to get the problem fixed before we could start out move.
The staff was very knowledgable and helpful. A great overall experience. Thanks
Easy and fast experience!
When you tell the customer that you have 24 hour drop off, don't charge an extra day to their card for dropping off 30 min after close.
All of the team members were very helpful and enthusiastic.
I don't like the fact that trailers are rented without spare tire.My wife and I were very nervous and unease to the fact that in our long journey,a flat tire in the trailer could be disastrous.Howerever we made it safely.We also notice the trailer rear lights were too fade and opaque.That's a safety issue.
Make sure number on UBox is readable.
Pick up was painful, but drop off was fantastic.
The slant of the pavement in front of the units made unloading & loading the U-Haul truck extremely difficult.
The personnel were above average! Terrific people!
have more personal available to help get information
We dropped the truck off after hours and this location looked very professional like a full service uhaul should look
Manager and team are very polite!
Under staffed. The truck was shaking and the wheel needed to be replaced. Could not get a hold of anyone on the phone. But the staff was very kind and apologetic. Nothing bad to say about the people just wish they would have had staffing to make it easier on them and customers and a truck that was actually working properly.
Location is busy but everyone is always friendly. I returned the tow dolly after closing time but received my return receipt electronically first thing the next morning which was a big time saver for me.
This particular truck had a constant surge in the motor and the seat-belt needs to be looked at it locked up on me many times. I finally had to take it off in Houston traffic so I could lean in and make sure I was making safe lane changes and keeping an eye on traffic and using my mirrors. The dealership where I picked this truck up was excellent. One of the better Uhaul experiences Ive had in a while and Ive had a ton of Uhaul experiences in my lifetime. Way more than the average bear.
Be clear on the phone about the cost per mile, I misheard the representative when I reserved the truck and thought they said 15 cents a mile and was surprised when I arrived to find it was almost 60 cents a mile, I likely would not have reserved it at that rate.
The team was very helpful and quick! Thank you.
Allowing me to checkout without going inside was priceless!
Angela was extremely helpful, and accommodating. I arrived from Michigan with many personal trials in my family, and was late getting to this location. She helped me to feel less stressed about the time, and provided kind words and great service!
The trailer I rented was in great condition. I was able to do what I needed to without having to worry about the trailer. The staff was friendly and very helpful. I highly recommend the U-Haul on 380.
The truck was very old. The transmission was going out on it and the A/C did not work well in the TX heat. One of the interior side rails was broken.
I like the quick check out and the fact that I did not have to go inside to check back in as I get my receipt via email. Keep up the good work
Our in-tow vehicle battery died on the trip and these guys had a small battery charger available which allowed us to start the car. Very nice of them.
It took 25 minutes for someone to find the trailer I rented. Upon return, no one was outside and I went inside and asked if anyone was going to assist me or if I should drop the trailer of and drive away? Not my idea of customer service.
the only problem we had was we bought an adapter for the lights and when they unhooked trailer for us they kept the connector we bought. I would like refund of that to account
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
No complaints. It was a very smooth process.
The truck they originally tried to give me had no A/C (in the middle of summer), and the interior side rail at the left rear upper side of the cargo bay had come loose and was dangling at about a 45 degree angle.
I refused to accept it and asked for a better truck, which they did get for me.
Thank you for a hassle free experience
All involved were very helpful and provided excellent customer service.
I had a truck reserved in Prosper and unfortunately the prior renter was late in returning. Thankfully, UHaul looked out for me and had another truck reserved up the road. Had they not found a replacement I would have been up the creek. Becuase of their good service I will definitely refer them to my friends and next time college student is moving I'll use them again!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Had MANY issues with my reservation! 4 people in store an 2 on 1800 number STILL got it wrong. Didn't know how to work computers. Waiting over an hour an half for them to fix it is horrible. I should have NEVER used uhaul! I spent $386 on a hitch an $355 on my trailer an I feel as if I was just a number an I'm NOT HAPPY AT ALL!!!!! I will be writing reviews online warning people because this is horrible.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
The most helpful General Manager I've ever experienced!
We had been given a trailer that leaked...and some of our things got wet. I realize it wasn't this service location that rented it to us, but I do feel that we should have been compensated for the inconvenience of having to deal with this problem.
Superior location and assistance!!!!
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Quick service with personable, courteous and professional staff. That's why I am a loyal customer.
Where should I start? The truck has the check engine light come on about 15 minutes into our drive and we had to wait an extra 1.5 hours to pick up the truck. Our confirmations (several) said we could pick up the truck at noon but when we contacted the store they informed us it had been loaned to another family and that they should have it back by 1pm. We do not plan to use uhaul in the future.
Perfect location, friendly staff and helpful.
They need to designate someone to deal with customers coming in to pick up a reserved vehicle. I had a 17ft rented Monday and Wednesday this week. Monday I waited for 20 minutes to get service. Wednesday was worse. I waited 30 minutes and missed my event as a result of the delay. The manager told me next time to build in extra wait time for my pick up. I told him to get his act together and have someone to deal with people who just need to make their pick up at the designated time. So many customers are in there making inquiries about upcoming moves. They want to see the trucks, check availabilities etc. etc. I completely understand that. However, the customers who have made prior arrangements either online or in the store have to wait way too long to do their pick up at the reserved time.
I was met in the equipment turn in lane, everything was processed and I was out in under 10 minutes.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
my second truck rental and move in the last two weeks....Uhaul on university is top notch great service!
Great and fast in and out.
Easy and quick to rent and pickup
Great help in an emergency.
Always friendly and helpful. Highly recommend this place.
Customer service was good, however the truck we got was horrible. The steering wheel was extremely lose and made it very difficult to maneuver and drive.
Very good experience. Everyone was very professional.
It was fine. Relatively quick and the staff was pleasant and helpful.
Kevin is great! Had a little bit of a situation with being billed an extra day and thought that it was going to be a headache but Kevin handled the situation perfectly and got everything squared away.
Better, brighter, and much larger entrance and exit signs are needed for those coming off the freeway...
make sure the instore electronic devices work
Waited 20 min to get a trailer. Only 1 person total at the store on Wed 7-23
He could not find my reservation and had to enter all new information.
While I had the trailer I was called 2 times to see if I was going to pick up the trailer I reserved.
Personnel was very professional. Seemed genuinely interested in providing good service and satisfactory business. Thank you for a smooth experience.
The young lady that helped us was fantastic.
Had a fuse out so the trailer lights didn't work correctly. The mgr plus technician were out there and got me up and running. Excellent service!!
New hires were in training but the service was still good and friendly.
Friendly service, easy to locate.
AGM Andrew was awesome he told me everything I needed to know and made me one happy person he needs a promotion!!!;)
Outstanding service. Thanks.
Had a flat tire on the trailer that I rented which left me stranded on the side of the road waiting for roadside assistance. When returning my trailer, after she asked about my rental experience, I mentioned that I had a flat tire. She was very polite and said she was sorry, etc. When I asked if there was anything she could do on my rental, she said that there wasn't. I realize that there may not be a great deal of margin on a $45 total rental. But I would have been satisfied with a 10% reduction or $5...something that recognized that the experience wasn't as expected. She said that she wasn't authorized to make any adjustments on the rental and that I could call the manager tomorrow. A better way to handle it would be for the manager to call me...or better yet, empower your employees to do something!
Thank you for the fast and efficient service!
Everything worked well and we are happy with the knowledge and support from the McKinney team.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
The truck was extremely dirty both inside and outside.
This comment is not about this location, but U-Haul in general. I've rented a trailer at least once a month for the last year. You should have some program that speeds up the process of renting for frequent customers (express renting).
Nothing we can think of. It was sort of far out of town for us
Only one agent to check clients in and answer phone. Had to wait 20 minutes to get my equipment even after I had made reservations and checked in online due to agent working with a client on phone explaining her options
Zach and Wendy were awesome and really helpful!!
Frisco Moving Company was great.
Make sure the rented pads are loaded in the truck before the customer leaves the office as promised.
No problems! I will use this location again
My only problem has been with the billing. I was overcharged when I used the night drop and am watching to see that charges are properly reimbursed.
the dollies could be wider for pontiac grand prix
I've rented trailers from here twice and both times my requested equipment was not available.
Lucas was very helpful and provided world class service!
Keep up the excellent customer service.
Very friendly and helpful and very clean.
When dropping off have someone outside or close to the front to be able to take in the equipment being dropped off. I waited for 10 minutes while Uhaul employees walked around me several times before actually removing the trailer from my vehicle.
This location went above and beyond to make our move as economical as possible. They price match our move to match the quote we had with budget. They also agreed to dry clean my husbands suits because we were given the wrong rods for our wardrobe boxes.
Don't play games with 3/8 full gas tanks knowing that customer is going to return with more gas than that. I returned with 5/8 full. So U-Haul owes me 1/4 tank worthdollars refund. Don't care what the contract says. It is not the fault of the operations at this location. I will shop around in the future if I don't see this refund.
Transmission had an issue but got me complete
When your employee confirms that they have made the requested change to your reservation, they need to be sure they follow thru and make the change. Will not use this location again.
Check equipment for leaks before you rent it.Everything got wet.We lost All our bedding, mattresses,box springs, pillows, sheets.Had to go out to buy new in Lubbock for my daughter. Not a fun time .Lots of $$$$$ !
Truck felt unsafe. Front seat would not scoot forward and I struggled to see the road properly or reach the gas pedal comfortably.
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
I received a very dirty and dented on edges trailer. I had to note all the damage before I left the premises, or it was insinuated I would be responsible for damage. I have rented a lot of u-haul trailers in past, and have never been asked to do this, or given a trailer in that condition. The people however were very friendly, and the facility was very busy.
Staff was extremely courteous and helpful.
First, fire Monica in the call center, who, when I complained about the change in pick up venue said " do you want the truck or don't you?" If I were vindictive, I would absolutely never again rent from Uhaul. But in reality, I cannot let one untrained, uneducated, and ignoble human being change my perception that Uhaul has it's act together, understands the business it is in and for the most part takes care of its customers. All I wanted was some compensation to make up for the inconvenience.
Quick in and out after a long trip, they made it easy. Thanks guys and gals.
Rental truck was horrible to drive. Total death trap.
The best U-Haul location I have ever used.
The staff was very courteous, helpful and accommodating. Quickly had us on our way.
Truck is extremely rough at 70 mph... Believe the tires need to be balanced... The driver side makes mirror area makes a lot of plastic squeaky noise...
The process was fast and easy and the staff was very friendly and cooperative.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
the truck was serviceable, but overall junk. i am happy i was moving within 35 miles
Very fast check out. Have the gas gauges reflected on the paper. There are so many different points on the paper that you are not sure if it is right. I know they are not measuring the gas tank with a micro-ruler but it helps people to maintain accuracy.
More clearly mark the exit to 380 as"do not enter" from 380. The lot is very small and traffic entering the wrong way can really disrupt the flow when picking up or dropping of equipment.
The billing was confusing. I am sure it's in the paperwork somewhere, but it was not clear. All worked out well, and I am pleased with the service and the outcome.
After leaving the location with the truck I noticed two inaccuracies: the mileage showed eight miles more than the contract and the fuel guage showed only 1/2 a tank of gas compared to the contract which said it had 3/4 of a tank. If I had not noticed these things, I would have paid an additional $23 or so for the rental in fuel and mileage. This was at the McKinney location on Hwy 380.
Customer Service was GREAT! Thanks Jose for being not only professional, but personable!! :-)
Jeff and Yolonda
Maybe more customer service reps. We waiting just a little to long to pick up the truck. But everything was okay.
Excellent customer service. Very impressed.
Everything was great
Upon inspection trailer was found to have broken light wires on one side. Once noted to management, the manager personally repaired the wiring and got all lights in working order so I could start my travel. The response to the wiring issue was excellent.
Everyone was friendly and helpful. I always enjoy such employees at retail locations, and I always come back when needed.
I Had To Spend Additional Gas And Time Because Some Corporate Uhaul Idiot Decided That The McKinney, TX Macdonald Location Shouldn't Be Allowed To Rent Flatbed trailers. The Next Time I Need To Rent a Flatbed Trailer For My Property In Princeton, TX I Will Rent From Your Small Time Competitor Even If It Costs A Little More. The Staff At The 380 & Coit Location Rudely Tried To Defend Whoever Made That Decision Yet Another Reason I Won't Rent From Them AgaIn Ever. I Felt Sorry For The Guy At The Macdonald Location Who Actually Told Me That He Has Begged Many Times To Be Allowed To Rent Trailers But Was Refused Due To A Uhaul Policy. I Won't Be Back.
I dropped my truck off at 9pm last night and received a call today at 1515pm today asking if I needed more time on truck. Went back to location to see what was going on. When I got there the truck I rented was sitting in lot but not checked in. As a previous employee, I would have thought things would be running smoothly.
Very quick and efficient. I have no criticisms
Good over all. Just Sunday hours not the best
Treated very well and all personnel very pleasant to deal with. Very good experience.
Truck was not safe! Wobbling front end .. Would not be safe to take on long trip!
Drivers door locked and would not unlock.. Spent 2 days entering though passenger side.
Hard to start!
Truck was dead in am.. 1st tech came to fix... No results.. Told me it was starter and said call Uhaul.
2nd tech came out and put new battery in and fixed it.
I honestly would be ashamed to rent this truck if I were Uhaul.
One positive was the customer service dept. Did a good job!
Manager Kevin and Zach are always helpful and courteous
My reserved pickup truck was ready before I finished paying. It was in excellent shape. When returning the truck they had me taken care of in minutes. I hate waiting when I have a reservation and this transaction was smooth. Awesome! Very happy customer.
It was friendly and all good. They called to confirm
Nothing. You guys are doing it right.
I was not pleased that the agent (GM) was so forceful on demanding a second phone number before he would rent the trailer to me. I was forced to give my wifes cell phone that she does not wish to provide to third parties.
Otherwise everything was fine as usual.
When a customer has made a reservation make sure the equipment is ready instead of making the customer wait 30 min while they locate it.
Wait was long and when trying to return it in Fl, Ed had a question and was on hold for over two hours before hanging up! Think try need more employees at both locations!
Everyone was so nice and helpful. The drop off process was very easy and quick.
The location where we picked up the truck was fine. However, this was NOT the location where we reserved a truck. We got a call less than 2 hours before our scheduled pick-up time stating that the store had to close early. We had a very hectic time getting another truck, at a location a lot further away!
Nothing. The ladies at the desk were very busy, but helpful and pleasant and the lot outside was very congested but orderly.
Drop the price of the mileage rate to HIGH
WAS UNDER THE ASSUMPTIONS THAT THE RENTAL CAME WITH SOME MILAGE INCLUDED . MY BILL WENT FROM $32.00 TO $80.00 WITH A EXPLANATION OF "THATS JUST THE TOTAL IF U ARE USING CASH".. TOTAL BILL WAS $40.00 +... HAD A RENTAL AT HOMEDEPOT AND MY BILL WAS THE CHARGED AMOUNT WHICH INCLUDED MILAGE... $25.00
Great return experience. Didn't take 5 minutes. Fantastic staff
there was a one (1) mile discrepancy in the MILES OUT figure (no serious problem, but it was noted by the person who checked us out at departure). Vehicle ran very well and we are well satisfied with the service.
Check in/Check out was fast as I did most of it online. Very easy and good experience.
Drop off was easy and quick.
Had to wait awhile for our trailer to come up from the back.
Awesome job. I'l be back. Thank you!
Be honest, truthful, and commit when you say you will commit. Stand by your word. And if anything, clean equipment. Don't worry I cleaned it up when were done with it, after driving 30miles out of our way to get it because of your online system. Cost over $200 bucks for a day. I know weekend premium, would expect premium customer service. Got nothing but a metaphorical screw you from all. I will say the lady who checked us in was great.
absolutely no complains
it was a great experience
I made a reservation and did a "express" check-in and still had to wait in line in line upon arriving, largely due to customers who came in after me being pulled to front of line. There were no signs of management or leadership demonstrated. The customer service rep was quite unfriendly and acted as though I was inconveniencing her to rent from them. I will not use this location again.
Excellent, prompt, and courteous service. I have (and will again) recommend this location over others in this area.
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Get rid of the truck I used. It was the first truck I have used from U-Haul over 27 years that would give most people the feeling of a unprofessional company.
The people at this location were super to work with and I would think it would make an excellent training center for your other locations.
Keep the equipment return area clear for quick entry and exit
Clean out the inside of the truck before renting it. The steering was pretty loose and I had to fight the truck for 1400 miles.
Kevin and his staff were very pleasant to work with. The facility was clean and in a great location.
I do not think you can make it any better than you did for me. Everything was good as can be.
Battery died when I got it home but the staff at the location and on the phone at roadside assistance were very nice and helpful.
Very professional and courteous.
It was a pleasure doing business with them.
Would definetly use them again.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
Despite some issues with the computer the manager of the branch was very helpful and considerate.
Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.
I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.
I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!
A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.
I wish that all U-Haul facilities were this nice.
Quick service, accurate, helpful.
Michael Riley is very helpful and always willing to help. We would recommend this facility.
The staff was very good. The guy that helped us was very good, informatI`ve, and made the whole experience better than expected.
Very friendly and helpful staff.
i talked to 3 different people while there. all were very helpful and courteous.
While I would have liked to have 24-hour access, I understand that this cannot always be provided. Of course, I would have enjoyed a lower rate, but I am quite pleased. Thanks, McKinney U-Haul.
Steve did a great job give him a raise
you need to buy back the locks
The staff was very helpful and extremely personable
Fast service and very helpful.
My only complaint is that there was no pro-rated return of fees for ending the storage space rental before the next billing cycle, other than that, I was very pleased with access to my stuff.
With the free month of storage space, I thought we got more than our money`s worth. Very professional staff.
Thanks so much. Everyone was very helpful whenever I needed it!
Great staff!!!! The lady who assisted us was knowledgeable and sweet.
We were happy with our experience.
The facility needed to be open later in the evening.
The guys at U-haul really helped me out. The facility was top notch. Even on move-out, they went above and beyond, offering me help. Thanks very much and happy holidays! -Austin
My only disappointment was that since you only had on climate controlled in the size I wanted, it was not available for the free month plan. Otherwise, I was COMPLETELY satisfied.
You exceeded my expectations.
I was very pleased with the whole experience!
The people I met were courtious, friendly, efficient, and relaxed.
Your comment area won`t accept what i had to say.
michael very helpful...delivery and pick-up so easy!!!
Employees were extremely helpful and curtious, great experience!!!
I received good service and it did not take long.
Facility was nice and clean and service was good.
At this particular location, it is a pain in the butt to also have to use your badge to re-open the main door, while going up a hill with a cart full of stuff. It is not too convenient.
We were only there a month...staff was very helpful. Thank you.
Make sure truck is @ 1/4 tank from now on. Didn`t receive free month storage, the drop off location I chose is not a storage facility. The personnel assured me that did not matter. It did!
sent to the wrong storage by computer then called and got wrong directions and then had to pay extra for miliege would like a call 817-600-6088 thank frank runey
Manager onsite was was rude
Thank you for the excellent service.
We recently had to move from our rental home quickly due to a bank foreclosure. Michal Riley was extremely helpful in getting us in the proper units needed.
very impressed with the security of the facility
My experience with U-Haul Moving Storage of West McKinney was highly satisfactory, due to the accommodating and expedient service of Michael Riley and his excellent staff.
The staff is very friendly and helpful made it easy to store my stuff there I will use them again
this Uhaul did great to remedy a not so good situation. Pleased with their customer service
Employees parked in front of our unit. Addressed numerous times. Bad experience.
I have had never been so frustrated as dealing with Uhaul and its employees. Never again will I put my self through so much aggravation. Do you hire anyone who is not an idiot?
Very helpful. Assisted with loading my purchases into my car.
Very happy with overall experience! thank you Mr. Riley!
Michael was customer focused, friendly and easy to work with - great experience in an area where I have had bad ones in the past.
The staff was very friendly and prompt at assisting all customers. Enjoyed my experience and would recommend to anyone.
Holy cow- Michael Riley the manager is awesome! Extremely personable, and great vision for where he wants to take his store. Great RV storage facilities!
the access hours to the climate control storage are very limited.
The individual that helped me was more than helpful and so knowledgeable. He also helped me find solutions that met my needs while making me feel like a valued customer.
We had 2 storage units. The facility was great. The staff was helpful.
I didn`t actually have to interact with the staff very much but my storage unit was just what I needed for short term storage. The rat poison did freak me though at first.
Erica and Michael did a great job taking care of us! Very professional and helpful. Thanks for a great job!
Sometimes is quite diffacult to access the gate using the access card...I would reccomend a gate clicker for ease and security reasons...Thanks
Mike did a great job taking care of my storage needs!
WeDID NOT getthe storage unit asked for on reserve just 3 days prior Also I believe that these people need better management guidance! The ONLY helpful person was ERICA whom we set haul/storage
So far no complaints other than the master lock set I bought from you guys isn`t working right. The keys won`t go in and one of the locks sticks
I was taken aback by the friendliness and the customer service skills of the staff here. they were very friendly and caring. I appreciate their help and efforts.
Great Staff. Very Friendly. In and out quickly. HIGHLY RECOMMEND!!!!!!
Thank you for making our move easy!!
Someone stole our battery from our RV.Cameras installed to protect customers. Signage to alert to video cameras.Theft will ruin your companies reputation of being a secure storage facility.
they helped with everything i needed
The store representative was very good at explaining the storage details to me.
Awesome Guys!! They took Great care of me..
I`ll highly recommend this location to anyone!
Staff was great. I am a little concerned about the level of security seeing as there are people in the RV/Boat storage lot just hanging out beside their RV parking spots with large groups of people.
Mr. Riley was extremely nice to work with. He helped me with everything I needed. It is nice to see that such professionalism is still in existence. A wonderful experience!
Girl who helped us was pleasant and professional.
Everyone was very helpful and went out of their way to help me decide on a spot. A+++