Customer Reviews for U-Haul Moving & Storage of West McKinney
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of West McKinney
Trailer was old, tires were old and was glad I did not have a blow out. Also, return instructions were very vague.
Store was short staffed by two people who had not shown up. Was a long delay to get the truck.
Nothing. Everyone was prompt and helpful! We had a hard move, and everyone at UHAUL helped make it better than it would have been.
I reported that the truck was poorly maintained but no check or action was performed, not even empathy. Instead they wanted to charge $25 cleaning fee for a couple of pieces of chips on the truck floor. All I had to do was to pick them up in 2 seconds and the charge was waived, truly was comical. Also, we returned the truck with more than 150 miles under but no credit was given, even though you have charged more if we had gone over. I will never use Uhaul again unless some remediation steps are taken based on this input. Breaks were spongey, weird noises, alignment was way off by at least 15 degrees. I apologize for the bad feedback but I wanted to give you an opportunity to address my concerns
Construction makes finding, entering, and exiting the location a bit of a challenge.
Trailer was extremely jerky to tow, especially when empty. Luckily mine was short distance.
Trailer ball lock left loose after employee hooked trailer onto my vehicle. Could have been serious - always check yourself. Trailer had damage (side marker light missing). Didn't effect my towing, but could if someone towed into night time.
Respond a little better to requests for callbacks
Helpful staff at this location. Had to do a replacement truck since the first one was smoking bad. They made it very easy. Overall good location.
I picked up 17 foot truck from the Uhaul location in West Mckinney off of 380. The reservation was for a 15 foot truck, however, the representative told me that they did not have a 15 foot truck available. I had to use the 17 foot truck and pay the difference, regardless of the fact that I didn't reserve that size. I inspected the truck and I noticed it had dried mud in the cab (driver's side), and realized that I would have to pay a cleaning fee if it wasn't removed. I alerted the representative helping me, and he cleaned out the mud. He said “Oh, don't worry, we wouldn't have charged you a cleaning fee for that anyway. But I'm happy to clean it for you.” I actually did have to pay a cleaning fee, but it wasn't for dried mud, it was for dog hair and coffee, even though these things weren't even present in the truck when I picked it up or dropped it off (I don't have a dog and I don't drink coffee). The truck had ¼ tank of gas in it, and the rep said to return it with the same amount when I dropped it off in Belton. I'm not pleased that the truck wasn't clean to begin with, although at least it was clean by the time I got into it. I'm also not pleased that I had to pay the difference for the incorrect truck size, just because they didn't have it, as that's not the customer's fault.
had to move two trailers that one from blocking my trailer numbertrailer ball didn't workhad to replace it with a new piecethey had me drop it off in Jacksonville Texas which is a 50 mile round trip from where I live
Don't try to overcharge customers and clean up the billing process
Nothing from my perspective.
The turn signal and brake lights on the trailer that I rented stopped working.
Very helpful and prompt staff.
There was a sticky blob on the floor of the truck that caused me to twist my knee as my shoe stuck to the blob and caused me to loose my balance.
Service was fast and efficient even though I did not go online and reserve the equipment first. The staff was courteous and helpful. From walk-in to drive- out took maybe fifteen minutes.
Great job all....made our life easier !!! Very fair price and excellent service at pick-up and return....dgr
To many parked cars, not trucks in the way that made unloading more difficult.
Have the equipment at the location promised instead of coming up short and making us drive an unsafe vehicle 40 miles in traffic to getvto this location. If you don't have it at the promised site, then don't mislead the customer to think so.
Greet me when I walk in the door. Make me feel as important to you as I wait to talk with a service rep.
The girl behind the counter helping me was rude and short. She has no manners, no respect, how sad someone hired this person. I will never use uhaul again.The truck was old and smell like vomit, and the male employee ask if he can spray more air freshener. What about washing it.
That location need more employees with experience. We waited for long time and we had reservation.
Had trouble locating the 5 x 8 cargo trailer we wanted, went with the last 6 x 12 which was really just too big.
Very rude customer service reps ... did not get what we asked for and they were difficult to work with in scheduling and even worse in pick up. Ended up paying over $30 more than we were quoted.
Everyone was friendly and helpful.
The chains on the trailer were not hooked up properly. The truck needed a alignment really bad as well!!!
None, experience was very good
Upgrading computer systems or better training employees to use the system in place. They seem to have to redo everything once it has been done. Employees were helpful and polite.
My experience was very positive, especially with the person checking me in upon return.
Customer service at pick up was poor. The man was not friendly and complained at us right off the bat.
The person who greeted us and did the initial paperwork was not very friendly. The first thing he did was complain about the timing. Other than that things were fine
we arrived at 11:00 AM to pick up our truck and they could not locate one. There was talk over the handheld of a truck being AWOL. Then that a truck was found but would not start. That ended up being the one we got. We were told not to shut the truck off as it may not start. Which that was the case...we had to jump it twice. The trucks transmission was slipping...I called the rental center and was asked what truck I had and the comment was made that truck should have not been rented. I was then instructed to call roadside assistance. We had to wait 45 minutes for the mechanic to show up to test the vehicle which his findings were exactly what we said. Then a tow truck had to be called. This rental really put a sour taste for me about UHAUL. I will not rent nor recommend UHAUL in the future.
Steering wheel in the truck was not straight, it also had a lot of play in it which made it hard with the auto transport.
Outstanding return process! Great return team!
trailer was very old, entire latch mech. was rusted with bottom release falling off. driver on highway warned of doors in back being open, fortunetly had wrapping materials and no cargo in back.
Thanks for the great helpful service!
Tristan and several others were very helpful during my move. The manager Kevin was always available to assist with my questions and concerns, very kind staff.
Customer service is horrible
I was overcharged not once but twice due to false information entered. The overage has overdrawn my bank account because I had bills coming out on autopay and was hit with overdraft fees. It was a horrible experience and the lack of concern from the customer service representative about the overage and my refund. I am a very dissatisfied customer and never thought I would encounter a problem such as this with U Haul. Not to mention I still have yet to be refunded.
We will never use U-Box containers again! When they were delivered for storage in McKinney, TX they were left out in the pouring rain and some furniture got wet. There was damage to our dryer. They didn't have the containers ready when they were to be picked up for delivery to our new address so delivery and unloading was delayed. Will never use again!
Nice job by everyone at this location...
Windshield and upper portion of vehicle extremely dirty, staff cleaned at request. Faulty left side wiper fluid hose assembly, both wipers needed to be replaced discovered in bad storm when Leaving friday from mckinney tx. Brakes need to be checked, squealing. Other than that all good. No problems with trip. Thank you will rent again.
Nothing. Just hope the road work is finished soon!
Nothing really. My experience was fine. There was a little confusion when I went to collect my Ubox on the destination end.. But that was understandable because of some construction issues they were having at that time. The staff were all very pleasant and helpful at that location, especially Kevin the GM.
Very busy location, would be better if they had more staff so wait isn't as long
Construction makes entering/exiting the location a little dangerous. Not sure what you can do about it though.
Very great customer service and friendly staff
New truck and trailer was exactly what we needed. The owner was great to work with and his staff was very helpful and polite.
When renting a car hauler, varify the trader will hold the vehicle being towed. Your trailers do not haul trucks.
We had a 24 hour rental to use the truck and they mentioned that they closed at 7:00 pm on the Friday evening, we had agreed that if I was not there upon closing that I would drop the U-haul off when we were completed with our move. Around 7:10 pm, the U-haul managers called and told us that we had to return the truck to them because they had another family coming in the next morning to rent it after us, but they needed it there to get it "prepped" for the next day. This caused us to drop all of our furniture and boxes on the side of the curb in order to get the truck back to them. This severely inconvenienced our move and was just bad service in general. I've never been so upset and stressed out over moving until this event put a kink in everything that we had planned. I really don't appreciate the phone call BEGGING me to bring the truck back because you don't want to prep it in the morning before you open for business. This really shouldn't have happened, and I don't plan on using U-haul ever again. Thanks.
Extremely professional and customer service focussed! Were able to trouble shoot a minor problem quickly and get me on my way. Will definitely use them again.
Super easy to use, great truck and absolutely fantastic service from Wendy. Thanks all!
All good. Would come back.
nothing. zach was a great help
Excellent customer service. A very well maintained facility.
There wasn't a big truck available so we decided we would try a pickup truck. We were told the only way we could take it was if we had it back by 3 as he had it rented out again. So we didn't even get to finish everything. Not real pleased with being rushed and not getting everything we needed done.
Awesome! I went to the one In midland to prior and it was dirty and you couldn't even walk around the store. This was a nice store!
the truck was absolute crap. ac didn't work in 95 degree temperature. Brakes screamed the whole time. Seemed like the truck would rev way too high b4 changed gears. It was horrible
Good job. Can't wait for the construction in front of the location to finish.
I wish I didn't have to drive so far out of my way to get the uhaul that I needed. It cost me more in gas and time than I had budgeted for.
Excellent, clean and good customer service
I've used this location numerous times without an issue. This time there was only one person trying to handle everything at 7:50am when we arrived. He was doing well for one person. One other showed a little after 8am to help but the wait was already 20 minutes behind. Still I give credit that the gentleman that was by himself handled what he could in very good manner as fast as he did.
Replace this location with an entirely new General Manager/Owner... he is very rude, cold, and his personality is equivalent to a wet mop! Maybe it's something personal! I noticed how others were treated very well... the problem with that is, whatever your gripe with the world is should not be our fault! We should not be treated any different from the next person especially when the person from the very BEGINNING was respectful, cordial, and pleasant to you, despite his grumbled attitude! Sadly, his employees were EXCEPTIONAL; they had to constantly cover up for his nasty ways with excuses that just didn't fly! They're the ONLY reason I rated this location below average versus poor... the employees should NEVER, EVER be able to a provide better experience at YOUR business than you do as the OWNER! I know... I own several businesses myself!
I rented the truck size based on square footage of apt. And it was not big enough. Thankfully we had pickup trucks.
The new Transit van we rented was excellent. A complete opposite to the second 24 foot truck we rented at the same time. That truck was a POS. even the rental agent agreed with me on this point.
The larger GMC trucks are worn out museum pieces. 170,000 hard miles on them. In mine the add coolant light came on after 5 minutes. Why doesn't U-Haul use new ones like their competition?
Trucks that need repairs should be taken offline. Dificulty putting ibto gear. Transnission dificult to transfer into next gear properly. 12v accessorry not working. Based on engine and transmission, i got just over 4 miles to the gallon in fuel. At 203k miles this UHaul needs an overhaul.
Very clean! Super nice people. Would rent here again.
This location was well managed and the equipment and rental process was very good. Have no problem with them at all.
However, I do think it is misleading that you can rent a truck/van for $19.95 a day. There is no mention of the expensive mileage rate and other fees. My $19.95 rental ended up costing me $211. It is doubtful I would rent a van again for local moving. I could have moved the same items in my vehicle, making many more trips, for less money than it cost me.
No one could explain to me why uhaul charges you for 3 days of rental fees when you only need it for 1. Next time never mind there will be no next time
Prices a little steep, but employees were great.
I think with such a well ran facility and the awesome service that Angela Morris provides, you probably should add more seating because the massive number of customers that will be coming through, people will need a place to sit
The staff was very friendly and helpful and was even readily available when I dropped it off. Great job!
Very good service. I have used this facility before and was pleased with their service.
Move store closer to civilization
Very quick and efficient.
Everyone was very helpful even when we had to change our move date due to torrential rains!! Thank you!
Service was quick and easy and the guy explained everything to me upfront.
very easy to reserve, check out and check in.
This location has been my favorite overall!
get straps attached to roll door to ease operation
After forced to travel over 350 miles just to pick up your truck at two different locations, this is after email and phone guarantees the truck is ready for pick up in Marfa, Texas - I then had to travel to El Paso, Texas and was again forced to wait, while being serviced, the lone man on duty sent Faxes, and made copies for other patrons who arrived after me! Leaves much to be desired!!! I ordered 2 dozen blankets on line which I never received, check your email stating truck and blankets are ready, again after traveling 350+ miles chasing your lies. I have damaged appliances due to your lies "lack of blankets I ordered on line". I made this reservation on 1 April 2015 – Go Figure! After 22 plus years in the United States Army with many moves both State Side and Overseas you have accomplished the absolute worst travel this family has ever experienced! Oh and by the way “In McKinney, Texas” I pulled into the parking lot and was immediately approached by a U-Haul employee who asked are you parking for an extended period???? “No Sir – soon as you to accept this rig I am at of here!!!” UNBELIEVABLE!!!!
It was a great experience, which was nice considering how stressful it is to move. You accommodated my wishes to change vehicles and didn't hassle me about the exact time. Everyone was professional, helpful, and efficient.
Outstanding,Kevin made me feel like I was dealing with family,had called other u-haul on 121 and Custer and so many questions it was like a interegation other than renting a truck.,Good jod Kevin
the truck was far too old to provide a good experience. The transmission made the truck jump a lot when coming to a stop, which moves the contents of the truck a lot. Gas meter was all over the place. Somehow with the 16 miles I drove, the meter went from a little over a quarter tank to almost empty. Ridiculous.
Just keep doing what u guys are doing. I was so pleased with the service . I used to go to the u- haul on 121 but after yesterday I will never go back there. U guys are so awesome please don't change
Very friendly and helpful. Great location!
Excellent !! Great customer service.
Very helpful and well trained.
I booked my Uhaul 2 months in advance; I phoned Uhaul a week before to confirm pickup. I was told I'd get a call from them right before pickup. When I finally got the call I learned that I would have to drive 40 miles outside my destination to pickup my reserved Usual. I made a reservation early, yet I got screwed because I was told college student are finished with school so they are the ones booking the small trucks. Duh, that's is what I needed it for, too. Next time don't take the reservation if you cannot follow through because I didn't have the time to drive way out to Mckinney, Tx, to pickup Uhaul. More gas more time --- bunk!
needs a larger front lot, but construction does not help.
Zach was very friendly and helpful. He definitely went above and beyond when I needed him!
loved the fact that I was able to drop the trailer off after hours. This was a smooth and easy process.
Excellent service by Michael...
Fast, clean, professions and knowledgeable
McKinney Uhaul was awesome!
The only thing that bothers me are the inflated prices.
Fantastic customer service.
All the employees are so nice and helpful!! Will use this location all the time!
I have been a customer for nearly 5 years, the staff has always been excellent
Truck had bad water leak from roof
They tried to charge me a fuel service fee and for fuel. Luckily I know several people who have had issues with uhaul upping the charges, especially when you do a drop off after hours. So I took pics of the gas tank and time we dropped the truck off which doesn't match what they sent by email in the final receipt. A truck rental that went from $50 to $97 because of the crooks running this location. I called back to the store in which the salesperson didn't even put up an argument, he just said I'll credit you the money like this is a normal occurrence. Not only that not once but twice they've charged and reversed debits from my account as if they're not sure what amount to charge. I've posted my experience to Facebook to warn people of the shady business dealings I've had with this uhaul location. They were slow and didnt have the decency to say we close at 7pm so if the truck isn't back you'll have to do a night drop. Just horrible all the way around b
People were nice and helpful, otherwise I would have given a poor rating. I've got 8 charges on my credit card now and have no clue how much I'm being charged. I was charged a cleaning fee when the unit I got had tree debris in the corners. I didn't care about the debris until I got charged for it.
My experience was positive
They are alway fast clean and professional. Every one of the staff are very personable and friendly. They answered all my questions and took care of me when my schedule kept changing.
Louis Celenza JR.
LIGHT UP ACTION, LLC
3009 Thicket Dr.
McKinney, Tx. 75071
Explanation of price. Maybe I misunderstood but when I took the truck back the amount I paid was not what I had understood it to be the first time. Overall it was fast service and efficient.
Renting was an easy experience and the manager was very knowledgeable. The person hooking up the trailer was excellent and performed a safety systems check to ensure all lights were working. Upon return the person taking it in wanted to do a complete systems safety check even though it was obvious the trailer was not damaged. When questioned why I needed to go this time wasting exercise I was told that he didn't know but that he was supposed to do it. I found this to be annoying and a waste of time as I am sure most people need to get on with their day after dropping the trailer. Why should I need to go through this systems check of turning on lights, blinkers, brake lamps on a return?
My drop off was handled fantastically, Charles helped me to change my location which was supposed to be open ended without any kind of glitches. He was very professional and help me get in and get out as quickly as possible, thank you.
Use larger print for the receipts that are provided for customer review. Example: I had been rushed through my pick-up at counter and was so distracted from the drop off date due to the representative had the incorrect time of drop off. I noticed on your website that the computer tricks you into selecting ALL of your services rather than letting the customer select what is need for themselves. (this is where my drop off date and time came into factor)
The truck is running (burning fuel) while you have to perform the walk around and make an X on the damaged areas that they missed.(I had to notate the front bumper that had been missed by YOUR employees). Also, that took around 10 to 12 minutes off my rental time!
Also, the ONLY ITEM that I rented in addition was to be a DOLLY/hand cart for appliances.(there were 4or5 blankets and two small carts inside that IDID NOT want).
Triston the young boy at time off drop off was the your best employee-don't lose him!
Thank you for excellent customer service!!!
The person that hit me on the day of pick up did well but on the follow-up phone call from a young lady that works there was very rude disrespectful and didn't listen and one concerned about my needs all she did was laugh and giggle and I told her I wouldn't very happy with our conversation
Everyone was very friendly and helpful.
Keep doing what you're doing. People were friendly and didn't waste time. Very enjoyable.
the staff were okay nice, they could be a bit more chirpy and friendly.
Everything was excellent!
Truck broke down and stalled on me about 5 times the last 2 miles, when I returned it, the person who received it didn't really care about anything. He just said I've got the keys, I'll put it on the computer later.
I left with the fuel needle just over 1/4 tank. They marked it as 3/8ths. I was OK with that as I was only going a very short distance. I put 20 miles on the truck, documented by the staff. The needle did not move. They told me I was short fuel and charged me $16 dollars (4 gallons). So, apparently, UHaul trucks have the worst fuel economy in the history of automobiles OR I got a little ripped off. You be the judge.
Very efficient and friendly staff.
I think the experience was excellent.
Everything went just fine!
Nothin. The staff made it a very pleasant experience !!
Excellent service. Location difficult to access during road construction
I think it is wrong to force customers to purchase straps instead of renting them like the pads. Most of us will choose to bring our own ropes rather than rent something we will, in all probability not use again. If we could have leased the straps, it would have been income to you.
I want to thank the staff here for all the help and courtesy offered to me both at time of rental and rental in. Such professionalism and respect to customers at all times and that's what customers like to see. I will always return here so long as the same group of people remain in McKinney Tx on 380!!
The truck was old with high mileage. I had issues getting the key in & out of the ignition. The lock on the back of the truck was very difficult to get open and shut when returning after hours. Also, putting the utility dolly and blanket bags in the truck when i did not request them, caused issues with loss of space in the back. I could not remove this because if i had, then i would have been charged a rental fee for them even though i didn't need them.
The truck was dirty inside. The advertised price of $19 is clearly not the total cost, as my bill was $120. They passively, briefly mention the $0.59 per mile charge after you are committed. Also, I got a call that the truck was not on the lot the next morning after I dropped it off the night before - just plain unprofessional in that sense.
Brand new vehicle with plenty of room. Convenient rates, easy process.
Everything was just great.thank you.
I could not be more happier with the service I received from this U-Haul location. I will be returning again.
The truck had no shocks, terrible steering, and terrible acceleration. Worst UHaul truck I've driven in my 60 years of life!
Pick up was great, very friendly and helpful staff member.
Drop off, one of the guys was a little gruff and a young woman clerk tried to tell me I had a balance do when I face I was owed a refund.
The GM was awesome. He was clear, concise and even helped me save some $$ with their propane services
This is my center of choice for it's staff - always friendly, they know me by name. While the location is currently in a road construction zone, the team and service is why I endure the hassle of going to this location - they make it worth the effort!
Was really disappointed when I had reserved a furniture dolly, and one wasn't available. The staff there really didn't seem to care, plus we had to scrap all the paperwork, and start ALL OVER, which took like forever. Overall, a very bad experience with U-HAUL. I'm not planning on repeating this experience again.
Everyone at the location was friendly and helpful.
I love using U-Haul and I will use the W University Location always & forever.
Kevin Lindell was GREAT! We were dis- appointed to learn that you only rent by the month. We hoped to extend our term by a few days and pay a pro-rated rate for only those few days.
I used this facility for almost 2äi have no complaints.
Excellent facility and service.
Had my space for almost 5 years. Never had a problem. Always felt my belongings were protected and facility was well maintained. Liked the addition of the recycled furniture area. Good job guys.
I found Rat poop in my couch.in/on boxes,crickets, etc! manager to just push me off on the insurance was horrible! tell me that its natural, in an inside unit?!
The staff at the U-Haul Moving Storage in West Mckinney were exceptionally nice and were very helpful in getting settled into the unit.
They were very kind and efficient. Many of the employees at different times would go out of their way to help.
The facility was in great condition and the staff was very helpful.
Great service from professional people.
Very professional, courteous and helpful staff. facilities appeared well maintained and secure.
On thing I didn`t like is they offered a climate controlled unit when the unit is actually outside. So essentially it was NOT climate controlled.
Thanks for the great service!
Excellent service, clean facility and fair priced.
The Staff was very attentive and helped make my move from Kentucky to Texas very easy!
The staff was very attentive and helped to make my move from Kentucky to Texas an easy one. Thank You!
When checking out I needed some help installing a bike rack on my vehicle and was assisted by a U-Haul employee. Also discovered that I had a low tire and they inflated it before I left.
The people at U-Haul have been efficient and very helpful.
Great moving team very concern and helpful I would recommend this team to anyone. Great Job. Great Job!
Very friendly and professional staff. They left a great impression on me. Usually the staff is the main reason I chose to stay with or come back to an establishment. I hope this continues. Good job!
As long as I been renting a space from this facility. I had excellent service. The only thing we had a problem with is the exiting gate.
Everyone I talk to is efficient ,knowledgable and helpful. Thank you Texas U Haul
I will never do business with this location again!
very unhappy I went to have my propane bottles filled they were filled at not the advertised hundred percent
It`s will be very good if they add more pave stones. Only about 20% left on my site.
We switched because your location is, frankly, dangerous to drive to, and we moved to a larger locker for almost the same high price you were charging for a smaller unit.
Overall positive experience but eviction with no help to find another option was frustrating. That was very disappointing and left me with with a very bad overall impression.
Wendy was great. Enjoyed working with her.
The only problem we had was our card didn`t work. Always said door was open. It was checked by employee and was an internal problem.
Mr. Kevin Lindell and his staff are very professional and I appreciated their support during my relocation from North Carolina to Texas. Great Job!
staff was very friendly and professional. no waiting at counter had plenty of staff to meet customers needs.
Easy and fast experience!
Everyone was very friendly, knowledgeable and took time to ensure outstanding customer service!!
Security system not properly programmed,had to wait one hour to access my unit. Telephone customer service with UHaul was TERRIBLE. On the phone for over 30 minutes.
Need to pro rate storage unit. Paid for full month for 2 days storage. Will make me think twice next time.
Given my unique circumstances, I had a heart attack and never moved in Kevin was extremely helpful and understanding. I am still in TN.
Perfect location, friendly staff and helpful.
My only concern is that there were rat droppings in my storage and some small boxes had holes from where there were trying to nest. However none of my personal belongings were damaged.
New hires were in training but the service was still good and friendly.
I have an issue with the prorate policy upon moving out three days after making my payment and was told I could not get my money back!!
No problems! I will use this location again
Great place. Friendly, helpful staff. We were unloading and they brought us some cold drinks!! Great guys.
Staff was extremely courteous and helpful.
I enjoyed using UHaul storage. The facility was very clean and well maintained. Also, the staff was very helpful professional.
Good over all. Just Sunday hours not the best
You do not have a rebate for unused days on monthly rental. Seems unethical to have the unit returned 3 days into month. You can rent again without losing any money.
Kevin Landell is an arrogant ass! I will never do business with him again! And will never refer anyone to any uhaul facility he is located at!
my problem ,I paid for electric for my RV and never did it go up there and I had electric
Friendly staff answered all my questions.
The lady helping us was very clear about the rules and regulations and was very helpful.
Contacted Mr. Kevin Lindell via ph from NC to make a storage reservation after my initial visit to his site DEC 14. My son in law used his services recommended it. I am pleased w his professionalism
In our previous review, we went over 300 letters. There`s no counting device, so we can`t see how many letters we need to delete.
We were very impressed with the staff services offered.
The only frustrating part was that the card keys didn`t work 2x. To be told the cards we were issued were old did not help.
I always got more than I expected. Staff always went the extra mile. Price was appropriate. Service excellent.
Kevin forgot to send our Ubox until he returned from vacation. However, he called us, apologized and let us know he was sending it out asap. We greatly appreciate Kevin`s communication and service!
Always friendly and courteous service.
Everyone seems to go out of there way to be helpful....renting from this group was outstanding. I will go back to this location again if I every need a truck.
Kevin`s crew is super...always helpful...this is the place I`ll go for all of my storage and moving needs.
The GM and staff were awesome and very helpful. Great location
Very easy and convenient. Friendly staff.
I would recommend adding more gravel to lot or pave it. Also, I would not keep increasing your current customers, but as cost go up you increase new customers, and the old ones will stay longer.
Great amenities available with storage.
I`m satisfied with my uhaul experience
The roof in the unit 1379 leaked and got a bunch of boxes wet.
Store manager was very helpful and staff was very attentive.
had unit less than 2days still charged full priced $49. would never use your facility again, was never told of your policy of not being prorated
I had an amzinf experience. Kevin was very helpful in setting me up with a truck rental!
Great experience. I would recommend more frequent pest control. Numerous bugs and spiders both dead and alive within my posessions
Everyone was very helpful
Everyone here was great to work with and the facility was perfect for our needs. I almost felt guilty about closing our acct!
Staff very courteous and helpful!
Staff very courteous and helpful!
Person signing me up did not present herself well...I felt that I had been suckered into a lot of extras hidden charges? when simply trying to rent a storage unit.
We picked up the U-Box rather than have it delivered. The staff was outstanding!! Thank you.
Very helpful. Was quick and easy to get in and out.
Staff park their vehicles under the ONLY covered parking area, taking the convenient parking. Why? NO fences, gates, NO security. Need key card access only.
This is the best facility I have used. The staff is very helpful and provides great advice.
The gentleman who worked with me was very helpful, efficient and pleasant. I would definitely recommend this location to my friends.
Pleased with the reception I received
Fantastic storage! I love this compared to my last place already!
The staff was very professional and friendly. Facility was clean at all times. Security was great!! Thank you!!
The move-out experience was horrible. I canceled my auto draft and it was charged anyway. Then I was told it would take 10 days to get my money back. The facility and initial move in was great!
I was informed i had vacated my unit, when i had not. Panic was in order for an hour or so. But the Kevin was helpful and cleared up the error quickly.
Very secure storage site.I felt my stored Items secure
Extremely friendly and helpful staff
The facility could not have been more accomodating. We had several hiccups in our move from Los Angeles and the last thing we had to worry about was UHaul! Thank you!!!
Very good service... accomidated all of my needs
My biggest disappointment was the phone reps information. My reservation process was severely lacking. This lead the storage rep to want to add extras and up-selling, extremely disappointing.
Very helpful..excellent customer service
I rented 2 units for 18 mos. The place was clean,convenient staff was always so helpful.Thank you for great service.
Rented a truck to move my stuff it was the best price in town.
McKinney site was helpful and polite
Thank you so much for everything!
My son used his credit card. I arrived within the hour Sunday afternoon 4/21/13 and had asked at the front desk to remove his visa charge and put the rental charge on my discover card. .
Only complaint was parking of trucks in exit lane from storage area. Was really tight sometimes with the RV.
Consistently outstanding service.
Excellent facility and staff. A little tight pulling out of the side but they offer to pull it out for you.
Great place. Great service. Great people
Kevin and his team are very knowledgeable, efficient and extremely helpful. They operate an outstanding business.
The ACCESS hours were most convenient, and the staff ALWAYS went the extra mile to help. I applaud Kevin and his staff for their assistance with our tow dolly-
Thank You Guys!
!Having you pay for a whole months storage and then if you move out early, renting the unit immediately to someone else and that gets them paid twice on the unit for a certain time length!
Very good customer service. Efficient, knowledgeable and friendly staff. But I prefer All Storage b/c they provide free dumpster usage, run specialsdiscounts and better rates for their units.
The staff was helpful and knowledgeable. They made my rental truck and storage very smooth! Everyone there is very professional! Keep up the good work.
I was very pleased with your facility and staff. Thank you. My only complaint was with the last truck I rented from another facility on March 9, 2013. I would like to speak with someone about that.
I`m very pleased with the service I received. Thanks so much!
Great experience every time. I have rented trucks from this facility numerous times.
This facility appeared very secure
No complaints except that the faculty hours should be open a little later on Sundays
It was good. Storage locker prices are high but parking spot prices are low.
When we were emptying out our unit the carts were full of junk. We need another 1/2 to finish past the time of closing.
friendly efficient service.
The staff was extremely courteous and helpful. The location is convenient and well maintained. I would definitely recommend them to friends and family.
I don`t understand why there isn`t 24hr access if the facility is so secure with the cameras, swipe in card, lock on the storage and lighting.
Need more Power Outlets, and More Lighting. Overall good place for Storage, and a TOP MANAGER. Scot Clayborn, Prosper, TX
Very professional and on the ball with responsiveness.
During the 28 months I used indoor storage my belongings were safe and sound.
Was very happy with the service
I used it for temp storage of household goods and it was hood
When you have employees parking on the side of a storage and you ask nice for them to move there car and they get mad. that is POOR service.
Great storage experience!
Great staff, outdoor unit leaked water and damaged my furniture. Bugs everywhere in outdoor unit. Indoor unit was great.
Staff was very accomodating.
Kevin Lindell the manager was professional and made the move in and move out very easy. He is a great asset to U-Haul. I would rent again from U-Haul.
The staff were excellent and tended to our every need. Very professional and friendly. Excellent customer service.
All staff was very helpful and friendly - thank you!
Very helpful, knowledgeable and curious!
I did rip a hole in a front tire while they were guiding me onto a car transport trailer. The guy was only watching the drivers side of the car and didn`t see where the other tire was going.
Excellent. Never had any problems. Just still waiting for the one month credit to appear back on my card, though.
Keep up the good work!!! Continue to do what your doing, it obviously works. Thank you for a great storage experience.
It`s ridiculous that you can`t prorate a partial month for someone that doesn`t close out their unit on a month anniversary of opening the unit.
He took time to make sure we had everything we needed and even went to the storage with us to assist in backing up the truck.
Card and door didn`t work. The entrance is on a slant always has cars parked in front. One truck had dog hair in the front. I checked out 2 weeks early no pro-rate.
My only concern was when I reserved my boat storage parking, He quoted me for a non covered parking space when I specifically asked for a covered parking.
Everyone was very helpful and a pleasure to do business with.
Everyone was very helpful and a pleasure to do business with.
Enjoyed my experience here and the staff was extremely helpful
took care of my needs promptly
Lots of nails in the drive thrus. Had to fix 3 tires. Drove over a nail every time I went to storage unit.
Overall, I was very pleased with the staff and facility. I felt safe when I was there and I felt that my belongings were safe as well.
Staff is very friendly and helpful!
Great place, very friendly
GREAT CUSTOMER SERVICE AT CONTRACT TIME. THANKS
Full of black widow spiders, nests in the sofa, threw the $600 sofa and a mattress set away. Cost of storing this furniture for a year: $1300, AND have to replace the sofa and mattress.
Although we had good experiences with ALL the staff we dealt with except Michael who was the Manager, and was pretty rude, Jay was especially nice and helpful. Mrs. Wingler
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
All the people who helped us at this location were professional and extremely helpful. I would certainly recommend to other people or use it in the future.
Despite some issues with the computer the manager of the branch was very helpful and considerate.
Fix the phone system. I was transferred to so many stores I finally had to send a friend to the store just to get a hold of someone there.
I do think it is sneaky to advertise 24 hr access and then charge $10 over the storage rate to get that access. Just quote it in the first place.
I will never use this facility again. They were rude and felt burdened. Very unhelpful especially when my truck had no air conditioning for 5 hours!!!
A fee should not be required to access a storage area during times when the business was not open. Other than that it was a very positive experience.
I wish that all U-Haul facilities were this nice.
Quick service, accurate, helpful.
Michael Riley is very helpful and always willing to help. We would recommend this facility.
The staff was very good. The guy that helped us was very good, informatI`ve, and made the whole experience better than expected.
Very friendly and helpful staff.
i talked to 3 different people while there. all were very helpful and courteous.
While I would have liked to have 24-hour access, I understand that this cannot always be provided. Of course, I would have enjoyed a lower rate, but I am quite pleased. Thanks, McKinney U-Haul.
Steve did a great job give him a raise
you need to buy back the locks
The staff was very helpful and extremely personable
Fast service and very helpful.
My only complaint is that there was no pro-rated return of fees for ending the storage space rental before the next billing cycle, other than that, I was very pleased with access to my stuff.
With the free month of storage space, I thought we got more than our money`s worth. Very professional staff.
Thanks so much. Everyone was very helpful whenever I needed it!
Great staff!!!! The lady who assisted us was knowledgeable and sweet.
We were happy with our experience.
The facility needed to be open later in the evening.
The guys at U-haul really helped me out. The facility was top notch. Even on move-out, they went above and beyond, offering me help. Thanks very much and happy holidays! -Austin
My only disappointment was that since you only had on climate controlled in the size I wanted, it was not available for the free month plan. Otherwise, I was COMPLETELY satisfied.
You exceeded my expectations.
I was very pleased with the whole experience!
The people I met were courtious, friendly, efficient, and relaxed.
Your comment area won`t accept what i had to say.
michael very helpful...delivery and pick-up so easy!!!
Employees were extremely helpful and curtious, great experience!!!
I received good service and it did not take long.