Customer Reviews for U-Haul Moving & Storage of Homefield

Rating:

5.0

Thank for the service

Rating:

5.0

All good

Rating:

4.0

There are hidden fees when you rent a uhaul truck. Bring it back on time. Fill out the form or $20. Make sure they explain everything

Rating:

5.0

Excellent team

Rating:

5.0

We stored our belongings for many years. We started on the ground floor and moved to the second floor to save a little money. Your employees have all been unfailingly helpful, pleasant, and professional. We would not hesitate to recommend your facility to anyone we know. By the way, we left a pallet behind. We thought about it and realized that you had given us the pallet to use several years ago when there was a leak from pipes so that we could put our boxes above the floor. Thank you so much for all you have done.

Rating:

5.0

Incredible Friendly staff and super quick service thank you so much !!!

Rating:

5.0

Samatha is very helpful and always on top of her job. 5 stars too her

Rating:

5.0

Staff is great.

Rating:

5.0

I got charged for cleaning after I wash the van

Rating:

4.0

Thank you for your service.

Rating:

4.0

I've been a UHaul customer since 2006. The service nd storage facilities were great. What drove me away after 18 years was the 220% price increase over time.

Rating:

5.0

Every thing was good just lower the price a little

Rating:

5.0

People are always friendly and know what they are doing.

Rating:

5.0

Please place a visible indication the location of the Hazard Lights switch, I looked all over the dashboard and even under the dashboard as due to the position of the steering wheel I could not see the location of the switch - on top of the steering wheel.

Rating:

5.0

Since the storage units are not lit inside, it would be nice if we could borrow a battery powered light source from the office while working in the facility.

Rating:

5.0

Friendly customer service!!!!!!!

Rating:

3.0

The yard space is tight to turn vehicles or equipment around ..Customer service was excellent and staff knowledgeable

Rating:

5.0

No improvements. Everyone is friendly and professional.

Rating:

5.0

The young men who assisted with the reservation was great. Very helpful and communicated clearly. Very much appreciate his high level of customer service as it is rare to receive nowdays.

Rating:

5.0

Easy process and plenty of available trucks. Did all sign up and logistics inside, with attendee at this location, on my phone. Quicker process than last experiences at U-Haul, from reservation, verifying images, ID scanning and purchase. Thank you

Rating:

5.0

Show where the gas tank is. Show how to tie down the hand truck. Refund for unused covers

Rating:

5.0

The young gentleman that worked on 2/19/24 was phenomenal. He greeted us as we entered, was very helpful with signing us in, set our truck up and put our dolly inside. He certainly went above and beyond and we were very grateful. I will be renting from this location again. Thank you 😊

Rating:

5.0

A++

Rating:

4.0

Staff provided excellent services. Rental truck dated, mechanical lights immediately flashed on to indicate engine, tire issue.

Rating:

4.0

The only item that I thought was not so great was the fact that the units themselves have to lighting. It made it difficult to find items in the midst of all the chaos of moving and having to box all your belongings. The staff were all very friendly and helpful.

Rating:

5.0

The staff here were so nice and helpful. I was really impressed by everyone and just wanted to acknowledge how great they all were. I hope they’re recognized by U-Haul as great employees too!

Rating:

5.0

Amazing customer service all around and they have such a great team!

Rating:

5.0

The person who took care of me was very cool

Rating:

5.0

Good experience personal always friendly

Rating:

5.0

Skipping self-service through the app is the way to go. The app needs some serious tender loving care and maybe a little usability testing. :-)

Rating:

5.0

Uhaul rep Angel , great customer service , very professional and courteous highly recommended .

Rating:

5.0

Staff were outstanding. Truck was old, sluggish, handling was terrible that is a safety issue and too many miles… time to retire the truck

Rating:

5.0

Great experience staff was excellent

Rating:

4.0

You guys need to redecal your trailers.

Rating:

5.0

Please give extra special credit and thanks to ANGEL at this location. He provided superior customer service!

Rating:

5.0

Just great customer service!!!!!!

Rating:

5.0

We have no complaints at all!! Everything from the truck to having to get a trailer to the movers! We went from NY to SC The movers were exceptional!! Everyone went above and beyond!! We were extremely happy! We would recommend your company to everyone we know! Thank you for making a very stressful time alot easier!!

Rating:

1.0

My truck was filthy. I picked up the truck after hours at 12am. In a time when safety is priority it was disgusting to receive a truck not cleaned and sanitized. Very upset

Rating:

5.0

No improvements at this time. Excellent experience overall.

Rating:

4.0

The rep that assisted me at noon was very good as has been my experience with him.

Rating:

5.0

Very clean place and the staff were very friendly and helpful.

Rating:

5.0

CUSTOMER SERVICE WAS SUBERB

Rating:

5.0

Great staff very professional and friendly.

Rating:

5.0

The assistant manger was awesome!!!! From beginning to end!!!! Great experience!!!

Rating:

5.0

If you're not already aware, the app experience is awful. I get it, I work in product and maintaining a seamless user experience can be challenging. I love the idea of self service, and would love to use it at the location I've been using, however, something fails each time forcing me to go inside the location to have an agent hand me the keys. And constantly having to verify my identity is laborious. I get why it's required, but wish your team could come up with a more seamless experience.

Rating:

5.0

Buen cervicios muy amabres

Rating:

5.0

The place and the attendant was amazing, my problem was in the drop off location

Rating:

3.0

The customer service was somewhat ok . Not sure if I would go back to the same location .

Rating:

5.0

Fast and friendly service!

Rating:

5.0

Samantha Baca is very helpful and I trust herword she makes things easy and smooth also the other workers make ent the van and unit stress free

Rating:

4.0

Don’t change anything about the service you are doing great 👍

Rating:

5.0

Angel the representative was great to interact with !

Rating:

2.0

The staff is excellent and responsive, however the storage facility flooded and my items were damaged by water. Some of the things stored while moving were family heirlooms. Further, everything in the unit was covered in t JJ ick industrial dust. I was falsely told that the unit had a controlled environment. Absolutely disgusting!

Rating:

5.0

In person staff were very efficient and helpful, on line system for reservations was clear and user friendly. Good all around.

Rating:

5.0

Nothing calls out to me that is needing of improvement!

Rating:

5.0

Outside the van was dirty as well as the windows

Rating:

5.0

Angel uhaul rep was very helpful, professional and courteous .

Rating:

5.0

Samantha at the front desk went above and beyond to get me situated with the proper truck and trailer I needed for the weekend. She knows costumer service and exceeded today’s expectations.

Rating:

5.0

This location is the most efficiently ran one out of half a dozen that I have been to. The Staff who served was the consummate professional and very amicable. She assisted in the completion of registration with such grace.

Rating:

5.0

I thought the experience was excellent from beginning to end. Valerie (rep) at pick-up was professional and extremely helpful throughout the process. Thank you

Rating:

5.0

Angel was super helpful and very professional. Made the whole experience very easy. I will definitely be back.

Rating:

1.0

I’ve been a customer for more than 17 since 2005 renting U-Haul at College Point, Queens; moving to Scarsdale and renting at U-Haul Yonkers, NY. I never have any problem at U-Haul College Point, Queens. But U-Haul Saw Mill River Branch has issues two times. Both were customer service representatives “Nasty Attitudes.” This is the only reason you lose customer. I hated going back there even when I have automatic payments all these years. Remember that credit cards expire too. Since I do not ever wanted to interact with the “nasty and rude guy” talking to me over the phone, I decided to finally discontinue my storage. I hope you get educated people next time.

Rating:

5.0

Ms. Valarie did an excellent job assisting me with the online reservation / sign-in process. Location lobby clean. The vehicle was clean and ran well. Excellent location.

Rating:

3.0

Was disappointed when I arrived for drop off at 6:43PM when I was informed I needed to use online drop off. The signal was not strong in the area so it ended up taking me 20 minutes to return the truck. It seems the workers (although pleasant) were more focused on closing at 7pm.

Rating:

5.0

Great customer service!

Rating:

1.0

Move in is of course nice as I’m a paying customer but the reason I’m moving out is because the staff has attitude and this is not the first time I had encounter a nasty attitude but twice already on the very few times I went to our storage while renting since 2006 from Queens then later transferring to Yonkers area. This is the main reason I’m moving out. Nasty staff attitude!!!

Rating:

5.0

Great staff! Very supportive and worked diligently to help make my moving process easier.

Rating:

5.0

The only issue and I know it's not there fault and it could possibly be other customers who rent a section and bring back insects. On two ocations a saw two roaches.

Rating:

5.0

Staff were friendly and helpful — going out of their way to find a solution for me and make the move as easy as possible.

Rating:

5.0

I had a great experience, and Samantha B was so sweet and helpful . She made sure to find me a storage unit at the last minute because they were closing at 7pm !!!!!

Rating:

5.0

My overall experience with u haul was excellent! The staff helped me out perfectly. I primarily worked with Angel and Nick and they were outstanding. They helped me with 2 storage units and 2 truck rentals. They really made my moving experience easier!

Rating:

3.0

I found items missing from my storage unit and a padlock that did not belong to me inside the unit. Also, my items were damaged due to environment within the unit. No grace periods were offered and fees were extremely high.

Rating:

5.0

Great service the people that are working there are very humble and helpful we are definitely happy with there way of getting things done in a respectful and safe way we highly recommend them at this facility thank you again p and ts auto care

Rating:

5.0

Thank you the gentleman that took care of me was very fast and polite and got the unit fast excellent customer serves he did perfect job thank you

Rating:

5.0

Thank you for everything

Rating:

4.0

This facility is amazingly clean compared to the one I saw few minutes before. Staff and the young lady when assisted us was knowledgeable and displayed A1 hospitality! Her suggestion of the upper level was sold and when I saw it, it suits me well and the price was good. I golt service with a smile and left happy... Very happy!!

Rating:

3.0

Storage fee is kind of high for the space. Staff has never let me down though.

Rating:

5.0

The uhaul employee was very nice, courteous, and helpful

Rating:

2.0

I currently made my payment and currently closed out, but my fee was not prorated. I should have part of my rental refunded. The day of closing was an inconvenient the gate was not working and U-Haul van were blocking entrance and exits. I had to maneuver around the trucks to unload. Access hours were limited, office is closed I cannot get to my unit, unless someone else is coming out.

Rating:

5.0

A really comforting experience to assist me in dynamic AND DIVERSE personal requirements.

Rating:

4.0

The only problem I encountered was that the elevator didn’t stop on the level my storage was on and we’d have a to go down a staircase to level 2 to load or unload. There wasn’t a slide over the stairs either. That needs to be addressed. But overall a very good facility!!

Rating:

5.0

Representative Nicholas was knowledgeable and patiently conducted a tour of the facility and explained how to locate and use the various swipe stations whcih allow access to the storage units. He's an asset and should be treated as such. Thanks again for the friendly service extended.

Rating:

5.0

The place was clean. Valerie was helpful and informative for the whole process.

Rating:

4.0

Facility was clean. Only reason I had to cancel my reservation was because you have to use a key left to get to the second floor

Rating:

5.0

Keep up the good work.

Rating:

4.0

Staff is very helpful and cordial, facility is clean and well organized.

Rating:

2.0

Was told I could complete check in to my storage unit online, but found the facility lock still on the unit when I went to load my stuff in. After hours manager was fantastic and managed to find me another available unit without a lock, but it was still a more stressful process than anticipated.

Rating:

5.0

monthly cost became too high no issues with the facility

Rating:

5.0

Staff was very helpful Check out was easy & quick. I needed help a few times when my card would not work they came out to me to try & fix the problem.

Rating:

5.0

Great staff. Manager Samantha was very helpful.

Rating:

5.0

Great and friendly staff very knowledgeable

Rating:

4.0

I had a very good experience. The staff was great, very helpful. The floors need work.

Rating:

5.0

Samantha Baca was very professional and helpful.

Rating:

5.0

Awesome storage

Rating:

4.0

The cashier gave wrong information but thank goodness the manager corrected the employee. It would have been a disaster if he weren’t there. No way could I get my queen size mattress in the top tier with the stair ladder ! The manager who saved the day was Nicolas. Please give him a raise.

Rating:

5.0

The gentleman that helped me was very nice & helpful. The place was clean. The only thing I recommend is fixing the prices you advertise in the store. The sign is 100 dollars cheaper than what I paid. If I was someone else I would have put up a fight to get it for that price. There are no dates etc on the flier. I definitely will recommend yo other family and friends.

Rating:

5.0

Both staff members working that Sunday when I rented both a van & a storage unit were helpful and friendly. The young man that helped me upon the return of my rental van & storage unit rental was outstanding!

Rating:

1.0

The supervisor of Homefield made my experience the absolute worst

Rating:

5.0

At the Saw Mill Road location, Ismail was the person who assisted us. He was really helpful, professional, and courteous! He was very patient through the entire setup process. A really great experience all around.

Rating:

5.0

Great all around. However on clean out day there was broken glass from The above unit…

Rating:

5.0

Samantha Baca was extremely helpful to me. Even though I wasn't a great renter (I was late on my payments, owed money, etc.) she was always helpful and friendly. She went out of her way to resolve the situation, and thanks to her, it did get resolved. I've always thought that the Homefield U-Haul was a great facility, but it's even better with Samantha in charge. I would 100% recommend it to anyone. Thanks!

Rating:

5.0

No

Rating:

5.0

The receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.

Rating:

3.0

The facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.

Rating:

4.0

Setting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Thank you

Rating:

4.0

The only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.

Rating:

5.0

You bet.” One of the best storage facilities, I’ve ever experienced and highly recommend your service and staff. I remain

Rating:

5.0

A fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.

Rating:

5.0

The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.

Rating:

2.0

I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.

Rating:

5.0

Great service excellent location staff and accommodations were great

Rating:

5.0

All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.

Rating:

4.0

I've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.

Rating:

5.0

I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.

Rating:

1.0

I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.

Rating:

5.0

Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn’t work out. His courteousness and quick action immediately lifted my stress. Thank you!

Rating:

4.0

I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Thank you.

Rating:

5.0

To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend’s & family because it excellent customer service! Thanks U Haul !

Rating:

5.0

The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.

Rating:

3.0

The rent on the until keep going up much $$$

Rating:

3.0

I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn’t fit. So I then had no choice but to purchase a larger unit for $145, instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn’t have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying $0 to $145 left a bad taste in my mouth

Rating:

5.0

need to know where a restroom tenants can use

Rating:

1.0

Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.

Rating:

5.0

Clean & well-maintained. Staff is friendly, accommodating.

Rating:

5.0

All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again

Rating:

5.0

Excellent in everything, very satisfied

Rating:

5.0

Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.

Rating:

4.0

The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.

Rating:

4.0

The only reason we moved out is because of the price, way too expensive

Rating:

5.0

Very clean, easy access.

Rating:

5.0

Great service and clean business! 500% excellent

Rating:

5.0

Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!

Rating:

5.0

Excellent customer service.

Rating:

5.0

I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond

Rating:

4.0

Room is fine. But the door won't open fully. It is blocked by a pipe.

Rating:

5.0

Sharlinet at the sawmill parkway rd location is the BEST!!!!!!

Rating:

5.0

Very quick service friendly and efficient stuff

Rating:

1.0

The second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.

Rating:

5.0

Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?

Rating:

5.0

I only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.

Rating:

5.0

Sharlenet and staff were always extremely helpful and kind.

Rating:

2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

Rating:

2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

Rating:

5.0

I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return

Rating:

4.0

Great customer service.

Rating:

5.0

Staff is friendly knowledgeable and nice

Rating:

5.0

No issues and reasonably priced

Rating:

5.0

The woman at the store was extremely nice and helpful

Rating:

5.0

Everryone was so helpful andfrienldly and

Rating:

5.0

The rep I dealt with was friendly quick efficient and explained everything clearly.

Rating:

1.0

This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.

Rating:

4.0

The staff was helpful and pleasant.

Rating:

3.0

There was an issue with the computer other than that everything was fine

Rating:

5.0

Excellent

Rating:

5.0

Excellent service

Rating:

4.0

yes I rent there if I had 2 again , mangers very nice

Rating:

5.0

For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Thank you.

Rating:

5.0

Gentlemen at the counter were knowledgeable and courteous.

Rating:

5.0

Skip

Rating:

5.0

We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.

Rating:

5.0

The service was great

Rating:

5.0

Excelente servece and combined location. Thanks

Rating:

5.0

Attendant was very helpful and informative.

Rating:

5.0

Nice and friendly staff

Rating:

5.0

had no problems

Rating:

3.0

Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.

Rating:

4.0

Pleased with my experience. Thank you.

Rating:

5.0

It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.

Rating:

3.0

Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.

Rating:

5.0

The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.

Rating:

5.0

thank you

Rating:

3.0

I dont have much to say

Rating:

4.0

Had a space for two years. No complaints.

Rating:

2.0

4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

Rating:

5.0

Excellent staff. They were very helpful and professional throughout the process.