Customer Reviews for U-Haul Moving & Storage of Westside

Rating:

5.0

everything was great

Rating:

4.0

Great drop off .Guys were very friendly

Rating:

5.0

I used this facility 3 times over the last 2 weeks. Every time was excellent. Service was quick. Thank you.

Rating:

5.0

N-A. All staff i dealt with were competent, helpful and friendly.

Rating:

4.0

Utility trailer was dirty but did the job regardless. Staff receptive and professional.

Rating:

3.0

Unsure why I was charged for extra milage???

Rating:

1.0

Don’t over charge people, stop with hidden fees get employees that aren’t rude to customers

Rating:

2.0

It has been 1 week and I still do not have my refund on my deposit

Rating:

4.0

You have done well, no other improvement is necessary. Thanks for the good job that was performed.

Rating:

1.0

I rented the vehicle for an hour and travelled for less than 40kms but the bill is charged for 161kms. I was just randomly checking my bank transaction statement and I see 130 CAD got charged. i am literally shocked

Rating:

2.0

I spoke with the customer service line this morning, and told her i was paying by debit mastercard for a cargo van and apprently they do not allow a visa or mastercard debit for a truck or cargo van. So i had to call my friend and use her visa which i thought was pretty stupid. The mirrors were dirty, the truck had loud music when i turned it on, and the young man had issues with getting me finished up, that he had to facetime someone maybe his boss not sure, but he was very nice and i think he did his best, so good for him. But maybe more trianing needs to be done there on the cleanliness of the vehichles. But the two that help me were very nice and pleasant so I bring this on the company not the staff.

Rating:

5.0

The staff team ther friendly and professional

Rating:

4.0

Staffs here are great, friendly and fast. Due to winter, equipment is usually not cleaned

Rating:

3.0

the customer service is not the greatest the just seem like they don't want to talk to you and like you are inconveniencing them

Rating:

5.0

I was charged a gas surcharge of over $30. I took picture of gas gauge as soon as i got into rental. It was just over 1/4 tank yet rental doc said 3/8. I showed guy photo i took and he gave me credit but it took almost 7 or 8 minutes to process. I was not told the gas surcharge was on invoice by the employee. He gave me bill and i thought it appeared high at over $160 and so i noticed myself that i was charged a surcharge. Thx

Rating:

5.0

The attendant was very helpful. Much appreciated!

Rating:

4.0

I think not much

Rating:

2.0

Zero personality and enthusiasm of person at time of pick up. Gas reading on paper higher than actual reading in vehicle. Truck dirty on outside and windshield covered in ice and snow. Engine light never went off. Sloppy/loose steering.

Rating:

5.0

Fast efficient service and staff.

Rating:

3.0

The loading dock in building B was covered in shattered glass, and the parking stalls next to the loading ramp were taken up by storage pods. Since someone else was using the loading dock this left us with hardly any space to park in, and we had to walk through glass up the ramp to get inside. Otherwise the experience was fine.

Rating:

5.0

Outstanding.

Rating:

4.0

Vehicles this size should be diesel engines. Payed a small fortune in gas.

Rating:

4.0

After two years of renting a 5x5' storage and with a perfect record of monthly payments, I was treated like a bad customer, even though a missed payment was responsibility of a U-Haul staff, not mine.

Rating:

5.0

Staff were friendly and helpful

Rating:

5.0

The assistant who helped me was really wonderful and helpful!

Rating:

5.0

Great customer experience over all. I like the online booking option and the check-in was super fast.

Rating:

5.0

Nothing, All Good

Rating:

3.0

Customer service during pick up was not friendly/warm

Rating:

3.0

Returned equipment here today. The employee was at the front desk, he was NOT friendly or helpful, he came across very apathetic. When he couldn’t find my order to return, he just stared at me like it was MY problem to fix. I watched him interact with 3 other customers before me and he was cold and uninterested in helping in all cases. To be entirely honest, my overall experience with UHaul makes me not want to use or recommend their services again. There were multiple issues receiving our truck, which we have already spoken with customer service with, and now the way I was treated today made me feel like a burden rather than a customer.

Rating:

5.0

Great service keep doing what you’re doing!

Rating:

5.0

Nothing. Everyone was pleasant and explained everything in detail. Overall a great experience!

Rating:

5.0

Best location in Edmonton

Rating:

5.0

Great team

Rating:

5.0

Darion has a good customer service. Keep it up!

Rating:

4.0

The service was quick and no bumps, I have rented before so check in is a breeze Drop off after the job is done was easy with the key drop. whats not to love its the best thing next to having my own truck. Thank you!

Rating:

5.0

Nothing really everything went smoothly. Very polite staff both for pick up and drop off.

Rating:

4.0

The staff were professional, friendly, and efficient. As a customer, you want to reserve your trailer, truck, or vehicle, as quickly as possible and get on the road to complete your "tasks" as quickly as possible.

Rating:

5.0

Excellent

Rating:

5.0

I had a great experience, uhaul guy did their job specially Jason, awesome guy, he has trainee & he let his trainee do the job while supervising him. Awesome job, give them 5star. Keep it up guys

Rating:

5.0

people competently did there job, only critique is outside of the location's control, but parking just sucks pretty bad

Rating:

4.0

The drop off location was great as well. My issue was with the truck itself. I move when it was snowing and when I got to my destination and open the truck, my furnitures were full of snow. Seems as if the snow came in from the top and bottom of the truck. That was not a good experience at all.

Rating:

1.0

Great staff but leading dock was partly blocked by a trailer. Loading bay barely fit my tiny car. Dollies were tiny. Storage area stunk bad like raid. And Worst thing was the locker had bugs in it. Appear to be dead.. but I didn't check. They looked like cockroach bodies but not sure. I canceled my locker. Empty pop bottle up in ceiling grating.

Rating:

3.0

Proper photos and documentation of things like rock chips instead of trying to wait for a customer to be blamed.

Rating:

5.0

Great uhaul experience. The staff were friendly and attentive. I wish Uhaul was like this all the time.

Rating:

5.0

Excellent service

Rating:

5.0

Excellent as usual

Rating:

3.0

Everything was good until the fire. Items were tossed without owner's permission. Elevator out of service since fire so extremely inconvenient when your storage unit is on the second floor. Trying to haul everything down the stairs was hard and time consuming. Anyone affected by the fire and on the second floor should have had a decrease in the monthly fee for the inconvenience of no elevator. Also, if the person who's unit caused the fire, then that person's insurance should be responsible for the loss of damaged items in all units affected.

Rating:

1.0

This was the least professional and most incompetent company I’ve ever dealt with! My stuff was moved to another site without my permission, and then your company refused to return it to the site I had stored it at! The site manager refused to speak to me, and the equipment I had rented did not include the dolly my reservation clearly stated I needed. I originally had my belongings in climate control where your company moved them outside where there was considerable freezing damage done to my belongings destroying large amounts of my things! Not only will I never use your company for anything ever again I will be telling everyone I come across how terrible your services are!

Rating:

2.0

The app is a joke!! Did the pre check in days before when I arrived to pick up the truck the same app made me reenter all the same information then had me sit iamd wait 5 minutes to approve the check in. Finally went to the desk where he had to verify all the same information that was entered in the app. What is the point of the app?? Also was charged for 6 litres of gas. I only drove 12 km. That is 2 km/L of gas. This is a fuel efficient vehicle? Very disappointed will look other places before renting again.

Rating:

3.0

Needs yard cleaning.

Rating:

4.0

Don’t expect the vehicle body exterior to be clean but it would be nice if the windows and exterior mirrors were clean.

Rating:

5.0

Good customer service.

Rating:

5.0

Excellent choice Go USA

Rating:

4.0

I was told I would be charged for 1 day rental not 2 if I had it back within 2 hours after the designated time. We were told we had a grace period of two hours. When the trailer was dropped off my dad was told the same thing from one of your employees. My credit card was charged for 2 days.

Rating:

5.0

The man that helped me was very friendly and gave me the fastest experience, was in and out within minutes. Great employee!

Rating:

4.0

I am satisfied with the experience

Rating:

5.0

I moved in the fall of 2023

Rating:

3.0

Vehicle was empty on fuel, windshield wipers didn’t work, door lock was broken. Vehicle was a major disappointment.

Rating:

5.0

Mirrors were dirty. Wipers didn't work properly.

Rating:

5.0

The interior was dirty and the radio dint work but great staff and the damage that was on it before I got it on the driver side box above the tire and the smell in the cab could use an airboom to clear the smell

Rating:

5.0

The staff are great, really friendly and are willing to go above and beyond to help smooth out any booking or equipment queries or issues.

Rating:

5.0

Great experience i have.

Rating:

3.0

Issue me a $50 fuel refund.

Rating:

1.0

First there was a fire and I was never notified and didn’t find out until months later that some of my stuff had been thrown out and no pictures were taken of what was lost that I could provide to insurance. Just a note saying rugs and blankets. Now I find out there has been a flood!! Tried for days to call and get through and left messages that were not returned. Finally got though today and got little to no answers

Rating:

1.0

I trusted you guys over my family and friends, paid hundreds of dollars compared to free from my friends and lost most of my valuables with 0 compensation. I’ll rather leave my stuff at a McDonald’s drive thru or a lost and found for months.

Rating:

1.0

Fire in building has caused myself a lot of work cleaning and the loss of damaged goods with zero compensation. Loosing the use of the elevator I had to hire two labours to help move the locker down the flight of stairs to the truck.

Rating:

1.0

The individuals who helped yesterday were the first group to be helpful. When initially getting my unit I was told I couldn’t get a unit rented when I had an outstanding truck rental (which was full of the items I needed to store). They prompted me to use someone else’s name, I said sure so long as I keep authorization. They ended up not authorizing me. Which would have been ok if there hadn’t have been a fire which caused my first lock to be cut requiring me to find someone to come check in while I was out of town. This is when I found out I didn’t get the authority I requested. To top it off I had my unit lock cut again when they came back to repair drywall. Coming to empty out my unit I could barely access the place because so many uhaul boxes were jammed in the lot. It took us 20 minutes to find the price of a cargo bar cause it was stored in the wrong location and tag was ripped off. (Was the only one left). And the storage area had puddles dozens of garbage cans blocking hallways making it harder to get items out of our unit. The manager who helped me at the end was knowledgeable and I heard he managed the move from one unit to another in my absence, none of my items were damaged even though difficult to move. Otherwise it was a terrible experience.

Rating:

5.0

Could be open later or 24 hrs with security but still very happy with uhaul. Thank you fir the service you provide

Rating:

4.0

Thank you for the free storage it really helped

Rating:

4.0

Concerned about the electronics stored in the facility because it’s supposed to be climate contolled but it was colder in there than outside!!!

Rating:

1.0

Lost my mattress and bed frame and my chais lounge and some priceless mementos in the fire due to black mold. I was originally told the fee payments for my unit would be taken out automatically so I didn’t take much time to pay attention to the withdrawals and I apparently after a representative mentioned that this would be occurring apparently there was a glitch in the system and so they weren’t automatically withdrawing my payments me so I did end up having to pay a lump sum of $293 on top of that they wouldn’t reimburse me for my damaged items. Prior to the fire I had only had my items there for a month..so as of today I have cancelled my unit taken my things and thrown them in the garbage and I’m not happy about the service there.

Rating:

4.0

The sliding door to get access to the building was not working. Had to use the man door to move things in.

Rating:

1.0

Honestly this fire really messed things up for a lot of people. I know everyone’s busy, and possibly trying the best they can. Frankly I felt they stole from a lot of people, including myself. I’m not even sure how a propane tank can be “damaged” by water. I had a lot of valuable things in my storage unit that cost thousands of dollars. All of it gone. And all they could do and say is pretty much it’s not there problem. I wouldn’t recommend this storage facility to anyone. I’m extremely disappointed and frustrated with how they handled everything. It just seemed so wrong. I personally feel like this place is extremely crooked.

Rating:

1.0

I would give this facility a 0 out of 5, if I could. What a horrendous experience. My storage locker was one of the ones affected by the fire in late summer. I was at work at a remote camp 1,500 km away when it happened, so I took U-Haul up on their offer of free services to empty and clean my storage locker. I had 99% of my personal belongings in that locker, as we had moved from Ontario to Alberta and stored our household until we could find a place to live. Several of my items were disposed of during the cleaning, which I understood. What I'm upset about is the fact that several damaged and moldy items were put back in the storage unit. Most of the items in my unit were filthy when I moved out. Power cords for my printer and espresso machine were thrown out or lost when they reboxed those items. Several items have also gone missing, such as my classic SNES. I've had to throw out additional appliances that were covered in mold. Another annoyance is that, despite being forced to buy a round U-Haul lock when I rented the unit, they cut it off and replaced it with a generic U-Haul lock that I wasn't allowed to use in the first place. Rules for thee, not for me! They also documented the damage to my items for their insurance adjustor, but told me I couldn't claim for any damages. Other than the fire issues, this location is incredibly cramped and busy. The staff seem to be burnt out and unmotivated (can't hardly blame them). I tried to access my unit at 7PM one day, and got stopped by a security guard (access was supposed to be until 10PM!). Overall, a terrible terrible experience. I'm out several thousand dollars due to water damage caused by flooding from a blocked drain in their parking lot, and I've had to clean and disinfect my belongings after their "professional services" handled things (sometimes with sticky fingers). I'll never use U-Haul again, and this wasn't my first cross-country move with them either.

Rating:

1.0

Fire took place. Many of our belonging had water and smoke damage. Many of our items were discarded in the dumpster by the clean up crew. Lots of things are missing. The chaos for clean up was unbelievable. I would never use U-Haul again. One or two of the staff were knowledgeable, the rest of the staff were lazy and rude.

Rating:

4.0

There was a bit of a hiccup when I was booking over the phone but when I was in person the staff were awesome and help me out to make it right! Very great full for them!

Rating:

1.0

There was so much damage to ALL my belongings in storage worth thousands. I think I will sue. I will never use UHaul again. I would not recommend using UHaul.

Rating:

1.0

I didn't even move in. Once checked in I went to the loading dock. The dock was entirely covered with stuff that it was hard to walk. It was blocked with man lifts. The access card didn't work. When I went back into the store the line was so long that I didn't want to wait. Called the store later and asked to cancel the contract and get a refund. The charge is still pending on my card so hopefully it comes off soon.

Rating:

1.0

Not impressed with how the fire was dealt with.

Rating:

1.0

You let my stuff burn I’ve lost everything. And no one even gave my money back. The fire was on the August 7,2023. Seven days after payment. And I was never offered my money back. And I had to close the account. Communication is not good at this location.

Rating:

1.0

Uhaul should have insurance to protect its patrons. How did an arsonist get in, and how do we know that it was not an employee?

Rating:

1.0

will never recommend this place. staff are not accommodating and let you wait forever. my whole stuff was included in the fire and was never even able to see my things. nevr got a copy of the pictures at least. all the employee i have encountered here has the don’t care at all attitude.

Rating:

1.0

Your "secure" storage facility caught fire and destroyed literally ever possession I owned. The fire was intentionally set. It burned for ten hours, which gives me serious misgivings about the fire suppression system at this location. Every possession I had was reduced entirely to ash. Metal objects were melted into unrecognizable shapes. To add insult to injury, U-Haul only communicated with us about the fire using text messages, and forced me to attend the site twice without actually giving me access to the unit. The team onsite was friendly, but seemed poorly prepared and overworked, with little support. When I finally got access to the unit, it was with the insurance adjuster provided by U-Haul, with the goal of assessing the insurance costs for the corporation. This took roughly 30 seconds, as there were no surviving possessions to note. There was no consideration given to assessing my own insurance needs, or even the human impact of the losses. The task of cleaning up the unit was given to an army of casual day labourers, who were given substandard gloves and safety equipment, no tools, and little training. The premises were unlit and unsecured, heavily contaminated with water and smoke damage, and unsafe for both the casual workers and for the storage unit owners. As a measure of the disrespect that U-Haul apparently holds for human life - nobody even had a flashlight, an item that costs less than 10 dollars and could prevent a serious injury to U-Haul personnel, their casual labor force, or the customers attempting to salvage their burned possessions. At ever turn, the impression I had was a massive multination corporation looking out only for it's own interests, while paying it's people the absolute minimum, ignoring customer service, safety, security, and the rights that it's customers have to fair treatment, transparency, and respect. The worst decision I've ever made in my life was trusting U-Haul with my possessions. I believe that many people who made the mistake of using your storage facility would feel the same way.

Rating:

2.0

The place caught on fire and then the water damage ruined the couch...not ideal.

Rating:

5.0

The staff and everyone at uhaul were always helpful. Although I did lose everything in the water damage of the fire.. I was satisfied with how I was helped . Thus far

Rating:

3.0

All my stuff burned in the fire you had at your storage. Which is fine cause it wasn't uhaups fault, but after the fire while the storage unit was open a bunch of my things were stolen from my unit that wasn't burned and noone is taking responsibility for it, I'm also not getting those back so not only did I lose almost everything in the fire but I lost a bunch of things that were stolen. So not too happy. Before the fire though the storage was great, I'm just not happy about my Xbox and Nintendo getting stolen.

Rating:

5.0

With the fire that destroyed most of my belongings I was very sad that I lost at least half to 2/3rds to water damage and I had wished that I was told that uhaul would not cover any damages that made me very upset, so I also wanted you to know that mold got the rest of what I took out, 😔 sadly for all I paid over the years $194 per month nothing was covered for damage, however you have been helpful getting out of there, sad Brad 😔😔😔😔😔😔😔😞😔😞😞😞😞

Rating:

1.0

My stuff is is gone due to a fire. Due to neglect of a unsecure property.

Rating:

1.0

The building caught fire! And I lost 1000’s of dollars of my possessions because of negligence and uhaul is not taking responsibility! I will be filing in court for compensation if I’m not fairly reimbursed for my losses!

Rating:

1.0

This wouldn’t have happened if this place was secure I put my stuff in for it to be secure and safe that did not happen now I lost everything I am not happy, and some of your staff are ignorant

Rating:

3.0

Hahaha this was a funny survey to receive after there’s been a fire at my storage unit.

Rating:

1.0

Not sure why this would be sent, I’m moving out because of an arson fire where half of my stuff was thrown out by your people. And it looks like high value items may have been stolen. Plus, I’m on holidays and can’t get any sort of answer on pictures, lists, and missing items. Not happy at all Uhaul….. Brad

Rating:

1.0

Pardon,after the fire I have no idea if I have anything left , no one has told me anything !?!? What happened, was it an electrical fire ? As pretty sure is was not started in my locker ? Where is my new locker as my original one was 1067

Rating:

5.0

Very helpful customer service agent

Rating:

5.0

I always rely on U-HAUL to help me out when needed and the service is Right On, every time. Whether it's a moving truck ( I got a one way rental from Phoenix AZ to Great Falls MT in the past and everything was perfect) or for storage or materials, U-HAUL is always there for me. Thanks to Chane Munro and staff at the 111 avenue Edmonton store. I will return when necessary. PS- I am a 70 year old single female and rely heavily on such services to assist me.......

Rating:

5.0

Thank you

Rating:

4.0

….

Rating:

4.0

They knew their job and had all questions answered. I'd recommend them foresure.

Rating:

1.0

Staff were grumpy bordering on rude We were assigned an inside locker and could only access through small door until 10:00 pm. We got locked into the parking lot by other U-Haul vehicles and had to take trailer off to get out of parking lot and reattach. We did not get a free lock because I couldn’t use iPhone to log in although U-Haul call centre said I could get one when I explained my difficulty.

Rating:

5.0

Very accomodating, ease of business and peace of mind :) They are my go too.

Rating:

4.0

Small town supply locations aren’t working after 6 pm or on weekends. It made extending the trailer rental awkward.

Rating:

2.0

Fire alarm going off in facility on the day I want to access my belongings. Staff was confused and did not know what to do. Elevator maintenance caused delays on another day. No staff present on that day, just elevator mechanic.

Rating:

3.0

They don't have prorated rates for storages. I have to pay full price in last year November for 2 days, That's a ripoff. And use this storages almost 8 months. Any storage facilities offer prorated rates. Management need to consider this option when they do business.

Rating:

2.0

First, I must say Josh is fantastic and the most friendly/professional individual I have encountered at this location. This review in no way reflects him. I have been into this location about 4 or 5 times and the staff talk, laugh and joke around with each other more than they focus on customer service. This leads to information not being passed on to the customer such as the sliding door for the storage facility locking at 7pm. I called the after hours number as we were not sure why the door wouldn't open anymore and got no response. I came back to this location thinking my last experience was maybe just a one off but, it seems to be the norm. The recommendation is to contact the facility before leaving feedback but, who do you call?...

Rating:

2.0

The service representative at the desk was not friendly but was very knowledgeable, also I found the representative a bit dishonest in trying to overcharge for mileage and giving an incorrect fuel level indication for the uhaul vehicle

Rating:

1.0

The people that I dealt with were great. My issue came with billing. I had tried to communicate my issues to U-Haul but was unable to successfully do so. I was set to return my vehicle on one side of Edmonton that neither had storage space to assist me or capacity to take my vehicle. Angie was great - she found me an alternative spot to drop off the truck and have storage. This would require time. I was meant to drop my truck at 6 am but even with all the running from one end of the city to the other I was still able to arrive at the final location before noon. But I was charged a full extra day for the truck. And on top of that I was charged additional KM why is there not enough KM offered to make it to Edmonton. + I had to travel through the city extra KM to make up the new drop location. The final billing on this trip was not fare. and I have rated my experience poor.

Rating:

5.0

The staff is very friendly and informative

Rating:

4.0

Not a lot of maneuvering room to get vehicles backed up to storage locker doors. Storage lock was constantly jamming and I got cut a few times. But I was impressed by how clean it was.

Rating:

5.0

We were helped by a female earlier in the afternoon with glasses and a gentlemen a lil later in the evening who also wore glasses. They were both very helpful & friendly. Thanks a ton!

Rating:

5.0

4 km from my home. Easy to rent a van. Storage was convenient east to access during home Reno’s.

Rating:

5.0

It will definitely be you guys I come to if I ever need storage again

Rating:

5.0

The west end location for storage is a nightmare if your trying to unload and load from your storage units all the returns are in the worst spot you cant turn around with a trailer without popping the cub and cutting off almost half the one lane.. it is extremely inconvenient and something that should be looked at and requires Improvement.. the gentleman I dealt with at the Kingsway location was absolutely fantastic he came out of his way to come hook me up drop off my dolly and swap me out on an unenclosed trailer halfway through my rental he is a neighborhood dealer but was extremely professional and effective for his location I would actually call him before I called your U-Haul locations to wait on hold for 15 minutes LOL

Rating:

5.0

Excellent Service and Friendly staff

Rating:

5.0

Any time I need either a truck or storage unit I always come you ur company and I always tell my friends to use ur company to

Rating:

4.0

I had a little trouble understanding the gentleman there. But managed.

Rating:

5.0

I would like to suggest that you give a pro rated rate if people move out on the first of month, I ended up paying for a whole month at 195.00and only needed it until April first had to pay until April 22 2023 from Oct 22 2022 , you might find people are more receptive to renting from you . Valerie Kemle

Rating:

5.0

Need garbage cans on more areas.

Rating:

5.0

The staff was friendly and help full even when I had to come back to the office to get the unit unlocked so I could start putting my stuff in it

Rating:

5.0

A great overall experience.Look forward to doing business in the future.Thanks to all the staff for there professional business attitude.

Rating:

3.0

Terrible parking, too many uhaul trucks in loading area. Have to always swipe card to go in and out of building. Annoying access

Rating:

5.0

I dealt with Chane, he’s great, keep up the good work!

Rating:

5.0

GEORGE G. WAS VERY HELPFUL AND PROFESSIONAL.

Rating:

4.0

I put no for question 3 for the entrance was pure ice and very dangerous for unloading. I put no for question 5 for the sliding doors did not work after 7pm

Rating:

5.0

Manager went above and beyond to accommodate me. Very professional and courteous.

Rating:

3.0

I booked online with a CC and took a photo of my DL to make my reservation. When I arrived in the morning the reservation was there but none of the photos were and the whole reservation had to be cancelled and started over - so basically I had to go through the process twice which was a time waste for what the online process is for. The staff were all friendly and helpful. The facility was CLEAN on the interior. My only complaint was that there is a MAJOR drainage problem with ice buildup and melting at this site. It may affect storage units with flooding just looking at it. The overhang at the entrance designed to protect from water actually feels like its pouring water on you and gets your stuff wet. Could be improved. But overall for sure I will use U-haul again thanks! Hope this helps your teams.

Rating:

1.0

Took 4 calls to accomplish my giving notice. Staff did not do as they said. What they said they were going to do vs what they actually did are two very different things Emails threatening charges for a storage unit I fad vacated

Rating:

1.0

I moved all my belongings to another storage facility of a different organization. I would rather deal with better people that follow better policies and procedures. Please do not send me any email asking questions. Now that I have moved on I would not like to communicate with any of you.

Rating:

5.0

Highly recommend. The staff helped make my move easy.

Rating:

5.0

Chane helped me, super friendly and knowledgeable. Quick helpful service, in and out with what I needed, 100% would recommend this location. Cheers!

Rating:

5.0

The Edmonton West End UHaul facility was excellent. Staff were always helpful and extremely pleasant to work with. Very clean buildings for storage. Thank you!

Rating:

5.0

Keep up the good work

Rating:

5.0

Staff are amazing!

Rating:

5.0

Still need to see my bill

Rating:

1.0

For numerous reasons that I have expressed to your head office in point form and that I will be elaborating on with a Ms. Manning and a registered letter to your company ceo, I have Never had a more unprofessional experience in my life when dealing with a multinational company. I will most certainly be telling everyone I know to steer absolutely clear of the west end u-haul until there is a change in management and key staff. As far as resolving any dispute before leaving this comment, i do not wish to subject myself to the possibility of anymore unfounded accusations that when quickly shown to not be the case, no apology was given. At all or in any way. Suffice it to say yes, it was that bad of an experience.

Rating:

5.0

I like to give shoutout to chane thanks for being a good manager and you're really good staff Very helpful I highly recommend and this u-haul storage

Rating:

5.0

Very professional and helpful staff really appreciate the experience

Rating:

2.0

Originally rented a 5 by 5 unit, but it was actually 5 by 4, then with the roll up door it was 4 by 4 so I needed to upgrade to a 5 by 10. Which again was only 9’ deep. The parking lot and access to the building is very cluttered with trucks and trailers making it take way too long to unload and access the ramp

Rating:

2.0

Homeless people camped out did not make my stuff feel safe . People arguing as I closed my account and his snide remarks . He stated I can keep the lock I purchased before I rented the storage space . Yeah I hope I can keep the lock I prepaid for before I rented the unit. If not I guess the police can get called .

Rating:

4.0

Jayson Castillo was friendly and helpful. We reserved our storage online and it was a bit hard to find in the system once we went to the store. He was patient. 2 of his colleagues were also able to help. So thank you! The loading/unloading dock the day we moved was busy and I find that there is not enough space to park in that area. Inside was very clean though.

Rating:

3.0

The storage unit with exterior access was flooded during move-in in August. The staff, when called by me from BC, went out and roved a lot of water from the floor. I can only assume they helped her lay the orange tarp on the floor also. Most boxes were dry but underneath the tarp there was still plenty of water. Fortunately none of my belongings wete ruined but one box st the rear of the unit containing durable goods was falling apart from being soaked with ground water. Thankfully my stuff was removed before freeze up. The staff on move out were pleasant and accommodating. Unfortunately I think I left my credit card behind and it was used for numerous food purchases and attempted online purchases which were reversed before I checked my online account and cancelled the card. Or there’s a possibility that another customer took my credit card. The staff on duty yesterday were not the same people who I dealt with when I moved into my smaller unit in August.

Rating:

1.0

Lazey staff and very disorganized watched two young male employees sitting in a U-Haul truck watching there phones for the whole time it took me to unload Manager girl up front rude Watching a movie on her phone ... And your storage units were small for the price My stuff will be moved out very soon Very sad state of customer service and experience

Rating:

5.0

I will be back

Rating:

3.0

The guy behind the counter was a bit rude and I actually had another customer mention his attitude towards me at 1 point. The rest of the staff was great. It is a bit inconvenient but I was very short on time so it works for now.

Rating:

5.0

I felt that my possessions were well secured and staff were helpful.

Rating:

5.0

The staff were all great but especially Nicole. She has great PR with customers and treated us with respect and kindness.

Rating:

3.0

They terminated my unit 1043 uhaul west Edmonton because of my son and told us we had to be out by June16 2022. Which we did and now are try to get me to pay July rents . I believe I owe nothing . I would appreciate not to be bothered about this again Sandy Williams 587 9206582

Rating:

4.0

I was able to use a cart to move my stuff into my storage unit. There were other people arriving to take or bring stuff to their own units. More carts would have been handy in that situation. Looked like there was parking for 6 carts but there was only one the whole morning I was there.

Rating:

5.0

Very helpful sraff. They go above and beyond to help you out. Great service

Rating:

2.0

there was only one person working at the desk to help 4 customers while there were 2 other staff coming in and out. I waited 30 minutes to be helped, the fellow that was helping me wasn't the most helpful and was having side conversations with the staff coming in and out. Not impressed.

Rating:

2.0

I was told how to enter access codes. Not told how to open the main sliding door to push the dollys in and out. No insurance was spoken about but was checked off on my paperwork. There is no light in the storage unit. Had to provide information for a third party not residing at my address for security purposes. Which makes no sense. It would be my husband who would be the next person to contact if I can’t be reached not a friend. I will be working hard to downsize the amount in storage in short order so I can eliminate the need for the locker completely.

Rating:

4.0

Maria, a staff member working in the units, was exceptional! In addition to being an extremely friendly person, Maria assisted us when we realized that the unit we had reserved was going to be too small. Maria sourced a larger unit for us and took care of all of the requirements to facilitate the change. This was of course over and above her normal duties. The rest of the staff at the facility were good, and there we have no complaints, but service like that which Maria provided is what would make me go out of my way to use that facility over others that may be closer.

Rating:

3.0

The road in/out was never plowed. Deep groves of ice and snow for my small car to drive around. It did not appear ice melt was ever put down. Slippped and fell at one point. A very large truck was parked on the ramp on my move out and I asked if it could be removed. It was not. There never seemed to be enough staff and the wait times were always long, but kudos to the pleasant, hard working staff that do work there.

Rating:

5.0

Kyrstyn and her staff are nothing short of amazing. She is dedicated, cheerful, considerate, and as are Justin and the rest. But what REALLY impressed me was Maria. Her demeanor and helpfullness were next level, to say the least. On the other hand, the call centre was average and could most definitely learn from Kyrstyn and her staff.

Rating:

5.0

Although Mother Nature hit us, the staff was awesome and stood behind us, doing everything they could to rectify the problem. I would definitely recommend UHaul Trucking and Storage. The Retail section had absolutely everything, anyone would need to make their move the easiest and safest. Thank you for your great customer service.

Rating:

5.0

kristen was a delight. Thank you.

Rating:

4.0

Kirstyn was amazing. I really appreciated her help

Rating:

5.0

Great staff and they have everything needed for moving or storage.

Rating:

5.0

Keep up the good work

Rating:

5.0

Nice and clean place and the elevator was good and large enough for my stuff

Rating:

5.0

Kirstyn Sperling Was very nice and polite , there was ice build up in the storage unit but she compensated me for it. The other staff were not so helpful witch I got a bit upset but other than that Kirstyn has great customer service and I would recommend her.

Rating:

5.0

No complaints

Rating:

2.0

I will be emailing the manager about my experience. This was the worst storage unit process from start to finish I have ever had.

Rating:

5.0

Only thing that was missing was the lock and key that was said to be in the unit when I got there. It was not and my boyfriend had to go to the front to get it. Other than that it was great

Rating:

5.0

Suggesting to everyone, very professional staff, clean facility.

Rating:

3.0

I had 2 units, 1 indoor and 1 outdoor, the outdoor I had more access as in later access. The indoor your only allowed till 5pm, which sucks when you have a lot of stuff. I moved in, in the fall, I moved out in Dec. 24 during a deep freeze. My outside unit was frozen shut, they did put ice melt on it, but it took over an hour for them to use a pick axe and open the door. My movers had to sit and wait. The prices differ between which uhaul you go to, seems individual owners set their own prices. I used west end edm, they were more reasonable than other locations. All and all, they are ok for storage, they are better than Sentinel storage.

Rating:

5.0

Good experience

Rating:

4.0

Takes a long time to get rental as there only ever one or two people to check people in withline up. Need more tills in morning.

Rating:

5.0

This was my first time using a storage facility. It was so clean and secure. I had no worries my things would be safe. Thank you

Rating:

5.0

The price sucks, but your staff was great. Because of them I'll recommend

Rating:

5.0

The manager was very friendly and helpful. I would recommend this location to everybody

Rating:

5.0

Very good experience. Keep it up. Best wishes

Rating:

3.0

We had reserved a unit a week prior and when we showed up they didn't have one available for us. The people were friendly but the layout is horrible.

Rating:

2.0

A pipe in the ceiling leaked all over our patio cushions and stained them. One of the staff here (short, long brown hair, worked in the evening on October 21) was very rude. She did not have a good customer service attitude, we felt that when we went to the counter we were an annoyance or inconvenience to her. She did not explain things clearly.

Rating:

2.0

Staff are not smiling and not friendly.. waiting too long even though no big line ups..sorry to say this but that’s what I observed.

Rating:

5.0

The manager Krysten at west end location has been absolutely wonderful. I recommend your location and the staff are amazing

Rating:

4.0

- for how short staffed everyone is these days your staff are always helpful and pleasant to deal with, and please let them know the public notices their efforts. Sincerely.

Rating:

2.0

I don’t expect all experiences to be bad, but it was not good. They couldn’t find my reservation so we had to do a new one. They were going to give me a smaller unit than I wanted. I was told before I got there that the 2nd floor was drive up and it was not. And it took about 45 minutes in the office to set this all up. And they made me buy a circular lock even though I had just bought a U-Haul key lock.

Rating:

4.0

I've used u-haul a few times in the last few years, and the service and facility is clean and the customer service is friendly and helpful. What is needed are more carts, especially on busy days like the weekends, first and last days of the month.

Rating:

3.0

It’s a storage facility. Nothing got stolen so I mean it’s as good as it gets

Rating:

5.0

Robyn and Nicole amazing staff.I understand Robyn was moved to another location was no longer manager.Sorry to hear that she had west end location running well.Trucks clean and staff was on it.Now without her there its not same staff is hard to find dont know anything

Rating:

4.0

I have worked with this Uhaul location in the past. Never had a problem or grievous. The young and older people are very helpful when asked with questions they can be useful with. There is a woman, a short large woman who makes not only customer's lives difficult but the employee's life as well. I believe she is a cancer to this site and to the company as a whole. It would be in your best interest to either re-route this person to a back seat position with zero personal influx of simply move this person out of the company fixture.

Rating:

5.0

Todo bastante bien. Gracias.

Rating:

3.0

Could not get timely feedback for moving out of storage

Rating:

5.0

Todo el servicio muy bueno.

Rating:

3.0

Unit was not ready and there was no lock in the unit as I was told there would be for check in. I spent an hour trying to find someone to aid me when finally the yard guy, Perry, was kind enough to grab a lock for me and get me set up after hours. However this should not have been the case. The building is full of broken glass and garbage everywhere. Not well maintained.

Rating:

5.0

Great

Rating:

3.0

Unit we rented had water damage on my belongings this was indoor unit we didn’t get anything done about the water damage that had, we did notify management. When I finally moved everything out the place smells moldy

Rating:

3.0

Very easy move in and the manager was very helpful and nice.

Rating:

5.0

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Rating:

3.0

Leaving customers standing out in the rain for hours and having one person only at the counter defeats the positive customer experience! Some of your front desk Agents are brusque!

Rating:

1.0

The person working there was rude and I would never recommend your business to anyone again. That was the worst service I have ever had

Rating:

1.0

10 years as a customer. Two break-ins despite a "secure" facility. Never any meaningful response or responsibility taken. Elevator down twice in business hours. Security cameras offline for months at a time, let alone blind spots. Floor waxed in business hours prohibiting access to some areas. Elevator and parking area always dirty. Many problems over the years with card access/failure. Number of handtrucks and handcarts reduced to maybe 1, 2 or 3 out of the original 8. Facility opened fine and then continually ran downhill over the years with no money spent to maintain or upgrade. I could not in good conscience recommend this facility to anyone.

Rating:

5.0

I was very happy with the helpful and courteous staff. In this day and age I’ve noticed how customer service has been lost I am so happy that the staff at your facility were very much the contrary. They went above and beyond their means. I apologize for not naming people directly as I forgot to get names but everyone was great.

Rating:

5.0

Helpful and understanding

Rating:

1.0

My U-haul Storage rental unit #1203 was broken into at 2:00 am. Your staff member (Nicole?) called me, and said the breakin was captured on video. Within days, she changed her story 3 separte time: 1st she can't sshow me the video due to 'privacy'. Then, the video camers weren't working. Finally, she said their ARE no cameras. This is unacceptable. I tried to close the unit rental contral in 3 separate visits to your office. 1st the staff didn't help at all (Sat. morning, young man was clerk). 2nd visit, a female staff (same one that phoned about the breakin) gave me a form to sign reliquishing my claim on any property therein, and closing the rental term by removing my credit card no. from the account (Oct 27). Finally, I kept getting emails from yyour service telling me that the rental that I had already closed was 'overdue' and you we charging me late fees on a contract that was closed. This has been a miserable experince, in which I lost thousands of dollars in property, was lied to and disrepected throughout by your staff (wyo by the way NEVER annser the phone, nor can I leave a msg), and I wasted dozens of hours trying to deal with your company on what should have never happened, if you ran a safe and secure facility. I will not forget this experience, nor will I ever recommend your service to anyone I know. Mark Ulbricht tel: (780)489-5521

Rating:

1.0

This is actually probably the worst customer service I’ve ever experienced, next to skip the dishes. I had some fraud on my debit card, so I needed to change the card on file. I tried called U Haul for 3 weeks straight, nobody would answer the phone. The card was declined and I was charged a late fee. I decided to cancel the storage at that point. After I moved out, I STILL couldn’t get ahold of anyone. They would immediately put me on hold and sometimes even hang up on me. This location is an absolute joke. I loathe going inside because they have 1 incompetent person working the counter for a lineup of 20 customers. Oh, and there is often employees just standing around doing nothing when it’s super busy.

Rating:

5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Rating:

4.0

The entrance to the storage facility was cluttered with others belongings left behind.

Rating:

4.0

You could have used more staff. It was very busy Sat morning. The staff was very helpful.

Rating:

4.0

All good.

Rating:

5.0

Easy peasy checkin and orientation

Rating:

5.0

I’ve been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

Rating:

1.0

Worst experience of my life dealing with Uhaul.

Rating:

3.0

With only 2 employees working on a Saturday, I had to stand in line twice. Lineups were really long. You might want to increase staff to 3 for weekends.

Rating:

1.0

The facility was a mess, elevator barely worked. Garbage thrown around both outside and inside the building. The outer bay door that’s supposed to make the facility secure was not only but broken! And then there was a homeless guy camping out inside one of the units down a few lockers from my unit! And the unit hours were limited to business hours due to lack of maintenance and two of the employees weren’t wearing masks on the premises!

Rating:

1.0

I booked a ground floor storage unit two weeks in advance, I called the night before to confirm, showed up day of to be told it wasn’t available!!!! I then called the U-Haul office to wait on hold for thirty min, and then even though I was polite and nice to the CCR Taylor she hung up on me. I really don’t understand how you can run a company like this, and this will be the last time I ever use your company for any of my moving and storage needs. Based on your appalling service I will be undertaking a social media campaign to ensure everyone knows about the joke U-Haul actually is, and that they have their staff lie right ti the face of their customers!

Rating:

4.0

Only problem on the day when we were moving out was, that we were waiting for 30 min, even though I checked in the day before. The main door was closed so we had to take out our stuff through the side door, which was tough but we survived. There was no courtesy dollies at all, and usually some were there, so we had to get one from the other storage building. Other than this, everything was ok.

Rating:

5.0

Best storage place.

Rating:

5.0

The front desk staff were very polite and accommodating despite the office being very busy. They were able to answer all of my questions and provide me with equipment I required at no extra cost. The staff even provided some suggestions about how to strategically park the truck so that it would be easier to unload in the storage bay. The return of the truck was so easy and seamless, I had to clarify a couple times if there was anything else that needed to be done and it was already taken care of!

Rating:

2.0

My unit was broke into and my belongings were stolen and was horrible dealing with you the only person that was helpful was Robyn . You may aswell not even have a phone cause it never gets andwered

Rating:

4.0

Friendly & helpful

Rating:

5.0

Excellent service! Will definitely come again and recommend U-Haul to my friends and family! 😊

Rating:

4.0

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Rating:

5.0

Aside from waiting in a long line for the lock all was good

Rating:

5.0

I have never had such exceptional service like here at U Haul on 154 St Edmonton. Robyn's at this location is amazing with such integrity, professionalism, kindness, and yet she knows your name right away before you get to the counter. This young lady needs to be commended and if at all show her this.message. THANK YOU ROBYN FOR EVERYTHING YOU DO!!!😊😊😊😊 Best Regards K.Schultz

Rating:

5.0

I left question 5 unanswered because no the facility could have been cleaned more often: washroom ,garbage,can with paper towels over flowing, toilet paper missing: however after I spoke to one of the fellow attendants , he saaid that people just take the roll with them- I'm aware that the human mind leaves much to be desired! you are off the hook on that one. Come prepared! Garbage at main doors left for days. I was at the facility U-Haul fairly often. Lots of garbage out in front of the truck rental check area- I even picked up some of the broken plastic totes. I would say room for improvement. simply assign someone to do a check every evening - would solve the problem. All in all, as indicated.liked the bright lights and warm temp. during winter. see you again. Arno

Rating:

3.0

The late fee are crazy

Rating:

3.0

It’s just to expensive to rent any rooms for a long time

Rating:

5.0

The staff and management was absolutely helpful in any way possible for me and my family.very professional and courteous.im very very pleased I came to the west side storage.thank you Robyn.M. and your team should b very proud of all of them .thx

Rating:

1.0

-always had trouble with the monthly payments, was locked out of storage locker monthly which was very inconvenient. Every error was on the side of uhaul -the area where the unloading zone for the storage lockers were was always totally covered in ice. Looks like it was barely salted or cared for -when I urgently needed access to my storage locker and was locked out, the following day I tried to call to sort it out at around 6pm, still an hour left of operating. Called the store the entire hour and NO ONE could answer. Just want to the call centre -seems like no one cares about their work here, unmotivated, not caring? Not sure but it was never a super pleasant experience.

Rating:

5.0

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Rating:

5.0

Great customer service, the facility is fairly clean and the truck I rented was clean

Rating:

4.0

Lost the reservation for the storage unit, but the sales agent took care of us and ensured we received the space we needed.

Rating:

5.0