Customer Reviews for U-Haul Moving & Storage of Yakima
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Yakima
nothing at all yesterday the manager help me out they went out of their way to help me
EVERYTHING WENT VERY SMOOTH
Have the pods loaded on a trailer ON TIME like you said you would. Both Cathedral City CA and Yakima WA locations were 55 minutes late loading our boxes onto trailers... not because of anything went wrong but because THEY FORGOT. Yakima had our pods ready on the wrong day and Cathedral City messed up our payment. WORST SERVICE EVER! UHAUL was once a great helpful company... what happened?
Your estimates of the amount of gas to be added to bring amounts back to the starting tank were high. I started at 3/8 tank and ended up with 1/2 tank after refill. Wait... that is good for the next customer.
i was told the truck would be ready at 1:15pm i had a babysitter watching my grandson and she had prior arrangements to be some where so i was unable to get everything moved because they did not get the truck ready for me untill 142
I reserved a 9' cargo van on Wednesday August 20th. When I went to pick up the truck on the scheduled pickup date August 22, the cargo van was not available. Uhaul did not honor their warranted services and I ended up having to rent a 10' truck at a higher rate. I am a very un satisfied customer and will not recommend Uhaul anytime soon.
Offer free coffee..... just saying :)
Add another 25 miles because with the road construction going on and detours. Going over the mileage aloud was not by my choice or decision.
Great service from Ryan and Cody!
Before 8am, it was very slow with only one employee. Otherwise, staff was courteous and easy to deal with.
I've dropped off 3 different u-haul trucks or trailers here in the past month and have had a great experience each time. All 3 times the employees have been very professional, helpful and friendly.
My reservation was late by a half-hour because they book just 1/2 between delivery of rented uhaul to the next reservation. The bill was very complicated. I would not recommend this location at all.
I thought it was great how we could conclude business right in the parking lot.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Hire more employees. I waited over 30 mins to try and check in my rental truck before they helped someone who came in quite some time after me. Set the keys down and walked out. Really disappointed could have used the truck longer rather than waiting forever!
Remove the hand truck and bag of blankets from the truck. They take too much room.
I had a great experience in picking up my U Haul truck. Dropping it off afterwards was a little problematic due to a very large number of big trucks in the parking area. The actual turn in process was quick & had no other problems.
I believe the man that helped us was named Ryan. He was great! He is one of the biggest reasons I will recommend U-Haul again and again.
The worst experience ever! I rented a uhaul and trailer to go from Yakima,WA to Pendleton, OR and back again a 206 miles total. I used the uhaul to pick up a car I just recently bought. I will give them the benefit of the doubt and say I went 225 miles round trip straight from uhaul to where the car was and back. I dropped it off at 9 at night cause I had work in the morning and got off at 330pm. After I get off work I head strait to uhaul to pay the remainder of the bill. Well they messed up on what the odometer was clocked in at and my contract said I went over 2000 miles!!! Everything on the contract was wrong from my email to the gas gauge my home address most of all the odometer was off by 2000 miles and I had a remain ding balance of $1000!!! They agreed they would take care of their mistake and to come back the next day and they will have it taken care of. The next day I get a phone call while at work, on my break I returned the call in the conversation I asked what was the remaining balance. I was told it was a credited and their was no remaining balance. I was satisfied and they sent me a email showing my receipt of having no remaining balance after I corrected them of my email. You would think the story is done but no it just begun. The next week I get a text saying my bill is past due. So on my break I call and once again they say I have no remaining balance and send me another receipt showing no balance owed. Another week pass I get another phone call how my bill is over due and I speak to Monica Howard the store manager! I told how is that so when I have receipts showing I have no remaining balance. She asked me to come in and show her and she will take of it. So I head in their print out a receipt from email using there computer she apologized for the inconvenience and she would make sure she would personally take care of it and I would have another email sent to me resolving the matter. Think its done but no it goes on a week later no email and I check my bank account today and they withdrawn money from my account leaving me nothing for my bills and sons school shopping. Needless to say the worst experience ever and still not resolved I have to wait for Corp to handle the issue. Talk about hidden fees do not rent from this place.
I rented a truck for an anticipated two day usage. I paid an amount conducive to that period of time. However, the job was done in five hours. I returned the truck the same day I picked it up. BUT, I received no refund for the early rental return. This policy is horrible.
Ryan was wonderful to work with and made our experience enjoyable.
Miguel was awesome! Thank you.
Very clean and secure the staff was friendly
It's a busy place on a Saturday. It was the beginning of a month also. Make sure there is enough front desk help to move customers through quickly.
Only one person manning the desk in a Saturday morning. She was very efficient, polite, professional. It just took a while with five people in line at doors opening. One more person behind the desk would have helped.
Truck was not thouroughly checked out before I picked it up. The air conditioning unit did not work. The outside temperature was in the high 90's. The previous user may not have mentioned the problem, however.
Terrific rental. polite sales personel. Excellent truck.
The Yakima staff were very helpful from when I first went in to plan for the move of a relative to from Spokane to Yakima, to setting up the rentals the following day, and then with completing the move when the equipment was returned. No recommendations necessary as I can not see any issues that I needed to address.
all aspects of the rental pick up, return and payment were positive
Truck looked clean upon arrival, but windshield interior was dirty and glare was dangerous in the evening driving west. Need more attention to detail. Moving pads provided were incorrect count; we asked for 24 and received two bags that only had11 total. Each bag contained half, and the count in one bag was incorrect. Radio speakers were blown in the truck, so hard to listen to. Glad I only had a short trip.
Check gas level- I had to put in way more gas than I used.
overall the vehicle was clean, but the glass needed to be cleaned inside and out, it was pretty nasty.
Return process was very slow. I stood by the truck for a good 5 minutes before someone showed up to do the check-in process.
I was quoted 19.95 + .59/mile. I drove about ten miles total and my total was over $50. Not including the $30 on top of that to connect the truck to a 6 pin trailer that was the purpose of the rental. I had to purchase the adapter with no return even though I only used it on the rental truck. $80 is not $30. I have used uhaul for many years and even recently rented an indoor storage room from the same location. Would not recommend to a friend.
They completely miss wrote up the rental. she said all the correct times but on the contract put them in wrong. The check in was done on line thank goodness so it showed the correct dates and the facility in Otis Orchards was extremely helpful and spent a lot of time with me. Make sure you tell the renter to check the amount of gas in the tank before they leave the lot. It was in the paper work but not verbally expressed and being a first time u haul renter trusted the establishment which was my mistake.
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
The staff was very professional, pleasant, and helpful.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Great staff. They were very understand and helpful after our ordeal getting to Yakima. They were kind and funny and told me exactly what I needed to do to voice my concerns/complaints.
In town move. The truck was not safe at interstate speed. The parking brake light would not go out untill it was put in gear. The door panel was falling off. The roll up door came off the tracks. Corporate u-haul needs to replace this truck.
Not particularly the location but I had to call roadside assistance had some problems with 26 foot truck was on the line for 15 minutes hung up drove to a U-Haul in Boulder city very helpful he called roadside assistance no help out at all i'm glad I seen a problem before I got nowhere
I was very impressed by Miguel. He was very helpful and informative. I have had very good experiences every time I have received service. I always recommend my friends and know they will be well served when they go in. Thank you for the great team work!
Was a great experience with our rental at U Haul. We where treated very well and the staff was very knowledgeable. Equipment worked perfect and was well maintained. We would rent from the Yakima location again.
Used the 20ft truck 2 times in 30 days for a move and both times was both a great and fast experience. ...thank you!
It would have been nicer to be able to pick up in Ellensburg as planned, but one of the reasons I'm moving from Ellensburg is the lack of available services. Logistics do not favor Ellensburg in many different ways, just makes it hard to get things done.
Staff and effort at the Yakima location was accommodating and professional and very helpful! I'm grateful!
Great folks, the best, especially the general manager - she was great! :)
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Fuel in the truck was a little above 1/2 on the fuel gauge, they put down as 5/8 full, but there is no 5/8 reading on the dial, it is subjective. I drove 13 miles total, I put in 2 gallons of gas, and the office still charged me for gas because they read the gauge different than the man that checked it out to me. I feel that the truck should have been full of fuel and then it would have been up to me to make sure that I returned it full. I feel that this was a scam on the part of this dealer and I will tell all of my family and friends what their game is.
Employees were very helpful and matched a competitor ad for truck rental.
I was told at the store i was told i had 2 days and up to 158 miles the web site also advertises this then when i return the unit a day and a half later im told i have to pay an extra 40 dollars. How does someone expect u to load and unload a 26` unit and drive 158 miles in one day thats rediculous and false advertisement on the web site. I will use a competitor next time.
I'm not sure why you charge so much for 50 miles when you are already charging for the van and an 1/8 of a tank of gas ( 30.00). So my $29.95 van cost me $99.00 bucks after said and done.I guess not bad, but I didn't really know what the total would be when I got the van.Total disclosure would be nice.
Cody from alaska was the customer service personel who helped very nice young gentleman and was a pleasure to do buisness with his gave me a great experiance and people like him and his service is the reason i will come back... everyone including mgr. Monica was very nice n helpful thank you...
Long wait time at counter for assistance. Need counter person who stays at counter. As it is those who r at counter also checking in equipment outside, bringing trucks up to entrance for customers. Retrieving orher equipment. Opening outside doors. Need dedicated counter person
Overall it was a good services.
No suggestions. They were very helpful and easy to deal with.
It would be great if your auto transport and tow dollies had an optional winch to load vehicles.
When I spoke with the agent, I asked if I were going to be renting one of the newer 26 foot trucks for my use to haul our stuff 1200 miles to Arizona. I was told yes, I would be using one of the newer trucks on the lot. When I picked it up, we were provided with a high miles truck that the rear axel was out of adjustment by 2". The front brakes squeeled when we stopped, the truck wandered all over the road as one would expect from a high miles truck, and the truck failed to run and left us stranded between Ely and Las Vegas on highway 93 in Nevada. The truck road like it had no suspension and besides wandering it wallowed from side to side. I didn't expect this as the truck was loaded lightly with most of the weight on the floor of the box. It was not a pleasant experience to say the least.
Staff very nice and knowledgeable.
Was a great experience. Enjoyed the last truck I rented better than this one, as this one was much older, but other than that it was great!
Everyone was fun to deal with. Smiling, laughing & having a good time. They make you feel like a long lost friends.
Same thing doing a great job.
The truck we had was out of alignment and pulled hard to the right and it had a very LOUD rattle that made the trip a little unpleasant. The mirrors would only adjust up or down not in or out.
I did not inspect the fuel level measurements and it was told to me that the tank was half full. In reality it was 1/4 full, and I returned it half full! There was a loss of about $27 by this error on the part of the personnel there!
The tires should have been replaced before I went on my trip. Danger was a factor for me with uhaul. Im very unhappy with uhaul this time around not sure if I will ever use again. I have emailed my complaint on June 5th haven't heard anything back....
The People are Efficient and courteous, The Building and lot are kept clean and well lite... It is One of If Not The Best U-Haul locations I have done business with. Couldn't think of anything to improve upon so might as toot the honk for them..
Thank You for Being There,
Sincerely, Kathleen Macias
returnd my box van a day early and was told i would not get a refund, said the price on pickup location was firm. said i should have been told at pickup that any extra days would be charged at dropoff location ! was not told this ! i prepaid for extra days, not knowing if i didnt use them i wouldnt get a refund ! please send $40 return. thanks
Have computer in better working order. Customer service was excellent though
Very pleasant experience. Met all my expectations.
I drove vehichle 25 miles added 10 dollars of gas and returned the same day i was charged an assitional 35 dollars for gas. I will not be using uhaul ever again!!!! as i did many times in the last 4 years as i am as i am a small business owner in the Yakima valley
I turned the trailer in after hours and was told that was ok. Tell your staff to pay attention to detail and make sure they check in equipment for the correct day. I was charged for 2 days and not 1 like I was suppose to. I had to call and question this mistake. I was told a staff member checked it in for the wrong day and heard someone in the background correct them to say it was computer error. Mistake number 2, dont lie to a customer. Honesty goes along way. I plan to rent several more trailers this year. I did want to thank the staff member who helped walk me through hooking up the trailer after hours. He went above and beyond and I appreciate that.
I never received my refund... When i was told if receive 21 something back... Unacceptable
The truck fuel gauge did not work properly and the go green gauge did not work at all. The truck steering wheel is off by about 20 degrees ans shakes in your hand at freeway speed.
Also they (Yakima) told me to turn in the truck by 0800, CDA does not open until 0900, so I sat there an hour.
#1>passenger door on truck kept coming open
#2>front brake sensors squeaked LOUDLY
#3>NONE of the 3, 12 volt plugs worked to keep the cell phone charged
Put a bell in the store to allow the employees to know when a customer enters. We waited a few minutes before being greeted. Also, the lady working there had us go write down our license plate information and while we were outside for 30 seconds she started helping the next customer, of which whom took like 5+ minutes.
Very helpful and expedient. I hadn't used U-haul for quite a number of years and don't recall having the service as good as this time.
everybody was great. kind and friendly. i loved how at the end the young man explained everything to me without talking down to me and everything was done on his phone. pretty cool.
The guy was on the ball and picked up on the frayed tire straps right away.
I was helped with what I needed, and I am satisfied with their help.
Renting and using uhaul was so easy and convenient! I wish i would have realized this years ago!
The tank was not full when we got it. drove 46 miles and it cost 35.00 to fill it up again.
Very helpful during a stressful move.
Very positive experience.
Always a pleasure doing business with the staff at this location. They are so friendly and helpfull. Hopefully tho this will be my last move! Lol
The staff were helpful and the UBox was convenient and easy to use.
They were friendly, efficient and very helpful, even in assisting in estimating how much fuel we would probably use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box
Card not charged when I was told it would be
Didn`t get e-mails of charges
Told would get a followup call and didn`t
Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story
put Uhaul facebook warning people and
as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility!
Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising
Matthew and all staff was very helpful
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation.
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Rest room out at the storage units could be cleaned and stocked more often.
Your employee Chris was very helpfull.
Great place to store, very easy to work with.
Service was a little slow at times, but help ful when your turn was up.
John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.
Items taken/ missing. Locked out of my unit even though I paid in full for it.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though
They are always very helpful:
Matt and staff were verry helpful as usuall
Good service. Very well maintained. Excellent staff.
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Was very helpful on the phone.
Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting
No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.
The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.
Great Facility but..
Would have stayed if contract was handled in a business like mannor.
Was told that rent would be pro rated and refund accordingly. Not the case..
Customer service was great during rental of storage unit, but it took three trips and two phone calls to close my account.
I had excellent experience with the U-Haul staff. Matt Vatshell, the manager, was particularly helpful at all levels.
In the last few months the service has gone down hill a little. Harder to get help w/out an attitude.
Everything was great had no problems at all!
The service customer service was really good, I never had any problem while had storage. thank you :
The employees at Uhaul were very knowledgeable and accommodating to me. I appreciate their effort in keeping the store clean, organized, and secure. I will definitely recommend it to friends!
Matt is great a great asset to UHaul
I received decent service, although i was told something y wo personnel and did not receive the product when i arrived oh well i moved mystuff
SERVICE WAS VERY GOOD HELPFUL PEOPLE
Very Very Helpful in answering my questions.
The process took 55 minutes and then the truck spudered and stalled out of the drive way. I left the vehicle across the street and cancelled the rental.
Understaffed,and completly slow and poor customer service. I will never rent anything again from the Uhaul on 1st st in Yakima or rent a storage unit from them. Lenette Roehl 509-840-1846
The unit was clean and secure and easy to access. The pass key/card made it safe too. Totally happy. Will rent again.
Adam was fabulous! He helped me a lot, was patient and made sure I was taken care of. A+++++ to Adam!
Very Helpful on the information received with Customer Rep.
Will recommend friends as well as students at Yakima College to stop by for rental storage.
Unit was clean and ready. I didn`t like having to buy one of your round locks when I have so many regular locks at home.
were busy but quick and effective
the gm at this location is very helpfull and appreciated
BEEN USING THESE GUYS FOR A YEAR NOW AND THEY HAVE ALWAYS BEEN THERE TO HELP AND TREATED US WOUNDERFULLY
EXTREMELY NICE PEOPLE WORKING IN STORE
excellent U-Haul service
staff does need better knowledge for referrals for in-state movers
great guys,exellent service
I am grateful for the time that I used one of your storage units. It was a great help during the time I needed it.
The manager, Joel Savage, is outstanding.
We rented 4 units for over 10 months and part way through someone unilaterily decided to change our pass code without notifying us and for absolutely no other reason than someone else wanted it.
Our experience with U-Haul in Yakima was very positive. The storage facility was secure and clean and easily accessed. Our one suggestion might be to extend the hours later.
Great facility! Felt very secure storing my stuff there. Would use it again without any hesitation...
The facility was very nice but it could not make up for the extremely poor customer service.
The only negative I had was that there weren`t enough attendents to provide timely service. I had to wait about 20 minutes to pickup the truck and then about another 20 minutes to turn it back in.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!
mgr. joe was very helpful, we appreciate the great job he did for us. will recommend this facility when ever possible, mostly because of his courtesy. thank you.
The alarm blared non-stop for several hours while unloading and returning equipment, and gave us both quite a headache. The fact that it wasn`t responded to gave us pause.