Customer Reviews for U-Haul Moving & Storage of Yakima
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Yakima
We got there the moment they opened. The staff was AMAZING in service and friendliness. Thank you so much for the great experience!
Was happy with My experience
Very easy return. They had all my information on a hand held electronic device. Check-in was fast and easy.
Clean interior, windows etc. Check radio speakers, headlight adjustment, mechanically sound components.
Communication is key. You are dealing with people's possessions and sometimes it may be everything they own. When I pay for a service I feel as if I deserve to get what I pay for. When there are things gaurrenteed in my service I would like to see them met. When these things are not met it makes me feel as if I did not recieve the quality of service I paid for! All in all there needs to be full open communication, deadlines need to be met, and service needs to be fulfilled. I will file a complaint and request a reimbursement for the services.
Fix the truck so it's running properly we called to make a complaint about the truck and the manager would not return a call
Fast and friendly service!
I showed up at 0800 and was on the road at 0807. When I brought the van back, I was out 5 minutes later. They were fast and efficient. The van was perfect and clean. The van ran great.
I was charged 4 different $ amounts. Charged for 2 different transactions on day of pickup And then 2 more transactions 2 days later.
very clean facility and well lit and very secure excellant prices and convienent
Miguel at this location has been one of the most helpful people I have ever run into. He provides top-notch service and always goes out of his way to make sure you have everything you need. Definitely recommend this location!
Issue with check engine light had to come back to store, which is out of my way. For pretty much a loose gas cap
2nd issue picked up tow dolly next day person forgot to give me the paperwork, so had to come back to store which is out of the way and costing me time and miles which I was charged for. Miles given to travel were so low pretty much had to exceed the miles just to do the move from the pick up location to where I was moving, let alone having to travel to my house and then down to Spokane nice scam you have for 40 cents a mile over the distance
Many problems. They don't know how to use the computer. Caused hours long delay. Promised me 14 foot truck and then immediately gave last truck to a personal friend of the GM , monica. Then failed to put the hand cart in truck as ordered. Refused to bring the uboxes out of the garage into parking lot. Had to back 17 foot truck into narrow blind space. They refused to remove bolts that they put on ubox. I had to go get tools to remove them so I coul dc open box. Poor service! Dreadful folks with bad attitudes to customers.
I have rented trucks as well as purchased hitches & stingers from U-Haul for years. Every time I have rented a truck from U-Haul, it has always been for a 24 hour period. At no point in renting this trailer was I verbally told that it was only a 6-hour rental which I was shorted on in the paperwork as well. I was not told that the trailer was NOT a 24 hour rental over the phone or in the store. The gal on the phone was not very sharp on her listening skills either. I asked multiple questions, most of which the gal on the phone was very vague until taking all of my information.
I was finished with the trailer in time with at least an hour+ to be able to return the trailer within the shortened time on the paperwork. However, being that I was under the impression that I had rented the trailer for a 24 hour period, I did not return the trailer until the next day. I was charged double the amount that I was quoted which I was NEVER VERBALLY TOLD was not for 24 hours, but only for JUST UNDER SIX (6) HOURS! Since this transaction, I have found that I could have gone to The Home Depot & received MUCH more clear information just ON THE SIGN on the trailer in the parking lot! Do you see the problem here, because I DO!
If you had some sort of U-Haul memberships where someone could call or sign online & get CLEAR, FAST pricing instead of having to enter all of someone's information, I may be beneficial to your business. However, after being charged double what I was quoted over the phone, I do not know if I shall EVER use your company's services again.
A little better explanation of the turn in. I had to return on a Sunday - no clear direction, I thought there would be a human there. I eventually found a mailbox at the return site and left the truck.
The night visibility with the truck was not safe because the headlights on the truck were poorly aimed. When I attempted to put on the bright lights both the headlights went completely out while driving down the road.
everything was ok and the staff was helpful.
Your people seemed a bit short handed, several walked through the door at the same time, but they handled it professionally and with care. Thank you. It was a pleasure
Have two lines at the service counter, one for people who are renting, and one for those with reservations.
If your renting to people who are using or transporting marijuana in your vehicles, figure out how to get rid of that smell.
There was an issue with my key card not working. They suggested it should be fixed by my next visit.
The service was excellent. Thank you for such a great experience.
Like the Federal Way,WA. Employee's the Yakima, WA. Employee's were helpful and friendly. I will use U-Haul again if the need arises.
Attitude and willingness to make sure the customer's truck is properly secure on the trailer before leaving. Truck has standard size tires and rims and straps on car hauler didn't reach the ratchets. Had to use my tie downs to help secure tires that was only fit to tie down a small motorcycle.
I dropped my truck off prior to the contracted date for turning in the truck. Keys were left in the drop off slot in the designated door. I received a call two days later from u-haul inquiring why I had not turned in the truck. Apparently someone at this location did not process the return. I am holding my breath to see if I will be charged extra for their mistake. I have a taxi driver that can verify they picked me up near that location to take me home on the evening I dropped of the vehicle.
MAKE RATES A LITTLE MORE TRANSPARENT FOR 1WAYS .. SOMEWHAT CONFUSING RE: TIME OFF YEAR/WEEK & DIRECTION .. OTHERWISE THNX
Lindsay Lowe was very knowledgeable and helpful
The whole experience was fantastic, the facility was always clean and I would definitely use a U-Haul storage facility again in the future!
staff was very courteous and helped me when I needed anything at all.
Very nice and friendly staff. They were very professional, respectful, and considerate to my needs of finding the right size storage unit that would accommodate my HHG.
The staff when I went to pick up the first U-Box was not very knowledgeable. I waited an hour for the manager to show up to load the box on the trailer and it had been done the night before and was ready to go -- staff did not know that. Other than that it was good.
u-haul made my move very stressful they mixed up my storage reservation. I have requested my money back and I have gotten the run around for over a month. I was sent to the wrong location in Sherwood Oregon and a staff member drew me out a map to take me back to Beaverton and she gave us the wrong directions that took us down a very bumpy road therefore some of my belongings were damaged. I filed a claim and got a letter stating that after their investigation they found that in properly pack my belongings which is untrue. There was no investigation nobody called me and nobody came to look at my broken items. I believe u Haul is responsible and should help me fix my belongings that were damaged.I feel that I have been treated very poorly buy some of u hauls staff members and representatives in the call center. I believe that my belongings would have never gotten damaged if it was not for a UHaul staff member drawing a map that took me down a rough road. I have been calling to resolve this issue and staff keeps giving me different answers.I will probably never use Uhaul again and I wouldn't probably never refer u-haul to any of my friends or family. And my belongings that were damaged will cost me well over a thousand to replace or get fixed and all I was asking for was my $293 back and I feel that is fair. I would like a supervisor to please call me and hopefully resolve this matter 509 930 4846. Unfortunately I feel my next step is to get a hold of the Better Business Bureau concerning this issue.
very nice location, nice people, very quick
There were no sales associates available for 10 minutes while I waited in the store. I selected a 24 hr in town rental and only got it for half a day... So my advice is to choose somewhere else.
Nothing to suggest at this time. The service was very good and the van held more then I expected, so I was able to get most in one trip.
I was not pleased with the vehicle I rented, It constantly had a warning light on whether that be for breaks or something else wrong with it. Had the battery die twice while moving and had to call the 1800 number for road side assistants. While calling this number I had to call 4 times to talk to someone about the issue because i was hung up on 3 times. Also when i pre ordered the vehicle that I wanted online I asked for the 18 foot I believe may be a little different in size, When i arrived to pick up my Uhaul they didn't have the one that I needed so I was given the 26 foot. So overall the store did an excellent job because of there customer service, However overall the whole experience sucked. This was my first time renting from Uhaul and to be quite honest I am not sure that I will do it again!! I feel as though I paid $100.00 aprox. for me to be hung up on 3 times and to rent a truck that I wasn't even sure if i was going to make it from point a to b.
Staff were helpful and efficient in a busy environment.
A BAD haul experience. The truck's battery died within 4 hours of pick-up. No one answered the "call if you need help" phone number. The customer rep remarked as we returned it "Oh, they must have forgotten to charge it last night." Gas gauge was incorrect. As instructed, we refilled the tank to the point where it was when we picked it up. We drove 10 miles total, but it took $35 of gas to return it to the mark. When we returned it, the attendant said "yeah, some of the gauges are broken."
Treat them as you did me and you'll do fine. Thanks for the service.
The person who served me in Spokane was very mean, and had no respect for me. that was one of the worst experiences i have ever had.
Check your vehicle gauges. I drove 23 miles and had to put in 4 gallons of gas.
Uhaul computers were down so I had to treat it like a night drop. Recieved my receipt 3 hours later, which was very good.
I think it's a Yakima thing. But hearing employees complain about their duties, or their equipment malfunctioning is always a buzzkill for a good shopping experience. I like to small talk when I'm in businesses but I never mean to open the doors for people to complain about their days, the fact that they need to travel for work, or that their check-in phone/handheld units aren't working effectively(all 3 of which happened with multiple employees). They can keep that to themselves and just chat with me about the sunny weather.
They charged me $0.24 as an overage mileage fee. First I had to drive farther because you moved the pickup location, then an accident on the freeway forced me onto a detour. I don't understand the extra charge, it's not my fault that the farther away pickup location that you chose caused me to get charged extra. Overall not a good experience with U-Haul.
nothing at all yesterday the manager help me out they went out of their way to help me
EVERYTHING WENT VERY SMOOTH
Have the pods loaded on a trailer ON TIME like you said you would. Both Cathedral City CA and Yakima WA locations were 55 minutes late loading our boxes onto trailers... not because of anything went wrong but because THEY FORGOT. Yakima had our pods ready on the wrong day and Cathedral City messed up our payment. WORST SERVICE EVER! UHAUL was once a great helpful company... what happened?
Your estimates of the amount of gas to be added to bring amounts back to the starting tank were high. I started at 3/8 tank and ended up with 1/2 tank after refill. Wait... that is good for the next customer.
i was told the truck would be ready at 1:15pm i had a babysitter watching my grandson and she had prior arrangements to be some where so i was unable to get everything moved because they did not get the truck ready for me untill 142
I reserved a 9' cargo van on Wednesday August 20th. When I went to pick up the truck on the scheduled pickup date August 22, the cargo van was not available. Uhaul did not honor their warranted services and I ended up having to rent a 10' truck at a higher rate. I am a very un satisfied customer and will not recommend Uhaul anytime soon.
TERRIBLE CUSTOMER SERVICE!! Glad I`m no longer a U-Haul customer!!!
I will never rent u haul again for storage purposes .
Very clean and secure the staff was friendly
Great experience. I felt my belongings were secure the entire time. Exactly what I needed for my specific storing experience.
Delivery of the box was not an option..but when I originally placed the order for the boxes it was.
Process was simple once we got it figured out. no delivery option available
Staff were very very helpful. I will definitely use this facility if I need another storage unit in the future.
Employees were very helpful and matched a competitor ad for truck rental.
Overall it was a good services.
Staff very nice and knowledgeable.
I was helped with what I needed, and I am satisfied with their help.
Very positive experience.
The staff were helpful and the UBox was convenient and easy to use.
Everyone to deal with was great and understanding Manny and Monica made the experience a breeze
Everyone there was so nice and helpful. I took some business cards in case anyone wants a storage facility. They were WONDERFUL!!!
this is a great facility inside and out with a very helpful staff
Worst place ever. Property was stolen but the employees did not call the police. Matt veshell descrminated against my wife and I, and the worst part is that`s not even half the problems I had.
Friendly and hlepfull staff, great place to rent from. I would highly recommend this place to my friends and family.
The young man, I do believe his name was Ryan, was exceptional! Before I would have rated you as `very good` but he made the difference so `excellent` it is. Thank you!
The first day I wasn`t impressed with the staff, but over the last 4 months, it has been much better.
very helpful staff, great facility
One of the staff was a little rude but other than that the experience was great. Thank you for taking good care of my things!
I only needed my unit for the first nine days of the month but had to pay an entire month fee. What a waste of my money. That is a horrible policy.
Matt and his entire staff have been wonderful to me and my sister for the past two years. Thank you.
Completely satisfied with storage facilities.
Completely satisfied with storage facilities.
This was the worst uHaul experience ever. The staff is the worst and even the manager.
I waited 6 wks for my box had 48 hrs to clear it thru customs. I was given the wrong paperwork. I am thoroughly disappointed with my experience.
Very nice storage facility.
I`m incredibly disappointed by the service and consistency of verbal comments regarding my box. I have filed an objection.
Service was excellent, rates were competitive, facility was clean and very secure.
No one authorized at store to check out u-box
Card not charged when I was told it would be
Didn`t get e-mails of charges
Told would get a followup call and didn`t
Felt I was a burden on employees
The staff were very helpful courteous the manager`s flexibility was very much appreciated!
Very friendly and helpful
The team at the 1st street location in Yakima WA was very helpful.
we had things missing and your staff was not nice.
Call 580-745-8024 4 the whole story
put Uhaul facebook warning people and
as usual will not reply
Easy to rent, escorted to our unit and everything clearly explained, very impressive.
The information provided on the internet about how much the container could hold was extremely misleading. I had to leave a lot of my furniture behind.
Newer facility , well maintained and the people working there were always friendly and willing to assist. I would not hesitate to use this facility again.
Thank you, we only needed the unit for a couple weeks but the staff was helpful!
The staff went above and beyond to help me and made my experience there ever so pleasant. If I wasn`t moving out of state I would continue to rent
At the S 1st Street facility in Yakima, Jennifer was especially helpful and accomodating.
The Yakima was very courteous and helpful. They were very friendly and regardless of the time of day or numbers of demanding customers they retained good humor.
Even though we reserved 3 days before- getting checked in took forever and they had to get another box for us. Feel like reserving is a waste of time
The staff were very helpful from the very start, getting us the right space at the right time. We are very satisfied.
When looking at a unit you should send someone with knowledge of the units
Great service. Towards myself, the customer before me and the couple to be helped after me.
9 times out of 10 the place was understaffed! Always took more than 25 minutes just to pay a bill from standing in line. Quit going to business and started paying over the internet
The young man in the store was extremely helpful, polite and professional
This Yakima facility Uhaul is the BEST I`ve ever done business with! Amazing service people and the extremely clean environment. This is a TOP-NOTCH run facility!
Barry B. Brown
Helpful staff and so convenient! Great experience
My biggest complaint was being under staffed. Two guys against 12 customers was a bit much. Both were very friendly and tried to move as fast as possible.
Very disappointing that my rent was not pro-rated.I can assure word will get around.Letting all my friends, family,and colleagues know that their money is taken advantage of.
Staff was friendly and helpful in answering all my questions.
Clean storage facilities. Helpful staff.
I was in and out in 10 to 15 minutes, including previewing the unit!
All in all, I couldn`t be more satisfied. Thank you for helping make our move less stressful.
Everyone who workes there are very helpful, nice place. thanks
1st free month very much appreciated. Staff very helpful. Facility well-maintained. Thank you.
Cleanest storage facility I`ve ever seen, and the most secure. Glad I picked it.
I was treated very poorly by the staff and i was in hospitol and couldnt get there to pay and storage was auctioned off so no im not happy with the fact of being treated like that
Was great, first month free is great advertising
Matthew and all staff was very helpful
Had everything we needed to make the loading day a breeze!
Thanks for quickly changing out the boxes on the trailers for us so we could get packed more quickly!
My experience was just fine on both pick up and return. The truck was available as requested, the storage was accessible as agreed. My experience with UHaul was absolutely fine, thank you
Service was a bit slow when picking up the U-Box, the location was understaffed.
It was a good experience although the close out was not smooth and I was sent emails that the unit was still under contract
it was ok, lower price will be better.
The facility was easy access.
This is the third time we`ve used this facility and we are very happy with it. Great staff and great rates.
Helpful and friendly staff
The boxes are too small for large furniture. If i had to do it over, I would rent a truck and go through the load unload store load unload.
friendly staff that went above and beyond the level of service to the customer
Nice climate, controlled facility!
Given different dates of when boxes would arrive. Delivered to the wrong location. Almost impossible to get anyone to call me back, they never accepted responsibility.
The staff was very friendly and helpful. They answered all my questions with clear, concise answers with a smile. I would HIGHLY recomend this faclity to all my friends. Thanks!!!
This Facility is VERY GREAT!!! The unit we have is inside secure Well lit and very convenient I said we are DEFIANTLY using this facility for ALL our storage needs in the future!
Matt and his staff did a great job taking care of my storage needs
I arrived to Yakima late in the afternoon yesterday, Sunday,anyway, they were very helpful and took car eof me right away even though I had no reservation.
I was very happy but did not get a call back when they instant messaged Mat so I went in the next day and the women was really great. Thanks again. Tracy
This is the best experience with moving and storage I have ever had. Professional and easy, thank you for all you did:
Diego was amazing! Went above and beyond.
Found my experience to be very good. Fast and efficient service.
The staff all have attitudes, especially Matt. They were never helpful without being prodded or cajoled. The people are the reason we left and moved our storage
at times when visiting after usual office hours, the alarm systems were clanging...I never saw anyone respond to alarms. alarm sounded after correctly entering after usual posted business hours.
The whole process was horrible, I was not charged what I was quoted and I also was charged double! Not only did it take 3 hours to reserve in california but took about 4 to find it here in washington.
Rest room out at the storage units could be cleaned and stocked more often.
Your employee Chris was very helpfull.
Great place to store, very easy to work with.
Service was a little slow at times, but help ful when your turn was up.
John that worked in the office was very helpful with finally getting my access card to work correctly.My boyfriend had the doors close on him hurting his shoulder and other areas.
Items taken/ missing. Locked out of my unit even though I paid in full for it.
We waited nearly 20 mins. until someone finally came to the front desk. There was 4 people in line by that point. Otherwise was very pleased with unit and price.
Great customer service. Had a gentleman come over and help me lift a heavy box, as I can imagine he saw me struggling, and helped me without even being asked! Storage units were a little dirty though
They are always very helpful:
Matt and staff were verry helpful as usuall
Good service. Very well maintained. Excellent staff.
You might want to update your computer system or fix it...after 20 minutes of retyping in my information 3 times, it become a little frustration for myself and your employees.
Was very helpful on the phone.
Services improving Pluses- online account/easy to pay Excellent facilities - Easy to rent truck. Online Reserving storage unit did not work Long wait to get unit w/ movers waiting
No statements or notices sent until locked out. Agent who set up account couldn`t spell. Every visit to the office took a long time. the agents were friendly and courteous.
The units was very clean and secure. Access was adequate as I did not need 24 hour access. My ex could have used it but she agreed to the business hour access to save on the rental amount. Thank you.
Great Facility but..
Would have stayed if contract was handled in a business like mannor.
Was told that rent would be pro rated and refund accordingly. Not the case..
Customer service was great during rental of storage unit, but it took three trips and two phone calls to close my account.
I had excellent experience with the U-Haul staff. Matt Vatshell, the manager, was particularly helpful at all levels.
In the last few months the service has gone down hill a little. Harder to get help w/out an attitude.
Everything was great had no problems at all!
The service customer service was really good, I never had any problem while had storage. thank you :
The employees at Uhaul were very knowledgeable and accommodating to me. I appreciate their effort in keeping the store clean, organized, and secure. I will definitely recommend it to friends!
Matt is great a great asset to UHaul
I received decent service, although i was told something y wo personnel and did not receive the product when i arrived oh well i moved mystuff
SERVICE WAS VERY GOOD HELPFUL PEOPLE
Very Very Helpful in answering my questions.
The process took 55 minutes and then the truck spudered and stalled out of the drive way. I left the vehicle across the street and cancelled the rental.
Understaffed,and completly slow and poor customer service. I will never rent anything again from the Uhaul on 1st st in Yakima or rent a storage unit from them. Lenette Roehl 509-840-1846
The unit was clean and secure and easy to access. The pass key/card made it safe too. Totally happy. Will rent again.
Adam was fabulous! He helped me a lot, was patient and made sure I was taken care of. A+++++ to Adam!
Very Helpful on the information received with Customer Rep.
Will recommend friends as well as students at Yakima College to stop by for rental storage.
Unit was clean and ready. I didn`t like having to buy one of your round locks when I have so many regular locks at home.
were busy but quick and effective
the gm at this location is very helpfull and appreciated
BEEN USING THESE GUYS FOR A YEAR NOW AND THEY HAVE ALWAYS BEEN THERE TO HELP AND TREATED US WOUNDERFULLY
EXTREMELY NICE PEOPLE WORKING IN STORE
excellent U-Haul service
staff does need better knowledge for referrals for in-state movers
great guys,exellent service
I am grateful for the time that I used one of your storage units. It was a great help during the time I needed it.
The manager, Joel Savage, is outstanding.
We rented 4 units for over 10 months and part way through someone unilaterily decided to change our pass code without notifying us and for absolutely no other reason than someone else wanted it.
Our experience with U-Haul in Yakima was very positive. The storage facility was secure and clean and easily accessed. Our one suggestion might be to extend the hours later.
Great facility! Felt very secure storing my stuff there. Would use it again without any hesitation...
The facility was very nice but it could not make up for the extremely poor customer service.
The only negative I had was that there weren`t enough attendents to provide timely service. I had to wait about 20 minutes to pickup the truck and then about another 20 minutes to turn it back in.
I`ve tried sending a comment but it keeps being rejected!!!!!!!!!!!!!!!!!!
mgr. joe was very helpful, we appreciate the great job he did for us. will recommend this facility when ever possible, mostly because of his courtesy. thank you.
The alarm blared non-stop for several hours while unloading and returning equipment, and gave us both quite a headache. The fact that it wasn`t responded to gave us pause.