Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown
The young man who waited on us, took great care of us!
Owner was great at pickup. However, when I came to buy paper, the young man was not available for at least 10 minutes. I called out for him and could see him on the monitor working on a white SUV somewhere in back. When he did appear he was rude and short. He obviously needs some "people" skills.
I have utilized this U-haul location many times. Very efficient, responsible and helpful. Look forward to next time!
JT (Hagerstown, Maryland)
equipment was old, very hard to handle, poor gas mileage, no acceleration.. empty or full. Returned carpet film for credit, refunded tax was less than purchase tax, thereby refund amount was lower than purchase price...?
Repair broken visor on driver side. Do more than sweep out truck cargo area when dry mud is inside on the floor.
Great experience. Uhaul reps helpful and competent. Reservation online simple. Truck ready and waiting with requested items at requested time. Had to extend rental 1 day, done easily on phone. Return fast, billing accurate and per agreement. Could not have been better!
Upon return of equipment the gentlemen was very kind and reassured me that the car dolly would get repaired do the next customer would not have to worry as I did.
Next time take me to the truck instead of telling me it's one of the ones up on the left. I had to try the key in the doors to locate it.
Thank you!!!! Your staff was excellent
Biggest issue is always fuel status. Why not offer a partial reimbursement for overflowed trucks or a flat bonus for returning trucks full. Even if latter is only $5 I bet you'd see an increase in full tanks which is easier for the next renter
The young man Ryan was very helpful and answered my questions
Had to wait for service. Personnel friendly.
I'm always well taken care of at this location. They even loaned me tie-down straps to prevent me from having to purchase them!
Thank you very much.
I was actually a little upset with my experience and never even used my rental trailer at all!
I needed to move something that was just under 4 feet wide, so I ordered to 4x7 trailer. I drove 35 miles to pick it up only to find out that the 4x7 trailer is actually only a little over 3feet? It's still a nice 7 feet long though!
I don't understand why you would even want to call a trailer incorrectly by its size. That's the most important factor of renting one.
I thought this was maybe some standard in trailer sizes where you have to measure the wheel base size, but even that isn't 4 feet? With the wheel wells it's closer to 5?
So, in conclusion, I'm not mad, I just have absolutely no idea how you call it a 4x7 trailer when it's not.
Thx, Mark Boheim
Third consecutive weekend having to visit this U-Haul location, all three times a pleasant experience..
The employees were very friendly and it was a very easy experience.
Customer service was very friendly and helpful.
good job, pleasant, knowledgeable employees
I respect the service received from U-Haul in Hagerstown. The representative was very professional.
The equipment I reserved weeks in advance wasn't available. I needed a large truck and this location only had a small truck to offer me. This caused me not to be able to move all of my belongings, now I will need to rent again and coordinate a second move date since UHaul didn't provide the correct equipment.
picked up vehicle with 3/4 tank of gas told to have the same at drop off
Overall, very pleased with the Hagerstown/Maugansville staff and the U-Box experience. I conducted my business in person, as I had received information the online process was cumbersome.
The best UHaul location I have seen. Plenty of trucks and supplies.
I reserved a 24' Truck and it was confirmed when I arrived to pick up the truck I reserved I was told they only have a 17' truck available so I had to make 3 trips to move my things and uhaul did not accommodate me even tho it was there error
When I turned in my truck I told him about the problems with the alignment on the truck, I'm 40 yo I've driven a number of these things in my lifetime during multiple moves but when I explained to him that it was really difficult to keep the truck balanced with or without items in the back or towing a car, he simply brushed it off as nothing special.
Very friendly and helpful. Good experience. Made think about setting up a local franchise myself.
I had a terrible experience. The service center in Az took my request over the phone but no one at the local location knew anything about it. I did rceive a confirmation via email. Kevin at the local store did try to help but the entire episode is too long to send via email.
I will most likely cool off but it wasn't good.
I can't think of anything. Everyone was very nice & the truck was clean.
The truck driver door was hard to close.
The passenger side ratchet on the tow dolly was getting stuck and it seemed bent.
Website is not very accurrate concerning rental availability and also very inflexible. Would be nice if search returned the closest available desired equipment instead of the closest locations.
You should deliver vehicles with a full tank of fuel. My acceptance-of-the-vehicle report showed the vehicle had 7/16 of a tank of fuel; in reality it had about 5/16 of a tank of fuel. If the vehicle were delivered with a full tank and needed to be returned with a full tank, there would be no question. Everything else about the facility and people working there were fine. However, the fuel discrepancy (which I feel cost me money be needing to return the vehicle with more fuel than was in fact present when I picked it up) turned the experience a bit sour for me. If I really needed to rent a truck, I would probably go back and be more careful about reviewing the report and protecting myself before accepting delivery, but I would not recommend it to a friend.
Had to drive 1 hr round trip in order to secure truck when I had asked for the location nearby. Uhaul had weeks to secure the truck yet massively inconvenienced me instead. They gave me miles to compensate for drive but that was the least they could have done.
Keep the friendly staff around. And offer the same great customer service.
The equipment I ordered was not available. That happens, but the staff at this location did not know how to get me in touch with "Traffic". They only knew how to forward my number if I called their location. I said that maybe I should try the UHaul national number, but they did not know what it was. I ended up going outside to see if the number was available on an advertisement on the side of a truck.
Have rented a number of times with U Haul. Was very disappointed in the performance of the truck. It has a few problems and that truck needs to be removed from the fleet.
Need a customer service person at the counter constantly...Customers had to wait awhile...Please try to do better...
During a stressful move the personnel made our experience much easier. I worked with Kurt specifically and his positive attitude and ease working with the public are exceptional. Thanks Kurt.
It would be nice if you have more of the larger trucks available. The only problem I had renting from uhaul was I was looking to rent a 24-26 foot truck but all the 24 trucks were broke down or not available and the location only had one 26 foot that was not available. So more larger trucks available is my only comment. Everything thing else was great and the guys at this are all excellent.
Outstanding service in every respect.
Excellent customer friendly service. The team helped me unload my car from auto transport and also helped me move my tv from Car to the truck. Very nice.
The drop off procedure was amazingly quick. The whole process took less than 5 minutes. Of course, the proficiency of the staff certainly lends to that.
Very helpful and friendly, clean organized. Fit me in and out quickly.
These guys in Maugansville are the best !! thanks Jimmy
Good location and FANTASTIC service!
The truck was clean except for the interior windows. I stopped and cleaned the outside only to learn it was the inside of the windows that I was havi an issue seeing through.
I reserved my rental online & it gave me a location for pick up at Beaver Creek Mini Storage but when I received the confirmation call i had to pick up at the Maugansville location but it didn't cause any problems other than it was farther away.
I was told the fuel was at 3/4 of a tank it was at 5/8. I filled the tank exactly as I found it, back to 5/8. I was then charged another $18.00 to put it back to 3/4. This is nonsense! I wouldn't recommend U-Haul to anyone. Its always the little things that add up. U-haul has a lot of them. Way to much money for a few hours in a day and 140 miles or so. I will be forwarding all of this information and correspondence to the Better Business Bureau and the Federal Trade Commission. Consumers beware! There are less expensive alternatives.
Kurt was excellent in both his customer service and the hitch installation. The only complaint I have is with the U-haul corporation. Considering how much military customers they probably have; I find it disgraceful that a national organization like this has no kind of discounts for active, retired or disabled military members. In the current world situations, that is disgraceful!
The people are nice and helpful. Kurt is a nice guy.
Truck seemed really old and noisy. Rattled like it was falling apart. Maybe time for some refurbishing.
I was charge more than what I was told it would be for equipment. Also I was charged for equipment that I didn't even get.
I know not to trust the people at the counter again. I will get my equipment someplace else when I move.
Have the truck that the customer reserves. Don't call at 6PM Friday to cancel a truck scheduled to be picked up 10AM Saturday.
Employees John Howard in Hagerstown Cheryl Mead in North Charleston were wonderful. Ubox system still has kinks to work out. Wouldn`t recommend for long distance moves.
Staff was helpful but grumpy, you could tell they didn`t want 2 be there. I asked the staff 2 change the account being charged twice but they charged the old one twice, thankfully my bank blocked it.
Staff were helpful, but not friendly, they were there only to do the minimum and nothing more.
Service was great and box delivered as promised.
Mr. John and the guys at the Shawley Drive UHaul were very helpful with answering all my questions. Made my move very easy and relaxing. Thanks for all the time.
I had a great experience, when I did have issues, they were resolved in timely manner, and we were compensated.
The customer service at this location was outstanding. Much thanks to Chris and John who were incredibly kind, prompt, and knowledgeable. Great business..highly recommend it.
We were very pleased with our Weexperience and have already recommended u-box to people. Other companies are going to be hurting once people catch on to what a great program this is!
Truck Jjump start at center said we had cab light on Attend parked trk at stor bin for us we did nothing tag on keys said dead bat after jump told let run for 1hr MY GAS I did night bat dead
Several attempts to contact the facility ended in failure. As a result they charged me a months rent when my stuff had been cleared out of the unit for a week prior to due date.
Locking hardware broken. Price competitive, however less space than PODs and ABF Upack.
There was a bit of an issue due to the local fire marshal, but we did get the problem solved in a reasonable manner
Very clean and well maintained
Service very good and friendly
Gene helped me with my move, was very helpful, and made extremely valuable suggestions I would not have thought of otherwise. I`m highly pleased!
The facility leaked and some of my items got damaged, there wasn`t a light inside and although the hours were 7 - 7, that did not fit my schedule.
The guy running the place was nice and friendly.