Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Hagerstown
Great service! The return was quick and hassle free.
At o mistake of the location......great customer service at the time of and after rental but the equipment had issues. I had to return the 1st rental because it wouldn't shift out of 3rd. The second has power steering issues, a left high beam headlight went out and either a belt is loose or you have an alternator going bad. I had only a little head light left. I had to follow other trucks in so that I could see.
Have used this location 4 times in 14 years without any problems.
I resent the dolly and pads locked in the truck. Take them out and give me back the 3 cubic feet of hauling space I'm paying for. Nothing against the local retailer. This kind of stupid has to come down from corporate level morons.
Keep your maintenance up on the trucks. It is bad when the truck has problems stoping.
I have others that are closer but, customer service at this location keeps me coming back. Jeff Taulton
Kurt has excellent customer skills. and he was the only one working at the center at the time, and we did not have to wait long because he kept hopping & popping to get all of us taken care of. Kudos!
Very fast, efficient and friendly from start to finish! I changed the size of vehicle at pick up and they helped me with decision and had no problems making it happen!
I've rented from U Haul dozens of times and this was absolutely the best experience I have ever had. Quick,efficient and super courteous, especially when I rented the van.
Keyless Entry device was terrific! However, this device does not fit into the "key return" box for an after-hours drop. Caused an extra, early morning trip back to the Center to hand-deliver the key ring/device.
Same as above. Thank-you.
Very good service! Will use this location in the future, if needed.
This office was contacted to assist us with the accident due to equipment breaking and stranding us not to mention damaging our car. They picked up their dolly and left us there, refused to tow our car, did not find a replacement dolly and after 4 hours of waiting on a Maryland on ramp, we used AAA to get us the rest of the way home 111 miles. NEVER AGAIN
U haul always does a great job. I've used them for years and I've never been let down.
First time ever renting a moving truck. Easier then I thought it would be. I will def use Uhaul again....
They rented us a truck that should not be allowed on the road. I drove the truck 40 miles and only averaged 2.6 mpg. I was 10 miles over what I estimated, and I was charged $10 for that. Do you think a 24 ft box truck should get that little? I was going to recommend U-haul, but due to my experience I will refer them elsewhere. I live on a fixed income, and feel that I was charged excessively just because they could. I am going to pursue options on what I can do to stop your company from over charging people for unsafe equipment.
Outstanding service by extremely pleasant associates...Thank George and Kurt.
Aaron was excellent! Great job!
I use this uhaul place a lot and I always get excellent service from Kurt, thank you
Ensure all trucks have a full tank of gas when rented.
Very professional drop off site and location. Adequate amount of staff to assist.
You guys seem to be hiring and training great employees
Wow! Great Service! Mr. King was outstanding. My truck was available, ready and clean. I was in and out in less than 15 minutes!
It is open later hours which is great.
Great customer service, but be a little more patient people do get loss. But I want thank you very much in a short time of need.
George and the second young man were very kind and efficient - Smooth sailing ! Thankyou so much
friendly and helpful staff
This is our favorite place to rent trailers and trucks. We have never received anything less than the finest service here!
Loved the in-lot check out when finished!
Remove snow from equipment; have more staff to handle customers
Customer service was excellent! Thank you Kurt Hoffman for a great experience with Uhaul.
Nothing. Maintain the same work ethics.
Your employees should be a little more respectful other then that all was 100 percent good
The young man was courteous and efficient. I found the whole process to be well done.
Nothing more than stay open and continue the way you are.
Person we picked up truck with in the morning was very pleasant, but man we returned to was not cordial or courteous, but critical of how the truck was returned, regardless of clarity of directions. Not customer-friendly.
Tank was less than full, I only drove 89 miles and put $52.00 worth of gas when i returned it. (at $2.15 a gallon that's a lot of gas). Also left lights on when unloading and accidently left on lights. Battery went completely dead. Should the battery last at least two hours with the lights on?
Employees John Howard in Hagerstown Cheryl Mead in North Charleston were wonderful. Ubox system still has kinks to work out. Wouldn`t recommend for long distance moves.
Staff was helpful but grumpy, you could tell they didn`t want 2 be there. I asked the staff 2 change the account being charged twice but they charged the old one twice, thankfully my bank blocked it.
Staff were helpful, but not friendly, they were there only to do the minimum and nothing more.
Service was great and box delivered as promised.
Mr. John and the guys at the Shawley Drive UHaul were very helpful with answering all my questions. Made my move very easy and relaxing. Thanks for all the time.
I had a great experience, when I did have issues, they were resolved in timely manner, and we were compensated.
The customer service at this location was outstanding. Much thanks to Chris and John who were incredibly kind, prompt, and knowledgeable. Great business..highly recommend it.
We were very pleased with our Weexperience and have already recommended u-box to people. Other companies are going to be hurting once people catch on to what a great program this is!
Truck Jjump start at center said we had cab light on Attend parked trk at stor bin for us we did nothing tag on keys said dead bat after jump told let run for 1hr MY GAS I did night bat dead
Several attempts to contact the facility ended in failure. As a result they charged me a months rent when my stuff had been cleared out of the unit for a week prior to due date.
Locking hardware broken. Price competitive, however less space than PODs and ABF Upack.
There was a bit of an issue due to the local fire marshal, but we did get the problem solved in a reasonable manner
Very clean and well maintained
Service very good and friendly
Gene helped me with my move, was very helpful, and made extremely valuable suggestions I would not have thought of otherwise. I`m highly pleased!
The facility leaked and some of my items got damaged, there wasn`t a light inside and although the hours were 7 - 7, that did not fit my schedule.
The guy running the place was nice and friendly.