Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Redlands
Fast and easy! Love reserving trailers online. Look forward to my next rental.
I was seriously impressed by all 3 or 4 people I dealt with at this location.
It appears that the business is short employees and customers must wait for long periods of time. customers.
We personally experienced this situation during pickup and drop off.
We made appointment online to pickup the trailer at 11:00AM on 5/22/15. We waited over thirties (30) minutes because the business did not have enough employees to provide proper service.
During drop off, service was extremely slow again, not enough employees to service customer.
The service representatives during pickup/drop off were professional and helpful..............
I have been to this location many times ocer the past few years and every time it takes a long time to get help even with reservation...seems like they have staffing issues
Grant was really nice and helpful!
They gained a customer for life! Have always gone to another (substandandard) UHaul location...no more!! I will be seeing this location again very soon.
Service was horrible they gave me a truck with the gas light on and tried to charge me a gas service fee and expected me to bring the vehicle back with a 1/4 tank of gas and the location is a mess outside
Fast, friendly & efficient service even during a really busy time that I arrived. I was hooked up and out within 10 minutes.
What a nightmare. Will never use this service again. I will also recommend that everyone find an alternative.
Perfect every time and some where I feel is extremely trust worthy.
My truck stalled shortly after I had filled it with all of my items. I wasted an hour trying to get a hold of customer service and figure out what was wrong with the truck.
Only thing that I would recommend is having more than one person working at this location, Two people might help make things go a little faster
Staff was great! Both pick up and drop off days were busy but staff welcomed me and acknowledged my wait. Very easy to work with and friendly.
Fast and professional service during rental and return!!
All staff members were professional. We have rented trucks and trailers from this UHaul site over the years for our business. Would recommend this location to all..........
Nothing can be improved. overall excellent.
I arrived at my appointed time but had a short wait before being helped.
Check in system poor , waiting in car goes un noticed ,
Good teamwork. Excellent Customer service. Thank you.
The truck we rented had brake and other mechanical problems. Please just rent vehicles full gas tanks - we spent quite a bit for gas that wasn't needed.
All staff very helpful; Robert and Grant were especially nice and very helpful. Store offered free extra miles to cover my needs to go to storage places to pick up stuff during the move. Thank you for all your service. Jim B
I wasnt able to fill gas up and it was very expensive.
Wow the service was excellent. , I do believe you over charge my credit card on 2 re.tals which i never recieve return creditfor
Well run company, these guys were on it. in and out with in 5-10 minutes, When I returned the trailer same fast and knowledgeable staff. One of my blinkers was not working, the staff found the bad fuse, I gave them a new fuse they replaced it for me finished the safety inspection and I was on my way. Very happy
Check in and check out was fast and easy. Workers at this location were nice and helpful
The employee who helped me (I believe his name is Robert) did a great job. So thankful for his help, both at the pick-up and at the drop-off. Thanks!
Great service, quick and easy.
I spoke with Hector, John and Mike. Hector and Mike were GREAT! Hector told us to go out and give our papers to Mike. We went out and only saw "John." We asked where could we find Mike. He shrugged his shoulder, said "I don't know" and walked away. Is this customer service?!?! But as I stated - Hector and Mike were the best. I will continue to use this location.
Make sure the roll up door on the trucks can be opened. The truck I rented had the lower part of the door jam just painted. This caused the door to stick closed. It took quite a while to get it open. Called the store, they connected me to road service. I was told it would be over an hour wait, If I didn't want to wait to take it back to the store. Very inconvenient.
Grant was annoying during pickup. That guy isn't the brightest crown in your box. Also it looks like they rented me the oldest uhaul auto transport in existence, just wasn't as nice as all the other uhaul rentals I seen at the car show we attended.
more counter help on saturday mornings, thanks
Keep up the good work. My friend Doug Bar referred me and now I know why He uses them frequently!
My experience was awesome, so I can't think of anything right now.
The van was low-mileage and clean. Return at the end of the day was courteous and efficient.
Employee, I believe his name was Robert Cotton, was superb. Whatever you're paying him, it's not enough! Friendly, courteous, helpful, and skilled at his job.
The person who checked me out for the rental truck was very efficient and helpful.
Great location and staff excellent.
no improvement necessary.
The service was phenomenal!
As long as you can minimize wait time you're doing good.
Thank you for your great customer service.
A+ fast, efficient and fantastic guys @ Redlands U Haul. Will use again!
for returning equipment should not take more than 20 mins in line.
Lights in the back of the truck did not work so it was very hard to load the truck in then dark. and the gears on the truck were messed up I had to hold the shifter on park in order for it to start.
Need more people working, there is always a long wait.
The location was very busy, with long waits for service.
It was nice the guy checking us in said "welcome to california"
The gas was stolen out of the truck so I had to purchase gas and when I tried to return the truck they tried to charge me extra even though they gave me a gas credit. Took over an hour to be able to rent the truck due the system being slow.
make sure you allow sufficient staff to actually implement what you advertised as pick up service. Centralized marketing decisions for that you which can't deliver cause customer dissatisfaction ultimately.
Fast and easy, I would do it again
They had to switch out trucks, due to maintenace. They gave us a truck on empty, with the option to wait 20-30 minutes for them to fill it on site or to go get gas on our own.
This was the worst Uhaul truck I have driven ever. The temperature decided to get well into the mid 90's the weekend I moved which of course isn't the fault of the truck but the AC would shut off after 5 minutes down the road. a day of moving and driving and moving and driving isn't very fun in 95 degree weather with no AC. Also the whole time I'm driving the truck is throwing warning lights at me, Service Parking Break and another light stating PRIMARY BREAK. The truck would shutter at any speed over 30MPH with load or without. To add to all of this the seatbelt would become loose over time leaving me to have to fight with it while going down the road. Overall I did not feel very safe in this truck and had to find other means for those helping me to get from point A to point B, which also wound up costing me more money in gas.
Grant was very welcoming. I had a great experience.
Had an issue yesterday..went in today and Evan resolved it immediately...GREAT customer service!!!! I have and will continue to so business there. Thank you Evan!!
The customer representative professional, courteous, and overall very helpful.
Long waiting time but very friendly. I'm sure it's not every day they have some one trying to return a truck that has not been checked out and no contract to be found. They did follow threw and were very very understanding.
Great service, thank you.
If all the rental places I have used, this U-Haul location was by far the best organized and operated. Everyone there went out of there way to make sure everything was as it was supposed to be. They did a fantastic job.
When at service desk and during trailer hook up, the attendant needs to smile. The tone was less than cordial. Maybe this person was having a bad day and I can understand that but Im a returning customer and everyone has been cool even the same attendant on my first visit was nicer at that time.
Overall good experience and friendly staff.
I always rent my trailers from this location and they are excellent. Unfortunately this trailer with the rain the trailer leaked and damaged some of my items. When I told and showed the guy who checked me in about it he was very prompt and told me what I needed to do. I am waiting for a call from the manager at this location to see how they are going to handle the issue.
rental location doing a great job.
Had a great experience, very friendly, helpful and fun!
Dont overcharge them my card was charged before i even got the equjpment
Robert was the friendliest, loveliest person and I really appreciated that the company called me when I booked a smaller vehicle that wouldn't work with the equipment purchased.
I booked at 10" truck with a utility dolly when the 10" truck had no ramp. This proactive warning was the nicest, most loveliest thing in terms of customer service. As this is something that could be overlooked easily, it was highly Apreciated.
Well done uhaul,
Call to operator was helpful and pleasant. Agent at store nice and efficient.
I have been renting trailers from this place for a long time and I want to say "GREAT SERVICE" !
The smell from the rubber mat in the cargo-van is no less toxic than having on open container of gasoline sitting on the passenger seat.
Manager needs to take a chill pill. We all have bad days but don't take it out on me or Ill take my money elsewhere.
Im still waiting for my email receipt. The Uhaul site said there was a problem. I would like my receipt please
Great Service and Friendly!
All the staff were very professional and helpful. They went out of their way to assist us and they made sure everything was hooked up in a safe and correct manner.
They were fast and friendly
Don't try to blame a customer for normal wear and tear, just because he or she declined your insurance.
Everything went very smoothly. Thanks U haul!
The customer service was not great. Lack of man power.
Awesome workers Sonya helped me with getting the truck fast and Michell checked me in. It was very easy and convienet .
They were very courteous and professional. When he noticed that fuel marking was wrong he was quick to correct it and apologized. A really solid experience when moving is such a hassle they made it pain free
Nothing !!! U-haul staff was amazing ... Quick, Courteous & Professional ... And my truck return was quick and easy !! Thanks U-haul of Redlands
More area to hook up trailers. Parking is also bad at this store.
Staff are all nice and professional..:)
Excellent experience. Ubox arrived 8 days ahead of schedule. Shipped from Los Angeles to New York and everything is as good as new!
you were very helpful. thanks
U-Haul and their moving help was excellent and professional. I`m very pleased with all the help I got.
Everyone was professional and helpful.
All workers were friendly and very helpful.
Redlands Uhaul sets gold standards for all others.Manager Jason Perez: THE Best customer service you`ll find. His team:Evan, Ian,WAY BEYOND highstandards, Patient, helpful. 9months 2uboxes thank you!!
Best service ever. The Manager Jason Peres was above the expectation. He is excellent !
Jason at the Redlands store was a great help and support in my moving experience. Very knowledgable and quick to respond and provide solutions for my needs. Great Guy!
WORST! Stood 3hrs on a Sunday for uboxes prebooked online. *REP SNAPPEDBLAMED* I had 20FT TRUCK rented +PREpaid movers. Rep re-did app 4x, typos, same info. Lost $300+, my acct shows 3x ubox charges!
Your People helping me have bent over backwards to see that i`m taken care of. Service like this keeps me and my family coming back. Thank You for your excellent customer Service.
very convenient for my wife who was home alone with the kids.. The manager and U-Box lady delivered right on time. Thanks.
Jesse N. was very helpful, took initiative to make sure this process went smoothly. He is a 5* guy like the rest at the Redlands Location.
Excelent Staff at the U-Haul of Redlands.