Customer Reviews for U-Haul Storage of Manchester West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Manchester West
Parking was difficult when I returned the vehicle waited 5-10 minutes to get out. I was blocked in with other vehicles blocking me in as they were coming in , the side driveway was blocked by a truck and a customer vehicle limited parking, also waited 10 minutes to complete my transaction , but mainly limited parking, attendant suggested before I was blocked in to backout on a highly traveled road I don't think so
They added insurance to my bill without asking and then it was a suprise charge at the end. Also tried charging me for things I didn't use. It was a huge disappointment.
We appreciate the helpfulness the other day.
I needed a ramp; i was not told that ramps were not provided with the 10' truck! I had to go get ramps!!! this delayed my move by 60+ minutes. Not happy.
The ladies were very friendly. The service was fast and efficient. The van was very clean. I will be recommending this location to others.
The best place uhaul place i ever been the employees are very polite and treat you with respect. Word can't even describe them. They work as a team. Thanks to all of them.
Was treated with respect and friendly best customer service ever
Angie was amazing and will do business again and refer friends. highly recommended and knowledge was superb.
Very pleasant and helpful people at both locations.
Painting unit doors would constantly leave gates open not very many lights on building to see around units. Manager not very customer friendly other staff great
The stuff was excellent and very courteous.Will visit again..
nothing it was good! Thank you
The people there are always friendly and helpful. That is what will always bring me back.
Have no complaints. Everyone i spoke to was very professional.
The employees here were great! I had a 6 am Saturday scheduled pick up. Friday night my daughter and I were driving home from work. We decided to see if we could pick the truck up then. Sure enough it was there , cleaned and waiting. That's was a great help! The services reps were kind courteous and a pleasure to deal with. Thank you both!!
??A suggestion for Uhaul.?? I chose a 6 hour time frame and booked the truck. I thought afterwards that I may need it a little longer . I called your 800 # and was told i can change my pick up time however the truck will still need to be back by 1 pm. The truck was double booked. The suggestion is that Your online service should state that trucks are double booked prior to booking the truck. Thank God for your Manchester crew. They were wonderful helping me!
At the beginning you were Storage America, a local business that was willing to work with our non-profit. As U-Haul that stopped. We can`t afford the huge price increase for a much needed larger unit.
I was extremely happy with the Darlene.
I believe that was her name. She was so helpful and nice. I would go out of my way to go to that facility.
very friendly and helpful staff
Very good very nice and help ful
Darlene was extremely kind and helpful!
Do not like having to pay additional amount for access to my own property after 7 pm. Seems to be nickel and dimeing your customers
sales rep. was very nice and courteous.
We had a good experience. Erveryone was helpful, our unit was clean and easy to get to, no issues
Friendly staff. From manager all the way down.
I was very pleased with the service and the staff . My reason for leaving was that I was able to find a cheaper storage unit.
Lies.Hidden fees.manipulation..can`t call back when they said they would.almost 5000dollars and we still don`t have our stuff. They made us feel that it was our fault that they cant do their job.
Very helpful. They explain everything very clear.
On several visits, either the entry gate or exit gate and sometimes both were wide open.
It made me wonder about the level of security at the facility
i had problems with my merchendice
Staff person Kristen was extremely helpful and well mannered. Wish I could say the same for all the staff members I dealt with.
Good place and great personas
Kristine Shustock was awesome. She was informative and very helpfull.
Staff very polite and helpful, very clean storage and spacious, convenient times.
Kristine was very helpful and professional.
I`m very happy with the conditions of the storage facility.Very close to home.
Darlene is an excellent service advisor. She was helpful and courteous. It was a pleasure doing business with her.
The staff were wonderful. The facility was very clean and I felt my belongings were secure.
The staff were very friendly and helpful and went out of their way to help with my move.
Manchester High School thanks you!
Thank you for your generous support of our program and our students.
Mike Grosso, Tech Ed teacher, MHS.
It was a great experience will rent from there again