Customer Reviews for U-Haul Storage of Manchester West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Manchester West
Explain that you rent the truck out twice in the same day!
The Help should be better train on the prices etc
I drove a '14 truck 22.7 miles and put in 3 gallons of gas when I returned it. I was charged an extra $16.50 for 3 more gallons. The distance to uhaul from the gas station is approx. 1/3 mile. So I drove 22.7 total miles and used 6 gallons of fuel !!! 4 miles to a gallon of fuel is a red flag to stay away and not recommend this place to anyone ever !!!
I haven't rented from U-Haul in ages because of an unpleasant experience with a dirty, unmaintained truck. What a pleasant surprise it was when I opened up the doors to inspect this vehicle that I was renting. It was clean from top to bottom, ceiling to floor. I'm all my years of renting trucks to help people in their moving, I've never seen a cleaner one. What a great customer service change as well. I was actually greeted by the ladies at service center, who introduced themselves. Far cry from the previous grumpy people ergo usually just grunts at you. Great job, ladies. I'm going to highly recommend this location. This experience might just have brought me back to U-Haul. Sorry Penske.
parking was cramped,but store is clean and service was excellent.
Great people working at this location!
Very nice and helpful workers ..would come back here all the others we spoke to had excuses we understood that they didn't have any but this location helped us with our needs and we're very understanding ..
I was extremely happy with the Darlene.
I believe that was her name. She was so helpful and nice. I would go out of my way to go to that facility.
The staff was extremely friendly, helpful and flexible.
very friendly and helpful staff
I found that having to deal with the Manager, Angie, was quite difficult. She had a problem understanding why I was upset with being charged for 4.5 gallons of fuel when I only put 18.1 miles on the vehicle. Only after threatening to go to Discover Card and dispute the charge did she discover that the tank level on the prior rental was incorrect. I was still charged for 1 1/2 gallons of fuel for traveling 18.1 miles.
Very good very nice and help ful
Truck I rented seemed to have engine or transition issues. Very noisy and revved when I applied brakes which makes one nervous.entiined that when dropped off and employee said that was normal, which to my opinion us anything but normal. Would have brought back but was in time crunch and knew no other available. Have used uhaul many times, but very disappointed this time
Service, selection, equipment excellent, but the property layout is hideous. Couldn't even get into the parking lot.
Truck was not at this location, reservation made incorretly..Manhattan instead of location above..what a waste of time and miles (lost about 3 hours and increased number of miles due to pick-up at alternate location - U-Haul at 53-71 Spencer Street, Manchester, CT - by the way..the service at this location was super duper excellent..many many thanks to the two ladies..specially Angie). YOU OWE ME MILES AND AN APOLOGY.
Excellent experience-thank you.
Customer parking too small.
Nothing. Everything was great.
The truck died while packing, only had it shut off for about 15 mins and the repair truck had to charge the battery for over five minutes. Took over an hour for the repair truck to arrive and caused delays in my moving processes as I lost my helper due to him having to leave. As a multiple time user of uhaul this disappointed me
Darlene was extremely kind and helpful!
Clearer communication between staff would improve service
It would be helpful if you could provide your dealers with a resource to identify limited-access highways. The agent made an effort to get that information for us. However, it was not available from her contact person. We had to call the New York State Police to determine that our preferred route was not accessible to a commercially registered vehicle. Had we not been aware of this potential, we would have been subjected to a $450 fine. Most people would not even know to ask the question. Thanks for considering this advisory for your customers.
Excellent all round. will be back! Very professional staff and the van was perfect. Thank you.
Online said pay when return.. They made me pay up front. I was not expecting it
Do not like having to pay additional amount for access to my own property after 7 pm. Seems to be nickel and dimeing your customers
We ordered a 14 foot Uhaul to be picked up Friday evening at 6pm for 24 hours. The gentleman who helped us, Luke, was very nice. We left and began moving our house contents. At 7am I received a phone call from a woman at the Spencer Street location telling me that our Uhaul was due to be returned at 9am that day. I explained to her that we had rented it for 24 hours and it was not due until 6pm. She assured me I was wrong and that our moving truck was supposed to be for another family who was moving. I looked at my contract again and saw that it said the return time was 6pm and let her know. She then began to get extremely rude and told me that for every half hour I was late after 9am I would be charged $50. At that point, I told her that I was going to call customer service. She hung up. I called customer service and they had already received a call from the woman and told me that she was wrong and not to worry. This woman needs to be spoken to about bullying customers. She was absolutely rude!
My experience was very good
sales rep. was very nice and courteous.
We had a good experience. Erveryone was helpful, our unit was clean and easy to get to, no issues
Friendly staff. From manager all the way down.
I was very pleased with the service and the staff . My reason for leaving was that I was able to find a cheaper storage unit.
Lies.Hidden fees.manipulation..can`t call back when they said they would.almost 5000dollars and we still don`t have our stuff. They made us feel that it was our fault that they cant do their job.
Very helpful. They explain everything very clear.
On several visits, either the entry gate or exit gate and sometimes both were wide open.
It made me wonder about the level of security at the facility
i had problems with my merchendice
Staff person Kristen was extremely helpful and well mannered. Wish I could say the same for all the staff members I dealt with.
Good place and great personas
Kristine Shustock was awesome. She was informative and very helpfull.
Staff very polite and helpful, very clean storage and spacious, convenient times.
Kristine was very helpful and professional.
I`m very happy with the conditions of the storage facility.Very close to home.
Darlene is an excellent service advisor. She was helpful and courteous. It was a pleasure doing business with her.
The staff were wonderful. The facility was very clean and I felt my belongings were secure.
The staff were very friendly and helpful and went out of their way to help with my move.
Manchester High School thanks you!
Thank you for your generous support of our program and our students.
Mike Grosso, Tech Ed teacher, MHS.
It was a great experience will rent from there again