Customer Reviews for U-Haul Storage of Romeo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Romeo
The woman in the office is extremely rude
Rude staff that were not helpful. I will be letting my friends know to avoid this location.
The customer service was very poor. The woman that wrote the contract was unfriendly and she didn't provide any feedback during the process, other than to say "sign here". She had a very poor attitude. When I returned the truck she attempted to charge me double for the mileage. I had to force her to re-check her numbers, at which point she discovered and corrected the mistake. She also charged me for insurance, which I am positive I declined. Overall it was a very poor experience.
I had no problems with this business. The staff even helped with snow and ice removal on a moments notice during a cold February move. I would use this u haul again.
Everyone was extremely nice and helpful! I highly recommend this location and its employees!
The front desk woman was very unfriendly and acted like the whole situation was our fault and we should have made sure we were given the right truck.
Diane was the person working in the office on the day we got our storage unit. She was extremely rude to me and my husband.
Alicia treats us very good. Always polite and greets us by name. U-Haul is doing some great upgrades!!!
Thanks for the timely response on my receipt by email instead of having to wait thirty minutes.
The 2 managers where AWESOME to deal with
They were very helpful with their suggestions and very nice. I have moved 5 times in 5 years and in the past have rented U- Haul trucks. Thank-you
General Manager Alicia Evans was there when I picked up the trailer and in the evening when I dropped it off. I had made a mistake in what I ordered and she was very friendly helping me get it worked out and was able to help another customer get what he wanted (I ordered a truck instead of the trailer I wanted) at the same time. Very professional in the way she worked things out for us. She hooked everything up for me and quickly unhooked the trailer when I returned at the end of the day tired. I am a happy customer and glad to let you know about it. Thanks...
None, your facility was very clean and organized, very impressive.
Took half an hour to get someone to see me when I arrived. There was no one there and they were not busy. Needed to by a $13 part. My son-in-law paid to the part in cash on Sunday and my charge was also charged. He did not get a receipt. I don't know who got the cash. The acted like they didn't care if I rented something or not.something or not.
people working there were not friendly. I needed to move my rig and was given 1 day notification. No one was ever in the office.
Better customer service at this location.
Very nice staff and quick and easy pickup and drop off
Office staff was rude and abrasive . I will not return.
cant even call to pay your bill
we found the presence of mice and we had mold on the back of one of our tables.I thought i paid for a climate controlled unit.
Everyone there was very helpful
I work at Ford Motor Co. up the road,I will recommend this facility.
Two sisters with two different stories
Mgm was very rude after purchase of storage
Improvements to the facility are notable and appreciated. Payment program is convenient and confirmation of payment is rapid and accurate. Thank you for the service provided.
It would be helpful if I would have been able to get a printed copy of my refund at the time of closing the account. I was given the amount but nothing printed.
Phone contact with the site was not available for 24 hours
I do not have a lot of confidence that my site has been cancelled. I sold my rv and no longer need it.
Alisha Evans was awesome.
Alisha Evans was very helpful in meeting my needs. She made the whole experience a very enjoyable one.
Everything went smooth. thanks.
Your still billing me, I canceled account and removed my trailer.
The worst run company I have ever had to deal with!!!!!!!!
I walked in not really knowing what I needed and the employees were more than happy to assist. Place looked well kept and I do feel that my belongings are safe there.
Lots need to have better markings
Staff Dianna was fantastic rep of Uhaul
Alicia was very helpful in my new contract completed.
The staff was Top Self... Very helpful..!!
The staff has always been very friendly and helpful.
All the above plus a reasonably priced service
After being given my outside storage number I could not locate it due to faded and impossible to read numbers.
The staff was very friendly and very helpful.
Pavement was never fixed, we were told many times it would be, especially when the expansion was done. We were sent notices after we removed our equipment and notified the office, it took three calls.
the young guy that helped us was very helpful and friendly. customer service you don`t see very often these days.
Prompt and effecient. I called to inquire about travel trailer storage and 1/2 hour later the transaction was complete and trailer stored.
the woman that helped me was very nice. the gate gave me a hard time entering that should be looked at.