Customer Reviews for U-Haul Storage of Romeo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Romeo
I had very little communication from U-Haul. I was sent an email saying I would be contacted before my boxes arrived, but never heard from anyone until the movers went to pick up the box. My card was charged more often than I expected without explanation. I had to keep calling to find out what was happening. Overall, I was not impressed and will probably use another company for future moves.
very clean and staff is helpful!!
Horrible service.IMPOSSIBLE to get ahold of anyone at the actual location, they always have there calls forwarded to the corporate center where no one can help you. Will not recommend
Van was dirty on the inside. Did not have full tank of gas when I picked it up but had to sign a form that it did and I would have to bring it back with a full tank. Then was still charged for the extra mileage even though I put in extra gas to avoid the $4 a gallon charge for not returning it full.
I got tied up in traffic on I-75 due to an accident. When I called to ask what would happen if I returned the auto transporter 1/2 to 1 hour later than check-out...I was told I had 15 minutes grace time then the computer would automatically charge me for another day.
I believe that policy should be readdressed...possibly up to 2 hours X$$$...then after that it would go to another full day...or prorate accordingly
Overall good experience. Quick and easy service. Staff very friendly and helpful.
i like the online bill pay, with monthly reminders via email too.
We were very happy with your storage facility. If we need one again we will definitely use yours.
I did not receive the dolly I paid $10 for.
Great service - plus learned a ton about what else they offer. So glad I rented from this location. The manager is really good.
Stephanie was amazing, she really went above and beyond as did the older gentlemen that helped me. Great people.
Staff very friendly and knowledgeable. Facility was very clean and well organized.
Since the new management took over things are more organized and professional.
Stephanie was awesome! I couldn't find anything needing improvement. It is by far one of the best U-Haul locations I have been to and I consider myself a veteran in that area.
I chose not to rent a dolly since I had my own, but one was bolted to the side of the truck just inside the back door. The location of this dolly made loading the last of the boxes a bit of a pain.
Very good service. Very accomodating.
The wheels on the trailer were rusty looking and could use paint otherwise functioned properly and service from Ms. House (Stephanie?) was great. thanks.
the truck was a little dirty. if i would have got charged for someones mess, i would have been upset. but overall it was a great experience, the woman working in the office was very polite and knowledgeable of the products and services rendered by that location
I had to wait for someone to come to the office the day of return (20 minutes). I think there should be at least one person there at all times. 2 people were out in the lot.
Stephanie was AMAZING. There was quite a lot going on at her location when we arrived (a man had apparently passed away). She was polite, enthusiastic, and helped us with the confusion that arose from Maine giving us the wrong information. She went out of her way to help us and you would not have even known about the issues at her location had it not been for the presence of the authorities. I would ABSOLUTELY RECOMMEND this location. Thank you so much Stephanie
Windows on the cargo van we rented were a bit grimy. Could have used a cleaning. Other than that, the condition of the van was excellent, almost brand new, and it worked great. Thanks!
I think more help can provide some improvement, the young lady was running all over to help between the store and the pickup and drop-off, she did excellent job to keep up
Have an employee work the yard & one in front office.
I made my reservation for pick up in romeo and drop of in kalamazoo. Some how it got mixed up for pick up in paw paw drop off in kalamazoo. After 5 transfers to no one that could change my reservation I finally got assistance and had the pick up and drop off location changed. Then when I went to go pick up the vehicle the milage and price that were quoted to me after the change was wrong, the drop off location was still wrong, and the price was higher. I am not interested in working with this company again, I was very disappointed in this experience especially since Uhaul is such a big name.
Good store, employee seemed to want to be there and want to do good work at their job.
There was confusion when the truck was returned as to if I paid already by CC (I had) then they took cash also.
This should not happen.
I forgot the name of who helped us, I feel aweful! But just wanted to let you know that she was so enjoyable to work with :
Keep doing the great job that I experienced. No changes needed as far as getting a satisfied customer experience. The staff is great and helpful.
Trailer had a broken strap- barely hanging on by 5 or six strings. I mentioned this to the sales person when we picked up the trailer and he said I would have to take it up at the drop off location. Strap ended up breaking while trying to tie down the vehicle and we had to purchase a tie down to move car. When we returned the trailer the person at that location said we would need to circle back to pick up location. When we did- the woman we spoke to was confrontational and basically accused me of making it up and denied that the trailer went out with damaged equipment. Very disappointed in the service at this U-Haul location- very unhelpful and unprofessional.
I am very satisfied with the services provided. I am thankful that U-Haul storage was available, thanks.
Just a bad experience from the beginning. Was not terrible, but bad enough not to return.
pulled a 24ft trailer in and out of the facility 3 times for they were not even sure what space was open. A lot of thinking going on at this location, but no service.
Trouble ever since Stephanie started at Washington, MI site and I am not at all happy with the experience I had there. U-Haul still owes me money.
Thomasita, in Customer Service, was great!
Stephanie was very nice and helpful in giving us the info we needed in choosing a spot there for our RV and very pleasant to talk to.
Stephanie was EXCELLENT..VERY helpful and professional. I have already advised family members of this excellent facility.
Employee was helpful and facility well
cared for. All good.
we were in a con unit and the price is outrageous a more reasonable price is $200 a month for people that do not need heat but would like a garage for a motorhome.
Stored my camper here. Always helpful staff.
Stephanie went way out of her way to be helpful and courteous. I would recommend this location to anyone!
What great people to work with. Stephanie House was so helpful.
Stephanie was so good I wanted to rent storage units just to have.Thank you so much:
J.P. Mona Joans
I just started storing my travel trailer there Sept. 2014. The new manager is very pleasant and helpful.
Location of facility inconvenient. Very good service but probably would not go back.
Very helpful and accomidating
Very friendly helpful staff. I have used other storage facilities in the past, this one provides the best service and space at a reasonable rate.
Very nice with paved parking for your motorhome.
The storage service was good and now that U-Haul has taken over the service is excellent. The people are friendly and the units are very clean and the grounds are actively maintained.
I am very happy with the service I get at the facility. However, I`m not impressed with the calling center. It`s not customer friendly at all!
It was just what we were looking for, just wish it were closer to home.
The staff was fabulous, they were very helpful and easy to work with. Very pleased, Marilyn Triplett
Cheerful, friendly and accommodating service employees. Updated security systems.
I was extremely satisfied by all aspects
I kept getting emails to pay the rent when I had moved out in time.
Alicia was especially helpful and friendly.
As good a moving experience as you can have, very nice young lady working the desk on Memorial Day.
Quick and friendly service.
This is a great facility! I felt very comfortable leaving my belongings in a unit for over a year! Very friendly staff that helped me with paying my bill over the phone each and every month!
My only problem is when you call the phone number listed for the facility with a problem you get a u-Haul representative not on the property and they can`t help you or contact someone who can.
Everything as stated in questionaire
Polite and friendly experience
Both Alicia and Diane were always very helpful and friendly
When U-Haul took over the facility the new manager informed me they would honor my one free month on my current contract. She forgot several times. I don`t care about the $45, it`s the principle.
Delivered faster than date set.. With the weather we`ve been having I was thrilled it delivered early . It was home before I was !! Thank you !
The woman in the office is extremely rude
Rude staff that were not helpful. I will be letting my friends know to avoid this location.
I had no problems with this business. The staff even helped with snow and ice removal on a moments notice during a cold February move. I would use this u haul again.
Diane was the person working in the office on the day we got our storage unit. She was extremely rude to me and my husband.
Alicia treats us very good. Always polite and greets us by name. U-Haul is doing some great upgrades!!!
The 2 managers where AWESOME to deal with
They were very helpful with their suggestions and very nice. I have moved 5 times in 5 years and in the past have rented U- Haul trucks. Thank-you
people working there were not friendly. I needed to move my rig and was given 1 day notification. No one was ever in the office.
Office staff was rude and abrasive . I will not return.
cant even call to pay your bill
we found the presence of mice and we had mold on the back of one of our tables.I thought i paid for a climate controlled unit.
Everyone there was very helpful
I work at Ford Motor Co. up the road,I will recommend this facility.
Two sisters with two different stories
Mgm was very rude after purchase of storage
Improvements to the facility are notable and appreciated. Payment program is convenient and confirmation of payment is rapid and accurate. Thank you for the service provided.
It would be helpful if I would have been able to get a printed copy of my refund at the time of closing the account. I was given the amount but nothing printed.
Phone contact with the site was not available for 24 hours
I do not have a lot of confidence that my site has been cancelled. I sold my rv and no longer need it.
Alisha Evans was awesome.
Alisha Evans was very helpful in meeting my needs. She made the whole experience a very enjoyable one.
Everything went smooth. thanks.
Your still billing me, I canceled account and removed my trailer.
The worst run company I have ever had to deal with!!!!!!!!
I walked in not really knowing what I needed and the employees were more than happy to assist. Place looked well kept and I do feel that my belongings are safe there.
Lots need to have better markings
Staff Dianna was fantastic rep of Uhaul
Alicia was very helpful in my new contract completed.
The staff was Top Self... Very helpful..!!
The staff has always been very friendly and helpful.
All the above plus a reasonably priced service
After being given my outside storage number I could not locate it due to faded and impossible to read numbers.
The staff was very friendly and very helpful.
Pavement was never fixed, we were told many times it would be, especially when the expansion was done. We were sent notices after we removed our equipment and notified the office, it took three calls.
the young guy that helped us was very helpful and friendly. customer service you don`t see very often these days.
Prompt and effecient. I called to inquire about travel trailer storage and 1/2 hour later the transaction was complete and trailer stored.
the woman that helped me was very nice. the gate gave me a hard time entering that should be looked at.